QUIZ SHOWQuestion and Answer Samples and Techniques

What did we learn last week?

Week 4 Objectives• Analyze the influence of attitudes, emotions, personalities,

and values on behavior.• Develop plans to maximize motivation and satisfaction.

What do you like about the places where you work?

ATTITUDES ARE:Evaluative statements

(favorable or unfavorable) concerning objects, people or events.

Attitudes• What kind of attitudes do we have? • Attitude about higher education? • About UOP? • About faculty? • About final exams?

Attitudes• Cognitive Dissonance- (Leon Festinger, 1950’s) refers to

any incompatibility that an individual might perceive between two or more attitudes or between behavior and attitudes.

• Org implications of CD = modification of attitude to make it compatible with the cognition of what has been said or done.

Affect is:

A generic term that covers a broad range of feelings that people experience.

A.

B.

C.

D.

E.

Main components of attitudes are:

Experiences, affect, and behavior.

Views, values, and behavior

Personality, values, and experiences

Recognition, effect, and personality

Cognition, affect, and behavior

Job Attitudes• Job satisfaction • Job involvement • Organizational commitment • Psychological empowerment

• Perceived organizational support • Employee engagement

Why should the job attitude of employees/followers be important to managers/leaders?

Job Attitudes & Org Commitment

• Org Commitment– Affective– Continuance– Normative

Individual ActivityRank the top 10 factors that are most important to you.2013 Employee Job Satisfaction and Engagement Survey

Emotions are:

Intense feelings that are directed at someone or

something.

Moods are:

Feelings that tend to be less intense than emotions and that often lack a contextual stimulus

Understanding emotions & moods improves our ability to explain and predict

Negotiation

Emotions• Emotional labor• Emotional intelligence (EI)• Emotional regulation

Should managers consider these aspects of emotions?

Personality is determined by:

Heredity

Environment

Experiences

Team Activity

Is there a double standard for men and women at work?

4. Should leaders train their followers to separate the emotions from the work setting? Why or why not?

5. As leaders should we treat men and women differently to make up for a double standard?

Motivation Theories• Maslow’s Hierarch of Needs

Motivation Theories• Theory X & Theory Y

Motivation Theories – Two Factor TheoryTwo-factor theory

•  

Motivation Theories – Self-Determination Theory

Two-factor theory

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Motivation Theories – Goal Setting Theory

Two-factor theory

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Motivation Theories – Self-efficacy Theory

Motivation Theories – Reinforcement Theory

Motivation Theories – Equity Theory

Motivation Theories –Expectancy Theory

The job characteristics model (JCM) focuses on:

1. Skill Variety2. Task Identity3. Task Significance4. Autonomy5. Feedback

Ted Talks

Dan Pink Video