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Tim Hayden/@TheTimHayden ● December 3, 2012 ● New York Reaching & Keeping the Mobile Audience

Reaching and Keeping The Mobile Audience #mediaappsummit

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Opening keynote presentation for the 2012 Media App Summit, a WebMediaBrands/MediaBistro event, held at The New Yorker Hotel on Monday, December 3, 2012.

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Page 1: Reaching and Keeping The Mobile Audience #mediaappsummit

Tim  Hayden/@TheTimHayden  ●  December  3,  2012  ●  New  York  

Reaching  &    Keeping  the  

Mobile  Audience      

Page 2: Reaching and Keeping The Mobile Audience #mediaappsummit

Think    Mobile  Behavior  

before    Mobile  Technology  

Page 3: Reaching and Keeping The Mobile Audience #mediaappsummit

MOBILE  TECHNOLOGY  AND  BEHAVIORS  PART  OF  EVERYTHING  TODAY’S  DIGITAL  ECOSYSTEM  

Internal Properties (Intranets etc.)

External Social Networks External Websites

Paid + Earned

Owned + Earned

sear

ch e

ngin

es social sharing

BRAND WEBSITES

CORPORATE WEBSITES

MULTIBRAND WEBSITES

RICH MEDIA PARTNERSHIPS

CORPORATE

MULTIBRAND BRANDS

BLOGGER OUTREACH BLOGS

ADS

BANNER ADS DIGITAL OOH NICHE APPS

LOCATION BASED

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 MOBILITY  

 is  Life  

Home   Work   Store   Play  

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Mobility  is  a    Behavior    (it’s  about  the  individual,  not  the  device)  

Page 6: Reaching and Keeping The Mobile Audience #mediaappsummit

Tablets  =  “Lean  Back”  

•  Primary:  Apps  •  News/Media  •  Long  Form  Content  

•  Shopping:  M-­‐Commerce  •  Games  •  U^lity:  Home  &  Business  

Page 7: Reaching and Keeping The Mobile Audience #mediaappsummit

Smartphones  =  “On-­‐the-­‐Go”  

•  Primary:  Tex^ng  •  Social  •  Search/Inquiry

•  Shopping:  Deals/Payments  •  Games  •  U^lity:  Life  &  Play  

Page 8: Reaching and Keeping The Mobile Audience #mediaappsummit

“Content  is  infinite,  yet  Time  remains  finite.”  

 -­‐  Steve  Rubel,  Edelman  Clip  Report  II,  August  2012  

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the Desktop Hour

email web social other

the Mobile Hour

email web social text app call other

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(all)  Media  is  now  

interdependent    (and,  that’s  a  good  thing…for  everything)  

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Source:  Our  Mobile  Planet:  United  States,  Google/Ipsos  OTX  MediaCT,  US,  May  2012  

Offline  is  the  New  Online  

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Second  Screen/Social  TV  

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News  that  finds  us  News Web

Culture

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News  that  we  find  

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NPR: Sideways Traffic

http://digitalservices.npr.org/post/why-mobile-web-matters - April 5, 2012

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Mobile  Search  Google  has,  and  will,  change  the  rules  on  how  your  site  is  indexed:    ARE  YOU  MOBILE  FRIENDLY?    ARE  YOU  NEARBY?    DO  YOU  HAVE  VIDEO?    ARE  YOU  POPULAR?    

…as  a  behavior  

as  a  technology…  

Page 17: Reaching and Keeping The Mobile Audience #mediaappsummit

Relevance    &  

Brevity  Rule  the  Moment  

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Adap^ve  &  Reac^ve  Design  

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The  Mobile  [web]  Moment  

Content  Data  

Social  Search  

Web   Email  

Offline  Broadcast  

The “Click” - Origination

 ASribtuTon    Measurement/Analysis

 

CRM POS

Search Mgmt

Social Content

Analytics

Media / Apps

Reports/ Views/Dashboard

Content Command Center

Responsive/Reactive Content

DATA

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CRM

Social

ClickStream

Email

SMS/MMS App(s)

Transactions

Media

Integra^on  is  Key  

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CRM

Social

ClickStream

Email

SMS/MMS App(s)

Transactions

Media

UIDs:    

email  address  phone  number  

cookie  Facebook  ID  

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More  $    ≠    

More  Users  

The Investment & Responsibility

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“Go  Mobile,  OR  

Go  Out  of  Business”  

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Thank  you.  Ques^ons?    

 

   

Tim  Hayden  ^[email protected]  

@TheTimHayden