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REPAIRS & MAINTENANCE
12
Freephone 08000 281870
REPAIRS & MAINTENANCE
The following table will help you to identify who is responsible for the repair:
Structure & external Coun
cil
Tena
nt
Leas
ehol
der
Drains, gutters & external pipes 4
Roof, fascia, soffit & chimney stacks 4
External walls & rendering 4
Outside doors, windows, frames & sills 4
Door entry system to flat blocks 4
Replacement or additional door entry keys or fobs 4 4
Pathways & steps 4
Door number & letter plates 4 4
Gates 4
Communal washing lines & posts 4
Dustbins & household rubbish removed 4 4
Garages & outbuildings 4
Boundary fencing repair/replacement 4
Provision of new fencing 4 4
Gaining entry to a property after loss of keys 4 4
Communal entrances, halls, stairways & aerials 4
Lifts & lighting 4
Door entry phones, fire alarms & smoke detectors 4
Freephone 08000 281870 22
REPAIRS & MAINTENANCE
Structure & installations in your home Coun
cil
Tena
nt
Leas
ehol
der
Internal walls, floors, ceilings (repairs, not decorations) 4 4
Internal doors & door handles 4 4
Plaster work to walls & ceilings 4 4
Replacement of vinyl floor tiles 4 4
Repairs to basins, baths, sinks & toilet 4 4
Water heaters & central heating equipment 4 4
Bath panels 4 4
Kitchen units & worktops 4 4
Repairs or replacement of taps, plugs & chains 4 4
Changing fuses, plugs, light bulbs & fluorescent tubes 4 4
Clearing blockages to sinks & baths 4 4
Window cleaning 4 4
Internal decorations 4 4
Upkeep of garden areas (unless communal) 4 4
Broken glazing 4 4
Disconnection & reconnection of cookers & fires 4 4 4
Plumbing in of washing machines 4 4
Environmental treatment for infestation of wasps, vermin, fleas, ants & silverfish 4 4
Repairs due to damage caused by resident, resident’s family or visitors 4 4
3 Freephone 08000 281870
REPAIRS & MAINTENANCE
HOW TO USE THIS GUIDE TO REPORT A REPAIRWe are committed to improving the repairs service for our customers. The next few pages contain diagrams of the most common repairs reported. Please use these as a guide to help you and quote the page heading and item number shown in the box. Our repairs staff will be able to see the diagrams on their computer screen.
Sometimes a surveyor may need to visit your home to make a diagnosis of exactly what is wrong. If your repair is of a very urgent nature a trades person will call as soon as practically possible. For other repairs we will try to offer you an appointment (morning or evening time slots). You will also receive a repairs receipt in the post.
Please don’t forget to ask for identification.
Freephone 08000 281870 444
REPAIRS & MAINTENANCE
1. Loosebath panel
2. Leakagebetween bathand wall
3. Broken or missingplug and chain
6. Dripping tap
7. Leaking tap
8. Loose fitting tap
9. Broken tap
10. Blocked bath
11. Waste broken
12. Waste fitting broken
5. Broken showerswitch
4. Showerunitbroken
BATHS & SHOWERS
5 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Missing door number
2. Sticking doorat top
3. Bell notworking
4. Brokenletterbox
5. Rottenweatherboard
6. Door stickingat bottom
7. Damagedthreshold
8. Looseframe
9. Damagedframe causedby force
10. Brokenhinge
11. Brokenhinge
12. Doorsticking attop/lockside
13. Door sticking on bottom hinge side
DOORS — EXTERNAL
DOORS — INTERNAL
Freephone 08000 281870 66
REPAIRS & MAINTENANCE
1. Up and over doornot working properly
2. Up and overdoor broken
3. Broken ormissinglock
4. Broken locking bar
6. Missing or brokenpadlock and fitting
5. Missing or broken padlock
DOORS — GARAGE
7 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Any lock needs repair
2. Brokenoverheaddoorcloser
3. Adjustment neededto overhead door
4. Broken side doorcloser
5. Broken floor spring 6. New keys neededfor cylinder lock
7. Repairs neededto brokencylinder lock
8. Brokencylinder lock
12. Broken bolt 13. Broken plastic handles
14. Brokenmetalhandles
15. Broken securitychain
10. Broken morticedeadlock
11. Broken morticelock
9. Broken rim lock
DOORS — LOCKS & FITTINGS
Freephone 08000 281870 8
REPAIRS & MAINTENANCE
1. Stickingdoor at top/lock side
3. Brokenlockand handle
2. Brokenlock
4. Double glazedunit in dooris broken
5. Door sticking onbottom/hinge side
6. Draughtexcluderneedsreplacing
7. Spyhole requiredfor PVCu door
DOORS — PVCu
9 Freephone 08000 281870
REPAIRS & MAINTENANCE
5. Blockeddrain
1. Blocked soil stack
2. Leaking soil stack
3. Loose soil stack
4. Blockedsoilpipe
8. Broken or missinggully grate
7. Blocked gully
6. Loosemanholecover
DRAINAGE
Freephone 08000 281870 10
REPAIRS & MAINTENANCE
1. Blockedgutter
2. Brokenplasticbracket
3. Broken metalgutter fitting
13. Broken shoeon plasticdownpipe
12. Broken shoeon metaldownpipe
11. Loosedownpipe
10. Downpipeleaking
9. Blockeddownpipe
8. Brokenplasticstop end
6. Brokenplasticgutter
4. Leakingplasticgutter
5. Leakingmetalgutter
7. Brokenmetalgutter
GUTTERS & DOWNPIPES
11 Freephone 08000 281870
REPAIRS & MAINTENANCE
5. Broken singlelight switch
6. Loose light switch
7. Broken doublelight switch
1. Brokenceilingswitch
2. Brokencord toceilingswitch
3. Brokenlightpendant,lampholderand rose
4. Brokenbatten holder
8. Broken extractor fan
9. Brokensmoke detector
10. Brokenentryphone
ELECTRICS — LIGHTING & MISCELLANEOUS FITTINGS
Freephone 08000 281870 12
REPAIRS & MAINTENANCE
1. Broken Suffolk latch 2. Broken bolt
5. Gate not closing/opening properly
6. Brokengatehinge
7. Brokenpale ongate
8. Broken interwovenfence 1.8m high
9. Broken interwovenfence 1.2 — 1.8m high
10. Loose fence post
11. Loose chainlink fence
12. Metal gate/postneeds repair
4. Broken keepfor latch
3. Brokengate latch
FENCING & GATES
13 Freephone 08000 281870
REPAIRS & MAINTENANCE
2. Brokenrotary dryer
1. Broken line forrotary dryer
3. Brokenclothes post
4. Loose stone on top of wall
5. Step needsrelaying
6. Paving needs relaying
EXTERNALS
Freephone 08000 281870 14
REPAIRS & MAINTENANCE
1. Missing door number
2. Single wall tile needs renewing
3. Two or more wall tiles need renewing
11. Singletile needsreplacing
12. 2 or more tilesneed replacing
13. Rottenfloor
7. Damagedskirting board
6. Looseskirtingboard
4. Plaster on ceilingneeds patching
5. Cracked ceilingplaster
8. Wall plasterneeds patching
10. Brokenvent onwall
9. Crackedwall plaster
FLOOR, WALL & CEILING
15 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Time clockneeds repairing
2. Brokencooker switch
4. Loosesocket
3. Brokensingle socket
5. Loosesocket
6. Brokendouble socket
7. Consumer unit(fuse board)
ELECTRICS — POWER
Freephone 08000 281870 16
REPAIRS & MAINTENANCE
5. Radiator only partly warm:1st May — 31st October
4. Radiator only partly warm:1st Novemnber — 30th April
3. Broken storage heater
1. Service requiredfor gas fire (see GasSafety Advice, page 9)
2. Gas fire not working
7. 1 tile broken onsurround
6. Loose tileon surround
8. 2—10 tilesbroken onsurround
12. Bottomimmersionnot working
11. Immersiontemperaturewrong
10. Topimmersionnot working
9. Missingcylinderjacket
HEATING & HOT WATER
17 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Broken catch
4. Door not openingor closing peoperly
3. Broken hinge
2. Broken door
12. Water leakagebetween worktopand wall
11. Broken plasticdrawer runner 10. Broken plastic
drawer
9. Broken timberdrawer
8. Brokencatch
7. Brokendoor
6. Door notopeningor closingproperly 5. Broken hinge
KITCHEN UNITS
Freephone 08000 281870 18
REPAIRS & MAINTENANCE
Interlocking Plain Slate tile tile
1. Loosechimney pot
3. 1—3 rooftiles loose
4. 4 or moreroof tilesloose
5. 1 plain tilebroken
6. 2 or moreplain tilesbroken
2. Brokenchimney pot
7. 1 interlockingtile broken
8. 2 or moreinterlocking tilesbroken
10. 1—3 loose slates
11. 4 or more loose slates
12. 1 broken slate
13. 2 or more broken slates
14. 1 loose hipor ridge tile
15. 1 broken hipor ridge tile
16. 1 brokenhanging tile
17. 2 or morebrokenhanging tiles
9. Leaking flat roof
ROOFS
19 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Broken basinbracket plug and chain
2. Broken or missingplug and chain
3. Broken chromegrill in basin
14. Broken chromegrill in sink
4. Leaking tap5. Dripping tap
6. Broken basin tap
7. Loose tap
8. Water leaking betweenwall and basin
9. Loose basin
10. Broken basin
11. Broken basin trap
12. Broken basinwaste and trap
13. Blocked basin
15. Leaking tap
16. Loose tap
17. Broken sink tap
18. Dripping tap
19. Leakagebetween sinkand wall
20. Blocked sink
21. Broken sink trap
22. Broken sink waste pipe and trap
SINKS & BASINS
Freephone 08000 281870 20
REPAIRS & MAINTENANCE
1. Broken handrail bracket
4. Loose handrail
3. Broken handrail
2. Loose handrail bracket
6. Rotten tread
5. Loose tread
STAIRS
21 Freephone 08000 281870
REPAIRS & MAINTENANCE
15. Loose pan
14. Blocked pan
13. Broken soil pipeconnection
12. Broken flushpipeto low level cistern
11. Leaking flushpipe
10. Loosecistern
9. Broken handleor chain
8. Loose seat
7. Broken seat
6. Cracked pan
5. Broken flushpipeto high level cistern
4. Broken handle or chain
1. Brokenoverflow pipe
3. Cistern notflushing
2. Overflowingcistern
TOILETS
Freephone 08000 281870 22
REPAIRS & MAINTENANCE
5. Stop tap not turningoff or on
1. Burst water pipe
2. Leaking water pipe
3. No water supply
4. Partial water supply
If the overflow is running from the tank, the fault is most likely
to be the ball valve
6. Overflowing tank
WATER SERVICES
23 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Broken small clear glass
2. Broken small obscure glass
3. Broken small clear wired glass
4. Broken small obscure wired glass
5. Broken medium clear glass
6. Broken medium obscure glass
7. Broken medium clear wired glass
8. Broken medium obscure wired glass
9. Broken largeclear glass
10. Broken largeobscure glass
11. Broken largeclear wired glass
12. Broken largeobscure wired glass
WINDOW — GLAZING
Freephone 08000 281870 24
REPAIRS & MAINTENANCE
1. Small double glazedunit needs replacing
6. Broken hinges onPVCu window
5. Broken handle onPVCu window
4. PVCu window notopening or closingproperly
3. Large doubleglazed unitneeds replacing
2. Medium doubleglazed unitneeds replacing
7. Broken fastener onPCVu pivot window
WINDOW — PVCu
25 Freephone 08000 281870
REPAIRS & MAINTENANCE
1. Side opening window notopening or closing properly
7. Insecure window
6. Damaged sill
5. Broken bottomhandle on timberframe
4. Damaged frame
3. Broken side handleon timber frame
2. Broken hinge ontimber window
WINDOW — PVCu
We hope you found this guide useful.If you have any further queries please contact
08000 281870
Designed in-house by Bournemouth Borough Council’s Printing Services