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Information Management & Technology VicRoads Service Desk

Remote Access User Guide - Partners

November 2016

This document applies to VicRoads Partners. It provides instructions on how to remotely access the VicRoads network. To prepare to connect remotely you need:

An internet connection

Internet Browser – Explorer is preferred

To have registered for Multi Factor Authentication (MFA)

A mobile device (to receive your verification code)

1. Register for Multi-Factor Authentication (once off)

Click on this link to access the VPN Partner site:

https://vpn.vicroads.vic.gov.au/dana-na/auth/url_14/welcome.cgi

If you are accessing the VicRoads network for the first time you will prompted to reset your

password at initial logon.

Click on this link to register and read and accept Terms and Conditions: https://www.vicroads.vic.gov.au/staff-access

You will automatically be directed to the Multi-Factor Authentication registration site

Follow the instructions on Pages 2 - 3 to complete the Multi-Factor Registration

2. Remote Access via VPN (ongoing)

Use this link each time you logon via VPN: https://vpn.vicroads.vic.gov.au/partner

You will be required to pass through multiple levels of authentication including

VicRoads username and password

Verification code – this will be different each time you logon

Follow the instructions on Pages 4 – 6.

3. Updating your MFA Preferences (as required)

Go to https://amfa.vicroads.vic.gov.au/multifactorauth/login.aspx

Follow the instructions on Pages 7 - 9 to update your preferences.

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1. REGISTER FOR MULTI FACTOR AUTHENTICATION (ONCE OFF)

Click on this link to access the VPN Partner site: https://vpn.vicroads.vic.gov.au/dana-na/auth/url_14/welcome.cgi

If you are accessing the VicRoads network for the first time you will prompted to reset your password at initial logon.

Once you have changed your password Click on this link to register and read and accept Terms and Conditions:

https://www.vicroads.vic.gov.au/staff-access

To register you will need

Username – VicRoads LAN ID

Password – VicRoads LAN password

You will be given two methods to receive your notification. Select Text Message

Select Australia

Select Text Message

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In the drop down menu change the country code from United States to Australia

Enter your mobile number. This is the phone you want the verification code sent to

Click on Text Me Now to Authenticate.

You will receive a text with your verification code similar to the below

Enter the Verification code your receive on your mobile into the One-Time Passcode field and select Authenticate

Congratulations! Your Multi-Factor Authentication registration is now complete!

Please follow the rest of the guide to learn how to use Remote Access and Multi-Factor Authentication

Enter the verification code

Select Authenticate

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2. REMOTE ACCESS via VPN (Ongoing)

Go to https://vpn.vicroads.vic.gov.au/partner

You will be prompted to login to the VPN portal using your normal VicRoads login details

Username – normal VicRoads LAN ID

Password – normal VicRoads LAN password

When logging in make sure you have your mobile handy so you can receive your Verification code

You will receive a text with your verification code similar to the below

Enter the Verification code you receive via text in the Response box and select Sign in

The below progress screens will appear while the host checker is loading

Click Always

Use your normal VicRoads LAN login details

Enter the verification code

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The Network Connect pop up box which will appear once the connection is complete. Click Hide to minimize.

The VPN landing page contains quick links to Vnet, the VicRoads website and Real Time Traffic information.

Minimise the window to go to your desktop and start working as per normal

Click Hide to minimise

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3a. CHANGE PHONE

Select this option to change the mobile number your verification code is sent to.

Click on Change Phone.

Type in the mobile number.

Click Save.

3b. ACTIVATE THE MOBILE APP

iPhone - Go to the App store download the “Azure Authenticator” app to your mobile.

Android - Go to Play Store on your mobile and search for “Azure Authenticator”.

iPhone Android

Install/Download the App. Once downloaded the steps are the same to activate the App on both Anroid and iPhone

Click on Ok to accept notification

iPhone Users will be asked to Add an Account

On your phone you will be asked to scan a code. Scan the QR code that appears on the MFA portal page on your computer.

Remember to select Australia s the country code

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Once the code is saved the mobile app activation will be successful.

3c. USE THE MOBILE APP

Ensure Mobile App is listed as the preferred method

You will receive a notification and then be directed to the approval screen in the App

Click on Approve:

NOTE: Ensure Push Notifications are turned ON, by checking your phone settings

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If you no longer want to use your Mobile App. Deactivate it by

Login to MFA portal https://amfa.vicroads.vic.gov.au/multifactorauth/login.aspx

Go to Activate Mobile App

Click on Deactive to remove the required device

More information

For more information on Remote Access or Multi Factor Authentication please contact VicRoads Service Desk on 1800 133 025

Click Deactivate