newsJuly 2013

welcome to our latest edition of the Integral Royal Bank of Scotland newsletter.It has been both a busy and interesting month for all at Integral and RBS.

From news and achievements to awards, technology and new starters, we’ve bought together the very latest information from around the business to help keep you up to date.

We hope you find our newsletter useful and informative.

Best wishesThe Team at Integral

highlights news new starters adacquisitions group activity ann accreditations awards the latestnews from one of the UK’s largestlargest maintenance companies

announcements achievements

highlightsWelcome Back Dave

I’m sure you would like to join me in welcoming Dave Jenkins back into the Integral fold.

Dave has just spent 6 months in Afghanistan with the troops of our fantastic territorial army, and for all of us back here in the UK its great to see him back safe and sound.

 

Customer Satisfaction

One and Done at Trinity Quay

Ray Paisey, the Integral on site building fabric partner at RBS Bristol Trinity Quay, received a great pat on the back and ovation from the building manager Rob Reeve.

Rob wrote ‘’ Ray has displayed an excellent approach to alternative methods and cost saving for RBS

Work was to pull down the notice boards and frames from the pillars and put in white boards to create huddle areas, this would be a task and could be expensive depending on the damage done taking the

frames down, Ray suggested leaving the frame, taking down the board and putting in a white sticky back piece of plastic which will also work as a white board, these could be bought from Gardiners - saved time and money.

This is exactly the approach we should expect to see.

Thanks’’Kind Regards

Rob Reeve

integralnewsJuly 2013

Supporting The Rainbow Centre School

Integral are supporting the Rainbow School in Urubamba Peru by helping them with a supply of wheelchairs that allow the children to play and learn.

The work put into this project is managed by Mrs Glastonbury and she ensures that wheelchairs that are no longer used in the UK, are refurbished, polished up and then transported to this remote region in Peru. The travel itself is an extraordinary test of logistics. The latest batch of wheelchairs went from Bristol to Rio de Janeiro by air, then they joined the South American Classic Car Rally in a support vehicle before arriving in Urubamba.The picture you see is of a little girl called Marina and she just could not manage to get around without this chair, so, it’s a life changer and something we are proud to be associated with.

integral.co.uk

Integral Cycle Around A Bit

Integral’s cyclists all over the UK from as far as Edinburgh and Newcastle we were joined by teams from RBS, Burtonwood, ISS and many of our sponsors. They not only embarked in an epic journey completing the100 mile race on the 8th June 2013 but raising the money and awareness of this event in the many months leading up to it.

Everyone involved pulled out all the stops to ensure that we hit our target of £15,000 on the justgiving.com website, with numerous emails, tweets and various social media updates we have now raised over £25,000 to date.

On one of the hottest day in 2013 so far, a total of 108 riders took part in the 100 and 30 mile Integral 2013 cyclearoundabit event in aid of raising money for such charities as Dorothy House Hospice, CLIC Sargent, Cystic Fibrosis Trust, Ronald McDonald House, Ty Hafan and Cancer Research UK.

Read more...

news

Welcome to Rebecca Portingale

We are really pleased to announce that Rebecca Portingale has joined us as RBS Contract Performance Co Coordinator.

Rebecca joins us after spending 3 years working on the front of house team at RBS Trinity Quay with Compass and then Mitie.

She brings a wealth of knowledge of the RBS portfolio and has already made a great impression within the business. Rebecca will act as a focal point for the Critical Maintenance, Compliance and KPI management of Integrals RBS contract. IN addition she will work closely with Mark Jackson of RBS, and the Integral contract management team to ensure performance updates and expectations are met and reported.

Martin PopwiczMark Brinson Keith Potter

Meet some of the team.

neMel Rees

As Rebecca joins us, so Mel, who many of you will have known over the last few years, moves on.

Mel has been rewarded for her hard work over the last few years with an opportunity to move into our information technology team, working within their on process and technology development.

We wish Mel all the best in her new role, and thank her for the hard work she has put in for us over the last 3 years.

Sad News – Steve Lockley Sorely Missed Earlier this year, we at Integral, lost one of the key staff on our RBS contract, when Steve Lockley sadly passed away.

For those that didn’t know Steve, he worked for Integral in the West Midlands region as our key Building Fabric supervisor. Managing and supervising large projects and small works alike, Steve was always keen to do the best he could for both the client and his employers.

Steve TUPEd into Integral with the 2008 contract award and immediately became an important and valuable resource for us, with his experience and knowledge of the RBS portfolio.

Steve was 55 and leaves his wife Sue and 3 children, we have offered our condolences to the family and would also very much like to add our appreciation to all of the RBS team that attended Steve’s funeral. He will indeed be sorely missed.

news integral.co.uk

integralnewsJuly 2013

Free Electricity For Fishponds

Integral have been working with Mark Jackson of RBS Contract Management for several years, trying to get the go ahead to have solar energy panels installed in RBS properties.The fruits of that labour were finally seen when we switched on the lights at Nat West Fishponds in Bristol, and the meter didn’t budge. So, working with Brian Dube of Prop-erty Technical Services and the Photo Voltaic suppliers Snrgy, we have now successfully installed 11Kilowatts of super green, free, electricity.With even larger solar PV projects also up and coming, its hoped that this could a major contributor to the RBS green revolution.

Integral have committed to working

closely with RBS in seeking

ways to enhance the current Net

Promoter Scores.

Suggestions around how we can

help with taking further ownership

of works in a proactive manner,

providing ‘’points of presence’’

where it really counts and thereby

giving the branch staff more time

and availability to work with the

RBS customer, and hopefully drive

up the perception scores of that

customer.

Also, innovations around how

the building fabric, and therefore

appearance, of how building fabric

is dealt with and maintained, again

leading to an improvement in the

all-important first impression of the

customer.

Net PromoterScores

Now, we have taken a step further and taken our approved persons process onwards and

upwards. This has meant that, now, not only do we have a dedicated AP for every building, we

also have a ‘’reserve’’ in place on the subs bench for each critical site.As a result, when a recent power down was due to take place at Bristols Trinity Quay office, the

on site supervisor and site AP was not available. But this did not stop these critical works taking

place as we had the backstop AP (Tony Torrington) available, took him from his normal work-

ing place at a nearby shopping Centre and he managed the powerdown, along with RBS’ Phil

Beed. Phil, then took the time to write a note of ovation to Integral, praising Tonys actions and

thanking him for his efforts in this successful operation.

Following the works, not only did Integral receive praise from the area property manager Sandie

Mitchell and the branch staff, but Councillor Andrew Hampton, the towns mayor, also spoke to Paul

and passed on his thanks for the great work done and appreciation of the aesthetic improvement this

had had on the High Street of his town.

shared AP successIntegral have been leading the way in the introduction and man-agement of critical sites and their associated portfolio of criti-cal assets. Starting with the introduction of a dedicated critical maintenance team headed up by Andrew Dutton, through to the development of the Building Services masterclasses and the formats for the Emergency operating procedures and planning processes, Integral have led the way.

nat west wimborne – even the mayor likes itIntegral completed a major branch re-

furbishment at the Nat West Branch

in Wimborne, Dorset. Extensive ex-

ternal redecorations and building

works were managed by Integrals Mark Brinson and Supervised by

the area Building Fabric supervisor Paul Bodenham.

Sharon/Integral Helpdesk Big thanks to Sharon for her help with Woking 1 Crown Sq and the fire alarm saga. She was incredibly helpful in getting information for Integral Fire for Sandie Mitchell/APM so it could be fed back to the Landlords concerning the actions their engineers were taking with the fire alarm on site.

Thanks Rebecca Kirk

Dear both. Fantastic response from the guys, particular Paul Bodenham and Brendon last night at SalisburyThey were on site well into the small hours to enable the branch to open today as Rainbow were not able to attend until midday today.

Paul’s words to me were “I have never had a closed branch and I am not going to have one now” Thanks to all - really great response - much appreciated

Kind regards

Sandie Mitchell Area Property Manager South Retail

Hi there Hope you are both keeping well! I had to call the Bristol Helpdesk last week with regards to a job that had a tight deadline. I spoke to Alan who was brilliant - he took full responsibility and ensured and engineer was engaged and booked in the following day.His no fuss, get it done, attitude was great to see and it really helped RBS meet our obligations. Please pass on my thanks to Alan - he does a great job every time,

Thanks Catriona Kerr

I would like to show my appreciation by way of email for work carried out by a company called Integral. The young man, who I know as Chris Baldry, went out of his way to help, he was very friendly and willing to help. He even went and bought a special tool which enabled him to prove that we have our own water supply to the property.I just wanted to say thank you for great service.

Kind regardsLouise Harper314 Wimborne rdBournemouth.

Dear Sandie, I write further to the notification of yesterday regarding the potential risk of falling masonry from the roof of the above premises. GVA then advised the landlord of the risk, the landlord spent yesterday afternoon attempting to put in place emergency attendance, with the appropriate access equipment, to enable them to make the roof safe. After receiving an email from the landlord this morning, he advised that he was struggling to arrange immediate attendance from his contractors. Craig Ellam and Integral, with the landlord’s cooperation, then became involved at approximately 9.30am. By 10.30 am they had or-ganised a cherry picker and contractor to attend site at 2.00pm this afternoon, and had also made arrangements for the police to be in attendance as the road is one way and will need to be closed for the duration of the works. I would be grateful if you could pass on our gratitude to Craig and Integral for making the arrangements at such short notice. I am not sure how they achieved it in such a short space of time, but, this is an extremely positive outcome for RBS, and the fast and efficient response from Integral is certainly commendable, at the very least. Many thanks Sandie, and kind regards,Saira

ovation awards

integral.co.uk

integralnewsJuly 2013

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