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Recruitment Summit 2012 Welcome to the

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  • 1. Welcome to theRecruitment Summit 2012

2. Recruitment SummitState of Enrollment at WSU 3. Freshman Enrollment, 1998-2012 4. Diversity Freshman Enrollment, 1998-2012 5. Diversity Freshman Enrollment, 1998-2012 6. Residency Characteristics,Fall 2012 Freshman Enrollment 7. Retention and Graduation Rates 8. Enrollment Challenges Washington State UniversitySample Aid PackagesLOW INCOME HIGH NEED (LIHN)Student received maximum Pell, SNG, and Institutional up to equityIn general, represents family of 4, $40,000 State Median Family Income (50% MFI)2010-2011 2011-20122012-2013Tuition&Fees 94881079812,300TotalCOA23630 2493827302 MaximumGrant13367 1493012,500Loans(Stafford/Perkins/PLUS) 10263 1000814802%ofGrants/Tuition&Fees 140%138% 101%%ofGrants/COA56% 59%46% 9. Enrollment Challenges Washington State UniversitySample Aid PackagesLOW-UPPER MIDDLE INCOME (LUMI)Student received some or no Pell, SNG, was within equity, and Cougar CommittedIn general, represents family of 4, $42,500-$57,750 State Median Family Income (51-70% MFI)2010-2011 2011-2012 2012-2013Tuition&Fees 948810798 12300TotalCOA23630 24938 27302 MaximumGrant948810798 12300Loan 14142 14140 15002%ofGrants/Tuition&Fees 100%100%100%%ofGrants/COA40% 43% 45% 10. Enrollment ChallengesTuition % Covered by UAA/CAA 46.6% $8592 11. Enrollment Challenges Increasingcosts,decliningfinancialaid,increasingfinancialneed DeclineinWAhighschoolstudents(2010-2014)(WICHE) DeclineinWAstudentswhoenrollfull-timeinfour-yearschoolsrightaftergraduation (NationalCenterforEducationStatistics/SeattleTimes) Highmobility(out-of-statecollege)ofWAstudents(CollegeBoard) Nationalaveragedistancetocollege:51miles(ACT) 52%oftopchoicecollegeislessthan1hourfromhome(TeensTalk) PerceptionofWSU:academicquality;locationofPullman;partyreputation(ArtandScienceGroup) 12. Enrollment Opportunities Non-residentandinternational Stateswithincreasinghighschoolgraduates(AZ,UT,NV,ID) Stateswithincreasingcompetitionforcollegeadmission(CA) IncreasemarketshareofWAhighschoolgraduates Increasediversity Increasetransferstudents Increasevisitstocampus Utilizenewtechnologiestoprovidefurtherreach Expandandpersonalizecommunications 13. Enrollment Challenges/OpportunitiesWICHE,2008:http://www.wiche.edu/info/knocking/1992-2022/Washington.pdf 14. Enrollment Challenges/OpportunitiesWICHE,2008:http://www.wiche.edu/info/knocking/1992-2022/Washington.pdf 15. Enrollment Challenges/OpportunitiesWICHE,2008:http://www.wiche.edu/info/knocking/1992-2022/Washington.pdf 16. Recruitment SummitData that drives our strategic decisions 17. Analyzing Data YielddataInitial/Allsources:1. SATorACT2. MyCollegeOptions3. Cappex4. Inquiryform5. Zinch6. Collegefairs7. Campusvisits8. Admissionsapplication Campusvisitsurveyresults Campusvisityield HSvisitandcollegefairresults 18. Analyzing Data NationalClearinghouselostmarket CollegeBoardEnrollmentPlanningService(EPS) CollegeBoard/ACTresearchreports WICHE EMASdatabase WSUOfficeofInstitutionalResearch OBIEEzzusisdashboard RapidInsight 19. Recruitment SummitNational survey results and trends inadmissions/recruitment 20. TeensTALK Report STAMATS, 2012 21. TeensTALK Report HeavyusersofTV,onlinevideo,andplayingcomputergames 79%watchTVinfreetime 72%playvideosandcomputergamesinfreetime Nearlyallteenshavecellphones,withnearly38%claimingtheywillupgradetoaniPhonewithinsixmonths Sendanaveragebetween600-1000textmessagesamonthSTAMATS,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf 22. TeensTALK ReportSTAMATS,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf 23. TeensTALK ReportSTAMATS,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf 24. TeensTALK ReportSTAMATS,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf 25. TeensTALK ReportSTAMATS,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf 26. TeensTALK ReportSTAMATS,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf 27. Enrollment Management Trends ReportACT, 2012 28. Enrollment Management Trends Report StateofWashington,2012graduatingclass: 13,929HSgraduates(about21%)tooktheACT;56%SAT From2007-2012,thenumberofACTtest-takersincreasedby33.5%,whilethenumberofgraduateshasdecreasedbyabout4%ACT,2012:http://www.act.org/newsroom/data/2011/states/washington.html 29. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 30. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 31. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 32. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 33. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 34. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 35. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 36. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 37. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 38. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 39. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 40. Enrollment Management Trends ReportACT,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf 41. Mobile/Electronic Expectations SurveyNoel-Levitz, 2012 42. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 43. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 44. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 45. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 46. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 47. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 48. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 49. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 50. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 51. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 52. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 53. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 54. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 55. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 56. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 57. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 58. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 59. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 60. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 61. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 62. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 63. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 64. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 65. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 66. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 67. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 68. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 69. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 70. Mobile Expectations SurveyNoel-Levitz,2012:http://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 71. Mobile Expectations Survey 46%ofstudentswilllookatcollegeFacebookpagesmorethanonce 50%likeacollegeFacebookpagesopostsappearontheirwall 83%willviewtheFacebookpageofacollegetheyareconsideringNoel-Levitz,2012:http://www.solutions-collegeweeklive.com/pdfs/2012MobileExpectations.pdf 72. Mobile Expectations Survey Evaluationofcollege Facebookcontentismixed Needtokeepcontentfresh andrelevantengagingNoel-Levitz,2012:http://www.solutions-collegeweeklive.com/pdfs/2012MobileExpectations.pdf 73. TeensTALK Live TeensTALKLiveChicago,2012(archivevideo) KeyTakeaways: Useuniquematerialsthatstandout Showcasecareersandresults-orientedstudentstories Keeptextshortandtothepoint Personalizemessagingandrelationshipswithstudents Beauthenticphotos,videos,content Monitor3rdpartysitestocombatnegativeinformation CollegeConfidential,CollegeProwler,RateMyProfessorSTAMATS,2012:http://www.youtube.com/watch?v=WpzzZpdPIcM&feature=player_embedded 74. ParentsTALK Live ParentsTALKLiveChicago,2012(archivevideo) KeyTakeaways: Muchmorecommunication Deadlines WhyWSUisuniqueordifferent Parent-to-parent(current-to-prospective)communication Alumni-to-parentcommunication Highlightnationalrankings USNews,PrincetonReview,PetersonsGuideSTAMATS,2012:http://www.youtube.com/watch?v=WpzzZpdPIcM&feature=player_embedded 75. Social Video Delivers HowAdvertisersAreUsing(AndNotUsing)VideoonSocialNetworks 76. Social PlaybookDave Goetz, CZ Strategy, 2012 77. Social Playbook KeyTakeaways: Socialshouldbeincorporatedintoentiremarketingplan Itsnotabouttheplatforms Postingconversation Createfresh,relevantcontentespeciallyweb/print Recruitcreativewriterscurrentstudents? Encouragestudent-generatedstories Createopportunitiesforstudentsorparentstopostsomethingpersonal WaysthatsayIamunique Repostcontentthatisspecificallyrelevantandconnectsemotionally(i.e.articleonhowtopayforcollege) 78. Social Playbook Greatconversations Arentabouttheinstitution Conversationbeginswiththestudent;nottheinstitution 79. Social PlaybookItsnotabouttheinstitutionsstory,itsabouttheinstitutionlearningtolistenforthestoryofthestudentandhis/herparentandthenconnectthetwo.DaveGoetz,CZ Strategy 80. Social Playbook Greatconversations Arentabouttheinstitution Conversationbeginswiththestudent;nottheinstitution Areconversational NotjustPRormerelyinformational Firstperson(I,We);notthird(Today,WSUannounced) Engagestudentsemotionally Playful,lighthearted,fun Quirkyphotos,poignantvideos,awarmresponse,anapology,orhumor Requireconstantattention Actandreact Learnfromwhatdoes/doesntwork 81. Social PlaybookBeinitiatorsbeactive.Conversationswontjusthappen.WSUmusttakeinitiativeintherelationship.DaveGoetz,CZ Strategy 82. Recruitment SummitMarketing changes beginning this fall2012 83. Marketing TeamFall 2012Cheryl Dudley, Writer/EditorSharon White, Senior Graphic DesignerNate Jacobson, Web Graphic DesignerNicole Wood, User Experience Manager 84. University Marketing SurveyNoel-Levitz,2012:https://www.noellevitz.com/documents/shared/Papers_and_Research/2011/2011MARKETINGRECRUITINGPRACTICES.pdf 85. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 86. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 87. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 88. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 89. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 90. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 91. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 92. Facebook and Admissions SurveyVarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf 93. FacebookWSU Future Cougars 94. FacebookWSU Future Cougars 95. WSU on Facebook App http://www.inigral.com/images/Schools_App_Data_Infographic.jpg 96. WSU on Facebook App 97. WSU on Facebook App 98. YouTubeWSU Admissions 99. TwitterWSU Admissions 100. Student BlogThe Coug Connection 101. InstagramWSU Admissions 102. PinterestWSU Admissions 103. CollegeWeekLive 104. SCVNGR 105. Cappex 106. Student Profile Example100s of data points for each student Studentdataincludes: Name Interest in study outside U.S. Postal address Did parents attend college? Email addressSports Phone number Music Date of birthPerforming Arts Gender Leadership activities Intended area of study Volunteer activities Intended major Other extracurricular activities Transfer statusMore about you SAT scores Financial aid importance ACT scores Type of school preferred Expected Graduation date (2yr/4ry, public/private) Expected Start dateSchool size preferred High School name Full time/Part time High School GPA Academic Honors Citizenship 107. College Message ExampleAppeal to passions and aspirations. Include links andmedia. 108. Cappex College CenterStudents get introduced to colleges and add them totheir college list. 109. The Cappex student experience Sophie Andrea Jordan EnvironmentalBusiness Major Music Major, Alto Sax Science MajorWants a medium-size private school Wants a medium-size state or private Undecided about school size. Wants anin the upper Midwest.school. Looking outside of Indiana.Ohio school; would consider out of state. Views Women inViews Midwest-U.S.Views Music Majors Science Campaign: Business Majors Campaign: Women in Science Program Campaign:Music Majors in MI, OH, IL, IN Private Michigan students3.2+ GPA, 1400 SAT 3.30 GPA+, 1500+ SAT 3.0+ GPA, 1200+SATYes YesYes Yes YesYesI want to learn more!I want to learn more! I want to learn more!I want to learn more!I want to learn more! I want to learn more!Receives a NextConnect message withReceives a NextConnect message withReceives a NextConnect message fromlinks to online application. links to campus videos and events. the music department dean. 110. Zinch 111. Zinch China 112. Recruitment SummitCommunication and messaging withprospective students 113. Communication Plan WSUDataandCommunicationPolicies DatastewardJohnFraire DatacustodiansSallyTexter,SolJensen,WendyPeterson Centralization CommunicationAudit Committee Coordinatedandconsistentmessage Mastercommunicationplanforprospectivestudents FillingapsacademicsWSUExecutivePolicy#8,UniversityDataPolicies:http://public.wsu.edu/~forms/HTML/EPM/EP8_University_Data_Policies.htm 114. Key Messaging Useterminologytheyunderstand Beoriginalandbeauthentic Emphasizeyourpersonality Speaktoyouraudienceplaytotheiremotionsandinner-thoughts Academicsisstill#1 Examplesofhowyourprogramdifferentiatesfromcompetitors Value/worthofthedegreefocusoncareers/employability Notablerankings Studentinvolvementandleadershipopportunities Currentstudent/alumnistoriesandexperiences 115. Email Best Practices Designformobileusersphones/tablets Millenialswanttobuildrelationshipsofferadvice Standout Variabledata Alwaysincludeanactionitembutkeepittoone Shortandsimpletext Usebulletpointstohighlightcontent Provideadditionalinfoonwebsite Writemoreinformallylikeyouspeak 116. Where From Here? Provideanexperienceoptimizedformobileusers Howdoesitlookondifferentdevices? Provideengagingcontenttheaudienceislookingfor Studentsandparents Differentneedsbasedonstage(searchvs.decision)andterm(senior/junior/transfer) Updatecontentfrequently Easynavigation Tryusinglivechat,webcams,andtextmessaging Makesocialmediaworthwhile Leastvaluableformofcontent(atinitialstage) Domorethanuseasabulletinboard Talkwithstudents,notatthem Stayactiveandfocusononly2-3platformstobesuccessful(FacebookandYouTube) 117. Where From Here? Parentsrecruitingparents Morecontentforparentsonwebsite Usabilitytesting Discussiongroupsatvisitevents Morevideoscurrentstudents RapidInsightdashboards,predictivemodeling,andforecasting Partnershipswithexternaldepartmentsforcommunication CommunicationAuditCommitteeOctober Morevariablecommunicationsusingprovidedstudentdata 118. Where From Here? Howareyoutrackingyourweb/socialpresence? Whatareyoutracking? Whatareyoudoingtoengagewithstudentsonsocialmedia? Whatarethetoptasksstudentsaretryingtoaccomplishonyourwebsite? Whatarethekeymessagestheywanttohearorlearnmoreabout? Whocanyougettohelpyoucompileandsharethesemessages? Whatareyourcurrentstudentsstoriesandexperiencesthatwillresonatewithprospectivestudentsand/orparents? Whatmakesyourdepartmentuniqueandcompelling?Howdoyoudifferentiatefromyourcompetition? WhatisbeingsaidaboutyourdepartmentonpopularsiteslikeCollegeProwler,CollegeConfidentialorRateMyProfessor?Howdoyouplantocombatnegativecomments? Whatdataarewecollectingthatcanimprovevariablecommunications? Howcanourofficeassistyourdepartment? 119. Recruitment SummitThanks for attending!Please complete the online survey thatwell email you to provide us feedback. 120. Prominent Higher Ed/Marketing Resources AACRAO AcademicaGroup AcademicImpressions ACT AmericanMarketingAssociation Art&ScienceGroup BobJohnsonConsulting CASE CollegeBoard ConnectEDU CZStrategy Educause eRecruitmentForum HigherEdLive InsideHigherEd IWantMedia JunGroup MarketingBulletin NACAC NationalCenterforEducationStatistics Noel-Levitz PewInternet PrincetonReview Scannell&Kurz,Inc. SEMWorks Sitecore SocialMediaExaminer STAMATS TargetX TheChronicleofHigherEducation WICHE 121. Online Resources ACTEnrollmentManagementTrendsReport,2012:http://www.act.org/emtrends/12/pdf/EMTrendsReport2012.pdf InigralSchoolsAppInfographic,2012:http://www.inigral.com/images/Schools_App_Data_Infographic.jpg JunGroupSocialVideo,2011:http://jungroup.com/infographic2011/ Noel-LevitzE-ExpectationsandMobileTrends,2012:http://www.solutions-collegeweeklive.com/pdfs/2012MobileExpectations.pdfhttp://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012_E-Expectations.pdf?code=282291086201275 Noel-LevitzE-RecruitingPracticesandTrends,2012:https://www.noellevitz.com/documents/gated/Papers_and_Research/2012/2012%20E-Recruiting%20Practices%20Report.pdf? code=94256108201270 Noel-LevitzMarketingandRecruitingPractices,2011:https://www.noellevitz.com/documents/shared/Papers_and_Research/2011/2011MARKETINGRECRUITINGPRACTICES.pdf ParentsTALKLive,2012:http://www.youtube.com/watch?v=DWf3t-rWPyU&feature=player_embedded STAMATS2012IntegratedMarketingConferencepresentations:http://www.stamats.com/SIM12/ TeensTALKLive,2012:http://www.youtube.com/watch?v=WpzzZpdPIcM&feature=player_embedded TeensTALKResearch,2012:http://www.stamats.com/pdfs/SIM_12_2012_Stamats_TeensTALK_FINAL_Comprehensive.pdf VarsityOutreach,2012:http://www.varsityoutreach.com/Documents/FacebookAndAdmissions2012.pdf