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Page 1: REFERENCES - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/38058/... · 109 52. Dahlgaard, J.J. and Dahlgaard-Park, S.M. (1999a), Developing a culture for innovation, creativity

106

REFERENCES 1. Abdi, F., Shavarini, S. and Hoseini, S. (2006), Glean lean: how to use lean approach in

services industries? Journal of Services Research, 6, special issue, 191-206.

2. Abernathy, F., Dunlop, J., Hammond, J. and Weil, D. (2000), Control your inventory in a

world of lean retailing, Harvard Business Review, November/December, 169-76.

3. Acland, H. (2005), Disaffected nation, Marketing, 8, 32-35.

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Chaos website : http://www.controlchaos.com

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iSixSigma website: www.isixsigma.com/library/content/

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manufacturers ‘playbooks, Journal of Organisational Excellence, 21(2), 45-54.

7. Antony, J. (2004a), SixSigma in the UK service organizations: results from a pilot

survey, Managerial Auditing Journal, 19(8), 1006-1013.

8. Antony, J. (2004b), Some pros and cons of SixSigma: an academic perspective, The TQM

Magazine, 16(4), 303-306.

9. Antony, J. (2007), Is SixSigma a management fad or fact? Assembly Automation, 27(1),

17-19.

10. Antony, J. (2006), SixSigma for service processes, Business Process Management

Journal, 12(2), 234-248.

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exploratory study using analytic hierarchy process, The TQM Magazine, 15(5), 334-344.

12. Antony, J. and Banuelas, R. (2002), Key ingredients for the effective implementation of

SixSigma program, Measuring Business Excellence, 6(4), 20-27.

13. Antony, J. and Fergusson, C. (2004), SixSigma in the software industry: results from a

pilot study, Managerial Auditing Journal, 19(8), 1025-1032.

14. Antony, J., Kumar, M. and Madu, C.N. (2005a), SixSigma in small and medium sized

UK manufacturing enterprises: some empirical observations, International Journal of

Quality & Reliability Management, 22(8), 860-874.

15. Antony, J., Kumar, M. and Tiwari, M.K. (2005b), An application of SixSigma

methodology to reduce the engine overheating problem in an automotive company,

IMechE – Part B, 219(8), 633-646.

16. Antony, J., Kumar, M. and Labib, A. (2007a), Gearing SixSigma into UK manufacturing

SMEs: an empirical assessment of critical success factors, impediments and viewpoints

of SixSigma implementation in SMEs, Journal of Operations Research Society (advance

online publication, 25 July, doi:10.1057/palgrave.jors.2602437).

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organizations: benefits, challenges, difficulties, common myths and success factors,

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