Rachel Walker rwalkergd@gmail.com - 201.290.6069

Little Ferry, NJ 07407

Summary of Qualifications

-More than four years of hospitality and management experience. -Able to effectively communicate with large amounts of people daily.

-Work efficiently independently, as well as, interactively with co-workers and clients -Provide innovative solutions to issues affecting business structure improvement.

-Able to effectively multi-task and problem-solve with ease, particularly while under pressure. -Quick learner who takes pride in her work.

Professional Experience

Hampton Inn – Ridgefield Park NJ

Front Desk Supervisor October 2012 – Present

Manage front desk staff to ensure a conducive and motivated work environment

Ensure proper data-maintenance, customer care, and shift coverage is met

Improve efficiency by restructuring of work environment and deploying project implementations

In charge of charge-backs, credit card disputes, and responsible for reconciliation of daily activity reports

Draft and negotiate contracts

Organize and oversee all new hires as well as create learning materials to accelerate training through thought-leadership

Improve strategy and development, as well as customer service, by encouraging staff through positivity and example

Work directly with clients in order to resolve any and all issues, all while maintaining complete composure and professionalism

Maintain appearance and inventory levels of work stations

Bank Teller April 2014 - June 2015

Effectively and accurately communicating with customers about banks policy and product knowledge such as product type, disclosures, and rates.

Accepted retail and/or commercial deposits, loan payments, process checking and savings account withdrawals.

Maintained an adequate cash drawer at all times; this included buying and selling currency from the vault as necessary

Balanced cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks.

Assisted in ordering, receiving, verifying, and distributing cash.

Answered customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line.

Performed as a team member in allocating and coordinating the work flow.

Education

Bachelor of Science in Graphic Design St. Thomas Aquinas College

Skills

Microsoft Word, Microsoft Power Point, Microsoft Excel, WordPress, Adobe Creative Suit

Awards and Accomplishments

Hotel awarded Hampton’s “Mover and Shaker” Award for Improvement in Overall Service in 2014 while under my management and exemplary staff.

Redesigned and implemented more effective company procedures which resulted in an increase in national ranking and overall service scores by almost 20%.

Regularly recognized on Medallia SALT Surveys for providing excellent service.

Art work accepted in Morristown, NJ Art Museum, Art work accepted in St. Thomas Aquinas College juried student art show for three straight years.