Quality we wantWhich is effective

Quality Improvement Model

• Every business has to grow up in terms of satisfaction to the customer by the improvement in quality of the product or service with reliability. This leads to the profit of the organization or the company and gives value to it in the global market.

• Quality is conformance to the requirements

Objectives to quality improvement

• Targeting the failures• Analyzing their root of cause• Finding the solution• Performing the idea to problem• And looking the outcome, whether it satisfies

us or not• If yes then OK, else try again the trial

Problem occurs when

Every idea fails

Problem concerns with

• The persons involved• Their information level• Their practice level• The status of the problem, whether at ground

level or at management level• Quantity of problems

For solution of all these issues

Best One Technique

Example

• Let a quality manager arrange a meeting to find out the approach to improvement of quality.

• He asks his 4 departments to attend the meeting.

• One persons from each department come with his idea to the meet

• Now, the QM has 4 different ideas to improve the quality.

But Which Ideas Is

Towards The Best

?

By the Best One TechniqueSelection of Individuals

• Find the information level/ rating (predetermined knowledge, qualification, data collection etc.) and practice level/ rating (experience, training, courses etc.)

• Plot the information level and practice level for each individual on BOT Chart.

• Find which combination is nearer to the line of quality

• The nearer combination is for the best quality as they can remove more and more defects.

Defect Removal

Thank you for your interest