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Presentation for Greater Baltimore CMAA
Presenter: Tim Richardson
Email: [email protected]
Twitter @TimRichardson
Take it up a Notch
“The difference between the 100th and the top ranking can be as little as .7 of a second...
Take it up a Notch
… and as much as 5,300% in income!
Survival 101: How to ride out the recession
As appealing as bargains may be, they can yield consequences in the form of declining revenue and budget shortfalls that ultimately result in deteriorating golf facilities. Slashing prices solely to gain immediate play often leads to a deadly, downward spiral.
Better Team Work
“You can’t treat the member well until you treat each other well first.”
Keys to Creating Great Teams
Hire slow, fire fastAlways be hiring
Keys to Creating Better Teams
Hire slow, fire fastAlways be hiringOngoing training
“One thing worse than training employees and losing them is not training them and keeping them!”
Zig Ziglar
Keys to Creating Better Teams
Zero tolerance policy for rudeness and disrespectEstablish probation periodOngoing training
Thought About Training:
“One thing worse than training employees and losing them is not training them and keeping them!”
Zig Ziglar
Keys to Creating Better Teams
Empower Staff Hire for skills second
Attitude
“A pat on the back is a few vertebrae removed from a kick in the pants but it is miles ahead in results”
Attitude AdjustmentLunch and Learn TED TalksRewards and recognition LinkedIn lessons
“85% of success in life is attributable to the people skills and 15% to the technical skills” Dale Carnegie
Spectacular Service
Service
Create a vision statement
Service
Celebrate going above and beyondInstitute name recognition policyEmpower staff
https://www.youtube.com/watch?v=LAd7QurJ_-o (This is the video link just in case!)
Service
Hire only housekeeping staffTeam approach
Service Teams Service Quality Product QualityResearchFacilities SpiritTraining
Innovation
Five Star HotlineProactive and Personalized Service
Share compliments
Praises for fellow employees
Improvements or suggestions
Key to making it workBench MarkEasy to usePublicized everywhere!
Benefits Legitimized employee recogntion
Faster physical improvements
Special marketing information
Employee development
A better course of action is to mimic the tenets of the hospitality industry: Place a premium on service and value.
Future Shock
The illiterate of the future are not those that cannot read or write, but those that cannot
learn, unlearn and relearn.
Alvin Toffler
b
“
Moore's Law:
The processing power of a microchip doubles every 18 months while the halves every 18 months.
Gilder's Law:
The total bandwidth of communication systems triples every twelve months
Metcalfe's Law:
The value of a network is proportional to the square of the number of nodeswhile the cost per user remains the same or even reduces.
Richardson's Law:
The degree to which you can understand any of these laws is indirectly proportional to my ability to have a intelligent conversation with you.
“
(Community) Service
Why community service?
1. Employees’ gifts of talent and time can double donations2. Volunteerism builds leadership and teamwork
3. Volunteerism attracts and motivates employees 4. Reinforces mission and values
Companies that don’t consider magnifying their community footprint will be held accountable by future potential employees.
Source: Mathew Paisner and Michael Saris
Altruhelp.com
Stay in School
6 books related to your position or profession
“Read, every day, something no one else is reading. Think, every day, something no one else is thinking. Do, every day, something no one else would be silly enough to do. It is bad for the mind to be always part of unanimity.” -Christopher Morley
6 audio or video learning programs
6 personal or professional learning events
6 vacations per year
Exercise 6 days a week
Mayo Clinic Study – Obesity Trends in the US
This map shows the percentage of obese adults reported in the United States (people with a BMI of 30 or higher, or those who are at least 30 pounds overweight) in 1990. The percentage has increased dramatically over the past 2 decades.
This map show the percentage of obese adults reported in the United States (people with a BMI of 30 or higher, or those who are at least 30 pounds overweight) in 2007. The percentage has increased dramatically over the past 2 decades.
In the next 20 years, obesity could contribute to more than 6 million cases of type 2 diabetes
By 2030 treating preventable obesity-related diseases are estimated to be $66 billion a year.
The loss in economic productivity could be between $390 and $580 billion annually.
35.7% of American adults are obese.The obesity rate for adults could top 44
percent by 2030Approximately 1 in 3 deaths are obesity
related
6 incremental improvements:
Contact info:Email: Tim@TimRichardson
Phone: 865-984-2700
Web : www.TimRichardson.com
