Questions about your medicines (QAM) 10 - 11 November 2000

Boltzman Institute 10 - 11 November 2000

Brussels - Belgium

Questions aboutQuestions aboutYour MedecinesYour Medecines

Questions about your medicines (QAM) 10 - 11 November 2000

Why “Why “QQuestions” ?uestions” ?You can never learn enough about all

commonly used medicines by the whole population...

But you can easily teach them to ask five questions before using a new drug.

Questions about your medicines (QAM) 10 - 11 November 2000

The 5 Key The 5 Key QQuestionsuestions What does this medicine do ? How and when do I use it ? For how long do I have to use it ? May I drive when I take this medicine ? What side effects or risks should I know

about this medicine, and what do I do when they occur ?

Questions about your medicines (QAM) 10 - 11 November 2000

• Providing a model of counseling based on the questions

• Encouraging patients to ask these questions

• Providing advice, help and support to patients who want to know more about there medication.

• Urging all commercial companies to structure their communication to the patient based on these 5 questions

• Displaying posters and providing relevant literature

Pharmacists will contribute to the Pharmacists will contribute to the development of these 5 questions :development of these 5 questions :

Questions about your medicines (QAM) 10 - 11 November 2000

How “How “QQaM” ?aM” ?• Implementation – with an image campaign for pharmacies– with a public education program through pharmacy– with a launch of new medicines in partnership with the industry

• Material :– posters, leaflets, stickers, post-its, postcards,telephone

numbers ...

• Keep it running ...

Questions about your medicines (QAM) 10 - 11 November 2000

Last projectsLast projects• Germany : campaign in ‘96-’97 • Spain : campaign in the pharmacy• Portugal : pilot campaign in Lisboa (29 pharmacies)• Slovenia : education of pharmacists and leaflets for patients (all

pharmacists)• Belgium : pilot campaign around Bruges (60 pharmacies) in 1999 national

campaign in Belgium ( 65 %of pharmacies )

• Twinning projects : • Germany - Croatia• Finland - Estonia• Denmark - Latvia

Questions about your medicines (QAM) 10 - 11 November 2000

National BelgiumNational Belgium• Pilot study ( round Bruges)

– planned with a public education program through pharmacy

– post-its with the 5 questions

– information brochure for the pharmacist with education

– Information to the local doctors

• Material :– press articles, posters, post-its, and toothpaste ...

• Keep it running ...

Questions about your medicines (QAM) 10 - 11 November 2000

BelgiumBelgium• National campaign– planned with a public education program through pharmacy

– post-its with the 5 questions

– information brochure for the pharmacist with education

– Adaptation of our counseling tools based on the 5 answers

• Material :– press articles to the public and to the pharmacist, posters, post-its,...

• Keep it running ...

Questions about your medicines (QAM) 10 - 11 November 2000

Working with doctorsWorking with doctors• For expanding this structured knowledge to the patients– material used

– Adaptation of our counseling tools based on the 5 answers

• Same information doctors - pharmacists– makes confusion

– makes uncertain

• For keeping it running based on a permanent confrontation by the patients on structured information

Questions about your medicines (QAM) 10 - 11 November 2000

Working together will Working together will make make patientspatients go to a go to a better better compliancecompliance and and even even concordanceconcordance of of

there treatmentsthere treatments