Quality for Business Success Inc.

A Different Research and Consulting Team1-787-758-1003 www.qbsteam.com

BankTrust Plaza Suite 1210255 Ponce de Leon Ave.San Juan, Puerto Rico 00917

Columbus CenterAlambra Plaza Suite 1460

Coral Gables, Florida 33134

A Different Research and Consulting Team

Quality for Business Success is a Multidisciplinary Team

of Researchers and Consultants specialized in

Strategy Formulation and Deployment,

Organizational Design,

Total Quality Management Systems,

Business Process Reengineering,

Human Resources Development,

Organizational Culture,

and Institutional Change.

Quality for Business Success Inc.Our Mission

Transform Organizations towards Higher Levels of Development, Capability, and Performance

Our VisionA High-Impact Multinational Change Agent at the Individual, Organizational, and Social Level

Spanning the World Puerto Rico and the Caribbean

Mainland USA • Latin America • Spain

Our TeamSixty two (62) experts in the fields of Organizational Strategy, Organizational Design, Human Resources Management, Clinical and Industrial Psychology, Psychiatry, Career Management & Outplacement, Engineering, Economics, and Management

Executive Team

Dr. Manuel A. MoralesPresident and CEO

Ph.D., University of California at Berkeley, Main Researcher and Consultant, Expert in Behavioral Sciences, Organizational Design &

Transformation

Eng. Ulises PabónExecutive Vice President

BSEE, University of Puerto Rico, Main Researcher and Consultant, Director of the QBS Creativity Institute,

Expert in Strategy Formulation and

Deployment, Organizational Design,

Reengineering, and High Performance Systems

Eng. Ramón L. RiveraPresident QBS L.A.

Certified Quality Engineer, Expert in Strategic

Planning, Organizational Design, Quality

Management Systems, and Customer Relationship and

Brand Management

Principals

Rafael Ríos CCPVice President HR Services

MBA, Louisiana State University, Expert in Human Resources Systems, Career Development, Competency

Modeling, and Compensation Systems. Organizational

Design, and Organizational Change

Dr. Dolores del CastilloDirector Psychological Services

Ph.D.,Universidad Sagrado Corazón de Puerto Rico, Leads the QBS PADE System and the

Emotional Intelligence Institute. Overseas the areas of Psychometric Testing,

Organizational Development and

Assessment

Eng. Roberto MolinaIndustrial Engineer

BSIE, University of Puerto Rico, Lead the company’s

Reengineering and Statistical Process Control

Team, Expert in Information and Expert

Systems

A Wide Customer BaseManufacturing Sector• Pharmaceuticals• Electronics• Software• Bio-Engineering• Chemical• Consumer Products• Contract Manufacturing

Service Sector• Tele-Communications• Insurance• Banking• Fuel and Oil• Sales

Government Sector• PR Supreme Court• Federal Court• PR Government Agencies• Federal Government

Agencies• PR Legislature

Non-Profit Sector• ACODESE• PR Mfg Association• Chamber of Commerce• Rotary Club• Latin-American Association of

Community Development Institutions

Organizational Design

Strategy

ProcessesRewards

StructurePeople

CulturePerformance

Behavior

Direction

Knowledge, Skillsand Mind-Sets

Motivation Information

Power

Strong Knowledge FoundationSystems TheoryCompetitiveness Theory and Strategy Formulation/DeploymentBusiness Sector Integration IntelligenceOrganizational Design and DevelopmentOrganizational Transformation and Change ProcessesBusiness Process ReengineeringHuman Behavior and Learning6 Sigma and Process ExcellenceFinance and Economics Theory

Scope of ServicesStrategic Analysis

Strategy FormulationBusiness Sector Integration

Strategy DeploymentBalanced Score Card

Organizational DesignHigh-Performance Work Systems

Management SystemsValue Chain Optimization

Training and DevelopmentCultural Transformation

Change ManagementCorporate University

6 Sigma and Process ExcellenceBusiness Process Reengineering

Quality and Customer Relationship SystemsMarketing and Brand Management

e-Enabled Business Processes

Compensation Systems Rewards and RecognitionRecruiting / Outplacement

Career ManagementPsychological Services

Key Projects; Some ExamplesLatin-American Association of Community Development Institutions Strategic Planning and Deployment

SHELL Caribbean and Central America Engineering Support Regional Organization Design and Development

AT&T Latin America Region Organizational Design and Development

J&J Business Unit / Shared Services Organizational Design

Bacardi Corporation Strategic Planning, Business Realignment, and Business Process Reengineering

Prebel Colombia Business Strategy and Organizational Development

Microsoft Manufacturing Outsourcing Strategy/Implementation

Intel Latin-America Logistics Team Development

Itabo Industrial Park (Dominican Republic) Strategic Positioning

Banco Popular / Banco de Ponce Merger

Hoechst PR and Rhone-Poulenc PR Merger and Restructuring

A Typical Intervention

ProblemSituation

OpportunityChallenge

SolutionResults

Knowledge, Experience, Benchmarks, and Technologies

Analysis, Synthesis, and Design Tools

Research, Methods, and Processes

Results Measurement and Developmental Facilitation