PLEASE CALL 1-800-841-1410Ext. 3615 if you need assistance

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THIS WEBINAR IS BEING RECORDED FOR FUTURE TRAINING PURPOSES.

2017 WIC Vendor Training

WIC Vendor Management1-800-841-1410, extension 2

WIC Vendor Management TeamDepartment of Health

Training Objectives

By the end of training, you will have:1. Connected WIC’s purpose to your vendor role2. Examined vendor contract requirements3. Identified the sequence for processing a WIC check

and correct check handling procedures4. Learned about changes to WIC approved foods5. Discovered WIC resources and where to get help

About WIC

WIC is the Federal Special Supplemental Nutrition Program for Women, Infants and Children.

About WIC

• WIC is for pregnant women, new and breastfeeding moms, and children under 5

• WIC is a place where families get monthly checks for healthy foods, other resources and services

• WIC made a difference for over 275,000 women, infants and children in Washington in 2016

WIC Facts

• About 1/2 of all infants born in WA are on WIC

• 67% of WIC participants are in working families

• Around 11,000 clients are in the military or in military families

• About 60 local health agencies serve families at over 200 sites

• WIC is offered in more than 700 retail stores.

WIC’s Mission

WA WIC’s mission is to improve the lifelong health and nutrition of women, infants and young children in Washington state.

Accomplishing Our Mission

WIC clinic staff:• Determine each client’s eligibility

• Measure growth, height, weight, and blood iron levels

• Provide a “prescription” for nutritious foods

• Offer nutrition education & breastfeeding support

• Refer clients to health & social services

Accomplishing Our Mission

Because of you, WIC clients:• Have access to safe and nutritious foods at critical

times in their lives• Get the foods prescribed by WIC staff that meet

their individual needs • Feel positive about participating in WIC

Did you know?...

Over $108 million spent on WIC foods in Washington in FFY 2016

Did you know?...

Studies show WIC shoppers will spend an additional $3 to $4 at the store for every WIC dollar spent.

Interactions with WIC clients influence their attitudes and customer loyalty.

WIC Vendors make a difference!

Who’s Who in WIC

Washington State

Department of HealthContracts with USDA

United States Department of Agriculture

USDA

Local Agencies and

WIC ClinicsContract with DOH

WIC ClientsContract with Clinic

Authorized WIC

Retail StoresContract with DOH

Vendor Contract Requirements

• Purchase WIC infant formula from approvedsuppliers

• Purchase WIC approved foods directly from a wholesale supplier

• Be authorized for Supplemental Nutrition Assistance Program (SNAP)

Vendor Contract Requirements

• Maintain business integrity

• Keep accurate records including dated sales receipts, invoices, and tax reporting that is organized and readable

• Offer competitive prices

Vendor Contract Requirements

• Maintain active email

• Notify WIC if contact information changes

• Give advance notice of the sale or purchase of a store

• Meet full line grocery definition

• Meet WIC minimum inventory requirements (MIR)

Vendor Contract Requirements

• Follow check handling procedures

• Sell only the specific WIC approved foods printed on each WIC check

• Don’t offer incentives exclusively to WIC customers

Vendor Training Requirements

• Participate in interactive (classroom) training at least once every 3 year contract period

• Train all employees involved with WIC, including managers

• Document all employee WIC training (“read & sign”)

Unscheduled visits to verify:• Inventory meets MIR; no outdated foods

• Prices clearly marked; shelf tags posted

• WIC transactions handled correctly

• Employee WIC training records

• Store clean and accessible

We’ll also answer questions and share information

WIC Store “Monitors”

• Vendor Contract shows the sanction table

• Most violations result in a Notice of Violation letter and require corrective action within 30 days

• Pattern of serious infractions will lead to termination and/or fines

• Reciprocity and info sharing between WIC & SNAP

WIC SanctionsHandling Non-Compliance

Complaints Help Us

doh.wa.gov/youandyourfamily/WIC/makeacomplaint

• Learn about issues

• Develop training

• Educate clients

• Improve compliance

• Identify fraud

When filing a complaint, give as much detail as possible!

How to Take a WIC CheckPages 38 - 39

How to Take a WIC Check for Fruits and Vegetables Just like a regular WIC Check, except:

Pages 40 - 41

Refusing WIC Checks

• Shopper name doesn’t match valid ID

• Current date outside check’s “use dates”

• Check has been altered

• Check is severely damaged

• If customer pre-signed the check, have them sign it again

Let’s Review!

Let’s Review

• Name box not checked

• Signature does not match

• Excess Dollar Amount

Check Reviews:Can you find the errors?

• No errors

Check Reviews:Can you find the errors?

• Excess dollar amount• Name box not checked

Check Reviews:Can you find the errors?

• Improper price correction• Missing Signature

Check Reviews:Can you find the errors?

• Outside of use dates• No purchase price

Check Reviews:Can you find the errors?

• Excess dollar amount• Outside of Use Dates• Name box not checked

Check Reviews:Can you find the errors?

Review Checks Before Depositing

• Valid “use dates”

• Actual purchase price shown

• Actual purchase price on fruit and vegetable check doesn’t exceed authorized amount

• Signature in signature box

• WIC ID stamp is legible (no partial imprints)

Questions

WIC Shopping Guide

• For vendors and clients

• NEW edition effective October 1, 2017

• Need Additional shopping guides? 1-800-841-1410

• 11 languages

Important

• Always read the check carefully• Sell only the food printed on the check• If it’s not printed on the check, don’t sell it• Know approved foods• Rely on WIC Shopping Guide,

not your Point of Sale system

• Ask you to order WIC approved foods and formula you normally don’t carry

• Re-sign the WIC check if they sign it before the purchase price is entered

• Exchange outdated, spoiled, damaged, or defective item for the same product only

• Use manufacturer and store coupons and loyalty cards

WIC Customers CanPage 37

• Accept rainchecks, or come back to get items not purchased once the transaction is completed

• Substitute for an item on the check

• Receive cash, coupons, tokens, or any item with a dollar value for returned foods

• Use WIC checks to pay a bill or an account that they have at your store

WIC Customers Can’t

Minimum Inventory Requirements

These are the amounts of

WIC approved foods stores must

have available at all times.

8 oz or 16 oz

Brand specific

Barley, multigrain, oatmeal, rice, whole wheat

Plain

MIR: 32 oz including TWO 8 oz containers

Approved

Cans, Jars, or pouches

Single Serve Containers

Added fruit, formula, or flavors

DHA, pre- or probiotic

Not Approved

Baby CerealPage 4

4 oz glass jars

2-pack of 4 oz. plastic tubs

Stage 2

Specific brands

Single flavor or combinations

MIR: 32 jars or plastic containers; 4 varieties

Approved

DHA/ARA

Dinners

Desserts/cobblers

Stage 1 or 3

Pouches

Cereals or Grains

Not Approved

Baby Food – Fruits and VegetablesPage 4

2.5 oz glass jars

Brand specific (including some organics)

Stage 1 or 2

Any variety of single meat

With or without broth or gravy

MIR: 16 jars; 2 varieties

Approved

Plastic containers

Dinners

Noodles or rice

Stage 3

Added flavors or spices

Meat sticks

Not Approved

Baby Food – MeatsPage 5

Infant FormulaReference Sheet

Infant FormulaReference Sheet

Match formula to the check:

Quantity

Formula name

Size

Type

MIR: 9 cans Similac Advance 12.4 oz powder

Formulas Approved by WIC

# of containers

Brand

Ounces

Powder, liquid concentrate , ready to feed

Therapeutic Formula – PediaSureReference Sheet

Match formula to the check:

PediaSure only, any flavor

With or without fiber

Check shows the number of six-packs of 8 oz plastic bottles

MIR: No minimum

Formulas Approved by WIC

Beans – CannedPage 6

Added flavors or spices

Chili, baked, or refried beans

Bean salad

Bean Sprouts

Mixed beans

Pouches

Not Approved

15 – 16 oz cans

Plain

Any brand

Low or reduced sodium

Non organic or organic

MIR: 64 oz total; 2 varieties. Dried or canned

Approved

Beans/Peas/Lentils – DriedPage 7

Added flavors or spices

Boxes

Barley, mixes, quinoa, Heirloom, sprouted, Farro

Coffee beans

Not Approved

16 oz bags

Any brand or variety

Non organic or organic

Approved

12 oz. to 36 oz. boxes

Brand specific

Combination of brands and sizes OK

MIR: 12 boxes; 3 varieties, at least one whole grain cereal

Approved

Bags

Chocolate flavors

Cylinders

Oatmeal as a breakfast cereal.

*Oatmeal is an approved Whole Grain Choice.

Not Approved

Breakfast CerealPages 8 -9

1 or 2 LB blocks

8 oz kosher only when “kosher cheese” is on the check

Domestic (Made in USA)

Six types

Any brand

MIR: 6 one-lb blocks, 3 varieties

Approved

Deli cheese

Extra sharp cheddar

Organic

Pre-sliced

String cheese

Added flavors, spices, nuts, herbs, seeds

Not Approved

CheesePage 10

12-count carton (1 dozen)

Plain, white, chicken eggs

Any brand

Small, medium, or large size

MIR: 6 cartons of 12

Approved

Brown eggs

Extra-large or jumbo size eggs

Liquid, pasteurized, powdered, or egg substitute products

Specialty

Non – chicken eggs

Organic

Not Approved

EggsPage 11

Chunk light tuna, 5 - 6 oz net weight

Pink salmon, 5 - 14.75 oz

Sardines, 3.75 – 4.4 oz

Any brand, in water

MIR: 12 cans; 2 varieties

Approved

Added flavors, spices

Albacore/yellowfin

Bags or pouches

Fresh

Frozen

Smoked

Specialty fish

Pole or line caught

Not Approved

Fish – CannedPage 12

Any brand or type Bags, bowls or packagesBulkOrganicWhole or cutIn foam trays wrapped in plasticMIR: 20 varieties; 5 varieties of fresh fruit & 5 varieties of fresh vegetables.

Approved

Edible blossoms or flowersHerbs or spices, such as cilantroSalad Bar ItemsOrnamental or decorative Party trays/platters

Not Approved

Fresh Fruits and VegetablesPage 13

Any size, bag, or steamer pouchOrganic or non organicAny brandFrozen beans okay (black-eyed peas, edamame, garbanzo, & lima beans)

Approved

Added herbs, oils, seasonings, pasta, riceBattered or BreadedDeli itemsDried fruits or vegetablesHash browns, Mashed potatoes, Tater Tots

Not Approved

Frozen Fruits and VegetablesPage 14

Brand specific

Tomato and vegetable juice only

Approved

Cartons or glass bottles

Cider/Cocktail

Fruit juice

Fruit juice blends

Refrigerated

Unfiltered

Not Approved

Juice – Tomato/Vegetable(46 oz) Page 15

11.5 or 12 oz. frozen containers

Any brand 100% orange or grapefruit

Otherwise brand/flavor specific

MIR: any combination of 6 total cans, plastic bottles, or frozen containers; 3 varieties

Approved

Ciders, cocktails or “ades”

Organic

Unfiltered

Not Approved

Juice - Frozen(11.5 oz or 12 oz) Pages 16 - 17

Any brand 100% orange juice

Otherwise brand specific

MIR: any combination of 6 bottles; 3 varieties

Approved

Cartons/glass bottles

Ciders, cocktails or “ades”

Organic

Punch that’s not 100% juice

Refrigerated

Unfiltered

Frozen

Not Approved

Juice – FruitPlastic Bottles (64 oz) Pages 18 - 21

Fat content must match check

Lactose free, dry, or evaporated, cow milk only when printed on check

Meyenberg brand Goat milk only when printed on check including dry & evaporated

Plastic or paper containers

Homogenized and pasteurized

Gallons or half-gallons

Quarts for cow milk only if printed on check

Quarts for goat milk are allowed

MIR:10 gallons; including at least 5 gallons 1% or non fat; any combination of approved sizes

Approved

MilkPages 22 - 24

1 quart (32 oz)

Plastic container

Cow Milk

Homogenized

Pasteurized

Any brand

Low Fat & Nonfat –Plan or vanilla only

No MIR

Approved

2% cow milk yogurt

Whole cow milk yogurt

No added flavors or fruits

Greek yogurt

Light

Organic

Frozen/Drinkable

Not Approved

Milk - YogurtPage 25

16 oz only

Any brand or texture

Low Sodium

Natural peanut butter

No stir or stir

Salted or unsalted

MIR: 6 jars; 2 varieties

Approved

Bulk

Added flavors, spices or safflower oil

Omega 3

Organic

Powder

Freshly ground or grind-it-yourself

Spreads

Not Approved

Peanut ButterPage 26

8th Continent

Pacific Ultra Soy in vanilla or original

Silk Original soymilk

Half-gallon soy beverage OK when check says 2 quarts

No MIR

Approved

Almond, coconut, hemp or rice milk

Blends or creamers

Other flavors, sizes, or brands not listed as approved

Shelf stable Silk Original

Not Approved

Soy BeveragePage 27

16 oz container

Brand specific

Calcium-set

Plain

Cubed or sliced

Organic okay

Refrigerated

No MIR

Approved

Added flavors, foods, or spices

Baked

Dessert tofu

Fried

Non refrigerated

Not Approved

TofuPage 28

14 - 32 ozBags or boxesAny brand Organic okayGluten-free Instant or regularExtra long, long, medium, or short grain

Approved

Added flavors, foods, or spices

Bulk

Mixed Rice

Basmati, Jasmine, Quinoa, White, Wild rice, sprouted or germinated

Boil-in-bag

Not Approved

Whole Grain ChoicesBrown Rice - Page 29

16 - 32 ozBags or boxesAny brand Organic okay

Approved

Added flavors, foods, or spices

Bulk

Quinoa, grits

Sprouted or germinated

Not Approved

Whole Grain ChoicesBulgur - Page 30

16 - 32 ozBags or boxesCardboard CylindersOrganic okayAny brand Instant or quickOld Fashioned or regularRolled or steel-cutGluten free

Approved

Added flavors, foods, or spices

Boxes with individual packets

Bulk

Granola, grits

Metal cylinders

Pouches

Quinoa

Not Approved

Whole Grain ChoicesOatmeal – Page 30

8 to 32 oz package

Corn or corn masa

Whole wheat

Brand specific

Non organic or organic

Low sodium

Soft tortillas

Approved

Added flavors, foods, or spices

96% whole wheat

Hard shells –chips/bowls/tacos

Mixed-grain

Store-made

Light/carb lite/fat reduced

Not Approved

Whole Grain ChoicesSoft Tortillas - Page 31

16 - 32 oz

Bag or boxes

Whole wheat or whole durum wheat

Any type

Brand specific (including some organics)

Approved

Added flavors, foods, or seasonings51% whole grain or whole wheatBulkGluten freeMulti-colored or mixed grainRefrigerated/freshRice pasta/buckwheat

Not Approved

Whole Grain Choices100% Whole Wheat Pasta - Page 32

16 - 32 oz

100% whole wheat

Any brand

Organic okay

Low sodium or sugar free

Loaf and sliced

Approved

Added flavors, foods, or spicesArtisan or gourmetBagels or English MuffinsUnwrapped or store-made“Light” or “lite”Gluten-freeMultigrainFrozen or refrigerated bread or dough

Not Approved

Whole Grain Choices100% Whole Wheat Bread - Page 33

14 to 32 oz packages

100% whole wheat

Any brand

Organic

MIR: 128 oz total; at least 32 oz brown rice, oatmeal, bulgur, tortillas, or pasta, and 2 loaves of bread

Approved

Added flavors, foods, or spicesArtisan or gourmet bunsUnwrapped or store-made“Light” or “lite”Gluten-freeMultigrainDinner, French, or Hoagie bunsFrozen or refrigeratedSourdough

Not Approved

Whole Grain Choices 100% Whole Wheat Hamburger & Hot Dog Buns

Page 34

Food Quiz!

• Website:http://www.doh.wa.gov/YouandYourFamily/WIC/WICVendors

(or search for “WA WIC vendors”)

• WIC Shopping Guide

• WIC Infant Formula references

• WIC shelf tags, door signs, check guards & retailer ID stamps

• eWIC (EBT) monthly webinars

WIC Resources

Questions

Don’t forget to sign the attendance roster…

Please complete and turn in your evaluation form!

Thanks for AttendingWIC Vendor Training 2017

2017 WIC Vendor Training

WIC Vendor Management1-800-841-1410, extension 2

Joice HagenKelley HixWIC Vendor Management TeamDepartment of Health