REGISTER TODAY OR FOR MORE INFORMATION Contact: Terry Plett

Deputy Sector Navigator - Retail, Hospitality and Tourism 209.386.6735 or Email: terry.plett@mccd.edu

TRACK ONE: Developing your BusinessSession Topics:

1. How to Win Customers Throughout the State2. Essentials of an Effective Business Plan3. SBA and other Funding Instruments

TRACK TWO: Virtual Tools Session Topics:

1. Tech Tools for the Road2. Virtual Office Operations3. Smart Apps for Smart Phones

TRACK THREE: Human Resources Session Topics:

1. HR Interviewing - Can I ask That?2. Labor Law and Compliance3. Sexual Harassment - AB 1825 & AB 2053 Certification

WHO SHOULD ATTEND: Business Owners

Supervisors/Managers and

High Potential Employees

Register Today for the Friday, March 9, 2018 RETAIL, HOSPITALITY, & TOURISM BUSINESS SUMMIT

DATE & TIMES: March 9, 2018 from 8:30 - 4:00 PM

HOST LOCATION: Merced College Business Resource Center

630 W. 19th StreetMerced, CA 95340

COST: $39/participant - Lunch Included

TRACK FOUR: Customer ServiceSession Topics:

1. Communication in the Workplace2. Customer Service3. Stress Management

TRACK FIVE: Employee EngagementSession Topics:

1. Employee Engagement2. Leadership Essentials3. Generational Diversity

SPECIAL LUNCH SPEAKER: Get Fired Up!Rekindle passion, motivation, and engagement for your personal and professional life.

Plus! Three super-keys for firing up your team!

5 Learning Tracks to Choose From:

RETAIL, HOSPITALITY, & TOURISM BUSINESS SUMMIT Friday, March 9, 2018 - 8:30 AM to 4:00 PM

PARTICIPANT REGISTRATION INFORMATION Please complete a separate Registration and Session Selection for each person attending if paying for a group

Name: _______________________________________________________________________________

Title: ________________________________________________________________________________ Organization: _________________________________________________________________________

Phone #: _____________________________________________________________________________ Mailing Address: _______________________________________________________________________

Email: _______________________________________________________________________________

SESSION SELECTION FROM THE FIVE TRACKS (List Track and Topic #)

1st Choice 2nd Choice

Session 1 Workshop: ________________________ Session 1 Workshop: _________________________

Session 2 Workshop: ________________________ Session 2 Workshop: _________________________

Session 3 Workshop: ________________________ Session 3 Workshop: _________________________

PAYMENT INFORMATION (three ways to pay)

(Payment of $39/participant must be received by March 2, 2018)

1. Corporate check payable to: Merced College Mail to: 630 W. 19th Street, Merced, CA 95340

Check #: ________

2. Purchase Order (attached) #: _________________________

Invoice Attention: _________________________________ Phone #: _______________

3. Charge to: Visa MasterCard

Name on the Card: _________________________ Card Number: ___________________________

Expiration Date: ___________________________ Signature: ______________________________

CVC Number: ________ ____________________________________________________________________________________ Cancellations and Substitutions. Cancellations received five business days before the Summit, minus a $15 registration service fee will be refunded. After five days, cancellations are subject to the entire summit fee. Please note that if you do not cancel or do not attend, you are still responsible for payment. Workshop Substitutions may be made up to five business days before the summit if space is available.

To register by phone, contact Terry Plett at (209) 386-6735 or email at terry.plett@mccd.edu

A confirmation Registration email will be sent to each participant!

Event Location: Merced College Business Resource Center

630 W. 19th Street Merced, CA 95340

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expe

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know

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Lea

ders

In

stitu

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ertif

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Gallu

p St

reng

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oach

Stre

ss M

anag

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t

Did

you

know

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illio

n Am

eric

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all i

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k ev

ery

day

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use

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prod

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his p

rese

ntat

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defin

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ploy

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arn

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cusin

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hael

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usin

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rofe

ssor

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erce

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llege

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e Pi

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stom

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ging

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ders

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ertif

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p St

reng

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oach

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hael

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now

ski,

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nct B

usin

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rofe

ssor

, M

erce

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llege

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esso

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stom

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ervi

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my

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ging

Lea

ders

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stitu

te. C

ertif

ied

Gallu

p St

reng

ths C

oach

Mic

hael

Zda

now

ski,

Adju

nct B

usin

ess P

rofe

ssor

, M

erce

d Co

llege

Juan

Dom

ingu

ez, D

eput

y La

bor C

omm

issio

ner I

I, Sp

ecia

list,

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au o

f Fie

ld E

nfor

cem

ent

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a Do

wni

ng,

Adju

nct B

usin

ess P

rofe

ssor

,M

erce

d Co

llege