36
Cost Rs. : 1,000.00 Tender Document Request for Qualification for Empanelment of IT Consultant/Outsourcing & Data Processing Block No. 15, 1 st Floor, Udyog Bhavan, Sector-11, Gandhinagar 382 010. Tel : 079-232 56592 / 93 / 94 Fax : 079-232 51650

REQUEST FOR PROPOSAL - · PDF fileThe information contained in this Request for Qualification (RFQ ... the bidders need any clarification or for training requirement for ... (SDLC)

Embed Size (px)

Citation preview

Cost Rs 100000

Tender Document

Request for Qualification for

Empanelment of

IT ConsultantOutsourcing amp

Data Processing

Block No 15 1st Floor

Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Tel 079-232 56592 93 94

Fax 079-232 51650

Tender document for IT Empanelment Page 2 of 36

TABLE OF CONTENTS

DISCLAIMER 4

IMPORTANT INFORMATION 5

SECTION ndash I 7

PREFACE 8

SECTION ndash II 9

INSTRUCTIONS TO BIDDERS 9

DEFINITIONS 10

AREA OF INTEREST 11

ELIGIBILITY CRITERIA 12

COST OF RFQ 12

PRE-BID CONFERENCE (PBC) 13

AMENDMENT OR MODIFICATION OF RFQ 13

PROPOSAL PREPARATION 13

COST OF BIDDING 15

BID SECURITY (EMD) 15

PROPOSAL SUBMISSION 15

NUMBER OF PROPOSALS 16

PROPOSAL VALIDITY 16

LANGUAGE 17

LATE PROPOSALS 17

MODIFICATION amp WITHDRAWAL OF PROPOSALS 17

RIGHT TO ACCEPT PROPOSAL 17

PROPOSAL FORMS 17

CONTACTING THE TENDERER 17

SCHEDULE OF EVENTS 18

OPENING amp EVALUATION OF PROPOSAL 18

AWARD OF CONTRACT 21

CONFIDENTIALITY 22

ARBITRATION 22

TERMINATION OF RFQ 23

SECTION ndash III 24

SPECIAL CONDITIONS OF CONTRACT 24

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS 25

FORCE MAJEURE 25

PAYMENT TERMS 26

BANKRUPTCY amp INSOLVENCY 26

PROJECT DURATION 26

Tender document for IT Empanelment Page 3 of 36

SECTION ndash IV 27

ANNEXURE ndash FORMATS 27

ANNEXURE 1 ndash COVERING LETTER 28

ANNEXURE 2 ndash BIDDERrsquoS PROFILE 30

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY 32

ANNEXURE 4 ndash FIRM EXPERIENCE 33

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT AND TECHNICAL STAFF 34

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL STAFF 35

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE QUERIESCLARIFICATIONS 36

Tender document for IT Empanelment Page 4 of 36

DISCLAIMER

The information contained in this Request for Qualification (RFQ) document or

subsequently provided to Bidder(s) whether verbally or in documentary or any other

form by iNDEXTb or any of their employees or advisors is provided to Bidder(s) on the

terms and conditions set out in this RFQ and such other terms and conditions subject to

which such information is provided

The purpose of this RFQ is to provide interested parties with information that may be

useful to them in eliciting their offers This RFQ includes statements which reflect

various assumptions and assessments arrived at by iNDEXTb in relation to various

Projects to be carried out Such assumptions assessments and statements do not

purport to contain all the information that each Bidder may require This RFQ may not

be appropriate for all persons and it is not possible for iNDEXTb its employees or

advisors to consider the investment objectives financial situation and particular needs

of each party who reads or uses this RFQ The assumptions assessments statements

and information contained in this RFQ may not be complete accurate adequate or

correct Each Bidder should therefore conduct its own investigations and analysis and

should check the accuracy adequacy correctness reliability and completeness of the

assumptions assessments statements and information contained in this RFQ and

obtain independent advice from appropriate sources

Information provided in this document to the Bidder(s) is on a wide range of matters

some of which depends upon interpretation of law The information given is not an

exhaustive account of statutory requirements and should not be regarded as a complete

or authoritative statement of law iNDEXTb accepts no responsibility for the accuracy or

otherwise for any interpretation or opinion on law expressed herein

iNDEXTb its employees and advisors make no representation or warranty and shall

have no liability to any person including any Applicant or Bidder under any law statute

rules or regulations or tort principles of restitution or unjust enrichment or otherwise

for any loss damages cost or expense which may arise from or be incurred or suffered

on account of anything contained in this RFQ or otherwise including the accuracy

adequacy correctness completeness or reliability of the RFQ and any assessment

assumption statement or information contained therein or deemed to form part of this

RFQ or arising in any way in this Bid Stage

Tender document for IT Empanelment Page 5 of 36

IMPORTANT INFORMATION

iNDEXTb is a Govt of Gujarat Organisation have released tender for Study Designing

Development Uploading maintenance amp support for various types of Applications and

for Data Processing work

The bidders can download the tender document from website of Industrial Extension

Bureau (httpwwwindextbcom) as well as from httpsindextbnprocurecom

Tender Fee - Non refundable Rs1000- (Rupees One thousand only) Date amp Time of Pre-bid meeting 25-02-2013 at 1300 hrs

Place for Pre-bid meeting and Opening of Technical Bids

iNDEXTb Conference Room Block No 18 2nd Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Last date amp time for Online Submission of bid documents

11-03-2013 up to 1300 hrs

Place for Online Submission of bid documents

httpsindextbnprocurecom

Date amp time for Opening of Technical Bid

11-03-2013 at 1330 hrs

Contact person Shri Mukesh Kumar IAS Managing Director

Shri Janak J Shah General Manager (IT)

Bid Security (Earnest Money Deposit)

Rs 100000- (Rupees One lac only) (No relaxation to anyone including SSI units)

Demand Draft for Tender fee amp EMD

Demand Draft in favour of ldquoiNDEXTbrdquo payable at Gandhinagar

Last date time amp place for physical submission of EMD Tender Fee and other Documents

11-03-2013 up to 1300 hrs Managing Director Industrial Extension Bureau Block No 15 1st Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Validity of tender 180 Days

1 Technical bids will be opened in the presence of the Committee members whoever

are present as well as a representative of Bidders who choose to attend on the

specified date and time The tender committee has been empowered to take the

final decision regarding the tender

2 In the event of the date specified for receipt and opening of bid being declared as a

holiday for iNDEXTb the due date for submission of bid and opening of bid will be

the following working day at the appointed time

3 iNDEXTb reserves the right to accept or reject any tender offer without assigning

any reason

4 The selection procedure may call for a presentation after the preliminary scrutiny

The agencies are required to come for personal presentation at their own cost on

short notice

Tender document for IT Empanelment Page 6 of 36

5 Do not send any Financial Proposal at this juncture

6 Empanelled parties will have to follow IT policies rules amp regulations declared

time to time by GoGGoI

7 ConsultantsOrganisations are required to submit the details in the prescribed

format in chronological order If any information sought in this RFQ is either

missing or not clearly specified it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly

8 In case during the evaluation process or later on any documents submitted as

part of the proposal are on verification found fakewrongillegalnot

authenticated by the issuing authority iNDEXTb may debarblack list the bidder

either indefinitely or for a stated period of time

9 Use amp Release of Bidder Submissions

iNDEXTb is not liable for any cost incurred by a Bidder in the preparation and

production of any Proposal the preparation or execution of any benchmark

demonstrations simulation or laboratory service or for any work performed prior

to the execution of a formal contract All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion The content of each

Bidderrsquos Proposal will be held in strict confidence during the evaluation process

and details of any Proposals will not be discussed outside the evaluation process

Note

1 Bidders who wish to participate in this e-tender will have to register on

httpsindextbnprocurecom Further bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000 using which they can sign their electronic bids Bidders can procure the

same from (n)Code solutions ndash a division of GNFC Ltd or any other agency

licensed by Controller of Certifying Authority Govt of India Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate

2 In case the bidders need any clarification or for training requirement for

participating in e-tender they may contact the following office

(n)Code Solutions (A Division of GNFC Ltd)

403 GNFC Info Tower S G Road Bodakdev

Ahmedabad ndash 380 054 (Gujarat)

Phone 079-2685 7316 17 18 (Ext 515 565 525)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 2 of 36

TABLE OF CONTENTS

DISCLAIMER 4

IMPORTANT INFORMATION 5

SECTION ndash I 7

PREFACE 8

SECTION ndash II 9

INSTRUCTIONS TO BIDDERS 9

DEFINITIONS 10

AREA OF INTEREST 11

ELIGIBILITY CRITERIA 12

COST OF RFQ 12

PRE-BID CONFERENCE (PBC) 13

AMENDMENT OR MODIFICATION OF RFQ 13

PROPOSAL PREPARATION 13

COST OF BIDDING 15

BID SECURITY (EMD) 15

PROPOSAL SUBMISSION 15

NUMBER OF PROPOSALS 16

PROPOSAL VALIDITY 16

LANGUAGE 17

LATE PROPOSALS 17

MODIFICATION amp WITHDRAWAL OF PROPOSALS 17

RIGHT TO ACCEPT PROPOSAL 17

PROPOSAL FORMS 17

CONTACTING THE TENDERER 17

SCHEDULE OF EVENTS 18

OPENING amp EVALUATION OF PROPOSAL 18

AWARD OF CONTRACT 21

CONFIDENTIALITY 22

ARBITRATION 22

TERMINATION OF RFQ 23

SECTION ndash III 24

SPECIAL CONDITIONS OF CONTRACT 24

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS 25

FORCE MAJEURE 25

PAYMENT TERMS 26

BANKRUPTCY amp INSOLVENCY 26

PROJECT DURATION 26

Tender document for IT Empanelment Page 3 of 36

SECTION ndash IV 27

ANNEXURE ndash FORMATS 27

ANNEXURE 1 ndash COVERING LETTER 28

ANNEXURE 2 ndash BIDDERrsquoS PROFILE 30

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY 32

ANNEXURE 4 ndash FIRM EXPERIENCE 33

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT AND TECHNICAL STAFF 34

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL STAFF 35

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE QUERIESCLARIFICATIONS 36

Tender document for IT Empanelment Page 4 of 36

DISCLAIMER

The information contained in this Request for Qualification (RFQ) document or

subsequently provided to Bidder(s) whether verbally or in documentary or any other

form by iNDEXTb or any of their employees or advisors is provided to Bidder(s) on the

terms and conditions set out in this RFQ and such other terms and conditions subject to

which such information is provided

The purpose of this RFQ is to provide interested parties with information that may be

useful to them in eliciting their offers This RFQ includes statements which reflect

various assumptions and assessments arrived at by iNDEXTb in relation to various

Projects to be carried out Such assumptions assessments and statements do not

purport to contain all the information that each Bidder may require This RFQ may not

be appropriate for all persons and it is not possible for iNDEXTb its employees or

advisors to consider the investment objectives financial situation and particular needs

of each party who reads or uses this RFQ The assumptions assessments statements

and information contained in this RFQ may not be complete accurate adequate or

correct Each Bidder should therefore conduct its own investigations and analysis and

should check the accuracy adequacy correctness reliability and completeness of the

assumptions assessments statements and information contained in this RFQ and

obtain independent advice from appropriate sources

Information provided in this document to the Bidder(s) is on a wide range of matters

some of which depends upon interpretation of law The information given is not an

exhaustive account of statutory requirements and should not be regarded as a complete

or authoritative statement of law iNDEXTb accepts no responsibility for the accuracy or

otherwise for any interpretation or opinion on law expressed herein

iNDEXTb its employees and advisors make no representation or warranty and shall

have no liability to any person including any Applicant or Bidder under any law statute

rules or regulations or tort principles of restitution or unjust enrichment or otherwise

for any loss damages cost or expense which may arise from or be incurred or suffered

on account of anything contained in this RFQ or otherwise including the accuracy

adequacy correctness completeness or reliability of the RFQ and any assessment

assumption statement or information contained therein or deemed to form part of this

RFQ or arising in any way in this Bid Stage

Tender document for IT Empanelment Page 5 of 36

IMPORTANT INFORMATION

iNDEXTb is a Govt of Gujarat Organisation have released tender for Study Designing

Development Uploading maintenance amp support for various types of Applications and

for Data Processing work

The bidders can download the tender document from website of Industrial Extension

Bureau (httpwwwindextbcom) as well as from httpsindextbnprocurecom

Tender Fee - Non refundable Rs1000- (Rupees One thousand only) Date amp Time of Pre-bid meeting 25-02-2013 at 1300 hrs

Place for Pre-bid meeting and Opening of Technical Bids

iNDEXTb Conference Room Block No 18 2nd Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Last date amp time for Online Submission of bid documents

11-03-2013 up to 1300 hrs

Place for Online Submission of bid documents

httpsindextbnprocurecom

Date amp time for Opening of Technical Bid

11-03-2013 at 1330 hrs

Contact person Shri Mukesh Kumar IAS Managing Director

Shri Janak J Shah General Manager (IT)

Bid Security (Earnest Money Deposit)

Rs 100000- (Rupees One lac only) (No relaxation to anyone including SSI units)

Demand Draft for Tender fee amp EMD

Demand Draft in favour of ldquoiNDEXTbrdquo payable at Gandhinagar

Last date time amp place for physical submission of EMD Tender Fee and other Documents

11-03-2013 up to 1300 hrs Managing Director Industrial Extension Bureau Block No 15 1st Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Validity of tender 180 Days

1 Technical bids will be opened in the presence of the Committee members whoever

are present as well as a representative of Bidders who choose to attend on the

specified date and time The tender committee has been empowered to take the

final decision regarding the tender

2 In the event of the date specified for receipt and opening of bid being declared as a

holiday for iNDEXTb the due date for submission of bid and opening of bid will be

the following working day at the appointed time

3 iNDEXTb reserves the right to accept or reject any tender offer without assigning

any reason

4 The selection procedure may call for a presentation after the preliminary scrutiny

The agencies are required to come for personal presentation at their own cost on

short notice

Tender document for IT Empanelment Page 6 of 36

5 Do not send any Financial Proposal at this juncture

6 Empanelled parties will have to follow IT policies rules amp regulations declared

time to time by GoGGoI

7 ConsultantsOrganisations are required to submit the details in the prescribed

format in chronological order If any information sought in this RFQ is either

missing or not clearly specified it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly

8 In case during the evaluation process or later on any documents submitted as

part of the proposal are on verification found fakewrongillegalnot

authenticated by the issuing authority iNDEXTb may debarblack list the bidder

either indefinitely or for a stated period of time

9 Use amp Release of Bidder Submissions

iNDEXTb is not liable for any cost incurred by a Bidder in the preparation and

production of any Proposal the preparation or execution of any benchmark

demonstrations simulation or laboratory service or for any work performed prior

to the execution of a formal contract All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion The content of each

Bidderrsquos Proposal will be held in strict confidence during the evaluation process

and details of any Proposals will not be discussed outside the evaluation process

Note

1 Bidders who wish to participate in this e-tender will have to register on

httpsindextbnprocurecom Further bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000 using which they can sign their electronic bids Bidders can procure the

same from (n)Code solutions ndash a division of GNFC Ltd or any other agency

licensed by Controller of Certifying Authority Govt of India Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate

2 In case the bidders need any clarification or for training requirement for

participating in e-tender they may contact the following office

(n)Code Solutions (A Division of GNFC Ltd)

403 GNFC Info Tower S G Road Bodakdev

Ahmedabad ndash 380 054 (Gujarat)

Phone 079-2685 7316 17 18 (Ext 515 565 525)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 3 of 36

SECTION ndash IV 27

ANNEXURE ndash FORMATS 27

ANNEXURE 1 ndash COVERING LETTER 28

ANNEXURE 2 ndash BIDDERrsquoS PROFILE 30

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY 32

ANNEXURE 4 ndash FIRM EXPERIENCE 33

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT AND TECHNICAL STAFF 34

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL STAFF 35

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE QUERIESCLARIFICATIONS 36

Tender document for IT Empanelment Page 4 of 36

DISCLAIMER

The information contained in this Request for Qualification (RFQ) document or

subsequently provided to Bidder(s) whether verbally or in documentary or any other

form by iNDEXTb or any of their employees or advisors is provided to Bidder(s) on the

terms and conditions set out in this RFQ and such other terms and conditions subject to

which such information is provided

The purpose of this RFQ is to provide interested parties with information that may be

useful to them in eliciting their offers This RFQ includes statements which reflect

various assumptions and assessments arrived at by iNDEXTb in relation to various

Projects to be carried out Such assumptions assessments and statements do not

purport to contain all the information that each Bidder may require This RFQ may not

be appropriate for all persons and it is not possible for iNDEXTb its employees or

advisors to consider the investment objectives financial situation and particular needs

of each party who reads or uses this RFQ The assumptions assessments statements

and information contained in this RFQ may not be complete accurate adequate or

correct Each Bidder should therefore conduct its own investigations and analysis and

should check the accuracy adequacy correctness reliability and completeness of the

assumptions assessments statements and information contained in this RFQ and

obtain independent advice from appropriate sources

Information provided in this document to the Bidder(s) is on a wide range of matters

some of which depends upon interpretation of law The information given is not an

exhaustive account of statutory requirements and should not be regarded as a complete

or authoritative statement of law iNDEXTb accepts no responsibility for the accuracy or

otherwise for any interpretation or opinion on law expressed herein

iNDEXTb its employees and advisors make no representation or warranty and shall

have no liability to any person including any Applicant or Bidder under any law statute

rules or regulations or tort principles of restitution or unjust enrichment or otherwise

for any loss damages cost or expense which may arise from or be incurred or suffered

on account of anything contained in this RFQ or otherwise including the accuracy

adequacy correctness completeness or reliability of the RFQ and any assessment

assumption statement or information contained therein or deemed to form part of this

RFQ or arising in any way in this Bid Stage

Tender document for IT Empanelment Page 5 of 36

IMPORTANT INFORMATION

iNDEXTb is a Govt of Gujarat Organisation have released tender for Study Designing

Development Uploading maintenance amp support for various types of Applications and

for Data Processing work

The bidders can download the tender document from website of Industrial Extension

Bureau (httpwwwindextbcom) as well as from httpsindextbnprocurecom

Tender Fee - Non refundable Rs1000- (Rupees One thousand only) Date amp Time of Pre-bid meeting 25-02-2013 at 1300 hrs

Place for Pre-bid meeting and Opening of Technical Bids

iNDEXTb Conference Room Block No 18 2nd Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Last date amp time for Online Submission of bid documents

11-03-2013 up to 1300 hrs

Place for Online Submission of bid documents

httpsindextbnprocurecom

Date amp time for Opening of Technical Bid

11-03-2013 at 1330 hrs

Contact person Shri Mukesh Kumar IAS Managing Director

Shri Janak J Shah General Manager (IT)

Bid Security (Earnest Money Deposit)

Rs 100000- (Rupees One lac only) (No relaxation to anyone including SSI units)

Demand Draft for Tender fee amp EMD

Demand Draft in favour of ldquoiNDEXTbrdquo payable at Gandhinagar

Last date time amp place for physical submission of EMD Tender Fee and other Documents

11-03-2013 up to 1300 hrs Managing Director Industrial Extension Bureau Block No 15 1st Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Validity of tender 180 Days

1 Technical bids will be opened in the presence of the Committee members whoever

are present as well as a representative of Bidders who choose to attend on the

specified date and time The tender committee has been empowered to take the

final decision regarding the tender

2 In the event of the date specified for receipt and opening of bid being declared as a

holiday for iNDEXTb the due date for submission of bid and opening of bid will be

the following working day at the appointed time

3 iNDEXTb reserves the right to accept or reject any tender offer without assigning

any reason

4 The selection procedure may call for a presentation after the preliminary scrutiny

The agencies are required to come for personal presentation at their own cost on

short notice

Tender document for IT Empanelment Page 6 of 36

5 Do not send any Financial Proposal at this juncture

6 Empanelled parties will have to follow IT policies rules amp regulations declared

time to time by GoGGoI

7 ConsultantsOrganisations are required to submit the details in the prescribed

format in chronological order If any information sought in this RFQ is either

missing or not clearly specified it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly

8 In case during the evaluation process or later on any documents submitted as

part of the proposal are on verification found fakewrongillegalnot

authenticated by the issuing authority iNDEXTb may debarblack list the bidder

either indefinitely or for a stated period of time

9 Use amp Release of Bidder Submissions

iNDEXTb is not liable for any cost incurred by a Bidder in the preparation and

production of any Proposal the preparation or execution of any benchmark

demonstrations simulation or laboratory service or for any work performed prior

to the execution of a formal contract All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion The content of each

Bidderrsquos Proposal will be held in strict confidence during the evaluation process

and details of any Proposals will not be discussed outside the evaluation process

Note

1 Bidders who wish to participate in this e-tender will have to register on

httpsindextbnprocurecom Further bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000 using which they can sign their electronic bids Bidders can procure the

same from (n)Code solutions ndash a division of GNFC Ltd or any other agency

licensed by Controller of Certifying Authority Govt of India Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate

2 In case the bidders need any clarification or for training requirement for

participating in e-tender they may contact the following office

(n)Code Solutions (A Division of GNFC Ltd)

403 GNFC Info Tower S G Road Bodakdev

Ahmedabad ndash 380 054 (Gujarat)

Phone 079-2685 7316 17 18 (Ext 515 565 525)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 4 of 36

DISCLAIMER

The information contained in this Request for Qualification (RFQ) document or

subsequently provided to Bidder(s) whether verbally or in documentary or any other

form by iNDEXTb or any of their employees or advisors is provided to Bidder(s) on the

terms and conditions set out in this RFQ and such other terms and conditions subject to

which such information is provided

The purpose of this RFQ is to provide interested parties with information that may be

useful to them in eliciting their offers This RFQ includes statements which reflect

various assumptions and assessments arrived at by iNDEXTb in relation to various

Projects to be carried out Such assumptions assessments and statements do not

purport to contain all the information that each Bidder may require This RFQ may not

be appropriate for all persons and it is not possible for iNDEXTb its employees or

advisors to consider the investment objectives financial situation and particular needs

of each party who reads or uses this RFQ The assumptions assessments statements

and information contained in this RFQ may not be complete accurate adequate or

correct Each Bidder should therefore conduct its own investigations and analysis and

should check the accuracy adequacy correctness reliability and completeness of the

assumptions assessments statements and information contained in this RFQ and

obtain independent advice from appropriate sources

Information provided in this document to the Bidder(s) is on a wide range of matters

some of which depends upon interpretation of law The information given is not an

exhaustive account of statutory requirements and should not be regarded as a complete

or authoritative statement of law iNDEXTb accepts no responsibility for the accuracy or

otherwise for any interpretation or opinion on law expressed herein

iNDEXTb its employees and advisors make no representation or warranty and shall

have no liability to any person including any Applicant or Bidder under any law statute

rules or regulations or tort principles of restitution or unjust enrichment or otherwise

for any loss damages cost or expense which may arise from or be incurred or suffered

on account of anything contained in this RFQ or otherwise including the accuracy

adequacy correctness completeness or reliability of the RFQ and any assessment

assumption statement or information contained therein or deemed to form part of this

RFQ or arising in any way in this Bid Stage

Tender document for IT Empanelment Page 5 of 36

IMPORTANT INFORMATION

iNDEXTb is a Govt of Gujarat Organisation have released tender for Study Designing

Development Uploading maintenance amp support for various types of Applications and

for Data Processing work

The bidders can download the tender document from website of Industrial Extension

Bureau (httpwwwindextbcom) as well as from httpsindextbnprocurecom

Tender Fee - Non refundable Rs1000- (Rupees One thousand only) Date amp Time of Pre-bid meeting 25-02-2013 at 1300 hrs

Place for Pre-bid meeting and Opening of Technical Bids

iNDEXTb Conference Room Block No 18 2nd Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Last date amp time for Online Submission of bid documents

11-03-2013 up to 1300 hrs

Place for Online Submission of bid documents

httpsindextbnprocurecom

Date amp time for Opening of Technical Bid

11-03-2013 at 1330 hrs

Contact person Shri Mukesh Kumar IAS Managing Director

Shri Janak J Shah General Manager (IT)

Bid Security (Earnest Money Deposit)

Rs 100000- (Rupees One lac only) (No relaxation to anyone including SSI units)

Demand Draft for Tender fee amp EMD

Demand Draft in favour of ldquoiNDEXTbrdquo payable at Gandhinagar

Last date time amp place for physical submission of EMD Tender Fee and other Documents

11-03-2013 up to 1300 hrs Managing Director Industrial Extension Bureau Block No 15 1st Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Validity of tender 180 Days

1 Technical bids will be opened in the presence of the Committee members whoever

are present as well as a representative of Bidders who choose to attend on the

specified date and time The tender committee has been empowered to take the

final decision regarding the tender

2 In the event of the date specified for receipt and opening of bid being declared as a

holiday for iNDEXTb the due date for submission of bid and opening of bid will be

the following working day at the appointed time

3 iNDEXTb reserves the right to accept or reject any tender offer without assigning

any reason

4 The selection procedure may call for a presentation after the preliminary scrutiny

The agencies are required to come for personal presentation at their own cost on

short notice

Tender document for IT Empanelment Page 6 of 36

5 Do not send any Financial Proposal at this juncture

6 Empanelled parties will have to follow IT policies rules amp regulations declared

time to time by GoGGoI

7 ConsultantsOrganisations are required to submit the details in the prescribed

format in chronological order If any information sought in this RFQ is either

missing or not clearly specified it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly

8 In case during the evaluation process or later on any documents submitted as

part of the proposal are on verification found fakewrongillegalnot

authenticated by the issuing authority iNDEXTb may debarblack list the bidder

either indefinitely or for a stated period of time

9 Use amp Release of Bidder Submissions

iNDEXTb is not liable for any cost incurred by a Bidder in the preparation and

production of any Proposal the preparation or execution of any benchmark

demonstrations simulation or laboratory service or for any work performed prior

to the execution of a formal contract All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion The content of each

Bidderrsquos Proposal will be held in strict confidence during the evaluation process

and details of any Proposals will not be discussed outside the evaluation process

Note

1 Bidders who wish to participate in this e-tender will have to register on

httpsindextbnprocurecom Further bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000 using which they can sign their electronic bids Bidders can procure the

same from (n)Code solutions ndash a division of GNFC Ltd or any other agency

licensed by Controller of Certifying Authority Govt of India Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate

2 In case the bidders need any clarification or for training requirement for

participating in e-tender they may contact the following office

(n)Code Solutions (A Division of GNFC Ltd)

403 GNFC Info Tower S G Road Bodakdev

Ahmedabad ndash 380 054 (Gujarat)

Phone 079-2685 7316 17 18 (Ext 515 565 525)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 5 of 36

IMPORTANT INFORMATION

iNDEXTb is a Govt of Gujarat Organisation have released tender for Study Designing

Development Uploading maintenance amp support for various types of Applications and

for Data Processing work

The bidders can download the tender document from website of Industrial Extension

Bureau (httpwwwindextbcom) as well as from httpsindextbnprocurecom

Tender Fee - Non refundable Rs1000- (Rupees One thousand only) Date amp Time of Pre-bid meeting 25-02-2013 at 1300 hrs

Place for Pre-bid meeting and Opening of Technical Bids

iNDEXTb Conference Room Block No 18 2nd Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Last date amp time for Online Submission of bid documents

11-03-2013 up to 1300 hrs

Place for Online Submission of bid documents

httpsindextbnprocurecom

Date amp time for Opening of Technical Bid

11-03-2013 at 1330 hrs

Contact person Shri Mukesh Kumar IAS Managing Director

Shri Janak J Shah General Manager (IT)

Bid Security (Earnest Money Deposit)

Rs 100000- (Rupees One lac only) (No relaxation to anyone including SSI units)

Demand Draft for Tender fee amp EMD

Demand Draft in favour of ldquoiNDEXTbrdquo payable at Gandhinagar

Last date time amp place for physical submission of EMD Tender Fee and other Documents

11-03-2013 up to 1300 hrs Managing Director Industrial Extension Bureau Block No 15 1st Floor Udyog Bhavan Sector-11 Gandhinagar ndash 382 010 Gujarat

Validity of tender 180 Days

1 Technical bids will be opened in the presence of the Committee members whoever

are present as well as a representative of Bidders who choose to attend on the

specified date and time The tender committee has been empowered to take the

final decision regarding the tender

2 In the event of the date specified for receipt and opening of bid being declared as a

holiday for iNDEXTb the due date for submission of bid and opening of bid will be

the following working day at the appointed time

3 iNDEXTb reserves the right to accept or reject any tender offer without assigning

any reason

4 The selection procedure may call for a presentation after the preliminary scrutiny

The agencies are required to come for personal presentation at their own cost on

short notice

Tender document for IT Empanelment Page 6 of 36

5 Do not send any Financial Proposal at this juncture

6 Empanelled parties will have to follow IT policies rules amp regulations declared

time to time by GoGGoI

7 ConsultantsOrganisations are required to submit the details in the prescribed

format in chronological order If any information sought in this RFQ is either

missing or not clearly specified it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly

8 In case during the evaluation process or later on any documents submitted as

part of the proposal are on verification found fakewrongillegalnot

authenticated by the issuing authority iNDEXTb may debarblack list the bidder

either indefinitely or for a stated period of time

9 Use amp Release of Bidder Submissions

iNDEXTb is not liable for any cost incurred by a Bidder in the preparation and

production of any Proposal the preparation or execution of any benchmark

demonstrations simulation or laboratory service or for any work performed prior

to the execution of a formal contract All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion The content of each

Bidderrsquos Proposal will be held in strict confidence during the evaluation process

and details of any Proposals will not be discussed outside the evaluation process

Note

1 Bidders who wish to participate in this e-tender will have to register on

httpsindextbnprocurecom Further bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000 using which they can sign their electronic bids Bidders can procure the

same from (n)Code solutions ndash a division of GNFC Ltd or any other agency

licensed by Controller of Certifying Authority Govt of India Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate

2 In case the bidders need any clarification or for training requirement for

participating in e-tender they may contact the following office

(n)Code Solutions (A Division of GNFC Ltd)

403 GNFC Info Tower S G Road Bodakdev

Ahmedabad ndash 380 054 (Gujarat)

Phone 079-2685 7316 17 18 (Ext 515 565 525)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 6 of 36

5 Do not send any Financial Proposal at this juncture

6 Empanelled parties will have to follow IT policies rules amp regulations declared

time to time by GoGGoI

7 ConsultantsOrganisations are required to submit the details in the prescribed

format in chronological order If any information sought in this RFQ is either

missing or not clearly specified it will be presumed that the consultant is not in a

position to provide the information and the offer will be evaluated accordingly

8 In case during the evaluation process or later on any documents submitted as

part of the proposal are on verification found fakewrongillegalnot

authenticated by the issuing authority iNDEXTb may debarblack list the bidder

either indefinitely or for a stated period of time

9 Use amp Release of Bidder Submissions

iNDEXTb is not liable for any cost incurred by a Bidder in the preparation and

production of any Proposal the preparation or execution of any benchmark

demonstrations simulation or laboratory service or for any work performed prior

to the execution of a formal contract All materials submitted become the property

of the iNDEXTb and may be returned at its sole discretion The content of each

Bidderrsquos Proposal will be held in strict confidence during the evaluation process

and details of any Proposals will not be discussed outside the evaluation process

Note

1 Bidders who wish to participate in this e-tender will have to register on

httpsindextbnprocurecom Further bidders who wish to participate in online

bids will have to procure Digital Certificate as per Information Technology Act

2000 using which they can sign their electronic bids Bidders can procure the

same from (n)Code solutions ndash a division of GNFC Ltd or any other agency

licensed by Controller of Certifying Authority Govt of India Bidders who already

have a valid Digital Certificate need not procure a new Digital Certificate

2 In case the bidders need any clarification or for training requirement for

participating in e-tender they may contact the following office

(n)Code Solutions (A Division of GNFC Ltd)

403 GNFC Info Tower S G Road Bodakdev

Ahmedabad ndash 380 054 (Gujarat)

Phone 079-2685 7316 17 18 (Ext 515 565 525)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 7 of 36

SECTION ndash I

PREFACE

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 8 of 36

PREFACE

iNDEXTb Computer Centre is providing IT Services to various Govt Dept Boards

Corporations Local Bodies etc For the purpose iNDEXTb is interested to Empanel

reputed IT ConsultantOrganisation for ConsultancyOutsourcing various stages of

Software Development Life Cycle (SDLC) of IT Projects andor Complete Project andor

Data Processing work for initial period of 1 Year from the date of empanelment letter

In line with the same iNDEXTb has come out with a Request for Qualification (RFQ) for

empanelling parties in the area of ConsultancyOutsourcing andor Data Processing

Bidder has to submit information in accordance with the various provisions of this RFQ

document The ldquoEmpanelmentrdquo will be arrived through Quality Based Selection

evaluation process of submitted proposals by various entities

Bidder shall submit specific information online and other Pre-Qualification Technical

and other Documents as described in the RFQ have to be submitted physically before

the last date and time of proposal submission as mentioned in the RFQ

A Pre-Bid meeting shall be held on the date amp time indicated earlier in this document

Bidders are requested to submit their queries or clarifications regarding the RFQ in the

format provided (Annexure 7) latest by previous day of pre-bid meeting Any other

queries raised by bidders shall also be taken up for discussion in the pre-bid conference

The authorized representative of the bidder should sign all the communication The pre-

qualification and technical proposals have to be signed on each page by the authorized

signatory

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 9 of 36

SECTION ndash II

INSTRUCTIONS TO BIDDERS

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 10 of 36

DEFINITIONS

In this document the following terms shall have following respective meanings

ldquoAgreementrdquo means the Agreement to be signed between the successful bidder and

iNDEXTb including all attachments appendices all documents incorporated by

reference thereto together with any subsequent modifications the RFQ the bid offer

the acceptance and all related correspondences clarifications presentations

ldquoAuthorized Representativerdquo shall mean any person authorized by either of the

parties

ldquoBidderrdquo means any firm offering the solution(s) service(s) andor materials required

in the RFQ The word Bidder when used in the pre award period shall be synonymous

with Bidder and when used after award of the Contract shall mean the successful

Bidder with whom iNDEXTb signs the agreement for rendering of services

ldquoContractrdquo is used synonymously with Agreement

ldquoCorrupt Practicerdquo means the offering giving receiving or soliciting of anything of

value or influence the action of an official in the process of Contract execution

ldquoDefault Noticerdquo shall mean the written notice of Default of the Agreement issued by

one Party to the other in terms hereof

ldquoiNDEXTbrdquo means Industrial Extension Bureau is carrying out tender activities

ldquoLawrdquo shall mean any Act notification by-law rules and regulations directive

ordinance order or instruction having the force of law enacted or issued by the Central

Government andor the Government of Gujarat or any other Government or regulatory

authority or political subdivision of Government agency

ldquoLOIrdquo means issuing of Letter of Intent which shall constitute the intention of the

Tenderer to empanel the successful bidder

ldquoPartyrdquo means iNDEXTb or Bidder individually and ldquoPartiesrdquo mean iNDEXTb and

Bidder collectively

ldquoPeriod of Agreementrdquo means 1 year from the date of empanelment letter

ldquoRequest for Qualification (RFQ)rdquo means the detailed notification seeking a set of

solution(s) services(s) materials andor any combination of them

ldquoRequirementsrdquo shall mean and include schedules details description statement of

technical data performance characteristics and standards (Indian amp International) as

applicable and specified in the RFQ

ldquoSub-Contractingrdquo means any person to whom any part of work under the agreement

is sub-contracted by the Bidder

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 11 of 36

ldquoServicerdquo means provision of Contracted service viz operation maintenance and

associated services as per this RFQ

ldquoTendererrdquo means the institution which has issued the tender in the present context

Tender has been issued by iNDEXTb

ldquoTermination Noticerdquo means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof

AREA OF INTEREST

iNDEXTb shall empanel eligible bidders in eitherboth of the following areas

1 IT ConsultantOutsourcing

Selected bidders are required to provide their services in terms of IT Consultant

Outsourcing of completepart project andor various stages of SDLC of IT projects

such as website development web portal web enabled applications and other

software using various technologies

Selected bidders shall also agree to provide technical manpower as per the

requirement of iNDEXTb from time to time on man-month or other mode of

payment basis as decided

2 Data Processing

(a) Data Entry Scanning amp Manpower Supply

This area includes data entry scanning of documents amp image storing and

Manpower supply as per the requirement of iNDEXTb

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICR

OMROCR Technology

This area includes data entry designing of the forms for scanning Manpower

supply as per the requirement of iNDEXTb and database creation during

scanning using ICROMROCR technology by applying proper data validations

report generation etc

As and when require iNDEXTb shall invite empanelled parties for attending briefing

meets to understand the project enquiries All the parties are expected to participate in

such meetings In case the party is not able to participate in such meetings the party

will intimate iNDEXTb in writing giving proper reasons iNDEXTb reserves the right to

award the work to one or more empanelled parties at L1 rate

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 12 of 36

ELIGIBILITY CRITERIA

The eligibility criteria for bidders is as follows-

The bidder should have minimum 5 years of experience as on 31st December 2012

in the area of IT ConsultantOutsourcing andor Data Processing The bidder must

attach a copy of certificate of Incorporation

The bidder should have minimum annual turnover of Rs 1 Crore (Rupees One

Crore only) for IT ConsultantOutsourcing area and Rs 25 Lac (Rupees

Twenty-five Lac only) for Data Processing area for each of the last 3 financial

years The bidder must attach copy of audited Balance Sheet and Profit amp Loss

statement for FY 2009-10 2010-11 amp 2011-2012

The bidder should have at least 15 IT Professionals for IT ConsultantOutsourcing

area and 10 Technical Staff for Data Processing area as on 31st December 2012 on

its payroll The certificate from bidderrsquos HR department must be attached

The bidder should have successfully completed at least 3 web-enabled applications

for IT ConsultantOutsourcing area of value more than 15 lac each in last three

years Submit Client Completion Certificate and total order value for each project

ANDOR The bidder should have handled atleast 15 lac documents within last 3

years for Data Processing area Submit Client Completion Certificate indicating

number of documents processed and total value of the order for each project

The bidder must have office either at Ahmedabad or Gandhinagar Please submit

physically a copy of any one of the listed documents Property Tax BillElectricity

BillTelephone BillVATCST RegistrationLease Agreement

Single entity bidding only Bidder will not form consortiumtie-upsub-contract

with third party for carrying out activities related to the empanelment

Bidder must have registration for Professional tax Service tax and PAN Submit the

copy of the certificates in physical form

Agency will be fully responsible for ESI and PF of persons engaged in various

assignments awarded time to time

The bidder should not have been blacklisteddebarred by any government authority

in India

COST OF RFQ

The cost of RFQ document ie tender fee is as indicated under ldquoImportant Informationrdquo

The document can be downloaded from httpsindextbnprocurecom or

httpwwwindextbcomhttp The bidder has to submit the non-refundable tender

fees through Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar on or before

as indicated under ldquoImportant Informationrdquo

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 13 of 36

PRE-BID CONFERENCE (PBC)

Tenderer shall hold a pre-bid conference (PBC) after uploading the RFQ document as

per schedule mentioned in this RFQ In this PBC Tenderer would address the

clarifications sought by the bidders with reference to the RFQ and the project The

bidders can submit their queries in writing (faxposte-mail) Queries should be

submitted in the enclosed format only (Annexure 7)

Bidders are welcome to attend the PBC even if they do not have any specific queries

Only 2 representatives from same organization will be allowed to attend pre-bid

conference

Tenderer reserves the right not to respond to anyall queries raised or clarifications

sought if in their opinion and at their sole discretion they consider that it would be

inappropriate to do so or do not find any merit in it

AMENDMENT OR MODIFICATION OF RFQ

At any time prior to the deadline of submission of proposals the Tenderer for any

reason whether its own initiative or in response to clarification request by a

prospective bidder modify the RFQ The Tenderer also reserves the right to change any

bid condition including technical specifications even after inviting the proposals

withwithout prior notification

The amendments in any of the terms and conditions including technical specifications of

this RFQ document shall be published on website and will be binding on them

The Tenderer in order to allow prospective bidders reasonable time to take into

consideration the amendments in their bid preparation process may extend the last

date of bid submission at its discretion

PROPOSAL PREPARATION

Bidder is expected to examine all instructions forms terms and requirements in the

RFQ document and prepare the proposal accordingly Failure to furnish all information

required by the RFQ document will be presumed that bidder is not in a position to

provide such information and the offer will be evaluated accordingly

The proposals should be submitteduploaded in 2 (two) parts as mentioned in the

following A and B The Documents related to A amp B are to be submitted in hard copies

only on or before last date amp time as indicated in ldquoImportant Informationrdquo

The details of Tender Fee and EMD is to be submitted online on the website

httpsindextbnprocurecom before last date amp time as indicated in ldquoImportant

Informationrdquo

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 14 of 36

A PRE-QUALIFICATION PROPOSAL

a Covering letter on the bidderrsquos letter-head (Annexure 1)

b Tender Fee amp EMD in the form of Demand Draft issued by a Scheduled

CommercialisedNationalized Bank (except Co-operative bank) in favour of

ldquoiNDEXTbrdquo payable at Gandhinagar

c A registered Power-of-Attorney granting the person signing the proposal the

right to bind the bidder as the lsquoConstituted Attorney of the Directoratersquo

d Profile of bidder (Annexure 2)

e Certificate of Incorporation

f Audited annual financial results (balance sheet and profit amp loss statements) of

the bidder for the last three financial years (Annexure 3)

g Client Reference list (using equipmentservices similar to project requirement)

(Annexure 4)

h AhmedabadGandhinagar Office address along with address proof

i Undertaking for not being blacklisted by bidder

j Undertaking by bidder stating that they have read and understood the entire

tender document and agree with all the terms and conditions stated in the RFQ

k Permanent Account Number (PAN) from Income Tax authorities of bidder along

with certified Xerox copy

l Service Tax Sales Tax and PF registration details of bidder along with certified

Xerox copy

B TECHNICAL PROPOSAL

a Proposal particulars

b Quality certification in delivery of services sought under this RFQ from an

internationally recognizedreputed agency eg ISOCMM

c Qualification and Experience of Management and Technical Staff (Annexure 5)

and CVs of Key persons (Annexure 6)

d Any other document as required in the RFQ

C COMMERCIAL PROPOSAL

Whenever require iNDEXTb will call empanelled agencies explain the work in detail

and ask them to submit Financial Offer in the prescribed format decided at that time

along with other terms and conditions

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 15 of 36

Bidders will enclose with their offers details of all services offered with full

documentation and descriptive literature supplementing the description and point

out any special features All documentation is required to be in English

COST OF BIDDING

The Bidder shall bear all costs associated with the preparation and submission of its

Proposal including the cost of presentation for the purposes of clarification of the bid if

so desired by the tenderer The Tenderer will in no case be responsible or liable for

those costs regardless of the conduct or outcome of the bid process

BID SECURITY (EMD)

a The bidder shall furnish a bid security (EMD) as indicated under ldquoImportant

Informationrdquo on or before last date amp time

b The Bid Security (EMD) shall be in Indian rupees (INR) and shall be in form of

Demand Draft in favor of ldquoiNDEXTbrdquo payable at Gandhinagar

c No interest shall be payable on Bid Security under any circumstance

d Unsuccessful Bidderrsquos Bid security shall be released at the earliest by the Tenderer

e The successful Bidderrsquos EMD shall be released upon signing of agreement by the

Bidder

f The Bid security will be forfeited at the discretion of Tenderer on account of one or

more of the following reasons

The Bidder withdraws its Proposal during the period of proposal validity

Bidder does not respond to requests for clarification of its proposal

Bidder fails to co-operate in the Proposal evaluation process

In case of a successful Bidder the said Bidder fails to sign the Agreement in time

PROPOSAL SUBMISSION

a The proposals submitted should have all pages numbered It should also have an

index giving page wise information of documents in the chronological order as asked

for in the tender Proposal that are not in prescribed format will be summarily

rejected

b The Bidder shall submit one hard copy and one soft copy on CD (in Microsoft Word

format) of pre-qualification and technical proposals as described below

Pre-qualification Proposal

Hard copy separately and soft copy on CD clearly marking ldquoPre-qualification Proposal ndash

Expression of Interest for Empanelmentrdquo

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 16 of 36

Technical Proposal

Hard copy separately and one soft copy on CD clearly marking ldquoTechnical Proposal ndash

Expression of Interest for Empanelmentrdquo

c In case of any discrepancy between the soft copy and hard copy the details in hard

copy shall prevail

d The Bidder shall submit details of Tender Fee and EMD online on the website

httpsindextbnprocurecom after digitally signing the same It is advised that the

bidder should make due diligence while submission and should not wait till last

hour for submission

e The proposals have to be submitted in four parts viz

Envelope ndash 1 Containing Demand Draft for Tender Fee amp EMD power of

attorney and one hard copy and one soft copy of Pre-Qualification Proposal

superscribed as ldquoPre-Qualification Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 2 Containing one hard copy and one soft copy of detailed Technical

Proposal superscribed as ldquoTechnical Proposal ndash Request for Qualification for

Empanelmentrdquo

Envelope ndash 3 Both of the above sealed envelopes should again be placed in a

single sealed envelope super scribed as ldquoTender for Request for Qualification

for Empanelmentrdquo Not To Be Opened Before date amp time as indicated in

ldquoImportant Informationrdquo

The details of Tender Fee and EMD have also to be submitted online

NUMBER OF PROPOSALS

Every entity is allowed to submit only one proposal against this RFQ Any individual

company who submits or participates in more than one proposal will be disqualified

PROPOSAL VALIDITY

The proposals shall remain valid for a period of 180 (one hundred and eighty) days

from the last date of submission of tender If required the Tenderer may ask the bidders

to extend the proposal validity in writing Proposals of the bidders who do not agree to

extend the validity of proposal will be rejected and EMD will be forfeited A bidder

granting the request for extension of proposal validity will not be allowed to modify its

proposal or put any condition for extending the proposal validity

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 17 of 36

LANGUAGE

All Proposals correspondence and documents related to proposals shall be written in

the English language Supporting documents and printed literature furnished by the

Bidder may be in another language provided they are accompanied by an accurate

translation of the relevant passages in English language

LATE PROPOSALS

The bidder will not be able to submit the proposals online after final submission date

and time The physical document of proposal as described in RFQ received by the

Tenderer after final submission date and time of proposal prescribed in the RFQ

document will not be considered and the entire proposal will be rejected

MODIFICATION amp WITHDRAWAL OF PROPOSALS

The Bidder is not allowed to modify its proposal subsequent to the final submission of

proposals The Bidders cannot withdraw the proposal during the period between the

last date for receipt of proposals and the expiry of proposal validity period specified in

the RFQ A withdrawal of proposal during proposal validity period may result in the

forfeiture of its EMD from the Bidder

RIGHT TO ACCEPT PROPOSAL

The Tenderer reserves the right to accept or reject any or all Proposals at any time prior

to award of contract without thereby incurring any liability to the affected bidder(s) or

any obligation to inform the affected bidder(s) of the grounds of such decision

PROPOSAL FORMS

Wherever a specific form is prescribed in the RFQ document the Bidder shall use the

form to provide relevant information If the form does not provide space for any

required information space at the end of the form or additional sheets shall be used to

convey the said information

For all other cases the Bidder shall design a form to hold the required information The

Tenderer shall not be bound by any printed conditions or provisions in the Proposal

Forms designed by the bidder

CONTACTING THE TENDERER

Any effort by a Bidder influencing the Tendererrsquos bid evaluation bid comparison or

contract award decisions may result in rejection of proposal

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 18 of 36

Bidder shall not approach officials of iNDEXTb or any concerned official after office

hours andor outside office premises from the time of proposal opening till the time of

award of Contract

SCHEDULE OF EVENTS

Sr No

Events Date

1 Pre-bid Conference As indicated under

ldquoImportant Informationrdquo

2 Last date amp time of Uploading of Proposal As indicated under

ldquoImportant Informationrdquo

3 Last date amp time of Proposal Submission in hard copy As indicated under

ldquoImportant Informationrdquo

4 Date and time of opening of Pre-Qualification Technical Proposal

As indicated under ldquoImportant Informationrdquo

5 Date of presentation if required To be announced later

6 Intimation of Technical Evaluation Results to qualifying parties

To be announced later

OPENING amp EVALUATION OF PROPOSAL

The Evaluation Committee or its authorized representative will open the tenders

Sequence of opening shall be as follows

Pre-Qualification Proposal

Technical Proposal

The Proposals shall be opened as per the specified date and time in the RFQ in the

presence of bidders representatives who intend to attend at their cost The biddersrsquo

representatives who are present shall sign a register evidencing their attendance In the

absence of the bidder(s) the tender committee may choose to open the proposals as per

the prescribed schedule

First the envelope containing Pre-qualification Proposal will be opened and evaluated

followed by the technical proposal The Proposals will be evaluated for being

substantially responsive The proposals will be treated as ldquonot substantially responsiverdquo

in case of following events

Envelopesdocuments not submitted as prescribed and in time

Proposal is not signed sealed or page numbered as stipulated

Demand Draft of Tender Fee andor EMD not deposited

No or Improper Tender Fee andor Bid Security (EMD)

Is not accompanied by Power of Attorney

Does not contain all the information as required and prescribed in RFQ

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 19 of 36

Does not meet the qualifying criterion

Any other irregularity that disqualifies the bid

In all such cases the proposals will be treated as not responsive and even the technical

proposals will not be evaluated The technical proposals of the only substantially

responsive proposals will be evaluated Following the evaluation of proposals for being

ldquosubstantially responsiverdquo the technical evaluation of the proposal will be carried out

During the technical evaluation the responses provided in pre-qualification proposal

and technical proposal will be evaluated

Once the technical evaluation is complete technically qualified bidders may be asked to

make presentation before the Committee Based on the evaluation bidders may be

empanelled for either or both of the following categories

ConsultancyOutsourcing

Data Processing

Please note that the Client is not bound in any manner to select any of the firms

submitting proposals

To ensure biddersrsquo eligibility and technical capabilities the Evaluation Committee may

call for additional information from the bidders andor visit the biddersrsquo premises In

such a case the concerned bidder has to supply the information within the time given by

the Committee failing which the bid can be rejected No representations of any kind

would be entertained from the bidder

Such clarifications on the technical aspects of the bid would not entitle the Bidder to

change or cause any change in the substance of the bid submitted Also it will not imply

that bidderrsquos bid has been accepted for further processing

The Committee may at its own discretion decide to carry out surprise inspection of the

bidderrsquos work premises to evaluate and ascertain the details as furnished by the bidder

in the technical bid and bidderrsquos technical competence to perform the offered services

All expenses relating to these surprise inspection will be borne by iNDEXTb

Further the scope of the evaluation committee also covers taking of any decision with

regard to the RFQ

Evaluation of Proposal A detailed evaluation of the proposals shall be carried out in

order to determine whether the bidders are competent enough and whether the

bidderrsquos Proposal technically qualifies to the requirements set forth in the RFQ

Proposals received would be assigned scores based on the parameters defined in the

table below

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 20 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

10 Organization Capability

Aim To assess the capability to undertake various Projects

30

11 Human Resources Strength

Aim To examine the Bidderrsquos Resource Base and assess its quality Points would be awarded based on the quality and size of the resource base

Criteria Documents and Certificates showing Experience and volume of manpower in different Profiles like Managerial level Software Development team Hardware Deployment team support team Data Processing team etc

Bidders having HR Strength For IT ConsultantOutsourcing Area 15 to 20 1 Marks 21 to 30 2 Marks 31 to 50 4 Marks gt 50 6 Marks For Data Processing Area 10 to 15 1 Marks 16 to 20 2 Marks 21 to 35 4 Marks gt 35 6 Marks

6

12 Number of years of experience

Aim To assess the Experience base of the Organization

Criteria The Certificate of first Project executed by the organization as Prime contractor in a project with complete state roll-out The Organization can submit certificates of subsequent projects taken up

Bidders having experience 5 to 7 years 2 Marks 7 to 10 years 4 Marks gt 10 years 6 Marks

6

13

Quality Certification such as SEI ndashCMMISO 9000 certificates etc

Aim To give credit to Bidder with quality certifications

Criteria the Number of internationally Accepted and renowned quality certifications with the organization (provided it corresponds to the scope of work) will be considered

ISO 9000 or SEI-CMM 2 Both 4

4

14

Bankrsquos certificate of solvencyLetter of Comfort

Aim To Access the financial backing up the organization has from the Institution Financial Market

Criteria Submission of a Relevant Document

2

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 21 of 36

Criteria Sub-criteria and Point System for the Evaluation of Offers

Sr No

CriteriaSub-criteria

Description ndash AimResponse expected from Bidder

Maximum Marks

15

Organizationrsquos

Finance capabilities

Aim To gauge the financial strength of the Bidder and its ability to raise funds for the project

IT ConsultantOutsourcing bidders having Turnover (in Crore INR) from 1 gt=Turnoverlt 6 2 marks 6 gt=Turnoverlt 15 4 marks gt= 15 6 marks Data Processing bidders having Turnover (in Lac INR) from 25 gt=Turnoverlt 60 2 marks 60 gt=Turnoverlt 100 4 marks gt= 100 6 marks

6

16

Atleast 3 Web-enabled Application Development OR Handled atleast 15 lac documents in last 3 years

Aim To examine the experience of the Bidder in related field

Documents required Completion certificatepurchase order

Criteria Submission of relevant copy of Purchase order completion or Successful Deployment Certificate

For IT ConsultantOutsourcing gt=3 to lt5 projects 2 Marks gt=5 to lt10 projects 4 Marks gt= 10 projects 6 Marks For Data Processing (documents in Lac) 15 to 20 2 Marks 20 to 30 4 Marks gt 30 6 Marks

6

Note Documentary Proof should be either POAgreementCompletion Certificates

detailing Scope of Work Timelines etc

Any proposal achieving a Total Score less than 15 (Fifteen) marks will be treated as

ldquoNot Qualifying the Requirementsrdquo and will not be considered further Only the qualified

bidders will be informed for making technical presentation Technically qualified

bidders based on combine evaluation of proposal and technical presentation will only

be consider for empanelment eitherboth of area

AWARD OF CONTRACT

The Tenderer reserves the right to ask for a technical elaborationclarification in any

form from the Bidder on the already submitted Technical Proposal at any point of time

before the finalization for empanelment The Bidder shall furnish the required

information to the Tenderer and its appointed representative on the date asked for at

no cost to the Tenderer The Tenderer or its representative or a party authorized on its

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 22 of 36

behalf may at its discretion visit the officeproject siteinstallation etc of the Bidder

for Services any time before the issue of Letter of Award

The Tenderer shall notify those Bidders who had qualified the Evaluation process as

described in this RFQ informing the date and time set for making presentation The

notification may be sent by mail or fax or published on official website

CONFIDENTIALITY

As used herein the term ldquoConfidential Informationrdquo means any information including

information created by or for the other party whether written or oral which relates to

internal controls computer or data processing programs algorithms electronic data

processing applications routines subroutines techniques or systems or information

concerning the business or financial affairs and methods of operation or proposed

methods of operation accounts transactions proposed transactions or security

procedures of either party or any of its affiliates or any client of either party except

such information which is in the public domain at the time of its disclosure or thereafter

enters the public domain other than as a result of a breach of duty on the part of the

party receiving such information It is the express intent of the parties that all the

business process and methods used by the Bidder in rendering the services hereunder

are the Confidential Information of the Bidder

The Bidder shall keep confidential any information related to this tender with the same

degree of care as it would treat its own confidential information The Bidders shall note

that the confidential information will be used only for the purposes of this tender and

shall not be disclosed to any third party for any reason whatsoever

At all times during the performance of the Services the Bidder shall abide by all

applicable security rules policies standards guidelines and procedures The Bidder

should note that before any of its employee or assignee is given access to the

Confidential Information each such employee and assignees shall agree to be bound by

the term of this tender and such rules policies standards guidelines and procedures by

its employees or agents

The Bidder should not disclose to any other party and keep confidential the terms and

conditions of this Contract agreement any amendment hereof and any Attachment or

Annexure hereof The obligations of confidentiality under this section shall survive

rejection of the contract

ARBITRATION

No case shall be filed on the terms and conditions of the RFQ Document No case shall be

filed on the rights and prerogatives reserved by iNDEXTb

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 23 of 36

iNDEXTb and the selected bidder(s) shall make every effort to resolve amicably by

direct informal negotiation any disagreement or dispute arising between them under or

in connection with the Contract

If after 30 (thirty) days from the commencement of such informal negotiations

iNDEXTb and the selected Bidder have been unable to amicably resolve dispute either

party may require that the dispute be referred for resolution to the formal mechanisms

which may include but are not restricted to conciliation mediated by a third party

acceptable to both or in accordance with the Arbitration and Conciliation Act 1996

All Arbitration proceedings shall be held at Gandhinagar and the language of the

arbitration proceedings and that of all documents and communications between the

parties shall be in English

TERMINATION OF RFQ

iNDEXTb also reserves right to TerminateCancel RFQ at any time or stage of Bid

without giving any reasons In such case of termination the EMD shall be returned to

the bidder However the RFQ document fee shall remain non-refundable

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 24 of 36

SECTION ndash III

SPECIAL CONDITIONS OF

CONTRACT

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 25 of 36

The following clauses shall supplement the Instructions to Bidders

ROLES amp RESPONSIBILITIES OF STAKEHOLDERS

Responsibility Matrix

The following shall describe the roles amp responsibilities of various stake holders in this

project

iNDEXTb

Finalization of RFQ for empanelment of IT ConsultantOutsourcing and Data

Processing

Tender Process for the Selection for empanelment of IT ConsultantOutsourcing and

Data Processing

Approval for Appointment for empanelment of IT ConsultantOutsourcing and Data

Processing

Carry out process for assigning work to respective empanelled agencies

Monitoring amp Supervision

Verification of the Status Report

BIDDEROPERATOR

Carry out work assigned as per terms and conditions decided time to time

FORCE MAJEURE

Neither party shall be responsible to the other for any delay or failure in performance of

its obligations due to any occurrence commonly known as Force Majeure which is

beyond the control of any of the parties including but not limited to fire flood

explosion acts of GoG or any Governmental body public disorder riots embargoes or

strikes acts of military authority epidemics strikes lockouts or other labour disputes

insurrections civil commotion war enemy actions If a Force Majeure arises the Bidder

shall promptly notify Tenderer in writing of such condition and the cause thereof

Unless otherwise directed by Tenderer the successful bidder shall continue to perform

his obligations under the contract as far as is reasonably practical and shall seek all

reasonable alternative means for performance not prevented by the Force Majeure

event The successful bidder shall be excused from performance of his obligations in

whole or part as long as such causes circumstances or events shall continue to prevent

or delay such performance

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 26 of 36

PAYMENT TERMS

Will be indicated at the time of calling empanelled parties for explanation of assignment

BANKRUPTCY amp INSOLVENCY

iNDEXTb can terminate the contract if the bidder becomes bankrupt andor loses the

desired state of solvency with a notice of 15 (fifteen) days iNDEXTb in such cases of

termination will not be responsible for any loss or financial damage to the service

provider resulted due to termination iNDEXTb will also in such cases have the right to

recover any pending dues by invoking the performance bank guarantee or any such

instrument available with iNDEXTb

PROJECT DURATION

The empanelment will be initially for 1 year from the date of empanelment letter

However the tenderer and the successful bidder on a mutually acceptable basis can

extend the period for another 1 year based on the review by the tenderer

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 27 of 36

SECTION ndash IV

ANNEXURE ndash FORMATS

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 28 of 36

ANNEXURE 1 ndash COVERING LETTER

Physical submission on Companyrsquos letter head

Date dd-mm-yyyy

To Managing Director Industrial Extension Bureau Block no 15 1st floor Udyog Bhavan Gandhinagar Gujarat

Reference Name of Tender __________________________________ Dated ____________

Sir

We the undersigned offer to provide the services in accordance with your Request for

Qualification We are hereby submitting our Proposal which includes this Pre-

Qualification Proposal and Technical Proposal along with requisite EMD and tender

fees

We hereby declare that

All the information documents and statements made in our Proposal are true and

accept that any misinterpretation contained in it may lead to our disqualification

We are not banned or blacklisted by any Government institution in India

There are no deviations from the terms and conditions of the tender

The Bidder is a Directorate and the person signing the tender is the constituted

attorney

In the event of acceptance of our bid we do hereby undertake

To undertake the assigned project time to time based on procedure carried out by

iNDEXTb at that time and provide full support for assigned period

Agree to provide manpower as and when required by iNDEXTb of respective

categories

We enclose herewith the complete Technical Proposal along with this covering letter

as required by you This includes

All documents required in Prequalification and Technical Proposal in the

prescribed format in chronological order

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 29 of 36

Separate Demand Drafts for Tender fee amp Bid Security as per the requirement of

RFQ as indicated in ldquoImportant Informationrdquo are enclosed in the cover containing

pre-qualifying requirements

We agree to abide by our offer for a period of 180 (one hundred and eighty) days from

the last date of submission of proposal prescribed by iNDEXTb and that we shall remain

bound by a communication of acceptance within that time

We have carefully read and understood the terms and conditions of the tender and the

conditions of the contract applicable to the tender We do hereby undertake to

provision as per these terms and conditions

We do hereby undertake that until a formal contract is prepared and executed this bid

together with your written acceptance thereof and notification of award of contract

shall constitute a binding contract between us

_____________________________

Signature of Bidder (with official seal)

Date

Name

Designation

Address

Telephone

Fax

E-mail address

Details of Enclosures 1

2

3

Official Seal

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 30 of 36

ANNEXURE 2 ndash BIDDERrsquoS PROFILE

Physical submission

Sr No Particulars Details

1 Name of the Firm

2

Registered Office Address

Telephone Number

Fax Number

Web site

3 Address of AhmedabadGandhinagar Office (Submit documentary proof physically)

4

Contact person Details

Name amp designation

Mobile Number

Telephone Number

Fax Number

e-mail

5

Is the firm a registered company Year and Place of the establishment of the Company

If yes submit documentary proof physically

6 Former name of the company if any

7

Is the firm -

GovernmentPublic Sector Undertaking

Proprietary Firm

Partnership firm (if yes give partnership deed physically)

Limited company or Limited Corporation

Member of a group of companies (if yes give name and address and description of other companies physically)

Subsidiary of a large corporation (if yes give the name and address of the parent organization) If the company is subsidiary state what involvement if any will the parent company have in the project

8 Is the firm registered for Service Tax If yes Submit valid Service Tax registration certificate physically

9 Is the firm registered for Professional Tax If yes Submit valid PTax registration certificate physically

10 Is the firm registered for Provident Fund If yes Submit valid PF registration certificate physically

11

Submit physically the organizational chart showing the structure of the organization including the names of the directors and the position of the officers

Total number of employees

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 31 of 36

Sr No Particulars Details

12 Number of years of experience as a contractor

13 Are you registered with any GovernmentDepartmentPublic Sector Undertaking (if yes give details)

14

How many years has your organization been in business under your present name What were your fields when you established your organization

When did you add new fields (if any)

15 Number of OfficesProject Locations

16 Please give details of staff infrastructure etc in the local office and no of years of operation of the local office

17 Does your organization has SEI ndashCMMISO 9000 certificates If so submit copies of the certificates physically State details if certified by bodies other than that stated

18 List the major clients with whom your organization has beenis currently associated

19 Were you ever required to suspend a project for a period of more than three months continuously after you started If so give the names of project and reasons for the same

20 Have you in any capacity not completed any work awarded to you (If so give the name of project and reason for not completing the work)

21 In how many projects you were imposed penalties for delay Please give details

22 Whether your organization has Bankrsquos certificate of solvency If yes submit documentary proof physically

23 Have you ever been denied tendering facilities by any GovernmentDepartmentPublic sector Undertaking (Give details)

24 Functional Background of the Firm

25 Complete details of Existing HardwareLicensed Software Platforms

26

Area of Interest

IT ConsultancyOutsourcing

Data Processing

(a) Data Entry Scanning amp Manpower Supply

(b) Data Entry Scanning Manpower Supply amp Database Creation using ICROMROCR Technology

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 32 of 36

ANNEXURE 3 ndash FINANCIAL INFORMATION SUMMARY

Physical submission

Sr No Description Financial Year

2011-2012 2010-2011 2009-2010

1 Turnover

2 Net Profit

3 Net Worth

Signature of Bidder (with official seal)

Signature of Chartered Accountant

Date Date

Name Name

Designation Membership No

Address Address

Telephone Telephone

Fax Fax

E-mail

address

E-mail address

Note Please submit audited balance sheet and Profit amp Loss statement of above years

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 33 of 36

ANNEXURE 4 ndash FIRM EXPERIENCE

Physical submission

(Relevant to the nature of Project)

Assignment Name

Location within Country No of Staff

Management

Technical

Name of Client No of Staff-Months duration of assignment

Contact Person Name

PhoneMobile

E-mail

Client Address

Start Date (MonthYear) Completion Date (MonthYear)

Approx Value of Services

Name of Associated Consultants if any

No of Months of Professional Staff provided by Associated Consultants

Name of Senior Staff (Project DirectorCoordinator Team Leader) involved and functions performed

Narrative Description of Project (including type of project platform etc)

Description of Actual Services Provided by Your consultant

HardwareLicense Software PlatformTechnology Used

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 34 of 36

ANNEXURE 5 ndash QUALIFICATION amp EXPERIENCE OF MANAGEMENT

AND TECHNICAL STAFF

Physical submission

Sr No Name Qualifications Years of Experience

Area of Expertise

PositionDesignation

1

2

3

4

5

6

7

8

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 35 of 36

ANNEXURE 6 ndash CURRICULUM VITAE OF MANAGEMENT amp TECHNICAL

STAFF

Physical submission

(CVs of Key Persons only)

Proposed Position [only one candidate shall be nominated for each position]

Name of Firm [Insert name of firm proposing the staff]

Name of Staff [Insert full name]

Date of Birth Nationality

Education [Indicate collegeuniversity and other specialized education of staff member

giving names of institutions degrees obtained and dates of obtainment]

Membership of Professional Associations

Other Training [Indicate significant training since Education degree obtained]

Countries of Work Experience [List countries where staff has worked in the last five

years]

Languages [For each language indicate proficiency good fair or poor in speaking

reading and writing]

Employment Record [Starting with present position list in reverse order every

employment held by staff member since graduation giving for each employment

Period of employment (From To in mm-yyyy) name of employing organization

positions held brief description of activities

Certification

I the undersigned certify that to the best of my knowledge and belief this CV correctly

describes myself my qualifications and my experience I understand that any willful

misstatement described herein may lead to my disqualification or dismissal if engaged

Date

[Signature of staff member or authorized representative of the staff] DayMonthYear

Full name of authorized representative

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)

Tender document for IT Empanelment Page 36 of 36

ANNEXURE 7 ndash FORMAT FOR PRE-BID CONFERENCE

QUERIESCLARIFICATIONS

Name of the Bidder

Address

Telephone Nos

Fax No

Mobile No

Email ID

Sr No

Section No ndash

Clause No ndash

Paragraph Bullet No -

Corresponding page no in the RFQ Document

Particulars of the query clarification

Remarks of iNDEXTb

1

2

3

4

Authorized Signatory _______________________

Designation _______________________

(If the queriesclarifications are submitted through e-mail the bidder shall send the

queriesclarifications through official e-mail IDs only)