Report for Communication

8/17/2019 Report for Communication

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Objectives of Communication;

Characteristics of Effective BusinessCommunication through

Communication Networks



What is Communication?

Communication is the art of transmitting information, ideas

and attitudes from one person to another.



What are the most common ways we communicate?



Elements of communication



Levels of Communication

Intrapersonal – within ourselves

Interpersonal – involves two (2) people

Organizational – in an organization

Mass or u!lic – an" t"pes of media that we

used to communicate to mass audiences or

pu!lic speeches that we deliver



rinci!les of Communication

Clarity

Conciseness

Objectivity

Consistency

Com!leteness"elevancy

#u$ience %nowle$ge



Barriers to Communication

Can !e define as the aspects or conditions that

interfere with effective e#change of ideas orthoughts.



&y!es

$ h"sical !arriers

$ %emantic and language !arriers

$ %ocio&ps"chological$ Cross&cultural !arriers

$ Organizational !arriers



Barrier &y!es

'arge woring areaClosed office doors%eparate areas for

people of differentstatus

It for!ids team

mem!ers from

effectiveinteraction with

each other





'emantic ( $ifferent meanings of wor$s

or other symbols

%emantic !arrier occurs when the meaning

of a message to the sender differs from

its meaning to the recipient.

unclear message

fault" translation



Similar Sounding Words

his words are nown as *omophones (sound alie !ut

different meaning and spelling)

+#amples

pale-pail

alter-altar

!u"-!"e-!"

Words have multiple pronounciation

his words are nown as *omographs (spelled

the same !ut different meaning)

+#amples

*e must polish the olish furniture

*e could lead if he would get the lead out



Similar Sounding Words

his words sounds alie !ut different

meaning

+#ample Close the window !efore the !ee gets too

close





SOCIO-PSYCHOLOGICALBARRIERS







Cultural conflict in work!lace

Culture

'anguage

1alues

/esture

%ocial relation



ORGANIZATIONAL BARRIERS



Organi*ational barriers+

%tatus relationship

Organizational structure

ules and regulations

uthoritatian attitude of management

'ac of communication polic"

Mechanical !arrier oorl" defined authorit" and responsi!ilit"





atterns of communication

Circle Chain 6

%tar



,ra!evine chains

0efinition

& n informal chat !etween people, seen as a

networ through which the information is

relia!l" spread.

& It transmit information ver" rapidl" in all

direction



&y!es of gra!evine chains

A

B

C

D E

G

H

F

,ossi! chain ( one

person tells man"

D

7

C

B

A

'ingle stran$ - flows

lie a chain

KG

F

A

B

C

D

E H

I

Z

J

robability & information

ma" move from an"!od" to

an"!od"

B

D

C

A

G

I

J

Cluster chain – individuals

communicates with onl" those

individuals he-she trust



)ow .o We Communicate?

here are two (2) !asic forms of communication

1er!al communication

8on&ver!al communication



Communication through

/erbal an$ Non-/erbal 1er!al – uses language i.e. words and

grammar

8on&ver!al – attitudes are anal"zed

!ased on !od" language, posture,

gesture. Communication is done

unconsciousl" and natural".



Listening an$ &hinking in

Communication rocess'istening is a e" component in esta!lishing

effective woring relationships !etween

emplo"ee groups and !etween managementand staff



'tages of effective listening+



Why are we listening?

to o!tain information

to evaluate

listening with empath"

listening for en9o"ment



Critical thinker an$ critical

listener

s listeners we must also evaluate and assess

the information we heard in order to 9udge its

value and utilit" and we do this through critical

thining.

Critical thiner nows how to anal"ze and assess

information.Critical listener nows how to mae connections

!etween messages and issues.



Communication rinci!les

an$ 'trategy



'&"#&E,0C CO112N0C#&0ON

$ refers to polic"&maing and guidance for

consistent information activit" within an

organization and !etween organizations.



'&"#&E,0C L#NN0N,

"OCE''$ 0ecide on the goals

& evaluate e#isting programs and

activities

Identif" the audience (staff, !oard, people who

might use "our service)

Identif" the products to !e delivered

Identif" the staeholders and their needs anda!ilities to contri!ute

Identif" the resources "ou have



3#C&O"' &O '2CCE''32L

'&"#&E,0C L#NN0N,$ +ngagement & %trategic lanning is a process not an event.

e" element in the process is the engagement of all levels of staff

throughout the organization. %taff engagement generates additional input

and helps !uild their commitment to the end plan. It is essential to involveemplo"ees in the planning of strateg" and direction for the organization.

+mplo"ee4s input will

$ rovide insight into issues, challenges, concerns, and opportunities which

ma" not have !een nown or full" understood.

$ +nsure their :!u"&in; to help e#ecute the strategies.

$ he senior management team will not e#ecute the strategies – staff will.

+ngage them and "our strateg" e#ecution success rate will increase

dramaticall".



Cont44

3actor to successful strategic !lanning

Communication & %trategic lanning processes are

successful when a !ottom up and top down communication approach is

taen. It starts off with a communication to all levels of emplo"ees

informing them that a %trategic lanning process will !e undertaen. It

includes how the" will !e involved in this process. his is the !ottom up

communication. +mplo"ees will provide input to the strategic planning

process through feed!ac surve"s, focus groups, meetings, etc.

regarding their ideas for organizational direction, etc.

Innovation & strategies for new product development





Communication 5uote

6&he reason why we have two ears

an$ only one mouth is that we maylisten the more an$ talk the less7

& =eno of Citium &



"eferences+

Seiler, William J. and Melissa L. Beall. (2002).

Communication making connections. Boston: Alln !

Bacon.

"#$ourke %&, James S. (200'). Management

communication: a case analsis aroac, 2nd ed. *e+

Jerse: earson-rentice all.

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Report for Communication