queries of Tender no: SW12102017147– RFP for “Selection of ...gil.gujarat.gov.in/tendercms/TenderDocs/20181216103810.pdf · Design, Development ... The queries have been responded

1

Responses of thequeriesofTenderno: SW12102017147–RFP for “Selectionof ServiceProvider forDesign,Development, Implementation,Training,HandHoldingandOperation&MaintenanceSupportfor8yearsforNewIntegratedFinanceManagementSystem”forFinanceDepartment(FD),GovernmentofGujaratThequerieshavebeenrespondedinthisdocumentfrompageno.4.RFPDocumentstandsmodifiedtotheextentclarificationshavebeenmadeinresponsesofqueries.FollowingaretheadditionalchangesmadeintheRFPdocuments.Biddermaykindlynoteofit.1. Department will provide the virtualization/cloud environment. Bidder has to provide proposed bill of

materialasfollowingformatinthetechnicalbid.a. BillofMaterialforHardware

Sr.No. *Description vCPU RAM HDDSpace

Quantity Remarks,ifany

*Description:requiredDBservers,appsevers,reportingserversoranyotherserver(forproduction,testingdevelopmentetc),equipmentrequiredforrunningtheapplicationatDCandDR1physicalcore=2vCPU

b. BillofMaterialforSoftwareSr.No. *Product

DescriptionUnitof

MeasurementLicensesquantityforDC

LicensesquantityforDR

Remarks,ifany

*Description:RequiredallthereadymadesoftwareincludingOSandDatabase,App,Web,BIetc.forDCandDR

2.RevisedFinancialBid

Sr.No. DescriptionTotalAmount(Rs.)

Taxes

1. CostofDevelopment/CustomizationofNewIFMSincludingdesign,development, implementation, training& testingasper thescopeofworkdefinedinthisRFP–Part1

2. CostofPanchayatiRajFinanceManagementSystem– Part2

3. IncaseofCOTSProduct(ERPSolution)costofproductfor30000users

4. * Cost of OS, Database licenses, BI Tools and other readymadesoftwarerequiredforrunningofapplicationinDC(PrimarySite)‐Part3

2

Sr.No. DescriptionTotalAmount(Rs.)

Taxes

5.

Cost of Operations and Maintenance of New IFMS & PanchayatFinanceManagementSoftwareSolution&DataMigrationsupportincludingTechnicalsupport,SoftwareUpgrades,Updates,patches,security updates, bug fixes etc. and development/ change inapplication–Part‐4

6. IncaseofCOTSProduct(ERPSolution),ATS&AMCoftheCOTS–Part5

7. * Cost of AMC/ATS of OS, Database licenses, BI Tools and otherreadymade software required for running of application in DC(PrimarySite)–Part6

8. Cost of Hand holding and support team at HO and DistrictLocations–Part7

9. CostofTraining

GrandTotal(Rs.) * The licenses for DRwill be counted 30% of the quantity and price quoted for DC. *For financialevaluation30%priceofpricequoted in line item4 (part3) and line item7 (part6) shallbe takencounted forDR Site. As andwhenDRmade operational byGovernment ofGujarat, theDR licensesmaximumupto30%maybeseparatelyorderedandsuccessfulbidderisrequiredtodeliverandinstallthe same.Thepayment for theDR shallbemadebasedon theactual licensesorderedand installedmaximumupto30%.OtherthanlicensespaymentnoadditionalpaymentshallbemadetobidderforO&MofDRSite.Example:Supposethegrandtotalofitem1to9is1000andthepriceofitemlineitem4(part3)is100andlineitem7(part6)is150rsthanfinalpriceforfinancialevaluationwillbe1000+100*30%+150*30%=10753.Approx.100BIusersrequiredforNewIFMS.TheselectedbidderhastocreateBIcellandtheselectedSIwilldepute2BIexecutiveswhowill assistall theseusers fordeveloping thereportsandgive the trainingon thesame.4.TheDatacentertools/readymadesoftwarementionedintheRFPshallbeprovidedbyDepartment.Otherthanthat any software required has to procure by the selected bidder. However, the application health andperformancemonitoringandanyissuerelatedtoapplicationshallbeaddressedbytheselectedbidder.5.FollowingfacilitiesshallbeprovidedbyGovernmentofGujarat:

RequiredVMs(aspertemplateinRFPandmutuallydecidebyGSDC&SelectedBidder) Storage‐CurrentSANisEMCVMAX200K HIPS‐HostbasedIPSforservers(allVMs)atGSDC IPaddresses(DMZ1,DMZ2,DMZ3,&PublicIP)‐Samewillbediscussattimeofimplementation VPNtoaccessVMs ServerloadBalancer‐CurrentSLBisARRAYAVX7600 TakethebackupasperDept'srequirement‐CurrentBackupSoftwareisEMCnetworker9.1&Current

TapeLibraryisQuantumScalari500

3

DCO‐DataCenterOperator‐willmonitorandsharereportsofresourceutilizationlikeCPU,PhysicalMemory&HDDSpaceUtilizationetctoselectedbidder.

CurrentstorageprovidedbyGSDCthencompatibilityrequiredforCurrentSANswitch‐Cisco9513 Belowreports list issubmittedbyCloudImplementationTeam,DCOwillprovidethe following

reportsforVMofCloud1) SummaryofchangesundertakenintherespectiveCloudinfrastructureincludingmajorchangeslike

configurationchanges,patchupdates,etc.andminorchangeslikelogtruncation,volumeexpansion,usercreation,userpasswordreset,etc.

2) Virtualization Layer patch update status of respective servers including the Virtual Machinesrunningonit

3) ComponentwiseserveraswellasVirtualmachinesavailabilityandresourceutilization4) ConsolidatedrespectiveSLAreport.5) Summaryofcomponentwiseuptime.6) Logofpreventive/scheduledmaintenanceundertaken7) DetailsofPatch,updatesimplementationstatusofsame8) Detailsofbreak‐fixmaintenanceundertaken9) Consolidatedcomponent‐wiseavailabilityandresourceutilization

6.Followingfacilitiesshallbeprovidedbyselectedbidder:

At timeof installationofapplication‐ApplicationSecurityAudit is required fromCERT‐INEmpaneledVendor.Afterinstallation,GSDCwillaudit2timesinayearasapartofGSDCpolicy.

PatchManagementwillbedonebySelectedBidderwiththehelpofcurrentDCO SelectedBidderisresponsibletocomplianceallVA/PT/ISO/anyotherauditdonebyGSDC. SelectedBidderhastoadhereallGSDC&ISOpolicy.

4

S.No

SectionNo&ClauseNo

PageNo OriginalClause Queryraised ClarificationbyFD/GIL

1 16 15 ThebiddermustgetandpresentanundertakingdulysignedbyauthorizedsignatoryoftheCOTSOEMtoconveyOEM’sacceptancetothefollowingarrangement…

TheOEMsdonotprovidelongtermguaranteeofprices.Kindlydeletethisclause

NoChange.AsperRFP.

2 6 13 Qualificationcriteria:ThebiddershouldhaveanexperienceofworkingasTSPorDeveloperforbuildinganITsystemcateringtominimum1000usersorresourcesanytimeinlastfiveyears

Pleaseelaborate.WillanERPimplementationwith1000usersbefine?

Yes.

3 2.24.6.1 22 TechnicalEvaluationofOfferedSolution Themethodologyofevaluationisverysubjective.Werequestsomehardevaluationmechanismsbeaddedtothis,suchasmarksforimplementations,people,turnoveretc.

AsperRFP.

4 3.2.1Pt5 32 SPhastomigratetheexistingdatafromanyexistingapplications(IFMS,CyberTreasury,DoI,etc.).Costfordatamigrationfromexistingapplicationshouldbeincludedinthepricebid.Duringthe8yearsofO&MperiodanymigrationactivitiesrequiredtocarryoutduetochangeinInfrastructure,Softwareetcshouldbedonebybidderatnoextracost…..

Thisscopeiscompletelyuncapped.Theamountofeffortsfordatamigrationneedtobecapped

AsperRFP.

5 3.2.3..keycomponentsofthescopeofwork(b)

36 Procurement,commissioningandmaintenanceofanyenablinghardware,storage,systemsoftware,manpoweretc.fortheBIsolution.

AreweallowedtogiveHWonthecloud

Yes.

6 3.2.3..keycomponentsofthescopeofwork(d)

36 Extraction,transformationandloadingofdatafromsourcesystems(internalsourcesoftheDepartmentandexternalsources)toDataWArehouse

Pleaseelaboratethescopeofthebasesystem

ETLforexistinglegacysystemaswellasproposedsolution.

7 3.2.3..key 36 Datacleansing(ifrequired)toensuredata Pleaseelaborateonwhatdoyou Qualityofthedataafter

5

S.No

SectionNo&ClauseNo


componentsofthescopeofwork(e)

qualitybeforeoraftermigration.AllthedataavailableinIFMSsystemwhichcanbeused.ThedatashouldbeextractedfromalltheinterfaceandmigrateddatabasementionedintheRFP.Thedataqualitylevelshouldbe99%.

meanby99%accuracy datamigrationanddatacleansingshouldbe100%.ChangeinRFPpageno.363.2.3

8 5.2:PaymentTerms.Pt1

107 Development/CustomizationofNewIFMSincludingdesign,development,implementation,training&testingasperthescopeofworkdefinedinthisRFPLineitem1

Thesepaymettermsareverybackloaded.Werecommend,10%onTeamDeployment10%oncompletiononsubmissionofprojectplanandkickoffmeeting10%ofthecostofDevelopmentofNewIFMSoncompletionofPreparationandapprovalofURS,SRSandSDDofAllmodules.25%ofthecostofDevelopmentofNewIFMS)oncompletionofDevelopment,Testing,securityauditincludingmobileappandwebportalofatleast50%functionalitiesofthephase115%ofthecostofDevelopmentofNewIFMSoncompletionofDevelopment,TestingandGo‐Live,securityauditandEQDCTestingincludingmobileappandwebportalofremaining50%functionalitiesofPhase120%ofthecostofDevelopmentofNewIFMS(mentionedinfinancialbid–Lineitem1and4)oncompletionofDevelopment,TestingandGo‐Live,securityauditandEQDCTestingincludingmobileappandwebportaloffunctionalitiesofPhase2

NoChange.AsperRFP.

6

S.No

SectionNo&ClauseNo


ofthescopeofwork10%ofthecostofDevelopmentofNewIFMSoncompletionof6monthsofGo‐Livefixingbugsanderrors

9 5.2:PaymentTerms.Pt1A

107 Development/CustomizationofPanchayatFinanceManagementSystemdesign,development,implementation,training&testingasperthescopeofworkdefinedinthisRFPLineitem2

Thepaymenttermsheretooareverybackloadedandnotatallfavorable.Werecommend:10%onTeamDeployment10%oncompletiononsubmissionofprojectplanandkickoffmeeting10%oncompletionofBlueprint20%ofthecostofoncompletionofPreparationandapprovalofURS,SRSandSDD.30%ofthecostofoncompletionofDevelopment,TestingandGo‐Live,securityauditandEQDCTestingincludingmobileappandwebportalofatleast50%functionalitiesofthescopeofwork20%ofthecostoncompletionof3monthsofGo‐Livefixingbugsanderrors

NoChange.AsperRFP.


107 IncaseofCOTSProduct(ERPSolution)lineitem3andCostofOS,DatabaseLicenses,BIToolsandotherreadymadesoftwarerequiredtoruntheapplicationlineitem4

Thisisathirdpartyproject.Theentire100%paymenthastobemadeondeliveryofpaperlicenses.

Bidderhastoprocureonlythatmuchlicenseswhichrequiredfordevelopmentpurpose.ThewholelicensesneedstobeprocurefromthedateofGo‐live.


107 ATS&AMCofCOTSfor8years‐Lineitem6andCostofAMC/ATSofOS,DatabaseLicenses,BIToolsandotherreadymadesoftwarerequiredtoruntheapplicationlineitem7:

ThepaymentforATSstartsfromthedatethelicensesaredelivered.Theconditionof“ItwillbepayableafterGoliveoftheproject.”–

No

7

S.No

SectionNo&ClauseNo


PaymentofATS/AMCwillbereleasedyearlyinadvance.(100%paymentafterthesubmissionofconfirmationregardingtherenewalofsupport/subscription.)ItwillbepayableafterGoliveoftheproject.

needstobedeleted


107 Training– LineItem9.PaymentwillbereleasedbatchwiseonsuccessfulcompletionoftrainingoftheparticularbatchandaftersubmissionofInvoiceasmentionedinFinancialbid

Thepaymentfortraininghastobereleasedwhenthetrainingisscheduled.IncasetheSPtrainerispresentasperscheduleandthetraineesdonotcome,thetrainingshouldebdeemedtobecompletedandpaymentbereleased.

AsperRFP.

13 6.2.2.1 111 Application(IFMS2)Availability‐ >=99.7% ThisneedstobedeletedastheSWuptimeisafactorofnumberofthingsandSPcannotbehelpliableforthesame

AsperRFP.

14 6.2.2.2 112 UserInterface AllpenaltiesneedtogoonuptimeandresponseasendtoendsystemnotincontrilofSP

AsperRFP.

15 General AsSPwillbeprovidingathirdpartyproductforlicenses,itisrequestedthateitherGILshouldprocurethelicensesthemselvesorsignaresaleagreementforgovernancepurposewhereSPwillnottakeanyliabilityforperformanceofthethirdpartyproduct,ieincasethirdpartyproductdoesnotperformSPbankguaranteecannotbeinvoked

AsperRFP.

16 2.29 25 PerformanceBankGuarantee:ThePerformanceBankGuarantee(PBG)hastobesubmittedwithinfifteen(15)workingdaysofreceiptofaward.ThePBGshallcomprisetwoparts;10%ofthevalueofDevelopmentCostof

WerequestthatthePBGbemadeinthefollowingparts:1.FirstPBGas10%oftheimplementationcostfor2years2.SecondPBGorImplementationlicenses,i.e.10%

AsperRFP.

8

S.No

SectionNo&ClauseNo


PriceBidvalidfor2yearswhichwouldbedischargedandreturnedafterGo‐Live+180daysandsecondpartas10%ofthevalueofO&MPeriodofFinancialBid(O&Mcomponent)validupto180daysbeyondtheexpiryofcontract.

ofthecostoflicenses3.ThirdPBGwhichshouldbeat10%forthesupportphaseonanannualbasisforthevalueofsupportoftheprojectimplemented.(GivingaPBGforaperiodof6yearsisnotfeasible)4.ThevalueofATSoflicenseschargestobeexcludedfromthePBG.

17 2.5/12 12 Thebidderwouldbeacompanyregistered/incorporatedunderIndiancompanyACTandmusthave5yearsofexistenceinIndia

ArepartnershipfirmsregisteredunderPartnershipActallowedtobid?

AsperRFP.

18 2.5/12 12 ThebiddermusthaveturnoverofatleastRs.500Croresforeachofthelastthreefinancialyears.(2013‐14,2014‐15,2015‐16,or2014‐15,2015‐16,2016‐17)

WillturnoverofmemberfirmsofDeloitteinIndiaandothercountriesbeconsideredforthepurposesofcalculatingtheturnoverthreshold?

AsperRFP.

19 2.5/12 12 Thebiddershouldhaveexperienceindevelopmentandimplementation,supportservicesofatleastOneSolutionincludingITinfrastructureinfinancialsectorinIndia,likebanksorstategovernment/PSUauthorities/PrivateOrganizationinlast5years/ongoingfromlast1yearhavingprojectvalueof10croreandhaving35site/branchLocation.

WillexperienceofmemberfirmsofDeloitteinIndiaandothercountriesbeconsideredforthepurposesofexperiencecriteria?

AsperRFP.

20 2.5/12 12 TheBiddershouldbeaTotalSolutionProvider(TSP)havingCMMilevel5certificationandISO9001:2011/ISO9001:2008,ISO27001:2005/ISO27001:2013certification(InformationSecurityManagementSystem)

WillCMMilevel5certificationofmemberfirminIndiabeallowedfortheseeligibilitycriteria?

AsperRFP.

21 2.5/12 12 ThebiddershouldhaveanexperienceofworkingasTSPorDeveloperforbuildinganITsystemcateringtominimum1000usersor

WillexperienceofmemberfirmsofDeloitteinIndiaandothercountriesbeconsideredforthe

AsperRFP.

9

S.No

SectionNo&ClauseNo


resourcesanytimeinlastfiveyears. purposesofexperiencecriteria?22 2.5/13 13 Thebiddershouldhaveatleast1000

technicallytrainedemployeesonitspayrollason31.03.2017

CantechnicallytrainedemployeesofmemberfirminIndiabeconsideredforthisrequirement?

AsperRFP.

23 2.5/13 13 Thebiddermustgiveundertakingdulysigned&sealedbyAuthorizedSignatorythatifthiscontractisawardedtohim,hewillemployalltheresourceswiththenecessarycapabilitiescateringtodifferentphasesofprojectimplementation,asdefinedinthescopeofwork.ResourcesneedtobeDeployedatdirectedbyFinanceDepartmentoffices/placesspecifiedbyFDinGandhinagarandanydistrictofGujarat

Sincethis'saFixedpriceBid,willtherebeaflexibilitytodeployresourcesonacombinationofonsite/offshoremodel?

AsperRFP.

24 2.5/14 14 Thebiddermusthaveimplemented&operationalizedsuchCOTSbased3projectsof12croreor2projectsof15croresor1projectof24croreinlast5years

WillexperienceofmemberfirmsofDeloitteinIndiaandothercountriesbeconsideredforthepurposesofthisexperiencecriteria?

AsperRFP.

25 2.5/14 14 Thebiddermustgetand presentanundertakingdulysignedbyauthorizedsignatoryoftheCOTSOEMtoconveyOEM’sacceptancetothefollowingarrangement“TheCOTSOEMprovideragreestoprovidetheadditionaluserlicenseswithfollowingconditions:Additionallicensesshallbeprovidedatadiscounttothequotedpriceinthisbidsubjecttofollowingdiscountschedule:Additionallicensesshallbeprovidedatadiscounttothequotedpriceinthisbidsubjecttofollowingdiscountschedule:·30000userlicenses:Asperpricequotedinfinancialbid(Theunitpriceofthesamewillbecalculatedaccordinglyas:UnitRate=QuotedRatefor30,000users/30000andsimilar

ThiswillneedtobeagreedwiththeCOTSProvider.PresumethiswillbecoveredundertheagreementbetweenCOTSproviderandtheGujaratGovt.

AsperRFP.SPhastobring.

10

S.No

SectionNo&ClauseNo


methodforcalculationofunitrateforATS/AMCfor8yearswillbeapplicable)·Forpurchaseofadditionallicensesquantityfrom30001to50000,bidderhastoprovide50%discountonunitquotedpriceonincrementalquantity·Forpurchaseofadditionallicensesquantityfrom50,001andabovebidderhastoprovide80%discountonunitquotedpriceonincrementalquantity

26 3.2.1/32 32 Solutionproviderhastomigrateexistingdatafromanyexistingapplications(IFMS,Cybertreasury,DoIetc.)andsuchcostshouldbeincludedinthebid.

DataMigrationshouldbeajointeffortsinceitwilldependonthedatamigrationstrategy.ItwillbehighlyvoluminoustotransfertheentiredatafromtheexistingIFMSapplicationtothenewapplicationandoursuggestionwouldbetransferonlyopenitemsfortransactionalpurposesintotheoperationalsystemandsummarizeddataforthepurposesofsummarizedreportingintothenewDataWarehouse.Ifastudyhasalreadybeendoneinthisregard,Canthedetailsbesharedaboutthefollowing:1.Listofapplicationswhichwillhavetransactionandmasterdatarelevantformigration.2.Detailsonapplicationwhosemasterortransactionaldataneedstobemigrated

Transactionandmasterdataoffollowingsystemshouldbemigrated.1.IFMSincludingcybertreasury2.CutomizedInsurancesolution3.IWDMSBudgetpart

27 3.2.4/41 41 Systemshouldhave facilityofPSUdetailmanagement.

Pleaseelaborateonthis‐ isitrequiredonadailybasisormonthlybasis?.IfPSUDetailmanagementmeansaregular

TooltouploadaFinancialStatementinprescribedfortmatandstatustrackingandmonitoring.The

11

S.No

SectionNo&ClauseNo


monitoringoftheiroperationsintermsoffundsutilization,thenitwouldrequireanonlineintegrationoftheirsystemswithIFMSwhichcouldbecumbersome.IfPSUdetailmanagemententailsgivingtherespectivePSUsatooltouploadtheirfinancialstatementsonamonthlybasis,thenitcanbedoneusingtheWarehousemanagement.KIndlysharethelistofinformation/functionrequiredunderPSUdetailmanagement

systemshouldhavealsofacilitytouplodthefinancialdetailsofSociety,trust,missionsandindependentbodies.

28 3.2.4/44 44 GOILoans‐ MatchingofpaymentofGOIloanwithE‐kuber

Wearenotclearon'matching'.DoesthismeanreconciliationfromtheLoanfeedoftheGovtwithe‐Kuber?Ifit'sotherthanthis,kindlyelaborate.

Yes.

29 3.2.5/46 46 Capabilitytomaintainsinglemodeldatabasecapturingallpersonalandjobrelateddataofallkindsofemployees.AlltheadministrativedecisionsrelatingtoemployeeswillbetakenbyHRMSandpaymentprocessingwillbedonebyIFMS

1.ClarityonprocessestobecoveredinHRMstoolandERPtool.SincepaymentwillbefromERPtoolbutthepayrollprocessingwillbedoneinlegacyHRMS.2.IsthecurrentHRMSonSAPplatform?

1.AsperRFP.2.Yes.

30 3.2.5/48 48 Functionalityofissuanceofe‐token 1.KindlyelaborateontheProcessofissuanceofe‐tokenandapplicationcurrentlyused

Currentlyphysicaltokenisissuedwhichneedstobeautomized.

31 3.2.5/51,52

51,52

PensionprocessinginTreasuryincludingprocessmedicalbillofpensionerbyproperscrutiny,generationofformC,auto‐restoreCVPincaseofmultipletimerevisionofpay/pension

1.Forregularemployees,payrollisruninHRMSandpaymentisexpectedinNewIFMS.Forpension,boththepayrollrunandpaymentisexpectedinIFMS.EmployeeReportsincludingefficienciesetc.areexpectedtobe

1.ProposedIFMSisspecificallymeantforFinancialTransactionofStateswhileHRMScoversotheradministrativieareastoo.2.Physicalvisitwasarrengedfor

12

S.No

SectionNo&ClauseNo


reportedfromIFMS.Pleaseletusknowifthere'saspecificreasonastowhytheexistingHRMSsystemscan'tbetakenoverbyCOTSifCOTShasthecapabilitytodoso?2.KindlyelaborateontheProcessrelatingtogenerationofformC,autorestoreCVPandapplicationcurrentlyusedforit

understandingofalltreasuryfunctionsincludingpension.

32 3.2.5/54 54 ManagementofGroupInsurancefundincludingscheduleauthoritygeneration,Paymentauthoritygeneration.

1.Existingapplicationusedforthisfunction.2.Volumeofinsurancebusiness3.Arewelookingforendtoendinsurancefunctionandsolutionorworkaroundtocaterlimitedrequirement

ThisisspecificschemeforGovt.employeesandcannotbecomparedwithgeneralinsurancebusiness.SospecificutilitymentionedRFPshouldbedeveloped.

33 3.2.5/56 56 ProvisionforImplementationofCTS‐2010Cheques

1.ExpectationfromsystemforCTS‐2010cheques.Isitchequeprintingfunctionorchequecreation

Chequestationaryisprovidedbybankorgettingprintedbygovernment.ChequewritingisexpectedinconsolationwithCTS2010.ImagesofpaidchequeneedtobereceivedfrombankandsubmittoAG.

34 3.2.5/56 56 E‐vouchershouldconformtoSection5ofITAct,andmustbedigitallysigned.

1.ProcessexplanationofE‐voucher

Visitwasarrenge forunderstandingofTreasuryfunction.

35 3.2.8/67 67 DirectorateofInsuranceincludingcalculationofpremium,renewalnotices,insuredreports,registersetc.andco‐insurancebusiness.Andlegalsectionwithvariousregisters.IPAClaimprocesswithnameofschemeandamount

1.Existingapplicationusedforthisfunction.2.Volumeofinsurancebusiness3.Arewelookingforendtoendinsurancefunctionandsolutionorworkaroundtocaterlimitedrequirement

1.Existingapplicationdoesnothavingthisfunction.2.VolumeofInsurancebusiness300filesperDay.TotalSizeofDatabase5GB.DatabasehavinginOracle10g.Frontendused

13

S.No

SectionNo&ClauseNo


JAVATechnology.3.YesWearelookingforendtoendinsurancefunctionandsolution

36 3.3/91 91 OnsiteMaintenanceofProductasperSLA 1.DoesOnsitemeaneveryPanchayat/Branchetc

AsmentionedinRFP.

37 3.6/97‐98 97,98

ProductmodulesmustsupportbothEnglishandGujarati.TheApplicationUserInterfacewillbeEnglishandGujarati.InputlanguagewillbeEnglishhoweverUIandreportswillbebothEnglishandGujarati.BudgetspeechandpublicationreportshouldbeenteredinbothGujaratiandEnglish.ForGujaratitypingUnicodestandard(shrutifont)shallbeused.ThenumberofsystemshouldautomaticallygeneratefromEnglishtoGujarati.

PresentlyourCOTSisunabletosupportGujarati‐itsupportsHindi.ItcanbeenhancedtosupportGujaratithroughtools.ButthenumeralswillalwaysbeinEnglish.Isthatacceptable?

No.Theapplicationshouldbebilingual.ItshouldsupportbothEnglishandGujarati.

38 3.8.1/99 99, Completesourcecodeisexpectedaspartofdocumentation.

PresumeforCOTSproduct,thesourcecodewillberequiredonlyforadditionalcustomeffortandnotforthewholeproduct.Pleaseconfirm

Acceptable.COTScodetoimplement.

39 8.1/117 117 ForinterpretationofanyclauseintheRFPorcontract,theinterpretationoftheFinanceDept.willbefinalandbindingonSI

Canthisnotberewordedandmadeasmutualconsent?

Notacceptable.

40 8.2/117 117 TheFinanceDept.willallocatework/assignmenttotheSI.

ShouldthisnotbelefttotheSPtodecideonworkallocationconsideringthatit'sFixedpriceprojectandSIwouldknowbesttoallocateworkwithinit'steam?

No.ItwillbeSI'sresponsibilitytoallocateresourcestoFinanceDepartment.

41 5.2/108 108 PaymentTerms– 60%ondeliveryofpaperlicenses,20%onsuccessfulinstallation,andtherest20%oncompletionof3monthsoffinalgoliveandbugfixing

Needtodefinepaperlicenses,alsoneedsupportfromGILtorelease100%oninstallationasthisneedstobepaidtotheOEM/COTSvendor

Asabove

14

S.No

SectionNo&ClauseNo


42 5.3.1/109 109 TheFD/GILshallcertifyactualimplementation WhileFD/GILshallcertifyactualimplementation,thedecisiononcompletionofmilestone/workdonesuccessfullyneedstodeterminedmutually

NoChange.AsperRFP.

43 6.2.1/111 111 APenaltyof0.5%ofcontractvalueofrespectivemilestoneofSoftwareApplicationperweekdelaysubjecttomaximum5%.Softwareaudit/certificationshallbecarriedoutatthesolediscretionofFDforcertifyingtheperformanceoftheapplicationagainstthetargetperformancemetrics.

Thiswillneedtobediscussedwithserviceproviderforthereasonsandjustificationofdelay,thenonlythesamecanbeapplicable

NoChange.AsperRFP.

44 6.2.2 OperationalRelatedPenalty: ProductAvailabilityDowntimerequiredformaintenance,newinitiativesundertakenbyTSPorforPerformanceenhancementmeasuresshallnotbeconsideredwhilecalculatingproductavailability.Allmajormaintenanceshallbecarriedoutinaplannedmannerafterannouncingitacrosstheplatform.Uptimerequiredis99.7%.Penaltychargedwillbe:INR1,00,000forevery10hoursofdowntimeatastretchorinpartsonaquarterlybasis.AndINR80,000foreverysubsequenthourofdowntimeatastretchorinpartsfortotaldowntimemorethan10hoursonaquarterlybasis.

Thiswillneedtobediscussedwithserviceproviderforthereasonsandjustificationofdelay,thenonlythesamecanbeapplicable

NoChange.AsperRFP.

45 Page14andpara13

BiddershouldhavedemonstrableexpertiseandexperienceinprovidingandcustomizingCOTS.Thebiddermusthaveimplemented&operationalizedsuchCOTSbased3projectsof12croreor2projectsof15croresor1projectof24croreinlast5years

PleaseclarifyisthisexperiencerequirmentontheproposedCOTSproductoranyotherCOTSproduct?

AnyCOTSprductwithFinancerelatedmodulesexperience

46 Gene FunctionalRequirments Isthereanycompliancetobefilled Wheneverformatisgiven

15

S.No

SectionNo&ClauseNo


ral infortheFunctionalrequirmentsspecifictionsandifso,whatistheformatinwhichthesameneedstobefilledin?

bidderhastogivethecomplianceinparticularformat.Wheneverformatisnotgiven,biddermaygivethecomplianceintheirownformat.

47 Page30

UnderFinancialDataWarehousemodule‐InsuranceModulehasbeenmnetioned.

TheInsurancemodulerequirementisonlyfromReportingpurposeortransactionprocessingisalsoexpected.RequestyoutopleasecheckanddecidewhethertheScopeofInsurancecanbeexcludedfromthisRFPastherequirementsandscopeofinsurancemayitslefbeconstruedasaseparatepoject.

Bothreportingandtransaction.AsperRFP.

48 Page95

Theproposedsolutionshouldbeonopenstandardandcompatiblewithothertechnology.Sothat,thereshouldnotbeanyproprietary/OEMlockinsituationduringthe8yearsofO&MperiodexcludingCOTS,BI,OSandDB.

RequestyoutopleaseclarifythisclauseisNotapplicableforCOTSSolution,BI,OperatingsystemDatabase.

AsperRFP.Itisalreadycovey.

49 Page46

2.Payroll&EmployeeDatabase•SystemwillhaveprovisiontocollectemployeedatafromDDOlevelandHODlevelandprovideMISandDSSreportsforhighdepartment.•SystemwillhavevariousstackholdersfordatacollectionandvalidationlikeDDO,HODDepartmentFinanceDepartmentThesestackholders‘rolesareasperbelow.

WiththeSAPHRSolutionsarealreadydeployedthroughSATHIApplication,pleaseclarify,whethertheEmployeedatabase,Payrollcomputation,ReiembusementsshouldbehandledhereaswellorwewilljustgettheprocessedfilefromSATHIandmakepaymentshereinthisIFMSsystem.

AsRFP.

16

S.No

SectionNo&ClauseNo


50 Pageno35

•BusinessIntelligence,AnalyticsandReportingSolutiona)TheDepartmentreceivesandanalyzesalargevolumeofdatasuchasEmployees,Pensioners,Budgetforecasting,investments,debts,payments,receipts,etc.

CanyoupleaseletusknowthenumberofuserswhowillbeusingthisBusinessIntelligence,AnalyticsandReportingSolution?PleaseincludeTheproposedBItoolsandreportingsolutionshouldbelistedinanyquadrantofanyofthelastthreeyearsofGartner/Forresterreport,sinceDatabasehasalsobeenincorporatedwithsimilarlistinginGartner/Forresterreportinanyquadrant.

1.Asabove.2.Nochange.

51 Page139

IncaseofCOTSProduct(ERPSolution)costofproductfor30000users

CanyoupleaseletusknowthenumberofusersforthefollowingprimarilyfromHWSizingperspective.UserswhowillbeusingthePlanningandBudgetingsolution;UserswhowillbeusingCoreFinancesolutionforPayments,Receipts;DebtManagement;WaysandMeansmanagement;UserswhowillbeusingforPensionprocessingandInsuranceandAuditManagement;NoofPensionerswhosepaymentstobeprocessed;OthercategoryofUsersnotlistedabove.

Sr No Module Name

Number of User

1 Grant Distribution 843

2

Online Bill Processing (OBP) 11515

3 Treasury Bill Processing (TBP) 1142

4 PAO MLA Bills 1

5

Expenditure and Receipt Accounting (ERA) 1197

6 Earnest Money Deposit (EMD) 614

7

Personal Deposit and Personal Ledger Account (PDPLA) 1261

8 Stamp Processing 413

9 Cheque Inventory (CI) 416

17

S.No

SectionNo&ClauseNo


10 Letter of Credit (LC) 1425

11 Employee Census 5084

12 Pension Payment (PPO) 1052

13 Pay Fixationv (PF) 12052

14 DPPF‐GPF 31

15 DPPF‐HBA/MCA 25

16 DPPF‐NPS 30

17 DPPF‐PP 217

18 LF‐PP 126

19 LF‐MPR 2

20 LF‐PVU 160

21

Pay Verification Unit (PVU) ‐ Central 19

22

Debt Management Office (DMO) 5

23 Cyber Treasury Portal (CTP) 31

24 DSS/MIS 5068

Total 42729 52 119 8.10.2.ForCOTSProductthefullIPRofthe

customized/developedsolutionforthisprojectshallrestwiththeFDexcepttheCOTS,BI,OSandDB.IncrementalIPRwillbecreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;hencesuchIPRwillrestinGovernmentofGujarat.IncaseofCOTSProductthestateGovernmenthasrighttoretaincustomizationlayerandshouldtheagreementwithserviceproviderandtofurtherdevelop.Therefore,Governmentof

Wewillnotbeabletoaccommodatethisclausepleasenotetheproduct/servicesinvolvedbelongtoSAP,furtherifthereisanydeveloping/customizingthesameistomeetthescopeoftheworkandnootherintent.Hence,anySAPmaterials,andallIntellectualPropertyRightsembodiedtherein,shallbethesoleandexclusive

NoChange.AsperRFP.

18

S.No

SectionNo&ClauseNo


GujaratwillholdIPRofthecustomizedCOTSsolution.Thesamewouldbeapplicabletocopyrights.TheTSPshallsignany/allthedocumentsinthisregardandwillgetnecessaryundertakingtothiseffectfromtheCOTSOEM.TheGujaratGovernmentfurtherintendsusecustomizedCOTSbacktotheCOTSOEMtoenableittouseinGovernmentorganizationsinotherStatesorinorganizationsinGovernmentofIndia.TheCOTSOEMwillhavetoagreetothisarrangementandwherever,theCOTSOEMusesGovt.ofGujaratcustomizedCOTSsolutionorgetsadditionalprojectsofDepartmentofElectronics&IT,Govt.ofIndiaoranyotherstategovernment,itwillhavetopaytoGovernmentofGujaratalicensefee/accessfee/sharingfee/royaltyof20%ofprojectfeescollectedtowardsthecustomizedsolution(Licensefeescollectedtowardsdatabaselicenses,OperatingSystemlicenses,COTSwillnotbeincludedforsharing)fromthetenderingauthorityortheTSP(TotalSolutionProvider)isincluded)ofsuchprojects.Atthetimeofawardingcontract,authorizedrepresentativeofCOTSOEMwillhavetosignaseparatecontractagreementtosuchanextentwithGovt.ofGujarat.TheTSPhastogetsuchanundertakingfromtheOEMatthetimeoffilingthisbidandhandoverthesourcecode,Metadatadetailsetc.totheFinanceDepartmentatdifferentstagesofcustomizationandbeforereleaseoffinalpaymentoncompletionoftrainingandrolloutofsoftware.

propertyofSAP,SAPSE(theparentcompanyofSAP)oritsortheirlicensors.ExceptfortherightssetforthintheSAPSOFTWARELICENSEANDSUPPORTAGREEMENTGeneralTermsandConditions,LicenseeisnotpermittedtomodifyorotherwisemakederivativeworksoftheSoftwareorotherSAPMaterials.AlsoforIFMSprojectssinceSAPwillbidthroughtheirSIlicensefee/accessfee/sharingfee/royaltyof20%ofprojectfeeswillnotbeapplicable.ThisisonlyapplicabletoSIwhogetthisIFMSprojectandreplicatethesameinotherdepartments,oranyotherGovt.Entityprovidedtheyagree.

19

S.No

SectionNo&ClauseNo


53 119 8.10.3.TheFinanceDepartmentshallhavetheunrestrictedrighttodeployoruseNewIFMSapplicationsoftwareandthedocumentationrelatedthereto,inanyGujaratstategovernmentdepartment,atnocosttoclient.

RequestedtopleasespecifyexactnosofusersgoingtousethisIFMSapplicationapartfromFinancedepartment.

Biddermayenvisagedbasedonexistingusersandprovisionedfornext8year.

54 91 Currently,Govt.ofGujaratisinprocessofSelectionofAgencyforSupply,Installation,CommissioningandSupportofCloudEnabledInfrastructureatGSDC,GandhinagaronbehalfofDepartmentofScience&Technology,GovernmentofGujarat(RFPNO.:GIL\DST\SDC_Cloud\2016‐17dated24.03.2017)whichisavailableonhttps://gil.gujarat.gov.in/tendercms/TenderDocs/201722118593593.pdfTheexistinginfrastructureandfutureenvironmentdetailsisavailableintheRFP.TheNewIFMSsolutionwillbehostedonthiscloudinfrastructure.Forstorage,EMCVMA200Kstoragewillbeprovided.

HWprovisioningasrequiredfortheimplementation‐HANAapplianceswillbeprovidedaspartofthisinfra‐structure‐Pleaseclarify.AlsopleaseclarifywhetherthecurrentinfrastrucureprovidedatGclouddatacentreofCiscoarescalableandHANAcertifiedornotandifrequiredbySAPwhetherthiswouldbescalableornot.SecondlypleaseclarifywhethertheoperatingSystemrequiredtorunSAPapplicationswillbeprovidedbyFinancedepartmentornotorwhetheritwillberesponsibilityofSI.

AsperRFP

55 93 DocumentManagementSystem:InagovernmentapplicationlikeIFMS,itmustdealwithlotsofdocuments&contentsacrossvarioussectionoftheoverallIFMSapplication.Henceitisnotjusttheholdingthecontentatoneplace,butitisalsohoweffectivelythecompletemanagementofenterprisecontentfromitscaptureanddisposition.Thus,deliveringcontextualinformationtobusinessstakeholdersforimprovedcollaboration,smarterdecisionmakingandenhancedcustomersatisfactionisofprimeimportance.

PleaseclarifythenumberofuserswhowillbeusingthisDMSsystem?Pleasealsoclarifyathirdpartyproductcanbeusedforthispurpose?

AllusersofIFMS.TheDMSshouldbeasperstandardmentionedintheRFP.Biddermayusedthethirdpartyproduct.However,theentireresponsibilityincludingimplementation,integration,upgrade,updateswillbeliewithbidders.

20

S.No

SectionNo&ClauseNo


56 37 TheproposeddatabaseshouldbelistedinanyquadrantofanyoflastthreeyearsofGartnerreport.Thedatashouldbestoredinminimum128bitencryptionmechanism.Theusercredentialshouldalsobestoredindatabaseinencryptedformat

Requested to please amend theclause as under.The proposeddatabase should be listed in anyquadrantofanyoflastthreeyearsof Gartner/Forrester report. Thedatashouldbestoredinminimum128 bit encryption mechanism.Theusercredentialshouldalsobestored in database in encryptedformat

The proposed databaseshould be listed in latestreportofGartner/Forester.The data should be storedin minimum 128 bitencryptionmechanism.Theusercredentialshouldalsobe stored in database inencryptedformat.

57 95 Aftercompletionof8yearsandatthetimeofhandover‐takeover,SPhastoprovidetheapplicationwithlatesttechnologyversion,updateandupgrades.

ItisalsomandatoryforbothCOTSandBespokesolutionwithin8yearstimeframealsoSP/SIneedstoprovidedetailsontechnicalupgrades,versionupgradeandupdatesalso.Thisshouldnotbelimitedtothataftercompletionof8yearssupportandatthetimeofhandoveronlySPhastoprovideapplicationwithlatesttechnologyversion,updatesandupgradesasthiswillrestrictFinanceDepartmentandGILtogetthelatestversionoranyspecificupdatesreleasedduring08yeartimeframerelatedtoapplication,Databaseandanyotherplatformusedforthisproject.Bidderhastoprovidealllatestupdates,releasesontheproductgivenanditisuptoFDandGILtodecidewhethertoimplementornot.

ItwillbeapplicabletobothCOTSaswellasbespokedevelopment.

58 22 4.DatabaseExchangeFacility Pleaseexplaintherequirementandthefaciitiesexpected.

Itisinterface/integrationbetweentwosystemsforexchangedata.

21

S.No

SectionNo&ClauseNo


59 28 1)Integrationbetweenthetreasurysystemandthestakeholderdepartmentsforrealtimetransferofinformation.

Existingsystemsarerunninginwhichplatformandwhatareallthedbmsareinvolvedandwhatkindofdatatobetransferinrealtime.(example:files,images,databasetransactions)

ExistingIFMSPlatform:J2EE,DatabaseMySQL,InsuranceSolution:Database:Oracle10g.Frontend:JAVA.IWDMS:J2EE,Database:Oracle

60 97 SPshallberesponsibleformanagementofthedatabaseduringthecontractperiod.Whilerollingouttheproject,itisenvisagedthathistoricaldataofExistingIFMSwillbemigratedinNewIFMS.TheSPwillberesponsibleforcapturingthatdata.CurrentlythesizeofthedatabaseofexistingIFMSis1.8TBandCTPis73GB.

PleaseclarifythedatasizeoftheproposednewsystemDoesitrequireallhistorydatafromIFMS1.8TBandCTP73GBtobemigratedtothenewsystem?

IFMS2TBandCTP100GBInsurance5GBandIWDMSBudget1GBshouldbemigrated.

61 97 TheselectedServiceProviderisrequiredtomigratealltheexistingdataavailablewithDepartmentinthedigitizedformatoftheexistingapplications(IWDMS&IFMS,CTP,etc.)ifrequired,initscurrentdatabasetothenewsystemtobehostedatStateDataCentreatfreeofcost.Costfordatamigrationfromexistingapplicationshouldnotbeincludedinthepricebid.

IFMSandCTPdatasizesalreadygivenintheaboveclause.WhatisthedatasizeofIWDMS.ThescopeofthisRFPisonlyforIFMSandwhatisthelogicofdongDataMigrationofothersystemslikeIWDMSandCTPtothesystemtobehostedatStateDataCenterwithoutanycost?

TheCyberTreasuryPortalisapartofIFMSitself.Onlyitismaintainedinseparateserver.IWDMSapplicationiscontainbudgetrelateddata.Soonlythosebudgetrelateddataneedstobemigrated.

62 16 The bidder must get and present anundertaking duly signed by authorizedsignatory of the COTS OEM to convey OEM’sacceptancetothefollowingarrangement“TheCOTS OEM provider agrees to provide theadditional user licenses with followingconditions:Additional licenses shall beprovided at a discount to the quoted price inthis bid subject to following discountschedule:• 30000 user licenses: As per pricequoted in financial bid (The unit price of thesame will be calculated accordingly as: Unit

ThiswillbeapplicableasperstandardSAPEndUserlicenseagreement.Requestedtopleaseamendtheclauseaccordingly.Priceholdcannotbegivenformorethan03years.Requestedtopleasemodifytheclause.

NoChange.AsperRFP.

22

S.No

SectionNo&ClauseNo


Rate= Quoted Rate for 30,000 users/30000andsimilarmethodforcalculationofunitratefor ATS/AMC for 8 yearswill be applicable)•For purchase of additional licenses quantityfrom 30001 to 50000, bidder has to provide50% discount on unit quoted price onincremental quantity• For purchase ofadditional licenses quantity from 50,001 andabovebidderhas toprovide80%discountonunitquotedpriceonincrementalquantity

63 16 Besides the costofCOTS licenses, if thereareother items in the bid document which alsoattractcostsbasedonquantityofuserlicensesthenallsuchlicensesshallattractdiscountsasmentioned above in their lump sum onetimecostorintheirannuallicensingcosts.TheTSPshall give this undertaking in respect of suchquantities which are chargeable by him. Thediscount shall be computed against the pricequotedintheFinancialBidofthisRFP.Furtherthe quantity indicated above includes suchlicenses bought by other Governmentorganizations, inside and outside Gujarat,which go in for rapid roll out of IFMS eitherpursuant to an agreement with the state ofGujarat or pursuant to decision by theDepartmentofelectronicsandIT,Governmentof India underNational e‐GovernancePlan orunderanyotherschemeforrapidrollout.Thediscount shall apply on incremental quantityand not on the cumulative quantity. Suchundertaking will have to be taken from theOEM and to be submitted by the TSP alongwiththeBid.

Thisisnotacceptabletous.AnynewdepartmentoutsidefinancedepartmentGujaratwillbetreatedasnewentityforlicenseagreementandimplementation.Alluserlicensearegivenbasedonentitycreated.Allthefreshimplementationorrolloutofthelicenseswillbeconsideredasnewandseperatelicenseagreementonly.

NoChange.AsperRFP.

23

S.No

SectionNo&ClauseNo


64 19 The Finance Department shall have theunrestricted right todeployoruseNew IFMSapplication software and the documentationrelated thereto, in any Gujarat stategovernment department, at no cost to client.StateGovernmentmaychoosetocarryoutthecustomizationofthesoftware,aftertheexpiryof the post implementation support, by anywaytheywant.

ThiswillbeapplicableasperstandardSAPlicensingpolicyforwhichtheFinanceDepartmentisentitledto.Requestedtopleaseamendtheclause.Forthecustomizationpartafterpostimplementationsupportperiodof08years,respectiveSIhastogivebinding.

NoChange.AsperRFP.

65 31 •Pensionmodule PleaseletusknowwhetherthePensionmodulewillbecoveredntheSATHIorwillneedtobescpedunderthisproject.

PensionprocessingfromendtoendwillcarryoutinIFMS2.0.

66 132 ManufacturerauthorizationForm SAPwillprovideStandardMAFtoitsbiddingSI,otherdocumentationregardingwarranty,developmentcentre,sourcecodewillbegivenasSAPstandardOEMself‐certificationformat.Requestedtopleaseclarify.

AsperrevisedFormat.

67 72 PanchayatFinanceManagementSystem PleasespecifynosofPFMSuser,Village,TalukaandDistrictforbothPFMSapplicationsandBIuser

PFMSusers‐ approx‐8000users,BIusers‐approx‐43users.

68 132/133

DocumentationfromOEMforCOTS AnyotherspecificdocumentifrequiredbyFDwillbegivenbySAPonitsownSelfcertificationformatgivenby

Wheneverformatisgivenbidderhastogivethecomplianceinparticularformat.Wheneverformatisnotgiven,biddermaygivethecomplianceintheirownformat.

69 108 PaymentTermsonCOTSlicensesforERP,DBandOS,BItools

Requestedtoamendpaymenttermsclauseasunder:1)80%paymentofdeliveryofPaperlicenses2)10%paymenton

Asabove

24

S.No

SectionNo&ClauseNo


SuccessfulInstallation3)10%paymentoncompletionof03monthsoffinalgolive

70 3.2.2.ApproachofSPforadoptingtheSolution

33 BiddershouldhavetosubmittheproposeBillofMaterialforNewIFMSwithdetailsrequiredminimumnumberofCores,Memoryetcasapartoftechnicalbids.

Webelievethat,SIhastodohardwaresizingonlyanddepartmentwillproviderequiredhardware(Server,StorageBackupsolutionwithbackupsoftware,Firewall,SLB,NetworkDevices,Securitydevicesetc.)tohosttheapplicationatDCandDRsite.Pleaseconfirm.

Yes.ItwillbeprovidedbyGoG.

71 ThekeycomponentsofthescopeofworkoftheServiceProviderinclude

36 b)Procurement,commissioningandmaintenanceofanyenablinghardware,storage,systemsoftware,manpoweretc.fortheBIsolution.

IssupplyofHardwareforBIsolutionisinbidder’sscopeofwork?OritwillbeprovidedbydepartmentPleaseconfirm.

Yes.

72 3.3.Operation&MaintenanceSupport

91 Monitoring&ReportingServer/Systemperformance

Isbidderhastosupplylicenses(EMS)forMonitoring&ReportingServer/Systemperformance?

Department will providethe same. However, themonitoring has todonebyselectedbidder.



WhowillberesponsibleforserverOSinstallation,management&Administration?

BiddershallberesponsibleforserverOSinstallation,managementandadministration.

74 3.3.Operation


IsbidderhastosupplylicensesforBackupandrestorationofOS,

BackandrestorationsoftwareforDCwillbe

25

S.No

SectionNo&ClauseNo


&MaintenanceSupport‐PageNo91

ApplicationanddatabasesoftwareatDC&DRSite?

providedbydepartment.


SPbiddershallsetupcentralizedhelpdeskatFD(Gandhinagar)tologcomplaintsoftheusersandissuethelogticketnumberandcommunicatethecorrectivemeasure.Theservicemanagement/supportrequestmodule/toolshallbeprovidedbytheSP.SPshallprovideCustomersupportinterfacewithonline,telephoneandon‐sitesupport,andotherdeliverablesasdescribedbelow.ThespaceforhelpdeskfacilitywouldbeprovidedbyGovt.ofGujarat.

Webelievethat,ITinfra,TelephonelineandSpaceforHelpdeskwillbeprovidedbydepartment/Client.Pleaseconfirm.

Yes.Itwillbeprovidedbydepartment.

76 TechnicalDetails:

94 ·Portal&Mobileappconcurrentusers:ExpectedconcurrentusersonInternet&MobileappPortalAllGovt.employeesotherthanteacherswhoinvolvedinfinancialtransaction.oAllClass1&Class2employeesofStatePanchayatoAllusersofaccountingbranchofstategovt.officesoCitizenwhowillbepayingtogovt.treasuries

ForSizingofHardware, RequestyoutoprovideapproxtotalnoofusersandexpectedconcurrentusersforPortal&MobileAPP.

It cannot be envisaged.Bidderhas todoprovisionconsidering8yearsplan.

77 3.4.2.BiddershallproposetheOperationandMaintenanceteamfor

95 2.CentralSiteO&MTeam:SystemAdministrator,System/BusinessAnalyst,DBA,SecurityExpert,NetworkAdministrator,PortalExpert,BIExpertandMobilityExpertetc.withBE/MCA/PGinIThavingminimum4to6yearsofexperienceintheirrespectivefield.

PleaseconfirmtheworkinghourseofCentralSiteO&MTeamPleasedefinetheNumberofresourcesrequiredforsection3.4.2pointb,serialno2(CentralSiteO&MTeam:)IsbidderhastodeployanymanpoweratDRLocation?Pleaseconfirm.

Generally, it will be 10:00to 19:00. However inmonth of march it will be10:00to10:00withoutanyextra cost. In case of anycriticality it will beavailable as and whenrequired.

26

S.No

SectionNo&ClauseNo


projectasfollow(costofthesamehastomentioninfinancialbidpart6

78 General Digitalsignatureusers Kindlyprovidethenumber/countofdeptusersusingdigitalsignatures.Weunderstandthatthecertificateswillbegivenbythedepartmenthoweverthisinfoisrequiredandimportantforustoprovidecompleteendtoendsolution.Weneednumbers/countofdigsignatureusers.

Currently5000DSCareinuse.

79 General EMS Weunderstandthatthedepartmentwillprovideallthetool,dependentDB,dependentsoftware,middlewareandOStohosttheEMSsolution.Pleaseconfirm.

EMSsolutionisalreadyhostedinSDC.

80 General DR WeunderstandthatDRisatdelhi/Hyd.Pleaseconfirmifitiscloudenvorphysicalstandaloneinfra.

Cloudenvironmentwillbeprovided.

81 General HRMSandPayroll OurunderstandingisthatemployeedataandpayrollprocessingwillbedoneinHRMSsystem.WeneedtodevelopanewHRMSandPayrollSystemfortheforemployeesOTHERthanthose

AsperRFP.

27

S.No

SectionNo&ClauseNo


coveredbySATHIapplication.Pleaseconfirm.PleasedefinetheclearscopeofHRMSandPayrollfornewIFMS.

82 General HRMSandPayroll PleaseprovidethelistofallthemoduleswhichneedstobeimplementedunderHRMS

AsperRFP.

83 General HRMSandPayroll WhatwillbethetotalnoofemployeeswhowillbeaccessingthisnewHRMSsystem

Approx.15000userswillusepayrollmodule.Itmaybeincreasedinfuturealso.

84 General HRMSandPayroll Pleaseprovidethetotalnoofemployeesalongwiththelocationdetailswhowillbeaccessingthenewproposedpayroll.

Approx.15000userswillusepayrollmoduleacrossthestate.Itmayincreaseinfuturealso.

85 Pg46 DataentrymodulewhichneedstobedevelopedinNEWIFMSandpaybill,payfixation,paymentbills,disbursementwillbeprocessedthroughNEWIFMS.

Pleaseprovidethetotalnoofmodulesforwhichwejustneedstobuiltupdatacapturingscreensandnottheentireprocessflow.

Theentireprocessflowhastobedeveloped.

86 General Payroll Pleaseprovidethetotalnoofemployeesforwhomthepayrollbegeneratedfromthenewproposedsystem

Currently4.62lakhsemployeesareinGovt.Includingpanchayatandgrantinaidschoolandcurrently25000employeespayrollgeneratefromSATHI(currentHRMS).No.ofemployeesmayincreaseordecrease

87 General Payroll PleaseprovidetheconcurrencyfornewproposedHRMSandpayrollsystem

NonewHRMShastodevelop.AllthefunctionalitieswillbepartofIFMS2.0

28

S.No

SectionNo&ClauseNo


88 General Dev/testingenv Pleaseallowustododevelopmentandinternaltestingatoffshorelocation.IfnotallowedthenpleaseconfirmthatHW,SW,DevspacewillbeprovidedbyGovtfordevelopmentandinternaltesting.Weassumethatthedev/testinginfraincludesphysicalspace(toseatasmanypeopleasproposedbyus),furniture,locallan,connectivitytoSDC&DRsites,desktops,servers,database,operatingsystem,applicationserversoftwareetcrequiredforappdevandtestingwillbeprovidedbydepartment.Pleaseconfirm.

1. No offshoredevelopment.2. Only physical space,furniture, Local LAN,connectivity to DC & DRsite, desktop, servers areprovided by department.The software like OS,database should bebrought by the selectedbidder.

89 4.1AcceptanceCriteria

AcceptanceCriteria StandardprovisionfordeemedacceptancemustbeincludedtoincludedeemedacceptanceineventtheFDdoesnotprovideacceptancecertificateoncompletionofUATorstartsusingthedeliverablesinliveenvironmentbeforebeingaccepted.Anycostofreworkingshallbebornebythebidderifthedefectattributabletothebidder.

NoChange.AsperRFP.

90 5.2PaymentTerms

PaymentTerms BidderstandardpaymenttermswhichareCorporateFinancemandatemustbeincluded.Allpaymentsdueformorethecreditperiod(30days)willattractaninterestattherateof2%per

NoChange.AsperRFP.

29

S.No

SectionNo&ClauseNo


month.BidderalsoreservestherighttowithholdtheprovisionofservicestillsuchtimeallthepaymentsduetoitunderthecontracthavebeenmadebytheFD.

91 6.2.2.PenaltyCalculations

PenaltyCalculations Overallpenaltycapforbreachofallapplicableservicelevels(operational,developmental)shouldbecappedat1%ofthetotalcontractvalue.

NoChange.AsperRFP.


PenaltyCalculations Oursubmissionisthatifthedelayduringimplementationphaseissolelyandentirelyattributabletobidder,theLD/penaltybecappedat0.5%ofthecostofundeliveredgoodsandservicesperweek,notexceeding10%ofthevalueoftheundeliveredgoodsandservices.

NoChange.AsperRFP.


PenaltyCalculations Bidderwouldliketofurthersubmitthatitshallnotbeliableforanypenaltiesiftheperformanceordelayissuesisreasonsbeyondthebidder’scontrol.

NoChange.AsperRFP.


PenaltyCalculations Acoupleofmorestandardexceptionstouptimeshouldbeincluded.(a)TimelostduetodamageormalfunctioninthesystemoranyunitsthereofduetocausesattributabletoFDsuchasattachmentofadditionaldevices,makingalterationtothesystem,maintenanceofthesystem,etc.withoutthebidder’sconsentand/

DelaywhichisnotattributabletoSP,willnotbeconsidered.

30

S.No

SectionNo&ClauseNo


orfailuretomaintainthesiteasrequiredbythebidder;(b)thebiddermayalsorequesttheFDforashutdownformaintenancepurpose,whichrequestwillnotbedelayedordeniedunreasonablybytheFD;(c)Timetakenforbootingthesystem;(d)Timelostduetounavailabilityoflinks.

95 8.10‐IntellectualPropertyRights

IntellectualPropertyRights ‐OnlysourcecodeoftheportionofthesolutioncustomizedexclusivelyandspecificallyfortheFD,andassociateddocumentation,shallbetransferredtotheFD.

NoChange.AsperRFP.

96 8.10.1 Theserviceproviderisadvisednottobringanysoftwareasbaselayerforfuturedevelopmentasasolution.FinalsolutionIPRwillbesoleandexclusivepropertyofdepartment,expectBItools,OSandDB.ServiceProviderwillhavenoclaimtoanybaselayeroranyothercomponent.InbespokedevelopmentaswellasCOTSproducttheFinanceDepartmentshallhavefullrightsofsharingsourcecodewithGujaratStateGovernmentDepartments/Boards/Corporations./PSUsorotherGujarat’sStateGovernementEntity.IncaseofbiddernotofferingtheCOTS(ERPSolution),thanthebidderhasalsototransfersourcecodesodevelopedfortheIFMSprojecttoGovernmentofGujarat.Thesourcecode,fullydocumentedforitsarchitecturewillbeexclusivepropertyoftheGovernmentofGujaratandthebidderwillhavenorighttouseitanywhereelsewithoutpriorapprovalofthe

IfwearedeployingBidderproprietarysolution/framework,neithercanthesource‐codebehandedovertothecustomer,norcantheFDhavefullrightstomodify.Alicenseagreementwillbeexecutedwiththecustomerwhichwillgovernthetermsofsuchlicensing.

NoChange.AsperRFP.

31

S.No

SectionNo&ClauseNo


GovernmentofGujaratthroughtheFinanceDepartment.IfGovernmentofGujaratallowstothebiddertheuseofthissourcecodethenitwilltake20%ofthecostofapplicationdevelopmentforthesubsequentprojectsasRoyaltyfee.ConsideringtherightsofgovernmentofGujaratoverthesourcecode,thebidderisspecificallydirectednottouseanyproprietarylayereitherofitsownownershiporofownershipofotherswiththesourcecodetodeliverthesolutionfortheIFMSproject.

97 8.10.2‐T TheGujaratGovernmentfurtherintendsusecustomizedCOTSbacktotheCOTSOEMtoenableittouseinGovernmentorganizationsinotherStatesorinorganizationsinGovernmentofIndia.TheCOTSOEMwillhavetoagreetothisarrangementandwherever,theCOTSOEMusesGovt.ofGujaratcustomizedCOTSsolutionorgetsadditionalprojectsofDepartmentofElectronics&IT,Govt.ofIndiaoranyotherstategovernment,itwillhavetopaytoGovernmentofGujaratalicensefee/accessfee/sharingfee/royaltyof20%ofprojectfeescollectedtowardsthecustomizedsolution(Licensefeescollectedtowardsdatabaselicenses,OperatingSystemlicenses,COTSwillnotbeincludedforsharing)fromthetenderingauthorityortheTSP(TotalSolutionProvider)isincluded)ofsuchprojects.

BidderInternal:Plsthoroughlycheckfeasibilityandacceptabilityofthearrangement.IfdeployingthirdpartyCOTS,plsensureback‐to‐backcommitmentsfromtheOEM.

Ok.

98 8.10.4 Standardexceptionstobidder’sobligationtoindemnifyagainstthird‐partyclaimsofIPinfringementmustbeincluded.

NoChange.AsperRFP.

99 8.10.6 Patches,updates,releasesshall NoChange.AsperRFP.

32

S.No

SectionNo&ClauseNo


freeofcostonlyifavailablesofromOEM.Else,thecostasadvisedbyOEMwillhavetobebornebytheFD.

100 8.11Inspection/Testing

ReasonableaccessshallbeprovidedtotheFDor,itsrepresentatives/nominatedagencytothebidder’slocations,facilitiesandmaterialstotheextentrelevanttotheservicesunderthecontractandprovidedthatFDanditsnominatedagenciesaccordappropriatetreatmenttothebidderconfidentialandproprietaryinformation.TheFDshallensurethatnominatedthirdauditageny/ciesorexaminersarenotdirectcompetitor/softhebidder.

Ok.FDwilltakecareofit.

101 8.11.2(e) Deemedacceptanceprovisionassubmittedabovewillbeapplicable.

NoChange.AsperRFP.

102 8.13Suspension

Breachshouldbeofmaterialobligations.

NoChange.AsperRFP.

103 8.14Termination8.14.1

Terminationbydefaultmaybeinvokedwith30days’noticeforfailingtoperform“material/fundamental”obligationsduetoreasonssolelyandentirelyattributabletothebidder,witha30daysperiodtocure/remedysuchbreach.

Asperanswerofqueryno.107

104 8.14.2 OnterminationforconvenienceatFD’soption,itissubmittedthatareasonablecompensationtomeet

NoChange.AsperRFP.

33

S.No

SectionNo&ClauseNo


bidder’sagreedcommitmentsshouldbemadebyFD.

105 8.14.3 Iftheanyriskpurchaseisinitiatedduetothereasonssolelyandentirelyattributabletothebidder,biddershallbeliableforexcessamountsupto10%ofthevalueoftheundeliveredgoodsandservices.

NoChange.AsperRFP.

106 8.14.5and8.14.7

“Satisfactory”isasubjectiveterm.Inanyeventoftermination,FDshallbeobligatedtopayforallservicesrenderedbythebidder,andtowardsreimbursableexpenses,uptotheeffectivedateoftermination.

NoChange.AsperRFP.

107 8.15TerminationforDefault

Terminationbydefaultmaybeinvokedwith30days’noticeforfailingtoperformmaterial/fundamental”obligationsduetoreasonssolelyandentirelyattributabletothebidder,witha30daysperiodtocure/remedysuchbreach.

(a)TheagreementmaywithoutprejudicetoanyotherremedyforbranchofAgreement,bythirty(30)daysadvancewrittennoticeofdefaultprecededby30days’notice,senttothebreaching/defaultingSPbeterminated,inwholeorpart;(i)ifSPfailstodeliverduetoreasonsentirelyattributabletoSPanyoralloftheserviceswithintheperiodsspecifiedintheRFP,orwithinanyextensionthereofgrantedbyFDorifSPfailstoperformanyother

34

S.No

SectionNo&ClauseNo


obligation(s)undertheAgreementduetoreasonssolelyandentirelyattributabletoSP,andifthebreachcontinuesevenafterthenoticeofthirtydaysgivenbytheFDtoSPtoremedythebreach.(ii)BytheFD,inthejudgmentoftheFD,SPhasengagedincorruptorfraudulentpracticesincompetingfororinexecutingtheproject.

108 8.25LimitationofLiability

The entire liability of the bidder shall belimitedtoMaximum(Limitationofliability)=Paymentmadetothebidderandexplicitlyexclude all direct, indirect and consequentiallossesimpact,etc.totheDepartmentexceptasmaybedeterminedbycourtsoflawundertheapplicablelawandawardedafterfollowingthedueprocessoflaw.

Foravoidanceofdoubt:‐ Bidder’aggregateliabilityshallbesubjecttoanoveralllimitofthefeespaidbytheFDtothebidderinthe12monthperiodprecedingthedateonwhichtheclaimarose‐Neitherpartyshallbeliabletotheotherforanyspecial,indirect,incidental,consequential,exemplaryorpunitivedamagesoranylossofprofitorrevenuearisingunderorinconnectionwiththecontract,evenifsuchotherpartyhasbeenadvisedofthepossibilityofsuchdamages.

Innoeventshalldepartmentliableforanyindirect,incidental,special,consequential,relianceorcoverdamage,lossofprofits,revenue,dateorinrespectofallsuits,actions,losses,expenses(includingbutnotlimitedtolegalfeesandcostsofdefenceandanyTaxthereon)incurredbybidder.However,innoeventthetotalliabilityofbidderundertheprojectexceedthetotalfeesreceivedbybidderfromtheClientunderthisproject,asofthedatesuchliabilityarose.

109 8.27Maintena

Standardwarrantydisclaimershallbeincluded.

NoChange.AsperRFP.

35

S.No

SectionNo&ClauseNo


nceserviceincludingWarrantySupport

110 8.28TaxesandDuties

Allthefeespayabletothebidderareexclusiveofanysales,useandvalueaddedtax,servicetaxGST,ortaxesofsimilarnature.anysuchtaxeschargedthereonbyanyApplicablejurisdiction,wheresuchtaxesareApplicable,FDshallberesponsibletopayandreimbursesuppliertheamountofsuchtaxes.Eachpartyisresponsibleforitsownincometaxesandcorporatetaxes.anyrevision(upwardordownward)oftheApplicabletaxesandlevies(includingintroductionofnewtaxesandlevies)shallbebornebytheFD.

Accepted.ThetaxeswillbeapplicableextraasperGovt.rule.

111 9.8FormVIII–EarnestMoneyDeposit/BidSecurityintheformofBankGuaranteeFormat

ThisEMDFormatdoesnothavethestandardclausewhichisinsisteduponbyallbanks.Needtoaddasgivenhereunder:Notwithstandinganythingcontainedhereinabove‐OurliabilityunderthisbankguaranteeshallnotexceedRs______/‐(Rupees________________only).‐Thisbankguaranteeshallbevalidupto‐‐‐‐‐‐‐‐‐‐‐Weareliabletopaytheguaranteedamountoranypartthereofunderthisbankguaranteeonlyifyouserveuponusawritten

AsperFDGR

36

S.No

SectionNo&ClauseNo


claimordemand(andwhichshouldbereceivedbyus),onorbefore‐‐‐‐‐‐‐‐‐‐before14.30hours(IndianStandardTime)whereafteritceasestobeineffectinallrespectswhetherornottheoriginalbankguaranteeisreturnedtous.

112 9.9FORMIX‐PerformanceBankGuarantee

NeedtoaddtheclauseasundermandatedbyBidderFinance:ThisBankGuaranteeissuedby____________________Bank,onbehalfofBidderinfavoroftheFDisinrespectofanewContractdated________________.Ascommunicatedby,onthedateofexecutionofthisBankGuaranteeanamountofRupees______________(Rupees______________________________only)isoutstandingandpayabletoBidderbytheFD,inrespectofperviouscontractsbetweenBidderandFD.AscommunicatedbyBidderonthedateofexecutionofthisBankGuarantee,therearenooutstandingdisputesrelatedtoanyperviouscontractsbetweenBidderandFD.

AsperFDGRmentionedinRFP.

113 General Newclauseproposed:Third‐PartyComponents

Provisionforthird‐partymaterialswhichneedtobeormaybeprocuredadditionallybytheFDandtheirlicensingtermsshouldbeincluded.

AsperRFP.

114 General Newclauseproposed:Bidder’sPre‐existingIntellectualProperty

Detailedprovisionforownershipofbidder’spre‐existingintellectual

NoChange.AsperRFP.

37

S.No

SectionNo&ClauseNo


propertymustbeincluded.

115 General Newclauseproposed:FD’sobligationtoindemnify

FD’sobligationtoindemnifythebidderonclaimsofinfringementarisingfromFD‐providedcontent/materialshouldbeincluded.

NoChange.AsperRFP.

116 General Newclauseproposed:TerminationbyBidderfordefaultbyFD

Thebiddermayterminatethecontractbyservingawrittennoticeof30daystotheFD,intheeventofanynon‐paymentofanysumwhichisdueandpayabletothebidderfortheservicesalreadyrendered,beyondthecreditperiodstatedintheinvoiceandifsuchdefaultisnotcuredwithinthecureperiodof30daysstatedinthenoticeoftermination.

NoChange.AsperRFP.

117 General Newclauseproposed:LimitationofLiability ThebiddershallbeexcusedandnotbeliableorresponsibleforanydelayorfailuretoperformtheservicesorfailureoftheservicesunderthecontractifsuchdelayorfailureisbeduetoreasonsattributabletotheFD,thirdpartyserviceprovidersorreasonsbeyondthereasonablecontrolofthebidder.Thebiddershalltakesuchactionsasmaybenecessarytocorrectorremedythefailuresordelays,andshallbeentitledtoinvoicetheFDforadditionalcostsincurredinconnectionwithcorrectionorremedyasaboveontermsagreedupon.

NoChange.AsperRFP.

118 General Newclauseproposed:Non‐exclusivity Standardnon‐exclusivityprovision NoChange.AsperRFP.

38

S.No

SectionNo&ClauseNo


mustbeadded.119 General Newclauseproposed:EmployeeNon‐

SolicitationEmployeenon‐solicitationclausemustbeincorporated.

NoChange.AsperRFP.

120 General Newclauseproposed:EntireAgreement Entireagreementprovisionbeincorporated.

NoChange.AsperRFP.

121 General Newclauseproposed:EntireAgreement Further,needtoinclude:TotheextentpermittedbyApplicableLaw,apartyisnotliabletoanotherpartyincontractortortorinanyotherwayforarepresentationorwarrantythatisnotsetoutinthecontract.

NoChange.AsperRFP.

122 General Newclauseproposed:Confidentiality EitheramutualNDAshouldbeexecutedoranexhaustiveconfidentialityclause,withstandardexceptions,mustbeincludedinthecontract.Theconfidentialityobligationsofthepartiesshallextendforthetermofthecontractandforaperiodoftwo(2)yearsfromtheexpiration/terminationofthesame.

NoChange.AsperRFP.

123 5.2PaymentTerms;Sl#4

ATS&AMCofCOTSfor8years‐Lineitem6andCostofAMC/ATSofOS,DatabaseLicenses,BIToolsandotherreadymadesoftwarerequiredtoruntheapplicationlineitem7

Paymenttermsonimplementation(18monthsduration)‐Couldyoupleaseletusknowinwhichquarterthesepaymentmilestonesfallandthe%ineachquarter?

TheATS&AMCpaymentwillbereleaseyearlyfromthedateofGo‐Live

124 Section3.2.2ApproachofSPforadoptingtheSolution–Page31

Ineachphase,theServiceprovidershalltakeformalapprovaloftheDepartmentfordeliverables(includingdocumentation);onlythenshouldtheselectedserviceprovidercommencewiththenextphase

Pleaseclarify:1.Whethertherewouldbeany3rdpartyconsultantswhowillapprovethecompletionofphase2.Approximatetimelineswithinwhichtheapprovalwouldbeprovided3.Whethertherewouldbeany

1.itwillbediscretionoffinancedepartment.2.AsperRFP.3.No.

39

S.No

SectionNo&ClauseNo


deemedapprovaliftheapprovaldoesnotcomethroughaftersubmissionofdeliverablesbytheserviceprovider

125 Section–FunctionalRequirements–InterfacewithAG–Page56

OnlineApprovaloftransferentriessubmittedbyControllingofficers

Plclarity:1.WhetherAGwouldbedirectuseroftheNewIFMSsystem2.Ortheapprovalwillbeaofflineactivity

Yes

126 FunctionalRequirements–Page57

Interfacewithallthefutureonlinepaymentsystemthroughweb,mobileetc.

Requesttoelaborateonthispoint.Pleaseclarify:1.Whethermobileappisaskedforinthiscase

Yes.AtpresentGoGenvisizedtogivefacilitytotaxpayer.Infuture,forotherpaymentsmobileappcanbeused.

127 FunctionalRequirement–Page57

InterfacewithWorksManagementofRoadandBuildingDepartment

Pleaseclarify:1.Whatkindofinterfacingisexpectedisnotclear.2.WhetherRoadandBuildingdepartmentalreadyhassomelegacyapplicationwithwhichnewIFMSapplicationisexpectedtointerface.Thereisnoclarityinthispoint.Plelaborate

ItisrequiredtointegratewithWMSsoftwareofR&BdepartmentandinfuturesoftwarewillbeimplementedinR&BandNarmada,WaterResources,WatersuppyandKalpsardepartment.

128 Section3.4DevelopmentandO&MTeam–Page95

DuringoperationandMaintenanceperiodbiddersareexpectedtocarryoutanyno.ofchangerequestthatisrequiredduetochangeinfunctionalities,Act,Rule,GRetc

Thisshouldbemodified.8periodofmaintenanceshouldbereducedto5years.AlsochangeowingtochangeinfunctionalityshouldbetreatedaspaidChangeRequest.

NoChange.AsperRFP.

129 Section3.8.1

UserRequirementspecificationdocumentsforalltheselectedprocesses.

Pleaseclarify:1.Thereshouldberequirementof

NoChange.As perRFP.

40

S.No

SectionNo&ClauseNo


Documentation

SystemRequirementSpecification(SRS)document

onlySystemSpecificationRequirementdocumentfordocumentingthefunctionalspecification.ThereshouldbenorequirementofbothSRSandURS

130 Section3.8.2ChangeManagement–Training

General Pleaseclarify:1.Approximatenoofdaystrainingforeachcategoryoftrainees2.Approximatebatchsizeforthetraining3.Willthetraininghavetodoneatasinglelocationorithastobedoneatthedifferentlocations4.Whetherthelogisticalsupportlikeconferencerooms,computersetc.willbeprovidedbycustomer.

1AsperRFP.2.batchsizewillvaryfromdistricttodistrictandofficetooffice.3.AsperRFP.3.AtstateheadquaterGandhinagarandDistrictHeadquater4.Yes

131 3.2.2ApproachofSPforadoptingthesolutionRFP:‐PageNo34

PaymentGatewayandSMSGateway IssupplyofPaymentGatewayandSMSGatewayareinbiddersscopeofwork?

Gatewayisprovided bythedepartment.Bidderhastodonecessaryintegration.

132 Section2,2.1.1

10 “ApplicableLaw”meansthelawsandanyotherinstrumentshavingforceoflawinIndiafromtimetotime.

Bidderrequestsmodification:‐“ApplicableLaw”meansthelawsandanyotherinstrumentshavingforceoflawinIndiafromtimetotimeandapplicabletothepartiesintheircapacityduringtheengagementperiod.

NoChange.AsperRFP.

133 Section2,2.1.18

10 IntellectualPropertyRights”meansanyandallcopyright,moralrights,trademark,patentandotherintellectualandproprietaryrights,titleandinterest,world‐wide,whethervested,

Bidderrequestsmodification:‐IntellectualPropertyRights”meansanyandallcopyright,moralrights,trademark,patentandother

NoChange.AsperRFP.

41

S.No

SectionNo&ClauseNo


contingentorfuture,includingwithoutlimitationalleconomicrightsandallexclusiverightstoreproduce,fix,adapt,modify,translate,create,derivativeworksform,manufacture,introduceintocirculation,publish,distribute,sell,license,sublicense,transfer,rent,lease,transmitorprovideaccesselectronically,broadcast,display,enterintocomputermemoryorotherwiseuseanyportionorcopyinwholeorinpart,inanyform,directlyorindirectly,ortoauthorizeorassignotherstodoso.

intellectualandproprietaryrights,titleandinterest,world‐wide,whethervested,contingentorfuture,includingwithoutlimitationalleconomicrightsandonlyforthesolepurposeofthisAgreement,allexclusiverightstoreproduce,fix,adapt,modify,translate,create,derivativeworksform,manufacture,introduceintocirculation,publish,distribute,sell,license,sublicense,transfer,rent,lease,transmitorprovideaccesselectronically,broadcast,display,enterintocomputermemoryorotherwiseuseanyportionorcopyinwholeorinpart,inanyform,directlyorindirectly,ortoauthorizeorassignotherstodoso.

134 Section2,2.5(9)

14 BiddershouldnotbeunderadeclarationofineligibilityforcorruptorfraudulentpracticesissuedbyGovernmentofIndiaorbyGovernmentofanyotherStateinIndiaorbyGovernmentofGujaratoranyofthePSUinthestateofGujaratinlast5yearsatthetimeofbidding.

Bidderrequestsmodification:‐BiddershouldnotbeunderadeclarationofineligibilityforcorruptorfraudulentpracticesissuedbyGovernmentofIndiaorbyGovernmentofanyotherStateinIndiaorbyGovernmentofGujaratoranyofthePSUinthestateofGujaratasonthedateofsubmissionofthebidinlast5yearsatthetimeofbidding.

NoChange.AsperRFP.

135 Section2,2.5(10)

14 Biddershouldnothaveviolated/infringedonanyIndianorforeigntrademark,patent,registereddesignorotherintellectual

Bidderrequestsmodification:‐Biddershouldnothaveviolated/infringedonanyIndianorforeign

NoChange.AsperRFP.

42

S.No

SectionNo&ClauseNo


propertyrightsanytimeanywhereinIndia. trademark,patent,registereddesignorotherintellectualpropertyrightsinthelastthree(3)monthsanytimeanywhereinIndiamakingthebiddermateriallyunabletodeliveritsobligationsaspertheRFP.

136 Section2,2.14.6

18 TheEARNESTMONEYDEPOSITshallbeforfeited:a)ifaBidderwithdrawsitsbidduringtheperiodofbidvalidityb)incaseofasuccessfulBidder,iftheBidderfails:i.tosigntheContractasmentionedaboveorii.tofurnishperformancebankguaranteeasmentionedaboveor

Bidderrequestsmodification:‐TheEARNESTMONEYDEPOSITshallbeforfeited:a)ifaBidderwithdrawsitsbidduringtheperiodofbidvalidityb)incaseofasuccessfulBidder,iftheBidderfails:i.tosigntheContractonmutuallyagreedtermsandconditionsasmentionedaboveorii.tofurnishperformancebankguaranteeasmentionedaboveaftersigningthecontractorBidderwouldrequesttheCustomertoconfirmwhethertheclausesiscomplete,consideringitendswithan'or',bidderisforcedtotakeapesumptionthattheclauseisincomplete.

NoChange.AsperRFP.

137 Section2,2.19.6

20 Bidderisrequiredtosubmitthecompleteproposalalongwithrequiredformsetconhttps://gil.nprocure.com.Theproposalshallbeexactlyaccordingtothepresentedformatsgivenonthehttps://gil.nprocure.com.Thetechnicalresponseshouldbeconcise.Anyresponsenotasperthespecifiedformatmaybeliabletoberejected.Nomarketingliteraturepertainingtothebiddershouldbe

Bidderrequestsmodification:‐Bidderisrequiredtosubmitthecompleteproposalalongwithrequiredformsetconhttps://gil.nprocure.com.Theproposalshallbemateriallyconformingtoexactlyaccordingtothepresentedformatsgivenonthehttps://gil.nprocure.com.The

NoChange.AsperRFP.

43

S.No

SectionNo&ClauseNo


enclosedalongwiththeproposal.Ifenclosed,itmaybetreatedasdisqualification.

technicalresponseshouldbeconcise.Anyresponsenotasperthespecifiedformatmaybeliabletoberejected.Nomarketingliteraturepertainingtothebiddershouldbeenclosedalongwiththeproposal.Ifenclosed,itmaybetreatedasdisqualification.

138 Section2,2.19.8

20 Thebidderisexpectedtoexaminecarefullyallinstructions,forms,termsandspecificationsintheTenderdocument.FailuretofurnishallinformationrequiredintheTenderDocumentorsubmissionofaproposalnotsubstantiallyresponsivetotheTenderDocumentineveryrespectwillbeatthebidder’sriskandshallresultinrejectionoftheproposal.

Bidderrequestsmodification:‐Thebidderisexpectedtoexaminecarefullyallinstructions,forms,termsandspecificationsintheTenderdocument.FailuretofurnishallinformationrequiredintheTenderDocumentorsubmissionofaproposalnotsubstantiallyresponsivetotheTenderDocumentineveryrespectwillbeatthebidder’sriskandshallresultinrejectionoftheproposal.

NoChange.AsperRFP.

139 Section2,2.22

21 Duringevaluationofbids,GILmay,atitsdiscretion,asktheBidderforaclarificationofitsbid.GILmayalsoaskforrateanalysisofanyorallitemsandifratesarefoundtobeunreasonablyloworhigh,thebidshallbetreatedasnonresponsiveandhenceliabletoberejected.Therequestforaclarificationandtheresponseshallbeinwritingandnochangeinpricesorsubstanceofthebidshallbesought,offeredorpermitted.

Bidderrequestsmodification:‐Duringevaluationofbids,GILmay,atitsdiscretion,asktheBidderforaclarificationofitsbid.GILmayalsoaskforrateanalysisofanyorallitemsandifratesarefoundtobeunreasonablyloworhigh,thebidshallbetreatedasnonresponsiveandhenceliabletoberejected.Therequestforaclarificationandtheresponseshallbeinwritingandnochangeinpricesorsubstanceofthebidshallbesought,offeredorpermitted.

NoChange.AsperRFP.

44

S.No

SectionNo&ClauseNo


140 Section2,2.23.2

21 Priortothedetailedevaluation,GILwilldeterminethesubstantialresponsivenessofeachbidtothebiddingdocuments.Forpurposesoftheseclauses,asubstantiallyresponsivebidisone,whichconfirmstoallthetermsandconditionsofthebiddingdocumentswithoutmaterialdeviation.Deviationsfromorobjectionsorreservationstocriticalprovisionssuchasthoseconcerningperformancesecurity,Warranty,ApplicablelawandTaxesanddutieswilldeemedtobematerialdeviations.FD/GILdeterminationofabid'sresponsivenessistobebasedonthecontentsofthebiditselfwithoutrecoursetoextrinsicevidence.

Bidderrequestsmodification:‐Priortothedetailedevaluation,GILwilldeterminethesubstantialresponsivenessofeachbidtothebiddingdocuments.Forpurposesoftheseclauses,asubstantiallyresponsivebidisone,whichconfirmstoallthetermsandconditionsofthebiddingdocumentswithoutmaterialdeviation.Deviationsfromorobjectionsorreservationstocriticalprovisionssuchasthoseconcerningperformancesecurity,Warranty,ApplicablelawandTaxesanddutieswilldeemedtobematerialdeviations.FD/GILdeterminationofabid'sresponsivenessistobebasedonthecontentsofthebiditselfwithoutrecoursetoextrinsicevidence.

NoChange.AsperRFP.

141 Section2,2.23.4

21 Conditionalbidsareliabletoberejected. Bidderrequestsmodification:‐Conditionalbidsareliabletoberejected.

NoChange.AsperRFP.

142 Section2,2.25

24 OnacceptanceofProposalforawardingthecontract,FD/GILwillnotifythesuccessfulbiddersinwritingthattheirproposalhasbeenacceptedandContractAgreementwillbesigned.AftersigningoftheContractAgreement,novariationsinormodificationsofthetermsoftheContractshallbemadeexceptbywrittenamendmentsignedbyalltheparties.

Bidderrequestsmodification:‐OnacceptanceofProposalforawardingthecontract,FD/GILwillnotifythesuccessfulbiddersinwritingthattheirproposalhasbeenacceptedandtheirdeviationsareadequatelyconsideredbyGIL,theContractAgreementwillbesigned.AftersigningoftheContractAgreement,

NoChange.AsperRFP.

45

S.No

SectionNo&ClauseNo


novariationsinormodificationsofthetermsoftheContractshallbemadeexceptbywrittenamendmentsignedbyalltheparties.

143 Section2,2.27

25 2.27.2.ThenotificationofawardwillconstitutetheformationoftheContact.2.27.3.UponthesuccessfulBidder'sfurnishingofperformancesecurityFD/GILwillpromptlynotifyeachunsuccessfulBidder.

Bidderrequestsmodification:‐2.27.2.ThenotificationofawardwillconstitutetheformationoftheContact.2.27.3.UponthesuccessfulBidder'sfurnishingofperformancesecurityFD/GILwillpromptlynotifyeachunsuccessfulBidder.

NoChange.AsperRFP.

144 2.28.2 25 Within15daysofreceiptoftheContractForm,thesuccessfulbiddershallsignanddatethecontractandreturnittoFDandsendcopytoGIL.

Within15daysofreceiptoftheContractForm,thesuccessfulbidderpostmutualdiscussionandagreementoncontracttermsandconditionsshallsignanddatethecontractandreturnittoFDandsendcopytoGIL.

NoChange.AsperRFP.

145 3.2 32 SPhastomigratetheexistingdatafromanyexistingapplications(IFMS,CyberTreasury,DoI,etc.).Costfordatamigrationfromexistingapplicationshouldbeincludedinthepricebid

DatatobemadeavailableinSIrequiredformatforpurposeofmigration.

NoChange.AsperRFP.

146 3.2(5 32 Duringthe8yearsofO&MperiodanymigrationactivitiesrequiredtocarryoutduetochangeinInfrastructure,Softwareetcshouldbedonebybidderatnoextracost.

Duringthe8yearsofO&MperiodanymigrationactivitiesrequiredtocarryoutduetochangeinInfrastructure,Softwareetcshouldbedonebybidderviachangerequestmechanismatnoextracost.

NoChange.AsperRFP.

147 3.4 95 OperationandMaintenancePeriodbiddersareexpectedtocarryoutchangethatisrequiredduetochangeinfunctionalities,Act,Rule,GRetc.duringthe8yearsof

AnychangesrequiredduetochangesinAct,ruleetctobetakenforwardbasedonchangerequestmechanism.Plconfirm

NoChange.AsperRFP.

46

S.No

SectionNo&ClauseNo


OperationandMaintenanceperiodwiththehelpofabovementionedteam.NoadditionalpaymentwillbemadeduringO&Mperiod.DuringthecourseofO&M,biddermaysuitably‐deploymoreresources,ifrequiredtoperformanychangesinthedevelopedapplication

148 5.1 107 T‐Dateofawardofcontract Bidderrequesttorevisetheprojectstartdateaswithin30daysofcontractsigning.

NoChange.AsperRFP.

149 5.2 109 PaymentTerms Customershallpayinvoiceswithinfifteen(15)daysfromthedateofreceiptofinvoices,exceptforthoseportionsofanyinvoicethattheCustomerdisputesingoodfaith.Delayedpaymentsshallincurinterestattherateof1.5%permonth.Ifwholeoranypartofthefeesandotherpaymentsremainoutstandingfor90daysafterthesamehavebecomedue,Wiproshallatitssolediscretion,beentitledtodiscontinuetheprovisionofservices.

NoChange.AsperRFP.

150 6.2.1 111 APenaltyof0.5%ofcontractvalueofrespectivemilestoneofSoftwareApplicationperweekdelaysubjecttomaximum5%.

APenaltyof0.5%ofDeliverablesindelaycontractvalueofrespectivemilestoneofSoftwareApplicationperweekdelaysubjecttomaximum5%ofdeliverableindelayforreasonspurelyattributabletoSIwithintwoweeksaftertheperiodspecifiedintheContractorsuchextendedperiodatmaybeagreedmutually.Thementionedpenalty

NoChange.AsperRFP.

47

S.No

SectionNo&ClauseNo


shallbethesoleandexclusiveremedytoCustomerforthedelay.DelaynotattributabletotheIAwillbeconsideredforexclusionforthepurposeofcomputingliquidateddamages.

151 6.2.1 111 Ifthebidderisnotadheringtotheindividualmilestonesasdefinedinthedeliveryschedule,thecumulativepenaltywillbeleviedforthedelayedweeks,atthesolediscretionofFD.Ifdelayexceedsmaximumdelayweeksattheparticularmilestone,FDmayhaverightstoterminatethecontract.InthatcasethePerformanceBankGuaranteeofthebidderwillbeforfeited.

APenaltyof0.5%ofDeliverablesindelaycontractvalueofrespectivemilestoneofSoftwareApplicationperweekdelaysubjecttomaximum5%ofdeliverableindelayforreasonspurelyattributabletoSIwithintwoweeksaftertheperiodspecifiedintheContractorsuchextendedperiodatmaybeagreedmutually.ThementionedpenaltyshallbethesoleandexclusiveremedytoCustomerforthedelay.DelaynotattributabletotheIAwillbeconsideredforexclusionforthepurposeofcomputingliquidateddamages.

NoChange.AsperRFP.

152 6.2.2 111 Softwareuptime‐ AsperRFP CustomermaylevypenaltyintheeventVendordefaultinadherenceoftheThresholdServicelevel,forreasonattributabletoVendor,duringthecontractperiod.VendoragreestomaintainThresholdof90%aspertheagreedSLAduringthetenureofthecontract.PartiesshallcomputetheSLAachievementonaQuarterlybasis.Customermaylevypenalty,incasedefaultinmeetingthe

NoChange.AsperRFP.

48

S.No

SectionNo&ClauseNo


agreedThresholdServicelevel@1%ofthequarterlyvalueforeverypercentageofdefaultsubjecttomaximumofaggregateandcumulativepenaltyof5%ofQuarterlyValue.Forthepurposeofthisclause,quarterlyvalueshallbeannualvalueoftherespectiveyear,fortherespectivecategorydividedbyfour.However,itisagreedthatnoPenaltyshallbeleviedforinitialperiodof3Months

153 6.2.5 113 OperationalRelatedPenaltyforHandholdingSupport‐AsperRFP

Penaltyonresourcesavailabilityorabsentismshouldbedeleted,asthisisFPPproject.Requestdeletion.

NoChange.AsperRFP.

154 SectionVIII,8.1

117 ThesegeneralconditionsshallapplytotheextentthatprovisionsinotherpartsoftheContractdonotsupersedethem.ForinterpretationofanyclauseintheRFPorContractAgreement,theinterpretationoftheFDshallbefinalandbindingontheSI.

Bidderrequestsmodification:‐ThesegeneralconditionsshallapplytotheextentthatprovisionsinotherpartsoftheContractdonotsupersedethem.ForinterpretationofanyclauseintheRFPorContractAgreement,theinterpretationoftheFDshallbefinalandbindingontheSI.

NoChange.AsperRFP.

155 SectionVIII,8.3

117 SPisnotpermittedtoout‐sourceorsharecontractualobligationwithanyotherpartyoftheworkassignedtotheSP.However,incaseofanyexplicitrequirement,FinanceDepartmentmaypermitSPtoout‐sourceservicesorpartofservicesforexecutionoftheircontractualobligation.Thepayment,however,shallbemadetotheSP,whichhasavalidcontractwiththeconcernedFinance

Bidderrequestsmodification:‐SPisnotpermittedtoout‐sourceorsharecontractualobligationwithanyotherpartyoftheworkassignedtotheSPwithoutthepriorconsentoftheFinanceDepartment.However,incaseofanyexplicitrequirement,FinanceDepartmentmaypermitSPtoout‐

NoChange.AsperRFP.

49

S.No

SectionNo&ClauseNo


Department. sourceservicesorpartofservicesforexecutionoftheircontractualobligation.Thepayment,however,shallbemadetotheSP,whichhasavalidcontractwiththeconcernedFinanceDepartment.

156 SectionVIII,8.10.2

119 ForCOTSProductthefullIPRofthecustomized/developedsolutionforthisprojectshallrestwiththeFDexcepttheCOTS,BI,OSandDB.IncrementalIPRwillbecreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;hencesuchIPRwillrestinGovernmentofGujarat.IncaseofCOTSProductthestateGovernmenthasrighttoretaincustomizationlayerandshouldtheagreementwithserviceproviderandtofurtherdevelop.Therefore,GovernmentofGujaratwillholdIPRofthecustomizedCOTSsolution.Thesamewouldbeapplicabletocopyrights.TheTSPshallsignany/alltheDocumentsinthisregardandwillgetnecessaryundertakingtothiseffectfromtheCOTSOEM.TheGujaratGovernmentfurtherintendsusecustomizedCOTSbacktotheCOTSOEMtoenableittouseinGovernmentorganizationsinotherStatesorinorganizationsinGovernmentofIndia.TheCOTSOEMwillhavetoagreetothisarrangementandwherever,theCOTSOEMusesGovt.ofGujaratcustomizedCOTSsolutionorgetsadditionalprojectsofDepartmentofElectronics&IT,Govt.ofIndiaoranyotherstategovernment,itwillhavetopaytoGovernmentofGujaratalicensefee/accessfee/sharingfee/royaltyof20%ofprojectfees

Bidderrequestsmodification:‐ForCOTSProductthefullIPRofthecustomized/developedsolutionforthisprojectshallrestwiththeFDexcepttheCOTS,BI,OSandDB.IncrementalIPRwillbecreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;hencesuchIPRwillrestinGovernmentofGujarat.IncaseofCOTSProductthestateGovernmenthasrighttoretaincustomizationlayerandshouldtheagreementwithserviceproviderandtofurtherdevelop.Therefore,GovernmentofGujaratwillholdIPRofthecustomizedCOTSsolution.Thesamewouldbeapplicabletocopyrights.TheTSPshallsignany/alltheDocumentsinthisregardandwillgetnecessaryundertakingtothiseffectfromtheCOTSOEM.TheGujaratGovernmentfurtherintendsusecustomizedCOTSbacktotheCOTSOEMtoenableittouseinGovernmentorganizationsinotherStatesorinorganizationsinGovernmentofIndia.TheCOTS

NoChange.AsperRFP.

50

S.No

SectionNo&ClauseNo


collectedtowardsthecustomizedsolution(Licensefeescollectedtowardsdatabaselicenses,OperatingSystemlicenses,COTSwillnotbeincludedforsharing)fromthetenderingauthorityortheTSP(TotalSolutionProvider)isincluded)ofsuchprojects.Atthetimeofawardingcontract,authorizedrepresentativeofCOTSOEMwillhavetosignaseparatecontractagreementtosuchanextentwithGovt.ofGujarat.TheTSPhastogetsuchanundertakingfromtheOEMatthetimeoffilingthisbidandhandoverthesourcecode,Metadatadetailsetc.totheFinanceDepartmentatdifferentstagesofcustomizationandbeforereleaseoffinalpaymentoncompletionoftrainingandrolloutofsoftware.

OEMwillhavetoagreetothisarrangementandwherever,theCOTSOEMusesGovt.ofGujaratcustomizedCOTSsolutionorgetsadditionalprojectsofDepartmentofElectronics&IT,Govt.ofIndiaoranyotherstategovernment,itwillhavetopaytoGovernmentofGujaratalicensefee/accessfee/sharingfee/royaltyof20%ofprojectfeescollectedtowardsthecustomizedsolution(Licensefeescollectedtowardsdatabaselicenses,OperatingSystemlicenses,COTSwillnotbeincludedforsharing)fromthetenderingauthorityortheTSP(TotalSolutionProvider)isincluded)ofsuchprojects.Atthetimeofawardingcontract,authorizedrepresentativeofCOTSOEMwillhavetosignaseparatecontractagreementtosuchanextentwithGovt.ofGujarat.TheTSPhastogetsuchanundertakingfromtheOEMatthetimeoffilingthisbidandhandoverthesourcecode,Metadatadetailsetc.totheFinanceDepartmentatdifferentstagesofcustomizationandbeforereleaseoffinalpaymentoncompletionoftrainingandrolloutofsoftware.

157 SectionVIII,8.11.2(c)

120 FD’srighttoinspect,testand,wherenecessary,rejectthesoftware/deliverableafterthesoftwaredeploymentatProjectSite

Bidderrequestsmodification:‐FD’srighttoinspect,testand,wherenecessary,rejectthe

NoChange.AsperRFP.

51

S.No

SectionNo&ClauseNo


shallinnowaybelimitedorwaivedbyreasonofthesoftwarepreviouslybeeninspected,testedandpassedbyFDforitsrepresentativepriortothesoftwaredeployment.

software/deliverableafterthesoftwaredeploymentatProjectSiteshallinnowaybelimitedorwaivedbyreasonofthesoftwarepreviouslybeeninspected,testedandpassedbyFDforitsrepresentativepriortothesoftwaredeployment.

158 e 120 Anaverageuptimeefficiencyof99%forthedurationoftestperiodshallbeconsideredassatisfactory.OnsuccessfulcompletionofacceptabilitytestandafterFDissatisfiedwiththeworkingofthesoftwareonthe,theacceptancecertificateofFDwillbeissued.

Bidderrequeststhefollowingtobeadded:‐However,itstandsclarifiedthattheServicesand/ordeliverablesshallbedeemedtobefullyandfinallyacceptedbytheFinanceDepartmentintheeventwhentheFinanceDepartmenthasnotsubmitteditsacceptanceorrejectionresponseinwritingtoBidderwithin15daysfromthedateofinstallation/commissioningorwhentheFinanceDepartmentusestheDeliverableinitsbusiness,whicheveroccursearlier.

NoChange.AsperRFP.

159 8.12.1/8.12.2

ChangeRequestOrder

DuringthedevelopmentandO&Mphase,anychangeinscopeofwork,orindesignanddevelopmentofDecisionSupportsystems(DSS)orofManagementInformationsystem(MIS)shallnotbeconstruedaschangeRequestorderandinsteadwillbecomepartofscopeofworkaccompanyingthisbiddocument

NotOk.Anychangesinscopeofwork,DSSetctobetakenforwardbasedonchangerequestmechanism.

NoChange.AsperRFP.

52

S.No

SectionNo&ClauseNo


160 8.12.4 ChangeRequestOrder

TrainingofpersonneloftheFDintermsofhours/subjectswillbewithoutanyadditionalcost.c)ThebiddershouldberesponsibleforchangesintheNewIFMSsystemuserInterfaceandduetochangeoflegal/statutory/GR/AnyACTetc.changesissuedbygovt.timetotimeduringthecontractperiod.

Bidderrequestsmodification:‐c)ThebiddershouldberesponsibleforchangesintheNewIFMSsystemuserInterfaceandduetochangeoflegal/statutory/GR/AnyACTetc.changesissuedbygovt.timetotimeduringthecontractperiod.ItstandsclarifiedthatthebiddershallnotbeboundtoperformanyadditionalserviceswithouttheexecutionofamutuallyagreedChangeOrder.

NoChange.AsperRFP.

161 8.12.5 ChangeRequestOrder

Anychangeduringtheoperationandmaintenanceperiodshouldnotbeconsideredasachangerequest.However,thebidderhastodeployTeammentionedinthisRFPforanychangesintheapplication

Requestdeletion NoChange.AsperRFP.

162 8.13 121 FDmay,bywrittennoticetoSI,suspendallpaymentstotheSPhereunderiftheSPfailstoperformanyofitsobligationsunderthiscontractincludingthecarryingoutoftheservices,providedthatsuchnoticeofsuspension

WerequestdeletionofthisclauseasitdoesnotprovidesopportunitytotheSPtoclarify.ThepaymentstobemadeforalltheworkdoneandproductsdeliveredaretobemadetoSPbasedonmilestonesasmentionedinpaymentterms.Ifwholeoranypartofthefeesandotherpaymentsremainoutstandingfor90daysafterthesamehavebecomedue,Wiproshallatitssolediscretion,beentitledtodiscontinuetheprovisionofservices.

NoChange.AsperRFP.

163 8.14.5 122 Servicessatisfactorilyperformedandreimbursableexpenditurespriortothe

Servicessatisfactorily performed,productsdeliveredand

NoChange.AsperRFP.

53

S.No

SectionNo&ClauseNo


effectivedateoftermination reimbursableexpendituresincludingworkinprogresstillthepriortotheeffectivedateoftermination

164 SectionVIII,8.14

121 UndertheContract,FDmay,bywrittennoticeterminatetheSPinthefollowingways:8.14.1.TerminationbyDefaultforfailingtoperformobligationsundertheContractofifthequalityisnotuptothespecificationorintheeventofnon‐adherencetotimeschedule.8.14.2.TerminationforConvenience:FDbywrittennoticesenttotheSI,mayterminatetheContract,inwholeorinpart,atanytimeforitsconvenience.ThenoticeofterminationshallspecifythattheterminationisforFD’sconvenience,theextenttowhichperformanceoftheSPundertheContractisterminated,andthedateuponwhichsuchterminationbecomeseffective.

Bidderrequestsmodification:‐UndertheContract,FDmay,bywrittennoticeterminatetheSPinthefollowingways:8.14.1.TerminationbyDefaultforfailingtoperformobligationsundertheContractofifthequalityisnotuptothespecificationorintheeventofnon‐adherencetotimescheduleprovidedacureperiodofatleastthirty(30)daysisgiventothebiddertoremedythedefault/breachandonlyincasethebidderfailstocuresuchdefault/breachshalltheFinanceDepartmenthavetherighttoterminatethecontract.8.14.2.TerminationforConvenience:EitherpartymayFDbywrittennoticeofatleastninety(90)dayssenttotheotherpartySI,mayterminatetheContract,inwholeorinpart,atanytimeforitsconvenience.Thenoticeofterminationshallspecifythattheterminationisforthatparty'sFD’sconvenience,theextenttowhichperformanceoftheSPundertheContractisterminated,andthedateuponwhichsuchterminationbecomeseffective.

Asabove

54

S.No

SectionNo&ClauseNo



122 8.15.1.ThePurchasermay,withoutprejudicetoanyotherremedyforbreachofcontract,bywrittennoticeofdefaultsenttotheBidder,terminatetheContractinwholeorpart:8.15.2.ifthebidderfailstodeliveranyoralloftheproductasperthedeliveryscheduleincludinginstallation,Finalacceptancetest&commissioningmentionedinthebid,orwithinanyextensionthereofgrantedbythePurchaseror8.15.3.iftheBidderfailstoperformanyotherobligation(s)undertheContract/Purchaseorder.8.15.4.IftheBidder,inthejudgmentofthePurchaserhasengagedincorruptorfraudulentpracticesincompetingfororinexecutingtheContract.

Bidderrequestsmodification:‐8.15.1.ThePurchasermay,withoutprejudicetoanyotherremedyforbreachofcontract,bywrittennoticeofdefaultsenttotheBidder,terminatetheContractinwholeorpart:8.15.2.ifthebidderfailstodeliveranyoralloftheproductasperthedeliveryscheduleincludinginstallation,Finalacceptancetest&commissioningmentionedinthebid,orwithinanyextensionthereofgrantedbythePurchaseror8.15.3.iftheBidderfailstoperformanyothermaterialobligation(s)undertheContract/Purchaseorder.8.15.4.IftheBidder,inthejudgmentofacourtofcompetentjurisdictionthePurchaserhasengagedincorruptorfraudulentpracticesincompetingfororinexecutingtheContract.Providedacureperiodofatleastthirty(30)daysshallbegiventothebiddertoremedythebreach/default.Intheeventofsuchtermination,thebiddershallbepaidforallthegoodsdeliveredandservicesrendereduptotheeffectivedateoftermination.

NoChange.AsperRFP.


123 c)“Unfairtradepractices”meanssupplyofservicesdifferentfromwhatisorderedon,orchangeintheScopeofWorkwhichwasgivenbytheFDinSection3.d)“CoercivePractices”

Bidderrequestsmodification:‐c)“Unfairtradepractices”meansintentionalsupplyofservicesccompletelydifferentfromwhatis

NoChange.AsperRFP.

55

S.No

SectionNo&ClauseNo


meansharmingorthreateningtoharm,directlyorindirectly,personsortheirpropertytoinfluencetheirparticipationintheexecutionofcontract.8.16.2.Willrejectaproposalforaward,ifitdeterminesthatthebidderrecommendedforawardbyFDtohavingbeenengagedincorrupt,fraudulentor,unfairtradepracticesandcoercivepractices.8.16.3.WilldeclareaSPineligible,eitherindefinitelyorforastatedperiodoftime,forawardingthecontract,ifitatanytimedeterminesthattheSPhasengagedincorrupt,fraudulentandunfairtradepracticeincompetingfor,orinexecutingthecontract.

orderedon,orchangeintheScopeofWorkwhichwasgivenbytheFDinSection3.8.16.2.Willrejectaproposalforaward,ifacourtofcompetentjurisdictionitdeterminesthatthebidderrecommendedforawardbyFDtohavingbeenengagedincorrupt,fraudulentor,unfairtradepracticesandcoercivepractices.8.16.3.WilldeclareaSPineligible,eitherindefinitelyorforastatedperiodoftime,forawardingthecontract,ifitatanytimeacourtofcomeptentjurisdictiondeterminesthattheSPhasengagedincorrupt,fraudulentandunfairtradepracticeincompetingfor,orinexecutingthecontract.


123 Forpurposesofthisclause“ForceMajeure”meansaneventbeyondthecontroloftheSPandnotinvolvingtheSI’sfaultornegligenceandwhichwasnotforeseeable.Sucheventsmayincludewarsorrevolutions,fires,floods,epidemics,quarantinerestrictionsandfreightembargos.ThedecisionoftheFDregardingForceMajeureshallbefinalandbindingontheSI.

Bidderrequestsmodification:‐Forpurposesofthisclause“ForceMajeure”meansaneventbeyondthecontroloftheSPandnotinvolvingtheSI’sfaultornegligenceandwhichwasnotforeseeable.Sucheventsmayincludewarsorrevolutions,fires,floods,epidemics,quarantinerestrictionsandfreightembargos.ThedecisionoftheFDregardingForceMajeureshallbefinalandbindingontheSI.

NoChange.AsperRFP.

56

S.No

SectionNo&ClauseNo



124 Inthecasedisputearisingbetweenthepartiesinthecontract,whichhasnotbeensettledamicably,anypartycanreferthedisputeforArbitrationunder(Indian)ArbitrationandConciliationAct,1996.SuchdisputesshallbereferredtoArbitralTribunalasprescribedbyMinistryofLaw,GovernmentofIndia.TheIndianArbitrationandConciliationAct,1996andanystatutorymodificationorreenactmentthereof,shallapplytothesearbitrationproceedings.ArbitrationproceedingswillbeheldinIndiaatGandhinagarandthelanguageofthearbitrationproceedingandthatofalldocumentsandcommunicationsbetweenthepartiesshallbeinEnglish.Thedecisionofthemajorityofarbitratorsshallbefinalandbindinguponboththeparties.Allarbitrationawardsshallbeinwritingandshallstatethereasonsfortheaward.Theexpensesofthearbitrationasdeterminedbythearbitratorsshallbesharedequallybetweenthetwoparties.However,theexpensesincurredbyeachpartyinconnectionwiththepreparation,presentationshallbebornebythepartyitself.Arbitrationclauseshallbeonlyapplicableincaseofdisputeisarisingoutofcontract.Thesaidclauseshallnotbeapplicableinthecaseofcyber‐crimesandanyothertypeofconfidentiality/securitybreachrelatingtoPHIcarriedoutbyeitherbidderorganizationitselforitsemployees.BoththepartiesagreethejurisdictionofAdjudicatingAuthority,GujaratstateandCyberAppellateTribunal,NewDelhiunderInformationTechnologyAct,2000(including

Bidderrequestsmodification:‐Inthecasedisputearisingbetweenthepartiesinthecontract,whichhasnotbeensettledamicably,anypartycanreferthedisputeforArbitrationunder(Indian)ArbitrationandConciliationAct,1996.SuchdisputesshallbereferredtoasolearbitratorwhoshallbeappointeduponmutualconsentofboththepartiestoArbitralTribunalasprescribedbyMinistryofLaw,GovernmentofIndia.TheIndianArbitrationandConciliationAct,1996andanystatutorymodificationorreenactmentthereof,shallapplytothesearbitrationproceedings.ArbitrationproceedingswillbeheldinIndiaatGandhinagarandthelanguageofthearbitrationproceedingandthatofalldocumentsandcommunicationsbetweenthepartiesshallbeinEnglish.Thedecisionofthemajorityofarbitratorsshallbefinalandbindinguponboththeparties.Allarbitrationawardsshallbeinwritingandshallstatethereasonsfortheaward.Theexpensesofthearbitrationasdeterminedbythearbitratorsshallbesharedequallybetweenthetwoparties.However,theexpensesincurredbyeachpartyinconnectionwiththe

NoChange.AsperRFP.

57

S.No

SectionNo&ClauseNo


anyamendmentstherein)incaseofanycontraventions,securityandconfidentialitybreaches.

preparation,presentationshallbebornebythepartyitself.Arbitrationclauseshallbeonlyapplicableincaseofdisputeisarisingoutofcontract.Thesaidclauseshallnotbeapplicableinthecaseofcyber‐crimesandanyothertypeofconfidentiality/securitybreachrelatingtoPHIcarriedoutbyeitherbidderorganizationitselforitsemployees.BoththepartiesagreethejurisdictionofAdjudicatingAuthority,GujaratstateandCyberAppellateTribunal,NewDelhiunderInformationTechnologyAct,2000(includinganyamendmentstherein)incaseofanycontraventions,securityandconfidentialitybreaches.


125 ThecontractperiodwillbeDevelopment+8yearsO&MaftertheGo‐LiveofApplication.HowevertheDepartmentwilltakethereviewonalltheactivitiescarriedout,performancereportssubmittedbybidderafterthecompletionof3Yearsand5years.TheSPagreesthatinanycaseSPshallnotterminatethecontract.However,thedepartmentreservesarighttoterminatethecontractbysendinganoticetothebidderintheeventsofnon‐performance,securityviolationsandnon‐compliance.

Bidderrequestsmodification:‐ThecontractperiodwillbeDevelopment+8yearsO&MaftertheGo‐LiveofApplication.HowevertheDepartmentwilltakethereviewonalltheactivitiescarriedout,performancereportssubmittedbybidderafterthecompletionof3Yearsand5years.TheSPagreesthatinanycaseSPshallnotterminatethecontract.However,thedepartmentreservesarighttoterminatethecontractbysendinganoticetothebidderintheeventsofnon‐performance,securityviolationsandnon‐

NoChange.AsperRFP.

58

S.No

SectionNo&ClauseNo


compliance.


125 TheentireliabilityofthebiddershallbelimitedtoMaximum(Limitationofliability)=Paymentmadetothebidderandexplicitlyexcludealldirect,indirectandconsequentiallossesimpact,etc.totheDepartmentexceptasmayRequestforProposalFinanceDepartmentGovernmentofGujaratConfidential126of142bedeterminedbycourtsoflawundertheapplicablelawandawardedafterfollowingthedueprocessoflaw.

Bidderrequestsmodification:‐Theentireliabilityofthebidder,irrespectiveofthetypeofclaim,shallbelimitedtotheconsiderationreceivedbythebidderinthree(3)monthspreceedingthedatewhentheclaimfirstaroseMaximum(Limitationofliability)=Paymentmadetothebidderandnotwithstandinganythingcontainedelsewhere,neitherpartyshallbeliableforanyexplicitlyexcludealldirect,indirectandconsequentiallossesimpact,etc.totheotherpartyDepartmentexceptasmayRequestforProposalFinanceDepartmentGovernmentofGujaratConfidential126of142bedeterminedbycourtsoflawundertheapplicablelawandawardedafterfollowingthedueprocessoflaw.

Asabove.

171 8.28 126 Taxes Anyvariationinapplicabletaxes,whetherresultingintoincreaseinrateoftaxesorlevyofnewtaxesorreductioninrateoftaxesorabolitionofexistingtaxes,shallbebornebytheCustomer.

Asabove.

59

S.No

SectionNo&ClauseNo


172 FormVI‐SelfDeclaration

130 Weagreetoabidebythisbidforaperiodof180daysafterthedatefixedforopeningofPriceBidsectionundertheInstructiontoBiddersandshallremainbindinguponusandmaybeacceptedatanytimebeforetheexpiryofthatperiod.Untilaformalcontractispreparedandexecuted,thisbid,togetherwithyourwrittenacceptancethereofandyournotificationofawardshallconstituteabindingContractbetweenus.Weunderstandthatincompetingfor(andiftheawardismadetous,inexecutingtheabovecontract),wewillstrictlyobservethelawsagainstfraudandcorruptioninforceinGujaratnamelyPreventionofCorruptionAct1988.Weunderstandthatyouarenotboundtoacceptthelowestoranybidyoumayreceive.Wehavenotbeenunderadeclarationofineligibilityforcorruptandfraudulentpractices,and/orblack‐listedordebarredbyanyoftheGovt.DepartmentoritsPSUinthepast3years,endingon31stMarch,2017inGujarat.Wehavenotimposedanyconditioninconflictwiththetenderconditionifitisfounditshouldbetreatedaswithdrawn.Wehavenotbeenconvictedforanycriminalcases(s)byanyoftheGovt.DepartmentoritsPSUinGujaratregardinganysupplyandcontractswithourfirm/company.Wehavenotbreached/violatedanycontractualconditionssofartoanyoftheGovt.DepartmentoritsPSU.Incaseanyoftheabovestatementsmadebyusarefoundtobefalseorincorrect,youhaverighttorejectourbidatanystageincludingforfeitureofourEMDand/orPBGand/orcanceltheawardofcontract

Bidderrequestsmodification:‐Weagreetoabidebythisbidforaperiodof180daysafterthedatefixedforopeningofPriceBidsectionundertheInstructiontoBiddersandshallremainbindinguponusandmaybeacceptedatanytimebeforetheexpiryofthatperiod.Untilaformalcontractispreparedandexecuted,thisbid,togetherwithyourwrittenacceptancethereofandyournotificationofawardshallconstituteabindingContractbetweenus.Weunderstandthatincompetingfor(andiftheawardismadetous,inexecutingtheabovecontract),wewillstrictlyobservethelawsagainstfraudandcorruptioninforceinGujaratnamelyPreventionofCorruptionAct1988.Weunderstandthatyouarenotboundtoacceptthelowestoranybidyoumayreceive.Wearecurrentlynothavenotbeenunderadeclarationofineligibilityforcorruptandfraudulentpractices,and/orblack‐listedordebarredbyanyoftheCentral/StateGovt.DepartmentoritsPSUasonthedateofsubmissionofthebidinthepast3years,endingon31stMarch,2017inGujarat.Wehavenotimposedanyconditioninconflictwiththetenderconditionif

NoChange.AsperRFP.

60

S.No

SectionNo&ClauseNo


itisfounditshouldbetreatedaswithdrawn.Wehavenotbeenconvictedforanycriminalcases(s)byanyoftheGovt.DepartmentoritsPSUinGujaratregardinganysupplyandcontractswithourfirm/companysuchthattheconvictionrendersusimpossibletoprovideservicesaspertheRFP.Wehavenotbreached/violatedanycontractualconditionssofartoanyoftheGovt.DepartmentoritsPSU.Incaseanyoftheabovestatementsmadebyusarefoundtobefalseorincorrect,youhaverighttorejectourbidatanystageincludingforfeitureofourEMDand/orPBGand/orcanceltheawardofcontract

173 Affidavit 138 1)AllGeneralInstructions,GeneralTermsandConditions,aswellasSpecialTerms&ConditionslaiddownonallthepagesoftheTenderForm,havebeenreadcarefullyandunderstoodproperlybymewhicharecompletelyacceptabletomeandIagreetoabidebythesame.3)AlltheCertificates/Permissions/Documents/Permits/Affidavitsarevalidandcurrentasondateandhavenotbeenwithdrawn/cancelledbytheissuingauthority.7)My/Ourfirmhasnotbeenbanned/debarred/blacklistedatleastforthreeyears(excludingthecurrentfinancialyear)byanyGovernmentDepartment/StateGovernment/GovernmentofIndia/

Bidderrequestsmodification:‐1)AllGeneralInstructions,GeneralTermsandConditions,aswellasSpecialTerms&ConditionslaiddownonallthepagesoftheTenderForm,havebeenreadcarefullyandunderstoodproperlybymewhicharecompletelyacceptabletomeandIagreetoabidebythesame.3)AlltheCertificates/Permissions/Documents/Permits/Affidavitsare,tothebestofmyknowledgeandunderstanding,validandcurrentasondateandhavenot

NoChange.AsperRFP.

61

S.No

SectionNo&ClauseNo


Board/Corporation/GovernmentFinancialInstitutionincontexttopurchaseprocedurethroughtender.11)I/Weunderstandthatgivingwronginformationonoathamountstoforgeryandperjury,andI/Weam/areawareoftheconsequencesthereof,Incaseanyinformationprovidedbyusarefoundtobefalseorincorrect,youhaverighttorejectourbidatanystageincludingforfeitureofourEMD/PBG/canceltheawardofcontract.Inthisevent,thisofficereservestherighttotakelegalactiononme/us.13)I/Weherebyconfirmthatallourquoteditemsmeetorexceedtherequirementandareabsolutelycomplimentwithspecificationmentionedinthebiddocument.14)My/OurCompanyhasnotfiledanyWritPetition,CourtmatterandthereisnocourtmatterfiledbyStateGovernmentanditsBoardCorporation,ispendingagainstourcompany.15)I/Weherebycommitthatwehavepaidalloutstandingamountsofdues/taxes/cess/charges/feeswithinterestandpenalty.16)Incaseofbreachofanytendertermsandconditionsordeviationfrombidspecificationotherthanalreadyspecifiedasmentionedabove,thedecisionofTenderCommitteefordisqualificationwillbeacceptedbyus.

beenwithdrawn/cancelledbytheissuingauthority.7)My/Ourfirmishasnotbeenbanned/debarred/blacklistedasonthedateofsubmissionofthebidatleastforthreeyears(excludingthecurrentfinancialyear)byanyGovernmentDepartment/StateGovernment/GovernmentofIndia/Board/Corporation/GovernmentFinancialInstitutionincontexttopurchaseprocedurethroughtender.11)I/Weunderstandthatgivingwronginformationonoathamountstoforgeryandperjury,andI/Weam/areawareoftheconsequencesthereof,Incaseanyinformationprovidedbyusarefoundtobefalseorincorrect,youhaverighttorejectourbidatanystageincludingforfeitureofourEMD/PBG/canceltheawardofcontract.Inthisevent,thisofficereservestherighttotakelegalactiononme/us.13)I/Weherebyconfirmthatallourquoteditemsmeetorexceedtherequirementandareabsolutelycomplimentwithspecificationmentionedinthebiddocument.14)My/OurCompanyhasnotfiledanyWritPetition,CourtmatterandthereisnocourtmatterfiledbyStateGovernmentanditsBoardCorporation,ispendingagainstourcompany.15)I/Wehereby

62

S.No

SectionNo&ClauseNo


committhatwehavepaidalloutstandingamountsofdues/taxes/cess/charges/feeswithinterestandpenalty.16)Incaseofbreachofanytendertermsandconditionsordeviationfrombidspecificationotherthanalreadyspecifiedasmentionedabove,thedecisionofTenderCommitteefordisqualificationwillbeacceptedbyus

174 NA NA Tobeadded Bidderassumesthatthesitesshallbekeptreadyforinstallationsandacceptancewellbeforedeliveries.However,incasetheinstallation/acceptancegetsdelayedbeyond15daysofdelivery,duetositesnotreadyoranyotherreasonattributabletothecustomer,theequipment/Softwareshallbedeemedtohavebeeninstalledandcommissionedforthepurposeofpayment,warranty,titletransferoranyotherrelatedclause.

NoChange.AsperRFP.

175 NA NA Tobeadded DeliverableswillbedeemedtobefullyandfinallyacceptedbyCustomerintheeventCustomerhasnotsubmittedsuchDeliverableReviewStatementtoImplimentationPartnerbeforetheexpirationofthe15‐dayreviewperiod,orwhenCustomerusestheDeliverableinitsbusiness,whicheveroccursearlier(“DeemedAcceptance”).

NoChange.AsperRFP.

63

S.No

SectionNo&ClauseNo


176 NA NA Tobeadded Eitherpartymayrequestachangeorder (“Change Order”) in theevent of actual or anticipatedchange(s) to the agreed scope,Services,Deliverables,schedule,orany other aspect of the Statementof Work. Implementation Partnerwill prepare a Change Orderreflecting the proposed changes,including the impact on theDeliverables, schedule, and fee.Absent a signed Change Order,Implementation Partner shall notbe bound to perform anyadditional services. The partiesagreetonegotiate ingood faithallChangeOrderproposals.

NoChange.AsperRFP.

177 NA NA Tobeadded Any variation in applicable taxes,whether resulting into increase inrateoftaxesorlevyofnewtaxesorreduction in rate of taxes orabolitionofexistingtaxes,shallbebornebytheCustomer.

NoChange.AsperRFP.

178 NA NA Tobeadded Contractor’s failure to perform itscontractual responsibilities, toperform the services, or to meetagreed service levels shall beexcused if and to the extentContractor’s non‐performance iscaused by Employer’s omission toact, delay, wrongful action, failureto provide Inputs, or failure toperform its obligations under thisAgreement

NoChange.AsperRFP.

179 NA NA Tobeadded Bidderassumesthatthetitleof NoChange.AsperRFP.

64

S.No

SectionNo&ClauseNo


ownershipandriskofthegoodssuppliedunderthisContractispassedontoCustomerondeliveryofthematerialattheCustomerlocation.

180 NA NA Tobeadded SinceBidderisactingasaresellerofthirdproducts,Biddershall“pass‐through”anyandallwarrantiesandindemnitiesreceivedfromthemanufacturerorlicensoroftheproductsand,totheextent,grantedbysuchmanufacturerorlicensor,theCustomershallbethebeneficiaryofsuchmanufacturer’sorlicensor’swarrantiesandindemnities.Further,itisclarifiedthatBiddershallnotprovideanyadditionalwarrantiesandindemnitieswithrespectsuchproducts.

NoChange.AsperRFP.

181 NA NA Tobeadded ExceptionstoIndemnity(a)BiddershallnothaveanyliabilitytoCustomerunderthisSectiontotheextentthatanyinfringementorclaimthereofisattributableto:(1)thecombination,operationoruseofaDeliverablewithequipmentorsoftwaresuppliedbyCustomerwheretheDeliverablewouldnotitselfbeinfringing;(2)compliancewithdesigns,specificationsorinstructionsprovidedbyCustomer;(3)useofaDeliverableinanapplicationorenvironment

NoChange.AsperRFP.

65

S.No

SectionNo&ClauseNo


forwhichitwasnotdesignedorcontemplatedunderthisAgreement;or(4)modificationsofaDeliverablebyanyoneotherthanBidderwheretheunmodifiedversionoftheDeliverablewouldnothavebeeninfringing.Bidderwillcompletelysatisfyitsobligationshereunderif,afterreceivingnoticeofaclaim,BidderobtainsforCustomertherighttocontinueusingsuchDeliverablesasprovidedwithoutinfringement,orreplaceormodifysuchDeliverablessothattheybecomenon‐infringing.

182 NA NA Tobeadded Requestthatthefollowingbeincluded:Excludingaregulatory/statutoryrequirement,ifany,nothinginthisAgreementshallbeconstruedorinterpretedasrequiringContractortoprovidetoCustomeraccesstoorrighttoinspect,examine,auditandtakecopiesofanyfees,price,costoranyotherfinancialinformationoranyrecordsordocumentsrelatingtothemake‐upoftheContractor’sinternaloverheadcalculations,theirrelationshiptothefees,anyfinancialcostmodel,calculationoffeesortotheContractor’sprofitabilityorothersuchfinancialdata.

NoChange.AsperRFP.

183 NA NA Tobeadded Thebiddershallhavetherightto NoChange.AsperRFP.

66

S.No

SectionNo&ClauseNo


terminatethecontractintheeventanyundisputedamountremainsunpaidforaperiodexceeding15days.

184 NA NA Tobeadded DuringthetermofthisAgreementandforaperiodofoneyearthereafterCustomershallnot,directlyorindirectly,hireorsolicitforhire,anyofthepersonnelengagedbyBidder,withoutthepriorwrittenconsentthereoffromBidder.Thus,theCustomeragreestotheentryofaninjunctionagainstitintheeventofactualorthreatenedbreachofitsobligationshereunder,andacknowledgessuchreliefshallbeinadditiontosuchotherandfurtherreliefasmaybeavailabletoBidderatlaworinequity

NoChange.AsperRFP.

185 SectionVI 110 ServiceLevelAgreement&PenaltyClause a)AllPerformanceSLAaredependentonvariousparameterssuchasBandwidth,pagesize,clientprocessingtime,networklatency,etc.WeunderstandthattheSLAwillbedisplayedatDatacenterinserver‐in&server‐outmode.Pleaseconfirm.b)TheSLAdepictedarepracticallynotviable.WeproposetomutuallydiscussandagreeperformanceSLApostgo‐liveofNewIFMSsystem.

NoChange.AsperRFP.

186 SectionVI 110 ServiceLevelAgreement&PenaltyClause WeunderstandthatO&MSLA'swillbemeasuredwith‐insupport

NoChange.AsperRFP.

67

S.No

SectionNo&ClauseNo


window(BusinessHours).SLAmeasurementwillstoppostworkinghoursandwillresumenextworkingdayagain.Pleaseconfirm.

187 SectionVI 110 ServiceLevelAgreement&PenaltyClause WeunderstandthatSLA’sarenotapplicableonissuesrelatedtohardware,timelostduetopowerorenvironmentalfailures,reproductionofissueontoanotherinstance,delayinavailabilityofclone,delayintimetakenbynetworkteamtoperformaswitch‐overfromDCtoNearDC/DR,delayinbusinessusertesting,delayintimetakentogetapprovalfromthestakeholders,issuesescalated/pendingwithOEMsetc.Pleaseconfirm.

DelaywhichisnotattributabletoSP,willnotbeconsidered.

188 Section2 10 2.1.20.Go Livemeans100Successfultransactionsofatleast90%functionalitiesafterUATsubjecttosatisfactionofFD.Remaining10%functionalitiesshouldbedevelopedwithin2monthsofGo‐Liveaspartofcontinuesdevelopment.Go‐Livestage,formodulescompletedbyserviceprovider(forexample–Budgetmodule)wherelivedataisnotpossibletomakeavailableduetobusinessprocesscyclicity,100transactionsmaybedoneusingdummydata.

Pleaseconfirmwhetherthisis100transactionsacross90%ofmodules?not(100ineachmodule),suggestthefollowing:Wewilldemonstratebelow100successfultransactionsforGo‐Live.Thisshouldbecompletedwithinfirs15daysoftheGo‐Live,elseitwouldbassumeddeemedacceptedbyGujaraIFMS.

100Transactionperlogicalcycle.

189 SectionIV 101 AcceptanceCriteria WeunderstandthatanyDeliverable(s)providedtotheCustomershallbedeemedtohavebeenacceptedifthecustomerputssuchDeliverable(s)touseinits

NoChange.AsperRFP.

Number of Bills 100

Number of e‐Payment 100

Number of Vouchers 100

Number of Challans 100

Number of Challans in Stamp &

PDPLA Combined

100

N b f Ad i 100

68

S.No

SectionNo&ClauseNo


business(or)doesnotcommunicateitsdisapprovalofsuchDeliverable(s)togetherwithreasonsforsuchdisapprovalwithin7daysfromthedateofreceiptofsuchDeliverable(s).Pleaseconfirm

190 SectionVIII

121 ChangeRequestOrder Weproposeallminorchanges/enhancements,whichrequire<3person‐daysofefforts,areconsideredaspartofBAU(BusinessAsUsual)scope,limitingto100Man‐daysofeffortsperyear,acrossentireapplicationstack.Anymajorchangeswhichrequireseffortsabovethis(>3person‐daysorcumulativelyabove100persondays)wouldbehandledthroughcommercialchangerequests.Pleaseconfirm

NoChange.AsperRFP.

191 SectionVIII

121 ChangeRequestOrder Weunderstandthateitherpartymayrequestachangeorder(“ChangeOrder”)intheeventofactualoranticipatedchange(s)totheagreedscope,Services,Deliverables,schedule,oranyotheraspectoftheStatementofWork.BidderwillprepareaChangeOrderreflectingtheproposedchanges,includingtheimpactontheDeliverables,schedule,andfee.IntheabsenceofasignedChangeOrder,Biddershallnotbeboundtoperformanyadditionalservices.Pleaseconfirm

NoChange.AsperRFP.

69

S.No

SectionNo&ClauseNo


192 SectionVIII

121 ChangeRequestOrder Weunderstandthat anyTechnicalupgrades,version,enhancementsareoutofscopeandwouldbecarriedoutbychangerequestteamdeployedasperRFPrequirementonthebasisofbusinesscriticality.Pleaseconfirm

NoChange.AsperRFP.

193 SectionIII 90 3.3Operation&MaintenanceSupport Asperthescopegivenweunderstandthat5developerswillberequiredduringSupportPhaseforallenhancements,upgradesandchangerequests.Thisteamwillwork‐uponalltheChangeRequestsbasedonbusinesspriorityandcriticality.Ifmoreresourcesarerequiredduetoincreaseinchangevolume,thesamewillbehandledviachangemanagementprocess.Pleaseconfirm;clarifyifmoredevelopersneedtobefactored.

NoChange.AsperRFP.

194 SectionIII 90 3.3Operation&MaintenanceSupport WeunderstandthatOperation&MaintenanceSupportteamfortechnicalissuesonapplicationwillbebasedoutofasingleofficeofFinanceDepartmentacrosstheprojecttenure.CostsfortravelofWiproPersonneltoanyotherofficeofFinanceDepartmentwillbebornebydepartment.Pleaseconfirm.

NoChange.AsperRFP.

195 SectionIII 90 3.3Operation&MaintenanceSupport WeunderstandthattheinfrastructurerequiredforprovidingsupportincludingseatingspaceatFinance

Asabove

70

S.No

SectionNo&ClauseNo


DepartmentOffice,desktops/laptops,telecommunications,systemaccesses,VPNConnectivitywillbeprovidedbydepartment.Pleaseconfirm.

196 SectionIII 93 Themobileappshouldbedevelopedforfollowingfunctionalitieswithrolebaseaccessandnativeinnature.ItshoulddevelopforseparatelyforWindows,iOSandAndroid.i.eBidderhastousenativeSDKsforrespectiveplatforms.

WeunderstandthatthedeveloperlicensesrequiredfromGoogle,AppleandMicrosoftinordertohostthemobileapponrespectiveplaystoreswillbeprovidedbyGujaratIFMS.Pleaseconfirm.

TheMobileApphostingplateformwillbeprovidedbyGoG.


Pleasedefinethefunctionalitytobedevelieredviamobileappclearly.Ifnot,canwegowithanassumptionofmaximum30reports/dashboardsonthemobileapp?Outsidethismaybetakenupviachangerequestprocedure.

No.Numebersofreportscannotbedefined.


Weunderstandthatintegrationofmobileappwithany3rdpartyapplicationsand3rdpartydeviceslikescanner,barcodereader,etc.isnotinscope.Pleaseconfirm.

Integrationofmobileappwithany3rdpartyapplicationsand3rdpartydeviceslikescanner,barcodereader,QRCodeetc.isinscope.

199 SectionIII 56 ExternalInterfaces Pleasedefinethenumberofintegrationtouchpoints/integrtionscenarios/processautomationsclearly.Ifnot,basedonunderstandingoftheRFPrequirementcanweassumeatotalof25automatedbusinessprocess&60integrationtouchpointswiththeinternal&externalsystems.Outsidethismaybetakenupvia

No.ThescopeofworkotherthandefinedintheRFPwillbetakeplaceviacontinuesdevelopmentprocess.

71

S.No

SectionNo&ClauseNo


changerequestprocedure.

200 SectionIII 100 3.8.2.Training AspertheRFP,3TrainingWorkshopateachdistrict(33district)and15TrainingprogramsatStateLevelisconsidered.1stsetofWorkshopateachlocationwillbefor2daysdurationandothersfor1daydurationisconsidered.ChangeManagementTrainingisconsidered2Timesinayearfor2batchesandfor1daydurationofeachbatch.Pleaseconfirmifourunderstandingiscorrect.

Foranynewdevelopment/changeduringO&Mperiod‐2Timesinayearfor2batchesandfor1daydurationofeachbatchorasandwhenrequiredthetrainingshouldbeconducted.

201 SectionIII 100 3.8.2.Training WeunderstandthatTrainingInfra(Venue,System,Projector,andSpaceetc.)willbeprovidedbyclient.Pleaseconfirm

Yes.

202 SectionIII 100 3.8.2.Training AsperourunderstandingofRFPrequirementsdevelopmentofCBTisoutofscopeofcurrentengagement.Pleaseconfirm

CBTispartofRFPrequirement.Theslides/processesvedioshouldbeprovidedforselflearning.

203 SectionIII 100 3.8.2.Training WeunderstandthatanyadditionalTrainingBatches/TrainingDaysapartfromthedetailsgivenintheRFPdocumentswillbeoutofscopeandsamewillbeconsideredasChangeRequest.Pleaseconfirm

NoChange.AsperRFP.

204 SectionVIII

117 GeneralTerms&Conditions Incase,thereisanyconflictbetweenthetermsandconditionsorprovisionsintheRFPandtheproposalsubmittedbytheBidder,weproposethetermsand

NoChange.AsperRFP.

72

S.No

SectionNo&ClauseNo


conditionsorprovisionsassetoutintheRFPshallbereadinconjunctionwiththeTechnoCommercialProposalsubmittedandsubsequentcommunicationsbytheBidder.

205 SectionVIII

120 Inspection/Testing WeunderstandthatallperformancetestswouldbecarriedoutthroughthewebportalbasedandconsideringHTTPprotocol.Pleaseconfirm

Yes

206 General WeobserveatseveralplacesintheRFPsectionthattheScopeofWorkisbecomingunlimitedbecauseoftheuseofthewords‘butnotlimitedto’and“etc.”connotations.Werequestforthedeletionofthesewordsandreplacementwith“limitedto”suchthatthescopeisspecificandlimitedtoaspecificsetofactivities.

NoChange.AsperRFP.

207 General WeunderstandthatGujaratIFMSdepartmentwillberesponsiblefortheprovisionofallsitefacilities,includingprojectworkspaceforDevelopment,Training,andSupportTeam.GujaratIFMSwillensureadequateworkingspaceisprovidedtotheprojectTeamforthefulldurationoftheprojectwithaccesstofax,telephone,printers,photocopiers,etc.Pleaseconfirm

Asabove

208 General WeunderstandthatGujaratIFMSDepartmenrtwouldreadilyprovidealltherelevantmaterial

NoChange.AsperRFP.

73

S.No

SectionNo&ClauseNo


andprocessartifactsrequiredfordiscoverandDesignphases(asidentifiedbyWiproTeamfromtimetotime)attheprojectbaselocationoroffshorelocationasappropriate.Pleaseconfirm

209 General Pleaseconfirmourunderstandingthatanindividual/swithinFinanceDepartment(ProjectManager/SPOC/ApplicationOwner)willbeavailabletoa)InterfacewithWiproproject/programmanagertoresolveanyissuesb)Obtainandprovideinformation,data,decisionsandapprovalswithinthemutuallyagreedworkingdaysc)Helptoescalateissueswithinternalstakeholders/userbase,asnecessary.d)Whereveranyportionoftheworkinvolvesthirdparty(applicationowners,ITvendors,contractorsorotherapplicationsthatarenotinscopeofWiproorIn‐houseITteam)dependencies,FinanceDepartmentSPOCshallberesponsibleforgettingalltherelevantnecessaryinputstimelytoWiproe)Contributetowardssign‐offtotasks,addressanyissuesandapprovedeliverablesexpeditiouslyandinatimelymannerf)AdministerProjectChangeControlwiththeWiproProjectManager

Thenecessaryprojectteamforco‐ordinationwillbegivenbyFinanceDepartment

74

S.No

SectionNo&ClauseNo


210 3.2.3,BusinessIntelligence,AnalyticsandReportingSolution

33 General BasedonourunderstandingoftheRFP,wehaveenvisagedthattotalnumberofBIreportswouldnotbemorethan50whichalsoincludesMobileBIreportsandNo.ofDashboardswouldbemaxof10KPI

No.Nos.Cannotbedefined.Itcanbelessormore.


33 General Technicalupgrades,version,enhancementsareconsideredoutofscopeandwouldbecarriedoutbychangerequestteamdeployedasperRFPrequirementbasedonbusinesscriticality

NoChange.AsperRFP.

212 BusinessIntelligence,AnalyticsandReportingSolution

33 Extraction,transformationandloadingofdatafromsourcesystems

ItisassumedthatDataIntegrationwithNewIFMSsystemtoEDWwillbeinBatchModethroughETLProcess,NOrealtimedatatransformationisneeded,pleaseconfirm

No.Realtimedatatransformationisneeded


33 General weassumedthatIFMSwouldsignoffallthedocumentdeliverablesin3workingdaysandrespondtoclarificationsraisedbySIteamin2workingdays.

No.AsperRFP.

214 3.2.1.ComponentwiseScopeof

30 DataMigration Shallestimatethataround500+tablesfromboththesourcesystesmCTPandIFMSwhichis15%ofthetotalof3,400tables

1.CTPTotalTablesCount:656CTPTransactiontablesCount:9

75

S.No

SectionNo&ClauseNo


Work mentioned,and30TablesfromIWDMSwouldbehavingmajorityofdatafortheapplicationdatamigration?Pleaseclarify

IFMSDatabaseTotalTablesCount:1643IFMSTransactiontablesCount:531MasterTables2.CTPMastertablesCount:15IFMSMastertablesCount:571


33 General Itisassumedthatalladministrationtasksi.econfiguration,regularback‐upsetc.willbeownedandmanagedbyDept.IFMSdatabaseadminteamwillsupporttheSIteam.

No.


33 General EDWset‐upinDRfromanapplicationperspectiveisconsideredtobeoutofscopeofthisproject,Pleaseclarify

No.


35 General ItisassumedthatalltheanalyticalreportingisconsideredtobedoneonN‐1Dayreportingdatabasis&NoRealTimeReportingRequirements,Pleaseconfirm

Real‐timereportingisrequired.

218 3.2.3,Business

35 General Assuptionsisthattherewouldbeatotalofaround350‐380BIusers

100usersareenvisagedforBITool.Thebidderhas

76

S.No

SectionNo&ClauseNo


Intelligence,AnalyticsandReportingSolution

envisagedforaccessingBIReportsandDashboards.PleaseconfirmBIUsersCountandMobileBIUserscount

tosetupBIcellcontains2BIexecutiveswhowillberesponsibleforBItrainingandBIreportdeveloping.


35 General PleasespecifytherequirementofDataMining,doesthiscapabilityismandatoryfortheproposedBISuite?Pleaseclarify

StandardFunctionsofBIsuiteshouldbegiven.

220 3.2.1.ComponentwiseScopeofWork

30 DataMigration Understanthat,allexternaldatawillbemadeavailablebyIFMSinthespecifiedformatfortheApp.dataMigrationintoNewIFMS,pleaseconfirm

Asabove.

221 General Realtimedata‐ CDC IsthererequirementforrealtimedataprocessingwithODStobebuilt?AndRealtimeReporting?Pleaseconfirm

Yes


35 General Itisassumedthat,GenerationofAnalyticsReportsonHistoricalData/PeriodwouldnotbepartofthisRFPscope,pleaseclarify

Yes

223 3.2.1.ComponentwiseScopeof

30 DataMigration AssumethatitisDept.responsibilityofanyactionsondataqualityincludingcorrectionofdatainthesourcesystems,Nodata

No.ThedataqualityactivitiesshouldbecarriedoutbytheSP.

77

S.No

SectionNo&ClauseNo


Work qualityactivitieswillbecarriedoutinthesourcesystembytheSIteam.Pleaseconfirm

224 3.2.1.ComponentwiseScopeofWork

30 DataMigration Understandthatthelistedsourcessystems(CTP,IFMS&IWDMS)dataonlytobeconsideredfordatamigrationintoNewIFMS,pleaseclarify

Yes

225 3.4 96 Theentireteamhastodeployat100%onclientsitebyserviceprovider.BidderhastodeploysameresourcesinO&Mphasewhohaveworkedindevelopmentphase.

ItissuggestedthatwecannotdeploythesameresourcesinO&M.RequestyoutoallowtheSPtochangethereseourcesandalsoworkontheon‐site+off‐sitemodel.

NoChange.AsperRFP.

226 FinalEvaluationofBid

24 Proposalswillberankedaccordingtotheircombinedtechnical(Tb)andfinancial(Fn)scoresusingtheweights(T=0.30theweightgiventotheTechnicalProposal;P=0.70theweightgiventotheFinancialProposal;T+P=1).ThefinalevaluationwillbebasedonFinalScorewhichshallbecalculatedasshownbelow:FinalScore(S)=TnxT+FnxP

WesuggestthattheQCBSevaluationbemade70%fortechnicaland30%forcommercialintheFinalEvaluationofBid

No change.AsperRFP.


91 Theservicemanagement/supportrequestmodule/toolshallbeprovidedbytheSP

Onpage104Sno4.5Itismentionedthat"Followingtools/softwarelicensesavailablewithGujaratStateDataCenteronsharedbasis."includingtoolforServiceManagement.PlclarifythatinsuchcasetheuserlicenceswillbeprovidedbyFD/GoGifSPchoosestousethetools/softwarelicencesavailablewithGujaratSDC.Alsorequestyoutodeletethesentencegivenonpageno91"The

Theservicemanagementandsupportmanagementtoolwillbeprovidedbydept.

78

S.No

SectionNo&ClauseNo


servicemanagement/supportrequestmodule/toolshallbeprovidedbytheSP"asitiscontradictingtheabovestatementgivenonpage104.

228 5.1 56 ExternalInterfacesandBusinessprocesses TheinformationonintegrationwithexternalsystemalongwithBusinessprocessesdistributedacrosstheRFP.Toachieveoptimizationforthisopportunity,canyoupleaseconfirmnumberofintegrationand/ortouchpointsalongwithnumberofbusinessprocessesinscope.

Asabove.

229 3.3 91 Theservicemanagement/supportrequestmodule/toolshallbeprovidedbytheSP

AsperSection4.5(Page105)CASMtoolwillbeprovidedbyGoGforticketing.KindlyclarifyifWiproneedstoprovisionaticketingtoolforHelpdeskresources

Departmentwillprovidethesame.

230 3.3 91 Theservicemanagement/supportrequestmodule/toolshallbeprovidedbytheSP

AsperSection4.5(Page105)CASMtooltoolandlicensesareavailablewithGoGforticketing/Helpdesk.KindlyclarifyifWiproneedstoprovisionconcurrentanalystlicensesfortheaccessingtheticketingtool.Ifyes,pleasesuggestthenumberoflicensesthatneedtobeconsidered.Also,wewouldrequirethelicensecost(incaseofCASM)basistheGoGtieupwithCA


231 4.5 105 CASM WiproassumesthatCASM(ifusedastheticketingtool)iscapableofmeasuringtheSLAsthatWipro


79

S.No

SectionNo&ClauseNo


teamneedstoadhereto.Kindlyconfirm

232 4.5 105 CASpectrumtoolandlicenses KindlyclarifyifinscopeDCinstances/servermonitoringlicensesforCAspectrumneedtobeprovisionedbyWiproorwilltheybemadeavailablebyGoG.IfWiproneedstoprovision,pleaseprovideuswiththeperinstancecosttobeconsideredbasistheGoGtieupwithCA


233 4.5 105 CASpectrumtoolandlicenses Wiprowillonlybepro‐activelymonitoringinscopeDCassetsthroughthecustomerprovidedmonitoringtool.Incaseanyassetisnotcoveredbythemonitoringtool,theissuewillberespondedtoandresolvedonbesteffortbasisbyWipro.Kindlyconfirm

Notrequired.

234 3.4.3 96 Thebidderhastodeployatleast8resourceshavingatleast1yearofexperienceofITCallCenteronsiteduringprojectperiodforbetterexecutionandmonitoringoftheproject.

KindlyclarifyifWiprocanuseitsDCmonitoringresourcesasandwhenrequiredforHelpdeskoperations.Consequently,thenumberofresourcesrequiredandproposedbyWiproforHelpdeskcanbereducedto6(withDCteamsupportingthese6staffmembers)

AsperRFP.

235 3.4.3 96 Thehelpdesk&Handholdingserviceshouldbeavailablefrom9:00to7:00hrsandasandwhenanycriticalissuearises,oncall/onsitesupportneedtobeavailableanytime.

WiproassumesthatGoGwillarrangetravelforstaffincaseofbusinessrequirementduringoffbusinesshours.Kindlyconfirm

No

236 3.4.3 96 Thehelpdesk&Handholdingserviceshouldbeavailablefrom9:00to7:00hrsandasandwhenanycriticalissuearises,oncall/onsitesupportneedtobeavailableanytime.

WiproassumesthattherewillbenotravelrequiredforWiprostaffoutsidetheirbaselocation.Ifrequired,GoGwouldneedto

TheSI'sResourceshastotravelotherlocationincaseofanyrequirement.Noextrapayment

80

S.No

SectionNo&ClauseNo


arrangefortravel,lodgingandboardingofthestaff.Kindlyconfirm

arrangementshouldbemadebyFD.

237 General NA Ticketcount Wiproconsiderstheworkloadbasistheticketcountsharedinthepre‐bidresponsebyGoG.Ifthesameisfoundtobemorethantheprovidednumber,resourcesmayneedtobeincreasedbyWipro.Kindlyconfirm

No.ofTicketsasbelowForFinancialYear2016‐17L1‐60000+L2‐20000+L3‐1000+Ifthesameisfoundtobemorethantheprovidednumber,resourcesmayneedtobeincreasedbyselectedserviceproviderwithoutadditionalcost.

238 General NA HandholdingSupport Wiproassumesthatanyotherhandholdingsupport(outsideIFMSapplicationsupport)willbeoutofscopefortheWiproprovidedhandholdingteam.Kindlyconfirm

Yes.

239 General NA SLA Wiprowillnotberesponsibleforany3rdpartyvendorsSLAs’ofcustomer.However,Wiprowillfollow‐upwiththepartnersandescalatetocustomerITteamincaseofnosupportoranychallenges.Kindlyconfirm

ok.

240 General NA DataLoss WiproshallnotbeliableforDataLossduetoanycircumstances.Suchdatashallberestoredthroughreasonableeffortsbasisbasedonthetechnologyavailable.BackedupdataanduponspecificGoGapproval,shallberecovered

TheSPishighlyresponsibleforanydataloss.

81

S.No

SectionNo&ClauseNo


throughspecializedlowleveldatarecoveryagency.Identificationofsuchavendorwillbecustomer’sresponsibility.CostforsuchdatarecoverytobeprovidedbyGoG.Kindlyconfirm

241 General NA Technology Ascopethatshallincludeanyup‐gradationoftechnologyoranymajortechnology/versionchangesandresultantmigrationduringtheSustenancePhaseshallbetakenupthroughanagreedChangeRequest&willhaveacommercialimpact.Wiprorequeststhatitbeallowedtochargeforsuchactivitiesasaseparateproject.Pricesforthesameshallbediscussedmutuallyaspertheprojectscopeanddeliverableoncase‐to‐casebasis

No.

242 General NA SLAExclusions SLAmeasurementshallexcludefollowing:•Scheduleddowntimeonaccountofpreventivemaintenance.•DowntimecausedbecauseoftheinadvertentmistakebyThirdpartyserviceprovider(undercontractwithcustomer)orcustomer’spersonnel.ThiswillincludeconfigurationchangesmadebythecustomerpersonnelaffectingexpectedperformancewithoutnotifyingWipro.TimetakenforallIncidentsthatrequireChangeManagementProcessandIT/BusinessManagement

Asabove.

82

S.No

SectionNo&ClauseNo


approvalwillhaveexcludedfromtotalresolutiontime.•SLA’swillnotbemeasuredduringanynaturalcalamities/disasters,hardwarefailures(vendordependency)andplannedoutages/maintenanceetc.,insuchscenariostheserviceswillbedeliveredonbesteffortbasis•LimitationofOEMHardware/IOS/FirmwareandBugswithoutresolutions•IssuesraisedduetoCapacity,Availability,ComponentFailureImpactAnalysis(CFIA),FailureModesandEffectAnalysis(FMEA)issuesofthelandscapehighlightedbyWiprointhisformatorinRiskRegister,andineventofactionpendingwith“Customer”IssuesrelatedtoNetworkLinkserviceproviderissueslikeCableCut,Latency,PacketDrops,advertisement,ISP‐QoS,etc

243 Section3.3

92 TechnicalDetails Pleaseclarifywhetherallsuppliedsoftware(OS,DB,Middleware,etc)hastobeofEnterpriseclass,supportedbyanOEM.

Asabove

244 Section3.3

92 TechnicalDetails‐ ServerOSSupport:NonUnixEnvironment

KindlyconfirmiftheproposedServerOperatingSystemforallserversshallbeCommonCriteriaEAL4+cerifiedassecurityshallbeanimportantaspect.

Notaccepted.

245 Section3.3

93 TechnicalDetails‐ Theapplicationshouldbecompatiblewithanyopenstandardtechnology.Thebidderhastoquoteand

KindlyconfirmiftheOEMSoftwaresupportshallnotrestrictthenumberofsupport

SPhastotakecareofthat.

83

S.No

SectionNo&ClauseNo


supplyanyOSanddatabaseonopenstandardtechnologywith8yearsofAMC/ATSsupport.ThebidderhastoenvisageincrementallicensesandAMC/ATScostandthequoteforthesameinfinancialbid.

cases/incidents.

246 Section3.3

93 TechnicalDetails‐ Theapplicationshouldbecompatiblewithanyopenstandardtechnology.ThebidderhastoquoteandsupplyanyOSanddatabaseonopenstandardtechnologywith8yearsofAMC/ATSsupport.ThebidderhastoenvisageincrementallicensesandAMC/ATScostandthequoteforthesameinfinancialbid.

PleaseclarifyifTheSoftwareOEMshallhavedefinedproductlifecycleandupdatepoliciesfortheallthesuppliedproducts

SPhastotakecareofthat.

247 Section3.3


Kindlyconfirmifthebiddershallnotproposeanyfreewaresoftware/communityedition.(asanysuchunderlyingfreeware/community‐editionmaybeaseveresecurityrisk)

Biddermayproposedanyedition.Howeverthesupport,update,upgradeandsecuritywillbetheresponsbiltyofBidder.

248 Section3.3


KindlyconfirmthatimportantsoftwarecomponentsegOperatingsystem,RDBMSetcevenifbundledwithasolutionhavetobesupportedbytherespectiveOEM.(asanysuchunderlyingfreeware/community‐editionmaybeaseveresecurityrisk)

No.Thebidderwillberesponsibleforsupportandsecurity.

249 Section3.3

93 TechnicalDetails‐ SecurityManagement IsthebidderexpectedtoperformthefollowingactivitieswithrespecttotheOS‐Provisioning,

Yes.

84

S.No

SectionNo&ClauseNo


ConfigurationManagement,Softwaremanagement,License/SubscriptionManagement,PatchManagement,Updates,Upgrades,etc.

250 Section3.3andSection2.24.6.2

93&23

TechnicalDetails‐ IntegrationLayer:Integrationdevelopmentmustbeabletosupportabusinessenvironmentwhichrequiresfastresponsetimes.So,itisrecommendedtodeveloptheIntegrationLayeronaprovenIntegrationBus/APIPlatform.DevelopmentanddeploymentarchitectureTools/Technologiesusedfordesignanddevelopmentetc.),security,conformancetoindustriesstandard,database,BusinessIntelligence(Modularity,Scalability,SuitabilityofTools&TechnologiesproposedincludingcapacitytohandlelargevolumesasenvisagedbyIFMS),ApproachtodeveloptheAPIbasedsystem,ManagingtheAPIecosystem,Approachforinterfacingwithothersystems

PleaseconfirmifanAPImanagmentsolutionshouldbeprovidedaspartoftheoverallsolutionandwhetheritisrequiredtoprotectbackendAPIserverswithstricttrafficcontrolonincomingandoutgoingtraffic,provideaccesscontrolfeaturestodetermineexactlywhoisusingtheAPI,howitisused,andhowmuchisbeingused,centrallysetupandmanagepolicyandapplicationplansforallAPIsononeplatform,provideAPIauthenticationandsecurityandMonitorandsetalertsontrafficflow.

Notrequired.

251 Section9.7

131,132

DearSir,We_______________________________________whoareestablishedandreputeddevelopers/manufacturersof____________________________________havingdevelopmentcenter/factoriesat_______________________________________(addressofdevelopmentcenter/factory)doherebyauthorizeM/s.____________________

RedHat'sproductsareallopensourceproducts,thataresupportedbyRedHat.Inthatrespect,wewillconfirmthatthebiddertakingproductsfromuswillgetbacktobacksupportfromRedhAtfortheentiredurationoftheproject.However,theotherclauses

AsperrevisedFormat.

85

S.No

SectionNo&ClauseNo


__________________________________________(NameandaddressofAgent)tosubmitabid,andsignthecontractwithyouagainsttheaboveIFB.WeherebyextendourfullguaranteeandwarrantyClauseoftheGeneralConditionsofContractfortheproductandservicesofferedbytheabovefirmagainstthistender.1.IfwegoforbespokedevelopmentorCOTSproducttheFinanceDepartmentshallhavefullrightsofsharingsourcecodewithGujaratStateGovernmentDepartments/Boards/Corporations./PSUsorotherGujarat’sStateGovernementEntity.2.WewilltransfersourcecodesodevelopedfortheIFMSprojecttoGovernmentofGujarat.Thesourcecode,fullydocumentedforitsarchitecturewillbeexclusivepropertyoftheGovernmentofGujaratandwewillnotclaimrighttouseitanywhereelsewithoutpriorapprovaloftheGovernmentofGujaratthroughtheFinanceDepartment.IfGovernmentofGujaratallowsustheuseofthissourcecodethenitwilltake20%ofthecostofapplicationdevelopmentforthesubsequentprojectsasRoyaltyfee.ConsideringtherightsofgovernmentofGujaratoverthesourcecode,wewillnotuseanyproprietarylayereitherofourownownershiporofownershipofotherswiththesourcecodetodeliverthesolutionfortheIFMSproject.3.IncaseweofferCOTSasperdefinitionmentionedinthisRFPthanfullIPRofthecustomized/developedsolutionforthisprojectshallrestwiththeFDexcepttheCOTS,BI,OSandDB.IncrementalIPRwillbecreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;

oftheMAFarenotrelevanttoRedHat,duetowhichourlegalteamhasrequestedfortheirremovalfromtheMAF.Hecne,itisrequestedtokindlygiveustheflexibilityofchangingtheMAfasperourlegallyapprovedformats.Also,pleaseremovetherequirementofgivingtheOEMMAFonaRs.100stamppaper,asisisnotlegallypossibleforustocomply.

86

S.No

SectionNo&ClauseNo


hencesuchIPRwillrestinGovernmentofGujarat.4.Weagreetoprovideadditionallicensesdiscounttotheunitpricediscoveredbasedonquotedpriceinthisbidsubjecttofollowingdiscountschedule:30000userlicenses:Asperpricequotedinfinancialbid(Theunitpriceofthesamewillbecalculatedaccordinglyas:UnitRate=QuotedRatefor30,000users/30000andsimilarmethodforcalculationofunitrateforATS/AMCfor8yearswillbeapplicable)Forpurchaseofadditionallicensesquantityfrom30001to50000,bidderhastoprovide50%discountonunitquotedpriceonincrementalquantityForpurchaseofadditionallicensesquantityfrom50,001andabovebidderhastoprovide80%discountonunitquotedpriceonincrementalquantity.Wealsoagreetoprovidesimilardiscountonunitpriceoflicenses’sATS/AMCofincrementalquantity.5.BesidesthecostofCOTSlicenses,ifthereareotheritemsinthebiddocumentwhichalsoattractcostsbasedonquantityofuserlicenses,includingthedatabaselicenses,thenallsuchlicensesshallattractdiscountsasmentionedaboveintheirlumpsumonetimecostorintheirannuallicensingcosts.Wegivethisundertakinginrespectofsuchquantitieswhicharechargeablebyus.ThediscountshallbecomputedagainstthepricequotedintheFinancialBidofthisRFP.FurtherthequantityindicatedaboveincludessuchlicensesboughtbyotherGovernmentorganizations,insideandoutsideGujarat,whichgoinforrapidrolloutofHRMSeitherpursuanttoanagreementwiththestateofGujaratorpursuanttodecisionbythe

87

S.No

SectionNo&ClauseNo


DepartmentofelectronicsandIT,GovernmentofIndiaunderNationale‐GovernancePlanorunderanyotherschemeforrapidrollout.Thediscountshallapplyonincrementalquantityafterconsideringcumulativenumberoflicensesalreadyordered.6.WeagreetoholdthefullIPRofthecustomized/developedsolutionforthisprojectshallrestwiththeFDexcepttheCOTS,BI,OSandDB.IncrementalIPRwillbecreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;hencesuchIPRwillrestinGovernmentofGujarat.7.WeagreeonstateGovernmenthasrighttoretaincustomizationlayerandshouldtheagreementwithserviceproviderandtofurtherdevelop.Therefore,GovernmentofGujaratwillholdIPRofthecustomizedCOTSsolution.Thesamewouldbeapplicabletocopyrights.TheTSPshallsignany/allthedocumentsinthisregardandwillgetnecessaryundertakingtothiseffectfromtheCOTSOEM.TheGujaratGovernmentfurtherintendsusecustomizedCOTSbacktotheCOTSOEMtoenableittouseinGovernmentorganizationsinotherStatesorinorganizationsinGovernmentofIndia.TheCOTSOEMwillhavetoagreetothisarrangementandwherever,theCOTSOEMusesGovt.ofGujaratcustomizedCOTSsolutionorgetsadditionalprojectsofDepartmentofElectronics&IT,Govt.ofIndiaoranyotherstategovernment,itwillhavetopaytoGovernmentofGujaratalicensefee/accessfee/sharingfee/royaltyof20%ofprojectfeescollectedtowardsthecustomizedsolution(Licensefeescollectedtowardsdatabase

88

S.No

SectionNo&ClauseNo


licenses,OperatingSystemlicenses,COTSwillnotbeincludedforsharing)fromthetenderingauthorityortheTSP(TotalSolutionProvider)isincluded)ofsuchprojects.Atthetimeofawardingcontract,authorizedrepresentativeofCOTSOEMwillhavetosignaseparatecontractagreementtosuchanextentwithGovt.ofGujarat.TheTSPhastogetsuchanundertakingfromtheOEMatthetimeoffilingthisbidandhandoverthesourcecode,Metadatadetailsetc.totheFinanceDepartmentatdifferentstagesofcustomizationandbeforereleaseoffinalpaymentoncompletionoftrainingandrolloutofsoftware.1.WeabidethatFinanceDepartmentshallhavetheunrestrictedrighttodeployoruseNewIFMSapplicationsoftwareandthedocumentationrelatedthereto,inanyGujaratstategovernmentdepartment,atnocosttoclient.Yoursfaithfully,(Name)(Nameofmanufacturers)Note:ThisletterofauthorityshouldbeontheRs.100stamppapershouldbesignedbyapersoncompetentandhavingthepowerofattorneytobindtheOEMofCOTSaswellasBidder.TheBidderinitsbidshouldincludeit.

252 Clause8.13,pg.#121

Suspension

FDmay,bywrittennoticetoSI,suspendallpaymentstotheSPhereunderiftheSPfailstoperformanyofitsobligationsunderthiscontractincludingthecarryingoutoftheservices,providedthatsuchnoticeofsuspension.

Thesuspensionrightsmentionedappeartobeone‐sidedi.e.doesnotprovideopportunitytoSI/biddertoreacttosituationrathersimplyimposethesuspension.GIL/FDisrequestedtorevisittheclauseandbringinobjectivitytoevadeplausibleconfrontations?

NoChange.AsperRFP.

89

S.No

SectionNo&ClauseNo


253 Clause8.12.1,pg.#121

ChangeRequestOrders

DuringthedevelopmentandO&Mphase,anychangeinscopeofwork,orindesignanddevelopmentofDecisionSupportsystems(DSS)orofManagementInformationsystem(MIS)shallnotbeconstruedaschangeRequestorderandinsteadwillbecomepartofscopeofworkaccompanyingthisbiddocument.

Theclauseemulatedthatany/allchangesemergingintheO&Mperiodi.e.8yearsshallbeSI/biddersscope.Assuchthisishumongousdeliverableandcannotbeassimilated,unlessmutuallyagreedwithextracommercials.RequestGIL/FDtorevisittheclauseeitherbringinmoreclaritysuchasbudfixing/technicalupgradeshallbebiddersresponsibilityhoweveranychangefromthebaseblueprintshallconstitutetochangeandwouldbemuuallyagreedwithextracommercials.Pleaseconfirmtheunderstanding?

NoChange.AsperRFP.

254 Clause6.2.2.2,6.2.3,6.2.4,6.2.5&6.2.5.1

OperationalRelatedPenalty

ThesectiononlyillustratesonepenaltyafteranotherwhichonlymeansSI/bidderissubjectedtomultiplepenalties.GIL/FDisrequestedtorevisitandbringsomeobjectivitywhilstdefiningmorefeasibleparameterse.g.Severity4cannothave2hrsofresponsetimeORresourcenotavailableduetomedicalreasonscannotbeobjectofpenaltyORO&Mchangescannotberestrictedto7days,etc.

NoChange.AsperRFP.

255 Working/BusinessHour

TotalTimeshallbemeasuredon24*7basis Pleaseclarifytheofficialbusinesshoursandtimings?

Asabove.

90

S.No

SectionNo&ClauseNo


s256 Clause

6.2.2.1,pg.#111

ForSoftwareUptime

Pleaseclarifywhetheranykindofsystemadministrationrelatedactivitysuchaspatchupgrade,noteapplicationsand/ortechnicalupgradeshallbeincludedinsuchdowntimeornot?Ifyes,assuchtheseareregularmaintenanceandfinetuningexercisesofanyapplicationhardwareandhencecannotbetreatedwithin99.7%uptime.GIL/FDisrequestedtorevisitandadvise?

Thesystemadministrationactivitessuchaspatchupgradation,technicalupdate/upgrademaynotbeincludedindowntime.Biddershastotakepriorapprovalfromdepartmentforplanneddowntime.

257 Clause5.2,pg.#107

PaymentTerms

IncaseofCOTSProduct(ERPSolution)lineitem3andCostofOS,DatabaseLicenses,BIToolsandotherreadymadesoftwarerequiredtoruntheapplicationlineitem4

ShouldtheSI/bidderchoosestohaveCOTSapplication,OEMinstitutes100%paymentuponrequestfrodelivery,howeverthepaymenttermaugursstaggeredpayment.ThisisonlygoingtoincreasethecosttoGIL/FDartificailalyandhencerequestedtorelook.

Asabove

258 Clause5.2,pg.#107

PaymentTerms

ATS&AMCofCOTSfor8years‐Lineitem6andCostofAMC/ATSofOS,DatabaseLicenses,BIToolsandotherreadymadesoftwarerequiredtoruntheapplicationlineitem7

WhiletheATS/AMCchargesfortheCOTSapplicationduringtheO&MhasbeenalignedtoOEMsi.e.100%inadvanceatthestart,howeverthereshallATS/AMCchargesinstitutedfromthedateofdeliveryaswell,therenomentiononthesame‐kindlyadvisehowwouldthesamebetreated?

Asabove

259 "notlimitedto" GIL/FDisrequestedtorelookandconsiderdropping/removingsuchstatementswhichinstillambiguityinthescope/deliverables(asdone

NoChange.AsperRFP.

91

S.No

SectionNo&ClauseNo


insomeplaceoftheRFPalready).

260 Clause3.7,pg.#97

DataMigration

1.CurrentlythesizeofthedatabaseofexistingIFMSis1.8TBandCTPis73GB;2.TheselectedServiceProviderisrequiredtomigratealltheexistingdataavailablewithDepartmentinthedigitizedformatoftheexistingapplications(IWDMS&IFMS,CTP,etc.)ifrequired,initscurrentdatabasetothenewsystemtobehostedatStateDataCentreatfreeofcost.Costfordatamigrationfromexistingapplicationshouldnotbeincludedinthepricebid.

KindlyclarifyifDataMigrationcostisnottobeincludedinthepricebid,thanhowwouldthebidder/SPbepaid?

PleasereferFinancialBidandpaymentterms.

261 Pg.#96 Theentireteamhastodeployat100%onclientsitebyserviceprovider.BidderhastodeploysameresourcesinO&Mphasewhohaveworkedindevelopmentphase.

GIL/FDisrequestedtorevisittheclauseandallowbidder/SItomanagetheO&Mphaseasbeingaverylonggrownproject.

NoChange.AsperRFP.

262 Clause3.2.1,pg.#32

ComponentwiseScopeofWork

Duringthe8yearsofO&MperiodanymigrationactivitiesrequiredtocarryoutduetochangeinInfrastructure,Softwareetcshouldbedonebybidderatnoextracost.

GIL/FDisrequestedtoclarifythestatementandintentfromthebidderintotheask/scope?

AsperRFP.

263 Clause3.1.2,pg.#29

ExpectedOutcomes

Basedonthelearningandoutcomesfromtheexistingstudy,thestate‐widerolloutwouldbeimplemented.

Pleaseclarifythestatementi.e.whetherthestate‐widerolloutiscurrentnotintothescopeofcurrentRFPorwhatshalldeterminerollouttobecarriedout?Pleaseclarifywithclearobjectivetasks?

Therolloutshouldbecarriedoutacrossthestatewithin2monthsandremainingpaymentof10%ofthecostofDevelopmentofNewIFMSwillbemadeonstatewiderolloutandoncompletionof6monthsofGo‐Livefixingbugsanderrors

264 Clause Quali similarITprojects/solutionsbusiness Pleaseclarifywhatconsitutesto Projectsrelatedtofinance

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S.No

SectionNo&ClauseNo


2.5,pg.12 ficationCriteria

"similarITprojects/solutionsbusiness"?

265 Clause2.1.20,pg.10

GoLivemeans100Successfultransactionsofatleast90%functionalitiesafterUATsubjecttosatisfactionofFD

UsageisaverysubjectiveparameterofGo‐Live,asitislimitedtousersintentandnottheapplicationscapability!GIL/FDisrequestedtorevisitandredefinethesametoUATcompletionwithlessthan10%ofissuesobservedduringtheUATshallmounttosystemreadinesstoGo‐Live.Kindlyadvice.

Asabove.

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FORMVII.I:Developer/CustomizerAuthorizationForm

No.__________________dated___________________ToRef:TenderNo.________________DearSir,We _______________________________________ who are established and reputed developers / manufacturers of____________________________________ having development center / factories at _______________________________________(address of development center / factory) do hereby authorize M/s. ______________________________________________________________(NameandaddressofAgent)tosubmitabid,andsignthecontractwithyouagainsttheaboveIFB.WeherebyextendourfullguaranteeandwarrantyClauseoftheGeneralConditionsofContractfortheproductandservicesofferedbytheabovefirmagainstthistender.1. IfwegoforbespokedevelopmentorCOTSproducttheFinanceDepartmentshallhavefullrightsofsharing

source code with Gujarat State Government Departments/Boards/Corporations./PSUs or other Gujarat’sStateGovernmentEntity.

2. WewilltransfersourcecodesodevelopedfortheIFMSprojecttoGovernmentofGujarat.Thesourcecode,fullydocumentedfor itsarchitecturewillbeexclusivepropertyof theGovernmentofGujaratandwewillnot claimright touse it anywhereelsewithoutpriorapprovalof theGovernmentofGujarat through theFinanceDepartment.IfGovernmentofGujaratallowsustheuseofthissourcecodethenitwilltake20%ofthe cost of applicationdevelopment for the subsequentprojects asRoyalty fee. Considering the rights ofgovernment of Gujarat over the source code, we will not use any proprietary layer either of our ownownershiporofownershipofotherswiththesourcecodetodeliverthesolutionfortheIFMSproject.

3. IncaseweofferCOTSasperdefinitionmentioned in thisRFP than full IPRof thecustomized/developedsolution for this project shall restwith the FD except the COTS, BI, OS and DB. Incremental IPRwill becreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;hencesuchIPRwillrestinGovernmentofGujarat.

4. BesidesthecostofCOTSlicenses,ifthereareotheritemsinthebiddocumentwhichalsoattractcostsbasedonquantityofuserlicensesthenallsuchlicensesshallattractdiscountsasmentionedaboveintheirlumpsumonetimecostorintheirannuallicensingcosts.Wegivethisundertakinginrespectofsuchquantitieswhicharechargeablebyus.ThediscountshallbecomputedagainstthepricequotedintheFinancialBidofthis RFP. Further the quantity indicated above includes such licenses bought by other GovernmentorganizationsinsideGujarat.

5. Weagreetoholdthefull IPRof thecustomized/developedsolutionforthisprojectshallrestwiththeFD

excepttheCOTS,BI,OSandDB.IncrementalIPRwillbecreatedduringtheDevelopmentprocesswhichwillbesincepaidforbyGovt.ofGujarat;hencesuchIPRwillrestinGovernmentofGujarat.

6. We agree on state Government has right to retain customization layer and should the agreement withserviceproviderandtofurtherdevelop.Therefore,GovernmentofGujaratwillholdIPRofthecustomizedCOTSsolution.Thesamewouldbeapplicabletocopyrights.TheTSPshallsignany/allthedocumentsinthisregard and will get necessary undertaking to this effect from the COTS OEM. The Gujarat Government

94

furtherintendsusecustomizedCOTSbacktotheCOTSOEMtoenableittouseinGovernmentorganizationsin other States or in organizations in Government of India. The COTS OEM will have to agree to thisarrangement and wherever, the COTS OEM uses Govt. of Gujarat customized COTS solution or getsadditionalprojectsofDepartmentofElectronics&IT,Govt.ofIndiaoranyotherstategovernment,itwillhavetopaytoGovernmentofGujaratalicensefee/accessfee/sharingfee/royaltyof20%ofprojectfeescollected towards the customized solution (License fees collected towards database licenses, OperatingSystem licenses, COTS will not be included for sharing) from the tendering authority or the TSP (TotalSolutionProvider)isincluded)ofsuchprojects.Atthetimeofawardingcontract,authorizedrepresentativeofCOTSOEMwillhavetosignaseparatecontractagreementtosuchanextentwithGovt.ofGujarat.TheTSPhas toget suchanundertaking fromtheOEMat the timeof filing thisbidandhandover thesourcecode, Meta data details etc. to the Finance Department at different stages of customization and beforereleaseoffinalpaymentoncompletionoftrainingandrolloutofsoftware.

7. WeabidethatFinanceDepartmentshallhavetheunrestrictedrighttodeployoruseNewIFMSapplicationsoftwareandthedocumentationrelatedthereto,inanyGujaratstategovernmentdepartment,atnocosttoclient.

Yoursfaithfully,(Name)(Nameofmanufacturers)Note:ThisletterofauthorityshouldbeontheRs.100stamppapershouldbesignedbyapersoncompetentandhavingthepowerofattorneytobindtheBidder.TheBidderinitsbidshouldincludeit.FORMVII.II:COTSOEMAuthorizationFormNo.__________________dated___________________ToRef:TenderNo.________________DearSir,We _______________________________________ who are established and reputed developers / manufacturers of____________________________________ having development center / factories at _______________________________________(address of development center / factory) do hereby authorize M/s. ______________________________________________________________(NameandaddressofAgent)tosubmitabid,andsignthecontractwithyouagainsttheaboveIFB.WeherebyextendourfullguaranteeandwarrantyClauseoftheGeneralConditionsofContractfortheproductandservicesofferedbytheabovefirmagainstthistender.

Weagreetoprovideadditionallicensesdiscounttotheunitpricediscoveredbasedonquotedpriceinthisbidsubjecttofollowingdiscountschedule:30000 user licenses: As per price quoted in financial bid (The unit price of the samewill be calculatedaccordinglyas:UnitRate=QuotedRatefor30,000users/30000andsimilarmethodforcalculationofunitrateforATS/AMCfor8yearswillbeapplicable)Forpurchaseofadditionallicensesquantityfrom30001to50000,bidderhastoprovide50%discountonunitquotedpriceonincrementalquantityForpurchaseofadditionallicensesquantityfrom50,001andabovebidderhastoprovide80%discountonunitquotedpriceonincrementalquantity

95

Wealsoagreetoprovidesimilardiscountonunitpriceoflicenses’ATS/AMCofincrementalquantity.

8. BesidesthecostofCOTSlicenses,ifthereareotheritemsinthebiddocumentwhichalsoattractcostsbased

onquantityofuserlicenses,thenallsuchlicensesshallattractdiscountsasmentionedaboveintheirlumpsumonetimecostorintheirannuallicensingcosts.Wegivethisundertakinginrespectofsuchquantitieswhicharechargeablebyus.ThediscountshallbecomputedagainstthepricequotedintheFinancialBidofthis RFP. Further the quantity indicated above includes such licenses bought by other GovernmentorganizationsinsideGujarat.

9. Weherebyextendour fullguaranteeandwarranty for thecompleteprojectduration,withrespect to the

Goods/services offered by the above firm in reply to this Invitation for Bids. We also confirm that theGoods/ServicessuppliedasapartoftheRFPshallnotbeEndofSale/Life/Supportfortheentirecontractperiod.AlsotheGoods/ServicessuppliedasapartofRFPshallbesupportedfortheentirecontractperiod.TheproductsofferedbyusareofequivalentorhigherspecificationsasmentionedintheRFP.

Yoursfaithfully,(Name)(Nameofmanufacturers)Note:ThisletterofauthorityshouldbeonletterheadsignedbyapersoncompetentandhavingthepowerofattorneytobindtheOEMofCOTS.

1.1. FORMVII.III:OriginalEquipmentManufacturerFormforOSandDatabaseandotherreadymadesoftwaresupport

No.__________________dated___________________ToRef:TenderNo.________________DearSir,We _______________________________________ who are established and reputed developers / manufacturers of____________________________________ having development center / factories at _______________________________________(address of development center / factory) do hereby authorize M/s. ______________________________________________________________(NameandaddressofAgent)tosubmitabid,andsignthecontractwithyouagainsttheaboveIFB.Weherebyextendourfullguarantee,warranty,supportandmaintenancesClauseoftheGeneralConditionsofContractfortheproductandservicesofferedbytheusagainstthistender.We hereby extend our full guarantee and warranty for the complete project duration, with respect to theGoods/services offered by the above firm in reply to this Invitation for Bids. We also confirm that theGoods/Servicessuppliedasapartof theRFPshallnotbeEndofSale/Life/Support for theentirecontractperiod.AlsotheGoods/ServicessuppliedasapartofRFPshallbesupportedfortheentirecontractperiod.TheproductsofferedbyusareofequivalentorhigherspecificationsasmentionedintheRFP.

Yoursfaithfully,

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(Name)(Nameofmanufacturers)Note:ThisletterofauthorityshouldbeonletterheadsignedbyapersoncompetentandhavingthepowerofattorneytobindtheOEM.

ScopeofWorkforDirectorateofInsurance1).JPAMODULESchemesofJPAModule:Sr.No NameofScheme ClaimAmount NodalOfficer

1 RegisteredFarmer 100000 DistrictAgricultureOfficer

2 Firstalivechildofregisteredfarmer 100000 DistrictAgricultureOfficer

3 Unorganizedlabour 100000 GovernmentLaborOfficer

4“Vidhyadeep”‐primarystudents,SecondaryStudents

50000 Primary&SecondaryEducationOfficer

5“ShahidVeerKinarivala”‐CollegeStudents 100000 PrincipalofCollege

6 I.T.IStudents 100000 PrincipalofITI

7PolicePersonnel

400000,500000or1500000(asper

cadre)DistrictPoliceOfficer

8 SafaiKamdar 100000 SocialSecurityOfficer

9 Handicappedpersons 100000 SocialSecurityOfficer

10 Diamondworkers 100000 UdyogCommissioner

11 SportsPersons 100000 SportsOfficer

12 OrphanWidow 100000

13Amarnathpilgrims 100000 PavitraYatradhamVikasBoard

14 Kailashman‐sarovarpilgrims 100000 PavitraYatradhamVikasBoard

15ParticipantsofAdventurousActivities

100000 StateYouthBoard

16 Jailguards 100000SuperintendentofAdditional

PoliceJPAClaimProcess1.AtNodalOfficerLevel:Claimreceivedatnodalleveltheyregisteredinsystem.BelowarethefieldsforRegistration.(Allaremandatoryfields)

1. ClaimFilesInwardNumber&Date2. RegisterinSystemandGenerateClaimNumber(PleaseProvideImportFacility):Belowdetailsneedto

beentereda. Isdeceasedpersondiedorpermanentdisabled?

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b. DeceasedNamec. MaritalStatus:(Married/Unmarried/Widow/Widower)d. DeceasedAddress

i. Villageii. Talukaiii. Districtiv. Pincode

e. DeceasedAadharNo.f. DeceasedElectionIdentityNo.g. AccidentDateh. DateofLossi. CauseofLossj. InwardNumberk. IntimationDatel. PolicyNumber(itshouldbeautopopulatedasperLossDate)m. SchemeNamen. ClaimAmounto. NodalVillage,Taluka&Districtp. PlaceofAccidentq. NodalOfficerName&Designationr. Units. BeneficiaryNamet. BeneficiaryAddressu. MobileNo.v. E‐mailIDw. BeneficiaryBankDetails

i. BankNameii. BranchNameiii. BankAddressiv. AccountNo.v. IFSC/MICRCode

x. OutwardNo.&Date3. Nodallevel,checklistwillbetick‐marked.4. AfterthatnodalassigntoDirectorateofInsurancewithstatus“ForwardedtoDOI”.

Dashboardshouldbeprovidedtocontrollingofficer.Sohecancheckclaimstatusofrespectivenodalofficeraswellasdirectorateofinsurance

2.AtDirectorateofInsurance:

1. AfterreceivingparticularclaimatDirectorateofInsurance.Director/Dy.DirectorassigntorespectiveSection.Sectionofficerassigntorelevantperson,whofollowthebelowprocess.

2. Scrutinise:Afterscrutiny,belowarethepossibilities(Inallcasesneedtogetapprovalofauthority)a. IfClaimisPayable:aftergettingapprovalfromauthority,StatusofClaimis“SettledButNotPaid”

SystemwillgenerateClaimNote&Memorandum&Signedbyauthority.ThenafterbillwillbedrawnfromPAO/TreasuryandE‐paymentwillbemadetobankA/cofbeneficiarydirectly.AfterPaymentofClaim,UTRNo./DDNo.andDatewillbeenteredinthesystem.(Whenclaimsareinbulkthenthereshouldbeanimportfacility)Andstatusshoulddisplayas“Paid”withchequenumber&date.Ifchequereturnstooffice(Claimantdoesnotgetcheque).Needtoenterreasonforchequereturn.

98

Andreturnedcheque’svalidityisexpired.Thenthereshouldbefacilitytoenternewchequenumber&date.

b. IfClaimisNotPayable:Aftergettingapprovalfromauthority,StatusofClaimis“NoClaim(NotPayable)”SystemwillaskforreasonofNoClaim.SystemwillgenerateNoClaimNote&Signedbyauthority.NoClaimLettershouldbegeneratedfromSysteminGujarati(Formatwillbegiven,editfunctionalityshouldbethere).

c. IfClaimfilepresentswithinsufficientpapers:PersonwhoinitiallyscrutinisedfilewillenterQueriesinsystem.Thenforwardtohis/herauthority.Authoritywillre‐scrutinisethefileandapproveoradd/removequeries(editfunctionalityshouldbethere).SystemgeneratesQueryLetterinGuajarati.Andstatusshoulddisplayas“Query”withdetailsofqueries.Aftercompliancerequiredpapers,thereshouldbeafieldforinwardnumberanddate.

d. Iffileisgivenforthirdpartyinvestigation:Aftergettingapprovalfromauthority.NecessaryDetailswhicharerequiredtoenterinsystemarebelow:

Investigator’sName/FirmNameReasonforinvestigationDateofgivenforinvestigationInvestigationReportGivenDate

SystemgenerateAllocationLetterandstatusshoulddisplayas“Investigation” Afterinvestigation,SystemwillaskforInvestigationReportGivenDate. Now,ifclaimispayablefollowstepsmentionedinPossibility“a”

ifclaimisnotpayablefollowstepsmentionedinPossibility“b” ifclaimisstillrequiredpapersfollowstepsmentionedinPossibility“c”

PaymentProcedureofThirdPartyInvestigator:SystemshouldgenerateMemorandumforinvestigationpayment.NeedtoEnterChequeNumberandDate.AppropriateStatusshouldbetaken.

e. Ifapplicantgoestoconsumerforum:Aftergettingapprovalfromauthority,StatusofClaimis“Legal”

JPAReportsBelowreportsshouldbegeneratedinexcelandpdfformat

1. DetailedReports(ClaimsenteredIntosysteminparticulartimeframe)2. DistrictwiseReport3. TalukawiseReport4. PolicyNumberwiseReport5. ChequePaidReport6. ClaimInwardRegister

AboveReportsshouldhavebelowcolumns,usercanselectthecolumnsasperhis/herrequirement.

ClaimNo. Scheme ClaimInwardNo. CurrentStatusPolicyNo. ClaimReceivedDate ClaimInwardDate ChequeNo.DeceasedName RegistrationDate ComplianceInward

No.ChequeDate

BeneficiaryName DateofDeath ComplianceInwardDate

Amount

Address DateofAccident EmployeeNamewise

Co‐InsurersShare

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Nodal CauseofLoss StatusonParticularDate

GIFShare

NoClaimReason Queries Remarks

7. InvestigationReportClaimNo. Scheme Fees

PolicyNo. InvestigatorName FeePaymentDateDeceasedName FileGivenDate FeePaymentChequeNo.BeneficiaryName FileReceivedDate ReasonforInvestigation

Alert/Warning:

1. DuplicateClaim:systemmustshowduplicatewarningandmustdenyforfurtherprocessifbelowfieldsaresamewhileregisteringtheclaim.DeceasedName,AadharNumber,BeneficiaryName,ElectionIdentityNo,DeathDate,Village,Taluka,District.

2. ClaimAmount:ItmustwarnifclaimamountisnotenteredasperGR&policyconditions.

SMSalertsshouldbesentonbeneficiary’smobilenumber,wheneverthestatusofclaimchanged.2). HBAMODULE

1. PremiumreadyreckonermaybeputuponIFMSsoanyonecanseethepremiumamount.2. Proposal formmaybekepton IFMS&anyonecan filluptheproposalonlineandonthatbasispolicy

maybegenerated.3. AllLivedataofHBAlivepolicymaybemigratedfrompresent3IInfoTechsystemtoIFMS.4. Premium&claimregistermaybegeneratedtoIFMSasperotherDirectCo‐insurancemodule.5. Onthesamelineclaimmaybeprocessed.6. Receiptsarereceivedfromvariousdistrictplacesalsothroughtreasurychallans.Thatamountshouldbe

acceptedforaccounts.7. Claimpaymentandclaimregister,claimentry,8. Oldpolicyrecordcanbesearchedonthebasisofnameofinsured,policyno,policyperiod,claimno&

date.9. InHBA claim, claim note ,claim paymentmemorandum , survey fee paymentmemorandum&Query

lettertobegeneratedinsystem10. Editfacilityformakingchangesinthenameofinsured,Addressetc.11. Ifpolicyiscancelled,refundofpremiumshouldbegiveneffectinsystem.12. Form of HBA Policy available on web site. That can be filled –up by concern person and send to

DirectorateofInsurance.Thatformshouldbeuploadedinoursystem.Ifanymissingdataisthere,thatcanbecorrectedatourlevel.

13. IfphysicalformisreceivedthatentrycanbedonebyDirectorateofInsurance.14. Aftercompletingdata,entrypolicycanmadeonPremiasoftware.15. Intimationofpolicyandreceiptandqueryintimationalsocommunicatedtobeneficiaryontheirmobile

no.16. AllolddataofPremiasoftwareshouldbemigratedtonewdevelopedsoftware.17. Varioustypeofreportshouldbegeneratedasperrequirement.

HBAReports1. HBAPolicy2. PremiumRegister

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3. PremiumSubsidiaryRegister4. ClaimIntimation/PaidRegister5. ClaimsSubsidiaryRegister6. TerrorismStatement(Patrak)7. ServiceTaxRegister8. ChallanRegister9. LiabilityRegister10. Re‐insurance/Co‐insuranceClaimRecoveryRegister11. Premium&Claimsabstract12. Claimpaymentmemorandum13. Investigator/Surveyorfeepaymentmemorandum14. Queryletter15. Investigator/Surveyorappointmentletter16. Whenclaimcasebecomeslegalcase,casestatusmustshowlegal17. Editfacilitytorectifyentrymistakeisrequired.18. Hierarchyindataentrysystem,meansentereddatemustbeapprovedatonestagehigher

3).DIRECTBUSINESSMODULE

1. Proposalform/letterofintentforobtaininginsurancepolicyisreceivedbyDOI.2. DOIscrutinizessuchdocumentsandcalculatepremiumandapplicableservicetaxamountandintimates

proposer.3. ProposerremitspremiumamountwithDOIandDOIissuesreceipt.4. DOIunderwritessuchproposalsinitsPremiumRegisterandpreparesinsurancepolicyandsubmitsto

respectiveinsured.5. Before30daysofexpiryofinsuranceduration,DOIsendsrenewalnoticestoinsuredintimatingrenewal

premium.6. If any loss/damagesoccur to the insuredproperty/asset, insured reports such losses toDOI andDOI

registerssuchclaiminitsclaimregister.7. DOIscrutinizessuch loss intimationanddecidestoappointanyIRSAlicensed losssurveyor incaseof

major loss estimates and/or arranges self‐assessment if the loss settlement amount is below Rs.20,000/‐

8. Incaseofmajorlosses,appointedsurveyorsurveyssuchlossesandsubmitshis/herassessmentreportshowingDOI’slossliabilitytobepayabletoinsuredalong‐withhisprofessionalsurveyfeebill.

9. DOIprocesssuchclaimandsanctionssuchclaimamountandalsosettlessurveyor’sfeebillamountinthespecifiedMemorandumformat.

10. BillsaresenttoPAOandPAOissuesclaimpaymentchequewhichDOIsubmitstoinsuredandsurveyorsandDOImakesnecessaryentriesinitsclaimregisteraspaidclaim.

11. DOI, being a member of India Terrorism Pool, transfers terrorism risk portion premium to suchTerrorismPoolwhengrantedsuchriskasanadd‐oncover.

DirectBusinessReports

1. PremiumRegister2. PremiumSubsidiaryRegister3. ClaimIntimation/PaidRegister4. ClaimsSubsidiaryRegister5. TerrorismStatement(Patrak)6. ServiceTaxRegister7. ChallanRegister8. LiabilityRegister9. Re‐insurance/Co‐insuranceClaimRecoveryRegister

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10. Premium&Claimsabstract11. Claimpaymentmemorandum12. Investigator/Surveyorfeepaymentmemorandum13. Queryletter14. Investigator/Surveyorappointmentletter15. Whenclaimcasebecomeslegalcase,casestatusmustshowlegal16. Editfacilitytorectifyentrymistakeisrequired.17. Hierarchyindataentrysystem,meansentereddatemustbeapprovedatonestagehigher

4).Co‐INSURANCEMODULE

1. WhenDOIactsasaco‐insurer,leaderinsurerissuespolicytoinsuredandremitsco‐insurancepremiumshare amount to DOI either with a Statement of co‐insurance balance or with respectivepolicy/endorsementcopies.

2. DOIdepositssuchco‐insurancepremiumshareamountwithGovernmentaccountandissuesreceiptto

aleaderinsurer.3. DOIunderwritessuchco‐insurancebusinessinitsbooksofaccounti.e.inapremiumregisterandmakes

necessaryentriesinit.4. Afterremittingco‐insurancepremiumshareamount,leaderinsurerasksDOIforrefundofpremiumin

somecasesincasesofreduction/changeofrisk,cancellationofinsurancepolicybyinsuredetc.whichDOI scrutinizes and remits refund of premium to leader insurer and makes necessary entries in itsbooksi.e.premiumregister.

5. LossesarereportedtoleaderinsurerandleaderinsurerinformsDOI,beingco‐insurer,forsuchlossesandDOImakessuchclaimprovisioninitsbooksattheendoffinancialyearifsuchlossesarenotsettledbyleader.

6. Leader,havingsettledandremittedsuchclaims,raisesco‐insuranceclaimrecoveryfromDOIwhichDOIsettlesandremitsandmakesnecessaryentriesinitsbooksi.e.claimpaidregister.

7. DOI, being a member of India Terrorism Pool, transfers terrorism risk portion premium to suchTerrorismPoolwhengrantedsuchriskasanadd‐oncover.

Co‐InsuranceReports1. Co‐insuranceEntryRegister2. PremiumRegister3. PremiumSubsidiaryRegister4. ClaimIntimation/PaidRegister5. ClaimsSubsidiaryRegister6. TerrorismStatement(Patrak)7. ServiceTaxRegister8. ChallanRegister9. LiabilityRegister10. Co‐insuranceClaimRecoveryRegister11. Premium&Claimsabstract12. Claimpaymentmemorandum13. Investigator/Surveyorfeepaymentmemorandum14. Queryletter15. Investigator/Surveyorappointmentletter16. Whenclaimcasebecomeslegalcase,casestatusmustshowlegal17. Editfacilitytorectifyentrymistakeisrequired.18. Hierarchyindataentrysystem,meansentereddatemustbeapprovedatonestagehigher

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5).Re‐INSURANCEMODULE1. Ifanymajorandhazardousriskwithhighsuminsuredisinvolved,DOImanages/reducessuchrisks

bywayre‐insurance.2. Havingre‐insurancesupport,DOIremitsreinsurancepremiumtorespectiveinsurancecompanyand

makesnecessaryentryinitspremiumregister.3. Ifsaidrisk/policyunderwhichclaimpreferredgotreinsuredandsettledbyDOIbeingco‐insurer,

DOIraisesreinsuranceclaimrecoveryfromreinsurerandmakesnecessaryentriesinitsbooksi.e.claimpaidregisterwhensuchreinsuranceclaimrecoveryamountisreceivedfromreinsurer

Re‐InsuranceReports

1. Re‐insuranceEntryRegister2. Re‐insuranceClaimRecoveryRegister3. Re‐insurancePremiumPayableRegister4. Re‐insuranceClaimRecoveryRegister

6).LEGALSECTIONMODULE1. Whenanyclaimbecomesalegalcase,thestatusofsuchclaimmustreflectinallclaimrelatedreportsas

“Legal”.2. WhenanyappealispreferredbeforeStateConsumerRedressalCommission,DOIhastodeposit50%of

awardamountofDist.ForumwithCDRCandsamedepositamountisrefundedwithapplicableinterestbyCDRCondisposalofsuchappeals.Provisionisrequiredtobemadeforsuchentries.

3. ProvisionofPaymenttoadvocates/investigatorsduringcurrencyofcaseisrequired.4. Age‐wisereportforpendingcourtcasesisrequired.

AlltypesofpaymentsMemorandumsaretobegeneratedfromsystem.

LegalSectionModuleReports1. ForumCaseRegister2. StateCommissionAppealRegister3. NationalCommissionAppealRegister4. PaidReport5. AppealReport6. ForumwiseCasestatusreport

7).ACCOUNTMODULE(COMMERCIAL)

RequiredReportstobeincludedinIFMS2ModuleSr.No. Reports1 ChequeRegister2 TreasurySchedule3 PremiumSubsidiaryRegister4 PremiumAbstract5 PremiumAccount6 Re‐insurancePremiumPayabletoGIC7 Re‐insurancePremiumPayableonFacultativebasis8 GrossDirectPremia 9 ReserveforUnexpiredRisk 10 ClaimPaidRegister

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11 ClaimAbstract 12 Co‐insuranceClaimrecoverable 13 Re‐insuranceClaimrecoverable 14 ExcessAccount 15 DepreciationAccount 16 ManagementExpenditureAccount 17 InterestAccount 18 FundBalanceAccount 19 CashBalanceAccount 20 TerrorismPoolAccount(GIC) 21 TerrorismPoolAdminChargeAccount(GIC) 22 TerrorismPremiumAccount 23 TerrorismCommissionAccount 24 FeestoIRDA 25 PensionContributionAccount 26 VariousMemorandumforpayment

27 Servicetaxondirectbusiness,onJPA,OnTerrorismpoolpremiumandservicetaxasperGICmatrix

28 ServicetaxonRItoGIC29 GICBorder30 RevenueAccount31 Balance‐Sheet32 VariousSchedule

ThenecessaryFormatwillbeprovidedwhenrequired

8).ACCOUNTMODULE(ADMIN)RequiredReportstobeincludedinIFMS2Module

1. ReceiptGeneration(BTR‐5)2. ChallanGeneration(ForDepositingfundintoGovt.incomehead)3. ChallanRegister(HavingDetailsofchallansdepositedondailybasis)4. Cashbook(Receipt&PaymenttransectiondetailswithopeningandClosingbalance)5. StampRegister(Detailsofreceipt&disbursementofservicestamp)6. P.A.O/TreasurychequeRegister(HavingdetailofchequerequiredfromTreasury&P.A.Oandtheirdispatchdate)

9). INWARD/OUTWARDREGISTERMODULEInwardModule AlllettersphysicallyreceivedinDirectorateofInsuranceshouldberegisteredinthesystem Thenafteritshouldbeforwardedtorespectiveemployee/officerforfurtheractionalongwithphysical

copy.

OutwardModule

104

OutwarddetailshouldbementionagaineachandeveryincomingletterjustlikeFile,Noted,TransferorDateofreply.

Note:‐*DetailedInformationRegardingallmodulesReportsandProcessofgeneratingReportswillbeexplainedindetailandallnecessaryformatsofreportswillbeprovidedatthetimeofSRS.DataneedtomigratefromPremiaSoftwaretoIFMSPhase2.