REAL LIVING 360 SERVICESM COMMITMENT TO BUYERS

Real Living Real Estate has established an extensive commitment outlining our dedication to helping you

find your dream home. The following further outlines my commitment to providing you

with Real Living 360 Service.

REAL LIVING 360 SERVICESM COMMITMENT TO BUYERS

AS YOUR TRUSTED ADVISOR, I WILL:

• Determine the motives and priorities that bring you to the marketplace

• Prepare with your input, a description of the desired property

• Conduct counseling and information sessions to identify your needs and goals and to plan a property search

• Isolate the attributes of the property that allow for some flexibility in the search while determining the features that various members of the family feel are important

• Conduct property searches through a variety of sources (MLS, public records, appraisers, etc.) to establish reference

• Complete a market search to identify properties consistent with your needs and price range

• Make myself available to you on a priority basis in order to meet your needs and schedule for property research and showings

• Provide a list of optional days, times and schedules for viewing property

• Provide clarifying information to assist you in evaluating physical and functional attributes of a property

• Review information about properties on the market today

• Provide you with a list of the critical steps and stages that most prudent buyers follow

• Compare and contrast the information and advice already secured with the realities of today’s marketplace

• Identify the desired time frame or schedule for selecting and acquiring a property

• Identify properties or areas previously viewed by you

• Review local procedures of setting appointments, presenting offers and securing answers to critical questions

• Describe the role of a seller’s agent and how buyers are impacted through this representation

• Discuss the interaction anticipated with sellers or seller’s agents

• Describe the process of pre-qualification and/or pre-approval

• Review the role and involvement of the mortgage lender/bank representative

• Review state-mandated forms and documents related to agency relationships

• Provide supplemental visuals, handouts and materials to thoroughly explain agency relationships

• Identify the role of the other agents within the office of the buyer’s agent

• Explain the role and procedures of the MLS

• Discuss the proper procedures when dealing with other agents, sellers and the public at large with regard to your property search

• Determine the plan of responsiveness should I locate a potential property

• Discuss the implications of market conditions and your availability to view new listings

• Establish backup plans should all the decision makers not be immediately available to view properties

• Review checklist of property features dealing with the property itself, the area and the price range, that would isolate the most likely property for the buyer

• Identify experts or consultants who might be called upon to provide specific and technical information or advice depending on any given situation

• Review the documentation and records supporting disclosure (i.e. past repairs, lead-based paint, etc.)

• Discuss the differences between building, home and environmental inspections

• Explain state and local requirements around inspections and inspectors

• Prepare and provide, as needed, a list of possible inspectors from which you might choose

• Review a sample sales contract/agreement of sale

• Provide consumer information via mailings or email in order to keep you up to date on critical and nice to know items

AS YOUR SKILLED NEGOTIATOR, I WILL

• Provide data on recently sold properties within the areas of your home selection

• Provide property description and seller’s statement of property condition as available, prior to the offer to purchase

• Discuss the offer/price counseling phase and the contract preparation and documentation

• Discuss items/tactics to be considered in an offer preparation

• Discuss how counter-offers from sellers will be communicated, handled and responded to

• Review the overall negotiating strategy, as appropriate

• Identify the factors that influence the negotiation position of buyers such as market conditions, terms, price, timing, contingencies, etc.

• Present examples of “strategy adjustments” and the reasons or causes for adjustments

• Prepare a written Offer to Purchase on the property of your choice reflecting your price and terms

• Present all offers to purchase in a timely fashion using standardized forms

• Assist you in monitoring the status and satisfaction of contract contingencies

• Present options and counter-offer positions to contingencies

• Involve “outside” advisors (management or another agent) acceptable to both you and me to provide a frank and candid perspective of adjustment strategy

REAL LIVING 360 SERVICESM COMMITMENT TO BUYERS

• Inquire as to the terms of financing you are presently seeking

• Offer to arrange pre-qualifying or pre-approval meeting with a lender to determine your price range

• Share the role of the agent in the loan process (if any)

• Arrange for you to meet in-house loan officer, if applicable, to discuss financing

• Share specific questions and key points of inquiry when dealing with the lender

• Provide assistance in accessing information on licensed building inspectors prior to the Offer to Purchase

• Accompany you on the property inspection prior to closing, if provided for in the contract

• Contact you after the closing to assure the satisfactory completion of all service details

• Research any local web sites and use public government information sources/venues

• Provide appropriate school statistics

• Extract from an accepted contract of sale the provisions that will impact and influence the progression toward closing

• Establish a schedule of dates and events to monitor the progress of contingency activity and removal

• Act promptly and decisively to problems and concerns that result from contingency removal activity

• As contingencies are removed or attended to, keeping you informed and providing a targeted or scheduled closing date, location and time

• At time of offer preparation, review the checklist of due diligence inspections and consultations that might be considered and the impact they will have on property purchase

• Once contract is accepted by the sellers, proceed to schedule inspections agreed upon

• Assist the inspectors in obtaining access to the property to conduct the inspection

• Coordinate with and inform the sellers and seller’s agent of the inspection, as appropriate

• Coordinate with and inform the sellers and seller’s agent of the inspection, as appropriate

AS YOUR EXPERT FACILITATOR, I WILL

REAL LIVING 360 SERVICESM COMMITMENT TO BUYERS

• Present the Real Living 360 Service Guarantee and assure you of quality and customized service targeted toward your needs

• Provide you with a copy of the Real Living 360 Service Guarantee that includes contact numbers and data

• Provide an opportunity for you to offer feedback and input on the nature and scope of service commitment at the conclusion of the search and purchase process

• Offer the opportunity to evaluate the service provided, after the transaction, through a Customer Satisfaction Survey. This survey is administered by Leading Research Corporation, an independent, third-party research company

• Use your feedback to improve my services

FINALLY, I WILL OFFER YOU THE OPPORTUNITY TO EVALUATE MY SERVICES WITH THE REAL LIVING 360 SERVICE SURVEY. I WILL

• Remove inspection contingencies or confirm the inspection report results that effectively indicate fulfillment of the contingency

• Coordinate with you, sellers and sellers’ agent a specific date and time for the final walkthrough personal inspection (by you) immediately prior to closing

• Accompany you on walkthrough, as appropriate and mediate concerns and issues with sellers’ agent

• Provide a checklist of items you should take to closing

• Attend closing with (or, if allowed, in place of) you. Inform you of the activities and events that transpire at closing

• Provide a checklist of items relating to moving into the property

• Coordinate with sellers, selling agent and other parties to effect smooth transfer of possession

• Retain Seller’s Disclosure documents and closing documents for period of time (as required by law)

AS YOUR EXPERT FACILITATOR, I WILL (CONTINUED)

© 2015 Real Living Real Estate, LLC. Real Living is a registered service mark. Equal Opportunity Housing Provider.