RCA JOINS CMAA TEAM...4 Club Management October 2008 Inside your October edition PAGES 12&13 PAGES 14-20 PAGES 34&35 Australia’s political landscape shifted like an earthquake had

IN AUSTRALIAPublication No PP227838/003 Oct

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➣ ‘Game On’ … Anti-Gambling Debate Hots Up – P14-20➣ CMAA 2009 National Bursary Brochure – P29-32

➣ What’s Happening In The Zone – P39-51

CMAA Federal President BILL CLEGG, ACCM, with Russell Corporate Advistory Partner GREG RUSSELL

Russell Corporate Advisory a CMDA Sponsor …

RCA JOINS CMAA TEAM

1www.cmaa.asn.au Club ManagementOctober 2008

CMAA FEDERAL EXECUTIVEPresidentWILLIAM CLEGG, ACCMRandwick Labor Club

Federal SecretaryALLAN PETER, ACCM

Vice PresidentDANIEL MUNK, ACCMPenrith Rugby League Club

Executive MemberDAVID O’NEIL, ACCMCastle Hill RSL Club

Executive MemberTIM McALEER, ACCMTradies @ Gymea

CMA NSW STATE EXECUTIVE MEMBERDEBORAH FEENING, ACCMClub Marconi

FEDERAL COUNCILLORSDivision A – City/Eastern SuburbsZone and Manly/Northern SuburbsZoneMario Machado, ACCMAssistant Chief Executive OfficerHornsby RSL Club

Division B - St George/CronullaSutherland Zone and Inner WestZoneIan Todd, ACCMGeneral ManagerKingsgrove RSL Club

Division C – Nepean ZoneMichael WiezelSecretary ManagerSt Marys RSL Club

Division D – Hunter Zone, CentralCoast Zone and Great Lakes ZoneStephen Byfield, ACCMChief Executive OfficerDiggers @ The Entrance

Division E – Far North Coast Zone,North West State Zone, Mid StateZone and Mid North Coast ZoneGordon Rhodes, ACCMChief Executive OfficerSouth Tweed Sports Club

Division F – Illawarra ShoalhavenZone and Far South Coast ZoneDavid Hiscox, ACCMGeneral ManagerDapto Leagues Club

Division G – Gold Coast Zone,Brisbane Zone, Ipswich DarlingDowns Zone, Sunshine Coast Zone,and the Central and NorthernQueensland ZoneSteve CondrenGeneral ManagerSouthport Surf Life Saving Club

Division H – Victoria Zone, RiverinaMurray Zone and the ACT ZoneGrant Duffy, ACCMSecretary ManagerNumurkah Golf & Bowls Club

ADMINISTRATIONExecutive OfficerTerry Condon, CCM

Administration OfficerGerry Sarlemyn

Senior Industrial RelationsAdvocatePeter Cooper

Education ManagerRalph Kober, B.Ed.

Career DevelopmentAdministratorNarell Harrison

Training Course AdministratorsBrad Jones, CCMEstelle McDonald

Communication Services ManagerPeter Sharp

Accounts OfficerPriscilla San Luis

ReceptionistCarol Quirke

Training & Venue CoordinatorMaria Hudson

Administration AssistantEvonne Bosnich

Life MembersHarry Walker (decd.)Norm Robinson (decd.)Arthur Justice (decd.)Len Ewart (decd.)Lou O’Neill (decd.)Peter Cameron (decd.)Bob Harbutt (decd.)Keith Nolan (decd.)Fred Chubb, CCM (decd.)Alan McDougall, MBE (decd.)John Milne (decd.)Les EvennettGeorge Elliot, CCMPeter Strachan, ACCMHans Sarlemyn, ACCMJim Henry, OAM, CCMTerry Condon, CCMLew CooperBarry StevensonGreg Pickering, ACCMJohn Allan, ACCMAllan Peter, ACCMWayne Forrest, ACCM

CLUB MANAGERS’ASSOCIATION AUSTRALIAOFFICE BEARERS

Bill Clegg ACCMFederal President

Allan Peter ACCMFederal Secretary

Danny Munk ACCMVice President

David O’Neil ACCMFederal Executive Member

Tim McAleer ACCMFederal Executive Member

Deborah Feening ACCMNSW State Executive Member

Publisher CMAAEditor: Peter SharpPhone: (02) 9643 2300Mobile: 0410 140 036Email: [email protected]:Henri Lach, Katie Cincotta.Advertising Manager:Judy RaynerAdvertising Bookings:(02) 9332 2363 & 9360 6177Fax (02) 9361 [email protected] and Design:Daily Press Pty LtdPhone: (02) 9558 8419Correspondence:The Editor, c/- Club Managers’ Association Australia67-73 St. Hilliers RoadAuburn NSW 2144P.O Box 845 Auburn NSW 1835Phone (02) 9643 2300Fax (02) 9643 2400

Please address all businesscorrespondence to the FederalSecretary

The Club Managers’ AssociationAustralia is registered as an industrialorganisation of employees in the terms ofthe Federal Workplace Relations Act,1996, and The Club Managers’Association is a registered Trade Union inthe terms of the New South WalesIndustrial Relations Act 1996. The CMAAis affiliated with the Australian Council ofTrade Unions (ACTU) and the CMA isaffiliated to the NSW State Branch of theACTU, The Labor Council of NSW.

Registered Office67-73 St. Hilliers RoadAuburn NSW 2144Phone (02) 9643 2300Fax (02) 9643 2400P.O.Box 845 Auburn NSW, 1835Email - [email protected]

Office HoursMonday to Friday 9am to 5pmSeven-day telephone answering servicein operation.

“Club Management in Australia” is published monthlyby the Club Managers’ Association Australia. Allmaterial is copyright and cannot be reproduced withoutthe explicit permission of the Publisher or Editor.Editorial contributions relating to the club industry arewelcome. Submitted copy should be typed and doublespaced. We don’t accept any responsibility for keepingand returning unsolicited material. Photographssubmitted must be captioned. Those sent without priorarrangement cannot be returned unless accompaniedby a stamped, self addressed envelope. Viewsexpressed in this magazine are not necessarily those ofthe Club Managers’ Association Australia. Although wedo exercise the utmost caution, we don’t acceptresponsibility for claims expressed in advertisementsappearing in our issues.

Subscription rate is $55 a year.ISSN 0045-7205

SPONSORS OF THE CLUB MANAGERS’CAREER DEVELOPMENT CENTRE

Centre Sponsor

4 Club Management www.cmaa.asn.au October 2008

Inside your October edition

PAGES 34&35PAGES 14-20PAGES 12&13

Australia’s political landscape shiftedlike an earthquake had rocked thenation during September. In Canberra,former merchant banking multi-millionaire Malcolm Turnbull took overthe Federal Liberal Party reins from theembattled Dr Brendan Nelson, whocalled a spill to resolve the leadership.In NSW, what seemed to be justanother weekend, turned into a 48-hour bloodbath when Labor PremierMorris Iemma and some of his closestCabinet allies were overthrown in aparty room coup that installed NathanRees in the top job and saw formerIllawarra Catholic Club President KevinGreene replace Graham West as theGaming and Racing Minister. Acrossthe nation in W.A., the Independentsformed an alliance with the Coalition tothrow the Allan Carpenter-led LaborGovernment out of power …

If you’ve missed the media headlinesover poker machines and problemgambling, then you must have been outof the country, or asleep for a long time.Anti-pokies Senator Nick Xenophonand his ally, Family First SenatorSteven Fielding, continue to wage awar against gaming machines, the ClubIndustry and manufacturers. Theircampaign has led to a ProductivityCommission national inquiry intoproblem gambling, Senator Xenophonattacked the industry in his FederalParliament maiden speech whileClubsAustralia and ClubsNSW bossDavid Costello spoke on behalf of theClub Industry when he addressed theSenate Standing Committee onCommunity Affairs investigatingresearch suggesting that targetedchanges can cut rates of excessivegambling, and allow people to playmachines with "reduced harm" …

The Club Security ManagementSummit, staged at the CMAA CareerDevelopment Centre in late August,was an opportunity to participate in aworld-class event with high-qualitypresenters and content not oftencaptured in an educational contextwithin the Club Industry. The CMAAand the Barrington Group partneredto bring together a number of the mostacknowledged leaders and expertswithin crime and security in Australia.Barringtons Executive Director AllenBarry was Summit Master ofCeremonies and said he was delightedwith the result of the Summit that dealtwith issues that can occur beyond thescope of normal, day-to-day securityand risk management issues. TheSummit was a forum for forwardthinkers in the risk management fieldand highlighted the threats to the ClubIndustry and corporate Australia …

The need for a united industry voiceacross all states has never been moreimportant.With the Senate Community AffairsCommittee considering the three Billsproposed by Family First SenatorSteven Fielding and supported by “Anti-Pokies” Senator Nick Xenophon, theclear message to the Government andthe Coalition Opposition must be thatAustralia’s Club Industry is a legitimateplayer in the hospitality/leisure sectorand makes an invaluable contribution toour society and communities acrossthe nation.The comments by David Costello,Executive Director of ClubsAustraliaand CEO of ClubsNSW, must besupported and endorsed.David clearly stated to the SenateCommittee that convened at the StateLibrary on Sydney on September 12that the bills are about reducing pokermachine gambling - not reducingproblem gambling.The bills - if successful - would destroythe Club Industry across Australia.Neither Victorian Senator Fielding orSouth Australian Senator Xenophonhave fully considered the negativeimpact on the bread-winners andfamilies that depend on the ClubIndustry and the extended negativeconsequence for the families thatbenefit from club’s providing sportingand community facilities.Of course, the greatest concern whendealing with the misuse of statistics isthat we know that statistic can misleadand even belie the truth and reality.Facts that Senator Fielding cannotmisquote is that he received only 2,519primary votes out of a formal vote of2,996,594 in Victoria in the 2004Federal Election.

Throw in the total Family First Partyvote in of 56,376 and he claims amandate to initiate and deliverlegislation that impacts on allAustralians, including millions outsidethe state he represents.

That much-quoted and too-often-accurate saying ... “a week is a longtime in politics” ... certainly rang trueduring the first weeks of September.On behalf of the Association, I placeon record our appreciation to GrahamWest, the outgoing Minister forGaming and Racing and Minister forSport and Recreation.Mr West has been moved to theJuvenile Justice, Youth, andVolunteering portfolio in the shake-updelivered by new Premier NathanRees in the aftermath of The LaborParty dumping Morris Iemma.Mr West came to the portfolio duringa time of relationship renewal andreconstruction between the ClubIndustry and NSW Governmentfollowing the lengthy battle overgaming machine taxation. Mr West was always open, direct anddetermined to move forward withreform for the Club Industry.While there were significant reforms inall areas of his portfolio during hisGaming and Racing tenure, the spiritof his Department in working with theClub Industry for a stronger and betterfuture will be a significant legacy.Former Premier Iemma lost thesupport of the Labor Party, resignedas the parliamentary leader and isexpected to exit state politics byresigning as Member for Lakemba. The Club Industry will remember MrIemma for bringing the gaming

machine taxation fight to a conclusionin the early days of his premiershipand initiating the IPART Review for theindustry. The IPART Report and its 69recommendations will form thefoundation and direction that the clubmovement in NSW will take into thefuture. I’m confident that history will showthat this commitment to the long-termsustainability and Industry Plan will bethe catalyst for a stronger and more-viable Club Industry in NSW.I’m also confident that therelationships and trust cultivated overthe past few years will continue withthe new Premier Nathan Rees andMinister Kevin Greene.Minister Greene knows the ClubIndustry from the inside and over asignificant period. He has beeninvolved in the Club Movement sincehe was 19 years old, through thesporting organisation within theIllawarra Catholic Club - a club thatproudly boasts almost “iconic”community involvement. Mr Greene held the position of ClubPresident until he joined the StateCabinet.Premier Rees may be a relativenewcomer in political terms, but hehas recognised the work clubs deliverto their communities by publiclysupporting clubs from his electorateand other western suburbs clubs atthe Clubs Millennium Foundation Daywhen $55,000 was raised.With the Government consideringimplementing the IPART Report,Minister Greene has recommitted theGovernment to a strong workingrelationship with clubs to ensure theindustry grows and prospers.I encourage all club managers towelcome the Minister in his visits toyour clubs and tell him what he needsto know to properly advance thegoals and future of the Club Industry.

6 Club Management

President's Perspective with BILL CLEGG, ACCM

www.cmaa.asn.au October 2008

United voice essential totackle industry adversaries

Senator Steven Fielding Kevin Greene

David Costello

The Club Industry hasnever shied away fromadversity and there has been

plenty happening since I last sat down towrite this column. We have a newPremier and leadership team in NSWpolitics, a new leader of the Coalition inCanberra and a Coalition-IndependentState Government IN W.A. New PremierNathan Rees immediately deliveredsweeping changes to the ministry,including Kevin Greene replacingGraham West as Gaming and RacingMinister. CMAA Federal President BillClegg and Education Manager RalphKober joined Club Industry stakeholdersfor a meeting with Mr Greene and seniorGovernment officials in the next step toimplement a blueprint for the future ofthe Club Movement. Bill reports onlypositive things from both Minister Greeneand the discussions, which looked atimplementing IPART’s 69recommendations. It’s a good start witha Minister who well understands thesignificantly positive contributions clubsmake to their communities and thechallenges those same clubs face inmeeting legislative and governanceissues. I want to wish Graham Westwell in his new portfolio and thank himfor his time and interest in bringing aboutchange and consultation for the ClubIndustry. Like everyone in the industry, Iwas greatly disappointed with theoutcome of the ClubsNSW legal battlewith NSW Health over partially coveredoutdoor areas related to non-smokinglegislation. NSW Supreme CourtJustice Peter McClellan backed NSWHealth’s position, which means someclubs face a difficult time reassessingand changing millions of dollars in workdone to accommodate members andthe anti-smoking laws. I want to thankDubbo RSL Memorial Club GeneralManager Geoffrey Holland for his timeand diligence in front-running this issueon behalf club managers across NSW.Senator Nick Xenophon continued histirade against gaming machinemanufacturers and the Club Industrywhen he delivered his maiden speech inFederal Parliament and Senator StevenFielding continues to pedal thebandwagon. The Senate CommunityAffairs Committee’s inquiry into bills bySenators Fielding and Xenophonconvened in Melbourne and Sydney withClubsNSW CEO David Costelloprofessionally and directly presenting theClub Industry’s case. The bills, amongother things, seek to impose a federaltax on gaming in clubs, imposerestrictions on poker machines and banATMs from clubs. The Committee’s finalreport will be handed down on

November 10. And Peter Newell OAM,ClubsNSW Chairman andClubsAustralia President will addressthe National Press Club in Canberra onWednesday, October 22, to present theClub Industry’s six-point plan foraddressing problem gambling. If youcan’t make it to Canberra, the ABC willbroadcast the speech live.

I welcome Greg Russell and theRussell Corporate Advisory team asthe latest corporate partner to theCMAA. Greg is well-know andrespected across the industry for hisethical work in helping clubs address thelegislative, legal and fiscal responsibilitiesof managing a modern organisation. TheCMAA is proud of the “family” ofcompanies that support the CMDACareer Development Centre andCMAA’s National Bursary programand Russell Corporate Advisory fitscomfortably into that impressive group.

My congratulations to Allen Barry,the Barrington Group’s ManagingDirector, on a first-class presentation ofthe Club Security ManagementSummit. I had the opportunity to sit in onthe sessions and was amazed by thelevel of technical information that theinternationally recognised panel broughtto the club managers who wereprivileged to be present – see story onPages 34 & 35. Allen is a passionatesupporter of the Club Industry and theCMAA and he invested a lot of personaltime and energy in co-ordinating,packaging and delivering a conferencethat would not have been out of place inany major international forum. The levelof hi-tech and technical expertise thatthe presenters offered made my headspin, but reinforced the need for theClub Industry and clubs individually to beinformed, prepared and advised byexpert organisations, such asBarringtons, in the strategies to avertand combat corporate crime –particularly internet-related events.CMAA Education Manager RalphKober is spending a lot of time with hisCMDA team and experts such as AllenBarry, Ken Burgin and the team atSouthern Cross University assessingthe needs of club managers to deliverevents such as the Club SecurityManagement Summit, Club Food andBeverage Management Summit and anew tertiary-level program that will beunveiled in CMA Magazine next monthdealing with the high-level and ever-changing issue of corporate governance.These are exciting new programs andformats for education and careerdevelopment with the CMDA and I

encourage all club managers, despiteour challenging times in the industry, tostrongly consider the benefits ofundertaking these opportunities.

It’s been a while since I rolled up a“toucher”, but I’m looking forward to abig day out west later this month tosupport one of the good guys of thegaming and club industry. PaulMatthewson, greatly respected withinthe gaming business, has an enormouschallenge on his hands – but he won’tbe tackling it single-handed. I’m proud tosay that club managers across the statehave rallied to the appeal and willsupport the Benefit Day for Paul – seestory on Page 47. Club Mudgee will beoverflowing with good people and goodwishes on October 21 for the lunch,bowls and dinner with an auction. JamieGallen will take care of the auction, butanything can – and probably will –happen once Paul’s Konami Australiamates, Darryl Brohman and GaryFreeman, get hold of the microphone tostart the fun and action. Paul Gordon,from Narrabri RSL Club, is organisingthe auction, while Chris Chapman fromGilgandra Ex-Services Club and LarryMason from Konami are organising thedinner with Angela Martin. See you atClub Mudgee.

I’m also looking forward to the annualACE Awards and its move to RevesbyWorkers Club on October 22. It’salways a sell-out when the Club Industryacknowledges and celebrates its bestand most talented entertainers. It will beunusual not to be at CanterburyHurlstone Park RSL Club for theshowcase event, but it’s bound to asbig, bright and entertaining as always. Iwant to acknowledge Shayne O’Learyand Peter Byrne for the behind-the-scenes work they are doing to breathenew life into the club entertainmentscene.

Congratulations to Warren Hadleyon his 29 years at Coca-Cola Amatil. Iknow he’ll be around - and CCA and theindustry will be happier and better off forWarren’s experience and advice – but hehas been an example of friendship andprofessionalism during his time in andaround clubs. Darren Pressley and hishospitality team are doing a great joband Darren makes no secret of the factthat Warren has been a great mentor,colleague and friend to him during hisrise through the ranks. If Warren islooking tanned and fit next time you seehim, it’s because he and Maureen havejust had another wonderful trip to Bali.

8 Club Management

The Executive Officer’s Desk with TERRY CONDON, CCM


Never a dull moment in club management

Russell Corporate Advisory is achartered accounting firm that putsenergy and discipline into businessstrategy with creative solutions to ensureclients prosper into the future. CMAA President Bill Clegg, ACCM,welcomed Russell CorporateAdvisory (RCA) Partner Greg Russellto the CMAA’s family of sponsorshippartners when they caught up at theAustralasian Gaming Expo at DarlingHarbour. “The CMAA is proud towelcome Greg and RussellCorporate Advisory as anEducation Centre Sponsor,joining our impressive array ofpartners,” Bill said.RCA offers a unique range ofproducts and services that savemoney, increase the efficiencyand effectiveness of operationsand provide peace of mind thatall regulatory conditions havebeen met when implementingnew proposals.Greg Russell carries a wealth ofexperience in the hospitality andgaming sector, managing a team ofqualified professionals who provide high-level, effective, commercial solutions. “We are committed to adding value toour clients’ businesses and exploring alloptions to the benefit of all stakeholders”Greg said. “I’m pleased that we havebeen able to form this alliance with theCMAA because I have alwayssupported the ethic and structure of theClub Movement. In working closely withclubs over many years, I understand theimportant and significant contributionthat clubs, boards and managers makefor the people who are their memberswithin their communities. I look forwardto a long and productive relationship withthe Association and thank Bill Clegg forhis warm welcome.” RCA works for … ➢ healthy businesses seeking to increase

profitability and strategically plan for thefuture.

➢ sluggish businesses needing to adapt tothe challenges of a changing operationalenvironment.

➢ distressed businesses that havereached a level where formal insolvencyappointments need to be considered.Through creative thinking, thesebusinesses can survive and succeed.It’s vital these organisations seek helpwhile resources are still available.

➢ financiers and other stakeholders withan investment in business profitabilitywho require expert advice on financialissues and business viability.

RCA acts in consulting and insolvencycapacities for clients ranging from smallclubs to large multi-million dollarenterprises. “We have the capability toundertake large-scale appointmentswhile providing regular and concisereports to stakeholders,” Greg said. “Ourwork is conducted in consultation withan extensive network of professionals,including solicitors, valuers, propertyconsultants, construction anddevelopment companies, financiers,operations and facilities maintenance,insurers, suppliers and regulatory bodies.We have helped a number of clubs tosuccessfully amalgamate and have apractical approach which cansubstantially reduce costs We are able toinitiate financial outcomes, such asamalgamations and labour forcerestructuring, which may not otherwisebe achievable for our clients.”In challenging times for registered clubsand other labour-intensive industries,including restaurants, accommodation,retail and aged care, RCA deliverseffective business decisions to help meetthe challenges of a changing operationalenvironment. RCA provides theexpertise, information and analyticalframework for sound decision-making.“We work closely with boards ofdirectors and operational managers tocreate a blueprint for building businesssuccess into the future,” Greg said.Sound decisions require solid data and

strong analytical skills. If the data isnot available, then it must begathered. This applies to anyproject - whether a complex newbusiness development, orassessing the effectiveness of asimple promotion. Decisions should not be madeunless they can be justified.“As part of this process, RCAsupplies relevant advice on markettrends, government regulations,planning and implementation,”Greg added. “Our support servicescan include operational reviews,feasibility studies, workforcerestructuring, asset management[best use of surplus/non-coreassets] as well as expert guidanceon funding requirements, financialsubmissions and corporategovernance.”Registered clubs face uniqueplanning considerations within thelimitations of their not-for-profitstatus, which requires anunderstanding of their role in thefuture so that a balance can becreated between social andfinancial goals. Well-researched

information is the foundation ofsuccessful business planning, as iscommunicating that information to keystakeholders. RCA provides access to a multi-disciplinary team with a strong reputationas specialists in their fields. Our newproduct “Business IntelligenceManagement” helps us to provide ourservices in a focused and meaningfulway. “Collectively, we hold qualificationsin accounting, marketing,communications and business strategy,”Greg said. “We work closely with clientsto ensure we understand the challengesof their businesses. Our association withprofessional associations helps usremain aware of major updates, trendsand current topical issues.”During 2007, RCA was awarded a highlyprestigious Australian Research CouncilLinkage Grant in conjunction with theUniversity of Sydney. The researchinvestigated how gaming machineaccessibility and memory of a gamingmachine experience might affectirresponsible gambling. Study results willassist in the preparation and evaluationof Local Impact Assessment studies, aproposed requirement for clubs andhotels seeking an increase in gamingmachine entitlements. Solid research onthe predictors of irresponsible gamblinghas national implications and willunderpin a better assessment processfor gaming machine applications.

10 Club Management

CMAA Sponsor Update


Russell Corporate Advisory joins CMAA team

Greg Russell

It was done and dusted in the space of12 hours. NSW had a new LaborGovernment leadership team withNathan Rees at the helm.The party room vote overturned MorrisIemma, Mr Rees took power and therefollowed and immediate and majorCabinet reshuffle - including a newGaming and Racing Minister.The incumbent Graham West wasshifted to Juvenile Justice, Youth, andVolunteering Minister and Kevin Greenetook the portfolio that carries so muchconsequence to the Club Industry.Mr Greene, the Member for Oatley, inSydney’s south-east, who also will carrythe Sport and Recreation portfolio,brings with him some hope for ailingand battling clubs as a former Presidentof the Illawarra Catholic Club.To add to the furore and chaos of theIemma overthrow, newly appointedPolice Minister Matt Brown was sackedthree days into the job after admittinghis role in a wild Parliament Houseparty where he danced in hisunderwear and simulated a sex act ona female MP who is a grandmother.Industrial Relations, EmergencyServices and Lands Minister Tony Kellyreplaced Mr Brown.Nathan Rees is a self-styledquintessential “westie”, for some timeregarded as the man most likely tosucceed Morris Iemma and take Laborto the next election.The Member for Toongabbie is wellregarded as a straight-talking anddown-to-earth minister and sharp-thinking problem solver.He talks up his “westie” credentials,noting in his maiden speech that hewas the only student at NorthmeadHigh not to apply to go to university.

When, eventually, he did go, it was onlythrough working nights as a garbo.His time as Water and EmergencyServices Minister has been relativelyuntainted, although he did work for theshamed paedophile ex-minister MiltonOrkopoulos, which has caused theState Government several politicalheadaches in the past 12 months. Carmel Tebbutt, 44, retains her positionas Deputy Premier. Ms Tebbutt, lastyear, took the unusual step of taking abreak from frontline politics at the peakof her powers to spend more time withher six-year-old son, Nathan, and easehis transition to a new school. Herhusband is Federal Labor MP AnthonyAlbanese.Mr Rees handed the task of turning thestate's economy around to two of hismost controversial ministers - TreasurerEric Roozendaal and Finance MinisterJoe Tripodi.After announcing the members of thefrontbench, Mr Rees revealed theallocation of portfolios, appointinghimself Arts Minister.➢ John Della Bosca survived the “Iguana

Joe’s” restaurant controversy to return asHealth Minister, replacing Reba Meagherwho quit Cabinet the night before thecoup.

➢ David Campbell (Transport Minister) andVerity Firth (Education and TrainingMinister) received substantial promotions.

➢ John Hatzistergos remains Attorney-General.

➢ Frank Sartor's Planning Ministerresponsibilities moved to KristinaKeneally following Mr Sartor’s front-bench sacking.

➢ Ms Tebbutt is Minister for ClimateChange and Environment as well asCommerce Minister.

➢ Maroubra MP Michael Daley was

handed the high-profile Roads portfolio. ➢ Jodi McKay is Tourism Minister ➢ Virginia Judge is Fair Trading Minister. ➢ Former Parramatta Mayor David Borger

is the Housing Minister. ➢ Philip Costa is responsible for Water,

Rural Affairs and Regional Development. ➢ Tony Stewart is Small Business and

Science and Medical Research Ministerand assists the Health Minister oncancer.

➢ Linda Burney was elevated toCommunity Services.

➢ Ian Macdonald remains PrimaryIndustries, Energy and MineralResources, and State DevelopmentMinister.

➢ Barbara Perry is Local GovernmentMinister and assists the Health Ministeron Mental Health.

➢ Paul Lynch is Minister for AboriginalAffairs, Ageing and Disability Services.

Mr Rees said his new team had a"great deal of work to do" both inrestoring public confidence in thegovernment, and retaining the state'sall-important triple A credit rating.Lieutenant-Governor Jim Spigelmanswore in the new NSW Cabinet in aceremony at Government House inSydney.

12 Club Management

The Political Landscape


Rees overturns Iemma as Greene replaces West

Malcolm Turnbull

Nathan Rees

Millionaire and former merchant banker MalcolmTurnbull wants to be seen as a man of thepeople after wresting the Federal Liberal Partyleadership from Brendan Nelson in a party roomvote in mid-September. Mr Turnbull claimed thepost in a 45-41 result - only slightly better thanhis previous bid for the leadership. He used hisfirst press conference as leader to talk up hiscredentials as someone who had lived throughtough times and understood the plight of cash-strapped Australians. "I do not come to theposition of the leader of the Liberal Party from alifetime of privilege. I know what it's like to be

very short of money, I know what it's like to livein rented flats, I know what it is like to be raisedby a single parent,'' Mr Turnbull said. "I knowAustralians are doing it tough and someAustralians, even in the years of greatestprosperity, will always do it tough. Our job asLiberals is to ensure that our society is a fairone, a society of opportunity, a society wherepeople can, like my father and I can take thoseopportunities. We are a party of opportunitiesand this, my friends, is a land of opportunities.We can do anything. Labor believes governmentknows best … we are not so vain as Mr Rudd.''

Turnbull takes Libs leadership from Nelson

Newly-appointed Minister for Gamingand Racing and Sport and RecreationKevin Greene, MP, is no stranger toclubs and sport - as a participant, anofficial or an avid fan. The father of six and former schoolprincipal is a keen cricketer andPresident of the St George DistrictCricket Association. Mr Greene alsomanages his youngest son’s soccerteam, the Forest Rangers, and hascoached various junior cricket, soccerand netball teams. He is also a strongsupporter of the St George IllawarraDragons National Rugby League team. “Over the coming months I will visit clubsacross the State to hear what people onthe ground have to say about the futureof their clubs – from staff to patrons andmanagers,” Mr Greene said. “The NSWGovernment has helped secure thefuture of clubs through practical lawreform to reduce red tape and improveclub management, and by allowing clubsexperiencing financial difficulties to deferpayment of gaming machine tax. I lookforward to continuing the Government’sstrong working relationship with clubs toensure the industry grows andprospers.”

Mr Greene follows Graham West into thenew Ministry after Mr West was shiftedto the Juvenile Justice, Youth, andVolunteering portfolio.Mr Greene’s Gaming and Racingportfolio covers several agencies …➢ Casino, Liquor and Gaming Control

Authority ➢ Club Industry Advisory Council➢ Liquor Administration Board (LAB) ➢ Bookmakers Revision Committee ➢ Department of the Arts, Sport and

Recreation ➢ Greyhound and Harness Racing

Regulatory Authority ➢ NSW Lotteries

The Member for Oatley, Mr Greene hasbeen a Member of the NSW Parliamentsince he was elected in 1999. During his time in Parliament he hasserved as ...➢ Legislative Assembly representative on

the Senate of the University of Sydney ➢ Member of the Joint Standing

Committee Upon Road Safety (StaySafe) ➢ the Chairman of the Public Works

Committee

Prior to he was elected, Mr Greene wasthe Principal of St Brendan’s Primary

School and had been a teacher for 18years. A former President of the IllawarraCatholic Club at Hurstville, Mr Green isan active member of his community andis the patron of many local organisations,including the Mortdale RSL Sub Branchand Oatley RSL Youth Club.Mr Greene also has a passion forcharities and serves as the Co-ordinatorof the Southern Regional Red ShieldAppeal – Salvation Army, Chairs theHurstville Council’s Golf Day Ceremony,which raises money for prostate cancerand is an active Lions Club Member.

The Political Landscape


New Minister brings clubs heritage to portfolio

Gaming and Racing Minister Kevin Greene

Madam Chair, Senators, I would liketo thank the Committee for theopportunity to speak today about theimpact of these three bills on the ClubMovement.I am the Executive Director ofClubsAustralia and CEO ofClubsNSW, the industry associationsrepresenting 4,000 licensed andregistered clubs and 10 millionmemberships in every state andterritory of Australia.I would like to begin by stating thatthe Club Movement is united in itstotal opposition to these bills. Theyare based on wrong information, theprocess for dealing with the issues iscompletely irresponsible and theimpact would be disastrous.These bills ignore the successful workalready done by State Governmentsand industry, which have reducedproblem gambling by around 50% inthe last 10 years. And the bills ignorethe positive steps taken by the currentFederal Government. Those stepsinclude the re-formation of theMinisterial Council on Gambling andan updated study of all gambling bythe Productivity Commission.ClubsAustralia congratulates theGovernment on its resolve to look atthe facts. We are glad that theGovernment and Opposition do notexpect industry to take a “suck it andsee” approach, which would wipe outthe jobs of around 70,000 Australians- just one of the impacts of the Billstabled by Senators Fielding andXenophon. That’s a lot of families fromall over Australia, who would bewithout an income.The bills before this Committee arebased on misrepresentation of thefacts. Senator Fielding claimed in hisSecond Reading speech that around52% of problem gamblers had

borrowed money and not paid it back.The 1999 Productivity Commissioninquiry found the figure was 20%.Senator Fielding claimed 36% ofproblem gamblers had sold propertyto raise money to bet. TheProductivity Commission found thefigure was 10%.Perhaps most misleading is SenatorFielding’s and Senator Xenophon’sclaim, often also quoted by others, thatone-in-seven, or two million Australians,are affected by the behaviour of aproblem gambler. This figure wasbased on a survey which askedcounsellors how many people theyestimated had some adverse effects bya problem gambler. The ProductivityCommission noted it was an estimate.ClubsAustralia deals every day withthis type of false and misleading useof statistics. That’s why we support anevidence based approach to policymaking.Now I respond to the rationale behindthe bills, that gambling is a social evilthat is out of control.Clubs in some states have operatedpoker machines since 1956. They area legitimate and extremely popularform of entertainment for millions ofAustralians. We know this becauseclubs are community organisations,built on membership. AroundAustralia, clubs have 10 millionmemberships and growing.Australians like to gamble. If it not onPoker Machines, it will be on otherforms of gambling: including,wagering, casino table games such asroulette and blackjack, sports betting,or at home unsupervised on the

internet, where substantialinducements are offered to people toentice them to gamble.State Government studies over thelast 10 years have found that theproportion of poker machine problemgamblers has reduced by 50%, whilerevenue has increased.In other words, more people aregambling and a lesser proportion ofpeople are problem gamblers.Poker machine gambling isentertaining, it is popular and it isbetter managed in clubs now thanever before.ClubsAustralia believes the bills beforethis Committee are about reducingpoker machine gambling, notreducing problem gambling.The Poker Machine Harm ReductionTax (Administration) Bill would end themajor source of revenue forthousands of clubs.The Poker Machine HarmMinimisation Bill would have a similarimpact, by making the operation ofmachines financially unviable andsuch poor entertainment, that no-onewould play them.All the evidence shows thatprohibition does not work.

A Senate Inquiry into the impact of poker machines on problem gamblingheard submissions from a variety of groups during sittings in Sydney andMelbourne last month. The inquiry, by the Senate's Standing Committeeon Community Affairs, is looking into research suggesting that targetedchanges can cut rates of excessive gambling and allow people to playpoker machines with "reduced harm". The Committee also investigatedFamily First Senator Steven Fielding's Poker Machine Harm MinimisationBill, introduced in February, which would place limits on ATMwithdrawals in gambling venues to $100 a day per person. TheCommittee is expected to hand its report to the Senate on November 10.ClubsAustralia Executive Director and ClubsNSW CEO DAVID COSTELLOaddressed the Inquiry in Sydney on September 12, this is Mr Costello’ssubmission on behalf of the Club Industry …

14 Club Management

Problem Gambling – Senate Inquiry


Costello presents Club Industry’s

ClubsAustralia Executive Director andClubsNSW CEO David Costello.

“The bills before the Committee will not workbecause they are based on misinformation and havenothing to do with reducing problem gambling …

Making poker machines financiallyunviable for clubs or removing theentertainment value from them willlead to an increase in less-regulatedforms of gambling. Internet gambling,where there are no staff withResponsible Conduct of Gamblingtraining, no social interaction, no taxrevenue and no community benefit willbe the ironic beneficiary of these bills.Clubs are unique to Australia: not-for-profit organisations built by peoplewith common interests and open tothe public to apply for membership.Clubs have 65,000 volunteers, peoplewho believe in their club and freelygive their precious time to it. They arethe meeting place for localcommunities, the home of theReturned Servicemen and women toremember fallen comrades and theyprovide a place for affordableentertainment and socialising for ouraging population.For nearly 60 years, clubs have beenearning revenue from poker machinesand applying the proceeds to thepublic good. Unlike casinos or hotels,this revenue is reinvested into localcommunities, providing services andfacilities that private business will not,and in some cases, governmentscannot.We are unapologetic that we wantpeople coming to clubs and if theychoose to gamble, we would ratherhave them spend their gamblingmoney in clubs, where the moneygoes back to the community, thanwind up in individuals’ pockets asprofit or dividends, which would bethe outcome if Senator Fielding’sPoker Machine Harm Reduction Tax(Administration) Bill was passed.The NSW Independent Pricing andRegulatory Tribunal recently found that

clubs in NSW make an annual socialcontribution of $811 million. Nationally,that figure would be at least $1.2billion per year. In NSW, alone, clubsprovide a wide range of sportingamenities including, but not limited to1,547 bowling greens, 366 golfcourses, 81 gyms, 66 swimmingpools and 165 sporting fields.The clubs borrow against revenue tobuy new land and build new facilities.By legislating to ban poker machinesand reducing the revenue clubs canearn from them, clubs will be unableto meet their liabilities and theseinvaluable assets will be lost foreverfrom the community.What does that mean for the peopleof the ACT, or Queensland with theirsurf lifesaving clubs, for our returnedservicemen and women acrossAustralia, for the game of rugbyleague in NSW and AFL in Victoriaand meeting places all over thenation?The bills before the Committee will notwork because they are based onmisinformation and have nothing todo with reducing problem gambling.I would like to turn, very quickly, to theissue of Automatic Teller Machines,which are dealt with by both SenatorFielding’s and Senator Xenophon’sBills.Let’s be clear where SenatorXenophon is coming from. He hascommented publicly that he wants toshut down pubs and clubs for good.This is not the stance of someonewho cares what the latest evidenceshows, who cares about theentertainment of choice for millions ofAustralians, or who cares about a not-for-profit Club Movement that, fordecades, has provided a massivecontribution to Australia’s social fabricand its economy.Clubs are cash businesses … theysell drinks and meals and people do

like to gamble. If a member does nothave cash, under Senator Xenophon’splan they would have to do anEFTPOS transaction for a $2 coffee. Ifthey forgot they also wanted a $3sausage roll, that’s anothertransaction. A club like PenrithPanthers has 40,000 membersthrough its doors every week. Howare clubs like that supposed toprovide EFTPOS facilities in a timelymanner for that many people?

There have been a number of studiesspecifically into this issue and all ofthem have found that the link betweenremoving ATMs and reducing problemgambling is intangible. Problemgamblers will get money before theyget to the club. I quote from thisyear’s Tasmanian Socio-EconomicImpact Study into gambling: “ATMsare not available in hotels or clubs inTasmania, so it appears that peoplemay be using ATMs very close tovenues before they begin gambling.”

Around 25% of Australia’s 25,000ATMs are in a club or a hotel.

Respondents in an ACT Governmentstudy said club ATMs were safer thanwithdrawing money on the street,conveniently placed and did notrequire them to walk the street atnight with cash on hand.

Removing ATMs will not work toreduce problem gambling but willseverely affect recreational gamblersand non-gamblers in clubs.

ClubsAustralia has provided a six-point plan to further reduce problemgambling using evidence from aroundthe world about what is effective andbuilding upon more than a decade ofcollaborative efforts with state andterritory governments.

But we can not accept thedevastating impact on the ClubMovement that is presented by thesebills.



position

The Australian Bankers’ Association(ABA) has outlined the consequences ofproposals to regulate access to cash.The ABA appeared before the AustralianSenate’s Community Affairs Committeeto provide comments on two proposedbills:1 - Senator Steve Fielding’s Bill whichseeks a impose a $100 per day limit onwithdrawals from cash facilities (ATMsand EFTPOS) located in gaming venues;2 - Senator Nick Xenophon’s Bill whichseeks to remove all ATMs and imposerestrictions on access to cash fromEFTPOS in gaming venues.The ABA has identified three potentialoutcomes resulting from the two Bills ... Option 1: Remove ATMs from gamingvenues …Outcome: This will mean banks have toremove 57(1) ATMs.

Option 2: Impose a $100 per day limiton cash facilities (ATM and EFTPOS) ingaming venues via the customer’saccount …Outcome: This will place upwardpressure on foreign ATM fees(2) due to

significant technology compliance costs.This will also likely result in the removal ofEFTPOS from gaming venues, given thatcurrent technology does not enablelimiting access at certain merchantswhile enabling full access to othermerchants.

Option 3: Impose a $100 per day limiton cash facilities (ATM and EFTPOS) ingaming venues via these machines … Outcome: This will place upward

pressure on ATM direct charges (startingin March 2009) as it will imposetechnology compliance costs on theATM deployer and ATM acquirer.ABA Chief Executive Officer David Bellsaid the ABA was concerned that furtherrestrictions on access to cash in gamingvenues would transfer costs from thesectors that benefit from gaming venuesto banks and ultimately all theircustomers.The ABA noted that this process washappening outside the Council ofAustralian Governments (COAG)process, which has requested that theProductivity Commission update its 1999research into gambling. COAG, through the Ministerial Councilon Gambling, also has startedinvestigating identifying strategies to helpindividuals set their limits.(1) The vast majority of ATMs in gaming venues arenot operated by banks, but by third party ATMdeployers. Less than 1% (57) of ATMs in gamingvenues across Australia are bank-branded.

(2) Interchange fees are being removed in March2009. Imposing ATM withdrawal limits at certainATMs will partly offset savings from zero interchange,creating upward pressure on foreign ATM fees.

16 Club Management



Banks say bills will add costs and hurt consumers

Gaming machine manufacturers havecalled for a new approach to thedevelopment of research and regulationscontrolling the gaming industry inAustralia.Addressing the Senate CommunityAffairs Committee Public Hearing inSydney, Gaming TechnologiesAssociation (GTA) Chief Executive OfficerRoss Ferrar said Australia’s gamingjurisdictions are widely regarded as themost regulated in the world.“The companies that manufacturegaming machines work in a highlyregulated and strenuously audited, total-compliance environment,” Mr Ferrarsaid. “No gaming machine productsenter the marketplace in Australiawithout undergoing comprehensivetesting and technical review.“We have no complaint about the level ofGovernment scrutiny that our membersare subjected to. On the contrary, webelieve that these high standards areimportant and that we can veryconfidently state that this industryoperates with great probity and integrity.” Mr Ferrar said much of what isdescribed as “harm minimisationstrategy” in the various Australianjurisdictions has not actually achievedanything positive. He said many of themeasures introduced in the late 1990sand early 21st century around Australia

were not based on real evidence andhave, subsequently, been proven to beuseless. “Australians deserve better than this,” MrFerrar said. “They deserve policy whichwill provide help if and when it’s needed– and leave the rest of the Australianpublic to enjoy a legitimate, legal form ofentertainment.” The GTA is pleased that the Governmenthas announced the ProductivityCommission will review its 1999 Reportinto Australia’s Gambling Industries.“We believe that this review will reinforcethe various analysis conducted by stateand territory governments since 1999,which have shown a decline in problemgambling in the community,” Mr Ferraradded. “We hope that this will result inthe use of current data on the incidenceof problem gambling, instead of 10-year-old statistics.”Mr Ferrar called for a new on-goingnational research body, funded byfederal, state and territory governments,to conduct a more-comprehensive andobjective research program. It shouldinvolve operators, manufacturers andrelated private sector businesses, as wellas community and counselling sectorsand regulatory authorities. “This new body should examine allaspects of gaming in Australia, includingthe effectiveness of current regulatory

regimes, harm minimisation strategies,the efficacy of counselling and supportservices and possible future features ofgaming machines,” Mr Ferrar told theSenate Committee. “There should beevidence-based research on theeconomic and social impact of gaming inAustralia - positive and negative. Allresearch should be required to beconducted transparently and objectively.“The result would be a body ofknowledge that all stakeholders couldhave confidence in and on which allgovernments could build policy andregulation to protect and promote theinterests of the whole community.“We would all be protected from thefalse opinions and claimsof self-interestedindividuals whosemotivations appearto us to lie in seizinga greater share ofgovernmentexpenditure onresearch for their ownpersonal financialbenefit.”

Gaming machine makers seek new approach

ABA Chief Executive Officer David Bell

GamingTechnologiesAustralia ChiefExecutiveOfficer RossFerrar.

Part 1 – PreliminaryPart 1 of the Bill relates to preliminarymatters, including the Bill’scommencement, objects, applicationand relationship with State andTerritory law. It also provides fordefinitions. The Bill is intended tocommence at the end of 28 daysafter the day on which it receives theRoyal Assent. It is not intended toexclude or limit the concurrentoperation of any law of a State orTerritory, unless the contrary intentionappears.

Part 2 – Automatic teller machinesand other cash facilitiesPart 2 of the Bill applies toany financial institution,constitutional corporationand person, bodycorporate or corporationthat uses an eligiblecommunications service toprovide cash facilities. Itprovides that the above-mentioned entities mustnot install or operate anautomatic teller machine orother cash facility, or allowan automatic teller machineor other cash facility to beinstalled or operated on itsbehalf, at a licensed venuethat allows a cardholder toobtain cash by means of thatautomatic teller machine or cashfacility. The Bill does extend to privateand franchised ATM operators.Entities which breach those provisionsmay be liable to pay a civil penalty ofup to 2,000 penalty units. Section4AA of the Crimes Act 1914 providesthat a penalty unit is $110. Thatequates to a maximum penalty of$220,000 for a breach of thoseprovisions. Part 2 of the Bill alsoprovides for certain exceptions to theprovisions outlined above. Thoseexceptions apply where the terminalsor facilities do not permit cashwithdrawals by, or cash advances to,a cardholder or, where the Ministerhas provided an exemption becausethere are no other cash facilities withina 5-kilometre radius of the licensedvenue. Any body that contravenes theexemptions may also be liable to paya civil penalty of up to 2,000 units (or$220,000).

Part 3 – Civil PenaltiesPart 3 of the Bill relates to civilpenalties. It provides that the Ministermay apply to the Federal Court for anorder that a wrong-doer pays theCommonwealth a pecuniary penaltywithin six years of a contravention of acivil penalty provision. Further, itprovides that where a Court issatisfied that the wrong-doer hascontravened a civil penalty provision,the court may order that person topay to the Commonwealth thepecuniary penalty that the Courtdetermines appropriate for eachcontravention, but not more than the

relevant amount specified for theprovision. In determining thepecuniary penalty, the court musthave regard to all relevant mattersincluding, the nature and extent of thecontravention, the circumstances inwhich the contravention took placeand whether the person haspreviously been found to haveengaged in any similar conduct inother proceedings under the Bill.Where the conduct constitutes acontravention of two, or more, civilpenalty provisions, the Bill providesthat proceedings may be institutedagainst a person in relation to thecontravention of any one or more ofthose provisions. However, the personwill not be liable to pay more than onepecuniary penalty in respect of thesame conduct. For the purposes ofthis Bill, contravening a civil penalty isnot an offence. The Bill furtherprovides that a person must not aid,abet, counsel or procure or, induce by

threats, promises or otherwise, or, bein any way directly or indirectlyknowingly concerned in, or party to, acontravention of a civil penaltyprovision, or conspire to contravene acivil penalty provision. If the FederalCourt orders a person to pay apecuniary penalty the Bill providesthat the provision is payable to theCommonwealth and theCommonwealth may enforce theorder as if it were a judgment of theCourt. The Bill also provides forenforceable undertakings relating tocontraventions of civil penaltyprovisions. These provisions applywhere the Minister considers that an

action taken by a bodycorporate after thecommencement of Clause14 contravened one, ormore, civil penaltyprovisions. It provides thatthe Minister may, insteadof instituting proceedingsin the Federal Court (asdescribed above), accepta written undertakinggiven by an executiveofficer on behalf of thebody corporate in relationto the action, in which thebody corporateundertakes to pay aspecified amount within a

specified period to theCommonwealth or any otherundertaking in connection with acontravention. It also provides that theexecutive officer, on behalf of thebody corporate, may withdraw or varythe undertaking at any time with theconsent of the Minister. If the Ministerconsiders that an executive officerwho gave an undertaking or therelevant body corporate has breachedany of the terms of that undertaking,the Court may direct the executiveofficer or the body corporate tocomply with that term of theundertaking or make any other orderthe Court considers appropriate.

PART 4 – MiscellaneousPart 4 of the Bill provides for themaking of regulations prescribingmatters required or permitted by theBill or necessary or convenient to beprescribed for carrying out or givingeffect to the Bill.

Problem Gambling - ATM Legislation


Xenophon introduces ATM restriction Bill South Australian Senator NICK XENOPHON has introduced the “ATMs and Cash Facilities inLicensed Venues Bill 2008” to the Federal Parliament. The purpose of the Bill is to limitand reduce the installation of automatic teller machines and cash facilities in licensedvenues. This is the Explanatory Memorandum associated with the reading of this Bill …

Mr President, before I begin, let me offeryou my sincere congratulations on yourelection to the office of President of theSenate. I look forward to yourindependent, wise and even-handedguidance in this chamber.Whilst this is my first speech in FederalParliament, it is not actually my firstspeech in a parliament. Eleven yearsago I decided to run as an Independentfor the upper house of the SouthAustralian parliament to highlight thedevastating impact poker machineswere having in my state. I neverexpected to win. Unlike so many pokermachine players, I knew the odds andthe odds were against me. But I ran tomake a point and, thanks to animprobable series of preference deals, Iwas elected.I well remember making that first speechin the South Australian upper house.Back then I was awed by the taskahead, and today I have the samefeelings. A six-year term can seem like along time but, after a decade in theSouth Australian Parliament, I know alltoo well there is never enough time todo everything that needs to be done.Especially while fighting for the rights ofasbestos victims, I was painfully awareof the limitations of time.So as I stand here making my firstspeech I am actually thinking a lot aboutwhat I am going to say in my lastspeech. Will I have made a difference?Will I have fought the battles thatneeded fighting and helped those whoneeded helping? Will I have soughtevery opportunity to make life a littlebetter for people, a little fairer for peopleand maybe even a little easier forpeople?A lot of people ask me where I am onthe political spectrum: am Iconservative, or progressive? Apart froma youthful indiscretion while at uni whereI flirted briefly with the Young Libs, formost of my life and in my political careerI have tended not to see things in termsof Left or Right. Instead, I try to thinkabout what is right and what is wrong. On the issue of poker machines, that isnot hard to do. Poker machines are anunsafe product that causes untold harmto the most vulnerable in the community.Today in this country there are hundredsof thousands of Australians who insome direct way have been damagedby the poker machine industry. In myformer life as a lawyer and since, I haveseen so many good people whose liveshave been ruined by these machines. Icould not stand by and say nothing.

According to the industry’s own figures,poker machines make more than 50%of their revenue from problem gamblers.For a long time I have debated with theindustry, quoting studies, experts andreports that quantify the devastatingeffect these machines have on thosewho become addicted. But I now realisethis has played in a way into thegambling industry’s hands. I quote anexpert and then all they do is quotesome other expert with some dubiousfigures in order to muddy the waters.The industry does this not because theywant to win the argument - they knowthey cannot; their position is untenable.Instead, all they really want to do is tokeep the argument going, because aslong as they can do that they can keeptheir machines running and take moneyfrom problem gamblers and theirfamilies. Their arguments and their

denials all echo the tactics used by thetobacco industry in decades past. I sayenough is enough. The debate is over.These machines are unsafe and need tobe removed from the community.State governments have also becomeaddicted to these machines, thanks tothe $4 billion a year they receive frompoker machine taxes. My decision torun for the Senate was triggered on 11September last year, when I read aboutthe then-Opposition Leader’s views onpoker machines. He said he hated themand that he knew something of theimpact they have on families. I wasencouraged. Not only was the nowPrime Minister right; the Australianpeople knew he was right on this andmany other issues. My message to thePrime Minister is simple: I want to workconstructively with him, his Government,the crossbenchers and the Opposition

18 Club Management

Problem Gambling - The Political Landscape


This cartoon in The Australian newspapersatirised Senator Nick Xenophon’s arrival inthe Federal Parliament.

The ‘X Factor’ puts Senate on noticeIn his maiden speech, Senator Nick Xenophon said he expected hewould be treated as "mad and dangerous" in the short term. Hesaid he expected his new peers may, in the short term, think hewas off-centre until his views were shared by the majority. TheSouth Australian independent Senator declared that his vote is“not for sale” and issues at the top of his agenda include the stateof the Murray-Darling Basin, abolition of poker machines andmaintaining funding for the CSIRO, but claims he will not getinvolved in “horse-trading” to achieve his goals. SenatorXenophon will continue the fight he started while in the SouthAustralian Parliament to rid Australia of poker machines. Thefollowing is excerpts from Senator Xenophon’s maiden speech inthe Federal Senate of Australia …

to eradicate this scourge from oursuburbs as well as internet gamblingfrom our lounge rooms. As Tim Costellosays: “With online gambling, it’s nowpossible to lose your home without everactually having to leave it.” Pokermachines are a litmus test of goodgovernment. If governments are willingto sacrifice their own citizens forgambling taxes, what else are theygetting wrong?When I first made it into the upperhouse in South Australia, a lot ofpoliticians - state and federal -approached me in the same sort of wayI suspect they would have approachedthe village idiot. I remember meeting theHon. Philip Ruddock at a communityevent in Adelaide in 1998, where heasked me what party I was from. Ireplied I was an Independent who hadrun on a ‘no pokies’ platform. He lookedat me stunned and said words to theeffect: “You actually got voted in onthat?” His reaction and the initial reactionof a number of my state parliamentarycolleagues reminded me of Tony Benn,the old left-wing warhorse of the BritishLabour Party, who once said: “It’s the

same each time with progress. First theyignore you, then they say you’re mad,then dangerous, then there’s a pauseand then you can’t find anyone whodisagrees with you.”This was my experience in state politics,and I hope on key issues I willexperience the same here. So the pokermachine industry can consider itself puton notice.I also want to work constructively withthe Government, and indeed all mycolleagues, on what I believe is thebiggest crisis facing our nation and mystate in particular -that is, the crisisfacing the Murray-Darling Basin. It is toobig and too important to be treated as apartisan issue. This crisis not onlyreflects environmental failures but alsorepresents a failure of Federation.A lot of people talk about the power ofthis senator, or that senator, but none ofus have any power other than the powerentrusted in us by the people, thevoters.They give us this power and they cantake it away. That is why I do not swearallegiance to a party and that is why I do

not owe allegiance to any one ideology.That is what I believe Independentsmust do. An Independent must takeevery issue as it comes and ask, “If wechange things, who might it hurt andwho will it help?” and then hopefullymake the right choice. I also do notbelieve in horse-trading. Horse-tradingimplies a willingness to vote forsomething you do not believe in in orderto get something else you want. Whenpeople do try to horse trade they canend up with a donkey or, worse still, endup making an ass of themselves.The task ahead will not be easy. It isgoing to be hard work, but I have beengiven the job and I am ready for theresponsibility. I am acutely aware of theexpectations and obligations that faceme. Anyway, I have probably said enough fornow. I am conscious of never takingmore of the Senate’s time than I need tohave my say. I have got the next sixyears to get to know everyone here, butif you want the Reader’s Digest versionof my approach to this job, here it is: Iwould rather go down fighting than stillbe standing because I stayed silent.

Problem Gambling - The Political Landscape


The Queensland Government hasintroduced legislation that will preventplay on poker machines before 10am.Clubs and hotels have until December31 to conform and the Governmenthas promised to crack down on clubsand hotels that operate as virtual 24-hour casinos in city suburbs.The Sunday Mail newspaper reportedthat eight venues in Brisbane, Logan,the Gold Coast and Townsville havelicences to operate pokies until5.30am. Their opening times varyfrom 8am to 10am.Another two in Brisbane and one onthe Gold Coast stay open until4.30am or 5am, with opening timesbetween 8am and 10am.

Another 118 across the state are openfor gambling between 8am and3.30am. That means some non-casino gaming lounges are open forup to 21.5 hours each day.Treasurer Andrew Fraser, the ministerresponsible for liquor licensing, saidlaws introduced into Parliament duringSeptember would severely reduce thehours spent on poker machines."We don't believe the communitysupports drinking or gambling beforebreakfast," Mr Fraser said. "That'swhy, as a major component of ourliquor and gaming reforms, no pub orclub anywhere in Queensland will bepermitted to have their pokermachines turned on before 10am."

The Treasurer confirmed clubs andhotels have until December 31 toconform."The major reforms passed throughthe Parliament in mid-September andhave overhauled the entire licensingsystem with the introduction ofElevated Risk Permits for servingalcohol after midnight, with twoseparate regimes for the midnight to3am period and 3am to 5am period. "The requirements for trading in theearly hours are now tougher andmany establishments have indicatedpublicly that they will not be pursuingthe new permits,” Mr Fraser said. "Asgaming machines can only beoperated when the liquor licence isoperating, this will reduce gamingmachine times also."

Qld Govt clamps down on all-hours gaming

A NEW cynical form of politicking has,virtually without detection, beencreeping across Australia. I refer to it aspokie opportunism.A political aspirant calls a pressconference, makes numerous claimsusing phrases such as "pokies are onevery street corner" and then attacksstate governments for having the gall totax the machines and use the money tofund the construction of billions ofdollars of public infrastructure.The first and by far most unashamedpokie opportunist is Nick Xenophon,who was sworn into the Senate lastmonth. His earlier success in the SouthAustralian Parliament has inspireddozens of imitators, although nonehave

converted their glib anti-pokiestatements into sufficient votes to win aseat in Parliament.A more recent convert to pokieopportunism is Family First SenatorSteve Fielding. Elected to the Senatemore than three years ago, hemanaged to go the first 32 months ofhis parliamentary career withoutspeaking in Federal Parliament aboutgambling or poker machines.The two refuse to publicly acknowledgethat the incidence of problem gamblinghas fallen by more than 50% in the pastdecade. Instead, they have focused onmodifying the behaviour of problemgamblers by changing the rules relatingto machines.Restricting machines to casinos andrace tracks, slower reel speeds, cardsthat limit how much you can gamble ina day and banning ATMs in clubs andpubs are some of their quick-fix ideas.To suggest that problem gamblers areincapable of modifying their behaviourto compensate for technology-basedattempts to limit their gambling goesagainst local and overseas research.When maximum bets are imposed,problem gamblers play faster. Whenmachines are slowed, they play longer.When ATMs are removed, they arrivewith money from a bank ATM. Andwhen poker machines are not available,

they turn to another form of gambling.Does this mean we do nothing butwait for people to admit theyneed help? Of course not. Undercurrent laws, gambling venuesare under no legal obligation to

refer a patron to a counselling service ifapproached by a member of theirfamily. While ultimately it should remainthe individual's right as to how theyspend their money, a family member'ssuspicion should be sufficient to requirethe venue to approach the gambler.Similarly, laws should prevent gamblingoperators from allowing known oradmitted problem gamblers to re-entera venue until they have been formallyreleased by their counsellor.If our focus should be on the individualand not the machine then we need toensure venue staff are provided thebest training. While no amount oftraining will teach staff how to detect aproblem gambler due to the lack ofphysical symptoms, staff can be taughthow to best react when approached forhelp.The NSW and Victorian stategovernments have mandated suchtraining. National standards need to beintroduced. Betting with a credit card iscertainly the future of gambling if leftunrestricted. It is also the present formany problem gamblers. Operatorsshould not be able to take bets frompeople who are using someone else'smoney. Put simply, credit card gamblingmust be banned.Quick-fix solutions advocated byopportunists are clearly not the onlyoption available to state and federalgovernments. The Prime Minister hasalready indicated his preference forevidence-based action by asking theProductivity Commission to report ongambling in Australia.This will be the first such study in morethan a decade and will, at the least,force pokie opportunists to update their10-year-old data.The steps I have outlined might not beglamorous but are based onindependent, robust research. Theyprovide our political leaders with provenmeasures that support problemgamblers while not instigatingrestrictions that punish the 99% ofadults who gamble responsibly andwithin their means.- PETER NEWELL, OAM, is President of ClubsAustralia andChairman of ClubsNSW.

20 Club Management

Problem Gambling - The Clubs View


One-armed opportunism

“Quick-fix solutions advocated by opportunistsare clearly not the only option available to stateand federal governments. The Prime Ministerhas already indicated his preference forevidence-based action by asking theProductivity Commission to report on gamblingin Australia …

With problem gamblers, our focus should be on the individual - notthe machine – wrote ClubsAustralia President PETER NEWELL.Also the ClubsNSW Chairman, Mr Newell was invited to contributeto the Sun-Herald newspaper’s “By Invitation Only” section wherepeople of influence have their say. The article, in early September,responded to sensational claims by South Australian independentSenator Nick Xenophon and Family First Senator Steven Fieldingin their campaign to rid Australia of gaming machines in clubs.The following is the text of Mr Newell’s article …

ClubsAustralia andClubsNSW bossPeter Newell, OAM.

The Office of Liquor Gaming andRacing and ClubsNSW has moved toclarify conditions governing clubsapplying for hardship concessions fromthe NSW Government. ClubsNSWrecently circulated a memo regardingclubs receiving incorrect informationfrom a consulting firm covering theAugust 2008 quarter and beyond.ClubsNSW Circular 08:120 advisedthat it’s more than 12 months since theindoor smoking ban was introducedand the hardship eligibility assessmentcriteria, previously based on a quarterlycomparison of gaming machinerevenue, has been revised.The information supplied to clubsincorrectly stated the eligibility criteriainvolved comparison betweencorresponding quarters, rather than theannual comparison explained inCircular 08:120. The change fromquarterly comparison to annualcomparison is necessary so thatmonths negatively impacted by theindoor ban are not included in thecomparison. ClubsNSW CEO DavidCostello advised that clubs shouldreview the information contained inCircular 08:120 before applying fortaxation hardship.The OLGR also issued advice regardingthe rules change for clubs applying forthe tax deferral concession.Subsequent to a previous newsletter,the OLGR has reviewed and altered theprevious quarterly concessionarrangement relating to clubs applyingfor the concession.New applicant clubs with a gamingmachine revenue downturn of 15% ormore for the 12 months ending August31, 2008, compared to thecorresponding 12-month period endingMay 31, 2007, as assessed by theCentralised Monitoring System areeligible to apply for the concession.Clubs already approved for a deferral inthe May quarter should send an emailto the OLGR regardless of whetherturnover is down 15% for the August2008 quarter and it will be approvedautomatically. This automatic deferralfor approved clubs will apply until thescheme is finalised.

What assistance is provided?Clubs eligible to apply can pay gamingmachine tax in three equal monthlyinstallments - without interest chargesfor late payment – e.g. the Office ofState Revenue (OSR) will debit eligibleclubs for August quarter taxassessments in three equal installments

on September 21, October 21 andNovember 21. The concession appliesfor each club premises as each isassessed for gaming machine taxseparately. This concession does notmean a reduction in a venue’s gamingduty obligations, but allows for analternate payment schedule

What documentation is necessaryto support new applications?➢A signed statement from a suitably

qualified auditor/accountant that,due to the impact of smoking bansand/or increase in tax liability, theclub’s solvency and ongoing financialviability is threatened

➢A three-year profitability analysis thatshows the club’s financialperformance over time andquantifies the bottom line impact ofthe smoking ban and increased taxpayments

➢The club’s undertaking that businesssolutions designed to ensure long-term sustainability are being pursued

➢A copy of the latest Annual Reportcontaining audited annual financialstatements.

Clubs should act quickly in collating theinformation, organising a suitablyqualified auditor/accountant to analyseits affairs to obtain the necessarycertification and lodge the applicationby the due date. While clubs need toundertake considerable work inpreparing the initial application, theyneed only to obtain this evidence tosupport their initial application -subsequent applications. Forsubsequent quarters, clubs can re-apply for the concession but do notneed to provide the same documentsor expert certifications. Although the concession providesshort-term relief, it won’t solve avenue’s ongoing viability problems. Thefailure of a club’s board andmanagement to consider and addressthe underlying business plan of thevenue and develop appropriatestrategies may lead to the increasedexposure of directors.

Issues facing Clubs &auditors/accountants inpreparing hardship applicationsThe issue many Clubs and theirauditors/accountants face is analysingthe data and determining the preciseimpact of smoking bans/increases ingaming taxes in the past, and in thefuture, on the venue’s trade. The cluband auditor/accountant preparing the

application should identify the followingfactors: ➢Whether the club’s downturn is

directly related to the introduction ofsmoking bans and/or increases ingaming taxes.

It will be necessary to:➢Prepare a historical financial analysis

for the past three years to show theimpact of smoking bans and/orincreases in gaming taxes on theclub’s financial performance

➢Ensure the clubs undertakesbusiness solutions designed toensure long-term sustainability

While one of these matters is relativelyeasy to calculate - the impact ofgaming tax increases - other areasrequire specific knowledge andresearch data. For many clubs,auditors and accountants, to preparethe necessary Hardship Application,they will need an intimate knowledgeof:> The Club Industry. > The impact of changing player visit

patterns to venues due to thesmoking bans.

> The expected long-term impact ofsmoking bans on player visitpatterns.

> Know the relatively differing smokingimpacts on venues depending upon: * The venue’s geographical

location, e.g. coastal, country andmetro venues have experienceddiffering impacts

* Venue size, e.g. venues ofdiffering sizes have experienceddiffering impacts

* Whether the strategies andrectification actions the venueundertakes are achievable interms of the potential projectionsused in the application andwhether these actions aresufficient to ensure the venue’sfuture sustainability

As the application is required to belodged with the NSW OLGR, there areareas of exposure for Directors,auditors and accountants in not fullyconsidering the factors outlined,particularly in making an incorrectassessment of the club’s on-going andfuture solvency, due to the venueadopting incorrect rectificationstrategies. For more information, clubsshould contact the ClubsNSWMember Inquiry Centre - 1300 730001, or the OLGR – 02 9995 0468, orgo to www.olgr.nsw.gov.au

Industry Issues


OLGR amends hardship application criteria

To give, or not to give … that is thedilemma.From September 15, 2008, if anyoneintends to lodge an application fordevelopment, a planning approval, or tomake written submissions opposing orsupporting a Development Application(D.A.), it’s essential to disclose anyreportable political donations or giftsmade by any person who has a financialinterest in the relevant planningapplication. On September 15, 2008,the Local Government and PlanningLegislation Amendment (PoliticalDonations) Act 2008 (NSW) (the Act)came into effect. The Act amends theEnvironmental Planning & AssessmentAct 1979 (EP&A Act) and the LocalGovernment Act 1993.

The aims of the legislationThe Act requires applicants or personsmaking submissions in relation torelevant planning applications, todisclose any political donations or gifts.The object of the amendments is torequire the disclosure of relevant politicaldonations or gifts when planningapplications are made to minimise theperception of undue influence by:➢ requiring public disclosure of the

political donations or gifts at the timeplanning applications (or submissionsrelating to them) are made

➢ providing the opportunity forappropriate decisions to be madeabout the person who will determineor advise on the determination of theplanning applications

The purpose of the legislation is to:➢ improve the transparency and

accountability of government ➢ reduce corruption ➢minimise the perception of bias ➢ identify any potential or actual

conflicts of interest in the planningapproval process

Political donations or gifts are notrelevant to the determination of anysuch planning application, and themaking of political donations or giftsdoes not provide grounds forchallenging the determination of anysuch planning application.

How is a political donation or gift defined?A “reportable political donation” is adonation made to a local councillor (or acandidate for election to council) totaling$1,000, or more in a financial year.A “gift” to a local councillor or councilemployee includes a disposition ofproperty, a gift of money or other valuableor the provision of a service for noconsideration or for inadequateconsideration.

Who does the Act apply to?The Act imposes obligations of disclosureof political donations and gifts on:➢ councils ➢ elected councilors ➢ applicants for development ➢ development-related matters ➢ persons who make written

submissions in support of or inopposition to a developmentapplication or planning proposal

➢ any person who has a financial interestin a relevant planning application,including the applicant, the person onwhose behalf the application is made,the owner of the site and anyassociated person or entity.

A disclosure must be made by anyperson who has a financial interest in aplanning application and who has made areportable political donation in the twoyears before a planning application ismade and/or determined.

What planning applications does the Act apply to?“Relevant planning applications” includeapplications made to the Minister,Director-General or a Council for:➢ an environmental planning instrument ➢ a development control plan

➢ declaration as State significantdevelopment or Part 3A project

➢ a concept plan or modification ➢ a Part 3A project ➢ development consent under Part 4 or

modifications of consentThe new requirements for disclosure ofpolitical donations or gifts do not applyto applications for a complyingdevelopment certificate or an applicationor request made by or on behalf of apublic authority.

How must disclosure be made?A disclosure statement of a reportablepolitical donation or gift mustaccompany a planning application orsubmission if the donation or gift ismade before the application orsubmission is made. If the donation or gift is madeafterwards, a disclosure statement mustbe sent to the relevant consent authoritywithin seven days after the donation orgift is made.Disclosures of reportable politicaldonations and gifts are to be madeavailable to the public within 14 daysafter the disclosures are made on awebsite maintained by the Council orDepartment of Planning.

Non-disclosure or false disclosure- offences under the EP&A ActA person is guilty of an offence if theperson fails to make a disclosure of areportable political donation or gift if thepersons knows, or ought reasonably toknow, that the donation or gift wasmade and should make a falsedisclosure statement.The maximum penalty for any suchoffence is $22,000, or 12 monthsimprisonment - or both.

What steps should be taken?From September 15, 2008, if you intendto lodge an application for developmentor planning approval, or if you wish tomake written submissions opposing orin support of a development application,you must ensure that your application orsubmission is accompanied by astatement disclosing any reportablepolitical donations or gifts made by youor any associated person who has afinancial interest in the relevant planningapplication.

22 Club Management

Industry Issues


NSW disclosure laws changefor political donations, giftsThe NSW Government has amended laws governing the disclosureof political donations and gifts when it comes to DevelopmentApplications (DAs). In this article, Thomson Playford CutlersAssociate AMANDA KIELY explains how a political gift or donationis defined; who the new act applies to; what planning applicationsthe act applies to; and how disclosure must be made …

For questions regarding your obligations under this new legislation, contactany of the Thomson Playford Cutlers professionals listed below …➢Melinda Graham, Partner: 02 8248 3410

[email protected]➢Genevieve Staff, Partner: 02 8248 3403

[email protected]➢Amanda Kiely, Associate: 02 8248 3408

[email protected]

Industry Issues


The Club Industry - under pressurefrom anti-gambling, anti-drinking andgaming taxes - could do with a win.But it didn’t come in the NSW SupremeCourt over partially covered outdoorareas related to non-smoking legislationintroduced more than a year ago.Justice Peter McClellan handed downhis decision – that supported the NSWDepartment of Health’s position – thatsome construction of outdoor smokingareas that clubs have undertaken donot meet legislation guidelines.ClubsNSW decided to challenge theNSW Health position and the casewent to the NSW Supreme Courtearlier this year with Dubbo RSLMemorial Club and its General ManagerGeoffrey Holland running the test caseon behalf of ClubsNSW and the ClubIndustry.Justice McClellan heard evidence inSydney before convening the Court inDubbo on September 11 and heardfinal submissions back in Sydney onSeptember 12.ClubsNSW was represented by Dr

Christopher Birch SC, Terence LynchSC and John Ralston from PigottStinson.Mr Birch, SC, acting for Dubbo RSLMemorial Club, told the Dubbo hearingthat the regulation defined "roof"broadly and the club should not be inbreach of the laws."It's clear, for example, that umbrellascan constitute roofs in certaincircumstances," Mr Birch told the court."If you had a completely open area withno roof in the commonly acceptedsense, but an awning over part of it, orumbrellas over part of it, that couldconstitute a public space."Justice McClellan said he would haveto consider the intent of the laws, whichwere aimed at providing a smoke-freeenvironment for the majority of patrons.ClubsNSW Deputy Chief ExecutiveOfficer Wayne Krelle said at the Dubbohearing that many clubs had interpretedoutdoor areas in the same way asDubbo RSL Memorial Club and healthinspectors were set to prosecute alarge number of clubs if the ClubsNSWaction failed.

"I think the inspectors are pretty busyout there at the moment," Mr Krellesaid.Although the finding was not expecteduntil the end of October, JusticeMcClellan released his decision onSeptember 19.ClubsNSW CEO David Costello said hewas disappointed with the decisionhanded down in the Supreme Court.“ClubsNSW believes that thesuccessful introduction of the indoorsmoking ban can be largely attributedto the establishment of outdoor areas,”Mr Costello said. “Clubs that wish to give their patronsan area where it is legal to smoke inmany cases have built partially coveredoutdoor areas to provide someprotection from the elements.” Mr Costello added that, despite theCourt's decision, clubs remaincommitted to the indoor smoking banwhich was always intended to providepeople with the opportunity to sit insidetheir local club without breathing insecond-hand smoke.

Clubs lose covered outdoor areas case

24 Club Management

2008 ACE Awards


Talented performer and choreographerFiona Gage will be the producer forthe 2008 ACE Awards,

The annual event will be presented atRevesby Workers Club on October22. This will be the first time that theACE Awards have been held away fromits “spiritual home” at CanterburyHurlstone Park RSL Club.

There will, no doubt, be manychallenges ahead for Fiona in her high-profile role as producer.

With her vast experience - from musical

theatre through to “Clubland” – Fiona issure to construct a truly spectacularshow. Fiona has been one of the mostconsistent and successful dancers,choreographers and producers in theentertainment industry having workedalongside Paul Martell and Jane Scalias well as Stephen Fisher King andDanny Elliott for many years. It’s sure to be another remarkable nightof entertainment and a showcase of thefinest acts and performers in thebusiness.

Fiona shines spotlight on 2008 show

➢ Male Vocal Performer: David Campbell, Fallon, StephenFisher-King, Mike Mathieson, Tony Pantano, Adam Scicluna

➢ Female Vocal Performer: Belinda Adams, Karen Beckett, Lisa Crouch, S Eamus Earley, Marcia Hines, Deanna Vitagliani

➢ Comedy Act: Darren Carr, Calvin DeGrey, Kenny Gr Aham,Il Dago, Liz Layton, Paul Martell

➢ Children’s Show: Marty & Emu Krazy Kids Show – MartyMorton, Hi-5, The Hooley Dooleys, Murray Raine Puppets,Montana Magic - Brendan Montana, New McDonald’s Farm

➢ Vocal Group: The Robertson Brothers, The Shy Guys,Mahogany, TrIple Treat, Double Exposure, Cotton, Keays &Morris

➢ Variety Production Show: Carlotta’s Priscilla Show, Frogs OnToast, From Tamworth To Tennessee: David Bond & PaulaWatt, Hot Opera: Stephen Fisher King, Italian Delight - JoeyFimmano, Magic To The Max - Brendan Montana

➢ Showband: Jellybean Jam, Salsa Kingz, The Delltones, Kami,The Shy Guys, The Zips

➢ Tribute Show: Abbalanche - The Australian Abba Show,Farnham Experience - Fallon, Elton Jack - Lance Strauss,Forever Diamond - Peter Byrne, Orbison: The Tribute: DeanBourne, The Tom Jones Experience - Jacques Renay

➢ Versatile Variety Act: Darren Carr, Danny Elliott, JoeyFimmano, Marty Morton, Liz Taylor, Shelly White

➢ Sight Act: Rex Allison & Wendy, Rick Allison, Darren Carr, Phil Cass, Brendan Montana, Murray Raine Puppets

➢ Best New Talent: Melanie Askew, Betty Dargie, ChristianGuerrero, Daniel Isaac-Jones, Robert Jeffrey, Juliana Melfi

➢ Country Male Performer: Adam Brand, Troy Cassar-Daley,Travis Collins, Adam Harvey, Wayne Horsburgh, John Williamson

➢ Country Female Performer: Donna Boyd, Kel-Anne Brandt,Beccy Cole, Melinda Schneider, Sarah Storer, Felicity Urquhart

➢ Country Group / Band: Buckshot, Chasing Bailey, FeralSwing Katz, The Flood, The McClymonts, The Wolverines

➢ Solo Piano / Vocalist: Michael Bellemore, Brian King, Robbie Krupski, Di Solomon, Franky Valentyn, John Watson

➢ Solo Guitar / Vocalist: Chris Connolly, Fallon, Brian Gillett,Dean O’Leary, Franky Valentyn, Ziggy Zapata

➢ Covers Band (2 or 3 person): Joey & The Boy, Just Jammin,Dean O’Leary Duo/Trio, The Robertson Brothers, Take Two, The Williams Brothers

➢ Covers Band (4 or more person): Dig This, Jellybean Jam,Dean O’Leary Band, Pyjama Party, Kami, The Shy Guys

➢ Original Music Group: Evermore, Mental As Anything,Noiseworks, The Angels, The Radiators, Thirsty Merc

➢ Original Music Performer: Jimmy Barnes, Brian Cadd, RichardClapton, Shannon Noll, Doug Parkinson, Guy Sebastian

➢ Technical Support: Noel Lightfoot & Bill Pringle (BankstownSports Club), Danny Zamor, Jack Zamor, Graham Harbour & Bill Cawthorn (Blacktown Workers Club), Toni Venditti(Petersham RSL Club), John Adams (Campsie RSL Club),Richard Smith, Paul Kirk & Larry Sadlier (Souths Juniors),Michael Burton, Will Sweet, Ian Gerrard & Michael Orland(Canterbury Hurlstone Park RSL Club)

➢ Accompanying Band: All Star Trio (Blacktown Workers Club),Western Front (Mounties), Greg Hooper’s Patchwork, Michael Bellemore Band, Trojans (Petersham RSL Club),Graeme Fisher Allstars (Smithfield RSL Club)

➢ Most Outstanding Club Performer Of The Year: DavidCampbell, Darren Carr, Lisa Crouch, Stephen Fisher-King,Marcia Hines, Il Dago, Paul Martell, Mike Mathieson, MelindaSchneider, Adam Scicluna, Guy Sebastian, The Shy Guys

The full list of nominees …

Guy Sebastian

Sara Storer Adam Brand

Phil Cass

More than 200 delegates attended theRSL & Services Clubs AssociationNational Conference at Twin TownsServices Club in late July. Delegates came from RSL andservices clubs in NSW, Victoria,Queensland, Tasmania and SouthAustralia to discuss issues of nationalimportance to RSL and services clubs.Aristocrat Technologies was the majorsponsor for the event, supported byReed Hospitality, Bidvest, Tooheys, DeBortoli Wines and Coca-Cola Amatil. The conference was hosted by theTwin Towns Services Club andconference partner, the RSL &Services Clubs Association (NSW).RSL & Services Clubs AssociationChief Executive Officer Graeme Carrollsaid the conference coincided with aregular meeting of the National Forumof the RSL and RSL & Services Clubsfrom the five states provided a reportback to conference delegates duringthe course of the program.Titled, “A New Tomorrow”, theprogram featured a strong line-up ofinternational and nationally recognised

speakers on a wide range of topicsrelating to management, humanresources issues, tourism,diversification in to aged care projects,the increasing competition from hotels,the changing face of gaming,reciprocal rights and creating the mostpopular food in town.Keynote speeches were delivered bythe Deputy Prime Minister, Julia Gillard,MP, on the “New WorkplaceEnvironment” and what it will mean forthe hospitality industry and Dr AllanHawke, the Chancellor of theAustralian National University andformer Secretary of the Department ofDefence and Department of VeteransAffairs, who addressed delegates onfuture management practices. Rounding out the conference wasTony Mowbray, the fastest Australianto sail solo non-stop and unassistedaround the world, who, in anemotionally charged presentation,demonstrated the power ofcommitment required to achieve thosegoals and how they can be applied toyour business. ➢ Julia Gillard’s Keynote Speech: P26&27

Club Industry Update


Deputy PM raises curtainat ‘A New Tomorrow’

Conference Keynote SpeakerDr Allan Hawke.

Aristocrat Technologies Sales Manager NSW/ACT

John Gould.

It’s always terrific to be associated withAustralia’s service clubs. They provide greatenjoyment and entertainment for millions ofAustralians and jobs for many thousands.Not only is every Australian welcome to join,all Australians can afford to join. And, ofcourse, they’re run by and for theirmembers to the benefit of past and presentservicemen and women and theirdependents – and the whole community.This makes service clubs democratic placesin every sense of the word – and animportant part of Australia’s culture andsocial fabric.

Providing economic certainty,protecting working and low-income familiesLike all parts of the hospitality industry, ourclubs are highly dependent on discretionaryfamily income – especially the incomes ofworking families. And this means you’resensitive to the general fluctuations of theeconomy. This is something we, theAustralian Government, are very aware of,especially in the current economicenvironment. That’s why our economicpolicies are geared to continuing Australia’sstable economic growth and whymaintaining the living standards of working

families is paramount in everything we do.Protecting working families is the key toensuring both that we have an equitableeconomy and that businesses like yourscan maintain their turnover andemployment. To achieve this, the federalbudget this year contained a $55 billionWorking Families Support Package – withtax relief, help with education costs, a ChildCare Tax Rebate, help for homebuyers andrenters and other forms of assistance. As aresult, a typical young family will be $51.54per week better as a result of the Budgetinitiatives that kicked in on July 1. And it’swhy we’re maintaining a strong safety netand implementing innovative SocialInclusion policies. As you know through your own communityassistance efforts, many low-incomeAustralians need extra help. For pensionersand those unable to work, we’remaintaining the value of welfare paymentsand other financial assistance. And for thosewhose disadvantage has deeper causes,our aim is always to give them theeducation, skills and other capacities theyneed to reconnect with the mainstreameconomy. Like you, we’re into communitybuilding as well as helping deservingindividuals.

Workplace relations reform and prosperityOf course, whilst clubs are great social andcommunity assets, you are also businesses.Therefore you need certainty not only aboutthe economy and the welfare of theircustomers, but about important businessmatters like workplace relations. Ourworkplace relations reforms have beendesigned to give you this certainty and topromote Australia’s most importanteconomic objective – of lifting nationalproductivity. Labour productivity has beenthe key to raising living standards inAustralia for the last 40 years. It enablesbusinesses to stay competitive domesticallyand globally and to generate more wealthfor employers and employees alike. It is thekey to building long-term prosperity. Butrecently productivity has stalled. Workplacereform is essential to getting it going again.As you know, we went to the last electionwith a clear intention of replacing WorkChoices, including AWAs. And we’vedelivered on that promise. In theGovernment’s view, we simply have tomove beyond the destructive conflict-basedmodel of workplace relations that was WorkChoices and instead build a productive newworkplace relations system based onpromoting consultation and cooperation atthe enterprise level. Our intention has neverbeen to tilt the balance unfairly in theopposite direction to Work Choices. It is toput the workplace relations pendulumwhere it should be – the middle. Australia’sservice clubs are all about recognising thatquintessential Australian concept of a ‘fairgo’ – our workplace relations reforms arebuilt on exactly the same concept. Andthat’s what we’ve done and what we’redoing.

Transition and modernisationAnd we’re doing it in a sensible andmeasured way. In March, 2008 theWorkplace Relations Amendment –Transition to Forward with Fairness Act -commenced operation. The Transition Actguarantees the sensible transitionarrangements we committed to before theelection, namely: ➢ Businesses that entered into workplace

arrangements in good faith would not bepenalised as a result of the newworkplace relations system;

➢ There is a stability in undertakingsignificant changes to the system;

➢ Everyone will have sufficient time toadjust to the changes that will beeventually introduced.

And I’m happy to say that by-and-large,employers, employees and commentatorshave given the Government full points fordelivering on our commitments. The mainfeatures of this Act include: ➢ Preventing the making of any new

Australian Workplace Agreements(AWAs);

➢ Providing that Individual Transitional

26 Club Management



Gillard captures spotlight at RSL Clubs Australia’s Deputy Prime Minister JULIA GILLARD was a KeynoteSpeaker at the RSL & Services Clubs Association National Conferenceat Twin Towns Services Club in late July. Ms Gillard - the Minister forEducation, Minister for Employment and Workplace Relations andMinister for Social Inclusion – chose the topic, “New WorkplaceEnvironment”, saying service clubs provide great enjoyment andentertainment for millions of Australians and jobs for many thousands.Ms Gillard also spoke about providing economic certainty, protectingworking and low-income families; workplace relations reform andprosperity; industrial relations transition and modernisation; the newworkplace relations system and building trust through consultation.This is the text of Ms Gillard’s speech to the Conference …

Deputy Prime Minister Julia Gillard delivers her Keynote Address at the RSL & ServicesClubs Association National Conference at Twin Towns Services Club in late July.

Employment Agreements (ITEAs) areavailable for those employers whoemployed a worker on an AWA as atDecember 1, 2007, to ensure a smoothtransition to the new system in whichthere will be no provision for statutoryindividual agreements of any kind;

➢ Establishing a genuine no-disadvantagetest for workplace agreements to providebetter protection for employees.

The Act has also enabled the AustralianIndustrial Relations Commission to start theprocess of modernising industrial awards.The modernisation of awards is a keyGovernment objective – and a reform Iknow many of you – as employers and asan organisation - are keenly monitoring. Asyou will be aware, the AIRC has identifiedhospitality as a priority industry for thepurposes of the award modernisationprocess. Public consultations are scheduledbefore the AIRC for this industry in thesecond week of August. The Governmentbelieves firmly that award modernisation willcreate a strong and simple safety net toaccommodate the flexibility that businessesand their employees both need and expectin the 21st Century.

The new workplace relations systemThe new workplace relations system will befully operational by January 1, 2010. Tobring this about, a substantial workplacerelations reform Bill will be introduced intoParliament later this year. In the verybroadest terms, the new workplacerelations arrangements will be a simple,balanced system that allows employers toget on with business and employees to geton with their jobs. Its component parts arestraightforward.The first is a fair and simple safety netcomprising National Employment Standardsand modern awards. In the new system, allemployees will have the benefit of strongand enforceable protections which can’t bestripped away. Both employees andemployers will have the benefit of a safetynet that is simple and flexible – easy-to-understand and easy-to-apply. The 10legislated National Employment Standardsannounced in June will protect importantconditions like hours of work, publicholidays and redundancy entitlements aswell as annual, personal, parental and longservice leave. Importantly these NationalEmployment Standards usher in a new eraof family friendly flexibility giving mums anddads the right to sequence their unpaidparental leave so that they can have aparent at home for the first two years oftheir child’s life. Mums and dads will alsohave the ability to request a return to flexibleand part time work to better balance workand family life. The Rudd Labor Governmentwill also provide $12 million to assist smallbusinesses develop innovative new ways tobalance work and family life. Employeeswho earn $100,000 or less will also beprotected by modern simple awards that

will contain up to ten other minimumconditions such as overtime and penaltyrates of pay. When a collective agreement ismade under the Government’s newworkplace relations system, it will only beapproved by the independent umpire, FairWork Australia, if it meets or exceeds theNational Employment Standards and leavesthe employees under the agreement "betteroff overall" when compared with anapplicable modern award. Individualcommon law arrangements will continue tobe available. However, these arrangementsmay only build on the safety net rather thanundermine it.The second is collective, enterprise-levelbargaining underpinned by good faithbargaining obligations. Employers andemployees will be free to bargaincollectively, in good faith, without excessiverules and regulations which tilt the balancein favour of one side or the other.Employees will be represented in collectivebargaining if they so choose, but they willalso be able to represent themselves andreach agreement directly with theiremployer, if that’s what they prefer. It will beprohibited for anyone to pressure anemployee about that choice.The third is ensuring that everyone in theworkplace is treated fairly and decently andthat, when things go wrong, matters can bedealt with quickly and effectively. This willinclude a simpler unfair dismissal systemwhich balances the rights of employees tobe protected from unfair dismissal, with theneed for employers, including smallbusiness, to manage their workforce, and toensure a faster, less costly and lesscomplex process for all. The system willalso protect employees from unlawfuldismissal on grounds such as familyresponsibilities, pregnancy and disability.There will be strong protections for freedomof association. It will be unlawful to dismissa person for belonging to a union or forparticipating in collective bargaining, just asit will be unlawful to discriminate againstthem for not belonging to a union.The fourth is an independent umpire – FairWork Australia – to oversee the system andmaintain the safety net. Our new umpire willbe a ‘one stop shop’, to provide practicalinformation, advice and assistance to dealwith workplace issues and to ensurecompliance with workplace laws. Forexample, Fair Work Australia would be ableto provide employers and employees withassistance and advice as to how they cancollectively bargain. Fair Work Australia willalso have particular responsibility forencouraging the adoption of family-friendlywork practices. And all appointments to FairWork Australia will be made through atransparent selection process.The fifth and final component of the newworkplace relations system is strongcompliance measures to ensure allparticipants comply with their obligationsunder the law and to ensure stability ofoperations at the workplace. If they don’t,they will face stiff penalties. Under the newsystem, industrial action will only beprotected when taken during good faith

bargaining for a collective agreement andonly once it has been approved by amandatory secret ballot. Unprotectedindustrial action will be dealt with swiftly andeffectively. And secondary boycotts willcontinue to be regulated by the TradePractices Act.

Building trust through consultationOur aim is to show the way to a moreconsultative workplace relations system bypractising what we preach. Thedevelopment of the new workplace relationslegislation is being based on genuineconsultation with all stakeholders. We’veestablished an extensive consultationmechanism that includes all the majorworkplace relations players, from the largestcorporations, to small businesses, to unionsand the unemployed. We haverepresentatives of the Australian HotelsAssociation on our Business AdvisoryGroup, representatives of Accommodationand Restaurants Association and COSBOAon our Small Business Working Group. TheGovernment has made it very clear that weare prepared to: ➢ Meet with as many people as it takes; ➢Work as hard as we need to … in order

to achieve our workplace relations goals.It’s what we did to get the awardmodernisation process underway and todevelop the 10 National EmploymentStandards, which I released last month.There is more consultation to take placebefore we can settle our new workplacerelations system. But one thing you can besure of is that the changes will be sensibleand will be considered in the light offeedback we receive. Most importantly, ourchanges will reflect the values of theAustralian people.

ConclusionI want to conclude with this point. As westrive to create a stronger national economy– and especially to ensure the gains fromthe resources boom continue well into thefuture – we need a comprehensiveapproach to modernise our economy andutilise the skills of every Australian. TheGovernment has a massive investment planto do just this. But: ➢ No matter how much we invest in

human capital … ➢ No matter what new infrastructure we

create … ➢ Or what regulatory reforms we guide

through the Council of AustralianGovernments …

➢ If we, as a nation, fail to get workplacesoperating at maximum efficiency, we willfail to maximise national productivity andreach our full economic potential.

The workplace relations system we areushering in, in consultation with bodies likeyours, will help us achieve this importanteconomic goal. It’s a massive opportunityfor Australia and one to which we must riseif we are to continue to increase nationalprosperity and provide all Australians withthe high living standards they deserve in thecoming decades.



Conference

Australia's largest shareholder classaction has been be formally settled for$144.5 million in the Federal Courtafter plaintiff law firm MauriceBlackburn and its target, AristocratLeisure, jointly asked JusticeMargaret Stone to approve a dealthey struck in May.Business Today at smh.com.aureported the settlement outstrips the$112 million agreement struck by GIOshareholders in 2003.Unlike GIO, which settled beforehearings began, the Aristocrat casewas settled after a full trial in October.Another difference is that theAristocrat case was supported by alitigation funder, IMF (Australia), which

paid the legal fees and took the risk ofan adverse costs order.

In return, IMF expects to receive about$37 million from the settlementproceeds.

In the GIO case, the lead shareholder,Shane King, ran the risk that costswould be awarded against him.

The settlement involves Aristocratpaying $109 million to clients ofMaurice Blackburn who signed afunding agreement with IMF and $27 million to other shareholders.

The company will also pay $8.5 millionin legal costs.

This compares with $97 million incompensation and $15 million in legal

costs in the GIO case.

Aristocrat told the AustralianSecurities Exchange in May: “Underthe terms of the proposed settlement,the group would incur a net cost afterexpenses and tax of up to $40 million,which will be funded by cash andavailable facilities”.

Aristocrat declined to disclose wherethe balance of the settlement fundswould come from, but it is assumed tobe covered by insurance.

Former Aristocrat CEO Paul Oneilesaid the $40 million expense had notbeen recognised in the June accounts,"given its contingent nature''.It will be recognised in the second half.

28 Club Management

Market Forces


Aristocrat settles $144.5m class action

Aristocrat Leisure, the world'ssecond-largest maker of gamingmachines, said first-half profit slumped44% as U.S. casinos cut purchasesand a rising Australian dollar loweredthe value of overseas sales.Business Today at smh.com.aureported net income fell to $70.4 million, or 15.2 cents per share,in the six months ended on June 30from $125.9 million - or 26.8 cents - ayear earlier.An attempt to spur profit by investingmore on developing new games isfailing to counteract a stalled U.S.economy discouraging casinos frombuying new equipment.Former CEO Paul Oneile said that inAustralia, Aristocrat is facingcustomers who are spending moreadjusting to smoking bans, instead ofbuying machines."The first half of 2008 has beenparticularly challenging withreplacement demand in our keymarkets running at historic lows,'' saidMr Oneile, who left the company onSeptember 29.Gains in the Australian dollar cutearnings by about $10 million duringthe half, the company said. Thecurrency rose 8.2% against the U.S.dollar this year, the fourth-bestperformer among the 16 most-tradedcurrencies. The dollar reached a 25-year high of U.S.98.27 cents on July15.The result beat the company's July 29earnings forecast of $70 million.

Earnings before interest and tax fromNorth America, which accounts foralmost half of Aristocrat's sales, fell30% to $78.7 million.Casino revenue in Las Vegas, thelargest U.S. gambling centre, fell 5.2%to $U.S.3.2 billion ($A3.7 billion) thisyear through June, according toNevada's Gaming Control Board. The slump comes as U.S. consumersstruggle with higher fuel and foodprices, declining home values and joblosses.Australian earnings fell 37% to $25.2million as smoking bans, record fuelprices and the highest interest ratessince 1996 curbed consumerspending and prompted fewer ordersfrom clubs and hotels.Japanese earnings rose to $26.6million from a year ago when demandwas curbed following the introductionof new rules governing the industry,known as Regulation Five, in 2006."Unit volumes were the key driver witha total of 32,280 units sold, up from11,063 in the prior correspondinghalf,'' Aristocrat said of the Japanscenario.Paul Oneile, hired in December 2003,said last month he would not renew

his contract when it expires at the endof the year.Aristocrat is the largest maker ofpoker machines behind U.S.-basedInternational Game Technology(IGT), which, on July 17, forecastearnings that trail its previousestimates and warned that economicconditions are reducing gaming activityinto 2009.Earnings from the rest of the world,which includes Macau, Europe andSouth Africa, fell 63% to $16.5 million.

Aristocrat grapples with tough conditions

Former Aristocrat Leisure Chief Executive Officer Paul Oneile

CMAA National Bursary Program 2009*

*For current CMAA financial members only who have been a financial member for at least the last 12 months (September 2007-September 2008)

* Bursary winners are required under the Rules & Conditions of the Bursary Awards 2009 Program to take up their bursary at the time andto the destination stipulated within the bursary, and to be also financial members of the CMAA at the time of taking up the bursary.

www.cmaa.asn.au CMAA National Bursary Program 2009

PETER CLAREBROUGH MEMORIAL GAMING BURSARY *TWO bursaries to attend the Global Gaming Congress in Las Vegas, tours of IGT’s Reno plant/facilities,casino tours and 1 week of paid tuition with the University of Las Vegas in November 2009. Includes alltravel (economy class), twin share accommodation, conference registration, and paid tuition at the UNLV. Eachrecipient is also entitled to US $1,000 in spending money.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible as are previous winners of this bursary.

ELIGIBILITY All senior management positions in particular Gaming /Poker Machine Managers. ACTIVITY A minimum of 40 points required within the last 12 months.

Bursary sponsored byInternational GameTechnology

82nd WORLD CONFERENCE ON CLUB MANAGEMENT BURSARY*ONE bursary to attend the 82nd World Conference on Club Management, taking in New Orleans & LasVegas. Bursary includes travel (economy class), twin share accommodation, conference registration,hospitality dinner & shows. The recipient is also entitled to US $1,000 in spending money.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.

ELIGIBILITY All senior management positions. ACTIVITY A minimum of 40 points required within the last 12 months.

Bursary sponsored by KPMG

ASIAN GAMING CONFERENCE & EXPO BURSARY*SIX bursaries for a study tour to the MACAU Gaming Conference & Expo in June 2009. Includes travel(economy class), twin share accommodation, conference registration costs, hospitality dinner and shows.Each recipient is also entitled to US $500 in spending money.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.

ELIGIBILITY All senior management positions.ACTIVITY A minimum of 40 points required within the last 12 months.

Bursaries sponsored byStargames, Russell Corporate Advisory,Global Coffee Solutions, LPK Cleaning, GJW Consultancy andILG

CHIGAGO NATIONAL RESTAURANT HOTEL-MOTEL SHOW STUDYTOUR BURSARY*ONE bursary to attend America's leading Hospitality Conference & Trade Exposition in Chicago May 2009.The winner will join the six day Profitable Hospitality New Trends Study Tour, for an experience of a lifetime.Taking in the National Restaurant Hotel-Motel Show this bursary includes return airfares, six nightsaccommodation, educational content, sight seeing tour, and full meal allowance.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.

ELIGIBILITY Executive/Sous Chefs, Operations, Restaurant, Catering/F&B Managers. ACTIVITY A minimum of 40 points required within the last 12 months.

Bursary sponsored byProfitable Hospitality

CMAA National Bursary Program 2009 www.cmaa.asn.au

CLUB GAMING MANAGEMENT EDUCATION BURSARY*THREE bursaries to attend the CMDA’s Gaming Management Program in 2009 at CMAA Auburn. NonSydney metropolitan winners may apply for up to $800 per bursary to cover travel, accommodation and othercourse expenses incurred in undertaking the program.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.

ELIGIBILITY All management positions in particular Gaming/Poker Managers.ACTIVITY A minimum of 20 points required within the last 12 months.

Bursaries sponsored bymaxgaming

CLUB BUSINESS MANAGEMENT BOOTCAMP BURSARY*SIX bursaries to attend the CMAA Creating Synergy ‘Club Business Management Bootcamp’ scheduledfor May 2009 at the CMAA Career Development Centre, Auburn.

ELIGIBILITY All management positions. ACTIVITY A minimum of 10 points required within the last 12 months.

Bursaries sponsored byCreating Synergy

BACHELOR OF BUSINESS IN CLUB MANAGEMENT DEGREEBURSARY*TWO bursaries to the value of $3,000 each to undertake studies in the Southern Cross University Bachelor ofBusiness Club Management Degree. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.


Bursaries sponsored byThe Barrington Group

CMAA VISIONARY LEADERSHIP PROGRAM BURSARY*TWO bursaries to attend the CMAA’s Executive Leadership Development Program. Includes travel,accommodation, meals and registration fees. *Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.

ELIGIBILITY All senior management positions. ACTIVITY A minimum of 20 points required within the last 12 months.

Bursaries sponsored byScott & Broad

CMAA EXECUTIVE LEADERSHIP CONFERENCE BURSARY*TWO bursaries to attend the CMAA Executive Leadership Conference at Conrad Jupiter’s, Gold Coast in July2009. Includes travel, accommodation, conference registration, and $500 spending money.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.


Bursaries sponsored byenterprise developmentnetwork

PROFESSIONAL DEVELOPMENT EDUCATION BURSARY*TWO bursaries valued at $2,000 each to attend CMDA courses or seminars at the CMAA CareerDevelopment Centre. Bursary covers registration fees only.*Recipients of an overseas tour award in the last 3 years (2006-2008) at any CMAA level are ineligible.


Bursaries sponsored byCMAA

www.cmaa.asn.au CMAA National Bursary Program 2009

Submitting your Application***Applications for bursaries are to be submitted no later than Friday 7 NOVEMBER 2008***

Applications should be marked: Private and Confidential and forwarded to:C/O The Education Manager, CMDA Board of Management Studies,Club Managers Association AustraliaPO Box 845, AUBURN 1835 NSWTelephone: (02) 9643 2300 Facsimile: (02) 9643 2400 Email: [email protected]

Winners are required under the Rules & Conditions of the Bursary Awards 2009 Program to take up their bursary at the time and to thedestination stipulated within the bursary and to be financial members of the CMAA at the time of taking up the bursary. Applicants mustmeet the eligibility criteria and complete the application requirements.

Rules and ConditionsAn independent Selection Panel will assess an application on the basis of how successfully it meets the application criteria. Theselection of award winners will be based on the merit of the application. The decision of the Selection Panel will be final and NOfurther correspondence or communication will be entered into. The awards are NOT transferable. The CMDA Board of Management Studies reserves the right to cancel or re-issue any bursary that cannot be undertaken by anaward recipient. Other conditions may apply. Contact the CMDA for further clarification on any of these matters on (02) 9643 2300.Details of bursaries are accurate at the time of printing, but may change without notice. Successful applicants are required to be present for the Award Ceremony at Darling Harbour during the CMAA AnnualConference in March 2009.

Application CriteriaFor current CMAA financial members who hold a minimum 12 months membership from the launch of the Bursary program. Applicants can apply for a maximum of two (2) awards of which only one (1) can be an Overseas Bursary.

Provide the following information in this sequenceNote that applications will be deemed incomplete if any of the criteria are not addressed as required.**Refer to the Sample Bursary Application Layout

CRITERIA - SECTION 1 – NOMINATIONInclude a letter from your General Manager / Secretary Manager or President indicating that the information submitted is correct.The letter should also indicate the level of support undertaken by the club i.e. that the club will assist you initially as an awardwinner with the financial costs and time from work to attend the CMAA Annual Conference Award PresentationCeremony at Darling Harbour in March 2009 to receive the award, and importantly with the financial support and time fromyour workplace to undertake the bursary.

CRITERIA - SECTION 2 – APPLICATION STATEMENTOverseas Bursaries1. Applicants can apply for 1 overseas bursary only 2. A separate application statement must accompany any overseas bursary applied for (clearly identify the Bursary)3. Describe in up to 500 words:

i) How winning the bursary will assist you and your role within the club; andii) The implications of your winning the bursary to your club operation and its future.

Non Overseas Bursaries1. If you are applying for more than 1 non-overseas bursary, indicate your bursary order of preference on your non-overseasbursary application statement2. You can use the same application statement for more than 1 non-overseas bursary applied for.3. Describe in up to 500 words:

i) How winning the bursary will assist you and your role within the club; andii) The implications of your winning the bursary to your club operation and its future.

CRITERIA - SECTION 3 – EMPLOYMENT1. Describe briefly your current role and attach your job description to all applications. List in chronological order from present to

past your employment history – include titles, name of clubs, positions, levels, tenure, dot point summary of your duties andresponsibilities; and

2. Insert a current organisation chart of your club’s management structure and highlight your position on it.

CRITERIA - SECTION 4 - INDUSTRY and EDUCATION ACTIVITYList and provide evidence of your professional development activities over the last three years with regard to:1. Industry activities – e.g. conferences, seminars, CMAA meetings, industry consultation meetings; and2 Education activities – e.g. attendance on CMAA approved accredited and non-accredited courses.

Sample Bursary Application LayoutIn order for you to submit a complete application that meets all the CMAA 2009 Bursary Awards criteria, youare encouraged to format your application similar to the layout summarised below. Note that each Criteria – Section should be addressed on a separate page.

REFER TO THE FULL APPLICATION CRITERIA Note: You Can Apply for a Maximum of TWO Bursaries only.If you are applying for an Overseas Study Bursary as well as a Non Overseas Bursary you will need to write and submit a separate application statement to support each application.

CMAA National Bursary Program 2009 www.cmaa.asn.au

Page 1 Page 2 Page 3 Page 4

NOMINATION APPLICATION STATEMENT EMPLOYMENT INDUSTRY & EDUCATIONACTIVITY

Ensure that you have, on clubletterhead, a signed statementfrom your General Manager orPresident verifying theinformation within yourapplication is correct.

Ensure that the letter hasclearly highlighted the level ofsupport* your club will provideyou as an award winner as perthe full nomination criteria.

NON OVERSEASBURSARIES: Rank in order of preference theawards you want to apply for ifyou are applying for two nonoverseas bursaries e.g.:1.Professional Development

Education Bursary.2.maxgaming Club Gaming

Management Bursary.

OVERSEAS BURSARIES:You must submit a separateapplication statementsupporting your applicationfor the overseas bursary.Remember you can only applyfor one overseas bursary.

Any application statement yousubmit must meet the followingcriteria:

Describe, in no more than500 words, how winning thebursary will assist you andyour role within the club ANDbe specific* as to what arethe implications i.e. theresults of your winning anaward to your club’soperations and it’s future.

Describe your current rolebriefly and verify it by supplyingyour job description. If you donot have a formal jobdescription to hand you will berequired to create one.

List, underneath yourdescription of your current jobrole, in order from present topast, your employment historyas per the full employmentcriteria.

Attach your club’s currentmanagement or organisationalchart structure and ensure youhighlight with a marker penyour position within thatmanagement structure.*

Create two headings; one‘Industry Activities’ the other‘Education Activities’.

Under each heading list yourattendance at these activities.Ensure you include dates,activity descriptor, and providername. List the activities inorder, most recent to past.

Examples of ‘IndustryActivities’* include CMAA Zonemeetings, industry consultationmeetings, CMAA office bearere.g. Zone President & ZoneEducation Officer.

Examples of ‘EducationActivities’*include training withCMAA or other accreditedproviders such as TAFE,attendance at industryconferences, seminars andworkshops.

*TIP – make sure the level ofsupport is clearly definedotherwise you could find thatyou may not be able to take upthe award without the club’ssupport, financially or otherwise.

*TIP – be very specific in yourexplanation.

*TIP – you can draw yourmanagement structure if you donot have access to a computergenerated organisation chart.

*TIP – to work out yourIndustry/Education activitypoints for eligibility for any ofthe bursaries; refer to page 3 ofthe CMAA 2009 BursaryAwards. You can confirm your activity points bylogging on to the CMAA websitewww.cmaa.asn.au . Click onto MemberServices and enter in your password (if youdon’t have one contact Gerry Sarlemyn atthe CMAA (02) 9643 2300). Access yourmember file and click on to the Other Infobutton. Click on to the CCM Historybutton. Your activity will be recorded as willthe points allocated to each activity. Notethat it is up to members in the first instanceto ensure that the CMAA is advised of anyactivities that are undertaken for entry ontoyour file.

If you feel your CCM record does notreflect your activity contact Narelle Harrisonat the CMAA (02) 9643 2300.

By RALPH KOBER, CMAA Education Manager

The CMDA team continues to work atensuring CMAA members acrossAustralia have access to professionaldevelopment opportunities andactivities. Here’s a few items for yourinformation …➢CMDA 2009 Training Calendar The CMDA is in the process ofcompiling the 2009 Training Calendar.Due for release by end November, theTraining Calendar will feature coursesscheduled for delivery at the CMAA’sCareer Development Centre atAuburn along with selected regionaland interstate venues in 2009. Havinghad limited success in filling asignificant amount of regional coursesdue to lack of numbers and supportduring the past year, the CMDAwelcomes Zones - through theirEducation Officers - to contact CMAAEducation Manager Ralph Kober atthe CMDA to request specific coursesto be delivered in their Zones at venuesand dates to best suit clubs within theZone. This approach will ensure thatmore courses will run successfully andthat members’ education andprofessional development needs will beaddressed. If you, as a Zone member,want specific CMDA courses to bemade accessible to you and your staff- particularly if they are ACCMEducation Units - then contact yourZone Education Officerand Zone Committeemembers to ensure yourrequests are lodged now -in time to be scheduled in2009. The CMDAendeavours to make itstraining courses availableto all members, howeverthe CMDA cannot facilitatethese heavily subsidisedtraining courses at a loss.To maintain this financialresponsibility in offeringcourses, the CMDA mustensure minimum numberrequirements per courseare met. The CMDA asksthat members and theirZone Committees, asmuch as possible, supportthe CMDA’s capacity tomake professionaldevelopment courseessential for career

progression more accessible.Contact Ralph Kober 02 - 9643 2300or [email protected] to discussyour Zone’s requirements.

➢Customised Club Training & Development Plans

The CMDA can assist clubs whorequire guidance and advice on how toimplement a club-wide training anddevelopment plan. A number of clubshave utilised the CMDA’s knowledgeand ability to customise and delivertraining from line level through tomanagement-level courses. Growing ininterest and focus for clubs is theFood and Beverage (F&B) sectorwhere opportunities to create new, orrefresh existing, revenue streams isbecoming more evident in the face ofgaming revenue downturn andcustomer desire to have clubs be moreof an entertainment destination.Partnering with Profitable HospitalityManaging Director Ken Burgin, theCMDA brings specialist knowledgeand relevant information to a club thatwill grow profits and ensure that staffand management working in theseareas are equipped to meet thedemands of the modern customer.Here is an excerpt of a testimonial fromWynnum Golf Club AssistantManager Damon Moody about howeffective the CMDA - ProfitableHospitality courses were in his club …

“For me, the day was a wonderfulsuccess. The staff got a lot out of itand I have seen a markedimprovement in the effort and quality ofservice from our staff. I have alsocharged our stand-out staff withensuring all new staff are trained tofollow the same standards andprocedures - AND they want to do it.In summary, I recommend both theProfitable Functions Workshop andthe Supervisor (two-day) Bootcamp,but - if you can - definitely get Bill[Shirley] out to your venue for a wholeday. Your staff will love you for it and,more importantly, you will get results.Money well spent in my view.”If you would like to have an obligation-free discussion with the CMDA andProfitable Hospitality on how best toimprove your F&B operations, contactRalph Kober 02 - 9643 2300 [email protected]

➢ACCM Unit Manage Workplace Relations

The CMDA is offering theTHHGLE10B Manage WorkplaceRelations course from September untilthe end of the year in an abridgedformat in response to memberrequests. The revamped three-daycourse will run over two days pre-2009and the third day post-January, 2009when the legislative changes to theAward Modernisation process and

the Industrial Relationscontext will have beendetermined.Participants will berequired to complete allthree days to receivethe nationallyrecognised Statementof Attainment. TheCMDA acknowledgesthat there are manyaspiring ACCMapplicants waiting tocomplete this course tosatisfy the ACCMaward EducationCriteria and that thismovement forward willhelp achieve that goal.Contact CMAA CareerDevelopment Co-ordinator NarellHarrison [email protected] 02 - 9643 2300 fordates and details.

CMDA Update


2009 Training Calendar willmeet member, Zone needs

Members of the CMDA’s Board of Management Studies recently attended oneof a series of briefing sessions, presented by Roman Gaster at the CMAA’sTraining Centre at Auburn to invite feedback on the Association’s Purpose,Values and Behaviour Matrix. Board Members (from left) Cameron Provost,Tracey Van Rossum, Stuart Jamieson, Tony Lykakis, Chairman David O’Neilwith Roma Gaster and CMAA Education Manager Ralph Kober enjoyed aproductive session.

Delegates at the recent Club SecurityManagement Summit are amongsome of the luckiest club managers inthe industry. Why? The Summit,staged at the CMAA CareerDevelopment Centre in late August,took up the opportunity to participatein a world-class event with high-qualitypresenters and content not oftencaptured in an educational contextwithin the Club Industry.The CMAA and the Barrington Grouppartnered to bring together a numberof the most acknowledged leadersand experts within crime and securityin Australia.Barringtons Executive Director AllenBarry was outstanding in his role asSummit Master of Ceremonies.Allan facilitated the workshops andpresentation sessions, asking a seriesof insightful and high-level questions ofeach presenter, which added valueand consequence to the informationoffered.Allen said he was delighted with theresult of the Summit that dealt withissues that can occur beyond thescope of normal, day-to-day securityand risk management issues.“Much of the topic base was low-frequency but high-impact issues andscenarios for the Club Industry,” Allensaid.“Most of the speakers highlighted thechanging nature of the commercialand technological world, showingthrough case studies and scenarios

how organisations can be infiltratedand impacted.“The Club Industry’s reality, like allindustries and organisations, is that anorganised crime network in Russia candamage or harm a business inAustralia without moving away from acomputer keyboard.”Allen said the Summit was a forum forforward thinkers in the riskmanagement field and highlighted thatthreat to the Club Industry andcorporate Australia are much biggerthan organisations are prepared for.“The presenters – all world-classexperts in their respective fields - drewattention to addressing the next levelof operational risk management thatclubs need to be thinking about,” headded.“We are facing the consequences ofserious global economic threatsbecause of high-level connectivity andthe fact that organised crime – eventerrorists – are using the internet tocarry out crime and harm.“Local criminals are no longer the onlyimmediate threat and these hi-techcriminals are much harder to contendwith.“The Summit illustrated that riskmanagers around the world, not just inAustralia, need to broaden theirhorizons.“The challenge is greater than everbefore and the Summit deliveredconcepts and solutions to tackle therisk and threat.”

This is an overview of the ClubSecurity Summit … ➣ Dr Michael Kennedy, Senior

Lecturer in Policing Studies,School of Social Science of theUniversity of Western Sydneydelivered an extremely interestingpresentation on ‘The Shaping ofCrime & Deviance’.

Dr Kennedy’s extensive first-handexperience as an investigating policeofficer for numerous RoyalCommissions into organised crime inNSW and as an academic placed wellto ask the question; Does ultimatepower corrupt?.During his presentation Dr Kennedydiscussed the development of criminalbehaviour and criminal cultures withinorganisations. He shared with some ofhis vast experience in dealing withorganised crime, from an investigativerole and dealing with corruption fromwithin, specifically from within theorganisations that have beenestablished to combat this cancer.➣ Deputy Commissioner Nick

Kaldas APM of the NSW PoliceForce followed Michael Kennedyand enthralled the audience with histake on ‘The History of Terrorism’and its place within the modernAustralian context.

Terrorism is now a part of our lives andDeputy Commissioner Kaldas hasbeen at the forefront of the fightagainst this modern day phenomenon. Mr Kaldas provided a background to

34 Club Management

CMDA Update Club Security Management Summit


High-impact crime highlights global threat

CMAA Executive Officer Terry Condon,CCM, welcomed Summit delegatesand presenters to the CMAA’sEducation Centre at Auburn.

Barrington Group Managing Director AllenBarry facilitated the Summit presentations.

Dr Michael Kennedy

terrorism and how we have come tobe where we are now. He discussed the current worldsituation and how it impacts on thewestern world, including Australia. He also discussed the roles andrelationships that must be in placebetween business and government toensure that the fight against terrorismcontinues.➣ Moving towards a more

organisational-specific area, PaulMaihi, Head of Crisis & SecurityManagement of the WestpacBanking Corporation, providedparticipants with how the bankingindustry faces the challenges of‘Financial Fraud’.

Mr Maihi detailed the fight againstorganised crime, specifically in moneylaundering, identity fraud and creditcard fraud. ➣ Konrad Buczynski, CPP, CPRM,

Chief Security Officer BusinessContinuity at Thales Australiadelivered his presentation on‘Business Continuity’.

Konrad Buczynski is recognisedaround the world as an expert in thisdiscipline. An essential part of any riskmanagement strategy is businesscontinuity. The message was clear: if you don’thave a crisis management plan, thenyour business is really in CRISIS!➣ Gary Coulthart, from Maxwell

Coulthart & Associates provided arare insight into ‘ComputerForensics’ and how it is evolving asthe vehicle that individual and

organisational fraud and crime canbe pursued and brought toaccount.

Mr Coulthart explored the intricatenetwork of recovering electronicevidence, whether it be data andpassword retrieval, analysis of data,hard drive imaging, email tracking. How much information do our mobilephones and blackberries hold? Mr Coulthart showed how informationis retrieved from these devices and thelatest techniques used to combatindustrial sabotage.➣ The day concluded with a

presentation on ‘Drug Testing Inthe Workplace’ presented by CivilLiberties Council NSW PresidentCameron Murphy.

Drug testing in the workplace isgaining momentum. Have you stopped to think about theconsequences? Have you considered what civilliberties might be breached byundertaking drug testing? Mr Murphy discussed theseprovocative questions from a civilliberties perspective and asserted thatit is very difficult to rely conclusively onany form of drug testing methodologyand that it in its self is an infringementof an person’s rights. All in all, a rigorous and interesting dayand one that the participants will notforget. The following is an excerpt of

feedback from one of the ClubSecurity Summit participants -Michael Ruggeri, Duty Manager atClub Merrylands Bowling andSports Club:“Ralph, I am writing to express mythanks for the exceptional quality ofThe Club Security ManagementSummit which I attended last week. Iwas impressed at the ambition of thescope of subjects and the calibre ofpresenters in attendance. I was able togain insight into areas that I didn’teven know I knew nothing about.Thank you for your continual deliveryof the highest level of training at theCMA.”Regards, Michael Ruggeri

CMDA Update Club Security Management Summit


to industry

“Much of the topic base was low-frequency but high-impactissues and scenarios for the Club Industry. Most of thespeakers highlighted the changing nature of the commercialand technological world, showing through case studies andscenarios how organisations can be infiltrated and impacted …

Cameron Murphy

Paul Maihi with Allen Barry

Commissioner Nick Kaldas

It has been another big month with sixCMAA members achieving the ActiveCertified Club Manager awards.And CMAA Career DevelopmentAdministrator Narell Harrison reportsthat many more Association membersare closing in on the covetedachievement.The latest list includes …➢HELLEN RYAN, ACCM - Assistant

Manager and Human ResourcesManager at Hervey Bay RSL &Services Memorial Club

➢NEALE VAUGHAN, ACCM -Operations Manager at BlacktownWorkers Club

➢ IAN MARTIN, ACCM - CustomerService Manager and Senior Duty Manager at St JohnsPark Bowling Club

➢ IAN WILLS, ACCM - Secretary Manager at Maclean &District Bowling Club

➢CAMERON PROVOST, ACCM – General Manager atOrange Ex-Services Club

➢LUKE WALKER,ACCM - GeneralManager - HunterRegion of the PanthersEntertainment Group

Neale Vaughan said hewas grateful to the CMAAfor the opportunity toachieve his ACCM status.“It was a challenge, butone that I enjoyed andwas able to learn muchfrom,” Neale added.“Thanks to the CMAA andthe CMDA for the greattraining program they havewhich allows managers tostudy for this award. Although Chatswood RSLClub Operations Manager

Andrew Hoschke’s ACCM wasannounced in the August edition of CMAMagazine, he formally received his awardand pin when he attended the ManlyNorthern Suburbs Zone meeting at RydeEastwood Leagues Club on July 24.A “who’s who” of the Association was onhand to congratulate Andrew on hisachievement with Federal ExecutiveMember and Board of ManagementStudies Chairman David O’Neil, CMAAExecutive Officer Terry Condon, DivisionA Federal Councillor Mario Machado andZone President Ray Agostino on thespot. Tony Snowsill, Andrew’s proudGeneral Manager at Chatswood RSLClub, also attended the Zone meetingand presentation.

Cameron Provost, a member of the CMDA Board ofManagement Studies realised a major career ambition whenhe received his ACCM award and pin from Terry Condon atthe CMAA’s Head Office at Auburn last month.

Cameron was in Sydney to attend a CMAA Purpose, Valuesand Behaviour workshop and said he was proud to have

joined so many high-profilemanagers who haveachieved the award.

“I strongly believe in theethic of education andprofessional developmentand I believe that theACCM is a majorachievement for anymanager in the ClubIndustry,” Cameron said. “Imade a commitment toimproving the educationopportunities for all clubmanagers when I joinedthe Board of Management

Studies and encourage allmanagers who have not yetstarted to make the first stepin achieving their ACCM.”

ACCM Update


Another six of the best realise career ambitions

Blacktown Workers Club Group OperationsManager Neale Vaughan, ACCM.

Chatswood RSL Club Operations Manager Andrew Hoschke(centre) receives congratulations on achieving his ACCM award andpin from Terry Condon, CCM, David O’Neil, ACCM, Ray Agostino,ACCM and Mario Machado, ACCM..

CMAA Executive Officer Terry Condon, CCM, presents Orange Ex-Services Club General Manager Cameron Provost with hisACCM award and pin.

St Johns Park Bowling Club Customer Service Manager/Senior DutyManager Ian Martin accepts his ACCM award and pin from CMAAFederal Vice President Danny Munk.


CMDA Training Program

October - November 2008For full content details of each of the programs contact the CMDA or refer to the 2007 calendar on our website.

Phone: (02) 9643 2300 www.cmaa.asn.au Email: [email protected]

Courses featuring a code prefixed by either BSB or THH are nationally recognised & accredited training units. Upon successful completion of assessment requirements, participants will be issued with aStatement of Attainment and/or a Qualification. For further information contact Estelle McDonald-Birch at the CMDA, either; Phone: (02) 9643 2300 or Fax: (02) 9643 2400.

Regional Training

COURSES OCTOBER NOVEMBER Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day M 13 (City Tatts) W 22

(Mounties) M 3 (Tradies)

W 5 (Wests Ashfield) W 19 (Mounties)

Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day T 14 (City Tatts) Th 23 (Mounties)

T 4 (Tradies) Th 6 (Wests Ashfield)

Th 20 (Mounties)

Business & Report Writing - 1 Day Th 6

Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their peers. T 21 & W 22

Duty Management Development Program - 2 x 3 Day Sessions Content includes: HR Fundamentals, Cost Control, Leadership,Compliance/Risk Management. Participants receive a self paced Computer Skills CD-ROM and a comprehensive Effective Business Writingworkbook. This program targets Duty Managers and Senior Supervisors.

(S1) M 20, T 21 & W 22

(S2) M 17, T 18 & W 19

Food & Beverage Management Development Program - 2 x3 Day Sessions For Supervisors & Managers who want to learn about F&B Mgt,Cost & Stock Control, Menu Design, Preparing Tenders, F&B Reporting, Managing Food Safety, Managing Wine & Espresso Coffee Service,Combating F&B Fraud, Managing Poor Customer Service and more.

(S1) M 24, T 25 & W 26Continues Dec.

Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit - 2 Days (Prerequisite for Gaming Management Development ProgramTHHADG02A) Deals with the collection, analysis, reporting of EGM data per statutory requirements & variances through cash flow analysis.

W 12 & Th 13

Financial Management ACCM Units - 5 Days (Prepare and Monitor Budgets THHGLE14B & Manage Financial Operations THHGLE15B) *Financial Fundamentals is the prerequisite for this program.

(S1) W 29 & Th 30 (S2) M 10, T 11 & W 12

Marketing Fundamentals - 1 Day (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) M 10 & T 11

Roster Staff THHGLE05B - ACCM Unit - 1 Day Assists Managers in creating cost efficient base rosters that utilise the flexibility the awardprovides. Ideal for all managers.

W 22

Recruit and Select Staff THHGLE07B - ACCM Unit - 2 Days This unit deals with the skills and knowledge required to recruit and select staffwithin the framework of overall human resource plans.

M 13 & T 14

OHS Consultation –(Workcover Approved) ACCM Unit - 2 x 2 Day Sessions (Establish & Maintain a Safe & Secure Workplace THHGLE04B)Meets the training requirements for OH&S Committees/OH&S Representatives, as stated in the OH&S Regulation 2001. Compulsory training forall OH&S Committee members.

(S1) M 24 & T 25Continues Dec.

Legal Knowledge Required for Business Compliance THHGLE20B ACCM Unit - 6 Days Covers the range of legislative compliance issuesincluding; Trade Practices, OH&S, Privacy, RSA, RCG and more.

(S1) T 7 & W 8 (S2) W 5 & Th 6Continues (S3) Dec.

Manage Quality Customer Service THHGLE11B ACCM Unit – 1 Day Deals with the skills and knowledge required to manage customer servicequality in the workplace, focusing on the need to develop pro-active approaches to service quality issues.

M 17

Manage Workplace Relations THHGLE10B ACCM Unit - 3 Days This unit deals with the skills and knowledge required to manage workplacerelations, from an industrial relations perspective.

M 13 & T 14 (Day 3 in 2009)

W 26 & Th 27 (Day 3 in 2009)

COURSES OCTOBER NOVEMBER

Provide Responsible Service of Alcohol (THHBFB09B) (LAB approved) ACCM Unit - 1 Day Tweed Heads W 12

Provide Responsible Gambling Services (THHADG03B) (LAB approved) ACCM Unit - 1 Day Tweed Heads Th 13

Train the Trainer - 1 Day (THHGTR01B Coach Others In Work Skills) Ideal for supervisors & managers who are responsible for on-the-jobtraining of other staff members. Deals with planning & preparing for coaching sessions, conducting sessions in the workplace and following upto monitor participant progress.

Belconnen(ACT) T 7

Nambour T 25

Deal with Conflict Situations THHGCS03B - 2 Days For anyone who has to lead teams, resolve conflict with staff, customers and their peers.

Plan & Establish Systems & Procedures THHGGA08B - 1 Day This unit enables participants to identify, plan, develop, establish and reviewworkplace systems and procedures assisting in operational requirements for their club.

CorrimalW 15

UlladullaT 18

Analyse & Report on Gaming Machine Data THHADGO1B ACCM Unit - 2 Days (Prerequisite for Gaming Management Development ProgramTHHADG02A) Deals with the collection, analysis, reporting of EGM data per statutory requirements & variances through cash flow analysis.

Coffs Harbour M 27 & T 28

Marketing Fundamentals - 1 Day (Prerequisite for Develop & Manage Marketing Strategies THHGLE12B) NambourM 27 & T 28

Roster Staff THHGLE05B - ACCM Unit - 1 Day Assists Managers in creating cost efficient base rosters that utilise the flexibility the awardprovides. Ideal for all managers.

AlburyW 1

Monitor Staff Performance THHGLE06B ACCM Unit - 2 Days Deals with the skills and knowledge required to monitor staff performance,includes skills in performance appraisal and counselling.

GosfordM 20 & T 21

Recruit and Select Staff THHGLE07B - ACCM Unit - 2 Days This unit deals with the skills and knowledge required to recruit and select staffwithin the framework of overall human resource plans.

MelbourneM 27 & T 28

Tweed HeadsT 18 & W 19

Manage Quality Customer Service THHGLE11B ACCM Unit – 1 Day Deals with the skills and knowledge required to manage customer servicequality in the workplace, focusing on the need to develop pro-active approaches to service quality issues.

Coffs Harbour M 13

Albury M 10

Tim McAleer and Stephen Byfieldstirred plenty of debate andconversation during their MembersForum at the Brisbane and Gold CoastCombined Zones Meeting in earlySeptember.Tim, the CMAA Federal ExecutiveMember and General Manager ofTradies at Gymea in Sydney, withStephen, the CMAA Division D –Hunter Zone, Central Coast Zone andGreat Lakes Zone – Federal Councillorand General Manager of diggers@ theentrance on the NSW Central Coast,flew to Brisbane for the meeting atWynnum Manly Leagues Club.More than 50 members attended theForum, Zone Meeting and freeEducation Workshop, presented by IanHarvey, who was one of the top-linepresenters at the Mid Year Conferenceat Conrad Jupiters in July.Gold Coast Zone President SteveCondren, also the CMAA Division G –Gold Coast Zone, Brisbane Zone,

Ipswich Darling Downs Zone,Sunshine Coast Zone and Central andNorthern Queensland Zone – FederalCouncillor, with Brisbane ZonePresident Jan Walters convened theGeneral Meeting where CMAACommunication Services ManagerPeter Sharp presented the Head OfficeReport.During the Report, Tim McAleer spokeabout the CMAA’s Purposes, Valuesand Behaviour Matrix and invited inputfrom all members during the finalisationstages of the process.Jan reported that Brisbane haddecided to change the format of itsZone Bursary program, focusing onsending more members to conferencesin Sydney and the Gold Coast, ratherthan one member going overseas.Steve took the opportunity to say howdisappointed he was at the smallrepresentation of Queensland-basedmanagers at the Mid Year Conferenceand he reminded members that the

event was moved north to offerQueensland members the opportunityof a world-class conference withoutextensive travel.Steve also congratulated members ofboth zones on the success of theannual Charity Race Day at the GoldCoast Turf Club that was rained outagain in 2008, but raised more than$30,000 for their preferred charities –Bravehearts and the Gold CoastPCYC.Ian’s workshop, “Little Things Make aBig Difference”, delivered the messagethat success is a function of habit andthat we can re-program ourselves forsuccess.The Queensland Bursary Presentations- with the Brisbane Zone ChristmasMeeting and Luncheon - will be atBroncos Leagues Club on Wednesday,November 26.Gold Coast Zone’s Christmas event willbe at Burleigh Bears Club on Tuesday,December 9.

In The Zone Brisbane & Gold Coast Combined Zones Meeting


Zones combine for forum, meeting, workshop, lunch Steve Condren with Stephen Byfield, Jan Walters and Tim McAleer. Dermot McEnroe with Sharlene Hall and Rob Aldous.

More than 50 Association members attended the CMAA Forumpresented by Tim McAleer and Stephen Byfield.

Ian Harvey captured the attention of the members at the freeEducation Workshop.


ACTPaul LanderCanberra Southern Cross ClubP: (02) 6283 7200F: (02) 6283 1553

NSWCITY EASTERN SUBURBS Graeme TonksPaddington-Woollahra RSL ClubP: (02) 9331 1203F: (02) 9332 3973

MANLY NORTHERN SUBURBS Luke SimmonsNorth Sydney Leagues ClubP: (02) 9202 8888F: (02) 9955 7619

INNER WESTERN SUBURBS Michelle DenningtonWestern Suburbs Leagues ClubP: (02) 8752 2067F: (02) 9799 3696

ST GEORGE CRONULLA Douglas Kirkham, ACCMSutherland District Trade Union Club P: (02) 9540-1933F: (02) 9526-2420

NEPEAN Joseph Bayssari, ACCMSeven Hills RSL ClubP: (02) 9622 2800F: (02) 9621 8121

CENTRAL COAST Dena HynesMingara Recreation ClubP: (02) 4349 7799F: (02) 4349 7800

HUNTER Ben Hamilton, ACCMCardiff RSL Memorial ClubP: (02) 4945 0766F: (02) 4956 6627

GREAT LAKES Jason StonePort Macquarie PanthersP: (02) 6580 2300F: (02) 6580 2301

MID NORTH COAST Glenn Buckley, ACCMWoolgoolga RSS&A ClubP: (02) 6654 1234F: (02) 6654 0156

FAR NORTH COAST Phillip Mallon, ACCMCabarita Beach Sports ClubP: (02) 6676 1135F: (02) 6676 1245

ILLAWARRA SHOALHAVEN Dennis SkinnerWindang Bowls ClubP: (02) 4296 4044E: [email protected]

FAR SOUTH COAST Michael O’Sullivan, ACCMMilton Ulladulla Bowling ClubP: (02) 4455 1555F: (02) 4454 0539

RIVERINA MURRAY Paul Barnes, ACCMMoama Bowling ClubP: (03) 5480 9777F: (03) 5480 9888

SOUTHERN RIVERINACraig MuirCoomealla Memorial ClubP: (03) 5027 4505F: (03) 5027 4350

NORTH WESTERN Sharon Goodhew ACCMNarrabri RSL ClubP: (02) 6792 1844F: (02) 6792 1696

MID STATE Geoffrey Holland, ACCMDubbo RSL Memorial ClubP: (02) 6882 4411F: (02) 6882 4471

VICTORIAJim Smith, ACCMMaryborough Golf ClubP: (03) 5460 4900F: (03) 5460 5230

QUEENSLANDBRISBANE Jason Lynch ACCMArana Leagues ClubP: (07) 3354 1333F: (07) 3355 1264

IPSWICH DARLING DOWNSPaul PhillipsGoondiwindi RSL ClubP: (07) 4671 1269F: (07) 4671 3330

SUNSHINE COAST Kym Nunan-Squier ACCMMaroochydore RSL ClubP: (07) 5443 2211F: (07) 5443 8105

GOLD COAST Bryan JonesCoolangatta Surf Life Supp ClubP: (07) 5536 4648F: (07) 5536 1322

QUEENSLAND SUB ZONESBUNDABERGMichael HughesRSL (Qld Branch) Maryborough Sub-Branch IncP: (07) 4122 2321F: (07) 4121 2571

ROCKHAMPTON GLADSTONEWill Schroeder, ACCMYaralla Sports ClubP: (07) 4972 2244F: (07) 4972 6355

DIVISION AMARIO MACHADO, ACCMAssistant CEO Hornsby RSL Club 4 High Street HORNSBY. NSW 2077P: (02) 9477 7777F: (02) 9476 2637e: [email protected]

DIVISION BIAN TODD, ACCMGeneral ManagerKingsgrove RSL ClubP.O. Box 57 KINGSGROVE. NSW 2208P: (02) 9150 6822F: (02) 9150 8466e: [email protected]

DIVISION CMICHAEL WIEZELSecretary ManagerSt Marys RSLMamre Road ST MARYS. NSW 2760P: (02) 9623 6555F: (02) 9623 5689e: [email protected]

DIVISION DSTEPHEN BYFIELD, ACCMChief Executive OfficerDiggers @ The EntranceP.O. Box 124 THE ENTRANCE 2261P: (02) 4384 8843F: (02) 4332 5717e: [email protected]

DIVISION EGORDON RHODES, ACCMChief Executive OfficerSouth Tweed Sports Club 4 Minjungbal Drive TWEED HEADS SOUTH. NSW 2486 P: (07) 5524 3655F: (07) 5524 4523 e: [email protected]

DIVISION FDAVID HISCOX, ACCMGeneral ManagerDapto Leagues Club LtdP.O. Box 15 DAPTO NSW 2530P: (02) 4261 1333F: (02) 4261 8853 e: [email protected]

DIVISION GSTEVE CONDRENGeneral ManagerSouthport Surf Life Saving ClubP.O. Box 13 Main Beach, Queensland, 4217P: (07) 5591 5083F: (07) 5526 4220e: [email protected]

DIVISION HGRANT DUFFY, ACCMSecretary ManagerNumurkah Golf & Bowls ClubP.O. Box 190 NUMURKAH. VIC 3636P: (03) 5862 3445F: (03) 5862 1264e: [email protected]

CMAA RegisterCMAA Zone Education Officers CMAA Federal Councillors

There was a buzz around the room asmembers gathered for the City EasternSuburbs Zone Quarterly Meeting atBondi Icebergs Club.As the big seas pounded Bondi Beachon a perfect Spring morning, ZonePresident Lary Dorman called to orderthe meeting of 28 members, includingCMAA Federal President Bill Clegg andthree new members – all from City ofSydney RSL Club. Lary welcomed theinner-city club trio - Gaming Co-ordinator Ellie Fei, Human ResourscesManager Elenoa Faani and Relief HRManager and Keno Co-ordinator GraceLydon – to the meeting and invitedthem to stay for the luncheon.The buzz was about the overthrow ofNSW Premier Morris Iemma just a fewdays earlier along with questions andspeculation about new Premier NathanRees immediately replacing GrahamWest with Kevin Greene as Gamingand Racing Minister. In the Head Office Report, CMAAEducation Manager Ralph Koberfocused on the Association’s educationand professional developmentopportunities - 2008 National BursaryProgram - and the Purpose, Values andBehaviour Matrix, while Communication

Services Manager Peter Sharp lookedat industrial relations and mediacoverage of binge drinking and problemgambling issues.Bill Clegg also addressed membersabout the Association’s Strategic Plan,the IPART Report and offered hisinsights into new state Premier NathanRees and new Minister Kevin Greene,who he expected would bring abroader understanding of the ClubIndustry to the portfolio as a pastPresident of the Illawarra Catholic Club.“I look forward to working with Mr Reesand Mr Greene as they settle into theirnew roles and responsibilities and weinvestigate ways of stabilising andstrengthening the Club Industry inNSW,” Bill told the meeting. Education Officer Graeme Tonksreported the Zone would again supporttwo $750 CMDA bursaries and twobursaries to attend the CMAA’s MidYear Conference on the Gold Coast in2009. There was also discussion onthe Zone’s Customer Service Course,co-ordinated through the CMDA, thatZone Vice President Rocky Massariawould host at the NSW Bowlers Clubin late September.David Anderson, from Energy

Management Solutions Australia, madea 10-minute presentation on strategiesto reduce electricity usage acrosscommercial properties to close themeeting.Bondi Icebergs Operations ManagerDavid Power, who attended themeeting, welcomed more than 80guests to the spectacular luncheon. The Zone Christmas luncheon will be atRandwick Labour Club on Tuesday,November 25.

In The Zone City Eastern Suburbs Quarterly Meeting


Spectacular backdrop and a buzz about politics

Zone President Lary Dorman with new members (from left) Ellie Fei,Elenoa Faani and Grace Lydon.

Ralph Kober with Bondi Icebergs Club Operations Manager David Power and Lary Dorman.

Federal President Bill Clegg addresses his“home” Zone Committee and members onthe CMAA’s Strategic Plan.

The City Eastern Suburbs Zone Committeelistens to reports during the QuarterlyMeeting at Bondi Icebergs Club.


There was a full complement of theZone Committee for the Far NorthCoast Meeting at Ballina RSL Club inearly September.Zone President Jon McGregor and hostclub manager Bill Coulter welcomed 25members for the Zone Meeting thatfollowed a free Education Workshop,presented by “Big Dave” Straughton,and Members Forum facilitated byCMAA Federal Executive Member TimMcAleer and CMAA Division D – HunterZone, Central Coast Zone and GreatLakes Zone – Federal CouncillorStephen Byfield.The meeting also welcomed two newmembers – Yamba Golf and CountryClub General Manager Greg Acret andWoodburn Evans Head RSL ClubAssistant Manager Daniel Fox. Perhaps the most travelled of allCMAA Federal Councillors, Division E– Far North Coast Zone, North WestState Zone, Mid State Zone and MidNorth Coast – Councillor GordonRhodes, also the Zone Secretary,commented to the meeting on thesuccess of the Members Forum, titled“Ensuring the CMA is relevant nowand into the future”, and paid tributeto Tim McAleer’s energy anddetermination in delivering on theCMAA’s Strategic Plan’s goals andinitiatives. Big Dave’s workshop focused on“doing everything you can with whatyou’ve already got … how to make themost of your club in tough times” andinvestigated strategies for making moresales, getting more members and havemore fun.John Newson, Sales Manager forMaxgaming, the CMAA’s CareerDevelopment Centre major sponsor,spoke to members about the

company’s newest range of products –“Maximize” and “Wheel of Fortune” -designs, game performance andpurchasing arrangements.

The Far North Coast Zone’s nextMeeting and Christmas Luncheonreturns to Yamba and the Bowling Clubon Wednesday, December 10.

In The Zone Far North Coast Zone Meeting


Busy schedule for managers at Yamba

The Far North Coast Zone Committee (from left) Mark Bannerman, Gordon Rhodes, Jon McGregor, Phil Mallon, Darren Schipp and Nathan Whitehead.

Zone President Jon McGregor (centre) with new membersGreg Acret and Daniel Fox. Jon McGregor with Big Dave Staughton and John Newson.

Showcasing the Club Industry’s vastand positive contribution tocommunities around Australia was thefocus of a media workshop atBelconnen Soccer Club in earlySeptember.The “Communications and MediaRelations” Workshop was the productof a a joint venture between theCMAA’s ACT Zone and ClubsACT.ACT Zone President Geoff Long andClubsACT CEO Bob Samarcq joinedforces to bring together three mediaconsultants to discuss the challengesof securing media coverage and thestrategies to establish a media network.CMAA Communication ServicesManager Peter Sharp facilitated thethree-hour workshop for 30 clubmanagers and directors with Canberra-based media executives DavidPembroke and Phil Lynch discussingACT-peculiar issues.David, who runs his own mediaconsultancy, had just returned from theBeijing Olympic Games where wasmedia co-ordinator for Australia’srowing and kayak teams, while Phil is aveteran of four Olympic Games as abasketball commentator and was hostof the Seven Network’s coverage of thePapal Mass at Randwick Racecourseduring World Youth Day celebrations.Geoff Long described the workshop asa major milestone for the Zone and animportant networking and relationshipventure with ClubsACT.“We are working hard to reinvigoratethe CMAA in the ACT and qualityworkshops such as this is a positiveand constructive way of bringing clubmanagers and directors together todiscuss industry issues and build thenetwork,” Geoff added.

In The Zone ACT Zone Workshop


Media workshop builds on ACT network

CMAA ACT Zone President Geoff Long (left) congratulates ClubsACT CEO Bob Samarcqon the success of their joint venture at Belconnen Soccer Club.

It was almost a “full house” when morethan 80 members packed the St MarysLeagues Club Auditorium for theNepean Zone Quarterly Meeting lastmonth.There were seven new membersamong the 83 who signed the meetingregister and more than 160 guests latersat down to the Zone Luncheon.Zone President and Treasurer JohnTurnbull convened the meeting and gotunanimous support for his proposal tomaintain the Zone’s Bursary program

that allows members to spend their$1,500 bursary allocation to CMDAeducation course or to attend theCMAA Mid Year Executive LeadershipConference at Conrad Jupiters on theGold Coast.CMAA Federal Vice President DannyMunk, a Zone member, supportedCommunication Services ManagerPeter Sharp in presenting the HeadOffice Report, while Division C –Nepean Zone – Federal CouncillorMichael Wiezel also attended.Danny addressed the Association’sStrategic Plan along with the CMAA’sPurposes, Values and Behaviour Matrixand steered fellow managers to

consider rewarding and encouragingstaff to further their education andprofessional development throughCMDA courses.

Danny also presented St Johns ParkBowling Club Customer ServiceManager and Senior Duty Manager IanMartin with his Accredited CertifiedClub Manager (ACCM) Award and pin.

Club Plus Superannuation StateMembers Services Manager CharlieSala also briefly addressed themembers before the meeting closed.

The Nepean Zone Christmas Luncheonwill be at Club Marconi on Thursday,December 11.

46 Club Management

In The Zone Nepean Zone Meeting


Full house for St Marys League Club events

CMAA Federal Vice President Danny Munk addresses members atthe Nepean Zone Quarterly Meeting at St Marys Leagues Club.

CMAA Nepean Zone President John Turnbull (centre) with four of theseven new members who attended the Quarterly Meeting.

The Club Industry has again embraced“one of its own” with a Benefit Day forKonami Australia representative PaulMatthewson.Paul, 45, has been diagnosed with aform of bone cancer and recently hadsurgery before beginning full treatment.On top of Paul’s situation, his wife Lynsuffers from Multiple Sclerosis andrequires ongoing treatment.Some of Paul’s closest friends haveorganised a Benefit Bowls Day, Dinnerand Auction to raise much-neededfunds for Paul, Lyn and their twodaughters.“Paul is a bloke well-known to mostpeople in the Club Industry and we areasking for financial, in-kind and moralsupport to help Paul and his familytackle this challenge,” Narrabri RSL ClubGeneral Manager and CMAA NorthWest State Zone Vice President PaulGordon said.The events will be held at Club Mudgeeon Tuesday, October 21 with abarbecue lunch from 12 o’clock andbowls to follow.Club Mudgee is the venue for the Dinnerand Auction from 6pm where Paul’sKonami mates Darryl Brohman and GaryFreeman will be Masters of Ceremonies,while Jamie Gallen will wield theauctioneer’s gavel after dinner.Cost for the day, which includesbarbecue lunch, bowls, dinner andsome refreshments, is $150 per person

with all proceeds benefiting Paul and hisfamily.“The response already has been terrificbut we are looking to book out all theaccommodation in Mudgee and offerPaul all the financial support and bestwishes that our industry is famous for,”Paul Gordon added.Konami Australia’s NSW and ACT SalesManager Peter Black said he had visitedPaul recently in Orange after Paul was inSydney for the AGE and more medicaltreatment.“He’s in very good spirits andappreciates all of the calls andmessages of good luck from the manypeople who have come to know Paulduring his 25 years in various roles ofthe industry,” Peter said. “All gamingmanufacturers have indicated they willsupport all of the day’s events, includingthe auction, so that’s an indication of

Paul’s status and respect within theindustry.”CMAA Executive Officer Terry Condon,CCM, and Communication ServicesManager Peter Sharp will be in Mudgeefor the events.“I’m proud to say that many clubmanagers have contacted me alreadymaking a commitment to support Paul,which shows that, even in thesechallenging time for everyone associatedwith the Club Industry, what a generousband of people club managers are,”Terry said. “I’m sure it will be animportant and successful event for Paul,Lyn and their children.”If you want to donate an auction item, ormake a cash donation, contact PaulGordon at Narrabri RSL Club on 026792 1844 or [email protected] register for the Paul MatthewsonBenefit Day, RSVP or makeaccommodation inquiries, contactAngela Martin at Club Mudgee on 02 6372 1922 [email protected] byTuesday, October 7.Cheques should be made payable toCMAA Mid State Zone.For more information about supportingthis event, contact Chris Chapman atGilgandra Services Club on 02 68472135 or [email protected] Larry Mason at Konami Australiaon 0409 365 531 [email protected]

In The Zone Paul Matthewson Benefit Day


Mates roll up to help Paul take on challenge Paul Matthewson

CMAA Federal ExecutiveMember Tim McAleer presenteda full briefing on theAssociation’s Purpose, Valuesand Behaviour Matrix at the StGeorge Cronulla Zone Meetingin early September.Tim spoke to 38 members atClub Engadine about thesignificance of the Values Matrixbecoming “much more than awall plaque”.To start the day, popularindustry presenter Paul Lyonstook 25 managers throughsome of the interestingscenarios that they encounteron daily basis dealing with thevast range personalities anddispositions of their staff – andhow to manage those personal and professional challenges.Zone President and Division B – St George Cronulla Zoneand Inner West Zone – Federal Councillor Ian Todd convenedthe meeting, welcoming CMAA Life Member and pastFederal President Les Evenett before CMAA Education

Manager Ralph Koberand CommunicationServices Manager PeterSharp presented theHead Office Report.In his President’s Report,Ian touched on thesuccess of the CMAA’sMid Year Conference atConrad Jupiters, theZone’s Neville WortonGolf Day and the CMAA’sValues Matrix. Themeeting also resolvedZone Meeting dates andvenues for 2009.Before the meetingadjourned for lunchwhere 90 guests enjoyednetworking, Brett Jones,

from ClubData Online, offered a presentation on the lateststatistics reflecting industry gaming trends since non-smokinglegislation was introduced.The Zone Christmas Meeting and Luncheon will be at StGeorge Sailing Club on Tuesday, December 2.

48 Club Management

In The Zone St George Cronulla Zone Meeting


Tim presents Values Matrix summary

Paul Lyons with Ian Todd and Ralph Kober.

Gary Baudinette with Stuart Jamieson and Ian Todd.

Les Evennett’s sausage sandwicheswere as important as the birdies duringthe annual Neville Worton MemorialGolf Day at Kogarah Golf Club lastmonth.The late September weather had beenperfect leading up to the St GeorgeCronulla Zone’s major fund-raiser for2008, but a wild windstorm with100km/h winds that swept acrosssouth-western NSW overnightdelivered showers and coolertemperatures than President andDivision B Federal Councillor Ian Toddwas hoping for.Zone Publicity Officer Alicia Upton

looked after things back at theclubhouse, while CMAA Life Memberand Past President Les Evennett andhis off-sider Arthur Anderson mannedthe barbecue and Amore Coffeemachine to provide warming snacksand refreshments for the weather-wornplayers.But golfers are a hardy lot and 145players – club managers, directors andindustry trade supporters - teed off at8.30am in the four-person Ambroseevent.“Despite the weather changing sodramatically overnight, we’ve had awonderful response, lots of laughs andfun on the course and a verysuccessful day raising funds for ourZone education and bursary program,”Ian said.

In The Zone Neville Worton Memorial Golf Day


Les keeps the troopshappy on wet golf day

Victoria Zone tees up for charityThe CMAA’s Victoria Zone has teedup a Charity Golf Day next month tosupport Ronald McDonald House.Sandhurst Golf Club is the venueand Monday, November 10, is whenclub managers, directors andindustry partners take to thefairways and greens.The Victoria Zone Meeting,scheduled for Greensborough RSLClub on Wednesday, November 12,makes way for the charity golf day.The event – a four-person stablefordAmbrose – starts at 7.30am withregistration and breakfast before a“shotgun” tee-off and post-golfbarbecue lunch at 2pm.Golf, cart, lunch, raffle tickets andbeverages are included in the costof $119 (individual) or $470 (team)with sponsorship support fromFoster’s Group, the CMAA, ReedHospitality and Angove Wines.Victoria Zone Secretary KevinMorland is the golf event organiserand anyone interested inparticipating or supporting the eventcan contact Kevin at Numurkah Golfand Bowls Club – f: 03 5862 1265 –by October 31.

Les Evennett, Alicia Upton and Arthur Anderson at the barbecue andcoffee stop during the Neville Worton Memorial Golf Day.

In The Zone Central Coast Zone Conference


Conference attracts 10 new members

The CMAA’s Central Coast Zone’s inaugural Conference was a major success for everyone involved. More than 100 delegates attended thetwo-day event, staged at Crowne Plaza, Terrigal. Apart from delivering quality speakers and workshops, the Conference also attracted 10new members, including Matt Taperall, Aimee Tubnor, Lynn Butterworth, Simon Walshaw and Daniel Pinkstone from Mingara RecreationClub; Danny Coghlan, Mitch Quinn and Andrew Parkinson from Wyong RSL Club; Ron Stone from Norah Head Bowling Club; and LukeStephenson from Ettalong Bowling Club.

Market Forces


Independent Liquor Group (ILG) has announced a newmanagement team for its Queensland operations.Experienced Queensland liquor trade executive RogerLeSauvage has been appointed ILG’s Queensland Manager,with John Rush and Dale Ledger joining him as BusinessDevelopment Executives. Roger took up his appointment onAugust 18, while John and Dale started twoweeks earlier. They will be based at ILG’sQueensland warehouse and distribution centre inBoundary Street, Richlands. ILG is a co-operative that supplies liquor to 176 shareholdermembers in hotels, clubs and liquor stores inQueensland, trading mainly under theLiquorstop banner. It also has the importantTABcorp account as preferred liquor wholesalerto the Conrad Treasury Casino in Brisbane,Conrad Jupiters on the Gold Coast, Jupiters Townsville andStar City Casino in Sydney. ILG has a further 700 memberswith more than 1,000 outlets in NSW, and last financial yeargenerated sales of $247 million. ILG Executive ChairmanBob Bourne said the new Queensland management teamhad been appointed to build on ILG’s success in theSunshine State in recent years. “Roger, John and Dale are allexperienced executives who understand the Queensland

market well,” Bob said. “Roger has 25 years experience inthe industry and has sound relationships with liqour suppliersand retailers across Queensland. He was previouslyQueensland Trading Manager for Australian LiquorMarketers and is returning to the industry after a 12-monthbreak. Roger is widely respected and we’re very excited to

have him at the helm of our Queenslandoperation. “He’ll be well supported by JohnRush and Dale Ledger. John owned andoperated hotels around Queensland for manyyears and has spent the last decade in liquorwholesaling, while Dale has spent almost 20years in the industry, including time as alicensee.” Bob Bourne said ILG’s Queenslandoperation was positioned well for strong growthin 2008-09. “Our Queensland shareholder

members are passionate about their role in providingcustomers with a competitive alternative to the major liquorchains, and will get every support from the new managementteam to build on their success,” he said. “Theseappointments are part of a restructure of ILG that involves amuch stronger focus on promotional activities to help ourQueensland shareholder members generate even strongersales in the coming financial year.”

ILG announces new Queensland management team

Japanese game makerAruze has announcedplans to open its firstcasino resort in Manila by2010. The LondonFinancial Times reportedthat the PhilippineAmusement and GamingCorp (Pagcor) grantedAruze a provisional gaminglicense last month. Aruzehas acquired a 30-hectareproperty in Manila worth$300 million, signalling itwill move ahead with plansto build its first casinoresort estimated to cost atleast $1 billion. The projectincludes a 2,000-roomhotel and a ferris wheel.The project is estimated tohave a budget of $15 billionand is expected to increasetourism numbers fromunder 3,000,000 a year to15 million when the projectis completed after fiveyears. Pagcor also granteda provisional gaminglicence to TravellersInternational Hotel Group,a joint venture of Philippineproperty developerAlliance Global and StarCruises, the world’s third-biggest cruise shipoperator.

Aruze builds firstcasino in Manila

It’s seven months since the Anti-MoneyLaundering and Counter-TerrorismFinancing Act (AML/CTF) commenced.This legislation requires registered clubsand others to report to AUSTRAC. Itappears that AUSTRAC is serious inpolicing the legislation and has, in recenttimes, started site audits of clubs. These site audits are the start of an auditprogram that will encompass 80% of theClub Industry. Additionally, AUSTRAC hasstarted sending out non-compliance lettersthat carry the threat of breach notices. InDecember 2007, the Anti MoneyLaundering and Counter-TerrorismFinancing Act (AML/CTF) legislated by theAustralian Government in 2006 wasdetailed to the Club Industry. At that time,the CMAA and Barringtons issued abriefing paper outlining the impact of thisAct on individual clubs, as reportingentities providing “designated services”. AUSTRAC, the managing governmentbody policing this legislation, sought toreceive its first report from entities beforeMarch 31, 2008. The briefing paper pointed out that there isan obligation on organisations toimplement certain actions to satisfy thereport before submission. These include but are not limited to: ➢The assessment of risks associated with

providing “designated services” ➢Developing a Compliance Program to

collect and verify the identity of patronsreceiving “designated services”

➢Staff inducted for their responsibilitiesand requirements under the Act

Barrington Corporate Risk has developeda program specifically for clubs to ensurecompliance with the new AML/CTFLegislation. That program includes facilitating:➢Developing procedures to collect and

report information regarding “suspiciousactivities”

➢Develop procedures to collection andreport information on “thresholdtransactions”

➢Develop procedures to maintain recordscollected to comply with the AML/CTFAct ensuring privacy, secrecy, recordingand storage compliance

➢Train staff in procedures to mitigate riskassociated with providing “designatedservices”

➢Develop a management plan, includingnominating a “compliance officer”

➢Assistance with preparing a ComplianceReport to be submitted to AUSTRAC

If a club does not comply with AMLlegislation, requires assistance developingand/or implementing a complianceprogram, or wants to discuss obligationsunder the legislation, contact theBarrington Group’s Corporate ManagerVince Valente - 0409 481 305 [email protected]

Clubs must address money laundering compliance

Warren Hadley doesn’t like to create afuss, so it was no surprise when hemarked his retirement with a small,private farewell.After 29 years working with Coca-Cola– now Coca-Cola Amatil – the greatlyrespected sales executive has decidedit’s time to, at least, slow down.CCA’s Clubs and Hotels Team ManagerDarren Pressley hosted a party ofWarren’s family, friends and industrycolleagues at The Epping Club in earlySeptember.

There were presentations and enoughlaughs and stories to keep Warren andhis wife, Maureen, entertained for manyhours.A highlight for Warren was aninternational call – and musical tribute -from long-time friend Terry Condon, theCMAA’s Executive Officer.But Warren’s wealth of knowledge andexperience has not been lost to CCA,Darren, or the hospitality industrybecause – after his 20th holiday in Baliwith Maureen – Warren returns to

CCA’s Northmead offices a few days aweek for some time, yet.“I have enjoyed my 29 years with Cokeand, although I’m not finished just yet,feel that I am blessed to have had thesupport of Maureen and my familyalong with the many good people that Ihave worked with during that time,”Warren told the gathering.

CMAA 2008 Diary


Warren takes his bows among closest friends

Day Date Meeting Venue Zone

OCTOBERTuesday - Saturday 11 – 14/10/2008 Gold Coast Convention Centre ClubsNSW Annual Conference Friday 24/10/2008 11:00 Bribie Sports Club Sunshine Coast Zone Charity Bowls DayFriday 24/10/2008 11:00 Dapto Leagues Club Illawarra Shoalhaven Zone AGM Sunday – Wednesday 26 – 29/10/2008 Hyatt Hotel, Canberra RSL & Services Clubs Association Annual Conference Thursday 30/10/2008 09:30 Auburn CMAA Executive Meeting

NOVEMBERThursday - Sunday 06 - 09/11/2008 Sheraton Mirage Resort, Gold Coast Leagues Club Association Annual ConferenceMonday 10/11/2008 07:30 Sandhurst Golf Club Victoria Zone Golf DayTuesday 11/11/2008 10:00 North Beach Bowling Club Mid North Coast Zone MeetingTuesday – Thursday 18 – 20/11/2008 Las Vegas Convention Centre Global Gaming Expo – G2E www.ccmtravel.com.au Tuesday 25/11/2008 09:30 Randwick Labor Club City Eastern Suburbs Zone MeetingWednesday 26/11/2008 11:00 Cardiff RSL Club Hunter Zone MeetingWednesday 26/11/2008 09:30 Broncos Leagues Club Brisbane Zone Meeting & Queensland BursariesFriday 28/11/2008 09:00 Brighton Le Sands CMAA Executive MeetingFriday 28/11/2008 10:30 Brighton Le Sands CMAA Federal Council MeetingFriday* 28/11/2008 12:00 Brighton Le Sands CMAA Sponsors Appreciation Luncheon

DECEMBERTuesday 02/12/2008 09:00 St George Sailing Club St George / Cronulla Sutherland Zone Meeting Tuesday 02/12/2008 11:00 Caloundra RSL Club Sunshine Coast Zone Christmas LuncheonWednesday 03/12/2008 09:30 Tamworth Club North West State Zone MeetingWednesday 03/12/2008 09:30 Norths Leagues Club Manly Northern Suburbs Zone Christmas MeetingWednesday 03/12/2008 09:30 North Haven Bowling Club Great Lakes Zone MeetingFriday 05/12/2008 15:00 Cruise Inner West Zone AGMFriday 05/12/2008 10:00 Doyalson Wyee RSL Club Central Coast Zone MeetingFriday 05/12/2008 11:00 Collegians Balgownie Illawarra Shoalhaven Zone MeetingTuesday 09/12/2008 18:00 Burleigh Bears Gold Coast Zone MeetingTWednesday 10/12/2008 09:30 Yamba Bowling Club Far North Coast Zone MeetingThursday 11/12/2008 12:00 Club Marconi Nepean Zone Christmas LuncheonThursday 11/12/2008 09:30 Narooma Sports & Services Club Far South Coast Zone MeetingThursday 18/12/2008 09:30 Auburn CMAA Executive Meeting

Darren Pressley pays tribute to Warren Hadley during his retirement gathering at The Epping Club. Warren Hadley with his retirement “trophy”.


Market Forces


BREWING and wine major Foster'sGroup has posted a massive 88%fall in annual profit, with the companytaking a $603 million “hit” to the valueof its global wine business whileoffering investors little assurance thatthings will improve this year.The Australian newspaper’sBusiness section reported net profitfor the 12 months ended June 30was $111.7 million after tax - downfrom $966.2 million a year earlier. Excluding $602.9 million in one-offcharges relating to write-downs onU.S. and Australian wine assets, netprofit was down only 0.4%. Chairman David Crawford made noattempt to defend the company'sperformance, which claimed ChiefExecutive Trevor O'Hoy’s scalp inJune when the wine write-downswere foreshadowed. "These resultsdo not meet our own expectations,"Mr Crawford said. The strength of the Australian dollar,which rose 13% againstthe U.S. dollar over thecourse of the financialyear, cut $70 million fromthe wine division'searnings. "Currency hasbeen a factor in the deterioration ofour wine performance, both from afinancial perspective and from theimpact a strengthening currency hashad on the competitiveness ofAustralian products in the mainexport markets," Mr Crawford said."But we are where we are, and indealing with all of the issues we cansee that we might have done better." Beer, cider and spirits earnings in thecore Australia and Asia-Pacific regionwere up 8%, despite price increasesand a sharp fall in sales of pre-mixedspirits following a 69% rise in exciseon “alcopops”.

Acting CEO Ian Johnston, called upfrom the board in July until apermanent boss can be found, saidthe company had failed to integratethe Southcorp and Beringer wineacquisitions into its brewing business. "Despite the things that we've doneto shoot ourselves in the foot, we'restill holding our share, we've still gotfantastic brands, we've got wines

that win medals ... we haveto translate that into sales,"he said. Mr Crawford, who isleading a review of the winedivision, said all options

were being considered, including astructural separation or sale of thewine business, as well as thepossibility of acquiring more wineassets. He said a number of investors andanalysts had asked the company toconsider acquisitions at the time thewine review was announced, on thegrounds that asset prices werecurrently very low. Constellation Brands, owner of theHardy's and Banrock Station labels,announced plans to dispose of morethan $200 million of winery andvineyard assets in Australia.

Foster’s profit fallMurphy’s man torevamp Coles liquorTHE defection of one of Woolworths'most senior liquor executives to its rival,Coles, is tipped to trigger a price war ashe brings tried-and-tested discountdrinks strategies to the ailing retailer.Business Day on smh.com.au reportedthat at Coles, now owned byWesfarmers, he will oversee more than10 times as many stores than at Woolies.Industry watchers were surprised by theannouncement that Tony Leon, theformer General Manager of Woolworths'liquor chain Dan Murphy's, wouldbecome Coles liquor boss. Mr Leon onlyannounced his departure fromWoolworths three months ago and hehad not hinted at a move to its rival. It’sbelieved he accepted the offer becausehe is ambitious and "loves a challenge",not because he was unhappy atWoolworths. The job of revamping theColes liquor business, which includesthe Liquorland, 1st Choice and VintageCellars outlets, is a daunting task. It isbelieved that Mr Leon, 50, aims toreplicate the strategies he used to buildthe Dan Murphy's chain of low-priced,buy-by-the-case stores with his businesspartner, the late Dan Murphy. Oneindustry figure said Coles was planningto take Woolworths on by opening morelarge-format liquor stores under its 1st Choice brand. "There is going to bea huge price war, no doubt," he said.When Mr Murphy and Mr Leon sold theirfive stores to Woolworths a decade ago,Dan Murphy's annual turnover was $100 million. Mr Leon stayed withWoolworths, building the brand to 89stores across the country, with plans for155 within the next three years. His newjob at Coles will expand his responsibilityto 767 stores.

David Crawford

The Victoria Government has started a key stage inrestructuring the Victorian gaming industry. The Government,in mid-September, invited Registrations of Interest (ROI) for apost-2010 Keno Licence. Applicants will be short-listed andinvited to apply for the licence. Gaming Minister TonyRobinson said this was an important stage in Victoria’sgaming industry reforms, announced in April. “We have established Keno as a stand-alone licence andopening it up to competition for the first time, which will allowit to be fully developed as an alternative entertainment optionfor Victorians,” Mr Robinson said. Keno is offered inapproximately 300 clubs and hotels in Victoria that are

approved gaming venues. The Victorian gaming industryreforms include offering Keno as a single, stand-alone 10-year licence through a competitive licensing process with thepotential to extend Keno to hotels, clubs (with full club andrestricted club liquor licences) and wagering outlets thatexpress an interest. The Gambling Licences Review (GLR) is focusing on thewagering licence ROI - released later this year - and gamingmachines arrangements legislation to be tabled inParliament. Mr Robinson said the probity and integrity of theGLR process is paramount, with the Review subject to twolevels of monitoring. Potential applicants planning to registertheir interest should go to the Victorian Government Tenderswebsite - www.tenders.vic.gov.au

Victoria opens Keno licence applications

Tuesday, August 12, 2008 might havebeen a normal day for most people, butto Wenty Leagues Club members, thisdate marks one of the club’s mostsignificant milestones.It was 50 years to the day that markedthe club’s incorporation.Like many clubs of its kind, WentyLeagues had humble beginnings andrelied on volunteer working parties,traditional chook raffles andsponsorship from local businesses toestablish and maintain revenue. From 46 members in September, 1958,the club has grown to boast more than28,000 members a half-century downthe track.Although it’s been 50 years since theWenty Leagues clubhouse got the go-ahead, it’s been much longer sincethe concept had its origins.Between 1951 and 1952, clubmembers first became interested, thenkeen, to build a place where they couldsocialise in a relaxed environment.At a time when few registered clubsexisted – but many were being “born” -the idea of an exclusive clubhouse didnot prove popular within the communityand, subsequently, lapsed through lackof committee support. In 1957, when players were beingsigned away by neighbouring clubswith better payments and benefits, theneed to provide financial support for aWenty Leagues clubhouse becameobvious. Sales from lifetime membershipsresulted in a bank account beingopened and further funds frombarbecues, raffles and other fund-raising efforts allowed Wenty LeaguesClub to register as a Limited LiabilityCompany, on August 12, 1958. Through sheer determination and

countless fund-raising events over thecoming months, Wenty Leagues Clubraised enough money to purchase theblock of land on Smith Street.Wenty Leagues President TrevorOldfield, AM, said that to be the club’sPresident when celebrating such amajor milestone was a proud moment.“Over the last 50 years, Wenty Leagueshas achieved an enormous amount forits members and the whole localcommunity … it’s an honour to havebeen part of it,” Trevor said.“Wenty Leagues has diversified greatly

from its start as a rugby league cluband the changes over the last 50 yearshave been unbelievable.

“On behalf of the Board of Directors, Iam confident our club is now anintegral part of the community and in astrong position to continue to provideclub facilities and community servicesthat are relevant to all generations,”

Wenty Leagues Club’s next milestonewill be early in 2012 when it celebrates50 years since former Australian PrimeMinister Gough Whitlam opened theclubhouse in 1962.

58 Club Management

Clubs In Our Communities


Wenty celebrates 50 yearsof success and memories

Club Marconi marked its 50thAnniversary with a Gala Ball and officialopening of the Marconi Museum.Club Marconi celebrated on Saturday,August 2, in the club’s auditorium witha Gala Dinner shared over liveentertainment. Hostess Maria Venuti added to thenight’s celebrations, chatting with manymembers of the crowd and creating anextravagant buzz in the room.Many V.I.P. guests participated infestivities and celebration across theevening, including Club MarconiFoundation Members, Honorary LifeMembers, current and past Boardmembers, Fairfield City Councillorsalong with local and state politicians.The evening was capped off with the

official launch of Club Marconi’scommemorative 50th Anniversarybook, which is a historical recap of theclub’s emergence and growth.The book included images andinterviews with people involved in ClubMarconi’s growth and advancement.The book is on sale at club receptionwith the soft-cover version available for$34.95 and a limited-edition hard-coverversion for $79.95. A “gold collector’s version” of thecommemorative book was auctioned atthe end of the night and fetched$5,500. During the star-studded evening, theclub’s Marconi Museum was officiallyopened in the Elettra Lounge. Club Marconi President Tony

Campolongo unveiled the nostalgicwalk down memory lane and the club’srich and diverse history was brought tolife with a myriad of memorabilia ondisplay. The 50th Anniversary celebrationscontinued throughout the week withmembers and seniors functionsmarking the milestone. The events were a tribute to the peoplewho have, from its beginnings,supported and assisted Club Marconi’sfoundation, achievements anddevelopment.“It was a night to be remembered byall, where many old friends cametogether to celebrate countless greathistorical moments,” President TonyCampolongo said if the historicalevening.

Clubs In Our Communities


Marconi Museum openingmarks 50th anniversary

The annual Australasian Gaming Expowelcomed just under 10,000 visitors atthe three day exhibition andconference, staged at Darling Harbourlast month.Gaming Technologies Association (GTA)– formerly Australian Gaming MachineManufacturers Association (AGMMA) –Chief Executive Officer Ross Ferrar saidthat initial feedback from the Expo was“extremely positive”.“Exhibitors were encouraged by theattendance of quality buyers during theshow,” Ross added.While attendance figures were downslightly on the 2007 event, Ross saidhe was not surprised, given the currentglobal and local economic downturn.“We are pleased that exhibitorsreceived strong sales leads from thisyear’s event,” he said. “Expo visitorsenjoyed the conference and networking

opportunities to catch up with theirindustry peers and colleagues.”Ross said his tours of the Exporeflected that suppliers at the 2008event are generally upbeat about thefuture of the gaming and hospitalitymarket and confident that the AsiaPacific region is at the forefront oftechnology.The 2009 AGE - scheduled for August

16 to 18 - is the 20th anniversary ofAustralasia’s premier trade show for thegaming industry.GTA, which organises and hosts theevent, promises a spectacular gamingshow next year.“The gaming industry is global, with theAsia-Pacific region leading the chargefor future growth while providing theexperience and knowledge gained fromdecades of successful operations,”Ross said.The 2008 AGE showcased more than200 exhibitors over three halls at theSydney Convention and ExhibitionCentre, along with the AGE GamingConference. GTA hosts and operates the annualAustralasian Gaming Expo (AGE) andthe New Zealand Gaming Expo. For more information about the AGE,go to www.austgamingexpo.com

60 Club Management

Industry Issues


AGE gaming event generates strong sales leads

The Fraternity Club, near Wollongong, isagain in the hands of a receiver.Robert Brennan, the club’s administratorwhen it went into $9 million worth of debt in2005, has been appointed receiver andmanager of the club by Banksia FinancialGroup, which loaned the club more than $5million.The Illawarra Mercury newspaper reportedMr Brennan said he would go over theclub's financial details. "The club willcontinue to trade while we do anassessment of its finances and future," hesaid. The Fraternity Club’s Chief Executive AlbertPalamera said the club would close itsdoors for good unless members endorsed a$9 million offer to buy and redevelop theland. The club's so-called saviour was 75-year-old developer Frank Capocchano, whohad offered to develop land next to the clubinto retirement villas or studentaccommodation. He would buy the club'sland, then lease it back. Club members have received a letter withdetails of the $9 million offer and informingthem of a General Meeting on September 9to vote on the deal. The offer was endorsed by the majority ofthe club's board, but needed to be rubber-stamped by members to go ahead. Mr Brennan declined to comment on wherethe proposal stood now.

Fraternity Clubreturns to receiver

ClubsNSW hasasked the NSWGovernment tointervene in tenserent negotiationsbetween some ofits members andthe NSW LandsDepartment. In line with formerTreasurer MichaelCosta's edict thatprivate enterpriseon crown land must pay marketrent, the department wants todramatically increase the rentreceived from the 350 clubs whichfall into this category, according toClubsNSW. Sydney’s Sun-Herald newspaperreported that, in the case of theYamba Golf and Country Club,rent would increasefrom $7,000 a yearto $75,000. At nearby Ballina,the bowling club isfacing an increaseof $59,000 - from$11,000 to$70,000. Munmorah UnitedBowling Club'slooking at forking

out $40,800, up from$18,480. ClubsNSW arguesthat not-for-profitclubs should becharged less thancommercialenterprises, giventhat they providevaluable communityfacilities like bowlinggreens and golfcourses.

Former Lands Minister Tony Kellysaid he was bemused by thesituation. He says ClubsNSWagreed to the rent policy last year. "While 23 larger clubs will lose(rent) rebates, it is important tonote that more than 60 smallerclubs will receive rebates for thefirst time,” Mr Kelly’s representative

said. “The NSWGovernment believessmaller clubs withlittle, or no, gamblingrevenue shouldreceive moreassistance than clubswho generate morethan $1 million inpoker machinerevenue alone eachyear."

Clubs property rental spikesparks approach to NSW Govt

Michael Costa

Tony Kelly

Documents

RCA JOINS CMAA TEAM...4 Club Management October 2008 Inside your October edition PAGES 12&13 PAGES 14-20 PAGES 34&35 Australia’s political landscape shifted like an earthquake had