Redesigning the Emergency Ambulance Helen Hamlyn Centre for
Design
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20052006 Design for Patient Safety: Future Ambulance The
year-long study was initiated by NHS National Patient Safety Agency
to investigate how the safety of patients and ambulance staff could
be improved through better design of vehicles and equipment. The
results contributed to the ongoing national standardization
programme and led to Smart Pods, a project funded by the EPSRC.
20072009 Smart Pods Project This two-year research project
addressed the whole system of emergency and urgent pre- hospital
care. It brought together research by clinicians, designers, social
scientists, ergonomists, and operations management analysts, and
resulted in a range of innovative propositions that enable
clinicians to take healthcare to the community and reduce patient
journeys and hospital admissions. 2010current Redesign of the
current A&E ambulance The project benefits from input from
patients, the public, frontline clinical staff, healthcare
managers, operational managers, commissioners and purchasers in an
intensive co-design and development programme that has produced a
redesigned A&E ambulance interior that has demonstrated to
deliver benefits for patients, clinicians and the health service as
a whole. Evidence base
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Design challenges 4. Accessibility to patient 1. Hygiene and
cleaning 2. Patient experience 3. Layout and arrangement 5.
Equipment integration 6. Stock control 7. Communication 8.
Sustainability
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21 st century ambulance
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Our solution Latest in a series of projects to improve
ambulance care Evidence-based research - approx. 2M of funding
committed to date Produced a tested demonstrator ambulance
treatment space Co-design, iterative process evaluated by NHS staff
and patients Clearly measured performance improvements Aim To
provide front-line ambulance crews with a treatment space fit for
purpose in the 21 st century Demonstrated Benefits Improved patient
safety Enhanced clinical functionality Reduced operational costs
for the NHS
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t Project lead / design lead Helen Hamlyn Centre for DesignEd
Matthews Gianpaolo Fusari Yusuf Muhammad Vehicle Design Department
RCADale Harrow Peter Stevens Richard Winsor
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Co-Design process
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Ride outs
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Concept development
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Clinical evaluations
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Comparing old vs. new
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Redesigned treatment space
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Good layout - easy to get access to equipment. O2 and leads
coming from the ceiling is a very good idea, easily accessible
After dealing with the patient in the middle I cant imagine doing
it any other way Itd be useful to have direct contact with
hospitals. Saves a lot of time Paramedic feedback
