Questionnaire - English Version

Dear respondent,My name is .. I am attending my postgraduate degree in the field of Business Administration at St. Mary University. Currently, I am conducting a study on The relationship between patient satisfaction and employee satisfaction: This study is purely academic research. Your genuine response is highly valuable to conduct this study and then to arrive at legitimate results. I hereby request you to fill this questionnaire and give me back the earliest time possible. Therefore, all your responses will be kept confidential. I would like to thank you for your willingness, effort and precious time to fill the questionnaire.Part I Organizational InformationName of NGO (local or International Pact Year started in Ethiopia ___________Number of Employees ___________Number of professional employees __________Annual budget ______________Number and type of projects __________________________________________________Questions for human resource department 1. How many staff have you recruited in the last three years?2. How many professional staff have you recruited in the last three years?3. How many of those have left?4. How long had they stayed by the time they left?5. Where did each of them go?6. What reasons did they give for leaving?7. What is your opinion of why they left?8. Did you conduct formal exit interviews and were they documented?9. What corrective measures have been taken as a result?10. Are there other measures that can help prevent avoidable staff turnover?11. Does the organization have a capacity building plan?12. What capacity building support are you receiving from a service provider?13. How is the capacity building effort helping make employs want to stay on?14. How do your conditions of service compare with those of similar organizations?Part II Questions to the staff1. Personal informationUnit/department ____________________Position _________________Sex Male/femaleAge of respondent ____________Marital status _____________Number of dependents ______________Professional training institution and qualification_______________________Previous employers_____________________Period of tenure on each past job_____________________2. Detailed questions to staffs Rating scale : 0 50 = non existent1= weak2 = there but not used3 = fine but needs improving4 = effective5 = exceptional2.1 How does the organization compare with other similar organizations in terms of compensation and conditions of service?Explain:Rate:2.2 How clear are the vision and mission of this organization? Is where the organization going and what it stands for clear?Explain:Rate:2.3 How free are individuals to express their true feelings or speak against the way some things are done in this organization?Explain:Rate:2.4 How are the relationships between employees and between employees and leaders?Explain:Rate:2.5 How can you describe the leadership style in this organization?Explain:Rate:2.6 What values are practiced in this organization?Explain:Rate:2.7 How are decisions made in the organisation?Explain:Rate:2.8 How facilitative are the policies, systems and procedures? Which ones specifically?Explain:Rate:2.9 How does the organization encourage self or personal development?Explain:Rate:2.10 What factors motivate you to stay on in your job?2.11 What factors (starting with the most important) would make you leave your job for another one?2.12 What should this organization do in order to retain staff?1