PUBLIC SERVICES DEPARTMENT

ANNUAL REPORT

2001-2002

duPont-Ball LibraryStetson UniversityDeLand, Florida

Submitted by:

Susan Ryan, Associate Director for Public ServicesJane Bradford, Coordinator of Library InstructionBarbara Costello, Government Documents Librarian Rob Lenholt, Electronic Services Librarian

June 2002

Contents

I. Overview …………………………………………………………………………….2II. 2000-2001 Goals & Outcomes…………………………………………………….4III. 2001-2002 Accomplishments………………………………………………………5IV. Reference Services………………………………………………………………… 6V. Reference Electronic Resources…………………………………………………. .8VI. Library Instruction (Jane Bradford)………………………………………………..11VII. Government Information Services (Barbara Costello)…………………………..13VIII. Electronic Services & Technology Initiatives (Rob Lenholt)…………………….21IX. Circulation Services………………………………………………………………….29X. Reserves………………………………………………………………………………30XI. Interlibrary Loan………………………………………………………………………31

Appendix 1: Reference Desk Statistics………………………………………………………32 Appendix 2: Internet Subscription Database Statistics ……………………………………35Appendix 3: Online Services Statistics ………………………………………………………43Appendix 4: Library Instruction Statistics (Jane Bradford)…………………………………44Appendix 5: Plan for Information Literacy at Stetson (Jane Bradford)……………………51 Appendix 6: Government Information Statistics (Barbara Costello)……………………….65Appendix 7: Library Hardware Inventory (Rob Lenholt)……………………………………..69Appendix 8: Workstation Problems Log (Rob Lenholt)………………………………………79Appendix 9: Library Access Statistics…………………………………………………………102Appendix 10: Circulation Statistics………………………………………………………………104Appendix 11: Reserves Statistics………………………………………………………………..105Appendix 12: Interlibrary Loan Statistics………………………………………………………..108Appendix 13: Document Delivery…………………………………………………………………111

Attachment 1: Professional Activities: Susan Ryan……………………………………………..112Attachment 2: Professional Activities: Jane Bradford …………………………………………..114Attachment 3: Professional Activities: Barbara Costello………………………………………..116Attachment 4: Professional Activities: Rob Lenholt ……………………………………………..119Attachment 5: Professional Activities: Angela Story……………………………………………..121Attachment 6: Professional Activities: Cathy Ervin……………………………………………….122Attachment 7: Professional Activities: Susan Derryberry……………………………………..…122Attachment 8: Professional Activities: Sarah Poverud……………………………………………122Attachment 9: Professional Activities: Dee Buckley………………………………………………122

BLANK PAGES: 68, 78

I. OVERVIEW

Personnel: During the 2001-2002 fiscal year, Jane Bradford served as Acting Head of Reference until Susan Ryan returned (August 1, 2001) as Associate Director for Public Services. Rob Lenholt was hired in the tenure-track faculty position of Electronic Services Librarian (June 1, 2001). Christine Stillings, hired as a temporary librarian during the last fiscal year, left at the end of her contract to take a position elsewhere.

In October 2001, as a result of a SACS directive, we hired Angela Story as a part-time reference librarian to cover the lunch and dinner hours at the reference desk. After analyzing eight months worth of data, we concluded that the position was quite successful in meeting additional reference needs of our students, faculty, and staff. Angela’s adjunct faculty contract ended in May 2002 and she was re-hired in June 2002 in the same position, but is now classified as part-time non-exempt staff.

Reference Services: Reference transactions were up overall this fiscal year over last. After experiencing small, but steady decreases in reference transactions since the early 1990s, reference activity jumped 26.7% in 2000-01 and another 12.7% in 2001-02. Not coincidentally, this increase in activity coincides with the renovation and expansion of the Library building. Most gratifying was to see that the addition of lunch (noon-1:00 pm) and dinner (5:00-7:00 pm) reference desk service accounted for 1,368 transactions, or 21.2% of all reference transactions after the hours were added.

Although the work of reference librarians has been under a steady transition from print-based reference assistance to assistance with a myriad of electronic databases and resources, the workload has actually increased with this shift. Not only must a reference librarian be well-versed in traditional print resources, but he or she must also keep up with literally hundreds of subscription databases and other online resources and must have at least basic knowledge of hardware and software issues.

See page 6 for more detail; see Appendix 1 (p. 33) for Reference Statistics.

Electronic Resources: The Library added several new Internet subscription database to its collection, including the D&B Million Dollar Directory, FISOnline (Mergent’s/Moody’s), Music in Print, the Music Index, and PsycARTICLES. PsycARTICLES is a particularly interesting case because the Psychology Department chose to replace some print subscriptions with this database that contains 24 APA full-text journal titles. The popularity of the Internet databases is readily apparent; on the downside, however, the Library has created rising expectations that more and more information will be provided campus-wide via the Internet. To help meet growing demand, we have added two computer Internet workstations by converting CD-ROM workstations.

To meet the growing demand that Library workstations be “full service” workstations where a student can do both email and research, upload and download documents and images, as well as type papers, prepare spreadsheets and PowerPoint presentations and analyze data, the Library installed the basic Office software on all public PCs. Response has been very positive.

See page 8 for more details; see Appendix 2 (p. 35) for Subscription Database Statistics.

Library Web Pages: The Library currently maintains 174 active web pages. This year, the Library Web Team redesigned the home page, completely revamped every “Virtual Collection” page, redesigned and updated every departmental page, and began exploring options for a major reorganization of the database page. Despite repeated requests that CIT provide usage statistics for each of our web pages, we still do not have any way of tracking page hits.

Instruction: Library Instruction was down slightly over last year, yet librarians still held 71 instruction sessions and reached 989 students. An Instruction Team, led by Jane Bradford, was organized and the team meets each week to discuss instruction methods, techniques, reference guides and research aids, and more.

See page 11 for more details on Instruction; see Appendix 4 (p. 44) for Library Instruction Statistics.

A formal Information Literacy Plan was formulated this year by Jane Bradford and reviewed by the Instruction Team and the Library faculty. A written plan now exists as a guide to introduce Stetson students to the concepts of information literacy. In conjunction with this plan, instruction for English 121 classes is being revised and plans are underway to include information literacy instruction in two education classes. (See Appendix 5, p. 52, for Literacy Plan.)

Government Documents:

Distribution of tangible government publications through the Federal Depository Library Program continued to decline due to the ongoing trend toward decentralized federal printing and publishing, and electronic-only distribution. The Documents Department received 6,926 tangible documents this year (15.6% fewer pieces than last year), which increased the collection by .9%.

Uncataloged Florida documents currently totals 3, 523 pieces, a net increase of 22%. Most Florida documents are cataloged and are counted as part of the general library collection statistics.

See page 13 for more details; see Appendix 6 (p. 66) for Government Information Statistics.

Circulation/Reserves/Interlibrary Loans

Circulation increased 11% this fiscal year from 22,655 (plus 2,043 renewals) to 23,932 (plus 3,489 renewals). Reserves circulation was up significantly (77%) over last year with 6,595 reserve items circulated.

Library users asked for 3,397 items on Interlibrary Loan this year, up 7.3% from 3,167 last year. Our fill rate was approximately 84.5%; down slightly from 86% last year. Other libraries asked Stetson for 7,510 items this fiscal year, down 13.4% from 8,516. We filled 4,140 of those requests, down 45% from last years’ filled total of 6,006. Our lending fill rate dropped from 71% to 55.1%.

See pages 29-31 for more details; see Appendices 9, 10, 11, and 12 (p. 102, 104, 107, 108) for Library Access, Circulation, Reserves, and Interlibrary Loans Statistics.

II. 2001-2002 GOALS & OUTCOMES

Continue to develop/weed the reference collection, both print and electronic. ACCOMPLISHED. Public Services librarians undertook a massive reference development/weeding project during spring term 2001 and almost finished the project during the 2001-2002 fiscal year. (One small section remains to be weeded.) The reference collection was significantly updated in most areas, with more addition pending for fiscal 2002-03. Jane Bradford is to be commended for her leadership role on this project. Goal 2002-03: With the very large materials budget cut, almost no additional reference items will be ordered this fiscal year and many planned updates of weeding material will not be ordered. Review reference standing order and serials for possible cancellation.

Write new help sheets and reference guides. ACCOMPLISHED. The Instruction Team has decided to distribute all instruction guides solely via the web site instead of duplicating paper and web formats. Twenty reference guides and six research aids have been created and/or updated and mounted on the web site at: http://www.stetson.edu/library/refguides.html. Goals 2002-03: Develop a standardized header and style guide for all instruction publications. Continue to add guides and aids and regularly update existing publications.

Write a collection development policy for reference materials. PARTIALLY ACCOMPLISHED.Reference librarians have discussed collection development and have incorporated this goal into the Library’s Strategic Plan. Goal 2002-03: Finish collection development plan and have it approved by the Library faculty.

Improve communication and collaboration with classroom faculty in developing the reference collection. NOT ACCOMPLISHED. Although it is the ideal, coordinating with classroom faculty on collection development is not an easy task. We have included the appropriate classroom faculty in database trials and have coordinated on individual purchases, but have not formalized or institutionalized a faculty collaboration process. Goal 2002-03: Because there will be almost no additions to the reference collection this year, faculty collaboration on this collection will be put on hold.

Improve/increase efforts to market the resources of the reference collection to the classroom faculty. PARTIALLY ACCOMPLISHED. Librarians have marketed new reference books in the Library’s newsletter, put new reference books on the New Book shelves, and have showcased a few books in special displays. More effort could be made, however, to directly market new, as well as existing, resources. Goal 2002-03: Investigate creating a “new books” web page through SIRSI reports.

Work with the systems team librarians to redesign the look and content of the Virtual Collection and formulate criteria for inclusion of websites in the Virtual Collection. ACCOMPLISHED. The Web Team, with input from library faculty, redesigned the entire Virtual Collection and has standardized the look and content of each page. A web collection development policy was created, including a link selection policy, this fiscal year. Goal 2002-03: Work on a redesign of the Library’s database page.

Conduct formal training for librarians for specific reference materials and databases. PARTIALLY ACCOMPLISHED. Librarians did have some training sessions, but not as many as

we should have. Goal 2002-03: Continue to provide in-house training for databases and/or other reference material.

III. 2001-2002 ACCOMPLISHMENTS

As dictated by the SACS Accreditation Report, the Library was able to hire a part-time Reference Librarian to cover the Reference Desk during the lunch and dinner hours. After a national search, Angela Story was hired and began her duties as part-time Reference Librarian in October 2001. This added 15 librarian hours and 13 reference desk hours to Public Services. Reference statistics indicate that the position has been very successful in increasing the amount of research assistance given at the Reference Desk. Goal 2002-03: Continue to evaulate this position and advocate for conversion to full-time.

Quite a few Internet databases have been evaluated on trial and some have been added to the collection. Databases added this fiscal year include the D&B Million Dollar Directory, FISOnline (Mergent’s/Moody’s), Music in Print, the Music Index, and PsycARTICLES. Goal 2002-03: Conduct database trials as appropriate and investigate shared funding opportunities with academic departments. (This goal will be difficult to achieve given the huge materials budget cut for 2002-03.)

Microsoft Office Software was added to all public Library workstations. In keeping with the growing demand that Library workstations be “full service” workstations where a student can read email and do research, upload and download documents and images, as well as type papers, prepare spreadsheets and PowerPoint presentations and analyze data, the Library installed the basic Office software on all public PCs. Response has been very positive. Goal 2002-03: Replace old machines on the south wall with new “full-service” workstations and printers.

Stand-alone CD-ROMs have been evaluated for usefulness and withdrawn if necessary. No current bibliographic databases are on CD-ROM and we were able to move all the reference CD-ROMs to two workstations and convert another CD-ROM workstation to an Internet workstation. All current CD-ROM databases are static products that are not ongoing. Goal 2002-03: Continue to evaluate the CD-ROM databases that remain, and remove as warranted.

A suggestion box was provided at the Circulation Desk. As one of the Library’s strategic plan worksteps, a suggestion box was purchased. Answers to suggestions made both in the suggestion box and by email are posted to the Library’s web site at: http://www.stetson.edu/library/suggestions.html. Many of the suggestions have been facility-related and are out of the control of the Library. Those that can be addressed in-house, however, have been considered and/or implemented. Goal 2002-03: Work with Facilities Management to address facilities concerns brought up by specific suggestions.

IV. REFERENCE SERVICES

Reference Librarians:

Susan Ryan, Associate Director for Public ServicesJane Bradford, Instruction CoordinatorBarbara Costello, Government Documents LibrarianRob Lenholt, Electronic Services LibrarianJane Deighan, Part-time Reference LibrarianAngela Story, Part-time Reference Librarian

It is clear that people are still coming into the Library and asking for help both at the reference desk and directly from reference librarians. The total of all reference transactions were up 12.6% and both reference and extended reference questions also increased over last year (6.4% and 2.8% respectively). We seem to finally be reaching a fairly steady level of service after the tremendous increases that were seen in the previous year (20.3% reference and 200.4% extended reference) after the building was renovated and expanded.

Documents reference questions were down 19.2% and email reference questions dropped 55%. Email reference accounts for less than 2% of reference questions (excluding directional and machine transactions). We expected that email questions would become a greater percentage of total reference transactions, but they have not. I suspect that this is because students want “instant” answers to email questions and we can only answer quickly during reference desk hours. Some of the decrease may also have come from the removal of the “New” graphic that made the email reference prominent on the home page. Directional questions continued to decrease slightly as many students and faculty have become familiar with the current layout of the building. Unfortunately, help with machines increased 41.8% -- problems with printers account for the largest number of hardware-related questions.

National trends indicate that reference queries are down as people turn to the Internet for “Ready Reference” questions that librarians used to answer. I expect that reference transactions (excluding machine questions) will decline somewhat as users become more adept at using subscription databases and other Internet resources. In particular, “ready reference” look-up questions should almost disappear as people use the Internet to find quick facts.

Whether users are using the “best” resources (and we have plenty of indications that they are not choosing wisely) is unfortunately irrelevant. Only a small percentage of information users have ever approached the reference desk, so we must assume that users will continue to use “whatever” information they find rather than the “best” information. Our time would be better spent trying to find new ways to provide gateways to information electronically than to sit and wait for the next printer jam. Reference librarians should begin to explore a new model for providing reference services that focuses on true research assistance – and that model may or may not include the traditional reference desk.

During the 2001-2002 academic year, reference librarians almost finished the huge task of evaluating, weeding, and purchasing for the reference collection. (One small section remains to be weeded.) This effort, led by Jane Bradford, significantly enhanced and updated the collection. The reference budget was approximately $85,000 for fiscal 2001-02. Of that, more

than half is tied up in standing orders. With the huge impending reference materials budget cut that takes effect June 1, 2002 much of our progress on enhancing the reference collection will be halted. In fact, we will have to consider cutting some standing orders and perhaps even subscription databases.

Debbi Dinkins, Technical Services Librarian, has reclassified most of the Reference Zs and should finish the project during the summer of 2002. The reclassification required the shifting of the entire reference P section after the Spring semester ended. Because of the comprehensive nature of the OCLC catalog, the decision has been made to withdraw the massive (about 900 volumes) National Union Catalog in the coming fiscal year. This will free up one entire side of a reference shelving range and will require a more comprehensive shifting effort of the reference collection.

A new Canon microfiche reader/printer was purchased during the Spring semester. This replaced several machines that were 15 years old. We now have one microfiche and two microfilm reader/printers that are relatively new.

V. REFERENCE ELECTRONIC RESOURCES

Internet

The Library continued to support Internet use of quality sources in three ways. First, the Library offers 24 Internet public workstations on the main floor of the Library (including the scanner workstation). This is an increase on the main floor of two Internet public workstations from last year (due to conversion from CD-ROM workstations). All but four of those workstations have printers attached. Four public Internet workstations without printers are also provided on the mezzanine floor, northwest corner.

We updated 4 printers this year, adding HP 1200s. Additional HP 1200 purchases are planned in the coming fiscal year. We still have 4 NEC 860 printers and 4 HP 5-L printers that are in need of replacement. See Appendix 7 for the Library Hardware Inventory. See Appendix 8 for the Workstation Problems Log.

With our current computer deployment, we are meeting the needs of the students and other users at almost all times. An increased demand for Microsoft Office software applications led the Systems Team to decide to load Word, Excel, Access, and PowerPoint on all the public workstations during the spring semester. Although the reference librarians had concerns about the added demand for software assistance that this move would bring, for the most part the only questions that are coming up are about the idiosyncrasies of retrieving and saving files (due to our workstation security measures).

Second, the Library continues to add reviewed links and recommended Internet sites on its Virtual Collection web pages. The Virtual Collection was completely redesigned this fiscal year and now has a consistent look and structure. External links were aggressively “weeded” and only a small collection of high quality sites is provided for each discipline. These sites are checked periodically to make sure they remain active and up-to-date.

Finally, the Library subscribes to more than 80 subscription databases. This academic year we added D&B Million Dollar Directory, FISOnline (Mergent’s/Moody’s), Music in Print, the Music Index, and PsycARTICLES. PsycARTICLES provides the full-text of 24 APA journals and takes the place of several print psychology journals that were cancelled by the Psychology Department in favor of the electronic version.

Many of the Library’s Internet subscription services have statistics-tracking features. Highlights of the database statistics are noted below. See Appendix 2 for detailed Internet database statistics.

EbscoHost, our first large aggregator database, continues to be popular. Although overall searches are down 17.6% from 66,981 to 56,939 this year, this is likely because we keep adding databases so students have more from which to choose. While Ebsco abstract views are down by almost half (47,758 down from 84,190), full-text article views are up considerably (50,315 up from 38,424) and PDFs are up from 739 to 3,578. These differences reflect the aggressive addition of full-text and PDF (full image) files to the EbscoHost database. EbscoHost accounts for 156 searches per day and had 10,797,401,852 total hits this fiscal year.

The top EbscoHost full-text titles tend to be the popular newsstand titles. The likely cause is that the titles tend to be dailies or weeklies and are in the database many more times than a scholarly publication that may come out monthly or quarterly. The top ten full-text titles viewed (in order of use) are: Economist, Christian Science Monitor, Newsweek, Business Week, Journal of Personality & Social Psychology, Time, US News & World Report, Lancet, Forbes, Maclean’s.

The EbscoHost periodical abstracts accessed the most times tended to be popular newsstand titles in the past. This year, the trend was for more scholarly material. I believe that this is because most of the newsstand titles are in full-text now and users are not interested in the abstracts. The top ten titles with abstracts viewed (in order by use) are: the New York Times, ERIC documents, Wall Street Journal; Dissertation Abstracts: Sciences and Engineering, Journal of Personality & Social Psychology, Dissertation Abstracts: Humanities & Social Sciences, Perceptual & Motor Skills, Psychological Reports, American Journal of Psychiatry, and the Times Educational Supplement.

The number of FirstSearch (FS) searches (22,373) continued to climb as it has every year since we began subscribing to the FS databases. This year total searches were up 23% over last year. FirstSearch I searches, paid for by the state of Florida, increased by 8.4% while FirstSearch II searches, funded by Stetson, increased by 35.3%. State-funded searches accounted for 40% of total searches (8,956); Stetson-funded searches accounted for 60% (13,417).

The most-searched FS databases are (in order of use) WorldCat (State); Basic Biosis (Stetson); Medline (State); ATLA Religion (Stetson -- separate subscription); Arts & Humanities (Stetson), ERIC (State); Newspaper Abstracts (Stetson); EconLit (Stetson); Article1st (State); and Dissertation Abstracts (Stetson).

An average of 62.3 total searches per day were used during this fiscal year (up from 49.7 searches per day last year); an average of 24.5 state-funded searches were used per day (up from 22.6 last year) and an average of 36.8 Stetson-funded searches were used per day (up from 27.2 last year). Unlike all of our other databases that have fixed subscription costs, our FS databases are charged on a per-search basis. The cost of each search (currently 64 cents/search) will rise significantly (to 85 cents/search) in the coming year. In order to keep costs down in the coming fiscal year, the Web Committee, in consultation with all the librarians, will evaluate all Stetson-funded FS databases and block those in which the subject matter is covered in another fixed-cost subscription database.

Clearly, our users are searching our databases in great numbers and appreciate those databases that include full text. Looking at the statistics in Appendix 2, it is obvious that some of our databases are getting tremendous use while others are under-utilized. Databases that should be carefully monitored because of low usage are: ABSEES, BGMI, Ethnic NewsWatch and GenderWatch. All of these databases, based on their content, have a limited, but important audience. The Web Team is exploring a redesign of the database page that may have a positive effect on usage. Some of these smaller databases may be “lost” on the database page and may get more use with more prominent placement.

Unfortunately, not all of our databases provide usage statistics and we should continue to pressure database producers to provide this valuable assessment tool.

CD-ROM

The Department currently offers access to 7 CD-ROM and 1 floppy disk databases on two (down from three) computers dedicated to stand-alone databases. Most of these databases are “closed” and are not current subscriptions. The exception is Current Contents, which is loaded from floppy diskettes on a regular basis. We may be able to withdraw a few more databases and get down to one stand-alone workstation. In addition to the few titles mounted in the public area, hundreds of government CD-ROM titles are available for use and/or checkout upon request.

Mediated Online Searching

The number of mediated searches of our two commercial database services, Dialog and Dialog’s Classroom Instruction Program, was up 26.8% (41 last year, 52 this year). Even this relatively small number (given that we did 367 searches just 6 years ago) is deceptive because 18 were done in conjunction with the Chemistry Junior Seminar and 9 were internal searches done for the Department of Marketing & Communication. Only 25 searches, therefore, were done for research purposes outside classroom use. Of those 25, fifteen were done by librarians to aid them in answering a research question – which leaves just 10 searches that were initiated by faculty or students.

Clearly, we are meeting the needs of most of our students through the subscription Internet databases the Library offers. Although 19 student searches were done this year, the majority of those were done for students doing searches for the Chemistry Junior Seminar which required searching as a class assignment.

The only disciplines that required a Dialog search were: Chemistry (18); Biology (4); American Studies (2); Business (1); Communication Studies (1); and History (1).

As has been the case in recent years, the databases being searched reflect a science and history emphasis: Chemical Abstracts (22); Beilstein (8); Newspaper Abstracts (5); Basic Biosis (4); Historical Abstracts (3); America History & Life (2); Social SciSearch (2); Agro (1); FindEx (1); History ALL (1); Papers (ALL) 1; SciSearch (1).

The total cost of online searching during this fiscal year was $1,201.46 ($397.61 less than the previous year). The average cost of a search totaled $23.11 ($15.89 per search lower than last year). All searches were subsidized by the Library.

VI. LIBRARY INSTRUCTIONReport by Jane Bradford

A milestone was reached this year with the formulation of a formal Information Literacy Plan for Stetson University (see Appendix 5). The Plan was reviewed by those librarians involved in instruction and was then discussed and approved by the entire Library faculty on May 23, 2002. Such a plan had been on the “to do” list for many years, and its completion signals a new path for the Library’s instruction program. There is now a written plan of incremental steps to introduce students to the tenets of information literacy. The plan also includes several options for assessment. In light of this plan, instruction to English 121 classes is being revised and plans are underway to include information literacy instruction in two standard education classes. We will begin some of the assessment options in the fall term of 2002.

Overall, librarian-led, course-related instruction in accessing and evaluating information enjoyed a good year during the 2001-2002 academic year. As the statistics show (see attached list of statistics), while the number of sessions librarians led was down (60 instruction sessions down from 71, a16% decrease), the number of students who participated in a library instruction class remained close to 1,000 (989). There was an inexplicably large drop in the number of sessions requested in the spring term of 2002 (12 in the spring of 2002 compared to 23 in the spring of 2001). Each library instruction session was requested by a professor, and the objectives of the session, along with the materials used, were reviewed and agreed upon by both the professor and the librarian leading the session. This philosophy of course-related or course-integrated instruction has long been a guiding principle of Stetson’s instruction program.

Efforts were begun in the spring of 2002 to provide some basic training for inexperienced librarian teachers. Several short sessions were held weekly covering such topics as how to set up an instruction session and what information to keep once the session is over; readings on the philosophy of the learning library; readings on characteristics of today’s traditional undergraduate student; learning styles of today’s traditional undergraduate; and tips for getting a class session off to a good start. Topics for future training sessions include standardizing the format and content of class handouts and Reference Guides and Research Aids; active learning techniques for the classroom; and moving content now in the Library Handbook to the Web.

In general, the Coordinator of Library Instruction feels that we are moving forward on the goals for the program which were set out in last year’s Annual Report: we have an Information Literacy Plan now in place; as soon as we have a bit of experience working with a revised EH 121 program, with the Department of Teacher Education, and with a department in the School of Business, we will be ready to present our Program to the three Deans and to a larger University audience in general; and we are working on involving more librarians in the Instruction Program. The Coordinator feels that we should continue pursuing the goals established last year: “the program should begin instituting an information literacy program across the curriculum. The Library’s Planning Document calls for working with two departments in the College of Arts and Sciences and one in the School of Business Administration to act as prototypes for developing an information literacy program within departments. . . . The Coordinator of Instruction also feels that the Deans (particularly of Arts and Sciences and Business) need to be brought into the planning stages of an articulated information literacy program. Relating to the nuts and bolts of the current program, more librarians need to be

involved with teaching instruction classes.” (quoted from the 2000-2001 Instruction Annual Report)

VII. GOVERNMENT INFORMATION SERVICES DEPARTMENTReport by Barbara Costello, Government Documents Librarian

OVERVIEW

Distribution of tangible government publications through the Federal Depository Library Program continues to decline sharply due to the ongoing trend toward decentralized federal printing and publishing, and electronic-only dissemination. The Government Documents Department received a total of 6,926 tangible federal documents during the 2001-2002 fiscal year. The federal collection currently totals 371,622 pieces, a net increase of .9% over last year. The Documents Department received 1,272, or 15.6%, fewer pieces this fiscal year than last. Paper receipts were down by 2,791 pieces, and there was a 29% percent decline in the number of CD-ROM receipts this year, from 427 in FY 2000-2001 to 305 in FY2001-2002. The floppy diskette format appears to have ceased; none were received this year. The diminishing numbers reflect the trend in recent years of decreasing distribution of government documents in these formats. The only deviation from this trend during FY 2001-2002 was in microfiche receipts, which increased by 1,650 pieces, representing a 78.9% increase, compared to the last FY, which saw a 56.9% decrease in microfiche receipts. The increase cannot be explained by the addition of more microfiche format item numbers in the annual selection profile. It would appear, then, that this FY’s substantial increase and last FY’s substantial decrease in microfiche receipts might possibly be two sides of the same coin. The higher receipts of microfiche in FY 2001-2002 could be the result of clearing up a microfiche backlog that existed in FY 2000-2001, reducing receipts in that year. Therefore, the increased microfiche distribution should be seen only as an anomaly, and not as an indication of changing GPO distribution policy. The Florida state uncataloged collection housed in the Documents Department totals 3,523, a net increase of 22% percent. The majority of state documents are cataloged and integrated into the main library collection upon receipt.

A vast amount of new government information continues to be added to the Internet, with an increasing number of federal agencies making their publications available in “electronic only” format on the Internet. The duPont-Ball Library’s "Virtual Collection" has links and pointers to all government agencies with an Internet presence. Increasingly, the full text of many government publications is available through GPO Access, Thomas, and other agency sites. GPO Access currently contains over 203,000 electronic titles and points to over 84,000 others. Close to 2,400 government databases are now available through GPO Access. There were 355 million document retrievals from GPO Access during its FY2001.

Ongoing progress was made during the past year in the transition to a more electronic FDLP. Online electronic government information has become the dominant medium for disseminating federal government information through the Federal Depository Library Program. Between October 2001 and April 2002, an additional 13,636 online titles were made available through GPO; this represents 61% of the total titles disseminated thorough the FDLP. Many government periodical titles previously received in paper or microfiche have migrated to electric-only availability within the documents program. Similarly, an increasing number of monographs are no longer being distributed in tangible

format through the FDLP, but are being identified and cataloged by GPO as electronic-only documents. FDLP predicts a continuing shift of its resources from acquiring and disseminating tangible products to managing the FDLP Electronic Collection and cataloging online products. The Documents Department added 136 of the “online only” electronic document titles to WebCat in FY 2001-2002.

A new threat to GPO’s role as the centralized printer and distributor of United States government information emerged in the spring of 2002. This time it came not from Congress through budget cuts, but from the Executive Branch. On May 3, the Office of Management and Budget issued a memorandum encouraging executive branch agencies to select from a variety of printing options, including in-house printing of publications, using private sector printers, or the printing services of GPO. The determining factors for choosing an option would be quality, cost, and speed of delivery. The rationalization behind OMB’s campaign is that decentralized printing will break up the monopoly on printing services enjoyed by the GPO, as well as reduce overall printing costs of the federal government by taking advantage of competitive bidding for agency printing contracts. In response to the OBM memo, GPO, ALA, and representatives of the printing industry have offered these, as well as other arguments: volume printing keeps costs down, so decentralized printing would mean an increase in executive branch printing costs; bypassing GPO as the printer would lead to a reduction in access to government publications; and because Title 44 USC still requires executive branch agencies to send their printing to GPO, the law would have to be changed by Congress. Such a change has already been attempted twice in the last 15 years, and has never been successful. OMB’s memorandum calls only for a change in the Federal Acquisition Regulation (FAR), preceded by a Notice and Comment period. Vigorous opposition by GPO and the depository library community will be needed in the face of OMB’s proposed policy.

Two developments in FY 2001-2002 highlighted the constant struggle between the public’s right-to-know and to have free access to government information vs. national security needs that restrict the availability of information. Following the horrific terrorist attacks on September 11, 2001, several federal agencies removed what was deemed to be “sensitive” information from their web sites. Included among these agencies are the Environmental Protection Agency, Department of Energy, Department of Transportation, and the Nuclear Regulatory Commission. According to GPO, some online titles that were cataloged and added to GPO’s Electronic Collection were among items that were withdrawn. In addition, GPO was required to send a letter to depository libraries requesting that they withdraw and destroy a USGS CD-ROM that had been distributed earlier, entitled “Source Area Characteristics of Large Public Surface-Water Supplies in the Conterminous United States: an Information Resource for Source-Water Assessment, 1999. As the war on terrorism continues, depository librarians must advocate for the ongoing right of the public to access government information in the face of the supposedly more compelling need for national security.

On November 1, 2001, also under the auspices of safeguarding national security, President Bush issued Executive Order 13233, which permits the sitting or former president to block public access to the records of the former president by claiming “constitutionally based privileges.” The family of a deceased president may claim the

same privileges. This E.O. compromises the provisions of the Presidential Records Act of 1978, which opens presidential records to the public twelve years after the president has left office. The E.O. was immediately denounced by librarians, historians, political scientists, and members of Congress. A bill to cancel Bush’s Executive Order was introduced in the House of Representatives in April 2002. At first enjoying bipartisanship support, the legislation seems to be lagging, as a Republican cosponsor of the bill has withdrawn his backing under pressure from the administration.

Finally, President Bush, on March 29, 2002 announced the nomination of Bruce R. James to be Public Printer. Mr. James would replace Michael DiMario, a Clinton appointee. Mr. James comes from a background in private publishing; it is not clear if he will be a steward of free, open access to government information through the Government Printing Office.

2001-2002 Government Documents Goals and Accomplishments

A. DEPOSITORY PROGRAM ADMINISTRATION

Confer with the Documents Assistant to evaluate processing procedures for compliance with the Federal Depository Library Manual, and to maintain efficacy in the processing workflow. Update the Government Documents Department Procedures Manual to reflect ongoing procedural changes. (ACCOMPLISHED) At the beginning of FY 2001-2002, the Documents Assistant devised and implemented a new processing procedure for incoming federal shipments. Documents are now marked with color-coded stickers indicating certain processing instructions, before being given to students for stamping, labeling, barcoding, etc. The new procedure improved and streamlined the processing by eliminating an entire step: after labeling the new documents, the student workers no longer need to return the documents to the Documents Assistant for further instructions. The Government Documents Department Procedures Manual was updated to reflect the change.

In Spring 2002, Circulation Assistant Bill Pitts began assisting the Documents Department by creating Z-level catalog records for ERIC microfiche received through the depository program.

Monitor the cataloging of online government publications and its impact on the overall operations of the Documents Department. Troubleshoot any problems that develop, including those relating to timely and accurate GPO cataloging of electronic titles, and URL links maintenance. (ACCOMPLISHED) The cataloging of dual format (tangible and electronic) and electronic-only government documents has been completely incorporated into the daily processing activities of the Documents Department. Monthly meetings of the Documents Cataloging Team have provided an opportunity to troubleshoot and resolve any resulting problems.

B. DOCUMENTS REFERENCE AND INSTRUCTION

Work with the Instruction Librarian to develop publicity and instructional materials to support Internet-based government information and guides to using popular CD-ROM titles. (PARTIALLY ACCOMPLISHED) Using the Census 2000 Redistricting Data (P.L. 94-171) Summary File DVD (March 2002) and Internet Sources for Florida Politics (January 2002) were created and posted on the “Library Publications – Library Reference Guides & Research Aids” web page.

Increase the number of classroom bibliographic instruction sessions in the areas of demographics, political science, history, and American Studies. Continue to update the print research guides relating to these disciplines to reflect the availability of Internet-based government information resources. Post these research guides on the Library’s web pages. (PARTIALLY ACCOMPLISHED) The eight library instructions sessions taught in FY 2001-2002 double in number the four sessions taught the previous FY. Although three of the sessions held were not in the target disciplines mentioned above, they were part of an intensive collaborative project

involving the Documents Librarian, the Electronic Services Librarian, and a Business School faculty member. Handouts listing web-based sites and databases pertinent to research and assignments in accounting courses were produced in print. These handouts were also posted on the appropriate Blackboard course documents pages, and on the library’s Virtual Collection Accounting Resources page. The Librarians reviewed the handouts and demonstrated the databases during library instruction sessions. Course-specific handouts were also created for instruction sessions conducted by the Documents Librarian alone.

C. COLLECTION DEVELOPMENT

Identify and evaluate Internet sites for inclusion in the Documents Department Virtual Collection. (ACCOMPLISHED) As part of a comprehensive reorganization of the Library’s entire Virtual Collection, all pages related to government information were reviewed and streamlined to provide only the most useful and appropriate links. The Documents Librarian closely assisted and advised the Library Webmaster in this effort.

Continue to evaluate new CD-ROM products for relevance to the collection. Review CDs already in the collection and deselect those titles deemed irrelevant. (ONGOING) Very few new CD-ROM products were distributed through the FDLP in the past year, so very little need for evaluation existed. No CD-ROM titles were deleted from the library’s selection profile during the past cycle.

D. COLLECTION MANAGEMENT

Continue inventory and weeding activities on a monthly basis. Expand weeding activities to include the documents CD-ROM collection. (PARTIALLY ACCOMPLISHED) Though falling short of the goal of becoming a monthly activity, inventory and weeding activities were conducted on a regular basis; slightly more than 3,500 pieces in all formats were weeded and discarded. The 112 CD-ROMS removed from the collection in FY 2001-2002 were for the most part superseded titles. A judicious weeding of the CD-ROM collection, based on use and relevance to the overall documents collection, has yet to be done.

Continue to monitor the physical condition of the documents stacks and assign student workers “housekeeping” tasks in this area when needed. Supervise student workers through the shelf-reading process. (ONGOING) Student workers are responsible for straightening and shelf-reading those portions of the Documents Stacks that are assigned to them.

Plan and initiate a shifting project in the documents stacks to alleviate crowding and provide room for growth of the federal documents collection. (ACCOMPLISHED) In fall of 2001, the shifting project in the documents stacks was finally begun. The Circulation Department “loaned” one of their student workers to the Documents Department to assist with the project; he dedicated from 5-10 hours per week to the stack shifting. During the spring semester, he was unable to work as many hours, so two of the Documents Department student workers continued the shifting project.

2002-2003 GOVERNMENT DOCUMENTS GOALS

Direct the completion of the shifting project in the documents stacks.

Increase knowledge of, and expertise in, using Census 2000 products being distributed through the depository program, and in using American FactFinder.

Incorporate into the Documents processing workflow the cataloging of online-only serial titles included as part of our item selection profile.

Develop written procedures for identifying and locating online government publications for inclusion in WebCat; incorporate these procedures into the Government Documents Department Procedures Manual.

Increase the amount of weeding in the documents microfiche collection.

Weed two large CD-ROM runs from the Documents Collection: Patents and the NASA Magellan series.

Deselect CD-ROM titles that are not relevant to the Library’s collection.

Begin 10-year weeding project in the circulating collection.

GENERAL DOCUMENTS ACTIVITIES

CATALOGING

There are now 56,559 titles in the Library’s Catalog, representing an 8.2 percent increase over the number of cataloged titles at the end of the last fiscal year. This total includes online publications.

GENERAL DOCUMENTS COLLECTION

Patron and staff use of GPO Access, Thomas, Lexis-Nexis, and Congressional Universe to identify and access government information continues to be high. Use of the print, microfiche, and CD-ROM collections continues to decline as more full-text government information becomes available on the WWW, and many government publications are made available only on the WWW.

IRS MATERIALS

From January through May, the Library provided annual IRS publications and forms for public use. For the eighth year, the Department provided access to the IRS CD-ROM containing forms not included in the Reproducible Forms notebooks. Links to the IRS forms and publications Internet site were prominently featured on the Library’s web pages and advertised to the Stetson community via the Library newsletter Now@Your.Stetson.Library.

FLORIDA STATE DOCUMENTS

The Florida Public Documents Biennial Meeting was held in January 2002, in Tallahassee. Speakers from several state agencies demonstrated WWW sites where Florida government information is being posted. Shipping lists that are placed in the boxes of documents sent to the State of Florida depository libraries now include state documents available only on the WWW. The OCLC record numbers for the “electronic- only” documents are provided. The Documents Librarian scans each shipping list received and reviews the electronic-only documents for appropriateness to the library’s collection. The Catalog Librarian is advised which electronic-only state publications to add to the WebCat.

HARDWARE, SOFTWARE, EQUIPMENT

For the first time, a federal document in DVD format, Census 2000 Redistricting Data, was loaded on the Government Documents/Scanner workstation, which is equipped with a DVD/CD-ROM drive. Four commercially-produced (Geolytics) CD-ROMS of Census data were also loaded on this workstation.

The availability of modern, reliable reader/printers for viewing and copying government documents in microfiche format is an ongoing need. The purchase of a Canon 400 microfiche reader/printer at the very end of the fiscal year only partially addressed this problem.

PUBLICITY AND OUTREACH

The Documents Assistant and Documents Librarian created a display case exhibit for April 2002 that focused on Executive Order 13233, issued by President Bush in November 2001. This E.O. restricts access to records of past Presidents. Following suggestions from ALA, the display highlighted historical and biographical books owned by the library, all of which were based in some part on presidential records, which could not have been written if E.O. 13233 had been in effect at the time. The text of the E.O. was also displayed, along with a copy of a statement from the American Political Science Association criticizing the provisions of E.O. 13233.

VIII. ELECTRONIC SERVICES & TECHNOLOGY INITIATIVESReport by Rob Lenholt, Electronic Services Librarian

Summary of Accomplishments:As a member of the Reference Team, Library Instruction Team, Systems Team, Web Team and University Green Team, I have to wear many hats in addition to the one I wear for my Electronic Services Librarian position. I enjoy this diversity of duties and thrive on the knowledge that I will always be learning something new. This year has been one of shifting priorities, as one faculty member returned, one was out for a semester, and a new member was added. When the Associate Director for Public Services returned from an extended leave of absence, my job description was slightly redefined; the Technical Services Librarian went on a sabbatical and I temporarily assumed some of her responsibilities. When we added a part-time Reference Librarian, we all gained a few extra hours relief from the desk.

Public and Faculty/Staff WorkstationsDuring the Summer 2001 term, I initiated a project to reorganize the Public Workstation identification numbering system used to monitor and track problems with the CPUs and peripherals. The original method used to number workstations was to number the CPU; as several computers got shifted around and the computers from the defunct Library Instruction Lab were brought out to the public area, the numbering system became unordered and very confusing. I changed the location numbers to the workstation carrels and tables so that locations would not change as CPUs moved from one place to another. I then renumbered and completely revised our inventory spreadsheet to include location, CPU, monitor, printer specifications, serial numbers, SU numbers, and date put in service. I also formatted the spreadsheet to more closely match the format used by CIT. This has been a very handy spreadsheet and is kept updated whenever changes are made. We now have current inventory information available on all public and faculty/staff equipment; this file resides on our network drive and can be accessed by anyone on the Systems Team.

During the Fall 2001 term, I took on the responsibility for the maintenance and upkeep of 30 faculty and staff workstations in addition to the 34 public workstations for which I am normally responsible. This precipitated the development of a spreadsheet to keep up with the myriad workstation problems and helped me remember which workstation was in what stage of completion (if I had called in CIT, if and when they responded, etc.) The log reflects that I handled 93 separate requests for service during the academic year (there are many I failed to record, as they were often done in passing). The log has developed into a useful tool for our Systems Team as we have placed it on a network drive. With this in place, if I am out or our Technical Services Librarian is out, one of our other Systems Team members can readily determine the state of completion of a particular workstation problem.

After consultation between the Reference Services and Technical Services departments, it was determined that we needed to add the Microsoft Office Suite of software to all our Public Workstations. With the help of CIT, I developed a new image for our basic Windows NT workstations. This new image included the addition of MS Office, a new desktop with a background image used on our web pages, new icons, upgraded versions of NT, Novell, McAffee, Internet Explorer, Netscape, Adobe Acrobat and slight revisions to our security settings. In Spring 2002, with CIT’s help, we worked after hours to upload the new image to all our Public Workstations. We had to create three different images for some of the older

Windows 95 machines and some had to be individually renovated.After Spring 2002 Commencement, I initiated a project to revamp and standardize the configuration of all public workstations. The project included the complete disassembly of all hardware components, thorough cleaning and preventative maintenance of each peripheral (CPU, monitor, keyboard, mouse, printer, UPS device, power strips, and all wiring). I attempted to take ergonomic comfort for patrons into consideration with this new setup by moving the CPU to the floor and opening up more desktop space for users. I also rerouted all wiring to give our main lobby area a more professional appearance. As of this report, I have reconfigured fourteen of the twenty main workstation carrels.

Web Related AccomplishmentsAfter helping to develop our plan for revising the Library website, I helped develop a template page for changing our major/subject pages. As the Associate Director for Public Services reviewed and culled the Internet links from the pages in the old format, I added or deleted appropriate database links as well as related Stetson links in the new format. As of this report, we have completed approximately 90% of the revision and should complete the project by the end of the summer.

An area of concern regarding our website was the validity of the links on our web pages. I utilized our newly acquired student assistant to help with this time consuming undertaking; I taught her how to use FrontPage software to identify invalid links. She then made a list of bad links for me to change or remove. With our new format, which includes fewer website links, it will be much easier to maintain and keep our links up to date. We now have statements on each web page that states when the page was last link checked and/or updated and by whom.

Reference Services AccomplishmentsI continue to monitor the activity of the Ask-A-Librarian email Reference Service I developed Fall 2000. We did notice a decrease in the activity of this service when we moved the top-level link on the Library homepage. We have revised that link and are hoping to see increased usage as a result.

I assisted with the major Reference collection evaluation project completed in the Summer 2001 term. We weeded outdated volumes, recommended new purchases, and compared existing paper sources to electronic alternatives. We identified areas that overlapped and were able to save funds by canceling several print volumes.

Library Instruction AccomplishmentsHaving developed a relationship with Dr. Jud Stryker, I was asked to present some Library Instruction classes to some of his upper level and graduate accounting classes.I enlisted the help of our Government Documents Librarian, as she had expertise with some of the government websites and accounting databases. This collaboration resulted in the development of an online Library Instruction handout, which I posted to each class’s BlackBoard course site. The online handouts were hot linked to databases and websites that were course-specific and remained online throughout the term. An outgrowth of these sessions was a decision to collaborate on journal articles and/or conference presentations. For assessment purposes, we developed a questionnaire for the students in the four classes taught this academic year. We will use the data from this to refine future instruction courses and to develop journal article(s). Dr. Stryker recommended that we apply for a presentation at an upcoming Educause conference; we are pleased that we have been accepted to present a

poster session on the topic in October 2002.

Assessment of 2000-2001 Goals for Electronic Services Librarian

Reference Services

Continuous Assessment of Public Access Workstations:

Goal:The CIT department is currently evaluating a product named CITRIX. This consists of a powerful server connected to a 20 – 30 PC workgroup of basic PCs.

Result:We had hoped to implement this interface in the Library to better utilize some of our lower end computers and free up faster PCs for faculty and staff areas that needed upgrades. CIT abandoned this project and we were, therefore, unable to achieve this goal.

Goal:Assessment and Recommendations for Purchasing Updated Microform Equipment: Because of the high percentage of holdings in microform formats, we need to assess and evaluate our current and future needs for updated microform equipment.

Result:We researched and investigated several microform equipment options. Because of budget restraints, we were only able to purchase one additional microfiche reader/printer. We now have one microfilm unit and one microfiche unit that have the capability of being attached to a computer; this would allow patrons to save and send copies of microfiche/film in a digital format.

Goal:Real-Time Live Reference Service: Many academic libraries have recently added chat-type, live Reference Services to their websites. I have been following this initiative through journal literature and by joining listservs devoted to this topic. We could probably set this up relatively inexpensively and give our off-campus patron population yet another means by which to interact with a Reference Librarian

Result:I attended a conference in Fort Meyers, “Information Strategies 2001”, which had several programs devoted to this topic. While I feel that this remains an attainable goal, budget cuts and lack of Reference Faculty limits our ability to achieve this. Our Associate Director for Public Services demands (and rightly so) that we will only implement this service when we can be assured that the service will be of the highest quality.

Goal:Push to Migrate All CD-ROM Databases to Web Format: This makes sense in so many ways. CD-ROM databases only provide access to data from within the Library itself. As these databases migrate to an online interface, they become available to all students, on campus or

off.

Result:During the 2001-2002 academic year we replaced or discontinued six CD-ROM databases. Four migrated to an Internet database format and two were discontinued.We currently only have nine CD-ROM databases active; of these, four are merely indexes to collections we have in microform format and two will become dated in the coming years. We will continue to seek the means to offer online alternatives to the remaining CD-ROM databases.

Goal:Library Web page Redesign: We have been discussing the revamping of our website, as it has become so large and unwieldy that we need to pare down the offerings to include only the best Megasites and let patrons do their own searches on today’s updated search engines.

Result:When the Associate Director for Public Services returned from her leave of absence in August 2001, we formed a Web Team. This team was comprised of the Associate Director for Public Services, the Associate Director for Technical Services and me. We devised and implemented a plan to revise the Library’s website; in formulating the plan we wanted to emphasize ease of use for the patron. We developed new templates, added new web page categories (in house publications, Library Research Guides, etc.) and revised 174 web pages. We developed more intuitive ways for the patron to navigate and were working on adding a site-specific search engine, as of 5/30/02. We completed approximately 90% of this goal during this academic year.

Circulation / Interlibrary Loan

Goal:Electronic Document Delivery: I have investigated several products designed to electronically deliver journal articles between cooperating libraries. My findings revealed that RLG’s Ariel software appears to be the product of choice for most academic libraries. I have discussed this with my counterparts at ERAU, UCF and USF and they all agree that Ariel has become an integral part of their ILL process for sending and receiving journal articles. This product would greatly enhance our patrons’ ability to receive journal articles in a more timely manner and allows easier access to our off-campus students.

Result:Upon the return of the Associate Director for Public Services, the responsibility for this goal was shifted to her.

Goal:Electronic Reserves: We should investigate the possibility of providing Reserve materials in electronic format. Most academic libraries have been offering this service for quite some time; it allows patrons to retrieve reserved articles from any place with Internet access (with the proper username/login accessibility). While there are copyright and “fair use” issues that need to be addressed, I am certain we could get direction from other libraries who have been offering this service. We could begin by looking into existing Blackboard technology; if we pursue this route, we could encourage University faculty to post their own Reserves to each

Blackboard class they teach.

Result:The Associate Director for Public Services also assumed the responsibility for this goal upon her return.

Goal:Further Investigation of ILL Management Software: OCLC ILLiad product offers valuable tools for management of ILL and copyright compliance data. This is a relatively new program and is currently only used by 60 or so libraries at this time. It is also fairly cost intensive. I think, however, that after the initial setup and training, we could increase staff efficiency and enhance our ILL services to patrons. There are similar products on the market, but I believe OCLC’s will eventually be the most widely used and will integrate well with our current OCLC services.

Result:The Associate Director for Public Services also assumed the responsibility for this goal upon her return.

Library Instruction Services

Goal:LINC Software: Our Library Instruction Coordinator, Jane Bradford, made me aware of some Library Instruction software, which recently became available free through an Open Source Software initiative. I intend to explore this area to see if we can integrate it into our website. This program will allow patrons to teach themselves or can be integrated into a Library Instruction program.

Result:This academic year I focused on using the University’s current online courseware, BlackBoard, to supplement Library Instruction courses I taught. I have downloaded and installed TILT, a free, online Library Instruction program, but have not yet had a chance to experiment with it.

Goal:Blackboard Library Instruction Course(s): We could investigate the possibility of setting up Blackboard courses for Library Instruction. This would allow students to participate in an asynchronous time mode. It would also allow for off-campus students to participate in Library Instruction training.

Result:In collaboration with our Government Documents Librarian and Dr. Judson Stryker, Professor of Accounting, I developed a relatively easy method for posting Library Instruction handouts to BlackBoard. I designed handouts that included course-specific links to databases and websites to aid students with research assignments.We used the handouts in Library Instruction classes held in teaching computer labs; this allowed for hands-on practice sessions for the students and gave them an opportunity to ask questions of the Librarian instructors. This was very well received by the students and Dr. Stryker. We conducted an online survey of students this Spring and are developing journal

articles; we applied for and have been accepted for a presentation at an upcoming Educause Conference this Fall.

Other

Goal:Student Assistant for Electronic Services Librarian: Request student assistant to help with maintenance and upkeep of public workstations, microform equipment, printers and other peripheral equipment. Other duties could include receipt processing of the Annual Report Collection, maintenance of staff workstations and peripherals, and Green Team responsibilities. This SA could be a student shared with Reference Department, if necessary, but I am sure I could keep him/her busy for 15+ hours per week.

Result:We asked for and received a student assistant for Electronic Services and Reference Services. She works twelve hours a week and performs the duties mentioned above, as well as checking for bad links on our website, reshelving of Reference books, restocking of paper supplies, and loading weekly updates for Current Contents, a CD-ROM database.

Goals for Electronic Services Librarian Academic Year 2002 – 2003

Public Workstations Enhancement and MaintenanceI have already consulted with CIT about upgrading the operating systems on the majority of our Public Workstations; we both agree that Windows 2000 is a much more stable OS than our current Windows NT. During the past year, we experienced a number of “blue screen” error incidents that were time-consuming and frustrating, not only for me, but for patrons as well.

After the installation of Windows 2000 on our Public Workstations, I would like to revise the current security settings to allow patrons access to certain drives on the PC. While restricting access to systems files on the hard drive, patrons are currently unable to “see” the a:, d:, and g: drives; I would like to correct this problem to allow for more intuitive access by users.

I have evaluated and am impressed with Clean Slate software. This program allows administrators to restore any system to its original configuration, even after problem users have changed settings or downloaded viruses. It is relatively inexpensive software and could save time wasted when having to manually restore settings and remove unauthorized software. CIT is currently evaluating the purchase of a campus wide license for this software and we have asked to be included in the purchase.

As a member of the Systems Team, I attempt to maintain a close working relationship with the CIT department. Since the Library is fairly self sufficient in solving most computer related problems, we rarely have to ask for CIT’s help. When we do seek assistance from them, they generally are very responsive. I intend to strive to maintain our close relationship by keeping communications open and being supportive of their operation. I have revised our inventory spreadsheets to closely match theirs; when we are asked for current inventories of our systems, we can supply the information they need instantly. Our inventory spreadsheet is also

very helpful when we are asked what our annual needs are for upgraded hardware.

I intend to complete the Public Workstation revamping project I began in May 2002. I will convert the remaining six workstation carrels this summer. I will also begin a project to reorganize our older “email/internet” workstations which reside against the South wall on the main floor and in the Northwest corner of the mezzanine.

I intend to revamp and perform preventative maintenance on the workstations at the Reference Desk, at the Circulation desk, and in the Music Library.

Website Related GoalsI will complete my assignment to add a search engine to the Library website. Google offers a shareware version to educational institutions that does not display ads on the results page. Google is currently the most highly touted search engine in the industry and would be a great addition to our home page.

As a member of the Web Team, I will continue to work toward the completion of our total site revision. We currently are attempting to revise our massive database and database info pages and hope to have that completed by summer’s end.

An ongoing goal regarding our website is to keep all links as current as possible. With our revised and stripped down format, this should become much easier in the upcoming academic year. I intend to have all web pages link checked at least monthly, if not more often.

I am in the process of developing an Electronic Services Librarian web page with content dealing with Library specific technical problems and solutions for patrons. I would like to develop a customized browser download with proxy server settings already included; accessing library databases from off campus is a recurring problem for new students, Celebration campus students, and distance education students.

I would like to find a means to enhance our printed Library newsletter by making it available online. It is currently composed using Pagemaker software and does not convert easily to an html format. We may be able to use MS Word 2000 to add it to our website, but some experimentation is necessary.

Reference Services GoalsI will continue to monitor our Ask-A-Librarian page and attempt to market this service to patrons. I hope to increase the usage of the service in the coming academic year. This service should be especially important to distance education and Celebration students and I believe it is an underused resource.

I will continue to evaluate and attempt to develop a viable Virtual Reference, real time online Reference service. With limited faculty and funding this may be unrealistic, but I think it would be well received by many patrons who seem to embrace chat-type services (AOL and Yahoo Instant Messengers for example). BlackBoard offers a chat room module that could possibly be utilized for this project without incurring additional expenses.

As a member of the Reference Team, I intend to push for total migration of all CD-ROM

databases to online formats. The current CD-ROM databases are underused and can only serve those who physically come to the Library. Conversion to online databases would serve the entire Stetson community, on campus and off.

To enhance accessibility to our vast microform collection, I will continue to push for additional purchases of updated microform equipment. I hope to work with CIT in the upcoming academic year to adapt our newest machines to accommodate file saving in digital format instead of printing out every page. I would also like to network the computers used to accomplish this to enable the files to be emailed to a patron’s account. This could also be a boon for outgoing interlibrary loan materials that we only own in microform format; instead of printing out the articles and faxing them, they could be emailed as an attachment.

Library Instruction Services Goals:As a member of the newly formed Library Instruction Team, I hope to help develop alternative methods for delivering Library Instruction. We are investigating the TILT Open Source Software product and have access to the University’s BlackBoard, online courseware. I feel that between the two products, we can develop methods to deliver our courses to students online. I hope to contribute to the Information Literacy initiative being planned by the Library Instruction Coordinator in the upcoming academic year.

In collaboration with Dr. Stryker and our Government Documents Librarian, I hope to continue to enhance our use of Library Instruction for specific Accounting classes (we have one graduate course scheduled this summer). As we evaluate the results from our online questionnaires, we will continue to assess and revise our product. With the support of Dr. Stryker, I feel we can expand our presence at the Business School and increased the number of Library Instruction classes for faculty there. This project may also help with the development of a more generalized model for the goal mentioned above.

IX. CIRCULATION SERVICES

Circulation Staff:

Cathy Ervin, Circulation SupervisorSusan Derryberry, Daytime Circulation & ILL Borrowing CoordinatorSarah Poverud, Evening Circulation Supervisor & ILL Lending CoordinatorDavid “Bill” Pitts, Evening CirculationDee Buckley, Weekend Circulation Supervisor

Library literature shows a steady decline in the circulation of print material as users turn more and more to electronic resources for research. Our circulation figures, however, actually increased 11% this fiscal year from 22,655 (plus 2,043 renewals) to 23,932 (plus 3,489 renewals).

Interestingly, fall and spring semester statistics were very close: 10,997 items circulated in the fall and 10,082 items circulated in the spring (not counting renewals). Summer session had 2,032 items circulating, while winter break accounted for 425 circulating items and the May break accounted for 398 items (not counting renewals).

Book circulation remained steady at 20,846 (20,302 last year), but video circulation jumped from 2,157 (178 renewals) to 2,897 (318 renewals). Government document circulation was down slightly from 164 to 144.

See Appendix 10 for detailed statistics.

GOALS for Circulation:

· Produce a video for student training

· Have at least one all-staff meeting (day, evening, and weekend shifts) at the beginning of the semester

· Continue to improve SIRSI reports for overdues and billing

X. RESERVES

Reserves circulation was up significantly (77%) over last year with 6,595 reserve items circulating during the fiscal year. It is unclear what caused the large increase except for the fact that reserves statistics are completely dependent upon what courses are being taught that year and how much reserve reading is required by each professor during the year. Some of the increase was also due to the fact that we added video equipment to the reserve items so that videos could be viewed in the Library. Video equipment accounted for 423 of the reserve transactions this year, but does not completely explain the increase.

Summer reserves totaled 70; fall reserves totaled 3,950; and spring reserves totaled 2,575. Books and articles were by far the most requested reserve items (5,976, or 90% of the total), with videos and AV equipment making up the remainder of the reserve items.

Students accounted for 99.2% of reserve transactions, while faculty, staff, and dependents (probably also students) made up the remaining few transactions.

See Appendix 11 for detailed Reserves statistics

Although electronic reserves have become commonplace in other libraries, we have experienced no demand for the service. I do believe, however, that it would be extremely popular if offered. After much research on the subject, I believe that our best option for electronic reserves would be the existing Blackboard system. This would require quite a bit of initial cooperation from CIT, but would be easy to administer and very cost effective.

GOALS for Reserves:

· Convert SIRSI Unicorn Reserves workstation to WebCat Reserves workstation

· Explore options for using Blackboard for electronic reserves.

XI. INTERLIBRARY LOAN

Although a plan was presented for conversion to the ARIEL software Interlibrary Loan (ILL) system during the summer of 2002, funding was unavailable due to the budget stabilization process. OCLC debuted a web-based ILL system this year that is very easy to use, but still has some major drawbacks. One is that the system times-out quickly forcing the user to log on repeatedly and the other is that lending requests must be downloaded one at a time instead of in a batch download. This adds significant time to processing the requests. If OCLC addresses these problems, however, we should definitely make the switch in the coming year.

Borrowing

Library users asked for 3,397 items on Interlibrary Loan this year, up 7.3% from 3,167 last year. Our fill rate was approximately 84.5%, although this is never a completely accurate figure because ILL requests and “fills” span months and fiscal years. (A book reqested at the end of May, for example, might arrive in June, but would be counted as “unfilled” in the May fiscal year.) The “fill” rate is down slightly from 86% last year.

Loans of books or other items that had to be returned to the lending library (dissertations, microfilm, videos, microfiche, etc.) accounted for 38.3% of the requests. Copies of articles or chapters that did not have to be returned to the lending library accounted for 61.7% of the requested items.

Student requests made up 62.3% of ILL requests; faculty accounted for 36%; and staff requests accounted for 1.7% of all ILL requests.

Lending

Other libraries asked Stetson for 7,510 items this fiscal year, down 13.4% from 8,516. We filled 4,140 of those requests, down 45% from last years’ filled total of 6,006. Our lending fill rate dropped from 71% to 55.1%.

Some of the decrease in our lending fill rate is attributable to the increasing practice of other libraries allowing their users to submit ILL requests directly through databases without mediation. The user can only see that Stetson owns a particular journal, but can’t see what years we own of that journal. So we have been getting many requests for items that we don’t actually own. Even some mediated lending requests have come with bad citations, making them impossible to fill.

Another factor was a decision made last year not to lend items published in the last two years. Because new items are also popular items, we were rejecting some requests for items that we owned. After researching this issue on the ILL listserv and finding that many, if not most, libraries did lend new books, the policy was changed so that any book that is not on the New Book shelves will be lent regardless of publication year.

See Appendix 12 for detailed Interlibrary Loan Statistics

GOALS for Interlibrary Loan:

· Continue to monitor the ILL listserv to stay current on developments

· Update ARIEL proposal to implement when funding is available

· Move to the web-based ILL system as soon as feasible

Appendix 1--Reference Services Statistics

Reference Desk Transactions2001-2002 JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTAL % CHNGDirection 48 38 55 101 75 105 46 68 100 92 118 14 860 -9.3%Reference 219 220 161 527 679 646 255 339 496 372 620 83 4617 6.4%Extended 64 63 39 104 104 102 34 45 93 49 92 14 803 2.8%Documents 6 5 4 2 13 34 4 6 17 19 13 2 125 -19.2%Email 3 2 1 16 22 11 6 7 15 3 6 6 98 -55.1%Telephone 17 22 8 35 34 40 22 24 45 34 33 10 324 23.7%Machine 112 155 67 277 250 256 118 93 174 133 220 33 1888 41.8%Other 15 15 8 23 21 3 2 11 21 22 1 0 142 118.5%Monthly Totals 484 520 343 1085 1198 1197 487 593 961 724 1103 162 8857

Reference Desk Transactions: 8,857*Non-Desk Transactions: 607 **Personal Transactions   : 843 Grand Total: 10,307

*Non-Desk Transactions: A librarian gives assistance in the public area when not scheduled at the reference desk.

** Personal Transactions: A librarian is contacted directly for assistance when not scheduled at the reference desk.

Last Year’s Reference Desk Transactions2000-2001 JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTAL % CHGEDirection 67 61 66 146 115 79 37 62 90 53 81 21 878 -41.80%Reference 186 216 130 581 638 654 225 248 457 352 554 99 4340 20.30%Extended 44 42 16 65 82 100 21 51 119 69 160 12 781 200.40%Documents 2 5 1 18 29 51 2 8 5 15 13 0 149 -10.20%Email 2 1 2 4 12 6 7 7 6 11 5 0 152 850.00%Telephone 13 20 7 49 27 25 9 14 26 43 23 6 262 19.60%Machine 56 89 43 143 207 192 75 72 117 112 167 58 1331 -9.90%Other 0 2 0 6 0 12 6 9 6 8 16 0 65Monthly Totals 370 436 265 1012 1110 1119 382 471 826 663 1019 196 7958 9.70%

Total Reference Transactions by YearYear No. of Transactions % Change from Previous Year

2001-2002 10,307 12.1%

2000-2001 9,192 26.7%

1999-2000 7,254 -12%

1998-1999 8,240 -14.6%

1997-1998 9,657 -3.1%

1996-1997 9,963 -5.2%

1995-1996 10,513 -4.9%

1994-1995 11,058 -8.3%

1993-1994 12,065 2.3%

1992-1993 11,790 -6.0%

Reference Desk Transactions by Hour

2001-2002 JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTAL NON-DESK PERS.GRANDTOTAL

8-9 AM 276 92 3689-10 AM 49 186 23510-11 AM 52 70 42 121 120 90 40 55 99 47 96 18 850 64 95 100911-12 AM 46 56 41 108 98 101 31 47 91 71 78 17 785 46 69 90012-1 PM 0 2 0 4 114 83 34 66 70 65 91 15 544 23 57 6241-2 PM 85 90 52 125 124 114 50 66 73 73 109 19 980 37 79 10962-3 PM 96 67 40 147 145 132 51 62 108 71 147 17 1083 37 91 12113-4 PM 59 70 39 142 121 149 42 59 108 72 104 18 983 28 87 10984-5 PM 60 45 41 152 104 125 61 58 86 85 119 16 952 30 54 10365-6 PM 0 2 6 17 79 82 27 45 75 44 59 6 442 7 24 4736-7 PM 33 38 3 14 60 96 37 45 56 43 62 9 496 5 7 5087-8 PM 24 37 39 100 69 102 41 32 69 43 72 12 640 0 2 6428-9 PM 28 41 24 91 97 73 41 29 77 55 92 9 657 1 0 6589-10 PM 1 2 16 64 67 50 32 29 49 55 74 6 445 4 0 449TOTALS 484 520 343 1085 1198 1197 487 593 961 724 1103 162 8857 607 843 10307

Additional Reference Transactions with Added Part-time Reference Librarian PositionOctober 2001-May 200212-1 PM 538 5-6 PM 417 6-7 PM 408TOTAL 1363% OF TOTAL 21.2

Appendix 2-- Internet Subscription Database Statistics

The Library subscribes to approximately 88 distinct subscription databases. Those that provide usage statistics are listed below. Detailed statistics on EbscoHost start on page 37 and detailed statistics on FirstSearch begin on page 38.

ABSEES Searches 109

BGMI Sessions 100  Searches 131  Retrievals 3  Views 152  Turnaways 0

Britannica Total Transactions 31,074

Business Resource Sessions 574Center Searches 2,948  Retrievals 22  Views 1,074  Turnaways 0

CollegeSource Searches 299

EbscoHost Totals Searches 56,939  Abstract Views 47,758  Full-text article Views 50,315  PDFs Views 3,578  Logins 16,462  Hits 10,797,401,852

Ethnic NewsWatch Sessions 216Searches 579Article Views 364Denied (Turnaways) 40

FirstSearch I Sessions 3,790(State of Florida) Searches 8,956

FirstSearch II Sessions 7,014(Stetson) Searches 13,417

Gale Totals Sessions 1813(see BGMI, Searches 11,276Business Resource Hours of connect time 297Center, and Literature Average session time 10 minutesResource Center) Views 5,607  Retrievals 239  Turnaways 0

GenderWatch Sessions 208Searches 601Article Views 672Denied (Turnaways) 17

Literature Resource Sessions 1,139Center Searches 8,197  Views 4,381  Retrievals 214  Turnaways 0

MLA Bibliography Logins 444  Searches 1,670  Views 23,006  Hours of connect time 93  Turnaways 9

MLA Directory Logins 135  Searches 396  Views 139  Hours of connect time 19.5  Turnaways 0

ProQuest Searches 17,075  Citations 272  Abstracts Views 5,824  Full-text Views 12,802  Full-text + Graphics Views 7,194  Page Image Views 761  Total Views 26,899

Standard & Poor's Searches 610  Hits (Views) 225

WilsonWeb Searches 181,898  Records Viewed 201,349  Abstracts Viewed 13,836

Additional notes on Internet Subscription Databases:

EbscoHost is a fixed-rate subscription service with unlimited searching and unlimited simultaneous users that is comprised of six databases: Academic Search Elite, Business Source Elite, ERIC, Sociofile, PsycINFO, and PsycARTICLES. Academic Search Elite and Business Source Elite provide a high percentage of full-text or page image documents, while PsycARTICLES contains the full-text of 24 psychology journals. The Psychology Department is using PsycARTICLES in place of some print subscriptions. ERIC, Sociofile, and PsycINFO are indexes only, with links to full-text in the other Ebsco databases.

EbscoHost Usage Statistics*

Searches 1999-2000 2000-2001 2001-2002

Academic Search Elite 28,129 32,731 29,550Business Source Elite 5,055 7,208 5,154Books in Print 743 Moved to

FirstSearch

Moved to Bowkers

ERIC 5,218 6,319 4,343Sociological Abs 5,568 7,328 3,557PsycINFO 7,392 8,700PsycARTICLES** 4,294

*Total searches in the five databases does not equal total EbscoHost searches because EbscoHost counts searches of various non-database portions of its web pages in the search total.

**New database; partial year statistics

Top 10 Full-Text EbscoHost Sources 2001-02Periodical Full-text

article views2001-2002

Economist 1,554Christian Science Monitor 1,498Newsweek 896Business Week 874Journal of Personality & Social Psychology 862Time 806US News & World Report 728Lancet 637Forbes 518Maclean’s 691

Top 10 Abstract EbscoHost Sources 2001-02Periodical Abstract

views2001-2002

New York Times 2,454ERIC Documents 1,622Wall Street Journal 1,310Dissertation Abstracts: Sciences & Engineering

837

Journal of Personality & Social Psychology

529

Dissertation Abstracts: Humanities & Social Sciences

491

Perceptual & Motor Skills 461Psychological Reports 456American Journal of Psychiatry 413Times Educational Supplement 284

FirstSearch I is the Florida State Library’s selection of databases that we may access at no charge. FirstSearch II databases are paid for by the Library on a per-search basis

FirstSearch SearchesSearchesFY 97-98

Searches FY 98-99

SearchesFY 99-00

SearchesFY 00-01

SearchesFY 01-02

FSI (State) 5,963 7,969 5,961 8,260 8,956FSII (Stetson) 6,582 8,648 11,062 9,916 13,417Total Searches 12,545 16,617 17,023 18,176 22,373

FirstSearch SessionsSessions FY 97-98

SessionsFY 98-99

Sessions FY 99-00

SessionsFY 00-01

SessionsFY 01-02

FSI (State) 2,883 3,638 5,768 3,324 3,790FSII (Stetson) 2,819 3,975 14,899 5,375 7,014Total FS 5,702 7,613 20,685 8,699 10,804

FirstSearch I Databases (State) SearchesWorldCat 4338Medline 1983ERIC 1065Article1st 644GPO 351Eco 191Papers First 130World Almanac 92Union 64Proceedings 44Net First 42Contents 12Total Searches 8,956

FirstSearch II Databases (Stetson) SearchesBasic Biosis 3879ATLA Religion* 1833Arts & Humanities 1110Newpaper Abstracts 787EconLit 657Dissertation Abstracts 501Business & Industry 493Biology & Agriculture 399Biology Digest 315ECO 297Agricola 266Art Index 264Essay 219Book Review Digest 218GeoBase 192Biography Index 191WorldScope 168Library Literature 164MDX Health 152Index to Legal Periodicals 151RILM** 147PAIS 138Applied Science Index 119Fact 111Social Sciences 101Contemp. Women's Issues 95Humanities Index 79Business Orgs 59Cinahl 52General Science 51Consumer Index 37Event 36Disclosure** 31Internet & PC 29BAMP 26Alt Press Index** 23Union** 15Educ Index 6Data Times 6Total Searches 13,417

FirstSearch I & II Rankings State/Stetson SearchesWorldCat State 4338Basic Biosis Stetson 3879Medline State 1983ATLA Religion* Stetson 1833Arts & Humanities Stetson 1110ERIC State 1065Newpaper Abstracts Stetson 787EconLit Stetson 657Article1st State 644Dissertation Abstracts Stetson 501Business & Industry Stetson 493Biology & Agriculture Stetson 399

GPO State 351Biology Digest Stetson 315ECO Stetson 297Agricola Stetson 266Art Index Stetson 264Essay Stetson 219Book Review Digest Stetson 218GeoBase Stetson 192Eco State 191Biography Index Stetson 191WorldScope Stetson 168Library Literature Stetson 164MDX Health Stetson 152Index to Legal Periodicals Stetson 151RILM** Stetson 147PAIS Stetson 138Papers First State 130Applied Science Index Stetson 119Fact Stetson 111Social Sciences Stetson 101Contemp. Women's Issues Stetson 95World Almanac State 92Humanities Index Stetson 79Union State 64Business Orgs Stetson 59Cinahl Stetson 52General Science Stetson 51Proceedings State 44Net First State 42Consumer Index Stetson 37Event Stetson 36Disclosure** Stetson 31Internet & PC Stetson 29BAMP Stetson 26Alt Press Index** Stetson 23

Union** Stetson 15Contents State 12Educ Index Stetson 6Data Times Stetson 6

Appendix 3: Online Services Statistics

The Library has active subscriptions to two online services, Dialog and Dialog’s Classroom Instruction Program (CIP). All searches this year were subsidized by the University. The number of student searches has dropped to the point that the Library can subsidize all student searches (unless the librarian feels that the search can be done as well or better in a non-fee database).

Dialog/CIP 2001-2002  TOTALSSearches 52Cost $1,201.46 Avg. Cost/Search $23.11 CIP 28Dialog 24 Student Searches 19Faculty Searches 24Staff Searches 9

Departments Total SearchesChemistry 18Library 15Marketing & Comm 9Biology 4American Studies 2Business 1Communication 1History 1Unknown 1

Databases Total SearchesChem Abs 22Beilstein 8Newspaper Abstracts 5Basic Biosis 4Historical Abstracts 3America History & Life 2Social SciSearch 2Agro 1FindEx 1History (ALL) 1Papers (ALL) 1SciSearch 1

Appendix 4: Library Instruction Statistics

TOTAL COMPARATIVE YEARLY STATISTICSLibrary Instruction Presentations

B. June 1-May 31

Total CIP Year Present. Presentations % CIP No. Students

1987-88 33 18 55% 5941988-89 50 30 60% 8581989-90 59 32 54% 9241990-91 53 25 46% 8351991-92 56 14 25% 9861992-93 56 16 28% 7511993-94 69 20 29% 7691994-95 65 15 23% 8791995-96* 81 13 16% 9451996-97 75 13 17% 9161997-98 76 4 5% 10371998-99 68 6 9% 9921999-2000** 66 4 6% 9092000-2001 71 2 3% 9982001-2002 60 1 2% 989

*First academic year without a winter term.** Six instruction sessions in the fall semester had to be cancelled because the University closed due to impending hurricanes. These sessions were not able to be made up.

COMPARATIVE YEARLY TOTALS1995-96 1996-97 1997-98 1998-99

#DEPTS 17 14 17 15

#TOURS 16 21 25 16

#LECTURES 50 43 58 39

#DBDEMOS 13 32 47 43

#DATABASES DEMOED (not countingCat, CIP, or Internet) 5 15 17 19

#INTERNET 10 19 17 28 DEMOS

#CATALOG 0 25 33 44 DEMOS

#HANDS-ON 9 2 12 37

Databases ERIC(5) ASrch(21) Ebsco(20) ASrch(16)Demoed and PLIT(5) NwspAbs(3) FSII(17)* Lexis-N(5)Number of RIA(1) ERIC(3) FSI(9)* InspecTimes DemoedABI(1) FBIS(2) MLA(5) MLA(1)

NwspAbs(1) NewsB(3) Socio(3) Socio(2)NTDB(1) NewsB(8) NewsB(1)PLIT(6) ComSrch(1)

ComSrch(1)EthNsWatch(1) PLIT(3) PLit.(4)Vietnam(1) RILM(1) UNStat(1)Biosis UNStatYrBk(1) WldDev.(1)Beilst WldTbls(1) Medline(1)Georef ERIC(2) SSciAbs(3)Art ABI(1) RGd.Abs(4)Inspec NwspAbs(1) Census(1)ChemAbs CIS(1) NYT(1)

ChemAbs AtsHum.(3)Beilst BBiosis(3)

ChemAbsBeilst

*We didn’t break out the individual databases in FirstSearch I and II which was a mistake.

COMPARATIVE YEARLY TOTALS1999-2000 2000-01 2001-2002

#DEPTS/PROGRAMS 19 19 24

#TOURS 17 20 23

#LECTURES 21 21 11

#DBDEMOS 16 24 53

#DATABASES DEMOED (not countingCat, CIP, or Internet) 26 28 24

#INTERNET DEMOS 15 18 14

#CATALOG 40 41 34 DEMOS

#HANDS-ON 49 60 53

Databases ERIC(2) ERIC(3) ERIC(2)Demoed & PLit(2) Plit(7)Number of Asrch(23) Asrch(20) Asrch(26)Times PQ(21) ProQ(16) ProQ(20)Demoed Medl(2) Medline(2) Medline(1)

RILM(2) A&H(14) A&H(6)AH(4) SocSciAbs(1)Socio(1) MLA(4) MLA(2)SSAbs(2) CommSrch(1)MLA(2) L-N(13) L-N(19)Ethnic(1) GeoBase(1) GeoBase(1)ComSch(2) Environ(1) Environ(1)L-N(7) Human(7) Wilson(9)GeoB(2) NewsB(4)GeoR(1) WordDev(1)Envi(2) Ed.Indx(1)BusSEl(1) Beilstein(1) Beilstein(1)Hum(2) GenSci(1)NsB(1) Rs’Guide(1)

Wdev(1) ABI(1) ABI(3)UNSt(1) GenderW(1) GenderW(1)Landv(2) W’sIssues(1)Census(1) IdxLegalPer(1)Tiger(1) PAIS(1) PAIS(1)Beil(1) EconLit(1)GenSci(1) LitResCntr(1) LitRsCntr(3)

ChemAbsts(1) ChemAbs(1)ATLA(1) ATLA(1)

Sociofile(1)CommAbs(1)EssayGenLit(1)GaleBus(2)RIA(1)ArtIndex(1)GroveArt(1)

Times of Classes—Comparative Yearly Totals Morning Afternoon Evening Weekends

1996-1997 01997-1998 51998-1999 11999-2000 22000-2001 37 30 42001-2002 28 27 4 1

Places of Instruction/Number of Sections—Comparative Yearly TotalsLibrary Lab/Room 5

General Access Library Lab#1/Room 5

Public Area of Library

Library Group Study Room

Other

2000-2001 46* 19 4 22001-2002 *No longer

Library-controlled

49 2 2 3 IMC Room #251 Allen Hall1 Room 205 Eliz.2 Combo. Of Congress.Reading Area and public area (IB students)

* In December of 2000 Room 5 became a general access lab (Library Lab #1) controlled by C.I.T.

Librarian Leading Session/Number of Sessions—Comparative Yearly Totals2000-2001

2001-2002

Bradford 65 (92%) 50 (83%)Costello 4 (6%) 4 (7%)

Bradford/Costello 1(1%) 2 (3%)Costello/Stillings 1(1%) 0Lenholt/Costello 0 3 (5%)Lenholt 0 1 (2%)

Instruction Yearly Totals Tally SheetAcademic Year 2001-2002

Summer Term 2001 Fall Term 2001 Spring Term 2002

June July SummerTotal

Aug Sept Oct Nov FallTotal

Jan Feb Mar

Total Number Sessions

1 2 3 6 19 12 8 45 3 2 6

CIP 0 0 0 0 1 0 0 1 0 0 0Other 1 2 3 6 18 12 8 44 3 2 6% that were CIP(only in yearly totals)Number of Different Departments

0 3 1 5 8 2 0 15 3 1 2

Names of Deparments/New Departments

Engl

ErlyStart

3 SpanCounMathEduc

HistChemSocEnvSciAcctPolSciCommAmerSt

Honors(Hum)GenBus

16 Art

Number/Names of Different Programs

Cross-CultCntr

1 Trans-fers

DHSIB (History)

2

Number of Tours 1 0 1 1 5 6 6 18 2 1 1Number of Classes Using Lectures*

0 0 0 2 3 1 1 7 2 1 1

Number of Classes Using Database Demonstrations

1** 2 3 4 17 12 7 40 2 2 5

Number of Classes Using Hands-On

1 2 3 3 16 12 8 39 2 2 6

Number Classes Showing How to Use the OPAC

1 2 3 3 10 7 5 25 0 1 4

Number of Databases Demonstrated

3 0 0 8 13 3 0 24 0 0 2

Classes Showing How to Search for Web Sites or Taking Students to Appropriate Web Sites

0 1 1 2 4 3 2 11 1 1 0

Number of Students Attending LI Classes

4 28 32 156 242 182 145 725 69 35 111

Number of Morning Sessions (8:00 a.m.-noon)

1 1 2 2 5 6 6 19 2 1 4

Number of Afternoon Sessions (noon-5:00 p.m.)

0 1 1 2 12 6 2 22 1 0 2

Number of Evening Sessions (after 5:00 p.m.)

0 0 0 1 2 0 0 3 0 1 0

Number of Weekend Sessions

0 0 0 1 0 0 0 1 0 0 0

Bradford 1 2 3 5 14 12 7 38 2 1 5Costello 0 0 0 1 3 0 0 4 0 0 0Bradford/Costello

0 0 0 0 0 0 1 1 0 0 1

Lenholt/Costello 0 0 0 0 1 0 0 1 1 1 0Lenholt 0 0 0 0 1 0 0 1 0 0 0

Place/Library Lab #1

0 2 2 3 16 11 7 37 2 2 5

Place/Public Area of the Main Floor

1 0 1 0 1 0 0 1 0 0 0

Place/Group Study Room

0 0 0 0 2 0 0 2 0 0 0

Place/Other 0 0 0 31IMC #251 Allen Hall1 205 Eliz.

0 1IMC#25

1PublicArea &Docs(IB)

5 1 IMC#25

0 1 CongRead & Public Area

Databases Demonstrated or Used Hands On and Number of Times Used in a Class

Acad. Univ. (3)ProQ (3)GenderW (1)

Acad.Univ. (21)ProQ(15)L-N(16)MLA(2)A & H (3)Hum (2)EssayGenLit(1)Wilson(5)ERIC(1)GeoBase(1)Medline(1)SocAbs(1)Environ(1)ChemAbs(1)PAIS(1)CommAbs(1)GaleBus(2)ABI(2)RIA(1)GaleLit(1)Beilstein(1)

L-N(3)Arts & Hum(3)Acad.Univ.(3)ProQ(2)ATLA(1)ERIC(1)EducIndex(1)GaleLit(2)Humanities(1)RIA(1)ABI(1)GaleBus(1)ArtIndex(1)GroveArt(1)

* Defined as librarian speaking 15 minutes or more while students listen (no hands-on) and/or watch only** Either demo only or demo with students working along with librarian; can include OPAC demo—before it was defined as demo only of those db on CD or with limited # of users

Appendix 5: Information Literacy Plan for Stetson University

Plan for Information Literacy at Stetson University1

Submitted by Jane Bradford, Coordinator of InstructionWith input from the other members of the Instruction Team:

Susan Ryan, Barbara Costello, and Rob LenholtApproved by Library faculty 5/24/02

Last Updated: 5/24/02PrefaceIn its list of criteria for accreditation, the Commission on Colleges of the Southern Association of Colleges and Schools (SACS) establishes the following definition of information literacy: “the ability to locate, evaluate, and use information to become independent life-long learners.”2 In its Academic Support section, the SACS criteria for accreditation include the following:

Libraries and learning resource centers must provide students with opportunities to learn how to access information in different formats so that they can continue life-long learning. Librarians must work cooperatively with faculty members and other information providers in assisting students to use research materials effectively . . . this should be consistent with the goal of helping students develop information literacy . . ..3

Stetson University’s Mission states that “we embrace diverse methodologies to foster effective communication, information and technological literacy, and aesthetic appreciation. We encourage the development of informed convictions, independent judgment, and lifelong commitments to learning that are characteristic features of the enlightened citizen.”4

Likewise, the Library’s Mission Statement affirms the educational mission of the Library:

the mission of the duPont-Ball Library and library faculty and staff is to support the educational programs of the University and to collaborate with classroom faculty in the development and support of the curriculum through gathering and organizing information both physical and virtual, teaching library users how to access and evaluate information, and providing an environment conducive to research and study. In fulfilling this mission, the Library strives to be: . . . A primary resource for life-long learning. . . . In support of this mission: Library faculty must be available to teach students how to search for and evaluate information. . . . [Reviewed and approved by Library faculty October 2000] 5

1 Thanks to the library of the University of Rhode Island for use of their "Plan for Information Literacy" as a model for the structure of this plan. Used with permission. (http://www.uri.edu/library/instruction_services/infolitplan.html)2 Commission on Colleges, Southern Association of Colleges and Schools. Criteria for Accreditation. 10th ed., 1996. Section 4.2.2.6.3 Commission on Colleges, Southern Association of Colleges and Schools. Criteria for Accreditation. 10th ed., 1996. Section 5.1.2.4.4 Stetson University’s Mission Statement can be found at http://www.stetson.edu/aboutsu/mission.shtml#15 Full Mission Statement of the duPont-Ball Library is available at http://www.stetson.edu/library/mission.html

The Association of College & Research Libraries (ACRL) approved a document outlining Information Literacy Competency Standards for Higher Education.6 These competencies reiterate the need for individuals to become life long learners. In its Introduction to the Competencies, ACRL asserts that “[Information literacy] is common to all disciplines, to all learning environments, and to all levels of education. It enables learners to master content and extend their investigations, become more self-directed and assume greater control over their own learning.”7

The American Association of School Librarians’ Position Paper on Information Literacy states that “to be prepared for a future characterized by change, students must learn to think rationally and creatively, solve problems, manage and retrieve information, and communicate effectively. By mastering information problem-solving, students will be ready for an information based society and a technological workplace.”8

In the context of the above mission statements and accreditation criteria, the mission statement for Instructional Services at the duPont-Ball Library is as follows:

The instructional mission of the Library is to initiate and support opportunities for faculty and students to develop technological, evaluative, and critical thinking skills in pursuit of lifelong information literacy. Using a variety of methodologies, we will provide these initiatives in support of and in conjunction with the curricular and research needs of the University. We do this in the context of the Information Literacy Competency Standards of the Association of College and Research Libraries and the University’s mission which embraces the value of “the centrality of knowledge, examined ideas, and independent judgment in the life of an educated person.”9

A Learning Library

“A paradigm shift is taking hold in American higher education. In its briefest form, the

6 Association of College and Research Libraries. “Information Literacy Competency Standards for Higher Education,” 2000. See Appendix A. Also available at http://www.ala.org/acrl/ilstandardlo.html7 Association of College and Research Libraries. “Information Literacy Competency Standards for Higher Education, Information Literacy Defined” 2000. Available at http://www.ala.org/acrl/ilintro.html#ildef8 American Association of School Librarians. “Information Literacy: A Position Paper on Information Problem Solving,” 1994. Available at http://www.ala.org/aasl/positions/ps_infolit.html9 Instructional Services Mission Statement available at http://www.stetson.edu/library/bimission.html. Quote from Stetson University. “Values and Vision,” 2000. Available at www.stetson.edu/aboutsu/mission.shtml#2

paradigm that has governed our colleges is this: A college is an institution that exists to provide instruction. Subtly but profoundly we are shifting to a new paradigm: A college is an institution that exists to produce learning. This shift changes everything. It is both needed and wanted.”10 As Diane Chapman Walsh said in a 1999 article in Change magazine:

Higher education has an evolving and urgent agenda very much attuned to major forces in the larger society. And that is as it should be; these programmatic innovations are important . . .The point I want to make, however, is that technology, experiential learning, global education, multiculturalism, and other innovations on the new agenda need to be understood as secondary, not primary. They are not valuable as ends themselves, but as pathways to a larger end—developing students who are lifelong critical thinkers and learners.11

This paradigm shift affects the library as profoundly as it affects all other aspects of the teaching/learning dynamic at a university. We need to restructure ourselves into a Learning Library “where we actively promote our services as [a] bridge to information empowerment.”12

The goal of the Information Literacy Plan is to foster just such empowerment, to produce “lifelong critical thinkers and learners.” The Plan seeks not to undo the current program in library instruction but rather to expand and fortify it. As Shapiro and Hughes in their Educom Review article declared, information literacy should be a new liberal art:

Information and computer literacy, in the conventional sense, are functionally valuable technical skills. But information literacy should in fact be conceived more broadly as a new liberal art that extends from knowing how to use computers and access information to critical reflection on the nature of information itself, its technical infrastructure, and its social, cultural and even philosophical context and impact - as essential to the mental framework of the educated information-age citizen as the trivium of basic liberal arts (grammar, logic and rhetoric) was to the educated person in medieval society.13

By adding critical thinking14 and information concepts to our program, we can focus on

10 Barr, R. B. and Tagg, J. (1995) “From Teaching to Learning: A New Paradigm for Undergraduate Education.” Change, 27, 12-25 (November/December) as quoted in Snavely, Loanne (2000) “The Learning Library.” Research Strategies, 17, 79 (Special Issue).11 Walsh, D. C. (1999) “The Academic Calling: Creating Spaces for the Spirit.” Change, 31, 18-23 (July/August) as quoted in Snavely, Loanne (2000) “The Learning Library.” Research Strategies, 17, 81 (Special Issue).12 University of Rhode Island, Plan for Information Literacy, “A Teaching Library.”13 Shapiro, Jeremy J. and Shelley K. Hughes, “Information Literacy as a Liberal Art: Enlightenment Proposals for a New Curriculum.” Educom Review 31, No.2,1996. Also available at http://www.educause.edu/pub/er//review/reviewarticles/31231.html14 Barry K. Beyer defines critical thinking in his article “Critical Thinking: What Is It?” Social Education, 49 (1985): 270-276 as the “ability to assess authenticity, accuracy and/or worth of knowledge, claims and arguments.” A definition of critical thinking

educating the Stetson community to become information literate in the broadest and most lasting sense.15

Information Literacy Defined

In its simplest definition “information literacy is a set of abilities requiring individuals to ‘recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information.’”16 But that definition is deceptively simple which is evident when one begins to analyze what an information literate person is able to do. “An information literate individual is able to

▪ Determine the extent of information needed ▪ Access the needed information effectively and efficiently ▪ Evaluate information and its sources critically ▪ Incorporate selected information into one’s knowledge base ▪ Use information effectively to accomplish a specific purpose▪ Understand the economic, legal, and social issues surrounding the use of

information, and access and use information ethically and legally.”17

“Information literacy is more than library instruction; it includes an understanding of the landscape of information in today's world and knowledge of how to gather, evaluate and use information. . . . Information literacy is the ability to understand the concepts and values of information in the context of data, information and knowledge. Further, it is the ability to understand where information comes from, where it goes, and what the relationship is between the learner and the information world. It means being able to gather, analyze and use information in an effective and meaningful manner.”18

Surely it is now cliché to say that in the Information Age it is a necessity for all students, staff, and faculty to be accomplished information users. In order to fulfill our mission of graduating information literate students, the Library envisions a revised design for delivering library instruction to the University community.

provided by the Center for Critical Thinking is given as “Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action.” A fuller definition is provided at http://www.criticalthinking.org/University/univclass/Defining.html15 University of Rhode Island, Plan for Information Literacy, “A Teaching Library.”16 Association of College and Research Libraries. “Information Literacy Competency Standards for Higher Education, Information Literacy Defined” 2000. Available at http://www.ala.org/acrl/ilintro.html#ildef17 Association of College and Research Libraries. “Information Literacy Competency Standards for Higher Education, Information Literacy Defined” 2000. Available at http://www.ala.org/acrl/ilintro.html#ildef18 University of Rhode Island, "Plan for Information Literacy,” Preface

Coordination of Information Literacy Efforts

The Instruction Coordinator in conjunction with all reference librarians will oversee the development of a University-wide information literacy program. The Instruction Team will be charged with

· Defining information literacy competencies for the University community· Creating objectives for integrating the ACRL competencies into the University’s

curricula and action plans to implement the objectives· Promoting the integration of information literacy competencies into the curricula

of the University· Assessing the progress of the University community towards these

competencies· Evaluating the overall Information Literacy Program

The Team may draw on the knowledge and expertise of other individuals or groups as needed. Members of the Instruction Team will engage in ongoing professional development in all areas of the teaching/learning process.

The Information Literacy Program will focus on undergraduate and graduate students as well as the teaching and research needs of the campus faculty.

The Information Literacy Program

The Information Literacy Program seeks to establish a curricular-wide set of information competencies which will ensure that graduates and faculty are competent, knowledgeable information gatherers and users. The program will establish learning goals for each level and discipline of the undergraduate curriculum. It will also offer learning opportunities for graduate students and faculty. The program seeks to establish a formal college/school adoption of information literacy principles and competencies.

The Program will be implemented using a variety of delivery options. Likewise, various assessment and evaluation methods will be used to measure the efficacy of the program and to suggest needed changes. Assessment and evaluation will include yearly comparison of the Program against the Association of College and Research Libraries (ACRL) Standards for College Libraries, Instruction Section19 and ACRL’s Guidelines for Instruction Programs in Academic Libraries20

Students

“To address the information literacy needs of our students we recommend the creation of an incremental program teaching information literacy competencies. The program will address the

19 Association of College and Research Libraries. Standards for College Libraries 2000 Edition, Instruction Section. Available at http://www.ala.org/acrl/guides/college.html#notes.20 Association of College and Research Libraries. Guidelines for Instruction Programs in Academic Libraries. Available at http://www.ala.org/acrl/guides/guiis.html.

competencies as outlined in the Association of College & Research Libraries’ competency standards and refined by the Instruction Team in consultation with faculty and other University groups such as various curriculum committees.

The program aims to reach all Stetson students by

· Requiring all students to achieve the competencies outlined by the program.· Developing measurable outcomes and a means for student accountability· Coordinating with faculty of departments or colleges to address the information

literacy needs of each discipline.· Integrating the concept of information literacy into the curriculum wherever

possible.· Offering students a variety of ways to achieve the competencies in information

literacy”21

Faculty

A bedrock principle of the Information Literacy Program at Stetson is collaboration with other faculty. We see the classroom faculty as essential and welcome partners in working toward the goal of graduating information literate students. Concomitantly, faculty have their own teaching and research needs. The Information Literacy Program will also provide opportunities for faculty to develop and enhance their information literacy skills.

To address the information literacy needs and awareness of Stetson faculty we recommend the following:

· Continue new faculty orientation reception/workshop to introduce the concepts and curriculum of information literacy

· Hold workshops for all faculty to introduce new and improved products and services, where appropriate. At the least, announce new or revised products and services to faculty

· Consult with other teaching faculty to develop models of collaborative instruction to build information literacy skills into the curriculum

· Promote currently existing library services and expertise to facilitate the research process.

Information Literacy ConceptsThe following chart outlines information literacy concepts that may be covered

throughout the program /curriculum. Not all concepts would be covered in any one class or even course. This chart is meant to be illustrative, not definitive.

21 University of Rhode Island, Plan for Information Literacy, Students

Universal Concepts

1. What is information?

2. Why is information produced? Why is information sought?

3. Evaluating quality of information · Authority · Currency · Purpose · Appropriatenes

s

4. Values and issues regarding information· Privacy· Ethical/unethi-

cal uses of information

· Citing—acknowledging others’ work

5. Applications of

Information · Personal· Professional· Civic

IntroductoryConcepts in

Scholarly Inquiry

1. Who produces information?

2.What formats does it come in?

3.What are the timelines for the various forms of publications?

4. How is information organized · Classification

systems · Indexes· Format· Web/Internet

5. Basic scholarly tools· Catalogs · Indexes · Web/Internet· Primary/Secon-

dary Sources· Library Services

6. Evaluating quality of information · Authority· Currency· Purpose· Appropriatenes

s· Web/Internet(special situations)

7. Citing—acknowledging others’ work

More Advanced Concepts in Scholarly Inquiry

1. Recognize and articulate information need

2. Define research question

3. Identify key words and concepts

4. Formulate a search strategy· Where is

information most likely to be found? (books, newspapers, journal articles, Ineternet, etc.)

· What catalogs/ indexes/databases are most likely to have the information?· What words should

be searched? Subject Headings /

Subject Descriptors· How should

electronic search statements be constructed using Boolean operators and other electronic options?

5. Evaluating quality of information · Authority · Currency · Purpose· Appropriateness· Web/Internet

(special situations)

Subject Specific Concepts and Resources

1.Concepts related to individual subject areas:· Who produces the information in this discipline?· What forms of information are most often used in this discipline (monograph, trade publications, academic journal articles, pre- publications)?· What are the major associations or groups of this discipline?· What are the major or standard publications of this discipline?

2. Subject-specificresources:· Print · Electronic· Importance of Primary/Secondary Literature· Subject Headings / Subject Descriptors· Importance of Original Research· Style Guide(s)

6. Evaluate results andrefocus search if necessary

Methods

There are a number of methods through which these concepts can betaught at Stetson. Some of these options already exist, while others wouldneed to be developed.

· Subject-specific, course-related or course-integrated, in-the-classroom instruction (which may include a range of teaching methods)

· Web-based instructional materials / tutorials· Individual transactions at the Reference Desk, over the phone, or via email· Handbook/Workbook · Assignment-specific worksheets· Consultation with faculty / Assignment design· Stand-alone, for credit, course(s)

Stages of the Information Literacy Plan

First Year

By the end of their fist year, all students should have mastered the Universal and Introductory Concepts (see above). Many will also have been familiarized with some of the Advanced Concepts and will have worked with Subject-Specific Concepts and resources.

English 121

English 121 will introduce students to the library and information seeking skills and theory as the first step to information literacy. The skills and concepts listed below are not listed in any particular order.

In English 121, students will

· Become familiar with Library building locations and service points· Become familiar with Library services, especially circulation, reference, and

reserves· Become familiar with using WebCat (the Library catalog) to locate books and other

cataloged materials· Understand Library of Congress call number sequence· Understand appropriate uses of the Internet in research and how the Internet differs

from searching a subscription database or catalog.· Understand how content may appear different when presented in different formats

(fiche, film, print, electronic text, electronic pdf, etc.)

· Understand that some sources (whether print or electronic) provide citations only; other sources provide citation and summary (abstracts); some sources provide citation and full text

· Understand what a periodical index is· Understand the difference between a catalog and an index· Understand what a periodical is and learn the difference between a

newspaper, a popular magazine, a trade publication, and a scholarly journal · Understand the structure of electronic records and their use in the process of

searching the Library’s general, interdisciplinary periodical databases· Become familiar with techniques for evaluating information, in all formats whether

print or electronic, including considering such concepts as authority, currency, purpose, and appropriateness

· Understand the distinction between primary and secondary sources· Understand the format(s) for citing materials of various types· Know the definition of plagiarism and can effectively judge when materials must be

cited· Understands the concepts of academic honesty and intellectual property rights

English 121 information literacy instruction will consist of the requirement of reading the Library Handbook in all EH 121 sections, in-library instruction, a brief tour of the library building, and a follow-up assignment facilitated by the course instructor.

Many of the materials for EH 121 will be available on the Web, and at some point an interactive web tutorials may be developed.

First-Year Evaluation and Assessment22

Possible Forms of Evaluation and Assessment Include the Following:

· Administer a class evaluation form in every class taught· Administer class-specific evaluation and/or assessment form to measure attainment of

goals for a specific class or assignment· Every three years, administer pre- and post-tests before and after the EH 121 research

paper is completed. Analyze those results to measure learning outcomes· Ask EH 121 instructors to include a section on student reaction to research in any

journals or diaries the instructor requires. Ask that the instructors share those sections with the Library’s Instruction Team

· In the spring term every three years, use focus groups of first-year students to solicit more in-depth reactions to their library instruction experiences during their first year

· In the spring term every three years, survey or form focus groups of transfer and international students to learn of their first-year library experiences

· Undertake evaluation by other Stetson Library faculty and/or librarians from other colleges or universities (peer review). This may include classroom visitation(s).

· Ask EH 121 instructors to fill out a separate class evaluation to be sent to the teaching librarian’s supervisor.

22 Not all methods of evaluation or assessment will be used with every course or every term

Sophomore Year

During their sophomore year, students most likely will take general education courses and a course or courses designed to introduce the student to their major discipline. During their sophomore year they will have the continued opportunity to master Introductory and the More Advanced Information Literacy Concepts and will have worked with Subject-Specific Concepts and Resources.

Library faculty will need to work closely with the General Education Program as well as with individual departments and programs to incorporate information literacy modules into the classrooms of general education and the “introduction to the discipline” courses.

Sophomore-Year Evaluation and Assessment

Possible Forms of Evaluation and Assessment Include the Following:

· Administer a class evaluation form for every class taught· Ask course instructor to fill out a separate evaluation to be sent to the teaching

librarian’s supervisor· If a course is considered to be an “introduction to the discipline course,” in the spring

semester, survey those students who were in the class, asking what they found most/least helpful and asking for suggestions for improvement

· If a course is considered to be an “introduction to the discipline course,” in the spring semester, survey the faculty member (or members) evaluating the students in that course asking them to rate student research and to suggest changes to the information literacy portion of the course

· Administer class-specific evaluation and/or assessment form to measure attainment of goals for a specific class or assignment

· Undertake evaluation by other Stetson Library faculty and/or librarians from other colleges or universities (peer review). This may include classroom visitation(s).

Junior Year

In their junior year, students’ course work becomes more subject-specific since most of the courses they take are in their major area of study. By the end of their junior year, students will have strengthened their mastery of Introductory and More Advanced Concepts and will have had experience working with Subject Concepts and Resources.

Information literacy in the junior year will be delivered primarily through the use of course-integrated or course-related instruction. Library faculty will collaborate with faculty members teaching courses in the students’ major areas of study to design assignments, exercises, and instruction that emphasize subject-specific concepts and resources.

Junior-Year Outcomes/Assessment

Possible Forms of Evaluation and Assessment Include the Following:

· Administer a class evaluation form for every class taught· Ask course instructor to fill out a separate evaluation to be sent to the teaching

librarian’s supervisor· If a course is considered to be an “introduction to the discipline course,” in the spring

semester, survey those students who were in the class, asking what they found most/least helpful and asking for suggestions for improvement

· If a course is considered to be an “introduction to the discipline course,” in the spring semester, survey the faculty member (or members) evaluating the students in that course asking them to rate student research and to suggest changes to the information literacy portion of the course

· Administer class-specific evaluation and/or assessment form to measure attainment of goals for a specific class or assignment

· Undertake evaluation by other Stetson Library faculty and/or librarians from other colleges or universities (peer review). This may include classroom visitation(s).

Senior Year

By the time students have completed their senior year of study, they should have mastered Basic Concepts and More Advanced Concepts. They should have worked extensively with Subject-Specific Concepts and Resources in their fields. Ideally, individual consultations with librarians on individual research projects would supplant class instruction at the senior level, but class instruction is always an option.

Senior-Year Evaluation and Assessment

Possible Forms of Evaluation and Assessment Include the Following:

· Administer an evaluation form for every class taught· Ask course instructor to fill out a separate evaluation to be sent to the teaching

librarian’s supervisor· Include an Information Literacy component as part of the Senior/Capstone Project—this

could be a part of the project itself, such as a bibliography or work with primary sources, or it could be a separate entity, such as a log of the research process for the project

· Comprehensive examination--development and administration of a comprehensive examination in information literacy

· Administer the same pre-/post-test given to first-year students to compare results with first-year students’ results

· Administer class-specific evaluation and/or assessment form to measure attainment of goals for a specific class or assignment

· Ask professors to evaluate/comment on the quality of the students’ research· Include more questions about the adequacy of the preparation to do research in the

graduating seniors’ exit survey administered by the University· Undertake evaluation by other Stetson Library faculty and/or librarians from other

colleges or universities (peer review). This may include classroom visitation(s).

Graduate Students

All graduate students, whether coming directly from an undergraduate experience or returning after an extended absence from higher education, are beginning a new level of research that is more sophisticated than they have previously experienced.To prepare these students instruction librarians should offer

· Individual appointments with graduate students to discuss research needs· Course-integrated instruction in subject specific research processes· Half-day programs, possibly during Graduate School Orientation in the beginning of

each academic year or semester.

Graduate Student Evaluation and Assessment

Possible Forms of Evaluation and Assessment Include the Following:

· Administer an evaluation form for every class taught· Administer a pre-/post-test · Administer class-specific evaluation and/or assessment form to measure attainment of

goals for a specific class or assignment· Ask professors to evaluate/comment on the quality of the students’ research· Undertake evaluation by other Stetson Library faculty and/or librarians from other

colleges or universities (peer review). This may include classroom visitation(s).

Followup on Assessment by Instruction Team

Each calendar year, instruction librarians will include instruction as part of their annual self evaluation, including goals for instruction improvement for the coming year.

Each summer, members of the Instruction Team will meet to analyze the evaluations and assessments done the previous academic year. In light of those results, Instruction Team members will propose changes to the instruction program which will become effective the next fall term.

C. Support for the Information Literacy Program

In order to succeed, the Information Literacy Program must enjoy Library and institutional support in the following ways.

Faculty· Library faculty, particularly those doing instruction and the reference librarians, must

work together to insure that the program runs smoothly and that high standards of instruction are being met.

· Instruction librarians must work with technical services librarians in a variety of ways to assure that access to the Library’s many resources (regardless of format) for our students and faculty is as comprehensive and easy as possible.

· Instruction librarians must be enthusiastic collaborators with classroom faculty, initiating and/or capitalizing on opportunities for instruction collaboration

Administration

· The Library administration must be solidly behind efforts to bring information literacy into all parts of the University’s curricula and into the professional work of the faculty.

· The University’s administration, particularly the academic deans, must support and encourage work to bring information literacy concepts and skills into all classrooms and into the professional work of the faculty.

I. Budget· The Information Literacy Program must have sufficient budgetary means to support the

librarians teaching in the program and additional personnel such as student help and secretarial services. This would include possible additional professional development funds for the teaching librarians such as Hand Grants.

· Funding must also be available to cover the costs of producing and reproducing written instructional materials, including materials for promotion, evaluation, and assessment of the program.

II. Facilities· The Library must be afforded sufficient space and equipment to give students and

faculty hands-on opportunities to use both print and electronic resources.· At the moment the Library instruction program has first priority in booking a general-

access computer lab located in the Library building. This lab is maintained by Stetson’s Center for Information Technology (CIT). This arrangement works well except in those relatively rare instances when the instruction activity calls for just a room with tables or desks.

· However, the Library’s long-range plan includes a fully-equipped teaching lab as part of an expanded Library building. Should the Library at some point have a lab solely under the Library’s control, many issues of hardware, software, display equipment, and maintenance would come into play.

Appendix 6: Government Information Statistics

STATISTICAL EVALUATION

A. FEDERAL DOCUMENTS COLLECTION

Holdings5/31/2001

Additions2001-2002

Discards2001-2002

Holdings5/31/2002

Paper 247,936 2,820 2,766 247,990Microfiche 115,688 3,739 664 118,763Microfilm Reels 223 223Maps 1198 59 44 1,213CD-ROMs 2829 305 112 3,022Floppy Disks 381 381Videos 25 25DVDs 2 3 5

TOTALS 368,282 6,926 3,586 371,622

B. FLORIDA DOCUMENTS UNCATALOGED COLLECTION**

Holdings5/31/2001

Additions2001-

2002

Discards2001-

2002

Holdings5/31/2002

Paper 2,634 808 12 3,430Maps 93 93

TOTALS 2,727 3,523

**Cataloged Florida Documents are included in the main collection statistics.The 3,523 documents that remain are uncataloged documents in pamphlet files.

C. FEDERAL DEPOSITORY ITEM PROFILE

May 1998 May 1999 May 2000 May 2001 May 2002Total ItemsAvailable

6,708 6,428 6,209 6,235 5,930

Total Items Selected

1,879 1,912 1,888 1,905 1,853

Percent Selected

28.01 29.74 30.41 30.55 31.25

D. CLAIMS

Paper Microfiche Electronic TotalClaims2001-2002

34 14 1 49

Filled 20 9 1 30Unfilled 14 5 19

PercentageFilled

59% 64% 100% 61%

PercentageUnfilled

41% 36% 39%

Paper Microfiche Electronic TotalClaims2000-2001

64 27 91

Filled 46 22 68Unfilled 18 5 23

PercentageFilled

72% 81.5% 75%

PercentageUnfilled

28% 18.5% 25%

E. CIRCULATION

2001-2002 unknown*2000-2001 unknown*1999-2000 unknown*1998-99 unknown*1997-98 unknown*1996-97 308**1995-96 4651994-95 3331993-94 3651992-93 4201991-92 341

*Circulation statistics unknown. Although a SIRSI report can be run that indicates the number of documents circulated, those numbers only indicate documents that were barcoded. The vast majority of documents remain unbarcoded and are thus checked out on temp records that do not show up in a circulated “documents” report.

**Circulation statistics incomplete; the Circulation Department has recorded documents checked out on temp records (almost all documents) as “books” instead of documents since March 1997.

Appendix 7: Library Hardware Inventory

Location

Staff Public

User YearWork-

station Mfg (s/n)

Model CPU SU #

Type OS

Hdrive GB

Ram

MB

MHZ Monitor (s/n) Printer (s/n) Printer

SU #

1 Public Patron 1999Dell (231RN) GX1P

26400 NT 7.81 256 450 Dell (8/99) s/n1780RDDFRS79

HP LaserJet 5L (JPCD068981) 11188

2 Public Patron 1999Dell (231QS) GX1P

26392 NT 7.81 256 450 Dell (8/99) s/n1780RDF1VQ79

HP LaserJet 1200 (CNCB364732) 29414

3 Public Patron 1999Dell (23KEV) GX1P

26405 NT 7.81 256 450 Dell (8/99) s/n1780RA4F6669

HP Laserjet 1200 10/01 (CNCB321653) 29354

4 Public Patron 1999Dell (34KU8) GX1P

26562 NT 7.81 256 450 Dell (8/99) s/n1780RA476N69

NEC SuperScript 870 (7/99) s/n613688868C 26292

5 Public Patron 1999Dell (231HP) GX1P

26364 NT 7.81 256 450 Dell (8/99) s/n17890RDDN1W79

NEC SuperScript 870 (7/99) (613613508C) 25598

6 Public Patron 1999Dell (231W4) GX1P

26385 NT 7.81 256 450 Dell (8/99) s/n1780RDZ779

HP LaserJet 1200 9/01(CNCB321657) 29355

7 Public Patron 1999Dell (23KF7) GX1P

26402 NT 7.81 256 450 Dell (8/99) s/n1780RDF1VE79

NEC SuperScript 870 (7/99) (613688908C) 26290

8 Public Patron 1999Dell (23HDN) GX1P

26404 NT 7.81 256 450 Dell (8/99) s/n1780RDF1VC79

NEC SuperScript 870 (7/99) (613688900C) 26293

9 Public Patron 1999Dell (231QJ) GX1P

26394 NT 7.81 256 450 Dell (8/99) s/n1780RA4F6569

NEC SuperScript 870 (9/98) (613694142C) 26744

10 Public Patron 1999Dell (34LA5) GX1P

26561 NT 7.81 256 450 Dell (8/99) s/n1780RDDRCU79

NEC 860 (555924907C) 24622

11 Public Patron 1999Dell (2312G) GX1P

26395 NT 7.81 256 450 Dell (8/99) s/n1780RDDFVL79

NEC SuperScript 870 (7/99) s/n613688898C 26294

12 Public Patron 1999Dell (231HG) GX1P

26367 NT 7.81 256 450 Dell (8/99) s/n1780RDF1VJ79

HP 5L (JPCD068942) 11190

13 Public Patron 1999Dell (231Q3) GX1P

26398 NT 7.81 256 450 Dell (8/99) s/n1780RN4F4A69

HP Laserjet 1200 (CNCB321627) 29356

14 Public Patron 1999Dell (231Q0) GX1P

26396 NT 7.81 256 450 Dell (8/99) s/n1780RDDGST79

NEC SuperScript 870 (9/98) (6136230639) No SU

15 Public Patron 1999Dell (231KJ) GX1P

26383 NT 7.81 256 450 Dell (8/99) s/n1780RDDFRA79

NEC Superscript 870 (613688907C) 26289

16 Public Patron ?Gateway (05039779) P5-120

11042

WIN 95 0.499 16 120 Gateway Vivitron 15

NEC 860 (555847912) 11251

17 Public Patron 1999Dell (231MY) GX1P

26438 NT 7.81 256 499 Gateway Vivitron 15

NEC Superscript 870 (613681803C) No SU

18 Public Patron  Compaq (D0254230)

DeskPro

24182

WIN 95 1.17 48 166 COMPAQ V50 (732BC060F755)

NEC 860 (555856597C) 17091

19 Public Patron Compaq (D0254222)

DeskPro

24173

WIN 95 1.17 16 166 COMPAQ V50 (715BC050F714)

HP 5L (JPCD068972) 11189

20 PublicPatron - CDROM  

Compaq (6710HVX6E697)

DeskPro

17086

WIN 95 1.25 16 166 COMPAQ V50 (715BC050F711)

NEC 860 (555856589C) 17094

21 PublicPatron - Email ?

Gateway (5351849) P5-133

10707

WIN 95 0.812 32 133

Gateway Vivitron 15 (s/nMONO15006ACWW)    

22 PublicPatron - Email ?

Gateway (5351828) P5-133

10686

WIN 95 0.499 16 133 Gateway Vivitron 15 (s/n8377832)    

23 PublicPatron - Email ?

Gateway (05039778) P5-120

27268

WIN 95 0.499 16 120 Gateway Vivitron 15    

24 PublicPatron - Email ?

Gateway (05039772 16691) P5-120

16691

WIN 95 0.499 16 120 Gateway Vivitron 15    

25 PublicPatron - Scanner 2001

Dell (51XXF01) GX-200

28474 NT 10 256 866

Dell (7/01) s/n mx-06C046-47801-12J-113a8

HP LaserJet 5MP (USFB047747) 10237

26 PublicPatron - CDROM

Compaq (D0254229)

DeskPro

24181

WIN 95 1.17 16 166 COMPAQ V50 (732BC060F147)

NEC Superscript 860 (55907109C) 24440

27 Public

Patron - Mezzanine  

Gateway (5351804) P5-133

10709

WIN 95 0.499 16 133 Gateway Vivitron 15 (s/n843729)    

28 Public

Patron - Mezzanine ?

Gateway (05039776) P5-120

11040

WIN 95 0.499 16 120

Gateway Vivitron 15 (sn HD33G7154113)    

29 Public

Patron - Mezzanine ?

Gateway (05039774) P5-120

17095

WIN 95 0.499 16 120

Gateway Vivitron 15 (sn 8308113)    

30 Public

Patron - Mezzanine ?

Gateway (05039773) P5-120

11035

WIN 95 0.499 16 120

Gateway Vivitron 15 (sn HD33G7154160)    

31 PublicCirc #3 (Resv) 1996

Gateway (6451372) P5-120

11253

WIN 95 1 32 120 Gateway (HD33G8160657)  

32 PublicCirc #2 (middle) 2001

Dell (F04XW01) GX150

29395 NT 10 142 996

Dell (MX0419-TG-47801-19C-C1ZG)    

33 PublicCirc #1 (Bill's) 2001

Dell (B04XW01) GX150

29394 NT 10 142 996

Dell (MX0419-TG-47801-19C-C1ZB)    

34 PublicReference Desk 1999

Dell (231RT) GX1P

26399 NT 9.52 256 450 Dell (8/99) s/n1780RA4F6L69

HP DeskJet 895 cxi (MY8AN2B1WH)  

4 Staff Grieb, G 1997

Compaq (6741BK52W894)

DeskPro

24175

WIN 95 1.17 32 166 Compaq V50 (732BC060F140)

HP 540 (SG511182DD)  

4 Staff Nordman CLONE clone17374

WIN 95 4.2 32

100? Smile, Intl 14" (C1NKU4826867)

HP 400 (MY7491D1KW)  

4 StaffArchive Student ?

GATEWAY (05039777) P5-120

11041

WIN 95 0.499 16 120 GATEWAY 2000 (HD3367154051)

HP 400 (SG65U130WF)  

105 Staff Blekicki2000?

Gateway (009043774) G6-300

24172

WIN 95 7.85 64 300

Gateway X19001 (MH836A117182)

NEC SuperScript 1400 (JC6800470C)

107 Staff Kline 2001 DELL (94XY601) G110 27197 NT 7.8 128 766

DELL 17" (MIX0832DX478010IEB1B0)

NEC 870 (613698040C) 26295

108 Staff Johnson 2001 Dell (94XY601) GX200 28515 NT 20 256 866

DELL 17" (MX06C0464780112KH01B)

NEC 1400 (JC6800470C)

109 Staff Koziell 2001DELL GX110 (C5J030B) GX110

27189 NT 7.8 128 766

DELL 17" (MIX0819ET478010BYH0HB) NEC 860  

111 Staff Molohon 2001 DELL (D5J030B) GX110 27191 NT 7.8 128 766

DELL 17" (MX0819ET478010BUH0HR)

HP 895Cxi (C64010A)  

112 Staff Dinkins 2001Dell (64XYG01) GX200

28516 NT 20 256 866

DELL 17" (MX06C0464780112JH3AS)

HP 890C (SG8771621N) 25000

114 Staff Littler 2001DELL (231U6) GX1P

26384 NT 10 132 450 DELL (1780RDDFVT79) HP DeskJet 500  

116 StaffTS Student 1996

Gateway (5351798) P5-133

10682

WIN 95 1.51 32 133 Gateway (8483732)

Epson LQ-870 (40U0040105)  

116 StaffDoc Student ?

Gateway (4744014) P5-120

10483

WIN 95 0.514 32 120 Gateway (8320727)    

117 Staff Winkle 2001DELL (34K15) GX1P

26560 NT 10 128 450 DELL 17" (1780RDF1V479)

HP 970cxi (MX03F1F0KH) 7/11/01 28955

118 Staff Kirkland 1999Dell (34KU7) GX1P

26563 NT 10 132 450 Dell (s/n 1780R-DDL19-79)

HP 895cxi (SG92Q1X156) 25975

121 Staff Lopez1998?

Gateway (6451382) G6 200

11252

WIN 95 3.2 64 200 Gateway 2000 (h7161495)

HP 970cxi (MY02T1119W)  

122 StaffPer Student ?

Gateway (5351882) G5-200

10705

WIN 95 1 32 133 Gateway (MONO15006!CWWW)

NEC 870 (618361803C)  

123 Staff Grooms 2001 DELL (7DX14) GX1P   NT 10 128 500 DELL 17" (1780R-A66D489)NEC Superscript 870 (613611351C) 24931

140 Staff

Ref/ Electronic Services SA 1996

Gateway (5346064) P5-166

10738

WIN 95 1.99 32 166 Gateway Vivitron 15 (8483716)  

140 StaffLaptop (Lenholt) ?

IBM 380 (78-LAP-84) 380

24951

WIN 95 3 32 166 N/A    

140 Staff Lenholt 2000 Dell (H40C10B) GX110 27143 NT 10 256 655

Dell17"(MX0957V447801057B0K2)

HP 970cxi (MY9C4111T)  

142 Staff Costello 2000 Dell(J40C10B) GX110 27144 NT 10 256 655 Dell 17"(MX0957V447801B0E9)

HP 890 (SG87716219) 29999

143 Staff Bradford 1999Dell (7DWYU) GX110

26751 NT 10 132 450 Dell (s/n 1780R-A66D9-89)

HP 970Cxi (MY06M182BN)

145 Staff Ryan 1999Dell (231PY) GX110

26397 NT 10 128 450 Dell (1780R DF1VD 79)

HP Business InkJet 2200 (SG0CC110VF) 9/20/01 29357

147 Staff Ervin 2001Dell (HZ3XW01) GX150

29396 NT 10 142 996

Dell (MX0419-TG-47801-19C-C1ZC)

HP 970cse (MY99L11020)  

148 Staff Derryberry 2001 DELL (H5J0308) GX110 27188

WIN 98 7.8 128 733

DELL 17" (MX0819ET-47801 0BYH0HK)

NEC 870 (622837499C)  

148 Staff Poverud 2001 DELL (231MY) GX110 26438

WIN 98 7.8 128 733

DELL 17" (MX0832DX47801078II0SC)

NEC 870 (613694130C) 26743

Mus Lib Staff Finks 2001 DELL (95J030B) GX110 27195 NT 7.8 128 733

DELL 17" (MX0832DXB0RR4780103X)

HP895Cxi (SG92Q1X158) 25974

Mus Lib Staff A. Mars 2001Dell (204XW01) GX150

29393 NT 10 142 996

Dell (MX0419-TG-47801-19C-C1ZE)  

Mus Lib Staff Music Circ 2001Dell (704XW01) GX150

29392 NT 10 142 996

Dell (MX0419-TG-47801-19C-C1ZF)  

Mus Lib StaffMusic OPAC ?

Gateway (5351839) S5-133

10704

WIN 95 1.51 48 133 Gateway 2000 (8549835)    

Appendix 8: Workstation Problems Log

Request # Date

Workstation or Peripheral

Staff/ Public Problem Resolution

Person Responsible (CIT ticket #

if appl) Followup

1 8/23/01

4 Emai/Internet

Public Workstations

Public #36/35/28

/ 33

Add Word and Excel to

these workstations per Betty

/Sue

Rob. Tried to put Standard Office 97

Load on one and the download hung up in

middle. Emailed Sean and he said to try

loading Office 97 to see if it would let you

choose only Office and Excel 751735

Could not get Word/Excel to load separately Forwarded the project to

CIT 8/29/01 Sean will come Friday 9/21 to help me with installation on these older PCs.

9/21 - Sean helped upgrade and install Word and Excel on two of these. Also upgraded Novell and

Virus Software.

2 8/23/01K. Winkles'

Printer Staff

NEC 860 - Will print

everything but .pdf files.

Rob - no luck sent to CIT  

CIT couldn't fix problem either Will swap out with Public WS. Sue

getting new printer. Old one (HP 970cxi) will go to Karen W. (9/30?)

Installed 9/24 - Rob

3 8/24/01 P.Lopez PC Staff

Print Shop program will crash after too many windows open -

Apparently not enough

memory

Rob - Hard drive 90% full+ Ram only 16MB.

Will try to uninstall some unused

programs and move some old data to the H:

drive  

Ultimately will give Pat Cathy Ervins PC when her new one comes in

(9/30?)

4 8/27/01 S. Poverud Staff Says she Rob…..Sarah reported   9/17 - Sue suggested giving Sarah

cannot login to Novell

because it takes up too

much memory.

Able to get to reboot with

my login and then with

hers. Email, and ILLME

was working when I left.

(8/27)

to Sue that not working Monday evening

(8/27). Sue sent email to helpdesk re:

problem. Working Tues pm. I will check

tonight, Wed 8/29. Working OK Wed evening 8/29 Will

check Communications Tab - showing TCP/IP

connectionthe Rollout PC scheduled for the

public area and put hers out there.

5 8/31/01 A. Malahon Staff

Computer coming on in

middle of night

Rob….will check setup config. Rob Changed setup config 9/25/01

6 8/31/01 Various Staff Staff

Upgrade Office 2000

for those whose PCs meet min

requirements

8/31/ Emailed Sean for min requirements- 128 RAM 266 MHZ 1 GB

free space on HD will check against xl file to see whose can take it. 9/6 Sent email to those

who could take an upgrade and will forward to CIT for

batch installation. 9/10 responses from 4

faculty for upgrade - Ryan, Bradford,

Costello and Kirkland. Emailed request to 52280

9/18 - Sean stopped by and showed me steps for installing

Office 2000. I will take on upgrade of those who will use it: Ryan,

Bradford, Kirkland. Upgrades to full program for Costello (clip art) and Malahon - Full program (missing

some components).

CIT. Sean responded with ticket no.

7 9/5/01 C. Ervin Staff

Printer giving error

message

Changed both cartridges and did head alignment - seemed to solve

problem. 9/5   Running OK 9/6

8 9/6/01 S. Poverud Staff PC locking up

Rob. Will add IEEE 1284 printer cable, do defrag and uninstall

IM. Uninstalled screensaveer which was taking up RAM.  

Added IEEE cable, uninstalled screensaver (was using up to 60% of RAM) Seems to be working OK for now. 9/6/ 9/10 had problems over the weekend PC loccking up. Called CIT spoke with Julian / they will send someone over to look at it. 9/12- Sent email message and got

response from Sean. He will look at it tomorrow at 8:30. Also assigned ticket #52274. 9/13 - Sean came and reinstalled Novell client, I set

screensaver to none and she didn't have problems that evening. 9/14 Sarah could not sign onto Novell,

PC froze at reading desktop items? Will save data files and try to reload

image over weekend.

9 9/10/01 G. Grieb StaffExcel

program Rob. She was doing a

find and replace Rob OK - no further problems

locked up

operation. Program had to complete

search before she could perform another

operation.

10 9/11/01Email WS on Mezzanine Public

PC connecting to network but no Internet

Access

Rob. Will replace with backup PC from

automation room. Rob

9/11- Did all the above plus upgraded Novell client software and

installed IE 5.5

11 9/11/01Email WS on Mezzanine Public

Keyboard and mouse

sticking. Cannot be

usedRob. Will change out

both Rob

9/11 - Did all the above plus upgraded Novell client software and

installed IE 5.5

12 9/12/01 Jean Finks Staff

UPS Backup not working

properlyWill check internal battery connection. Rob

9/13 Reattached connector to battery. Seems to be working OK, now. Passed test. Jean will check later today after battery charges up

13 9/12/01Patron -

Margie Grebin Personal

Dropped off laptop for me to configure

for proxy server

authentication (AOL is IP)

Will download Netscape and try to

configure browser for proxy settings Rob

9/12/01 Downloaded Netscape 4.78, configured for proxy. Tested

with patron's Email user ID and password and was able to access

databases.

14 9/12/01Patron - John

Haire Personal

Needs help setting up

proxy configuration

at home

Set appointment for 9/18/01 at 7:00 Set up and installed new ISP, MPInet - tried to set up email accounts, but he

didn't have correct Rob

Made 2nd call to his home and helped him configure email account

after he got his password.

password for his Stetson account.

15 9/12/01Patron - Carol

Bigman Personal

Needed to get laptop

configured for accessing databases (AOL is IP)

Picked up laptop and brought back to office to download Netscape Rob

9/12/01 Downloaded Netscape 4.78, configured for proxy. Tested with patron's ID which didn't work. My ID and password worked, so advised patron to check with CIT regarding email Username and

password.

16 9/14/01Microfilm

Machine #6 Public

Stretching images on print outs ? ?    

17 9/17/01 A. Malahon StaffCannot

open .jpg files

Check Netscape for file associations. 9/24

checke on this and got error message that an MS office application file is missing. Will try

to reinstall Office Rob

Emailed Sean and he advised me of an Office 2K update which can be accessed by typing "msiexec /i

I:\public\office2k\data1.msi REINSTALLMODE=VMUS

REINSTALL=ALL" at the Start>Run window. This corrected the

problem.

18 9/17/01

Microfilm Printer - Minolta 503/504 Public

Notified by Shell office

that parts for this machine will no longer be available

Notified Reference and Systems Teams Rob  

19 9/18/01 Pat Lopez Staff

Needs to set up Printer for

Adobe Pagemaker

Went into Setup configuratation and set

up defaults for new color printer - 970cxi Rob  

20 9/18/01 Public WS #4 PublicMajor paper

jam

Removed paper, cleaned path and

restarted…Working OK Rob  

21 9/19/01 Ann Kozeill Staff

Keyboard seems flimsy and doesn't feel right?

Checked it out with Ann and she said it was OK now / she is

used to it. Rob  

22 9/21/01 Public WS Public

3 new public printers

arrived 9/21

Installed 3 new printers in Public Area and redeployed others

where needed Rob  

23 9/24/01 Jean Finks Public

Had to install emergency

loaner PC for Music Circ department as old one

kept locking up

Betty installed Workflows on one of our old 133 backups and I took it to the Music Library and installed - had to switch barcode

scanners Rob  

24 9/26/01 Jean Finks Public

Monitor on old PC

installed above is very light and hard

to read.Will try to install new

driver. RobLive with it until new PCs come in.

(BJ)

25 9/27/01 A. Koziell StaffInternet very

slow

Checked speed with IE and Netscape.

Netscape seemed faster. Will upgrade IE

to 5.5 as that is her RobUpgraded to IE 5.5 Ann says Internet speed is better now.

preferred browser

2610/01/0

1 # 5 PublicPrinter not

working

Changed both cartridges but paper

not feeding and making terrible noise Rob

10/15/01. Julian came over and looked at several old printers. Tried to get replacement parts, but were

not available.

27 10/2/01 J. Bradford StaffVirus infected

PC

CIT came and took her CPU to see if they

could isolate the virus and save any files Sean

Unable to save files had to reload machine with Standard load (WIN

98 and Office 2K)

2810/02/0

1 J. Bradford Staff

Jane needed loaner while

her PC was at CIT

Set up laptop. Installed new AV software and set up Eudora and printer software so

Jane could use laptop while her PC was at

CIT. Rob  

29 10/2/01

All Faculty and Staff Machines Staff

had to accelerate the

upgrade of virus software to avoid virus

found on Jane's PC

Worked until 11:00 pm upgrading all faculty

and staff PCs to McAffee ver. 4.5 and

latest dat update Rob  

3010/03/0

1All Public

Workstations Public

Installed new version of

McAfee 4.5 on all Public Workstations   Rob  

31 10/3/01 L. Kirkland Staff New AV upgrade has

caused slowdown of Workflows

Sean looked at Laura's PC and will be back (next week) to tweak others to avoid this

slowdown

Rob/Sean Temporarily changed settings to scan program files only.

software

3210/04/0

1 J. Bradford Staff

PC returned from CIT with Standard load

Will set up Eudora, install printer software and set up automatic

backup for certain files on her PC Rob OK - no further problems

3310/10/0

1 # 1 & 2 PublicInstalled IE 5.5 for trial

If no major problems, will install on all Public

WS Rob  

3410/23/0

1All Public

Workstations Public

Began Installing IE

5.5 on all Pub WS

10/23 started installing on individual WS. Not

using image for this Rob  

3510/23/0

1 L. Kirkland Staff

Printer not feeding properly

After much cleaning, etc. found piece of

tape underneath roller cover Rob OK - no further problems

3610/31/0

1 #2 Public

Netscape causing error

message when closing.

Uninstalled and Reinstalled

Netscape…upgraded to 4.78… Error

message still coming up when closing. (stack dump…

####..__) Rob

Will try to image a WS that is working correctly and download

image to this WS. 11/2/01 Imaged WS # 1 and downloaded to # 2. Seems to be working OK, now.

3710/31/0

1Microfiche

Machine # 6 PublicWill not load

paper.

Changed paper, cleared passageway, blew out dirt and old

toner. Still not working RobPut in work order for Shell Office.

10/31/01

3810/31/0

1 Finks Staff

Cannot get email

programs to work properly

11/01/01 Changed some settings on Outlooks/ per CIT

recommendation, set up new folder for inbox Rob

Left note for Jean to call me when she returns.

called "an old inbox" - Jean needs to clear

out old inbox and save any messages she

needs to other folders. Mouse is acting

strangely… sometimes open things on

flyover?? No software installed for touchpad

mouse.

3911/01/0

1 Costello Staff

Printer error message.

Printer driver being used by

another program

11/01/01 - Have previously reloaded

printer software. Will check Internet for updated drivers. Rob

Found updated printer driver on HP website. Installed on 11/1/01.

Asked Barbara to let me know if she has any further problems.

40 11/5/01WS #s 1, 2, 12, 8, 4, 15 Public

Blue Screens with Memory

Dump message appearing

inadvertantly

Re-imaged WS # 4 after cleanup of

cookies, defrag and emptying recycling bin. Downloaded image to #s 1 & 2 and have had no problems with them. Have since gotten blue screens on # 4, 8 , 15.

Emailed Sean, on 11/;6 who set up a work order ticket to come check it out 54698

Sean was unable to determine the problem causing the Memory dump and Blue screens. We are going to

keep a log of the crashes on the Reference Desk sheets with time

and WS #.

41 11/8/01 WS # 15 Public

Blue Screen came up and patron was

able to tell us what occurred

before the crash

Patron was trying to print a Yahoo page

from IE, when the Mem dump occurred. Sean was here and helped

troubleshoot the problem. We were able to replicate the problem by logging

back in, going to yahoo and trying to print. We

tried this in several profiles and it crashed each time. This should eliminate the thought Rob Sean

We tried this on other PWs and did not get the mem dump screen.

Sean upgraded the IE to IE 5.5 sp 2, but that did not solve the

problem.

that the patron profile restrictions were

causing the problem.

4211/16/0

1 WS # 12 Public Blue Screen

patron viewing ACS website and clicking

links (Sue) Rob

Will download new image and see if that helps / 11-26 Downloaded new

image - will watch for further crashes.

4311/18/0

1 WS # 17 Public

Printer not working,

orange light

Replaced HP L 5 with NEC 860 temporarily to

check out HP Rob  

4411/18/0

1Music Lib Circ

Maching Public

barcode scanner not

working

Unplugged and reconnected all connections and

rebooted, seems to be working fine Rob  

4511/18/0

1Music Lib Circ

Maching Public

Jean would like Novell

login window to default to

music.stetson context

11/26 Reset Novell defaults to username Musiclib and context

music.stetson. Rob  

4611/21/0

1 WS # 15, Public Blue Screen

This was the one Sean couldn't fix, but I am

reimaging. Rob Reimaged 15 & 17

4711/29/0

1WS #17, 12,

25 Public Blue Screen Rebooted Rob

# 25 is scanner workstation which has had IE from start. Was not

added after original configuration, as were the other public WS

4812/4 - 12/6 WS#3 Public Blue Screen

Blue screen several times after rebooting. Reimaged, uninstalled default printer drivers and installed HP1200

driver Rob

Am researching Blue Screen problem. Have notes from MS on

how to interpret Blue Screen problems. Will send out email to Ref Librarian's asking them to save the next screen that pops up for me to

evaluate.

49 12/6 Karen Winkle Staff

Eudora not working.

Fatal error message and

won't load

Saved mailboxes, toc. And nickname

(addressbook) files. Uninstalled older version of Eudora (4.1). Reinstalled

newer version (5.1) and replaced mailbox

and address book files. Seems to be working

OK Rob  

50 12/11 Pat Lopez Staff

Rob Davidson scheduled to reimage and transfer files to C Ervin's

old PC (Gateway

200).

I will load Frontpage 2000 for her to do newsletter on. L.

Grooms will make sure Binding program and

files are intact.Rob Davidson

and Rob L.

Betty or Sue needs to load Workflows and Linda needs to

check out LARS. Linda unable to install Lars program. I emailed tech

person for instructions and successfully installed LARS basic

program and FTP program. 51 12/11 Public

WorkstationsPublic Need to

upgrade Viruscan

versions and console to

Will use new image    

configure autoupdates

52 12/11

Periodicals Student

workstation Staff

Getting a lot of error

messages      

53 12/13 Linda Grooms Staff

Needs to install LARS FTP program

on her workstation

Rob: I have instructions from LARS

tech support and should be able to do

this. Rob Installed Lars program

54 12/13 Pat Lopez Staff

Needs to have

FrontPage 2000 loaded

on new workstation

and/or Pagemaker for Library newsletter

Rob: should be able to do this from Network

drive. SeanOffice 2000 & FrontPage added by

Sean

55 1/15/02 Pat Lopez Staff

Needs PageMaker

Loaded to do printed

version of Newsletter Rob will check on this Rob/Sean

PageMaker on Pat's Novell Apps launcher, but not loading correctly.

Sent email to helpdesk. 1/24 - Sean was able to refresh connection and Pagemaker now

loading from apps launcher

56 1/22Public

Workstations Public

Continue creating image to

transfer to all the Dell

Optiplex PCs

Rob/Sean will develop totally new image from scratch and load it on

all Dell GX1Ps Rob/Sean1/23 - Completed and loaded on

PWs

57 1/22 WS 25 Public

Some CD-ROMs will not load correctly.

Will not run DVDs from win 95 98.

Sean will check on updated drivers. Rob/Sean

Sean checked for updated drivers and was unable to download fix for problem. Systems team suggested changing OS to Win 2000. Sean

agreed that this would probably be best fix. Will take 2 -3 days in shop.

58 1/25 Pat Lopez Staff

PageMaker 6 loaded. Now

needs to know how to access old PM files on

Shared driveWill find files and show

Pat how to, also. Rob

2/5 Showed Pat how to find files on her hard drive and find most recent

files in program.

59 1/25 WS # 17 Public

Blue Screen on new image

(damn it)

I think this might be a result of the printer used NEC SS 860.

Using driver downloaded a couple

months ago. Now NEC says there is no driver available for NT Rob/Sean

Sean investigating availability of driver for WINNT. Not available.

Rob swapped out printers for NEC 870 on WS #s 15 & 17. Still need

to swap out 860 on # 12.

60 1/25 S. Poverud Staff

Some images (maps and adobe files) won't print correctly

She will let me know when this happens

again, so I can check it out Rob  

61 1/30 WS 27 PublicMonitor keeps

going off Power cord loose. Rob Fixed cord.62 2/1/02 WS 21 Public Can't get

yellow light to go off on

printer and

Will check out jam Rob Jam corrected. Working OK

can't find paper jam.

63 2/1/02 WS 12 Public

Blue Screen when printing from explorer

Still has NEC 860 printer. Will try to find

one to swap out RobSwapped out with older HP 5L and

loaded NT driver for that printer.

64 2/1/02 WS 24 PublicMouse not

workingWill replace with one

from office Rob Replaced.

65 1/28/02 Pat Lopez Staff

Windows Display not as large as she would like

Will change display properties Rob

2/5/02 Fixed display properties to her satisfaction.

66 1/28/02 Pat Lopez Staff

Can't find My Documents folder when

opening WordWill check file

properties Rob

Checked file properties and changed default folder from C: to

C:\My Documents

67 2/4/02 Karen Blekicki Staff

Printer jamming

badly

Cleaned rollers and removed most paper, but could not get it to work properly all the time. Swapped out

with public WS and will try to work on it some

more RobWill check on swapped printer at

WS 18.

68 1/26/02 G. Grieb Staff

Eudora not working properly

Sean came and reinstalled Sean Sean looked at this?

69 1/26/02 P. Nordman Staff

Having trouble with

EudoraSean upgraded and

fixed problem Sean Sean looked at this?

70 1/31/02 B. Johnson Staff

PC would not boot after

defrag.Request sent to

helpdesk

Sean Ticket #

00057243

Sean repartitioned harddrive as NT only recognizes 7.X GB on boot up

procedure. Any remaining Harddrive has to be reassigned.

71 2/7/02 WS # 25 Public

WS not recognizing

CD-ROM and DVD media /

Sean has tried locating drivers but has had no

luck

With Sean's recommendation,

Systems team decided to load Windows 2000 to see if it helps with

this problem

Sean/ Rob Ticket #

00057553

Sean loaded Win 2000 and basic desktop software. I loaded scanner and OCR software. Still had trouble

with CD-ROM and DVD reading. Found updated driver on Dell

website. Working smoothly as of 2/15/02.

72 2/7/02Old

workstations Various

Non-working, recycled

workstations from rollout will be given to CIT we will

hold Pat Lopez old ws as a backup.

I will contact Rob Davidson to have

someone come pick these older stations up. I will move PL old PC to automation room Rob

2/22 Rob Davidson replied and has sent order to helpdesk to pick these

up. Will be used for community service class taught by Davidson.

73 2/11/02 J. Bradford Staff

Could not print WebCat pages from

Netscape on her desktop

PC.

I checked Netscape preferences and found

that she had no harddrive space

designated for Disk cache or Memory

cache. Reset these to default values of 1024

KB and 7680 KB respectively Rob OK 2/12

74 2/12/02Govdocs tech

student StaffKeyboard sticking

swapped with older keyboard from

automation room Rob OK 2/12

75 2/14/02 WS # 8 PublicBlue

Screen???

Rebooted and notified Sean. We will keep an

eye on it Rob  

76 2/18/02 P.Lopez PC Staff

Printer does not print

consistently in LARS and Pagemaker

Debbi trying to reinstall printer driver Debbi/ Rob

Debbi reinstalled driver from disk 2/18/02. Works fine 2/20/02

77 2/17/02 Public WS Public

IE was set to autocomplete.

This presented a

security issue as patron info

was being retained and

was accessible by

next user

Changed settings on 17 NT Public WS.

Erased temp Internet files and cache info.

This should no longer be a problem Rob OK 2/17/02

78 2/19/02 B. Costello Staff

Mouse not working properly

Switched out mouse and mousepad I had in

office. Rob Seems to be working OK.

79 2/19/02 D. Dinkins Staff

Computer will not boot after

defrag; missing

system file

Sean had to reload operating system software -- similar

problem to what Betty had in January Debbi Sean fixed it 2/19/02

80 2/19/02 R. Lenholt Staff

Could not get into email

server

Called Helpdesk: they sent Rich Gaugran.

He made adjustments to my Novell settings (added an IP address

CIT/Rich Gaugran

OK, still slow accessing network on start up, but works OK once it finds

it. 2/21/02

for the location server)

81 2/22/02 WS #26 Public

Monitor presenting

fuzzy monocolor

(blue) image

Switched out monitor with Compaq from

back room which had been offerred to CIT

for pickup. Works much better Rob OK 2/22/02

82 2/28/02 Winkle Staff

Email inbox disappears

every morning -- not present

on Tophat either

Asked Karen to call CIT to set her up from

scratch with either Eudora or Outlook --

asked to be in on setup when CIT arrives

Debbi; CIT Ticket # 58098

Sean streamlined the email programs into Outlook Express;

seems to be working 2/28/02

83 3/4/02 Blekicki Staff

Switch old computer for

donated computer (300 MHz Pentium II)

Request for CIT to do standard staff load and transfer files emailed --

3/4/02

Debbi/ Rob -- CIT Ticket #

58167

CIT will not implement Gateway -- Rob will try to load needed software

(3/13/02) Connected to network using Microsoft Network Client.

Downloaded and installed Novell Client software from network.

Upgraded McAffee, Netscape, IE, Eudora. Installed printer drivers

and transferred data files. Completed 3/19/2002

84 3/10/02 PW # 5 Public

Downloaded Trial of Clean

Slate software for evaluation

Have 30 trial to test on PW and see if we want

to purchase site license (495/100 pcs) Rob  

85 3/13/02 Costello StaffWill not load jpg or tif files

Loaded the programs to see the pictures, but

not opening pictures Debbi/Rob

Changed file associations for TIF files. Set to open up with

imagevue.exe. Seems to be

automatically -- asked Rob to try to link

program to pictures in Eudora working OK

86 3/13/02

Periodicals Student

workstation StaffWord runs

VERY slowlyTrying defrag and

cleanup of hard drive DebbiSwitched CPU with Lopez's old

machine -- 3/14/02

87 3/15/02 PW #22 Public

Install CleanSlate

for evaluation

Installed on 22 for WIN 95 eval and #8 for NT

evaluation Rob

Worked great on WIN 95 but created freezes on WINNT,

especially with printing.

88 3/14/02Printer on PW

#3 Public

New HP LJ 1200 not

printing. All lights stay on.

After exhausting all helpfile

recommendations, the online manual says this indicates a fatal

error and HP should be contacted. Sent

request to helpdeskRob/CIT

Ticket#58438

3/14/02 - Julian checked out printer and came to same conclusion. He took SN and SU info to contact HP. 3/15/02 - HP Julian a couple of tips one of which worked. Unplugging

the ribbon cable under the side panel and replugging it reset the

printer.

89 3/18/02 WS # 18 PublicPrinter not

working

Found small plastic part broken and

believe it is responsible for problem. Will

attempt to look up part # and try to order it. Rob Not available

90 4/16/02 WS # 1 Public Printer dying Did major cleaning Rob Eventually died had to do swap out

91 4/18/02 WS # 6 Public Printer dying Did major cleaning Rob Eventually died had to do swap out

92 4/18/02 WS # 10 Public

Needs printer from

switchout

moved the NEC 860 from the email station

on wall # 21 Rob

No printers on wall, but all workstations have printer at this

time

93 4/23/02 Kirkland Staff

Computer fails to boot

up to a Novell login. Laura must login to

Novell network

manually after bootup. Sent problem to CIT.

Debbi / CIT Ticket # 59300 CIT corrected problem 5/8/02

94 4/29/02 WS #25 Public

Scanner station A: drive not working

Removed piece of metal from old floppy that was wedged into

drive. Rob works fine, now

95 5/1/02All Public

Workstations Public

patrons don't understand

how to access a:, d:, or g: drives

Created a sign to put at all workstations

explaining procedure Rob

Will continue to investigate a method to allow patrons to view all drives, but C: so access to the a, d,

g drives is more intuitive

96 5/1/02 S. Derryberry Staff

Cannot open image

attachments

Attempted to upgrade MS Office but program

would not allow it Rob

Uninstalled and reinstalled MS Office and she is now able to view

image attachments.

97 5/6/02 WS #28 Public

Enter key sticking on keyboard Will clean or replace Rob

Cleaned - seems to be working OK 5/6/02

98 5/29/02 Kline Staff

Adobe Acrobat will

not workWill reload a later

version Debbi

Checked and opens without problems -- seems to be working

OK

Appendix 9: Library Access Statistics

Gate Count 2001-2002Summer Terms 15,186 July-Aug Interim 4,611 Fall Term   88,364 Dec-Jan Interim 2,443 Spring Term 81,321 May Interim 2,422 TOTAL 2001-02: 194,347

Gate Count 2001-2002 by DateDate JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY                         1   141   338 658 1067 540   478   1206 9782   198   164 1230 946 298 118 148   1096 12313     1034 . 1093 567 829 107 304   1208 13964 148     460 1073 214 1315 149 923   952 4735 229 899   981 840 634 2406   925 665 757 5476 413 320 157 1091 514 1287 760 187 883 149 257 16237 353 218 232 837 128 1217 467 164 805 123 527 8738 327 104 187 559 126 1560 438 163 692   1115 3939 156 210 249 289 618 1188 145 160 357 969 19310     224 561 498 560 1808 155 431   1147 17411 605 447   1137 914 438 1626 227 1496 919 1077  12 456 408   984 778 621 1379   910 1111 510  13 401   242   499 1330 676   805   208  14 265 456   1765 205 1234 354 354 641 2025 666 12315 269 134 400 520 476 1068   598 476 500 1115 28316   172 224 281 1105 894     229 149 1178 15317   382 286 700 1016 448 156 1439 434 296 777 16218 1126 350   1135 1139 215 170   1010 1144 931  19 352 431   1055 750 580 166 454 990 1066 469  20 388 314 560 1159 495 1063   144 1087 1077 205 13621 454 276 486 938 562 848 182 143 2518 1013 564 14622 239 141 562 521 593     789 430 429 1305 16823 80 133 754 212 1209     830 248 387 1553 18424   434 845 655 1078     669 537   1142 13225 188 423 624 1156 1118     470 1014 560 811  26 371 432 287 1039 904 740   179 1006 1130 418  27 372 369 443 969 517 1240   461 967 1158 622  28 1050   1056 907 212 1165   978 712 1066 755 22529     1017 503 583 1127   932   569 1474 18630 131     211 1301 1099   1048   121 1304 15731     1855   1067   798   284    TOTAL 8217 7338 11685 21087 22970 22780 14758 11701 21259 16298 26318 9936

Gate Count by Day of the Week  JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOT

                           Mon 2067 659 1402 1916 2436 2575 2793 1639 4443 2623 6215 1933 30,701Tues 1408 816 1774 3888 5134 4920 3111 2482 3831 3972 6100 1367 38,803Wed 1574 1220 2166 4059 4752 4464 3951 2860 3742 3396 4274 2008 38,466Thurs 2122 2170 1188 3219 4244 4822 1436 2449 4676 3215 3771 1918 35,230Fri 835 1003 4244 4447 3272 3557 1003 1073 2076 1104 2154 1690 26,458Sat 211 950 624 2441 2025 1575 978 499 785 1226 1292 473 13,079Sun 0 520 287 1117 1107 867 1486 699 1706 762 2512 547 11,610  8217 7338 11685 21087 22970 22780 14758 11701 21259 16298 26318 9936 194,347

Appendix 10: Circulation Services

Total Fiscal Year 2001-2002 (Does not include renewal – see below for Grand Total)

  AudCass Book CD-ROMCompDsk Docs DVD MicroForm Score Slide Video Total

Adj Fac 0 136 0 0 6 0 0 0 0 40 182Alum Mem 0 117 0 0 0 0 0 0 0 14 131Clergy Mem 0 3 0 0 0 0 0 0 0 0 3Dependent 0 315 0 0 0 0 0 0 0 56 371Elderhostel 0 8 0 0 0 0 0 0 0 0 8ELS 0 38 0 0 0 0 0 0 0 14 52Faculty 1 1926 0 0 5 7 0 0 1 602 2542HatterAlum 0 104 0 0 1 0 0 0 0 3 108ILL 0 2163 0 1 12 0 7 16 0 0 2199Reg Mem 0 376 0 0 2 0 0 0 0 88 466Sen Mem 0 142 0 0 0 0 0 0 0 12 154Special 0 2 0 0 0 0 0 0 0 0 2Student 8 15516 3 1 118 0 0 0 0 2068 17714TOTAL 9 20,846 3 2 144 7 7 16 1 2,897 23,932

Total Renewals Fiscal 2001-02  AudCass Book CD-ROM ComDsk Docs DVD MicroForm Score Slide Video TotalAdj Fac 0 30 0 0 0 0 0 0 0 20 50Alum Mem 0 14 0 0 0 0 0 0 0 0 14Clergy Mem 0 0 0 0 0 0 0 0 0 0 0Dependent 0 185 0 0 0 0 0 0 0 3 188Elderhostel 0 0 0 0 0 0 0 0 0 0 0ELS 0 8 0 0 0 0 0 0 0 0 8Faculty 1 989 1 6 0 0 0 0 0 123 1120HatterAlum 0 31 0 0 0 0 0 0 0 0 31ILL 0 82 0 0 0 0 0 3 0 0 85Reg Mem 0 119 0 0 0 0 0 0 0 2 121Sen Mem 0 13 0 0 0 0 0 0 0 7 20Special 0 0 0 0 0 0 0 0 0 0 0Student 0 1670 0 0 18 0 0 1 0 163 1852TOTAL 1 3,141 1 6 18 0 0 4 0 318 3,489

GRAND TOTAL Circulation and Renewal Fiscal 2001-2002  AudCass Book CD-ROM CompDsk Docs DVD MicroForm Score Slide Video Total

Totals 10 23,987 4 8 162 7 7 20 1

3,215

27,421

SEMESTER & BREAK STATISTICS (Does not include renewals)

Summer 2001 (June 1, 2001—August 19, 2001)

  AudCass Book CD-ROMCompDsk Document DVD Microform Score Slide Video Total

Alum Mem 0 11 0 0 0 0 0 0 0 7 18Clergy Mem 0 3 0 0 0 0 0 0 0 0 3Dependent 0 108 0 0 0 0 0 0 0 6 114ELS 0 17 0 0 0 0 0 0 0 4 21Faculty 0 384 0 0 0 0 0 0 0 52 436HatterAlum 0 2 0 0 0 0 0 0 0 0 2ILL 0 425 0 0 0 0 0 1 0 0 426Reg Mem 0 14 0 0 4 0 0 0 0 2 20Sen Mem 0 42 0 0 0 0 0 0 0 3 45Special 0 1 0 0 0 0 0 0 0 0 1Student 0 718 0 0 22 0 0 0 0 206 946TOTAL 0 1,725 0 0 26 0 0 1 0 280 2,032

Fall Semester (August 20, 2001—December 14, 2001)

  AudCass Book CD-ROMCompDsk Document DVD Microform Score Slide Video Total

Adj Fac 0 9 0 0 0 0 0 0 0 2 11Alum Mem 0 18 0 0 0 0 0 0 0 1 19Dependent 0 108 0 0 0 0 0 0 0 27 135Elderhostel 0 2 0 0 0 0 0 0 0 0 2ELS 0 13 0 0 0 0 0 0 0 10 23Faculty 1 774 0 0 4 0 0 0 1 267 1047HatterAlum 0 53 0 0 1 0 0 0 0 0 54ILL 0 752 0 1 3 0 2 5 0 0 763Reg Mem 0 218 0 0 0 0 0 0 0 18 236Sen Mem 0 45 0 0 0 0 0 0 0 3 48Student 1 7521 2 0 59 0 0 0 0 1076 8659TOTAL 2 9,513 2 1 67 0 2 5 1 1,404 10,997

Winter Break (December 15, 2001—January 14, 2002)

  AudCass Book CD-ROMCompDsk Document DVD Microform Score Slide Video Total

Adj Fac 0 32 0 0 0 0 0 0 0 0 32Alum Mem 0 10 0 0 0 0 0 0 0 0 10Dependent 0 19 0 0 0 0 0 0 0 2 21Elderhostel 0 3 0 0 0 0 0 0 0 0 3Faculty 0 146 0 0 0 0 0 0 0 21 167ILL 0 87 0 0 1 0 0 0 0 0 88Reg Mem 0 6 0 0 0 0 0 0 0 0 6Sen Mem 0 6 0 0 0 0 0 0 0 0 6Student 0 58 0 0 0 0 0 0 0 34 92TOTAL 0 367 0 0 1 0 0 0 0 57 425

Spring Semester (January 15, 2002-May 8, 2002)

  AudCass Book CD-ROMCompDsk Document DVD Microform Score Slide Video Total

Adj Fac 0 95 0 0 6 0 0 0 0 38 139Alum Mem 0 68 0 0 0 0 0 0 0 6 74Dependent 0 76 0 0 0 0 0 0 0 21 97Elderhostel 0 3 0 0 0 0 0 0 0 0 3ELS 0 6 0 0 0 0 0 0 0 0 6Faculty 0 495 0 0 0 6 0 0 0 245 746HatterAlum 0 37 0 0 0 0 0 0 0 0 37ILL 0 814 0 2 3 0 5 9 0 0 833Reg Mem 0 126 0 0 2 0 0 0 0 65 193Sen Mem 0 37 0 0 0 0 0 0 0 3 40Student 7 7139 1 1 36 0 0 0 0 730 7914 TOTAL 7 8,896 1 3 47 6 5 9 0 1,108 10,082

May Break (May 9, 2002—May 31, 2002)  AudCass Book CD-ROM CompDsk Document DVD MicroForm Score Slide Video TotalAlum Mem 0 10 0 0 0 0 0 0 0 0 10Dependent 0 4 0 0 0 0 0 0 0 0 4ELS 0 2 0 0 0 0 0 0 0 0 2Faculty 0 127 0 0 1 1 0 0 0 17 146HatterAlum 0 12 0 0 0 0 0 0 0 3 15ILL 0 85 0 0 1 0 0 1 0 0 87Reg Mem 0 12 0 0 0 0 0 0 0 3 15Sen Mem 0 12 0 0 0 0 0 0 0 3 15Special 0 1 0 0 0 0 0 0 0 0 1Student 0 80 0 0 1 0 0 0 0 22 103TOTAL 0 345 0 0 3 1 0 1 0 48 398

Appendix 11: Reserve Statistics

Reserves Total 2001-2002  Av-Equip Book Video TotalAdj Fac 0 0 0 0Dependent 4 3 0 7Faculty 6 12 9 27ILL 0 0 0 0Staff 1 14 3 18Student 412 5947 184 6543TOTAL 423 5,976 196 6,595

Reserves Summer 2001  Av-Equip Book Video TotalAdj Fac 0 0 0 0Dependent 0 0 0 0Faculty 0 0 3 3ILL 0 0 0 0Staff 0 0 0 0Student 1 66 0 67TOTAL 1 66 3 70

Reserves Fall 2001  Av-Equip Book Video TotalAdj Fac 0 0 0 0Dependent 2 0 0 2Faculty 4 9 6 19ILL 0 0 0 0Staff 1 11 3 15Student 314 3416 184 3914TOTAL 321 3,436 193 3,950

Reserves Spring 2002  Av-Equip Book Video TotalAdj Fac 0 0 0 0Dependent 2 3 0 5Faculty 2 3 0 5ILL 0 0 0 0Staff 0 3 0 3Student 97 2465 0 2562TOTAL 101 2,474 0 2,575

Appendix 12: Interlibrary Loan Statistics

BorrowingTotal Requests Submitted: 3,397 Total Requests Filled: 2,872 (84.5%)Total Requests Unfilled: 376 (11.1%)

Note: Filled and unfilled numbers do not add up to total submitted and filled and unfilled percentages do not add up to 100% because requests cross over months and fiscal years and some requests are cancelled by the patron.

Borrowing SUBMITTED Requests for Patrons  JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTStudent Loans 18 15 12 44 48 66 0 69 83 108 65 24 552Student Copies 23 32 33 188 185 33 16 114 317 487 109 15 1552Faculty Loans 99 42 89 67 80 24 13 70 39 54 45 79 701Faculty Copies 74 76 84 50 43 13 21 32 32 10 20 59 514Staff Loans 4 0 0 2 7 1 1 5 3 8 5 4 40Staff Copies 0 0 0 0 6 0 1 0 1 3 0 8 19TOTAL 218 165 218 351 369 137 52 290 475 670 244 189 3378

Borrowing SUBMITTED Requests for Replacement PagesCirculating Item 0 1 3 0 3 0 0 5 3 0 0 0 15Serial 0 2 0 0 0 0 0 0 0 0 0 0 2Reference 0 2 0 0 0 0 0 0 0 0 0 0 2Government Document 0 0 0 0 0 0 0 0 0 0 0 0 0TOTAL 0 5 3 0 3 0 0 5 3 0 0 0 19

Borrowing SUBMITTED TotalsTOTAL REQUESTS SUBMITTED 218 170 221 351 372 137 52 295 478 670 244 189 3397

Borrowing FILLED Requests for Patrons  JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTStudent Loans 15 8 3 34 63 40 6 28 83 72 53 17 422Student Copies 34 7 9 106 177 118 57 17 233 405 171 14 1348Faculty Loans 100 58 29 73 72 22 19 45 40 42 27 93 620Faculty Copies 67 62 36 46 41 30 5 26 27 12 11 49 412Staff Loans 5 0 0 2 5 3 5 4 4 6 3 5 42Staff Copies 0 0 0 0 0 0 0 0 8 2 2 2 14TOTAL 221 135 77 261 358 213 92 120 395 539 267 180 2858

Borrowing FILLED Replacement PagesCirculating Item 1 2 1 0 1 0 0 4 3 0 0 0 12Serial 0 0 0 0 0 0 0 0 0 0 0 0 0Reference 0 1 0 0 1 0 0 0 0 0 0 0 2Government Document 0 0 0 0 0 0 0 0 0 0 0 0 0TOTAL 1 3 1 0 2 0 0 4 3 0 0 0 14

Borrowing FILLED TotalsTOTAL REQUESTS FILLED 222 138 78 261 360 213 92 124 398 539 267 180 2872

Borrowing UNFILLED Requests by Patrons  JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTStudent Loans 2 3 7 3 6 25 1 8 12 36 12 9 124Student Copies 5 0 1 17 29 19 2 8 19 29 11 4 144Faculty Loans 7 1 4 5 11 5 2 8 2 9 0 15 69Faculty Copies 3 0 1 14 1 0 1 0 5 0 0 4 29Staff Loans 0 0 0 0 0 1 0 0 1 0 0 1 3Staff Copies 0 0 0 0 0 0 0 0 0 0 1 0 1TOTAL 17 4 13 39 47 50 6 24 39 74 24 33 370

Borrowing UNFILLED Replacement PagesCirculating Item 0 0 2 0 1 0 0 1 0 0 0 0 4Serial 0 1 0 0 0 0 0 0 0 0 0 0 1Reference 0 1 0 0 0 0 0 0 0 0 0 0 1Government Document 0 0 0 0 0 0 0 0 0 0 0 0 0TOTAL 0 2 2 0 1 0 0 1 0 0 0 0 6

Borrowing UNFILLED TotalsTOTAL REQUESTS UNFILLED 17 6 15 39 48 50 6 25 39 74 24 33 376

IFM Transactions (ILL fees charged through OCLC): 28*Total IFM Fees: $447.00*Average Cost for IFM loan: $15.96

*The Library began receiving IFM reports in November 2001, so this total is for seven months of the fiscal year.

Non-IFM Transactions (ILL fees charged directly): 10Total Non-IFM Fees: $108.95Average Cost for Non-IFM loan: $10.90

LENDING TOTALS 2001-2002  JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY TOTALLending Requests 602 581 610 657 767 661 389 672 768 727 605 471 7510Lending Requests Filled 297 310 319 373 451 365 179 349 443 434 373 247 4140Lending Requests Unfilled 305 271 291 284 316 296 210 323 325 293 232 224 3370

LENDING FILL RATES 2001-2002FILLED RATE 49.3 53.4 52.3 56.8 58.8 55.2 46.0 51.9 57.7 59.7 61.7 52.4 55.1UNFILLED RATE 50.7 46.6 47.7 43.2 41.2 44.8 54.0 48.1 42.3 40.3 38.3 47.6 44.9

Appendix 13: Document Delivery

ERIC Documents Purchased: 31Total Cost for ERIC Docs: $66.69Average Cost for ERIC Docs: $2.15

Dissertation Express Purchases: 6 (3 faculty; 3 senior research)Total Cost for Dissertation Express: $168.00Average Cost for Dissertation Express: $28.00

Copyright Clearance Center (CCC) Total Transactions: 31CCC Total Titles: 7Total Cost for CCC Transactions: $708.06Average Cost for CCC Transaction: $22.84

Titles that exceeded copyright & paid CCC Times Exceeded Copyright Aggressive Behavior 1Brain Research 9Developmental Biology 3Journal of Chemical Ecology 2Journal of Evolutionary Biology 1Oecologia 9Proceedings 6

Attachment 1

Susan M. Ryan, Associate Director for Public ServicesProfessional Activities, August 2001 – May 31, 2002

PUBLICATIONS

In-House Print Publications

· Library Web Collection Development Policy

· Chronicle of Stetson University (response to November 2001 Chronicle of Higher Education article on deserted libraries), December 2001

· “Circulation Services Manual,” Fall 2001

· duPont-Ball Library Code of Conduct, Fall 2001

· “Services for Students at Celebration,” Fall 1999, rev. Fall 2001, Winter 2002

Web Pages

· Complete redesign of Library Home Page

· Complete redesign of Music Library Home Page

· Complete redesign and revision of all Virtual Collection pages

· Complete redesign of all departmental Library web pages

· New pages created: Library publications page, Library faculty publications, Library Reference Guides & Research Aids, Dedicate a Book, Search & Cite the Internet,

GRANTS

· Author, National Endowment for the Humanities grant awarded to the duPont-Ball Library to host the American Library Association/National Library of Medicine exhibit, “Frankenstein: Penetrating the Secrets of Nature.” (Project Coordinator: Jane Bradford). Awarded April 2002.

CONFERENCES ATTENDED

· Florida Library Association Annual Conference, April 9-10, 2002

MEETINGS/SEMINARS/WORKSHOPS ATTENDED

· Independent Colleges & Universities of Florida Annual Database Meeting, Nova University, Ft. Lauderdale, May 31, 2002

· FrontPage II Workshop, Central Florida Library Cooperative, February 22, 2002

· Interlibrary Loan Basics, Central Florida Library Cooperative, January 30, 2002

· FrontPage I Workshop, Central Florida Library Cooperative, January 19, 2002

· SIRSI Integrated Library System Training, Circulation Module, Florida Institute of Technology, January 17, 2002

· Database Driven Web Sites; Information Strategies Conference, Ft. Myers, November 14, 2001

· Stetson University Banner Training (Finance Modules), November 30, 2001

OTHER PROFESSIONAL ACTIVITIES

· Referee, several articles for College & Undergraduate Libraries

PROFESSIONAL ASSOCIATION MEMBERSHIPS

· American Library Association· Association of College & Research Libraries· Florida Library Association· Government Documents Caucus of the Florida Library Association

SERVICE

University

· Member, University Web Operations Team, Fall 2001.

· Chair, Search Committee, Adjunct Reference Librarian, September 2001.

· Member, Search Committee, Electronic Services Librarian, Summer 2001.

Community

· Deland Middle School PTA Board Secretary, 2000-2002

Attachment 2

Jane T. Bradford, Coordinator of Library Instruction (June 1, 2001-May 31, 2002) and Acting Head of Reference (June 1, 2001-July 31, 2001)Professional Activities, June 2001 – May 31, 2002

PROFESSIONAL PRESENTATIONS MADE· American Library Association (ALA) Midwinter Conference, New Orleans, Louisiana,

January 18-21, 2002. Chosen to participate in the ACRL President’s Forum, January 21, 2002. The Forum emphasized how ACRL has promoted excellence in academic library services by acting as a learning community through its sponsored programs and activities. Title of presentation: “The Learning Community of the ACRL-Sponsored Institute for Information Literacy Immersion Program.”

· American Library Association Annual Conference in San Francisco, CA, June 15-18, 2001. Poster Session (June 17) with Barbara Costello for the American Library Association’s Library Instruction Round Table’s conference program “Partnerships for Instruction”: “A Three-Way Partnership: The duPont-Ball Library, DeLand High School International Baccalaureate Program, and Stetson University."

PROFESSIONAL CONFERENCES ATTENDED· American Library Association (ALA) Midwinter Conference, New Orleans, Louisiana,

January 18-21, 2002. Met with Association of College and Research Libraries, Instruction Section, Membership Committee, January 19, 2002.

· American Library Association Annual Conference in San Francisco, CA, June 15-18, 2001. Met with the Association of College and Research Libraries Instruction Section Membership Committee.

PROFESSIONAL WORKSHOPS/SEMINARS ATTENDED· OCLC FirstSearch Online Training Session, April 12, 2002· Excel Training, Stetson University, January 30, 2002· Banner Training Session, Stetson University, October 26, 2001

PUBLICATIONS (all in-house)New

· Reference Guide #46, “Specialized Reference Sources in History,” February 2002· Reference Guide #37, “Resources in Art,” February 2002· Reference Guide #45, “Marine Biology,” January 2002· Research Aid #24, “Using ComAbstracts,” January 2002· Reference Guide #33, “Sources for Biology and Life Sciences,” October 2001· Reference Guide #44, "Ethnicity,” September 2001· Reference Guide #42, “Counseling,” August 2001

Revised· Reference Guide #12, “Religious Studies,” April 2002· Reference Guide #19, “Careers and Job Hunting,” April 2002· Research Aid #4, “How to Use the Sirsi Catalog, WebCat,” February 2002· Reference Guide #11, “Psychology,” January 2002

· Reference Guide #8, “Sociology,” January 2002· Reference Guide #26, “Marketing,” January 2002· Reference Guide #10, “Reviews,” January 2002· Research Aid #10, “How to Use ERIC on the Web,” January 2002· Research Aid #11, “How to Use PsycInfo on the Web,” January 2002· Reference Guide #30, “Movies,” December 2001· Research Aid #3, “How to Use Tests in Print and Mental Measurements Yearbook, December

2001· Research Aid #21, “Searching MLA on the Web,” December 2001· Reference Guide #40, “Accounting,” September 2001· Research Aid #16, “How to Use Sociofile,” September 2001· Reference Guide #28, “Basic Literary Research,” August 2001

PROFESSIONAL ASSOCIATION MEMBERSHIPS· American Library Association· Florida Library Association· Association of College and Research Libraries (ACRL)

OFFICES HELD IN PROFESSIONAL ASSOCIATIONS/COMMITTEE MEMBERSHIPS· Member of the ACRL, Instruction Section, Membership Committee, 2000-2002

GRANTS, AWARDS, ACKNOWLEDGMENTS, HONORS· Project Director for the American Library Association/National Library of Medicine Exhibit

on Mary Shelley’s Frankenstein. The duPont-Ball Library was awarded an exhibit grant for the spring of 2005

SERVICEUNIVERSITY SERVICE

· Member Faculty Compensation Committee, 1997, 1998, 1999, 2000, 2001, 2002· Editor, Stetson Bulletin, 1997-2002

COMMUNITY SERVICE· Worked with Stetson group Into the Streets visiting Deland-area nursing homes,

February 16, 2002· Program Chair, American Association of University Women, February 9, 2002,

DeLand Branch program which featured Gail Radley as speaker· Member Program Committee, DeLand Branch, American Association of University

Women, 2001-2002

Attachment 3

Barbara Costello, Government Documents LibrarianProfessional Activities, June 1, 2001 - May 31, 2002

REFERENCE

The amount of time regularly scheduled on the reference desk per week was eleven hours. Other reference activities quickly filled off-desk time. Eight bibliographic instruction sessions in various disciplines were done at the request of faculty during the 2001-2002 academic year. Library tours and bibliographic instruction in primary source federal documents were provided to two groups of International Baccalaureate students from DeLand High School, and another tour of the Documents Department was given to Advanced Placement students from Pine Ridge High School. Handouts and bibliographies were created or updated for all instruction sessions.

PROFESSIONAL MEETINGS AND CONFERENCES

American Library Association Annual Conference, San Francisco, CA, June 15-19, 2001

Florida Public Documents Biennial Meeting, Tallahassee, FL, January 9-10, 2002

American Library Association Midwinter Conference, New Orleans, LA, January 18-21, 2002

Florida Library Association 2002 Annual Conference, Daytona Beach, FL, April 10, 2002

ATTENDANCE AT SEMINARS/MEETING

Presentation Magic workshop, CFLC Training Center, Maitland, FL, August 30, 2001

CFLC Documents Interest Group meeting, Maitland, FL, September 11, 2001

Making Signs with Microsoft Word (in-house), September 14, 2002

Census 2000 Workshop, presented by the U.S. Census Bureau, Rollins College, Winter Park, FL, October 5, 2001

OCLC CORC workshop (in-house), March 5, 2002

LexisNexis Academic Solutions, History Universe: Access to Presidential Studies online seminar, April 25, 2002

CFLC Documents Interest Group meeting, Volusia County Library, Daytona Beach, FL, May 7, 2002

PRESENTATIONS MADE AT PROFESSIONAL MEETINGS

Poster session entitled “A Three-Way Partnership”, at the American Library Association 2001 Annual Conference, June 16-19, San Francisco, CA. In conjunction with the ALA Library Instruction Round Table conference program “Partnerships for Instruction.”

IN-HOUSE PUBLICATIONS

Library Research Strategies, 8/2001

Sources of Environmental and Geographic Information in the duPont-Ball Library, 9/2001

How to Use the World Development Indicators CD-ROM, rev. 9/2001

Locating Information on Environmental History in the duPont-Ball Library, 9/2001

Library Instruction Class – ATG 340 – Governmental Accounting, 9/2001

PROFESSIONAL OFFICES HELD

2001-2002 Government Documents Round Table Membership Committee

OTHER ACTIVITIES

Library Instruction: Chaos and Fractals, MS 153-01, Dr. Margie Hale, August 28, 2001

Library Instruction: Special Topics, HY 200, Dr. Reiter, September 4, 2001

Library Instruction: Senior Project Proposal, ESS 497, Dr. Perramond, September 12, 2001

Library Instruction: Governmental Accounting, ATG 340, Dr. Stryker, September 18, 2001

Library Instruction: The 1950’s and 1960’s, AS 152, Dr. Croce, September 25, 2001

Library Instruction: African American History, HY 351, Dr. O’Keefe, October 4, 2001

Tour and bibliographic instruction in Federal Documents to 28 International Baccalaureate students from DeLand High School, November 7, 2001

Library Instruction: Federal Taxation I, ATG 301, Dr. Stryker, January 29, 2002

Library Instruction: Advanced Accounting Seminar, ATG 520, Dr. Stryker, February 21, 2002

Tour and bibliographic instruction in Federal Documents to 17 International Baccalaureate students from DeLand High School, March 19, 2002

Tour of Government Documents Department for 22 AP United States History students from Pine Ridge High School, in Deltona, April 26, 2002

SERVICE

University Service

2001-2002 Faculty Senate, Library Representative

2001-2002 Faculty Senate Faculty Welfare Committee

University Disciplinary Appellate Board Hearing, Faculty Representative, 5/9/02

Judge on selection committee, June Brooks Memorial Award for Activism,Spring Semester, 2002

Campus Life Committee, 10/99 –

Member, Faculty Women’s Caucus, 1998 - present

Library Service

duPont-Ball Library Fall Reception Committee, Summer 2001

Attachment 4

Rob Lenholt, Electronic Services Librarian Professional Activities, June 1, 2001 – May 31, 2002

ATTENDANCE AT PROFESSIONAL MEETINGS AND CONFERENCES

ICUF Library Directors annual meeting held on campus that featured vendors offering consortia discounts, June 1, 2001

Orientation for newly elected Florida Library Association Board members in Orlando (I was elected to serve a two year term as FLA Secretary for the Executive Board, June 28-29, 2001

“Information Strategies 2001” conference at FGCU in Fort Myers, FL., November 14-16, 2001

Florida Library Association Executive Board meeting, Winter Park Public Library, Winter Park, FL., January 31, 2002

Florida Library Association Executive Board meeting, Adams Mark, Daytona Beach, FL., , April 8, 2002

Florida Library Association Executive Board meeting, Adams Mark, Daytona Beach, FL., April 11, 2002

Attended Florida Library Association annual conference – “Libraries Link Lifelong Learners”, Adams Mark, Daytona Beach, FL., April 8-11, 2002

ATTENDANCE AT SEMINARS, WORKSHOPS, ETC.

Central Florida Library Consortium – Reference Interest Group meeting, November 9, 2001

Frontpage I, II, and III classes, CFLC, Maitland, FL., December 4-6, 2001

Attended “Institute for Digital Inclusion” seminar, Radisson Resort, Celebration, FL., May 30, 2002

OFFICES HELD IN PROFESSIONAL ASSOCIATIONS

Secretary, Executive Board of the Florida Library Association, June 28, 2001 – May 30, 2002

Professional Association Memberships

American Library Association (ALA)Association of College and Research Libraries (ACRL)Florida Library Association (FLA)Florida Chapter of ACRL (FACRL)

Central Florida Library Consortium (CFLC) – Reference Interest GroupBeta Phi Mu – Library Honor SocietyPhi Kappa Phi – Academic Honor Society

PUBLICATIONS

In House Publications

Library Emergency Map:http://www.stetson.edu/llibrary/EmergFireMap.htm

Map of Library Workstations:http://www.stetson.edu/library/WSmap.html

Co-authored Library Instruction handouts with Government Documents Librarian:

ATG 340 / Governmental Accounting - Fall 2001 - Dr. Jud Stryker http://www.stetson.edu/library/LI%20class%20for%20ATG%20340.doc

ATG 520 / Advanced Accounting Seminar - Spring 2002 - Dr. Jud Stryker http://www.stetson.edu/library/LI%20class%20for%20ATG%20520.doc

ATG 301 / Federal Taxation I - Spring 2002 - Dr. Jud Stryker http://www.stetson.edu/library/ATG301handout.doc

Updated:

Instructions for how to use the Scanner workstation

Library Map: http://www.stetson.edu/library/libmap.html )

How to access the Library’s databases from off-campus http://www.stetson.edu/library/offcampus.html#PROXY

SERVICE

University Service

University Academic Technology Committee, June 2001 – to dateUniversity Green Team Leader for Library, June 2000 – to dateJoint CIT Leadership/Library Systems Team Committee, June 2000 – Spring 2002

Attachment 5

Angela Story, Part-time Reference LibrarianProfessional Activities, October 2001 – May 31, 2002

· Central Florida Library Cooperative, "OCLC FirstSearch", March 21, 2002,CFLC Office, Maitland

· U.S. Government Printing Office, "GPO Access Training", March 9, 2002,University of Central Florida, Orlando

· SIRSI Training, "Reports". January 15, 2002, Florida Institute of Technology, Melbourne

· SIRSI Training, "Cataloging", January 14, 2002, Florida Institute of Technology, Melbourne

Attachment 6

Cathy Ervin, Circulation SupervisorProfessional Activities, October 2001 – May 31, 2002

· Quality of Service Monthly Meetings; Served as Quality of Service Secretary

· Stetson University Sexual Harassment Workshop, January 24, 2002

· “SIRSI Reports Training,” Melbourne, January 15 & 16, 2002

· MS Word Workshop, Laura Kirkland, December 18, 2001

· “Accidental Manager,” CFLC, August 13, 2001

· Annual Library Reception Committee, Summer 2001

· “Managing for Results,” City Island Library, CFLC, July 26, 2001

· Print Shop Workshop, Rob Lenholt, duPont-Ball Library, July 19, 2001

Attachment 7

Susan Derryberry, ILL Borrowing CoordinatorProfessional Activities, October 2001 – May 31, 2002

· Stetson University Sexual Harassment Workshop, January 24, 2002

· MS Word Workshop, Laura Kirkland, duPont-Ball Library, December 18, 2001

Attachment 8

Sarah Poverud, ILL Lending CoordinatorProfessional Activities, June 1, 2001 – May 31, 2002

· Stetson University Sexual Harassment Workshop, January 24, 2002

Attachment 9

Dee Buckley, Weekend Circulation SupervisorProfessional Activities, June 1, 2001 – May 31, 2002

· Excel Workshop, CIT, Spring 2002

· Stetson University Sexual Harassment Workshop, January 24, 2002

· MS Word Workshop, Laura Kirkland, December 18, 2001