Health Care Reform UpdateSince the implementation of health care reform in January, more than 8,000,000 Americans have enrolled in a health care plan nationwide. At Saban Community Clinic, a staff of 26 enrollment specialists and key Clinic staff have been hard at

work over the past six months ensuring that our patients and the larger L.A. region understand their options, the intricacies of the new health care laws and the process they need to go through in order to be covered. We are excited to announce that we have had contact with over 34,000 individuals, enrolled over 10,000 Los Angelenos in a health care plan and answered countless questions and concerns about the different options.

The work to ensure that every individual has access to health care is far from finished.

Over 4.5 million Californians are anticipated to remain without health care. Los Angeles County has one of the largest undocumented

populations in the states, and a higher cost of living than many places in the nation, and will have some of the highest numbers in the state of the remaining uninsured.

In line with our Clinic Mission, to serve as a medical home for the underserved and those who are most vulnerable, we must continue to engage with patients to understand how we can continue to help them. We need staff’s help to collect proper information from patients, and to link to them with appropriate resources, as needed. We thank you all in advance for your continued vigilance in serving the underserved with the upmost dignity and respect.

Message from the Chief Executive OfficerSaban Community Clinic enters 2014 with a stronger commitment to enrich and save more lives. This year, we are looking forward to replacing all our paper

medical records with a new Electronic Health Records system, to be more efficient and to improve the quality of service for our patients. By digitizing our members’ health history, our medical teams will be empowered to collaborate with greater efficiency across our three Clinic locations, proactively detecting and preventing illnesses to keep everyone healthy. The transition process is anticipated to be a challenge to staff, especially in the beginning, as we learn a new way of working.

While having all our employee roles studied for improvements and needed physical space alterations, we ask that staff keep in mind that all the changes are happening for business improvement reasons. Detailed questions about job roles by supervisors are not intended to be personal. Modifications are happening at all levels of the organization and affecting each of our departments. Now is the time to rise above our familiar habits and comfort zones, and truly embrace the transformation of the Clinic.

When working with patients during this upcoming implementation, please note that we are advising all our members to contact our

appointment staff now to see if we can schedule their routine appointments before or after this major shift occurs, happening end of August through end of October 2014. This will help ease the transition into a smoother process for all. Thank you again to all our staff for your commitment to the mission of this organization and being part of this exciting time of change.

uarterly CheckupNews and updates for staff | Spring 2014

www.sabancommunityclinic.org

♥

The EHR train is moving full-speed ahead! TO KEEP UP with the latest changes and updates it’s recommended that staff read the bi-monthly electronic health records newsletter emails called Electronic Health Records/News You Can Use. In it you will find important training dates, learning tips, and staff achievements.

• Saban Community Clinic | Beverly Health Center (for internal use only: written SCC-Beverly; verbally Beverly)• Saban Community Clinic | S. Mark Taper Foundation Health Center (for internal use only: written SCC-Taper; verbally Taper)• Saban Community Clinic | The Wallis Annenberg Children and Family Health Center at Hollywood Wilshire Health Center (for internal use

only: written SCC-WAC; verbally pronounced as “W” “A” “C”, not to be pronounced as “whack”)

As a friendly staff reminder, please take note of the following approved Clinic names.

Over Twice as Many HIV Tests Performed at SCC in 2013HIV/AIDS is a treatable disease. People living with HIV can have long, productive lives when they receive regular, long-term treatment. Therefore, it is critical for everyone between the ages of 13 - 64 to be tested, to understand their results and to get linked to treatment. In the past year, a generous grant from HIV FOCUS enabled the Clinic to test more than twice as many patients for HIV than in the previous year. All three clinics introduced regular HIV testing in 2013, offering tests to all eligible patients. The campaign was designed to reduce social stigma and barriers to testing by making HIV screening a routine part of preventive health care, with a patient opt-out option rather than opt-in. As part of the program, clinicians provided

counseling, results and linkages to treatment through referrals for positively diagnosed patients.

In 2011-2012, 2,947 HIV tests were performed at all three clinics. From 2013 to March 2014, 6,557 HIV tests were performed, but there is still more work to do. The HIV-positive rate in Los Angeles

County is 1 in 4,000. However, in the community served by the Clinic, the HIV-positive rate is an alarming 1 individual in 1,000. Currently, there are an estimated 59,500 people living with HIV/AIDS in Los Angeles County, 12,881 of whom are unaware of their positive status, and thus not receiving urgently needed treatment.

Our goal at SCC is to test every eligible individual who comes through our doors. Thanks to everyone who contributed to the success of the HIV testing program this past year. We will continue to be vigilant in our efforts to prevent the spread of HIV, to identify HIV-positive patients, and to identify HIV-positive patients, and to link them to long-term medical care.

Nyree Morales, SCC – Beverly Clinic Manager says:Congratulations to Maribel Galvan, Leticia Ruiz, Roxanna Rangel and Synthia Molina for their tremendous hard work on the enrollment and retention of our patients! The Affordable Care Act transition has been exhausting, but they rose to the occasion and made a difference!

Sadaf Fargam, SCC - Beverly Front Desk Specialist says:Shout out to Nyree Morales; Patricia Sandoval; Maria Yanga; Nelda Hernandez; Oscar Martinez. You guys are AMAZING!!!! We opened the doors today to four brand NEW walk-ins, in the process of them filling out their paperwork 3 walk-in established patients also appear, and its 9:29 and all of them have been sent up and been helped. Thank you guys for being so amazing!

Muriel Nouwezem, Chief Financial Officer says:Kudos to Julia, Linh, Devante, Joshua for lending a hand to Billing in working on the Healthy Way LA closeout project and on system cleanup of incorrect demographics information!

Christianne Ray, Communications & Marketing Outreach Manager says:Congratulations to the Affordable Care Act enrollment team, led by Rene Vega. Overlapping on marketing and outreach with this group was an amazing experience. Each of you on this team made such a huge impact in increasing access to health care for our community. Your patience, dedication and determination is truly admirable!

ku-dos!(noun)Compliments or congratulations for and by staff and volunteers of Saban Community Clinic

Spring 2014 Page 2 Spring 2014 Page 3

FEATURED STAFF Interview with Behavioral Health Director PAUL Gore, Ph.D.

Please tell us a little about yourself and your role here at the Clinic.

Paul Gore, Ph.D. - Director of Behavioral

Health has been employed at Saban Community Clinic for over ten years, since its “Los Angeles Free Clinic” days. He runs the behavioral health department and is based at the SCC-Taper site, where he oversees behavioral health services at all three sites. Dr. Gore has a total staff of 27 people, which is comprised of full-time staff, volunteers and practicum interns.

What is the primary function of your department?

The primary function of the Behavioral Health Department is to treat each patient as a “whole person”. This is accomplished through seeing every patient as a unique individual with many complex needs that factor into the health of the entire being. For instance, a person diagnosed with a

chronic medical condition such as diabetes, might be simultaneously suffering with depression and/or an eating disorder. The behavioral health team evaluates both the medical diagnosis and mental condition of every patient seen, and implements a treatment plan with all factors in mind.

Through an Integrated Clinical Model, a model adapted by most major hospitals and health centers today, the Clinic receives some subsidized funding through the County to treat patients through either individual or group counseling sessions in its Clinic facilities.

The Integrated Clinic Model is designed to improve access to quality culturally competent services for individuals with physical health, mental health and co-occurring substance use diagnoses by integrating care within both mental health and primary care provider sites.

What are some tips you can impart for staff dealing with stress?

With the upcoming implementation of electronic health records, and this past

year of health care reform – the Clinic is experiencing more change in a shorter amount of time, than ever before. Some ways of dealing with personal and work stress is centering oneself through deep breathing and centered nonjudgmental focus and awareness.

Carving out time every day, for oneself to reflect and decompress, is a good way to stay in balance with ourselves, emotionally, mentally, physically and spiritually.

Another tip is allowing ourselves to trust in each other’s intentions and abilities. Try trusting your colleagues to have your best interest and the skills needed to navigate these new changes. They might surprise you!

What are some of your personal hobbies or interests?

I really enjoy attending the theater, going on hikes and other physical activity such as running. I like to be outside in nature, and to also travel to new places, when my schedule allows.

Interested in volunteering

at Saban Community Clinic’s

11th Annual No-Limit Texas Hold’Em

Poker Tournament on Sunday,

June 1, 2014?

Contact Debbie at x1653 or email

dfogelman@sabancommunityclinic.org.

11th AnnuAl no-limit texAs hold’emPoker tournAment

Must be 21. Play responsibly. 1-800-GAMBLER or www.problemgambling.gov

For more information, please contact Deborah Fogelman at 323-330-1653 or dfogelman@sabancommunityclinic.org

$10,000 buy-in at 2014 World Series of Poker

GrAnd Prize

Sunday, June 1, 2014

Sliding Fee Scale ChangesPlease note the recent change in the

sliding fee scale, based on Federal

Poverty Guidelines. Federal official

poverty thresholds that are applied

to eligibility criterion for programs

such as Medi-Cal, HWLA and our

sliding fee scale have increased by 1.5

percent. Per our Board of Directors

and Executive Staff, our practice

management system (Healthport)

and sliding fee guidelines have been

updated accordingly. New posters

reflecting the change, have been

posted at each site.

Looking to save 22% on your monthly wireless bill? Verizon is offering

savings to all Saban Community Clinic employees right now. Register your personal wireless

account for a new discount by visiting www.verizonwireless.com/discounts. Instructions will

be available online to help you set-up.

Saban Community February Employees of the Month

Spring 2014 Page 4

Welcome!2/10-3/31 2014

Joshua Anderson, Physician

Sadaf Fargam, Front Desk Specialist

Victor Garcia, Licensed Vocational Nurse

Hector Holguin, Front Desk Specialist

Brian Huang, Physician

Ahndrea Jones, Administrative Assistant III

Aarya Kafi, Physician

Mitchell Katz, Billing Manager

Tenzin Khangchen, Administrative Assistant III

Annie Kim, Quality Assurance

Angela Lai, Physician

Vanessa Meade, Dispensary Nurse

Graciela Rojas, Dispensary Nurse

Erica Tarango, Development Assistant

Christian Valles, Dental Assistant

Happy Birthday!APRIL 2014

Arlene Angel, April 19

Anousheh Ashouri, April 17

Michele Cambay, April 8

Joanna Castillo, April 3

Babette Easley, April 17

Banesa Espinoza, April 15

Negeen Farmand, April 16

Shahram Javdanfar, April 22

Heather Kim, April 13

Glenda Laguna, April 16

Angela Lai, April 19

Oscar Martinez, April 17

Stacey Nadler, April 16

Derek Oye, April 10

Leslie Rivas, April 18

Juan Rodriguez, April 27

Jacqueline Santillan, April 25

Rene Vega, April 16

MAY 2014

Amelia Bolokofsky, May 1

Claudia Bonilla, May 25

Maggie Contreras, May 17

Rhoda Dapliyan, May 23

Artin Davoudian, May 11

Sherwin Dela Cruz, May 5

Nancy Espinoza, May 20

LaDonna D Faine, May 18

Yesenia Garcia, May 12

Aline Gomez, May 30

Tyrone Jasper, May 14

Leilani Kanjanasiri, May 3

Aileen Midel, May 14

Elisabeth Normand M., May 12

Arturo Y. Polan Jr., May 8

Candice Rocha, May 25

Michael Sanchus, May 9

Luis Villanueva, May 29

JUNE 2014

Kelvin Chau, June 8

Julia C. Chiang, June 13

Moses Feliz, June 30

Brian Huang, June 29

Mandana Kabiri, June 25

Warnati Nur Kelly-Gilpin, June 16

Karen Kent, June 12

Danny Ledezma, June 19

Meredith Levine, June 20

Kristine Namkung, June 17

Wynnie Ramirez, June 4

Bushra Rothstein, June 19

Kristen Samuels, June 22

Patricia Sandoval, June 14

Maya Weisfelner, June 25

Rebecca White, June 12

Carrie Wong, June 26

Christina Odom Human Resources Generalist Saban Community Clinic | Beverly Health

Glenda Laguna Care Coordinator Saban Community Clinic | TheWallis Annenberg Children and Family Health Center at Hollywood Wilshire Health Center

Nancy Estrada Integrated Care Manager Saban Community Clinic | S. Mark Taper Foundation Health Center

“Christina is a true professional who knows her field. She is efficient, creative, personable, and not afraid of hard work!”

“She’s dedicated and always on time, and we are so lucky to have her here at Saban!”

“She defines what an Integrative Care Manager should be, as she truly cares.”

Win A Pair of Dodgers Tickets

Game is on May 31st at 4:15pm

Submit a compelling and

heartwarming patient story to

the Development Department at

323-330-1665. Each patient story

will be included as one entry into

the drawing. There is no limit on

the number of entries!

REMINDER: You must get

permission from the patient prior

to providing us with the patient’s

contact information.

Contest starts NOW! Good luck!**Winner will be drawn at random and will

be announced May 23, 2014.

PATIENT STORY CONTEST