REGULAR BOARD OF DIRECTORS MEETING Monday, November … Library/goHART/pdfs/board/11-07-2016 BOD... · A Joint Finance and Audit Committee and ... employment for members of the ATU

R E G U L A R B O A R D O F D I R E C T O R S M E E T I N G Monday, November 7, 2016, 9:00 AM

Florida Conference Room HART Administrative Office

1201 East 7th Avenue, Tampa FL 33605

Information not viewable is available upon request - phone: 813-384-6552 or e-mail: [email protected]

AGENDA

TAB CALL TO ORDER AND PLEDGE OF ALLEGIANCE

1. APPROVAL OF MINUTES a. Regular Board of Directors Meeting Minutes ~ September 26, 2016 ...................................... 1-1 PUBLIC INPUT ON AGENDA ITEMS (3 MINUTES PER SPEAKER) RECOGNITION Recognition of Outgoing Board Members Commissioner Kevin Beckner Councilmember Eddie Vance PROCLAMATION Veterans Day Recognition PRESENTATIONS AirPorter Premium Service Concept Justin Begley, Senior Planner, Service Development Overview: Staff will provide an overview of the service design for the premium regional airport connector serving downtown Tampa, TPA, downtown St Petersburg. HART Taxi Voucher Program- FY2016 Report Greg Brackin, Director of Ops Support and ADA Officer Overview: Staff will provide a regular status update on the taxi voucher program that launched in January of 2016.

mailto:[email protected]

Hillsborough Transit Authority Board of Directors Meeting Agenda November 7, 2016 Page 2

TAB REGULAR MEETING continued 2. ACTION ITEMS

A Joint Finance and Audit Committee and Governance, Administration, and Operations Committee met on October 17, 2016 and recommended approval of the following items to the full HART Board of Directors:

a. Resolution #R2016-11-49 ~ Approval of Revisions to HART Board Policies: Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers; and 130 – HART Organization- Duties of Officers Section 130.1 - Chair ............... 2-1

David Smith, General Counsel Overview: These revisions are intended to update policies to reflect current practices and meet operational and

legal requirements. b. Resolution #R2016-11-50 ~ Authorize the Chief Executive Officer to Execute an Agreement

between HART and Tindale Oliver & Associates to Conduct a Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA) for a Total Not-to-Exceed Amount of $475,000 for a 14 Month Period................................................................................................... 2-9

Ruthie Reyes Burckard, Chief Operating Officer Overview: HART developed a scope of services for a Request for Proposal for consultant services to conduct

a major update Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA). The TDP is a requirement of the Florida Department of Transportation (FDOT) and a major update is required every five-years.

c. Resolution #R2016-11-51 ~ Authorization to Ratify the Labor Contract with Amalgamated

Transit Union Local 1593 (ATU) and Authorizing the Chairperson of the Hillsborough Transit Authority (HART) Board of Directors and the Chief Executive Officer to Execute the Contract with ATU Local 1593 for the Period from October 1, 2015 to September 30, 2018 ............. 2-13

Ruthie Reyes Burckard, Chief Operating Officer Overview: HART and ATU Local 1593 follow a collective bargaining agreement which provides the terms and

conditions under which both will operate. The current ATU Local 1593 contract expired on September 30, 2015. A successor labor contract is required to govern the terms and conditions of employment for members of the ATU Local 1593 bargaining unit, beginning October 1, 2015.

The following action item was not considered by a HART Board Committee:

d. Resolution #R2016-11-52 – Authorizing the Chief Executive Officer to Submit Grant Applications and Supporting Documents and Assurances to the Florida Department of Transportation, the Acceptance of a Grant Award from the Florida Department of Transportation for HARTPlus Taxi Voucher Program Operating Funds and Capital Funds to Purchase Software to Enhance Trip Reservation for HARTPlus Services Under the Section 5310 - Enhanced Mobility of Seniors and Individuals with Disabilities Program, and to Conduct a Related Public Hearing ........................................................................................... 2-23

Ruthie Reyes Burckard, Chief Operating Officer

Hillsborough Transit Authority Board of Directors Meeting

Agenda November 7, 2016

Page 3 TAB REGULAR MEETING continued

Overview: HART Board authorization is required to apply for funding under the Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities program. HART is requesting funds to continue the HARTPlus Taxi Voucher Program and to purchase software to enhance trip reservation for HARTPlus services.

CHAIR’S REPORT ................................................................................................................. verbal

3. CHIEF EXECUTIVE OFFICER’S REPORT a. Current Interlocal Practices Between HART and PSTA .......................................................... 3-1

GENERAL COUNSEL’S REPORT ......................................................................................verbal

4. HART BOARD COMMITTEE REPORTS a. Legislative and Strategic Planning Committee Meeting Minutes ~ October 3, 2016 .............. 4-1

b. Joint F&A and GAO Committee Meeting Minutes ~ October 17, 2016 .................................. 4-7

5. REPORTS FROM HART REPRESENTATIVES a. Tampa Historic Streetcar, Inc. .................................................................................................5-1

b. Metropolitan Planning Organization.........................................................................................5-2

6. STATUS REPORTS a. Ridership and Productivity Report............................................................................................ 6-1

PUBLIC INPUT REGARDING GENERAL CONCERNS (3 MINUTES PER SPEAKER)

OLD BUSINESS

NEW BUSINESS

BOARD MEMBERS’ COMMENTS

7. MONTHLY INFORMATION REPORTS a. Key Performance Indicators .....................................................................................................7-1 b. Risk Management .....................................................................................................................7-5 c. Procurement and Contracts Administration ..............................................................................7-6 d. Human Resources .....................................................................................................................7-8 e. Marketing Services ................................................................................................................. 7-10 f. EEO & Community Programs ................................................................................................ 7-14 g. Maintenance Activities ........................................................................................................... 7-15 h. Operations Activities .............................................................................................................. 7-17 i. Information Technology ......................................................................................................... 7-20

ADJOURNMENT

THE HART BOARD PACKET IS AVAILABLE ONLINE AT WWW.GOHART.ORG

http://www.gohart.org/

Hillsborough Transit Authority Regular Board of Directors Meeting

September 26, 2016

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Board Members Present (10) Staff Present Commissioner Kevin Beckner Lisa Barco Wallace Bowers Alvin Burns Mickey Jacob Sylvia Berrien Karen Jaroch Gregory Brackin John Melendez Joan Brown Commissioner Lesley “Les” Miller Christina Buchanan Commissioner Sandra Murman Ruthie Reyes Burckard Councilman Mike Suarez Lucien Campillo Councilmember Eddie Vance Kenyatta Lee Commissioner Stacy White Sandra Morrison Lena Petit Board Members Absent (3) Steve Rosenstock Bryan Crino Marco Sandusky Richard A. McClain Jeff Seward Kathleen Shanahan Cyndy Zambella Others Present David Smith, GrayRobinson Gary Cloyd, 1402 East Chilkoot Ave

Sign-in sheets are attached.

S E C O N D A N D F I N A L P U B L I C H E A R I N G O N T H E F I S C A L Y E A R 2 0 1 7 M I L L A G E R A T E A N D A N N U A L

B U D G E T CALL TO ORDER

Chair Mike Suarez called the Public Hearing to order at 5:30 p.m. PUBLIC HEARING PUBLIC INPUT ON PUBLIC HEARING ITEM (3 MINUTES PER SPEAKER) No one signed up to speak at the public hearing. BOARD ACTION

Resolution #R2016-09-45 ~ Resolution of the Hillsborough Transit Authority of Hillsborough County, Florida, Adopting the Levying of Ad Valorem Taxes; Adopting the Fiscal Year 2017 Millage Rate of .5000; And Providing for an Effective Date


September 26, 2016

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Director Murman moved and Director Vance seconded approval of Resolution #R2016-09-45 ~ Resolution of the Hillsborough Transit Authority of Hillsborough County, Florida, Adopting the Levying of Ad Valorem Taxes; Adopting the Fiscal Year 2017 Millage Rate of .5000; And Providing for an Effective Date. All Board members present voted aye. Director Jaroch was not present at the time of the vote. The motion carried unanimously. Resolution #R2016-09-46 ~ Resolution of the Hillsborough Transit Authority of Hillsborough County, Florida, Adopting the Fiscal Year 2017 Annual Budget; and Providing for an Effective Date Director Murman moved and Director Melendez seconded approval of Resolution #R2016-09-46 ~ Resolution of the Hillsborough Transit Authority of Hillsborough County, Florida, Adopting the Fiscal Year 2017 Annual Budget; and Providing for an Effective Date. All Board members present voted aye. Director Jaroch was not present at the time of the vote. The motion carried unanimously. CLOSE PUBLIC HEARING

The Public Hearing adjourned at 5:39 p.m.

R E G U L A R B O A R D O F D I R E C T O R S M E E T I N G CALL TO ORDER

The meeting was called to order at 5:39 p.m. by Chair Mike Suarez. PLEDGE OF ALLEGIANCE

Pledge of Allegiance followed. APPROVAL OF MINUTES

Director Murman moved and Director Vance seconded approval of the September 12, 2016 Regular Board of Director meeting minutes. All Board members present voted aye. The motion carried unanimously. PUBLIC COMMENT ON AGENDA ITEMS (3 MINUTES PER SPEAKER)

No one signed up to speak on agenda items. PRESENTATIONS

FY 2017 Proposed KPIs This presentation supports Committee Action Item Resolution #R2016-09-37 - Approval of the Proposed Key Performance Indicators (KPIs) for FY2017. Ms. Eagan provided a brief summary of the KPI discussion between HART Executive staff and Board members. She introduced the video that was presented at the State of Transit event.


September 26, 2016

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Director Jaroch arrived at 5:42 p.m. Director Murman thanked staff for meeting with the Board members to ensure that the reasoning behind the KPI measurements is understood by all. Director Melendez also offered his thanks. Chair Suarez observed that some KPI measurements needed to be aligned with the National Transit Database for reporting purposes. ACTION ITEMS

a. Resolution #R2016-09-47 ~ Approval of the Proposed Key Performance Indicators (KPIs) for FY2017

Director Murman moved and Director Jaroch seconded approval of Resolution #R2016-09-37 ~ Approval of the Proposed Key Performance Indicators (KPIs) for FY2017. All Board members present voted aye. The motion passed unanimously. CHAIR’S REPORT Chair Suarez reported that recently he visited Chicago, voted as the number one bicycle city in the United States. He compared his transit experience in that city and said that, in his opinion, HART is better at communicating to transit riders. Chair Suarez stated that he was able to visit a Transit Oriented Development (TOD) project. He noted that TOD projects typically involve public-private partnerships and include parking for the public; however, when he asked a building owner about the specifics of the project, it turned out to be more of a zoning project, but the city of Chicago considered it a TOD project. Chair Suarez stated that this contrast illustrates the great job that the HART Board does at explaining what is being done. Chair Suarez congratulated Ms. Eagan on her award as Tampa Bay Business Woman of the Year in the Economic Development category. He recognized Ms. Eagan’s hard work as HART CEO. Ms. Eagan thanked the Board for their recognition. She reported that she was nominated in 2014 for the Government category, but did not win in that year. Ms. Eagan commented that, although she received the award, the recognition should be for the Agency and the staff that has worked hard on the project. Chair Suarez acknowledged the team responsible for the Farebox project and thanked staff for their hard work. CHIEF EXECUTIVE OFFICER’S REPORT Ms. Eagan reported that staff attended the Northwest County Dog Park opening the previous week as an example of how HART is partnering differently with the community. She noted that the property for the dog park was extra property at the Northwest Transfer Center. Ms. Eagan added that Mr. Seward also met with the Property Assessor’s Office to discuss using some other properties. She reported that she presented on two panels while at the APTA Annual Conference.


September 26, 2016

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Greg Brackin, Director of Operations Support, ADA Officer, discussed the publicity that has been generated by the First mile/Last mile project. He reported that there is a lot of national industry interest and phone calls and it was nice to feel noticed throughout the country. GENERAL COUNSEL’S REPORT

Mr. Smith reported on the discussion on the HART Board Officers policies. He stated that staff determined that it had, in fact, been voted upon by the entire Board, so action had been previously taken, and the action item was to address the language of the policy. Mr. Smith observed that there appears to be a significant omission of a situation when either a municipal elected or a county elected is unavailable or unwilling to serve as an Officer of the Board. He stated the best way to proceed in that regard is to take this policy change again for a Committee review and recommendation to the full Board. Mr. Smith explained that, in a reverse situation, if no non-elected is willing to serve as an Officer, a second elected can fill the office. Mr. Smith indicated that the updated language will say if there are no representatives of this specific category willing and able to serve, any board member may be elected in that person's stead. PUBLIC INPUT

Mr. Gary Cloyd, transit advocate, discussed HART’s efforts at capturing both transit dependent people and choice riders. He suggested that staff continue to collaborate with CUTR and the National Science Foundation. OLD BUSINESS

Director Jacob thanked everyone who rode on the 7:00 a.m. first extended hour streetcar trip. He stated that one of his employees will now be taking the streetcar to work in the morning. NEW BUSINESS

There was no new business. ADJOURNMENT

The meeting adjourned at 6:01 p.m.

P U B L I C H E A R I N G O N T H E F Y 2 0 1 6 P R O P O S E D P R O G R A M O F P R O J E C T S

CALL TO ORDER The Public Hearing was called to order at 6:02 p.m. by Chair Suarez. PUBLIC INPUT ON PUBLIC HEARING ITEM (3 MINUTES PER SPEAKER) No one signed CLOSE PUBLIC HEARING


September 26, 2016

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ACTION ITEM Resolution #R2016-09-48 ~ Authorizing Approval of the Proposed Program of Projects, Holding a Public Hearing to Receive Input on the Proposed Projects, and Applying for and Accepting FY2016 Federal Transportation Funding Director Murman moved and Director White seconded approval of Resolution #R2016-09-48 ~ Authorizing Approval of the Proposed Program of Projects, Holding a Public Hearing to Receive Input on the Proposed Projects, and Applying for and Accepting FY2016 Federal Transportation Funding. All Board members present voted aye. The motion passed unanimously. ADJOURNMENT The meeting adjourned at 6:03 p.m. ATTEST Councilmember Mike Suarez, Chairperson HART Board of Directors Commissioner Sandra Murman, Secretary HART Board of Directors

David L. Smith, Esquire HART Board General Counsel

Proclamation In Observance of Veterans Day on November 11, 2016, Honoring HART Employees who are Veterans, serving in the Military, Reserves, or National Guard

WHEREAS, the freedoms we enjoy as Americans have been purchased

and maintained at a high price throughout our history; and

WHEREAS, honorable service performed in defense of our nation is

the highest form of citizenship; and

WHEREAS, 112 HART employees (14% of HART workforce) are

veterans or current members of the Armed Forces;

NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF

DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:

The Hillsborough Transit Authority observes Veterans Day November

11, 2016, and honors HART employees who are Veterans or are serving in

the Military, Reserves, or National Guard.

PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE

HILLSBOROUGH AREA REGIONAL TRANSIT AUTHORITY ON NOVEMBER

7, 2016.

Mike Suarez, Chairperson

HART Board of Directors

ATTEST:

Sandra Murman, Secretary

HART Board of Directors

David L. Smith, Esquire

HART Board General Counsel

Honoring HART Employees who are Veterans, serving in the Military, Reserves, or National Guard

Anthony Adderley

Michael Alicea

Perry Allen

Armando Amor

Erick Anderson

Joseph Anderson

Philip Arriaga

James Barkdoll

Ronald Beavers

Francis Beggan

Andrew Bell

Anselmo Betancourt

Gregory Brackin

Saul Bruno

Ivery Bryant

Alvin Burns

Adele Burton

Lucien Campillo

Joseph Carter

Troy Champagne

Billy Churchwell

Richard Conley

Willie Cooper

Ronald Crosdale

Pedro Cuevas

Tracy Curtis

Lyndon Dallas

Cory Darby

Anthony De La Vina

Roland Diggs

Robert Dorsey

Michael Driscoll

Walter Duncan

Thomas Dunn

Carlos Duran

David Dutra

James Esinhart

William Gannon

Dennis Giles

David Gonzalez

Paul Goodwin

Nicholas Goulbourne

Robert Greaves

Gilbert Gregg

Tiana Hawkins

Marc Henry

Dennis Hilton

John Hinson

Al Hughes

Gary Jackson

Frank Jenkins

Dexter Jerome

Marvin Jones

Truman Jones Jr

David Kelsey

Rickey Kendall

Edward Kochanek

Bernier Lalime

Guillermo Leguizamon

Larry Lewis

Raymond Lewis

William Leykamm

Gary Macnealy

Marcus Maldonado

Shawn Marr

Bobby Marshall

Carlitos Martinez

Robert Matos

Michael Mccall

Oscar Mcdaniel

William Mcfarland

Arnold Meadows

Marcelino Mendez-Garay

Clarence Mitchell

Carl Moore

James Morris

Earl Nelson

Richard North

Angel Ortiz Rodriguez

Thomas Palmore

Jamela Passmore

Michael Phillips

James Pleasant

Jake Powell

Christopher Pritchett

Schnaider Prophete

Sherman Purnell

Gabriel Quinones

Steven Rickert

Timothy Rinker

Sylvester Samuels

Miguel Sanchez

Daniel Serrano

Jeffrey Seward

Majid Al Shemmeri

Mark Sheppard

Richard Sherman

Reginald Showers

Janet Sidwell

Chester Simon

Jeffrey Skeldon

Deborah Sneed

James Spolarich

Phillip St Pierre

George Stewart

Clinton Stokes

Thomas Vierling

Ronald Watkins

Marion Wells

Antonio White

Tina White

Denitra Wilson

Benjamin Woodbury

Gary Youngblood

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BOARD COMMITTEE TRANSMITTAL TO: MEMBERS OF THE HART BOARD FROM: LENA PETIT, CLERK OF THE BOARD DATE: OCTOBER 17, 2016 RE: Resolution #R2016-11-49 ~ Approval of Revisions to HART Board Policies:

Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers; and 130 – HART Organization- Duties of Officers Section 130.1 - Chair

Joint Finance and Audit and GAO Committee Meeting of October 17, 2016 Committee Members Present: Chair Melendez, Directors Bowers, Jacob, Shanahan,

and Vance Committee Members Absent: Directors Beckner, Crino, Jaroch and Murman Committee Recommendation: The Joint Committee reviewed this action item and voted unanimously to advance it to the full HART Board of Directors at the November 7, 2016 regular Board meeting. Attachments: I. Resolution #R2016-11-49 II. Committee Agenda Report

ATTACHMENT I

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RESOLUTION NO. #R2016-11-49 A RESOLUTION OF THE HILLSBOROUGH TRANSIT AUTHORITY (HART) FOR APPROVAL OF REVISIONS TO HART BOARD POLICIES: SECTIONS 120.02 SECTION 4 (C) - HART ORGANIZATION- GENERAL ORGANIZATION OF HART- COMMITTEES; 120.03 – OFFICERS; AND 130 – HART ORGANIZATION- DUTIES OF OFFICERS SECTION 130.1 - CHAIR

WHEREAS, HART has determined a need to update Board policies to reflect current practices and meet operational and legal requirements; and

WHEREAS, the Governance, Administration and Operations Committee held a meeting on October 17, 2016, reviewed, and advanced the revisions to HART Board Policies to the HART Board of Directors; NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:

Section 1. The revisions to HART Policies Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers, and 130 – HART Organization- Duties of Officers Section 130.1 - Chair are hereby adopted.

Section 2. HART Policy Manual shall be revised accordingly to reflect the revisions. Section 3. The revisions to HART Policy Manual will take effect on November 7,

2016.

Section 4. Proper officers of the Hillsborough Transit Authority are authorized to do all things necessary and required in order to implement the revisions to the policy manual.

Section 5. This resolution shall take effect immediately upon its adoption.

PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON NOVEMBER 7, 2016. Councilmember Mike Suarez, Chairperson ATTEST: HART Board of Directors Commissioner Sandra Murman, Secretary HART Board of Directors



Exhibit A – Section 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; Exhibit B – Section 120.03 – Officers Exhibit C – Section 130 – HART Organization- Duties of Officers Section 130.1 - Chair

ATTACHMENT II Hill Joint Finance & Audit and

Governance, Administration & Operations Committee Meeting October 17, 2016

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COMMITTEE ACTION ITEM Approval of Revisions to HART Board Policies: Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers; and 130 – HART Organization- Duties of Officers Section 130.1 - Chair OVERVIEW These revisions are intended to update policies to reflect current practices and meet operational and legal requirements. RECOMMENDATION That the Joint Finance & Audit and Governance, Administration & Operations Committee review the action item recommending approval of revisions to HART Board Policies: Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers, and 130 – HART Organization- Duties of Officers Section 130.1 - Chair; and advance this item to the full HART Board of Directors at the November 7, 2016 regular Board meeting. FINANCIAL IMPACT None. BACKGROUND Per HART Board Policy 320.01: Procedure for Amendment of Policies, the Board may from time to time amend these Policies or other procedures. The amendment process shall be initiated by an affirmative vote of the Board of Directors. Both the Officers’ Election process and the HART Board Committee structures have been modified to take effect in 2016. Based on the previous recommendations by the Ad Hoc Committee on Rule of Procedures, Committee structures were changed. On January 4, 2016, during the 2016 election of HART Officers and vote on HART Board appointments to other Boards and HART Board Committees the HART Board members voted to change both the elections process and the Committee structures for 2016. Changes include the new policy regarding Board Officers’ composition and eligibility as one elected county representative, one elected municipal representative, and one non-elected representative. Following the election of Regular Board of Directors Officers, appointments to Committees and External Board appointments will be made by the Regular Board of Directors Chair. Officers within the Committees will be elected at the first Committees meetings, with the exception of the Executive Committee. Membership of the Executive Committee is designated for all Committees Chairs and Regular Board of Directors Officers. Staff has worked with HART General Counsel to identify needed revisions and draft revised policy language. The proposed revisions to the HART Board Policies are intended to update current policies to reflect current practices and meet operational and legal requirements.

ATTACHMENT II Hillsborough Transit Authority

Finance and Audit Committee Meeting August 15, 2016

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HART Board Policies to be addressed are as follows:

HART Board Policy Section Proposed Revisions

100 HART Organization

120.02 Subsection 4 (c) - Committees

Additional of subsection (c).

Outlines composition and responsibilities of HART Executive Committee

120.03 - Officers Defines Officers election process, Board Officers’ composition and eligibility as one elected county representative, one elected municipal representative, and one non-elected representative to the extent such representatives are available and willing to serve. If such representatives are not available or willing to serve, any Board Member may be elected to serve as an officer.

130.1 - Chair Defines duties of Chair in Committee membership appointment, specifying that HART Committees leadership will be elected by the committees’ members at their first scheduled meeting.

Clerk of the Board established an amendment development, review and adoption schedule. ADDITIONAL INFORMATION FOR DISCUSSION The HART Board of Directors reviewed the proposed revisions to the HART Board Policies at their regular Board meeting on September 12, 2016. There was some discussion concerning whether the Board had already acted on the policies and therefore it was not “in order” to be heard again. HART General Counsel David Smith said as such, the records should be reviewed before any additional action is taken. Ms. Jaroch, the maker of the motion to alter the policy, agreed to table her motion. Staff’s review of the file found the following: The records indicate that during the May 4, 2015 regular meeting, the Board members voted to approve the Ad Hoc Committee recommendations, one of which was that HART Board Officers positions be assigned to one County elected representative, one elected representative from municipalities, and one non-elected representative. Directors Beckner, Burgin, Melendez, Miller, Murman, Shanahan, and White voted aye. Directors Bowers, Jaroch, and Vance voted nay. The motion carried seven to three. As such this policy was previously approved by the



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Board of Directors. The issue for further action therefore, was the implementation of that action in the written policies themselves. After the discussion during the September 12 Board meeting, Mr. Smith suggests that the issue that is to be addressed further is such situations when there is no County or City elected or a nonelected volunteer during the Election process. The following additional language is proposed for the Board’s consideration at the September 26 regular Board meeting: 120.03 OFFICERS (1) There shall be elected by the Board, from among the members of the Board, a Chair, a Vice Chair, and a Secretary at the first January meeting each year through an open process, with nominations accepted from the floor. General Counsel is to chair the election process as a neutral party. HART Board Officers positions are to be filled by at least one County elected representative, one elected representative from municipalities, and one non-elected representative, to the extent such representatives are available and willing to serve. If such representatives are not available or willing to serve, any Board Member may be elected to serve as an officer. NEXT STEPS Present recommendation by the Joint Finance & Audit and Governance, Administration & Operations Committee to the full HART Board of Directors at the November 7, 2016 regular Board meeting.

Prepared by: Lena Petit, Director of Executive Office and Board Support

Reviewed by: David L. Smith, HART General Counsel

Approved by: Katharine Eagan, AICP, Chief Executive Officer

HILLSBOROUGH TRANSIT AUTHORITY POLICY MANUAL

100: HART ORGANIZATION 120: GENERAL ORGANIZATION OF HART

HART Clerk:

(c) HART Executive committee shall be comprised of HART Board Officers and Chairs

of committees. The Executive committee will be responsible for governance of HART in the absence

of Board meetings. Specifically, the Executive committee provides direction, management, and

decision-making in an emergency capacity on behalf of the Board of Directors to determine matters

that do not warrant convening a special meeting of the Board, or in which the convening of such a

meeting is impractical and which matter should not be postponed until the next scheduled meeting of

the Board. Actions of the Executive committee shall be reported to the full Board of Directors at its

next regular meeting. The Executive committee also shall be responsible for recommending changes

to improve effective policymaking, oversight, communications, and outcomes, by developing

revisions and enhancements to Board policies.

Specific Authority: 120.52(1)(b), 163 568(2)(k) F.S. Law Implemented:120.53(1)(a); 163.567 F.S.

EFFECTIVE DATE FOR REVISION: 03/05/1211/7/2016

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EXHIBIT A

EXHIBIT B


100: HART ORGANIZATION 120: GENERAL ORGANIZATION OF HART

HART Clerk:

120.03 OFFICERS

(1) There shall be elected by the Board, from among the members of the Board, a Chair, a Vice

Chair, and a Secretary at the first January meeting each year through an open process, with

nominations accepted from the floor. General Counsel is to chair the election process as a neutral

party. HART Board Officers positions are to be filled by at least one County elected representative,

one elected representative from municipalities, and one non-elected representative, to the extend such

representatives are available and willing to serve. If such representatives are not available or willing

to serve, any Board Member may be elected to serve as an officer.

(2) All officers shall be elected for a term of one (1) year, or until the officer's successor is duly

qualified, and shall serve at the pleasure of the Board.

(3) A Board member may serve the Board in consecutive terms as an officer in various capacities;

however, no Board member shall serve in the same capacity for more than three (3) consecutive terms

as an officer.

(4) Any officer may resign at any time by giving written notice to the Chair and the CEO of

HART, which shall take effect at the time specified therein or, if no time is specified, upon acceptance

of such resignation by the HART Board.

Specific Authority: Law Implemented:

120.52(1)(b), 163 568(2)(k) F.S. 120.53(1)(a); 163.567 F.S.


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100: 130:

HART ORGANIZATION DUTIES OF OFFICERS

130.1 CHAIR

(1) The duties of the Chair shall include presiding over all meetings of the Board

appointment of all committees, assignment of all general and special tasks authorized by the Board

to the CEO, execution of all documents authorized for execution by the Board, and such other duties

as may be required by the Board or designated by law. All HART committee appointments are to

be made by the HART Board Chair, but committee leadership will be elected by the committees’

members at their first scheduled meeting.

(2) The Chair shall be authorized to appoint, on a temporary basis, any Board member of his

or her choosing to act in the capacity of the Secretary in the absence of the Secretary.

(3) The Chair shall oversee the satisfactory performance of the CEO between Board meetings

to ensure that the CEO implements all Board policies and directives as approved by the Board of

Directors of HART and shall be responsible for recommending and overseeing any review

procedure relating to the CEO' s performance.

(4) The Chair shall appoint each chair of each committee or subcommittee or else request that

a committee or subcommittee elect their own chair.

Specific Authority: Law Implemented:

120.52(1)(b), 163.568(2)(k) F S 163.567(10) F S


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EXHIBIT C

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BOARD COMMITTEE TRANSMITTAL TO: MEMBERS OF THE HART BOARD FROM: LENA PETIT, CLERK OF THE BOARD DATE: OCTOBER 17, 2016 RE: Resolution #R2016-11-50 ~ Authorize the Chief Executive Officer to Execute

an Agreement between HART and Tindale Oliver & Associates to Conduct a Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA) for a Total Not-to-Exceed Amount of $475,000 for a 14 Month Period



ATTACHMENT I

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RESOLUTION NO. #R2016-11-50 AUTHORIZE THE CHIEF EXECUTIVE OFFICER TO EXECUTE A CONTRACT AGREEMENT BETWEEN THE HILLSBOROUGH TRANSIT AUTHORITY (HART) AND TINDALE OLIVER & ASSOCIATES TO CONDUCT A TRANSIT DEVELOPMENT PLAN (TDP) AND COMPREHENSIVE OPERATIONS ANALYSIS (COA) NOT TO EXCEED $475,000 OVER A 14 MONTH PERIOD.

WHEREAS, A major update of the Transit Development Plan is required as a funding prerequisite by the Florida Department of Transportation every five-years and September 1, 2017 is the due date for HART’s Transit Development Plan Update ; and

WHEREAS, A Comprehensive Operations Analysis will provide an evaluation and

recommendations for HART service efficiency; and WHEREAS, “Maximize Financial Condition, “Connect the County and Region”, and

“Embrace Innovative Practices and Systems” are strategic goals of HART; and WHEREAS, HART has identified FTA 5307 funding in fiscal years 2017 and 2018 to conduct a Transit Development Plan major update and Comprehensive Operations Analysis,

NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT:

Section 1. The Chief Executive Officer is authorized to execute a contract agreement between HART and Tindale Oliver & Associates to provide a Transit Development Plan major update and Comprehensive Operations Analysis not to exceed $475,000.

Section 2. Proper officers of the Hillsborough Transit Authority are authorized to do

all things necessary and required in order to implement the terms of the aforementioned agreement.

Section 3. This resolution shall take effect immediately upon its adoption.

PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE

HILLSBOROUGH TRANSIT AUTHORITY ON NOVEMBER 7, 2016. Councilmember Mike Suarez, Chairperson ATTEST: HART Board of Directors Commissioner Sandra Murman, Secretary HART Board of Directors





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COMMITTEE ACTION ITEM Authorize the Chief Executive Officer to Execute an Agreement between HART and Tindale Oliver & Associates to Conduct a Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA) for a Total Not-to-Exceed Amount of $475,000 for a 14 Month Period

OVERVIEW HART developed a scope of services for a Request for Proposal for consultant services to conduct a major update Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA). The TDP is a requirement of the Florida Department of Transportation (FDOT) and a major update is required every five-years.

RECOMMENDATION That the Joint Finance & Audit and Governance, Administration & Operations Committee review the action item authorizing the Chief Executive Officer to Execute an Agreement between HART and Tindale Oliver & Associates to Conduct a Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA) for a Total Not-to-Exceed Amount of $475,000 for a 14 Month Period; and advance this item to the full HART Board of Directors at the November 7, 2016 regular Board meeting

FINANCIAL IMPACT Study duration is estimated to be no longer than 14-months, with TDP due to FDOT by September 1, 2017 and COA due to HART by December 31, 2017. HART has dedicated $475,000 for the project in the FY2017 budget from Section 5307 federal formula funds.

BACKGROUND HART’s major update was due in FY 2016 but FDOT granted a one-year delay to allow completion of the Go Hillsborough process. A COA is normally completed every eight to ten years. HART’s last COA was completed in 2003.

The TDP is a requirement of FDOT in order to receive Block Grant and other FDOT funding. A major update of the TDP is required every five years. Normally, HART’s major TDP update would have been performed in FY2016. However, due to the Go Hillsborough initiative, FDOT granted a one-year delay in the submittal of the major TDP update. The major update requires additional public outreach and ridership modeling via T-BEST (FDOT modeling tool). By rule, the TDP is to be submitted to FDOT by September 1, although HART is usually granted an extension to October 1 in order to coincide with the budget process. The TDP is also required by the Federal Transit Administration to initiate the planning process for potential FTA funded projects.

The COA is a comprehensive assessment of the transit system including potential route changes to improve efficiency and coverage, identification of existing and future transit needs, development of future transit service plans, and estimation of future operating and capital costs. It has been 13 years since the prior COA was performed at HART. The due date on the COA will be December 31, 2017.


Finance and Audit Committee Meeting August 15, 2016

2-12

It is fortunate timing that the major update TDP and COA will occur in the same year. This will allow for better coordination between the plans and to achieve some economies by performing the TDP and COA together. The TDP and COA will be two separate documents.

PROCUREMENT CONSIDERATIONS On August 5, 2016, RFP-20918 was issued in compliance with HART’s procurement policies and included all federally required clauses. The solicitation was advertised in the Tampa Tribune, the Florida Sentinel and LaGaceta and was posted on HART’s website and DemandStar with direct notices sent to 22 vendors that could provide the services. The solicitation was accessed from HART’s website by 33 firms and/or individuals and from DemandStar by 21 firms and/or individuals.

Three proposals were received by the deadline of September 7, 2016, at 1:30 p.m. The proposals were found to be responsive to the solicitation requirements.

The proposals were evaluated by an evaluation committee of members from HART, Hillsborough MPO, Hillsborough County, and Tampa Downtown Partnership. The evaluation criteria, specified below, was used to identify the most qualified firm to perform the services:

• 350 Points - Qualifications of the Firm and/or Team • 500 Points - Work Plan • 150 Points - Relevant Projects Total Technical Points – 1,000

The three firms scored as follows:

TINDALE OLIVER & ASSOCIATES 852 NELSON/NYGAARD, INC. 776

JRB SOLUTIONS, LLC 757

Following discussion and evaluation, the Evaluation Team recommended that HART enter into negotiations with Tindale Oliver & Associates, the number one ranked firm.

Procurement staff is negotiating a price that is determined to be fair and reasonable and is in line with the Independent Cost Estimate. Tindale Oliver & Associates was verified to have an active business license and able to conduct business in the State of Florida. There were no exclusions on SAM.gov for and it was determined that Tindale Oliver & Associates has the capacity to perform the work and are, therefore, eligible for award.

The term of the contract is 14-months from date of award and includes all of HART’s standard contract provisions.

NEXT STEPS Present recommendation by the Joint Finance & Audit and Governance, Administration & Operations Committee to the HART Board of Directors at the November 7, 2016 Board meeting.

Prepared by: Steve Feigenbaum, Director of Service Development Reviewed by: Ruthie Reyes-Burckard, Chief of Operations


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BOARD COMMITTEE TRANSMITTAL TO: MEMBERS OF THE HART BOARD FROM: LENA PETIT, CLERK OF THE BOARD DATE: OCTOBER 17, 2016 RE: Resolution #R2016-11-51 ~ Authorization to Ratify the Labor Contract with

Amalgamated Transit Union Local 1593 (ATU) and Authorizing the Chairperson of the Hillsborough Transit Authority (HART) Board of Directors and the Chief Executive Officer to Execute the Contract with ATU Local 1593 for the Period from October 1, 2015 to September 30, 2018



ATTACHMENT I

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RESOLUTION NO. #R2016-11-51 A RESOLUTION AUTHORIZING TO RATIFY THE LABOR CONTRACT WITH AMALGAMATED TRANSIT UNION LOCAL 1593 (ATU) AND AUTHORIZING THE CHAIRPERSON OF THE HILLSBOROUGH TRANSIT AUTHORITY (HART) BOARD OF DIRECTORS AND THE CHIEF EXECUTIVE OFFICER TO EXECUTE THE CONTRACT WITH ATU LOCAL 1593 FOR THE PERIOD FROM OCTOBER 1, 2015 TO SEPTEMBER 30, 2018 WHEREAS, HART and Amalgamated Transit Union Local 1593 (“ATU) have negotiated and mutually agreed upon a successor labor contract, and WHEREAS, the collective bargaining unit represented by ATU Local 1593 has on September 28, 2016 ratified the contract setting forth the terms and conditions of employment; NOW THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT: Section 1. The Board of Directors ratifies the new labor contract between HART and ATU Local 1593 that will become effective on October 1, 2015. Section 2. The Board of Directors authorizes the Board Chairperson and the Chief Executive Officer of HART to execute the contract. Section 3. The term of the new labor contract is October 1, 2015 through September 30, 2018. Section 4. Proper officers of the Hillsborough Transit Authority are authorized to do all things necessary and required in order to implement the terms of the aforementioned contract agreement. Section 5. This resolution shall take effect immediately upon its adoption. PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON NOVEMBER 7, 2016. Councilmember Mike Suarez, Chairperson ATTEST: HART Board of Directors Commissioner Sandra Murman, Secretary HART Board of Directors



Hillsborough Transit Authority Joint Finance & Audit and


2-15

COMMITTEE ACTION ITEM Authorization to Ratify the Labor Contract with Amalgamated Transit Union Local 1593 (ATU) and Authorizing the Chairperson of the Hillsborough Transit Authority (HART) Board of Directors and the Chief Executive Officer to Execute the Contract with ATU Local 1593 for the Period from October 1, 2015 to September 30, 2018 OVERVIEW

HART and ATU Local 1593 follow a collective bargaining agreement which provides the terms and conditions under which both will operate. The current ATU Local 1593 contract expired on September 30, 2015. A successor labor contract is required to govern the terms and conditions of employment for members of the ATU Local 1593 bargaining unit, beginning October 1, 2015. RECOMMENDATION

That the Joint Finance & Audit and Governance, Administration & Operations Committee review the action item authorization to ratify the labor contract with Amalgamated Transit Union Local 1593 (ATU) and authorize the Chairperson of the Hillsborough Transit Authority (HART) Board of Directors and the Chief Executive Officer to execute the contract with ATU Local 1593 for the period from October 1, 2015 to September 30, 2018; and advance this item to the November 7, 2016 Regular Board of Directors meeting. FINANCIAL IMPACT

The economic wage impact of this three year contract is approximated at $4,137,252. (FY2016=$1,630,215; FY2017=$1,134,647; and FY2018=$1,372,390). There is additional budgetary impact of $1,316,399 of non-wage related items. (See item list below) Total impact to the 3 year budget is an additional $5,453,651. BACKGROUND

The Amalgamated Transit Union Local 1593 (ATU) represents the employees in the Transportation and Maintenance departments. Currently there are 634 employees employed in ATU represented positions. These positions include Bus and Van Operators, Technicians, Customer Service Representatives, Storekeepers and Service Attendants. HART and ATU are parties to a collective bargaining agreement which sets forth the terms and conditions of employment for ATU represented positions. The existing 2012 - 2015 year contract expired on September 30, 2015. In April 2016, the HART bargaining team commenced negotiations with ATU towards a successor collective bargaining agreement. HART staff and the ATU’s contract bargaining committee met multiple times over a six month period. The parties tentatively agreed to a successor contract on September 8, 2016. On September 28, 2016, the ATU bargaining unit voted by a majority to ratify the contract.


Joint Finance & Audit and Governance, Administration & Operations Committee Meeting

October 17, 2016

2-16

SUMMARY OF NEGOTIATED CHANGES FOR TERMS OF CONTRACT

Article Title Changes Economic Impact

3 Duration of Agreement

Established September 30, 2018 as new expiration.

None

5 Accidents/Incidents Created HART internal Accident/ Incident Appeals Committee. Established definition of what is an accident/ incident.

None

8 Disciplinary Action and Discharge

Language clean-up. Streamline the discipline hearing process.

None

10 Employee Responsibilities

Language clean-up None

11 Customer Service/Support Personnel Work Week & Bid

Added Lead Person language to this article. Previously was located in wrong article for this group.

None

13 Grievance Procedure and Arbitration

Added forfeiture language - previously only addressed the Authority having to forfeit.

None

22 Non-Discrimination Language Clean-up None

23 Notification- Personnel Action

Established e-mail accounts for all employees. Will be used for communications only

None



October 17, 2016

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at this point. Established employee mailbox as the official contact point for official business.

24 Out of Class Work Addressed posting of Special Assignments.

None

25 Overtime Policy Amended Part-time employees hours to a maximum of 30 due to Healthcare Act.

None

25A Maintenance Open Work

Reduce amount of open work minimum from 4 hours to 2 hours.

None

26 Part-Time Employees Reduce part-time employees to a maximum of 30 hours per week due to Healthcare Act.

None

28 Payroll Added language to go to all electronic payroll in the future.

None

31 Promotion to Vacancies

Changed promotion or transfer from 120 days to 60 days for employees that have already served a initial probationary period with Authority previously.

None

34 Safety Committees Established Safety None



October 17, 2016

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Committee shall meet monthly.

38 Union Activity and Representatives

Addressed Union leave. Only Executive Board members will be granted Union Leave.

None

40 Bus Passes/Employee Identification

Changed employee bus pass program to mirror non-bargaining HART Policy

None

41 Deferred Compensation Plan

Added the 457 matching to contract. FY2016-0%

FY2017- 2% of base salary

FY2018- 3.5% of base salary.

Consistent with non-bargaining employees.

HART contribution would be $160,000 per year at current contribution levels at 3.5% match.

Est. 3yr cost:

FY16 - $0

FY17 - $95,442

FY18- $160,000

43 Health Plan Changed meet and confer on plan proposals to August of each year. HART to meet with ATU to evaluate group insurance proposals.

Added employee + spouse language.

Added if annual increase is above 10% HART/ATU will meet in an attempt to hold

None



October 17, 2016

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cost at no more than 10% increase per year.

46 Life and Accidental Death and Dismemberment Insurance (AD&D)

Increase to a total of $60,000 for Full Time Employees and $20,000 for Part-Time Employees.

Total increase of $11,069 from current levels.

3yr cost $33,207

50 Vacations Changes made to mirror Non-Bargaining Employee accruals.

Removed language that allows for taking of vacation time without pay when vacation time is not available.

Consistent with non-bargaining employees.

Additional $266,000

3yr total $798,000

Potential of $26,000 savings per year at current usage levels.

51A Wages and Scheduled Increases

Increase in entry level wage for bus, van, and streetcar operators.

Individual Personal Performance- $500.00 check for meeting very strict attendance and performance goals. An effort to reduce overtime cost.

Wages- Compression of wage scale from 8 steps to 6 steps for select classifications. A 3% across the board wage increase for all

Budgeted cost by year:

FY2016 - $1,630,215

FY2017 - $1,134,647

FY2018 – $1,372,390

3yr. cost $4,137,253



October 17, 2016

2-20

years. The final step in each classification is a 3.75% for the final step only.

54 Extra Board Operators/Procedures

Minor Language updates- Increased Extra Board off time between shifts to 10 hours from 8.

None

56 Paratransit /Van Operators

Clarification of open work assignments.

None

57 Scheduled Work Week

Change in Part-time language to 30 hours maximum per week due to Healthcare Act.

None

60 Time Allowances Added 5 minutes to Pre-trip Inspection time.

Established absence occurrence for missing mandatory meetings.

$90,000 per year.

2016 - $0

2017 - $90,000

2018 - $90,000

Total = $180.000

61 Transportation Bid Reduce spread time maximum to 14 hours.

Established policy for assigning of Extra Board or Open Run to New /Initial Probationary employees.

HART will conduct the new mark-up bids. Union will have a monitor available.

None



October 17, 2016

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62 Uniforms / Appearance

Increase operator uniform allowance by $25.00 for term of contract.

$11,700 increase a year over current levels.

3yr total = $35,100

70 Skills Training and Promotional Advancement Program

Incorporated ASE training into our training program. HART can hire new employees and place in classification that they are qualified to be in, rather than the bottom and work upward. Positive step in getting qualified technicians onboard.

None

72 Tool Repair & Replacement Reimbursement

A $25.00 increase in allowance.

$1,550 a year increase over current allowance.

3yr total = $4,650

73 Uniforms Issuance of 1 rain suit and 1 cold weather jacket during the term of this contract.

$10,000 onetime cost.

74 Performance Code and Work Rules

Reduction in Missout Occurrences from 11 to 8. Reduction in Absence Occurrences from 9 to 8

Reduction in overtime due to less missouts and occurrences allowed.



October 17, 2016

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NEXT STEPS

Present the recommendation by the Joint Finance & Audit and Governance, Administration & Operations Committee to the full HART Board of Directors at the November 7, 2016 regular Board meeting. Upon the Board’s approval, execute the successor labor contract for the period October 1, 2015 to September 30, 2018; and implement the provisions of the successor labor contract

Prepared by: Gregory Brackin, Director of Operations Support – ADA Officer

Reviewed by: Ruthie Reyes Burckard, Chief Operating Officer


.

Totals: FY16- $1,930,534

FY17- $1,610,408

FY18 - $1,912,709

Grand Total:

3 yrs. =$5,453,651


November 7, 2016

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BOARD ACTION ITEM Resolution #R2016-11-52 – Authorizing the Chief Executive Officer to Submit Grant Applications and Supporting Documents and Assurances to the Florida Department of Transportation, the Acceptance of a Grant Award from the Florida Department of Transportation for HARTPlus Taxi Voucher Program Operating Funds and Capital Funds to Purchase Software to Enhance Trip Reservation for HARTPlus Services Under the Section 5310 - Enhanced Mobility of Seniors and Individuals with Disabilities Program, and to Conduct a Related Public Hearing OVERVIEW HART Board authorization is required to apply for funding under the Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities program. HART is requesting funds to continue the HARTPlus Taxi Voucher Program and to purchase software to enhance trip reservation for HARTPlus services. RECOMMENDATION That the HART Board of Directors approve the action item authorizing the Chief Executive Officer to submit grant applications and supporting documents and assurances to the Florida Department of Transportation, the acceptance of a grant award from the Florida Department of Transportation for HARTPlus Taxi Voucher Program operating funds and capital funds to purchase software to enhance trip reservation for HARTPlus services under the Section 5310 - Enhanced Mobility of Seniors and Individuals with Disabilities Program, and to conduct a related public hearing. FINANCIAL IMPACT HART is requesting $200,000 to continue to operate the HARTPlus Taxi Voucher Program. If this funding request is approved, funds will become available October 1, 2017. These funds require 50% in matching funds. The HART match will be provided by ad valorem funds. HART is requesting $200,000 to implement a new software to enhance trip reservation for HARTPlus Services. The Florida Department of Transportation (FDOT) will provide 10% ($25,000) and HART is required to provide 10% ($25,000). The HART match will be provided by ad valorem funds. BACKGROUND The 49 U.S.C. 5310 program provides formula funding to improve mobility for seniors and individuals by removing barriers to transportation service and expanding transportation mobility options. This program supports transportation services planned, designed and carried out to meet the special transportation needs of seniors and individuals with disabilities. FDOT is the designated recipient of the Section 5310 funds. The HARTPlus Taxi Voucher Program is currently funded under the FDOT Transportation Voucher Pilot Program. HART implemented the program on January 1, 2016 to provide same day service to customers with disabilities. The program provided 15,694 trips by June 30, 2016 to riders including 6,599 wheelchair transports. The FDOT Joint Participation Agreement will be


November 7, 2016

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completed by November 15, 2016. HART is requesting Section 5310 operating funds to continue the service. HART will extend the functionality available in the current TRAPEZE software by enabling HARTPlus customers to confirm, cancel or book trips online without the need to speak with a customer service representative. HART is analyzing the following improvements for HARTPlus trip reservations.

• 24-hour access to book trips online, through any of the common desktop browsers • Interactive Voice Response technology to enable paratransit passengers to request, confirm

or cancel trips without the need to speak with a customer service representative • Software to allow automated callback reminders. • Automatic Fare Collections to maximize ease of use

HART must submit a grant application to FDOT by December 2, 2016. The application must include a resolution from the HART Board and supporting documents and assurances. A public hearing must be conducted prior to submitting the grant application. NEXT STEPS Conduct a public hearing to receive input, submit the application and the required documentation to FDOT.

Prepared by: Steve Feigenbaum, Director of Service Development

Reviewed by: Ruthie Reyes-Burckard, Chief Operations Officer

Approved by: Katharine Eagan, AICP, Chief Executive Officer Attachment: Resolution #R2016-11-52

ATTACHMENT

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RESOLUTION NO. #R2016-11-52 A RESOLUTION AUTHORIZING THE CHIEF EXECUTIVE OFFICER TO SUBMIT GRANT APPLICATIONS AND SUPPORTING DOCUMENTS AND ASSURANCES TO THE FLORIDA DEPARTMENT OF TRANSPORTATION, THE ACCEPTANCE OF A GRANT AWARD FROM THE FLORIDA DEPARTMENT OF TRANSPORTATION FOR HARTPLUS TAXI VOUCHER PROGRAM OPERATING FUNDS AND CAPITAL FUNDS TO PURCHASE SOFTWARE TO ENHANCE TRIP RESERVATION FOR HARTPLUS SERVICES UNDER THE SECTION 5310 - ENHANCED MOBILITY OF SENIORS AND INDIVIDUALS WITH DISABILITIES PROGRAM; AND TO CONDUCT A RELATED PUBLIC HEARING

WHEREAS, under applicable Federal Transit Administration grant requirements, only an

eligible recipient may serve as the direct recipient of the aforementioned federal funds and enter into a formal grant contract with the Federal Transit Administration for these funds, and

WHEREAS, the Governor of the State of Florida designated the Florida Department of

Transportation the designated recipient for the Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities program funds for Hillsborough, Pinellas and Pasco counties, and

WHEREAS, the Florida Department of Transportation, the designated recipient, and the

Hillsborough Transit Authority desire to enter into a an agreement, and WHEREAS, the Chief Executive Officer is authorized to sign and submit the grant

application and supporting documents and assurances to the Florida Department of Transportation, and accept the grant award from the Department, and

WHEREAS, contracts for financial assistance will impose certain obligations upon the

applicant, including the provision of a local share of the project costs, where applicable, and

WHEREAS, it is required by the U.S. Department of Transportation in accordance with the provisions of Title VI of the Civil Rights Act of 1964, that in connection with the filing of applications for assistance under the Fixing America’s Surface Transportation Act (FAST), the applicant gives an assurance that it will comply with Title VI of the Civil Rights Act of 1964, and the U.S. Department of Transportation requirements hereunder, and

WHEREAS, Hillsborough Area Regional Transit Authority (HART) has the authority to apply for and accept grant awards made by the Florida Department of Transportation as authorized by Chapter 341, Florida Statutes and/ or by the Federal Transit Administration Act of 1964, as amended;

NOW, THEREFORE, BE IT RESOLVED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY THAT: Section 1. The Chief Executive Officer is authorized to execute, with said applications, assurances or any other documents required by the U.S. Department of Transportation effectuating the purposes of Title VI of the Civil Rights Act of 1964.

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Section 2. The Chief Executive Officer of the Hillsborough Transit Authority is authorized to furnish additional assurances, certifications and information as the Florida Department of Transportation may require in connection with the Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities program grant application. Section 3. The Chief Executive Officer is authorized to accept and execute grant contract agreements on behalf of the Hillsborough Transit Authority with the Florida Department of Transportation. Section 4. Proper officers of the Hillsborough Transit Authority are authorized to do all things necessary and required in order to submit the applications for the FY 2017 Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities program grant application.

Section 5. This resolution shall take effect immediately upon its adoption. PASSED AND ADOPTED BY THE BOARD OF DIRECTORS OF THE HILLSBOROUGH TRANSIT AUTHORITY ON NOVEMBER 7, 2016. Councilmember Mike Suarez, Chairperson ATTEST: HART Board of Directors Commissioner Sandra Murman, Secretary HART Board of Directors



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Regional Council of G

overnments

M

ission: To serve as the forum for regional d

ecision-making

Build

consensus

D

evelop short and long range strategic plans

A

cquire, analyze, and alloca

te funding resources for m

easureable results

Provid

e information and

leadership on a broad

range of topics that effect our Region’s q

uality of life:

Transportation

A

fforda

ble Housing

Regional Econom

ic Developm

ent

Land

Use and Red

evelopment

3-2


overnments

G

oals:

To function as the “Region’s” consolidated

MPO

To consolid

ate organizations like the Tampa Bay A

rea Regional Transportation A

uthority (TBARTA

) within the Tam

pa Bay Regional Planning Council (TBRPC

)

To establish an oversight Board

for the Region

To better link and

clarify relationships between this regional entity, Florid

a D

epartment of Transportation (FD

OT), and

mem

ber local governments from

participating C

ounties

To serve as the forum

for regional decision-m

aking

Remed

y fragmented

decision m

aking process

Red

uce inefficient use of funding / red

undancies

3-3

Regional Council

of Governm

ents

Com

posed of Pinellas, Hillsborough, and

Pasco C

ounty

Board

comprised

of: Mayors, C

ounty C

omm

issioners, Councilm

embers,

Business/Private Sector Leaders, A

dvisory

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dvisory C

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of: professional staff from

MPO

’s, G

overnments, Planners, etc.

Board of D

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3-4

Legislative Program Input

Federal

•Establish appropriate fund

ing levels

•Transit investm

ent and reform

•Process im

provements

•A

ccess to resources

State•

Establish appropriate funding

levels

•Transit investm

ent and reform

•Process im

provements

•A

ccess to resources

Local•

Legislative priority coordination

•C

ohesive regional discussions

•Key Environm

ental issues:

•Sew

er capa

city

•Storm

water

•H

ab

itat restora

tion

•Legislation and

/or policies that prom

ote governmental

efficiencies and cost savings

3-5

Transportation

Multim

odal Im

pacts

Roads

Trails / Ped

estrian

Bus

Ferry Service

C

PT / Elevated Transit

Ports

A

viation

Provider C

oordination

PSTA

/ HART

Tam

pa/Hillsborough Expressway

Authority (THEA

)

Tam

pa Bay Regional Planning Council

(TBRPC)

3-6

Affordable Housing

Regional Econom

ic Developm

ent

Land Use & Redevelopm

ent-Urban Planning-D

esign Focus

Transportation-Trails /

Pedestrian

-Ferry Service-PSTA

/ HART

-CPT / Elevated

Transit-Ports / A

viation-THEA

-Road

s

PPC / Planning C

omm

ission / TBARTA

/ TBRPC

Areas of

Focus


overnments

Pasco—Hillsborough—

PinellasRegional M

PO


overnments (M

POs)

Pasco—Hillsborough—

Pinellas

11/1/2016

3-7

PSTA/HA

RT InterlocalAgreem

ent O

pportunity

A

reas of Existing Partnership and C

ollaboration

Maintenance

Purchasing

Hum

an Resources

Technology

Fare Box Recovery System

UBER/Lyft

G

overnment Relations

3-8

Hillsborough Transit Authority Legislative and Strategic Planning Committee Meeting

October 3, 2016

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Committee Members Present (6) Staff Present Wallace Bowers Sylvia Berrien Mickey Jacob Christina Buchanan Karen Jaroch Ruthie Reyes Burckard Rich McClain Lucien Campillo Commissioner Lesley “Les” Miller Katharine Eagan Commissioner Sandra Murman Cesar Hernandez Lena Petit Marco Sandusky Committee Members Absent (1) Jeff Seward Kathleen Shanahan Others Present David Smith, GrayRobinson Gary Cloyd, 1402 East Chilkoot Ave Lisa Barkovic, Holland & Knight Karl Koch, Holland & Knight Justin Day, The Advocacy Group

Sign-in sheets are attached. CALL TO ORDER The meeting was called to order at 10:07 a.m. by Committee Chair Sandra Murman. PLEDGE OF ALLEGIANCE Pledge of Allegiance followed. APPROVAL OF MINUTES Committee member Jacob moved and Committee member Jaroch seconded the approval of the minutes from the February 29, 2016 Legislative and Strategic Planning Committee meeting. All Committee members present voted aye. The motion carried unanimously. PUBLIC COMMENT ON AGENDA ITEMS (3 MINUTES PER SPEAKER) No one signed up to speak on agenda items. DISCUSSION ITEMS Outlook on FY17 State Legislative Environment Justin Day, The Advocacy Group, HART State legislative Consultant Justin Day, The Advocacy Group, HART State legislative support team, discussed the anticipated state legislative environment moving into the next cycle. He reported that there will be at least 40% turnover in legislator membership. Mr. Day observed that this will provide the opportunity to educate the new members on the importance of transit. He reported that this fiscal year, there is a budget surplus of $7.5 million; however, FY2018 will have a deficit of $1.3 billion and FY2019 will be a deficit of $1.5 billion. Mr. Day explained that Workers’ Compensation is the biggest priority in Tallahassee with water issues


October 3, 2016

4-2

and policies also taking high priority. He advised that Enterprise Florida and Visit Florida funding will be a big issue, and Visit Florida funding could affect HART. Mr. Day indicated that statewide policies regulating all Transportation Network Companies such as Uber and Lyft will be discussed. He added that local taxing authority, including referendums that will allow for additional transportation funding, will be a priority of some members. Mr. Day noted that over the last three years, HART has built solid relationships with delegations and leadership. He reported that, locally, there are four races that are still on the fence, and through Mr. Hernandez’s leadership, local delegates are being invited to HART to take tours of the facilities. Committee member Jaroch thanked Mr. Day for the update and asked whether there is a sense on how this year’s budget will look regarding transportation. Mr. Day explained that every year, the transportation budget has increased slightly and he did not foresee a significant change. Committee member Jaroch asked whether there are any updates on funding for the regional farebox project. Mr. Day indicated that the small increase is not favorable for Farebox funding. He clarified that the Senate President, Andy Gardiner, wants to find an additional billion dollars for higher education. Committee member Jaroch asked about any potential legislation that might impact HART. She explained that she has heard rumors about legislation necessitating merging into regional transit entities. Mr. Day responded that there are always rumors and discussions; however, there is nothing concrete. Committee member Jaroch observed that the last action the HART Board has taken on the matter of a merger was in January 2013, and, to her knowledge, the Board’s position has not changed. She noted that the study identified only $300,000 of possible savings as a result of a merger. Committee Chair Murman commented that the HART Board merger statement was not unanimous. Ms. Eagan advised that HART and PSTA will have a Joint HART/PSTA Executive Committee meeting on October 31. She noted that the Chair of the Appropriations Committee wants more regional collaboration. Ms. Eagan stated that she thinks that the Agency is poised to be the lead; however, if HART does not begin the conversation, someone else will. Committee member Jaroch agreed that HART and PSTA need to increase collaboration. She explained that she does not support a regional merge as she feels that patrons will get better representation locally than regionally. Committee Chair Murman indicated that there will be some legislature as she has had that discussion with Senator Latvala, and it will be important how HART responds. She advised that the Board needs to consider every option to do what is best for the organization. Committee member Miller asked whether Ms. Eagan has talked to Senator Latvala.


October 3, 2016

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Ms. Eagan reported that she spoke to him in March and in passing in August. She stated that Senator Latvala appreciates when HART and PSTA work collaboratively. Committee member Miller indicated that Senator Latvala may not be pushing for a merger, but he wants the two agencies to collaborate more. He suggested that Ms. Eagan and/or Board members meet with the Senator in the near future to discuss his views. Committee Chair Murman observed that she had a similar conversation with Senator Latvala. Mr. Day advised that any meetings with the Senator need to be soon as he will be difficult to meet with after November 8. Committee member Jaroch asked what the issue is that he is trying to solve in wanting the two agencies to merge. Committee Chair Murman reported that she has mostly discussed the premium transit plan, and Senator Latvala wants to make sure the Agencies will be working together as a region. Committee member Miller indicated that the Senator wants to ensure that the Agency is able to do the best for the region will take the lead. He added that Senator Latvala is aware of HART’s progressive initiatives and hopes that more collaboration will help those services spread to Pinellas. Committee Chair Murman added that Senator Latvala’s position is justified as there are other large regions which collaboration has been successful and who receive larger amounts of funding. If HART and PSTA merge, that will put the region on equal footing with the other large regions. Committee member Jaroch indicated that she thinks that HART does act regionally and observed that Miami has several agencies, not one regional one. Committee Chair Murman stated that the regional Farebox project might not be a top priority in the upcoming fiscal year. She commented that the region needs to speak with one voice to be able to secure the legislature support in providing funding assistance for the project. Committee member McClain noted that Commissioner Miller’s rendering of Senator Latvala’s views is positive for the region as it will provide the opportunity to offer more support. He recommends that staff remind the Senator of HART’s accomplishments over the last few years. Committee Vice Chair Jacob noted that it is important to demonstrate that there has been regional cooperation since the last time merging was discussed. Committee Chair Murman reiterated that there is an Executive Committee meeting and reminded the Board that any member can attend. She stated that Farebox was not a true regional effort as regional groups and partners (such as MPOs) were not involved. Ms. Eagan noted that it is important to have the conversation about the possibility of merging and how it would be structured. She suggested looking at what has worked in other areas. Ms. Eagan advised that Senator Latvala was open to discussing the best ways to combine functionalities of the agencies while still providing excellent service for the riders.


October 3, 2016

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Overview of FY16 Federal Legislative Initiatives and an Outlook on the FY17 Federal Legislative Environment Lisa Barkovic & Karl Koch, Holland & Knight, HART Federal Legislative Consultants, discussed the FY16 federal legislative priorities including the TIGER Grant, Bus and Bus Facilities grant, Low-No grant programs, and the Advanced Transportation and Congestion Management Grant. They also provided information on the anticipated federal legislative environment moving into FY17 due to changes in federal congress delegations. Ms. Barkovic mentioned that next year, we could see Senator Nelson as Chair of Commerce Committee. Director Jacob inquired whether there are any seats in jeopardy due to the elections and redistricting. Mr. Koch answered that the Hillsborough delegation will most likely consist of Congress members Castor, Ross, and Buchanan. Committee Chair Murman asked whether Congressman Buchanan is the chair of the Committee on Ways and Means. Mr. Koch stated that he is a member, although not the chair. He added that the area will be losing Congressman Rooney, but Congressman Buchanan will also be a big champion with appropriations. Mr. Koch suggested that a delegation from HART comes to Washington, D.C. after the election. Legislative Priorities discussion for FY17 Committee Chair Murman recognized Cesar Hernandez, HART Government Relations Specialist, for his diligent efforts in obtaining funding. Mr. Hernandez gave a brief overview of HART legislative priorities for FY2016. He asked the Committee for their recommendation on prioritizing HART funding requests in FY2017. Ms. Eagan added that the 2016 priorities included the Regional Farebox as the top funding request. She asked whether the Committee members felt that pursuing additional funding is recommended as the project is already under a contract. Committee Chair Murman asked how much is needed for Farebox. Mr. Hernandez answered that the project would need $5.4 to $5.7 million. Ms. Eagan clarified that the additional financial assistance means that the regional Farebox project can be fully implemented more quickly and that the smaller entities will be able to engage in this initiative sooner. Committee member Bowers left at 10:58 a.m. Committee Chair Murman asked why the funding request was not successful last year.


October 3, 2016

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Mr. Hernandez explained that there was not a specific variable that affected the outcome of the application. Committee Chair Murman commented that it is difficult to move projects to the top of the list when there is no regional collaboration. Mr. Day agreed with Mr. Hernandez that it is difficult to determine any specifics why the funding application was not approved. Ms. Eagan discussed requesting additional funding for current and new projects. She stated that First mile/Last mile project received $450,000 from FDOT, its start date is November 6, with two zones. Ms. Eagan reported that CNG rebates were included in the state funding request. She reported that the MetroRapid East-West and the study for the corridor will need $25-30 million in capital although it is reasonable to expect state funding. Ms. Eagan advised that HART can add new projects and suggested the AirPorter, a premium shuttle serving downtown Tampa and downtown St. Petersburg from the two airports. She explained that the proposed AirPorter service would run from 6 a.m. to 10 p.m., every 15 minutes during rush hours and with 30 minutes frequency the rest of the service hours. Ms. Eagan said the vehicles would have reclining seats and luggage racks and Tampa International Airport is very excited about this partnership prospect. Ms. Eagan stated that this is an opportunity to redefine the express market with a different vehicle. Committee Chair Murman stated her support of this great project and its potential to attract riders. Committee Chair Murman noted that this will be very attractive to legislators and provides a chance to make a difference in the region, especially with the tourists. Ms. Eagan suggested that among the FY2017 legislative priorities could be the First Mile/Last Mile and Taxi Cab voucher programs. Committee Chair Murman indicated that there is information that was not available before and suggested that Ms. Eagan and Mr. Hernandez talk to Board members individually on setting HART 2017 legislative priorities. She suggested that HART continue to apply for funding support for the regional Farebox initiative and that the AirPorter could be another legislative ask. Committee Chair Murman indicated that she felt that staff should not pursue more than three projects and inquired whether the MetroRapid East-West will be a part of the premium transit feasibility study. Ms. Eagan explained that it will be factored in as a supporting option. Committee Chair Murman suggested that it be included as a premium transit option when the study is complete. Committee member Jaroch commented that HART federal legislative support team member Jeff Booth previously mentioned that funding for the East-West might be possible as part of the Small Starts program and asked whether this course would be better to ask for a match. Ms. Eagan stated that staff will gather more information.


October 3, 2016

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Committee member Jaroch suggested that HART pursue funding for either the voucher program or the AirPorter and asked for a presentation on these two options at the next Board meeting. She inquired whether there are any restrictions on the federal level for the services a private company can do. Ms. Eagan explained that HART has low incremental costs and is restricted from competing with a private charter service providers. She advised that staff is researching other entities’ experiences to see where HART can provide additional services. Committee member Jaroch inquired what projects and funding other agencies are requesting. Mr. Hernandez answered that he has been reaching out to begin that conversation to start functioning like a region. He added that he thinks that the AirPorter is a fantastic opportunity for a funding request. ADJOURNMENT The meeting adjourned at 11:13 a.m.

Hillsborough Transit Authority Joint Finance and Audit and

Governance, Administration, and Operations Committee Meeting October 17, 2016

4-7

Committee Members Present (5) Staff Present C John Melendez, Chair Justin Begley Wallace Bowers Sylvia Berrien Councilmember Eddie Vance Greg Brackin Mickey Jacob, Vice Chair – F&A Joan Brown Kathleen Shanahan, Vice Chair – GAO Christina Buchanan Ruthie Reyes Burckard Committee Members Absent (3) Al Burns Karen Jaroch Lucien Campillo Commissioner Murman Katharine Eagan Bryan Crino Steve Feigenbaum Kenyatta Lee Sandra Morrison Lena Petit Steve Rosenstock Marco Sandusky Jeff Seward Cynthia Zambella Others Present David Smith, GrayRobinson Ryan Gallivan, TransPro Joel Rey, TindaleOliver

Sign-in sheets are attached. CALL TO ORDER The meeting was called to order at 9:03 a.m. by Committee Chair John Melendez. PLEDGE OF ALLEGIANCE Pledge of Allegiance followed. APPROVAL OF MINUTES Committee member Bowers moved and Committee member Vance seconded the approval of the August 15 Finance and Audit Committee meeting minutes and the August 15, 2016 GAO Committee meeting minutes. All Committee members present voted aye. The motion passed unanimously. Ms. Katharine Eagan, Chief Executive Officer, announced that HART received a certificate of excellence for CAFR.



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Mr. Jeff Seward, Chief Financial Officer, explained that GFOA annually awards certificates of excellence for CAFR or budget, and over the past five years, HART has received this certificate. He commended HART accounting staff for their diligence and recalled that the FY15 CAFR was the first audit in almost a decade where there were no findings. PUBLIC COMMENT ON AGENDA ITEMS (3 MINUTES PER SPEAKER) No one signed up for public comment. PRESENTATION Voice of the Customer Survey Ryan Gallivan, Director of Strategic Analysis with TransPro Consulting, presented the results of Wave 3 of the Voice of the Customer survey. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected]. Committee member Vance asked what time of month Waves 1 and 3 were conducted. Mr. Gallivan reported that Wave 1 was conducted the last week of August and Wave 3 was conducted in the third week of August the following year. Committee member Vance commented that during the summer there are more youth and recreational riders; however, the timeframe cited would have been after the beginning of the school year. He asked how many people were included in the sample. Mr. Gallivan explained that there were at least 500 respondents. Committee member Vance inquired whether the survey will be conducted again in December of 2016. Mr. Gallivan responded affirmatively. Committee member Vance observed that some of the differences between the waves might depend on the type of ridership. Mr. Gallivan stated the differing types of ridership during different seasons is why it is necessary to conduct the survey several years in a row. Committee member Shanahan inquired about the dates of all three Waves. Mr. Gallivan reported that Wave 1 was conducted in August 2015, Wave 2 in December 2015, and Wave 3 in August 2016.




4-9

Committee member Shanahan expressed concern over the question on customers’ satisfaction of getting their problems resolved. She stated she feels that complaint resolution should be an obvious qualifier for customer service. Committee member Jacob inquired whether the survey was conducted on all routes. Mr. Gallivan responded affirmatively. Committee Member Jacob noted that the overwhelming use of buses is to go to work and asked how the different routes were sampled. Mr. Gallivan explained that the sampling was conducted on the routes proportionately based on ridership. Committee member Jacob asked whether it was done throughout different times of the day as well. Mr. Gallivan confirmed and added that it was also done throughout all week days. Committee Chair Melendez recalled slide 15 which addressed cleanliness of buses and shelters and noted there was a drop in customer satisfaction. He inquired whether there were any operational changes that might have had an impact on this category. Ruthie Reyes Burckard, Chief Operating Officer, explained that there has not been a significant change in staff; however, there has been some turnover in maintenance. She added that there is typically more trash during the summer months. Ms. Reyes Burckard stated that the results indicate that staff needs to take a closer look at current processes. AirPorter Premium Service Concept Ms. Eagan explained that a non-stop route serving downtown Tampa and the airport has been discussed with Tampa International Airport (TPA) throughout the years. She reported that HART is currently examining concepts to take to the legislature this year. Committee Chair Melendez noted that this is an idea that is important to him and it is great to see the initiation of that discussion. Justin Begley, Senior Planner, provided an overview of the service design for the premium regional airport connector serving downtown Tampa, TPA, and downtown St Petersburg. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected]. Committee member Jacob observed that the route comes through downtown with stops at or near the hotels. He asked how staff foresees working with hotels on peak times and whether the timing and/or number of vehicles can be adjusted during those times. Mr. Begley explained that although the service will be very structured, peak times will be examined for service needs and can be adapted for conventions and events.




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Committee member Jacob noted the great potential and suggested integrating the service with any convention apps. Committee member Shanahan asked why patrons would opt to take the bus when Uber is available for $8. Mr. Begley responded that the AirPorter is a service concept at this point and staff is evaluating whether there is a need or if Uber and/or taxis already meet that need. He added that, in the future, there will likely be express lanes on the Hillsborough County highways as well as bus shoulders in Pinellas county that bus services will be able to use. Mr. Begley explained that those lanes will provide a time advantage. Committee member Shanahan inquired who will pay for the service. Ms. Eagan indicated that this will be a joint request by HART and TPA to FDOT for already existing funds as opposed to a new appropriation. She added that, with TBX and the premium transit study, staff is confident that one of the first recommendations will be to build stronger bus transit routes between the two counties and downtown areas, and this service will set the tone for that. Committee member Shanahan asked whether there will be any savings from the current Route 30. Mr. Begley explained that Route 30 is a long, slow route because it also serves areas outside of the airport. He stated that any time saved would be examined, but it is too early to say exactly what it would look like. Committee member Shanahan stated that she was recently at the airport where several hundred people were waiting for Uber and Lyft rides. She advised that staff needs to be careful about pricing and flexibility and see how the service evolves in terms of need instead of usage. Committee Chair Melendez stated that he plans to watch the service closely and looks forward to robust discussions in the future. He encouraged staff to continue exploring private sector options to offset the cost. Committee Chair Melendez asked how mutable the route is and if it needs to include downtown St. Petersburg. Mr. Begley reported that the ridership suggests there is less opportunity from St. Petersburg to Tampa, but there may be other ways the market was met. He explained that the ridersharing component was not incorporated into the model as it is too new. Mr. Begley added that companies like Uber and Lyft do not publicly share their trip numbers. Committee Chair Melendez noted that the uncertainty can make everything more complicated. Committee member Shanahan observed the St. Petersburg Airport is not incorporated into the route despite the fact that it has grown by 45% over the last three years.



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Committee Chair Melendez stated there are some larger pieces to be discussed and suggested looking for robust outreach on partnerships. Ms. Eagan stated this is a service that is a nice addition. She explained that the intention is to string together trip generators while balancing speed with quality of service. Ms. Eagan pointed out that the route Tampa to TPA airport to St. Petersburg is long enough to be inconvenient for a rideshare. She added that this will be a contract service as private providers will be faster and more flexible on the turnaround with vehicles. Ms. Eagan noted that this is also a benefit for HART if the service does not work out, as there would be no vehicle purchases. Committee Chair Melendez asked if the service is currently under contract. Ms. Eagan confirmed that the service will go out in an open procurement process. She added that private companies are a big market and this type of service is something the private sector is good at. Committee Chair Melendez asked how staff will look at Title IV issues. Ms. Eagan advised that it will go through the same examination. Committee Chair Melendez remarked that customers will want to know the difference between the AirPorter and Route 30. Committee member Shanahan recommended that staff include the St. Petersburg Airport. HART Taxi Voucher Program- FY2016 Report Greg Brackin, Director of Ops Support and ADA Officer, provided a status update on the taxi voucher program that launched in January of 2016. A full copy of the presentation is available upon request from the Clerk of the Board at [email protected]. Ms. Eagan stated that HART does not have the technology or the infrastructure to support same day service, and the voucher program represents a service that HART is not able to provide to patrons. Committee member Bowers inquired about ADA requirements HART is to meet. Ms. Eagan explained that ADA requirements are: accepting trips one to three days in advance with at least 24 hour notice; provide the service within one hour (before or after) the requested time; arrive within a 30 minute window (before or after); patron cannot bring more than two bags on board of a vehicle; and customers are not allowed to “trip chain” which means a patron must be at any location for at least one hour and book separate trips for each leg, including coming home. Ms. Eagan stated that the taxi cab voucher program has provided access to a different quality of life for patrons as it allows a much greater degree of flexibility.




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Mr. Brackin added that the change from traditional paratransit service to the cab voucher program is strictly a customer choice. Committee member Shanahan inquired about the cost savings. Mr. Brackin reported that in the nine month period there have been 27,813 trips. At the paratransit rate of $36 per hour, the cost would have been $1,001,268; however, the cost to Yellow Cab was $470, 038 which is a savings of $531,230. Committee member Shanahan asked if the savings go back into additional paratransit service. Mr. Brackin stated that the money is returned to the regular operating budget. Committee member Shanahan inquired about the program capacity in terms of the market. Mr. Brackin explained that the program is limited to certified HARTPlus patrons. Committee member Shanahan asked what the percentage of approved paratransit patrons use the taxi voucher program. Mr. Brackin stated that he does not have the information available. Committee member Shanahan remarked that she would like to know the number. Mr. Brackin reported that HART receives a monthly invoice that includes mileage from Yellow Cab. Committee member Shanahan confirmed that Yellow Cab is the only partner at this time. Mr. Brackin responded affirmatively and explained that this contract was awarded through the HART procurement process. Committee member Shanahan asked the term of the contract. Mr. Bracken stated it is for one year with a one year option to renew. Committee member Jacob reported that he had an opportunity to look at the vehicle. He stated that the cars are nice and up to standards. Committee member Shanahan inquired whether the program is still in a pilot mode. She advised that staff should promote the cost savings and the overall reach to the community as there is attention to customer service and customer reach in addition to cost savings. Committee member Shanahan commented that it would be better if there is more than one provider. Mr. Brackin stated that it is a pilot program that was designed to be flexible to allow the opportunity to make changes as needed.



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Committee member Shanahan stated that this program continues the evolution of alternative transportation options and that she would like to promote the success of the program. COMMITTEE ACTION ITEMS a. Approval of Revisions to HART Board Policies: Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers; and 130 – HART Organization- Duties of Officers Section 130.1 – Chair David Smith, General Counsel, explained that the policy was previously adopted by the Board; however, the revisions to the HART Board Policies with the updated language needs Board approval. He explained that the language previously stated that “HART Board Officers positions be assigned to one County elected representative, one elected representative from municipalities, and one non-elected representative”, which is essentially verbatim from the transcript. Mr. Smith reported that additional of “to the extent such representatives are available and willing to serve. If such representatives are not available or willing to serve, any Board Member may be elected to serve as an officer” was added. Committee Chair Melendez remarked that it is a ministerial type of addition. Mr. Smith stated that previously, the issue of what to do if a representative from each category is not available and/or willing to serve was not addressed and the new language solves that problem. Committee member Bowers stated that his previous concerns were based on the lack of flexibility in the language. He agreed that the new language addresses that concern. Committee member Shanahan moved and Committee member Bowers seconded the approval of action item 2a - Approval of Revisions to HART Board Policies: Sections 120.02 Section 4 (c) - HART Organization- General Organization of HART- Committees; 120.03 – Officers; and 130 – HART Organization- Duties of Officers Section 130.1 - Chair; and advancing this item to the November 7, 2016 full Board of Directors meeting. All Finance and Audit and Governance, Administration, and Operations Committee members present voted aye. The motion passed unanimously. b. Authorize the Chief Executive Officer to Execute an Agreement between HART and Tindale Oliver & Associates to Conduct a Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA) for a Total Not-to-Exceed Amount of $475,000 for a 14 Month Period Committee member Shanahan stated that procurement can be sensitive. She suggested that if the Committee trusts the staff making the recommendation, then it is good to go with their recommendation. Committee member Shanahan moved and Committee member Bowers seconded the approval of action item 2b - Authorize the Chief Executive Officer to Execute an Agreement between HART



4-14

and Tindale Oliver & Associates to Conduct a Transit Development Plan (TDP) and Comprehensive Operations Analysis (COA) for a Total Not-to-Exceed Amount of $475,000 for a 14 Month Period; and advancing this item to the November 7, 2016 full Board of Directors meeting. All Finance and Audit and Governance, Administration, and Operations Committee members present voted aye. The motion passed unanimously. Committee member Jacob asked whether there is an opportunity to see the solicitations when they go out and how they are posted. Al Burns, Director of Procurement and Contracts Administration, explained that the solicitations are posted on Dollar Value, newspapers, Webstar, and sent to all vendors in procurement’s database. c. Authorization to Ratify the Labor Contract with Amalgamated Transit Union Local 1593 (ATU) and Authorizing the Chairperson of the Hillsborough Transit Authority (HART) Board of Directors and the Chief Executive Officer to Execute the Contract with ATU Local 1593 for the Period from October 1, 2015 to September 30, 2018 Committee member Vance moved and Committee member Jacob seconded the approval of action item 2c - Authorization to Ratify the Labor Contract with Amalgamated Transit Union Local 1593 (ATU) and Authorizing the Chairperson of the Hillsborough Transit Authority (HART) Board of Directors and the Chief Executive Officer to Execute the Contract with ATU Local 1593 for the Period from October 1, 2015 to September 30, 2018; and advancing this item to the November 7, 2016 full Board of Directors meeting. All Finance and Audit and Governance, Administration, and Operations Committee members present voted aye. The motion passed unanimously. d. Authorizing the Chief Executive Officer to Amend the Adopted Fiscal Year 2017 Operating Budget by $3,651,442 Committee member Shanahan left at 10:11 a.m. Mr. Seward stated that staff recommends that the action item not be considered as staff would like to assess the impact to the budget over the first quarter of FY17 and will come back with one amendment. Committee Chair Melendez indicated that the Committee no longer has quorum and cannot take action. He commented that it is important that the Committee members are able to allot enough time to give due diligence to the agenda items. OLD BUSINESS There was no old business. NEW BUSINESS



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There was no new business. ADJOURNMENT The meeting adjourned at 10:14 a.m.


November 7, 2016

5-1

REPORT FROM HART BOARD REPRESENTATIVE Tampa Historic Streetcar, Inc. ~ October 2016 The Tampa Historic Streetcar, Inc. (THS) Board of Directors held its regular meeting on October 19, 2016. The Board approved the minutes from the August 17, 2016 regular Board meeting. The following is a recap of the key items that were discussed. The Board recognized Councilman Eddie Vance as it was his last THS Board of Directors meeting, and thanked him for his contributions. The Board reviewed the preparations for Streetcar Fest. The Board discussed the Extended Service Pilot ridership and whether there are any opportunities for partnerships with the City of Tampa Parking division and/or discounted fares for commuters. There were no resolutions or action items. If you wish to view the Board packet for the THS Board of Directors Meetings in their entirety, please visit http://www.tecolinestreetcar.org/board/ths_board_packet.pdf

Prepared by: Christina Buchanan, Administrative Assistant II - Executive

Approved by: Michael English, THS Board President

http://www.tecolinestreetcar.org/board/ths_board_packet.pdf


November 7, 2016

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REPORTS FROM HART BOARD REPRESENTATIVES Metropolitan Planning Organization – October 2016 The attachment summarizes activities of the Metropolitan Planning Organization (MPO) during their October 4, 2016 Board of Directors’ meetings. Prepared by: Linda Walker, Planner II

Reviewed by: Steve Feigenbaum, Director of Service Development Attachment: Draft Summary of October 4, 2016 MPO Meeting

ATTACHMENT

DRAFT MPO Board Meeting Summary October 4, 2016

CALL TO ORDER & PLEDGE OF ALLEGIANCE

Chairman, Commissioner Les Miller called the meeting to order at 9:03 a.m. The meeting was convened on the 26th floor of the County Center. The pledge took place and the invocation was given by Commissioner Stacy White.

PUBLIC COMMENT

Ms. Julie Harris spoke in opposition of FDOT and TBX segments 6 and 7, and thanked commissioners who voted no on TBX.

Mr. Andy Harris spoke in opposition of TBX.

Mr. Doug Jesseph spoke in opposition of FDOT and TBX, and made comments regarding lack of access to Tampa International Airport in the “interim” TBX plan and the proposed tolls being unaffordable.

Mr. Chris Vela spoke regarding putting citizens first and removing lines 33 and 34 from the TIP, and spoke in opposition of FDOT and TBX.

Ms. Lena Young Green thanked commissioners for taking another look at the TBX Project and expressed her opposition for FDOT and the project.

COMMITTEE REPORTS, ONLINE COMMENTS

Ms. Gena Torres presented information from the various MPO Committee reports. Ms. Torres informed members of five emails received from the public in opposition of TBX; message from a citizen supporting TIP; and 21 Facebook comments in opposition of TBX and toll lanes on the Howard Frankland Bridge. Rick Fernandez's Facebook post, requested that the Board bring the TIP back for consideration and hold a public hearing.

Meeting Summary October 4, 2016 Page 2

CONSENT AGENDA

A. Approval of Minutes – September 6, 2016 B. Transportation Improvement Program (TIP) Amendment C. Agreements with TBARTA for Regional Public Participation Report & CCC

Administrative Services D. Resiliency Follow-up Assessment: Gandy Blvd. E. Cross-Bay Trail Connections Letter Requested by BPAC

A motion was made to remove item IV. B., Transportation Improvement Program (TIP) Amendment from the Consent Agenda for a separate roll-call vote by Commissioner Sandra Murman. The motion was seconded by Commissioner Kevin Beckner and carried unanimously.

A motion was made by Commissioner Murman to approve the Consent Agenda. The motion was seconded by Councilman Cohen and carried unanimously.

A motion was made by Commissioner White to approve the TIP Amendment. The motion was seconded by Commissioner Murman and carried unanimously with a roll call vote.

AC TION ITE MS

A. Hillsborough – Polk Freight Logistics Zone (FLZ) Strategic Plan

Ms. Lisa Silva, MPO staff, introduced the freight study that has been conducted in coordination with the Polk TPO and is a part of the “Minimizing Traffic for Drivers & Shippers” component of the Long Range Transportation Plan. Ms. Silva turned the presentation over to Franco Saraceno, Renaissance Planning, MPO Consultant who provided information on the development process. The plan is a result of state legislation passed last year enabling county governments to adopt an FLZ Strategic Plan that authorizes state agencies to prioritize freight related transportation investments. There were no questions following the presentation.

Commissioner Murman made a motion to approve the FLZ Strategic Plan and forward it to the Board of County Commissioners for adoption, and in addition to encourage local governments to endorse the designation of the proposed Freight Logistics Zone. The motion was seconded by Councilman Maniscalco and carried unanimously.

B. MPO Regional Coordination Structure Research & Best Practices Study Request

Ms. Beth Alden, MPO Executive Director, requested the Board's support for a Best Practices Study on Regional Transportation Planning. This is a result of the Board's discussion two

MPO Meeting Summary October 4, 2016 Page 3

months ago regarding the Federal Notice of Proposed Rulemaking. FHWA has reopened public comment on the proposed rulemaking. They are asking specifically about the impact of their proposed requirements for unified planning products within urbanized areas. They are also asking about the fiscal implications of moving to unified planning, and criteria for exceptions to that requirement. The comment period closes October 24.

Staff recommended transmitting comments to the FHWA about the rulemaking’s fiscal impact. Board members asked that a draft of the comments be sent to them for review and comment before it is submitted to FHWA.

Both TBARTA and the TMA Leadership Group have supported the concept of an independent study on regional transportation planning best practices. TBARTA with the MPO Directors Committee has begun drafting a scope of work for the study. The TMA Leadership Group asked that it include a collaborative workshop process to involve stakeholders. FDOT may be willing to fund the study if asked by the MPOs.

A motion was made by Commissioner Murman to support staff's recommendation to: 1) Support the concept of a best practices study and request FDOT's financial support; 2) Direct staff to submit comments to the docket regarding the potential fiscal impact of FHWA's proposed rule. The motion was seconded by Commissioner Beckner and carried unanimously.

STATUS REPORTS

A. TBARTA Year in Review

Mr. Ray Chiaramonte, TBARTA Director, presented a report on the status of TBARTA. Following the presentation, a request was made for the slides to be sent to the Board members.

B. MPO Bylaws Amendment

Ms. Michele Ogilvie, MPO Staff, informed the Board of work that the BPAC has been doing with the Health Department. In August, the committee requested that staff ask the MPO Board to amend their bylaws to add a Health Department Representative to the BPAC and to increase membership to twenty-five. In addition, the Livable Roadways Committee has requested an amendment to the bylaws to allow the Tampa Hillsborough Expressway Authority to be on their committee. In November, an official action to amend the bylaws of the BPAC and LRC will be presented.

EXECUTIV E DIRECTOR’S REPORT

Ms. Alden presented the Executive Director’s report and announced the upcoming Vision Zero Coalition Workshop being held October 25, 9 a.m. at the Ragan Park Community Center. In

MPO Meeting Summary October 4, 2016 Page 4

addition, Ms. Alden informed members of the following: as a result of the School Transportation Working Group's hard work on coordinating and collaborating, three new safe-routes-to- schools projects will be funded by the State, at Mort, Gibsonton, and Kenly Elementary Schools; FHWA’s requirements for performance targets will begin at the statewide level a year from now, setting a target for improved safety, and will be followed a year later with statewide targets for maintenance and travel time reliability; Hillsborough MPO has been working closely with FDOT on this, and will roll out targets at the metropolitan level six months after the State.

On November 29, the Lithia Pinecrest Road widening project and options for funding it will be discussed at the next Policy Committee meeting. The next MPO meeting is November 1 and the next TMA Leadership meeting is November 4.

OLD BUSINESS & NEW BUSINESS

Chairman Miller asked for prayer for the people in Haiti. Hurricane Matthew hit the island as a category 4 hurricane. The storm is expected to downgrade to a category 3 storm and impact Florida. The chair suggested that everyone stay tuned and informed.

ADJOURNMENT

There being no further business, the meeting adjourned at 10:06 a.m. This draft MPO meeting summary is pending MPO Board Approval in November.


November 7, 2016

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STATUS REPORT Ridership and Productivity ~ September and EOY 2016 September 2016 Ridership

September bus ridership declined 9.3% compared to September 2015 and all mode ridership is off 5.8% for FY 2016.

Mode September

2015 September

2016 Percentage

Change Total Year FY 20151

Total Year FY 2016

Percentage Change

Local, MetroRapid, & Express Bus2

1,242,853

1,116,064 -10.2% 14,909,878 13,992,476 -6.2%

Weekday

990,916

876,384 -11.6%

11,633,921

10,983,416 -5.6%

MetroRapid

48,429

42,872 -11.5%

577,087

570,124 -1.2% Total

Weekday Local

1,039,345

919,256 -11.6%

12,211,008

11,553,540 -5.4%

Express

22,531

19,887 -11.7%

265,659

248,655 -6.4%

Saturday

100,348

93,742 -6.6%

1,425,596

1,260,946 -11.5%

Sunday

80,629

83,179 3.2%

1,007,615

929,335 -7.8% Streetcar

12,818

17,110 33.5% 288,131 286,685 -0.5% Paratransit3

13,726

12,784 -6.9% 158,090 155,058 -1.9% Taxi Voucher4

NA

4,507 NA NA 27,825 NA Flex5

7,296

7,371 1.0% 93,411 88,784 -5.0% Total All Modes

1,276,693

1,157,836 -9.3% 15,449,510 14,550,828 -5.8%

Highlights

• September 2016 fixed route ridership (local plus express) was down 10.2% compared to September 2015. Year-to-date September 2016 fixed route ridership is down 6.2% compared to September 2015.

1 Fiscal Year runs October 1 through September 30. 2 Local and connector, express, and streetcar ridership are taken from HART Finance Department GFI reports. 3 HART Operations Department Trapeze reports. 4 Taxi invoice 5 HART Operations Trapeze reports


November 7, 2016

5-2

• September 2016 streetcar ridership was up 33.5% compared to September 2015. Year-to-date September 2016 streetcar is down 0.5% compared to September 2015.

• September 2016 HARTPlus ridership is down 6.9% compared to September 2015. Year-to-date September 2016 HARTPlus is down 1.9% compared to September 2015. Year-to-date combined HARTPlus and Taxi Voucher ridership through September is 182,883, an increase of 24,793 or 15.7% above HARTPlus only through September 2015.

• September 2016 flex ridership was up 1.0% compared to September 2015. Year-to-date September 2016 flex is down 5.0% compared to September 2015.

Cost per Passenger Due to the end of the fiscal year and year-end closeouts, final year-end costs/revenues are not available. The September and year-end cost per passenger will be conveyed in next month’s report.

Ridership and Productivity Reports On the following ridership and productivity report (attachment), service is broken into three groups: local routes, express routes, and flex routes. Each group is ranked ‘first to worst’ for the current fiscal year in passengers per revenue hour. Routes in red are routes that fall 60% or below the average for their group. Routes in blue are routes that are 75% or above the average for the group. Paratransit Reports

Paratransit Riders – September

September Disabled Patrons

Personal Care

Attendants Companions Children Total

Passengers

Subscriptions

Wheelchair

Trips

2015 11,808 1,754 150 14 13,726 5,205 3,477 2016 10,897 1,749 121 17 12,784 4,675 2,982

% Change -7.7% -0.3% -19.3% 21.4% -6.9% -10.2% -14.2%

Trip Cancellations – September

Type of Cancellation

September 2015

September 2016

% Change

Advanced Cancellations 1,255 1,503 19.8% Same Day Cancellations 941 1,139 21.0% No Shows 193 218 13.0% Patron/Dispatch Error Cancellations 266 119 -55.3% Other Cancellations 171 298 74.3% Total Trip Cancellations/No Shows 2,826 3,277 18.2% Total Suspensions Per No-Show Policy 2 1 -50.0%


November 7, 2016

6-3

Trip Purpose - September

September Employment Education

Medical/ Hospital/Adult

Day Care Recreation Shopping Church Other

2015 1,889 2,560 5,529 1,217 532 284 1,715

2016 1,883 2,269 5,341 1,021 419 274 1,577

% Change -0.3% -11.4% -3.4% -16.1% -21.2% -3.5% -9.1%

HARTPlus Certifications – September

September Certified Total Certified

2015 91 3,062 2016 94 3,223

± Change 3.3% 5.3%

On-Time Performance – September*

September Month** Year-to-Date**

2015 92.49% 91.33% 2016 96.31% 94.95%

± % Change 4.1% 4.0% *On-Time window reset in August 2016 from 30 – 10 to 30 – 0 **FY 2015 monthly and year-to-date restated for consistency of methodology



Approved by: Katharine Eagan, AICP, Chief Executive Officer Attachment: Ridership and Productivity Report

HAR

T Services Ridership Sum

mary

September EO

Y 2016Attachm

ent M

onthly Ridership C

omparison

Year-to-D

ateSeptem

berSeptem

berE

OY

FY 2015

FY 2016

HA

RT

ServiceFY

2015 FY

2016%

Change

Ridership

Ridership

% C

hangeFixed R

oute Bus

14,909,87813,992,476

-6.2%1,242,853

1,116,064

-10.2%

TECO

Streetcar288,131

286,685-0.5%

12,818

17,110

33.5%A

DA

Paratransit158,090

155,058-1.9%

13,726

12,784

-6.9%Taxi D

emand R

esponse (AD

A Service)*

NA

27,825N

AN

A4,507

N

AH

AR

T Flex93,411

88,784-5.0%

7,2967,371

1.0%

All M

ode Total15,449,510

14,550,828-5.8%

1,276,6931,157,836

-9.3%

Wheelchairs on Fixed R

oute54,743

48,652-11.1%

4,5104,028

-10.7%

Bikes on B

uses244,977

241,457-1.4%

21,00319,046

-9.3%

U-Pass Program

516,093454,429

-11.9%46,268

38,183

-17.5%

FY 2015 vs. FY

2016 M

onthly Ridership C

omparison

Com

plete Fiscal Year

EOY

September

September

Fixed Route D

etailFY

2015 FY

2016FY

2015FY

2016N

umber of W

eekdays251

25421

21N

umber of Saturdays

5754

44

Num

ber of Sundays57

585

5N

o Service or Emergency C

losure Days

00

00

Total Service Days

365

366

3030

% C

hange%

Change

Weekday R

idership11,633,921

10,983,416

-5.6%

990,916

876,384

-11.6%W

eekday MetroR

apid Ridership

577,087

570,124

-1.2%48,429

42,872

-11.5%

Total Weekday Local R

idership12,211,008

11,553,540

-5.4%

1,039,345

919,256

-11.6%W

eekday Express Ridership

265,659

248,655

-6.4%22,531

19,887

-11.7%

Saturday Ridership

1,425,596

1,260,946

-11.5%100,348

93,742

-6.6%

Sunday Ridership

1,007,615

929,335

-7.8%80,629

83,179

3.2%

% C

hange%

Change

Weekday A

verage Ridership

46,350

43,242

-6.7%47,186

41,733

-11.6%

Weekday M

etroRapid R

idership2,299

2,245

-2.4%

2,306

2,042

-11.5%W

eekday Average Express R

idership1,058

979

-7.5%

1,073

947

-11.7%

Com

bined Weekday A

verage Ridership

49,708

46,465

-6.5%50,566

44,721

-11.6%

Saturday Average R

idership25,010

23,351

-6.6%

25,087

23,436

-6.6%Sunday A

verage Ridership

17,677

16,023

-9.4%16,126

16,636

3.2%

Calculations are subject to m

onthly adjustment/restatem

ent*Taxi V

oucher begun January 1, 2016

Ridership, FY

2015 vs FY 2016

Source: HAR

T Ridership R

eports and Trapeze Scheduled Service Revenue H

our Report

Attachment

HART Services Ridership SummarySeptember EOY 2016

Attachment

FY 15 September Weekday Average

FY 16 September Weekday Average % Change

FY 16 September Saturday Average*

FY 16 September

Sunday Average*

Y-T-D Ridership

Y-T-D Bus Vehicle Trips

Y-T-D Riders per Bus Trip

Local Routes*1 Florida Avenue 4,062 3,433 -15.5% 2,113 1,511 1,115,102 33,847 32.92 Nebraska Avenue 2,365 2,246 -5.0% 2,435 1,978 814,987 27,118 30.14 Palma Ceia/MacDIll AFB 598 313 -47.6% 105,842 7,415 14.35 40th Street 1,796 1,511 -15.8% 806 495 464,043 21,396 21.76 56th Street 4,775 4,052 -15.1% 2,548 1,967 1,280,053 33,732 37.97 West Tampa/Citrus Park 1,847 1,614 -12.6% 681 476 471,356 19,687 23.98 Progress Village/Brandon 1,604 1,482 -7.6% 673 570 467,441 20,379 22.99 15th Street 2,783 2,469 -11.3% 925 789 728,202 19,858 36.7

10 Cypress Street 273 266 -2.6% 65,867 7,163 9.212 22nd Street 2,615 2,590 -1.0% 1,700 1,410 845,999 32,012 26.414 Armenia Avenue 570 491 -13.8% 337 146,372 11,686 12.515 Columbus Drive 1,284 1,333 3.8% 545 651 419,469 17,816 23.516 Waters Avenue 982 792 -19.4% 446 245,187 12,365 19.818 30th Street 1,562 1,528 -2.2% 559 555 451,485 18,788 24.019 Port Tampa 1,455 1,331 -8.5% 559 527 411,419 21,720 18.930 Town 'N Country/Airport 2,242 2,031 -9.4% 1,394 1,208 682,013 28,266 24.131 South Hillsborough County 250 227 -9.3% 61,682 6,135 10.132 Dr. Martin Luther King Jr. Boulevard 1,766 1,536 -13.0% 714 807 483,882 21,933 22.133 Fletcher Avenue 923 910 -1.3% 566 334 277,531 22,395 12.434 Hillsborough Avenue 3,026 2,622 -13.4% 2,165 812 870,119 23,778 36.636 Dale Mabry/Himes 2,021 1,679 -16.9% 961 624 540,059 19,958 27.137 Brandon/Netpark 1,474 1,289 -12.5% 502 592 395,694 19,591 20.239 Busch Boulevard 3,090 2,640 -14.5% 1,137 750 836,398 23,464 35.641 Sligh Avenue 532 451 -15.1% 110,968 7,674 14.545 UATC/Rome Avenue/Westshore Plaza 1,839 1,506 -18.1% 785 579 474,236 20,361 23.346 Downtown Tampa/Brandon via Causeway Blvd. 554 543 -2.0% 265 153,475 8,638 17.857 UATC/Temple Terrace/Netp@rk 794 755 -4.9% 623 222,267 10,833 20.596 In-Town Trolley - Purple Line 104 90 -14.0% 26,899 5,614 4.8

400 Nebraska-Fletcher MetroRapid 2,306 2,042 -11.5% 570,124 28,851 19.8Group Total 49,493 43,774 -11.6% 23,436 16,636 13,738,171 552,473 24.9

FLEX Routes570 Brandon Flex 61 55 -9.3% 34 15,967 4,072 3.9571 South County Flex 22 41 84.0% 6,908 7,112 1.0572 Northdale Flex 151 139 -7.7% 66 41,102 9,424 4.4573 Town 'N Country Flex 46 39 -15.5% 10,330 3,556 2.9574 South Tampa Flex 58 58 0.2% 14,477 5,842 2.5

Group Total 338 332 -1.6% 100 88,784 30,006 3.0

Express and Limited Express Routes* 20X Lutz Express 66 60 -9.2% 16,359 1,012 16.2

21LX UATC/Downtown via 56th St. 47 39 -17.3% 11,475 1,011 11.422X Dover/Brandon Express 74 51 -30.7% 12,860 1,012 12.724X Fishhawk/Riverview/MacDill AFB Express 254 217 -14.5% 56,175 3,022 18.6

25LX South Brandon/Mac Dill AFB Express 170 166 -2.1% 44,834 2,770 16.227LX South Brandon Express 95 73 -23.2% 20,086 1,265 15.928X East County Express 42 36 -14.3% 9,417 506 18.6

47LX Southshore Limited Express 81 57 -29.6% 16,738 1,012 16.551X New Tampa Express 55 53 -3.6% 12,160 1,012 12.0

53LX South County/Brandon via 301 Limited Express 74 116 56.8% 24,062 5,553 4.361LX NW County Limited Express** 48 33 -31.3% 9,273 1,012 9.2200X Clearwater Express - R 68 47 -30.9% 15,216 2,530 6.0

Group Total 1,073 948 -11.7% 248,655 21,717 11.4R = Reverse Commute

*Current routes only

Streetcar800 TECO Streetcar 314 411 30.9% 996 1,021 286,685 26,551 10.8

Calculations are subject to monthly adjustment/restatement

Source: HART Ridership Reports and Trapeze Scheduled Service Revenue Hour Report

HAR


mary

September EO

Y 2016Attachm

ent

FY 2015FY 2016

% C

hangeSep-15

Sep-16%

Change

Bus Vehicle Hours

665,451

682,016

2.49%54,828

56,050

2.23%

Bus R

evenue Hours

627,992

642,238

2.27%51,666

52,910

2.41%

Bus Vehicle Miles

8,750,540

9,049,432

3.42%729,050

745,661

2.28%

Bus R

evenue Miles

7,840,241

8,149,648

3.95%652,577

670,011

2.67%

Flex Vehicle H

ours20,853

21,690

4.01%

1,729

1,787

3.35%Flex R

evenue Hours

18,105

18,899

4.39%1,502

1,561

3.93%

Flex Vehicle Miles

301,776

328,679

8.91%25,018

26,533

6.06%

Flex Revenue M

iles238,301

251,085

5.36%

19,766

20,804

5.25%

Paratransit V

ehicle Hours

108,920

113,010

3.76%9,389

9,652

2.80%

Paratransit R

evenue Hours

93,469

96,860

3.63%8,033

8,222

2.35%

Paratransit Vehicle Miles

1,593,096

1,627,037

2.13%139,928

137,866

-1.47%

Paratransit R

evenue Miles

1,387,828

1,420,604

2.36%122,897

119,734

-2.57%

Taxi Program

Hours*

NA

9,465

NA

NA

1,586

NA

Taxi Program

Miles*

NA

117,971

NA

NA

19,831

NA

Streetcar V

ehicle Hours

12,525

12,547

0.17%1,007

1,068

6.06%

Streetcar Revenue H

ours12,463

12,475

0.10%

1,001

1,062

6.09%Streetcar Vehicle M

iles67,041

67,156

0.17%

5,392

5,717

6.03%Streetcar R

evenue Miles

67,018

67,134

0.17%5,390

5,715

6.03%

HAR

T System Vehicle H

ours807,749

838,728

3.84%

66,953

68,557

2.40%H

AR

T System

Revenue H

ours752,029

779,937

3.71%

62,202

65,341

5.05%H

ART System

Vehicle Miles

10,712,453

11,190,275

4.46%899,388

935,608

4.03%

HA

RT S

ystem R

evenue Miles

9,533,388

10,006,442

4.96%800,630

836,095

4.43%

*Vehicle and Revenue hours/m

iles for Taxi Voucher are equal



ent

Hours and M

iles by Mode

HAR


mary

September EO

Y 2016 Attachm

ent R

oute productivity, Passengers per Revenue H

our & M

ile (YT

D)

Monthly

Year-to-D

ateFY

2015FY

2016FY

2015FY

2016

September

EO

YPassengers per

Passengers perPassengers per

Passengers perL

ocal Routes

FY 2015

FY 2016

% C

hangeFY

2015FY

2016%

Change

Revenue H

ourR

evenue Hour

Revenue M

ileR

evenue Mile

2 - Nebraska A

venue68,755

66,791

-2.9%

850,909

814,987

-4.2%32.58

31.133.199

3.00734 - H

illsborough Avenue

74,691

67,785

-9.2%880,576

870,119

-1.2%

31.3030.90

2.5732.539

9 - 15th Street65,664

59,486

-9.4%

750,910

728,202

-3.0%31.36

30.092.861

2.7471 - Florida A

venue100,281

88,110

-12.1%

1,207,853

1,115,102

-7.7%32.18

29.873.077

2.7186 -56th Street

120,331

105,123

-12.6%1,366,019

1,280,053

-6.3%

31.6429.64

2.6062.399

16 - Waters A

venue22,555

18,419

-18.3%

266,760

245,187

-8.1%30.49

27.822.721

2.40312 - 22nd Street

69,034

68,247

-1.1%880,044

845,999

-3.9%

30.6126.83

2.8602.495

39 - Busch B

oulevard75,985

63,741

-16.1%

897,957

836,398

-6.9%27.23

25.322.115

1.89957 - U

AT

C/T

emple T

errace/Netp@

rk18,936

18,354

-3.1%

223,602

222,267

-0.6%24.74

23.771.296

1.2347 - W

est Tam

pa/Citrus Park

44,436

39,005

-12.2%544,086

471,356

-13.4%

27.3523.43

2.4222.049

32 - Dr. M

artin Luther K

ing Jr. Boulevard

43,771

39,143

-10.6%534,458

483,882

-9.5%

25.6622.65

1.9611.762

5 - 40th Street43,878

37,434

-14.7%

547,506

464,043

-15.2%24.01

21.742.182

1.83637 - W

est Brandon/N

etp@rk

36,735

32,033

-12.8%396,100

395,694

-0.1%

21.9320.82

1.5471.454

15 - Colum

bus Drive

33,739

33,418

-1.0%409,171

419,469

2.5%

24.2219.62

1.7031.451

18 - 30th Street38,816

37,090

-4.4%

473,510

451,485

-4.7%20.66

19.341.809

1.71936 - D

ale Mabry H

wy./H

imes A

venue49,119

42,216

-14.1%

603,284

540,059

-10.5%21.17

18.871.902

1.705400 - N

ebraska-Fletcher MetroR

apid48,429

42,872

-11.5%

577,087

570,124

-1.2%18.78

18.361.507

1.46545 - U

AT

C/R

ome A

venue/Westshore Plaza

45,237

37,661

-16.7%538,819

474,236

-12.0%

19.7617.98

1.8441.605

33 - Fletcher Avenue

23,355

23,051

-1.3%288,791

277,531

-3.9%

17.2317.79

1.5611.536

30 - Tow

n 'N C

ountry/Airport

59,231

54,276

-8.4%728,447

682,013

-6.4%

17.8016.56

1.3421.253

8 -Progress Vilage/B

randon39,989

36,661

-8.3%

525,856

467,441

-11.1%18.26

16.091.341

1.18219 - Port T

ampa

35,494

32,824

-7.5%430,141

411,419

-4.4%

16.6415.77

1.4721.395

14 - Arm

enia Avenue

13,314

11,665

-12.4%166,410

146,372

-12.0%

17.3415.13

1.5691.198

41 - Sligh Avenue

11,170

9,481

-15.1%126,310

110,968

-12.1%

16.9814.74

1.2961.107

10 - Cypress Street

5,739

5,588

-2.6%76,373

65,867

-13.8%

19.9913.96

1.7791.511

46 - Dow

ntown T

ampa/B

randon via Causew

ay11,641

12,470

7.1%

139,996

153,475

9.6%13.24

12.410.997

0.9314 - Palm

a Ceia/M

acDill A

FB12,548

6,578

-47.6%

121,358

105,842

-12.8%16.05

11.931.308

1.10396 - D

owntow

n Trolley - Purple L

ine2,194

1,887

-14.0%

26,106

26,899

3.0%9.80

9.881.358

1.36731 - South H

illsborough County

5,255

4,768

-9.3%61,861

61,682

-0.3%

8.468.19

0.3990.383

999 - Public Service145

N

A3,919

5,650

N

AN

AN

AN

A

System T

otal1,220,467

1,096,177-10.2%

14,644,21913,743,821

-6.1%24.1

22.181.991

1.816

Blue = R

outes performing 75%

or higher above the local system average

75% of Local System

A

verage16.64

Red = R


or lower than the local system

average60%

of Local System

Average

13.31

September

Year to D

ateFY

2015FY

2016FY

2015FY

2016FY

2015FY

2016%

Change

FY 2015

FY 2016

% C

hangePass./R

ev Hr.

Pass/Rev H

r.Pass./R

ev Mi.

Pass/Rev M

i.TEC

O Streetcar

12,81817,110

33.5%288,131

286,685-0.5%

23.1222.98

4.34.27



ent

Ridership, FY

2015 vs. FY 2016

Ridership, FY

2015 vs. FY 2016

Source: HAR

T Ridership R


our Report

HAR


mary

September EO

Y 2016Attachm

ent R

oute productivity, Passengers per Revenue H

our & M

ile (YT

D)

Monthly

Year-to-D

ateFY

2015FY

2016FY

2015FY

2016

September

EO

YPassengers per


Passengers perFL

EX

Routes

FY 2015

FY 2016

% C

hangeFY

2015FY

2016%

Change

Revenue H

ourR

evenue Hour

Revenue M

ileR

evenue Mile

Northdale FL

EX

3,369

3,193

-5.2%43,660

41,102

-5.9%

9.569.12

0.8220.757

South Tam

pa FLE

X1,216

1,216

0.0%

16,477

14,477

-12.1%4.99

4.270.440

0.380B

randon FLE

X1,274

1,282

0.6%

16,285

15,967

-2.0%4.80

4.000.385

0.320T

own N

' Country FL

EX

969

828

-14.6%9,942

10,330

3.9%

2.942.97

0.2120.213

South County FL

EX

468

852

82.1%7,047

6,908

-2.0%

2.041.93

0.1200.114

System T

otal7,296

7,3711.0%

93,41188,784

-5.0%5.17

4.690.392

0.354

Blue = R


or higher above the FLE

X system

average75%

of Local System

Average

3.52

Red = R


or lower than the FL

EX

system average

60% of Local System

A

verage2.81



ent

Ridership, FY

2015 vs. FY 2016

Ridership, FY

2015 vs. FY 2016

Source: HAR

T Ridership R


our Report

HAR


mary

September EO

Y 2016Attachm

ent

Route productivity, Passengers per R

evenue Hour &

Mile (Y

TD)

Monthly

Year-to-D

ateFY

2015FY

2016FY

2015FY

2016

September

EO

YPassengers per


Passengers perE

xpress Routes

FY 2015

FY 2016

% C

hangeFY

2015FY

2016%

Change

Revenue H

ourR

evenue Hour

Revenue M

ileR

evenue Mile

20X - L

utz Express

1,388

1,248

-10.1%17,559

16,359

-6.8%

20.7019.18

1.0000.930

21LX

UA

TC

/Dow

ntown via 56th St.**

990

826

-16.6%8,815

11,475

30.2%

11.1412.78

0.7050.750

22X - D

over/Brandon E

xpress1,545

1,069

-30.8%

14,127

12,860

-9.0%15.29

14.320.766

0.69424X

- FishHaw

k/Riverview

/MacD

ill AFB

Express

5,331

4,554

-14.6%64,811

56,175

-13.3%

17.1316.56

0.6290.556

25LX

- South Brandon/M

acDill A

FB L

imited E

xpress3,562

3,477

-2.4%

47,812

44,834

-6.2%13.64

13.490.570

0.54827X

- Fishhawk/South B

randon Express

1,988

1,543

-22.4%20,191

20,086

-0.5%

12.6812.97

0.5240.520

28X - E

ast County E

xpress883

756

-14.4%

10,021

9,417

-6.0%23.67

23.130.750

0.71047L

X - Southshore L

imited E

xpress1,708

1,202

-29.6%

20,066

16,738

-16.6%15.40

12.470.545

0.43951X

- New

Tam

pa Express

1,159

1,106

-4.6%13,382

12,160

-9.1%

11.1110.07

0.4060.348

53LX

- South County/B

randon via 301 Lim

ited Express - R

*1,552

2,436

57.0%

19,599

24,062

22.8%6.37

4.220.337

0.22561L

X - N

W H

illsborough Lim

ited Express

1,005

688

-31.5%11,277

9,273

-17.8%

10.808.47

0.4920.403

200X - C

learwater E

xpress - R*

1,420

982

-30.8%17,999

15,216

-15.5%

9.608.14

0.3700.311

System T

otal22,531

19,887-11.7%

265,659248,655

-6.4%13.04

11.040.546

0.462

Blue = R


or higher above the express system average

75% of Local System

A

verage8.28

Red = R


or lower than the express system

average60%

of Local System

Average

6.62*R

= Reverse C

omm

ute Route

**21LX renam

ed from 6LTD

and moved to express 12/7/14



ent

Ridership, FY

2015 vs. FY 2016

Ridership, FY

2015 vs. FY 2016

Source: H

AR

T Ridership R

eports and Trapeze Scheduled S

ervice Revenue H

our Report

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.002 - Nebraska Avenue

34 - Hillsborough Avenue9 - 15th Street

1 - Florida Avenue6 -56th Street

16 - Waters Avenue12 - 22nd Street

39 - Busch Boulevard57 - UATC/Temple Terrace/Netp@rk

7 - West Tampa/Citrus Park28X - East County Express

32 - Dr. Martin Luther King Jr. Boulevard5 - 40th Street

37 - West Brandon/Netp@rk15 - Columbus Drive

18 - 30th Street20X - Lutz Express

36 - Dale Mabry Hwy./Himes AvenueMetroRapid

45 - UATC/Rome Avenue/Westshore Plaza33 - Fletcher Avenue

30 - Town 'N Country/Airport24X - FishHawk/Riverview/MacDill Express

8 -Progress Vilage/Brandon19 - Port Tampa

14 - Armenia Avenue41 - Sligh Avenue

22X - Dover/Brandon Express10 - Cypress Street

25LX - South Brandon/MacDill AFB Express27LX - Fishhawk/South Brandon Express

21LX UATC/Downtown via 56th St.47LX - Southshore Limited Express

46 - Downtown Tampa/Brandon4 - Palma Ceia/MacDill AFB

51X - New Tampa Express96 - Downtown Trolley - Purple Line

Northdale FLEX61LX - NW Hillsborough Limited Express

31 - South Hillsborough County200X - Clearwater Express

South Tampa FLEX53LX - South County/Brandon Limited…

Brandon FLEXTown N' Country FLEX

South County FLEX

Passengers per Revenue HourPassengers per Revenue Hour per Route

FY 2016 (10/1/2014 -9/30/2016)

LocalFlex

Express


November 7, 2016

7-1

MONTHLY INFORMATION REPORT Organizational Key Performance Indicators (KPIs) ~September and EOY 2016

SUMMARY This memorandum provides a report on the attainment level of the adopted organizational KPIs covering Fiscal Year 2016. DISCUSSION At the September 14, 2015, regular Board meeting, the HART Board adopted Resolution #R2015-09-29, approval of HART Key Performance Indicators (KPIs) for the Hillsborough Transit Authority for FY2016. The established KPIs are directly measurable and the organization’s level of attainment is updated and reported to the Board on a monthly basis (see table below).

ORGANIZATIONAL KEY PERFORMANCE INDICATORS

EVALUATION PERIOD FY2016 (OCTOBER 2015 – SEPTEMBER 2016) (TENTATIVE RESULTS)*

KPI CRITERIA TARGET

FY2016 (12 MONTH)

PERFORMANCE 10/15 – 9/16

Ridership Productivity

Bus Passengers per Revenue Hour

Greater than or equal to 23.8 21.78

Efficiency Gross Cost per Revenue Mile Less than or equal to

$6.95 7.10**

Safety Collisions per 100,000

Revenue Miles Less than or equal to

.55 0.520 Quality of

Service Complaints per 100,000

Passengers Less than or equal to

13.0 10.48 Quality of

Service Mean Distance Between

Vehicle Failures Greater than or equal

to 6,950 7,774 On-Time

Performance 1 Minute Early to 5 Minutes

Late at Scheduled Timepoints Greater than 77% 81.5%

Finance Growth of Fund Balance and

Fiscal Sustainability

Greater than or equal to 0.5% of previous year’s ending fund

balance To be reported at

year’s end *All calculations subject to restatement **Not available due to the end of the fiscal year. To be conveyed in December packet report. Bold Italics = KPI target not met in reporting period


November 7, 2016

7-2

CONCLUSION The effective date for measurement of the proposed KPIs is FY2016, October 1, 2015 through September 30, 2016. Safety, Quality of Service (complaints), Quality of Service (mean distance between failures), and On-Time Performance are the KPI measures being met for Fiscal Year 2016. The KPI for Ridership Productivity has not been met in FY 2016. Due to the end-of-year activities the expenses/revenue for September 2016 is not available. The FY 2016 final for Efficiency KPI will be included in next month’s KPI Report. Charts of the FY 2016 annual KPIs are presented as an Attachment.



Approved by: Katharine Eagan, AICP, Chief Executive Officer Attachment: KPIs Charts

Attachment – Key Performance Indicators – FY 2016

7-3

23.8

21.78

1819202122232425262728

1

Pass

enge

rs p

er R

even

ue H

our

HART KPI: Ridership ProductivityEOY FY 2016 - October 2015 - September 2016

Measure: Passengers Per Revenue HourGreater Than or Equal to 23.8

KPI Year To Date

$6.95 $7.10

$3.00

$4.00

$5.00

$6.00

$7.00

$8.00

$9.00

1

Cos

t per

Rev

enue

Mile

HART KPI: EfficiencyFY 2016 - October 2015 - August 2016

Measure: Cost per Revenue MileLess Than or Equal to $6.95

KPI Year To Date

0.55 0.520

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1

Col

lisio

ns p

er 1

00,0

00 R

even

ue M

iles

HART KPI: SafetyEOY FY 2016 - October 2015 - September 2016Measure: Collisions Per 100,000 Revenue Miles

Less Than or Equal to 0.55

KPl Year-to-Date

Attachment – Key Performance Indicators – FY 2016

7-4

13

10.48

56789

1011121314

1

Com

plai

nts

per 1

00,0

00 P

asse

nger

s

HART KPI: Quality of Service EOY FY 2016 - October 2015 - September 2016Measure: Complaints per 100,000 Passengers

Less Than or Equal to 13

KPI Year to Date

6,950

7,774

5,500

6,000

6,500

7,000

7,500

8,000

1

Mea

n D

ista

nce

(Mile

s) B

etw

een

Failu

res

HART KPI: Quality of Service EOY FY 2016 October 2015 - September 2016

Measure: Mean Distance Between FailuresGreater Than or Equal to 6,950 Miles

KPI Year to Date

77.0%

81.5%

72.0%

73.0%

74.0%

75.0%

76.0%

77.0%

78.0%

79.0%

80.0%

81.0%

1

HART KPI: On-Time PerformanceEOY 2016 October 2015 - September 2016

Measure: On-Time PerformanceGreater Than or Equal to 77%

KPI Year to Date


November 7, 2016

7-5

MONTHLY INFORMATION REPORT Risk Management Activities ~ September 2016 The purpose of this report is to inform the HART Board of Directors of significant developments related to Risk Management for September 2016. Claims and settlements at the $5,000 reporting threshold and above are categorized as significant; claims and settlements below the $5,000 reporting threshold are categorized as insignificant. LIABILITY Bodily Injury and Property Damage

Month of September Claims Opened Claims Closed

Significant 8 0

Insignificant 5 1

Combined Total Expected Costs $172,250.00 $435.00

Current open claims caseload is 259

WORKERS’ COMPENSATION

Month of September Claims Opened Claims Closed

Significant 0 0

Insignificant 6 8

Combined Total Expected Costs $9,000.00 $6,388.56

Current open claims caseload is 62 Prepared by: Rickey Kendall, Director of Risk & Safety

Reviewed by: Kenyatta Lee, Chief Administrative Officer


Hillsborough Transit Authority Monthly Information Report

November 7, 2016 _______________________________________________________________________________

7-6

MONTHLY INFORMATION REPORT Procurement & Contracts Administration Activity Report ~ September 2016

A. Full & Open Acquisitions Description Procurement Method Issued

Procurement Annex Replacement Request for Proposal 09/02/2016

Federal Legislative Services Request for Proposal 09/26/2016

B. Contracts Awarded Awarded to Description Amount

Palmdale Oil Company Diesel and Regular Unleaded Fuel

Line 14 - $0.1050 Line 16 - $0.0900 Mark Up

C. Open Contracts: 144


November 7, 2016 _______________________________________________________________________________

7-7

D. Processed Purchase Orders Under $25,000 = $409,624

E. Unauthorized Procurements There were no unauthorized procurements made in the month of September.

Prepared by: Al Burns, Director of Procurement & Contracts Administration

Reviewed by: Jeffrey C. Seward, Chief Financial Officer



November 7, 2016

7-8

MONTHLY INFORMATION REPORT Human Resources – September 2016

Employment Activity

Type of Activity September 1, 2016 – September 30, 2016

Bargaining Non-Bargaining Total

New Hires 8 3 11

Transfer 0 5 5

Reinstatement 2 0 2

Voluntary Resignations 6 0 6

Retirement 2 0 2

Deceased 0 0 0

Terminations 3 0 3

Promotion 2 1 3 As of September 30, 2016 there were 815 active (non-temporary) employees.

NOTE: The reporting now reflects a full calendar month.

Turnover Report

Division # of Separations* % Per Division Executive 0 0.0%

Business Enterprise & Safety 0 0.0%

Finance 0 0.0%

Operations 11 1.3%

HART Turnover Total 11 1.3%

*Includes: Voluntary Resignations, Retirement, Terminations and Death

Prepared by: Marco Sandusky, Interim Director of Human Resources Reviewed by: Kenyatta Lee, Chief Administrative Officer Approved by: Katharine Eagan, AICP, Chief Executive Officer

Attachment: Employment Activity Chart

ATTACHMENT

7-9

Employment Activity Chart – SEPTEMBER 2016

Type of Activity Total Percentage New Hires 11 34.4% Reinstated 2 6.3% Transfer to New Supv 5 15.6% Reduction in Force 0 0.0% Voluntary Resignations 6 18.8% Retirement 2 6.3% Deceased 0 0.0% Terminations 3 9.4% Promotions 3 9.4%

Grand Total: 32 100%

New Hires34.4%

Reinstated6.3%

Transfer to New Supv15.6%

Voluntary Resignations18.8%

Retirement6.3%

Terminations9.4%

Promotions9.4%

SEPTEMBER 2016 Activity


November 7, 2016

7-10

MONTHLY INFORMATION REPORT Marketing Services Activities ~September 2016 Marketing/Advertising September Digital Campaign: Flamingo Fares ran on ABC/Scripps Network with a native article about Digitizing Public Transportation. The results from the digital campaign and on our goHART.org website page views appear below.

Digital campaign results

• Impressions (000): 938.3 • Clicks: 3,968 • Cost Per Click: $2.02 • Click Through Rate (engagement): 0.42% • Click-through rates measure how successful an ad has been in capturing users' interest. The

higher the click-through rate, the more successful the ad has been in generating interest. o The Flamingo campaign achieved 0.42% o The national CTR is 0.06% o Our entire FY Digital Campaigns throughout the year achieved 0.27%

The Summer Road Trip contest with ABC Action News/Scripps Network in June had a higher click through rate and included giveaways and other advertisers. However, the metric provided above shows that Flamingo Fares campaign was HART’s most successful digital campaign (out of 19) in FY2016.

• Cost Per Click (CPC) o The Flamingo campaign achieved a $2.02 CPC o This was about average, as the total of all digital advertising during FY2016

achieved $2.02 • Creative for this campaign included:

• HART website result for Flamingo Fares. In September, Flamingo fares was the third highest of page views (3,738). Although it was only 2% of total page views, it ranked third.


November 7, 2016

7-11

Internal Employee Communication for Flamingo Fares To raise awareness about the introduction of Flamingo Fares on September 5, an unorthodox teaser campaign consisting of wall clings with just the Flamingo logo and the launch date, were installed on the walls in all HART facilities.

To help educate employees about the e-fares, the Marketing Services department implemented an employee Flamingo Fare Promotion, where eight five-foot flamingo standees, with an explanation of the app and program, were placed in strategic places in all facilities. Employees were encouraged to take a photo with the flamingo standees. The three winning photos are shown below.

1. Michael Rosen, Staff Attorney 2. Brian Williams, Training Specialist 3. JD Esinhart, Operator

MTC Recycling Program

Marketing Services supported the start of a recycling program at MTC on September 29. This included flyers on the bus, annunciator support via Commuter Advertising and social media.


November 7, 2016

7-12

Transit Advertising Revenue Direct Media USA (Transit Advertising): September was the fifth month of the new contract (three years with two one year options). Revenue split was increased from 60% /40%, to 63%/37% HART/Direct Media USA. The monthly guarantee is $52,500. In the fifth month (September), Direct Media USA achieved $54,120 which was $1,619.57 for the month. In total (May - September), Direct Media is $1,384.64 above the guaranteed revenue for these months.

Signal Outdoor (Shelter Advertising): HART received revenue of $10,350 for September, which was the third month of this annual contract year. There are 413 shelters built with a total of 826 panels in inventory; 709 or 85.8% of the panels were sold.

Month July-16 Aug-16 Sep-16 # of Shelter Panels 828 826 826

Panels Sold 776 752 709 % Panels Sold 97% 92.3% 85.8%

Monthly Revenue $10,350 $10,325 $10,325 Revenue to Date $31,000

Commuter Advertising (premier provider of GPS based short form audio and text scroll advertising on transit vehicles): In September, the ninth month of the fourth annual contract term, a total of $2,812.50 in revenue was received. Year to date revenue is $29,597. Annual guaranteed payment to HART is $20,000.

Peer Social Media Snapshot (September)

Organization Facebook Likes

Change (%)

Twitter Followers

Change (%)

YouTube Videos

YouTube Views

Change Views (%)

HART 5744 +6.5% 4082 +1.0% 134 60780 +1.5%

PSTA 9058 +0.2% 2318 +0.7% 143 55702 +3.2%

JTA 2799 +2.3% 2257 +3.7% 164 53539 +1.1%

LYNX 4103 +4.1% 4056 +4.2% 126 90684 +4.6%

TBARTA 1271 +0.0% 4188 +0.5% 10 4054 +0.0%

SCAT 837 +0.4% N/A N/A N/A N/A N/A

*JTA: Jacksonville Transit Authority; LYNX: Central Florida Regional Transportation Authority; PSTA: Pinellas Suncoast Transit Authority; TBARTA: Tampa Bay Area Regional Transit; SCAT: Sarasota County Area Transit.

Monthly goHART.org Metrics Highlights of monthly analytics show people are coming into the website on the maps and schedule pages as well as referred to the website by Indeed.com.

• Total Hits: 216,878. This is approximately a 7.8% decrease vs. last month (August). • Average Time Spent on Website (minutes): 02:15. This is :03 decrease since last month.


November 7, 2016

7-13

• Top referral sites are: Indeed.com; Google Adwords; Mobile Facebook; Agency.Governmentjobs.com; OneBusAway Tampa; TampaAirport.com.

• Top Viewing Device is mobile (79%), which has held steady over the past several months.

Prepared by: Steve Rosenstock, Sr. Manager of Marketing Services

Reviewed by: Lena Petit, Director of Executive Office and Board Support


Total Avg. Time

Date HitsSpent on Website

# of Page Views

% Total Top Sites # Referrals % Total Device Hits % Total

1-Sep 216,878 02:15 mins 1. /Pages/maps-schedules.aspx 55,503 26% 1. Indeed.com 2,047 9% Mobile 96,143 79%2. http://www.gohart.org/ 47,053 22% 2. Google Adwords 1,983 9% Desktop 19,859 16%3. /Pages/services-bus.aspx 1,784 1% 3. Mobile Facebook 915 4% Tablet 5,220 4%4. /Pages/fare_cards.aspx 1,560 1% 4. agency.governmentjobs.com 511 2%5. /Pages/about-hart-employment.aspx 1,370 1% 5. Tampaairport.com 372 2%

0% 6. Tampa.onebusaway.org 325 1%Totals 216,878 02:15 mins 216,878 100% 22,319 100% 121,222 100%

Source: Google Analytics

HARTwww.goHART.org

Individual Pages Referral Sites Viewing Device


November 7, 2016

7-14

MONTHLY INFORMATION REPORT EEO & Community Programs ~ September 2016 Summary of Community Engagement Activities

Summary of HART Diversity Activities Quarterly Snapshot (July 1, 2016 - September 30, 2016)

Objective: To increase cultural competence and promote respect in the workplace to at least 100 employees per year and offer at least one training or activity per quarter for employees.

Date Activity # Participants

7/11/16 Respecting Differences and Preventing Harassment- employees 23



TOTAL= 50

Prepared by: Marco Sandusky, Sr. Manager of EEO and Community Programs


Meetings68%

Outreach29%

Networking3%

September 2016 Activities, by typeSeptember 2016 Snapshot:

• 28 activities

• 1,246 total activity participants (approximate)

• 9 new contacts (for further engagement/collaboration)

• 13 new registered vendors (8 small businesses; 2 DBEs)

• 0 satisfaction surveys received


November 7, 2016

7-15

MONTHLY INFORMATION REPORT Maintenance Activities ~ September 2016

Fleet Maintenance Fixed Route

Total Miles Preventative Maintenance Completed

Demand Work Orders Completed

780,593 219 161

Paratransit



131,069 34 37

Flex Service



26,550 6 7

Streetcar Maintenance Streetcar

Total Miles/Trips Preventative Maintenance Completed


Miles- 6,255.90

Trips- 2,317.00 13 20

Facility Maintenance

• Preventative Maintenance Tasks Completed –59 • Demand Work Orders Completed – 128

Scheduled Projects

• annual Fire Sprinkler inspection at Marion Transit Center • annual Fire Alarm inspection for Marion Transit Center • semi-annual fire suppression inspection for the main server room located at the HART

Operations facility, including the Preventative Maintenance building • The remediation project is underway including the waterproofing of the southern wall to

prevent water intrusion at the HART Operations facility. The project is scheduled to be completed in late October.


November 7, 2016

7-16

Completed Projects

• Tampa Armature Works completed the quarterly emergency backup generator inspections at the HART Operations facility, including the Preventative Maintenance building.

• Piper Fire Systems completed the semi-annual inspection for the Sapphire and Pre-action fire systems at the HART Administrative and Streetcar facility.

Passenger Amenities

• Preventative Maintenance Tasks Completed – 33 • Demand Work Orders Completed – 59

Scheduled Projects

• Re-striping of the Temple Terrace Park-and-Ride parking lot and replace 50 concrete curb stops.

• Removal of three shelters: HCC Brandon Campus, Hillsborough & Lincoln, and Sligh & 10th Street.

Completed Projects

• Bus shelter solar light program: No light system issues reported. • Bus stop maintenance: Four bus stops were removed for Routes 37 and 32 and 14 bus stops

were repaired due to downed or damaged stops. Two bus stops adjusted and 13 loose or missing ID tags repaired.

• Shelter maintenance: Removed one shelter for Route 46 due to vehicle damage accident. Replaced three broken glass panels for Route 9, 6 and 19. Repaired shelter, serial number 4235. Replaced 14 perforated panels for the MetroRapid Route 400.

• Preventative maintenance shelter washing: 16 shelters and 17 MetroRapid shelters were pressure washed and cleaned.

• Benches/Trash Receptacles: Removed one patron bench at Martin Luther King & 50th Street and one patron bench at Fiesta Plaza shelter. Installed two new trash receptacles per patron request. Repaired six trash receptacles and replaced two trash receptacles.

• Installation of 21 new recycle bins at the Marion Transit Center for the new Recycle Program.

Prepared by: James Fetzer, Director of Maintenance Richard Bauman, Sr. Manager of Streetcar Operations




November 7, 2016

7-17

MONTHLY INFORMATION REPORT Operations Activities ~ September 2016

Transportation

• HART Bus Operations Emergency preparedness was activated due to Hurricane Hermine. MacDill AFB was accommodated with bus service due to early release which affected the Routes 24X and 25LX.

• Transportation staff conducted the Quarterly Operator Briefing. Human Resources attended to apprise the Operators of changes that were occurring in the Employee Handbook.

• Tampa Police Department coordinated with Operations to conduct K-9 tactical training. This is the primary training that is conducted during high profile events. We encourage the strong relationship with our external partners.

• As part of the ongoing commitment to Operator training, two Bus Operators have successfully completed Streetcar Motorman Training. The benefit of this training addresses the additional manpower requirements of the extended streetcar hours.

Operations Support

• Contract renewal talks between HART / ATU concluded on September 7 after reaching a tentative agreement. The tentative agreement was approved with a vote of 296 for and 43 against.

• Flamingo Fares launched on September 5. Most calls received by Customer Service this month were related to passes locked on devices. Customer Service, Paratransit, and Travel Training

Travel Training Activities Travel Training Activities

Luis Rodriguez

Mark Sheppard Total

Travel training Inquiry Calls and Emails 23 13 36

Outreach Inquiry Calls 8 0 8

Number of Customers Travel Trained 7 5 12

Number of Individual Bus Trips Performed 52 77 129

Number of Customers that Completed Travel Training Program 7 5 12

Number of Outreach Information workshops 2 1 3

Number of Travel Training Assessments Completed 9 1 10

Number of Patrons trained over the Telephone 0 1 1


November 7, 2016

7-18

• HART Paratransit Certification processed 132 applications in September. There were 36 Conditional approved, 49 Unconditional Approved, 9 Temporary approvals, 7 denied applications, 11 withdrawn, and 20 were unable to be processed.

Service Development Highlights • Staff provided a presentation to Pasco MPO on the Tampa Bay Premium Transit Feasibility

Study.

• Staff met with, and provided data for, two MPO studies: NW Hillsborough Transit Study and HART Maintenance Facility Feasibility Study.

• Additional meetings attended by staff included MPO Livable Roadways Committee, MPO Citizens Advisory Committee, and FDOT TBX Design Charette Report Back.

• Staff met with MPO staff to clarify language in the HART section off the Unified Planning Work Program (UPWP).

• Completed all NTD surveys on-time and received close out notice on FY 2015 submission.

• Began preparation for FY 2016 NTD submission.

• Received final proposals for the TDP-COA plan on September 6 and completed evaluation/selection process. Scope and contract expected to be complete for approval by November HART Board of Directors meeting.

• Attended and participated with Innovation Alliance District workshop meeting.

• Finalized scope of services for Phase I of maintenance facility location and feasibility study conducted by MPO consultant.

• Staff finalized work to add ‘See-Click-Fix’ a customer service module to OneBusAway. Addition of See-Click-Fix is a partnership between FDOT, CUTR, and HART. Anticipate November deployment.

• Finalized schedule and run cuts for November service changes.

• Attended TCAR (Transit Concept and Alternative Review) training from FDOT.

• OneBusAway usage report:

Oct. Nov. Dec. Jan. Feb. Mar. Max. Hits per Day 440,740 420,460 575,930 627,330 867,110 802,160 Max. Hits per Minute 436 426 584 649 923 760 Total Text 14,234 14,008 8,246 10,684 10,503 10,604 IVR (Phone) Minutes 589 503 807 657 822 587

Apr. May June July Aug. Sept. Max. Hits per Day 739,060 667,440 1,272,090 988,780 1,255,979 1,294,420 Max. Hits per Minute 744 720 1,308 840 1,096 1,510 Total Text 10,980 9,675 9,590 9,748 10,945 10,034 IVR (Phone) Minutes 617 618 667 516 714 855


November 7, 2016

7-19

County and Municipal Land Use Activities HART staff reviewed 14 City of Tampa and 13 Hillsborough County proposed projects during September 2016. Improved pedestrian access was recommended for all projects. Two projects were determined to require bus stop improvements:

• BV Gunn LLC (325 residential units) multi-family development at the NE corner of Gunn Highway and Veteran’s Expressway. Proposal is to relocate the current transit shelter to another location at the front of the development.

• USA Design Tile Installation, Inc. (1,505 sq. ft. office building) at the NW corner of Sligh Avenue & Himes Avenue.

Prepared by: Keith Sanders, Director of Transportation Gregory Brackin, Director of Operations Support – ADA Officer Steve Feigenbaum, Director of Service Development


Approved by: Katharine Eagan, Chief Executive Officer


November 7, 2016

7-20

MONTHLY INFORMATION REPORT Information Technology – September 2016

Enterprise Critical Network Infrastructure Upgrade Project The HART Board of Directors approved to purchase the core hardware including professional services in July 2015. The IT team completed detail tasks with Presidio to get a final cost for the professional services for the project phases listed below.

Upcoming events for each phase of this project:

Phase 1 - Distribution Core Layer and UCS Infrastructure - Completed Phase 2 - VoIP Configuration - Completed Phase 3 - IVR Configuration Discovery Meetings - Completed Planning Meeting - In Progress Preparation Meetings - In Progress Deployment Plan - In Progress Follow up / clean up - Not Started Wireless / Wi-Fi Bus Project The IT team is rectifying the issues with slow internet connectivity with the Wi-Fi/Wireless infrastructure reported from customer service. We have deployed the resolution to 100% of the fixed route buses. CCTV Project An RFP will be advertised in November 2016.

Phase I - Facilities (eight facilities being fitted with cameras) Phase II - Vehicles Wireless Phase II Project An RFP will be advertised in November 2016.

HART is now executing Phase Two which includes our 11 streetcars, 76 vehicles, and eight locations. Microsoft Great Plains 2015 Upgrade Project The IT team will be upgrading the agency’s Microsoft Great Plains financial application. The deployment plan for this project is to rebuild the User Acceptance Testing environment with Windows 2016 which is the most current operating system from Microsoft. This project will start on November 1, 2016.

Prepared by: Gabriel Quiñones, Director of Information Technology

Reviewed by: Kenyatta Lee, Chief Administration Officer
