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1. 2003. 92 even today. Evolution of the quality management system in Smar. New version ISO 9001 2000. Beginning: October 1992 ISO 9001 BVQI – Bureau Veritas Quality International Certificate recognized by international organ. Quality Management. Examples Petrobrás Dow Química. - PowerPoint PPT Presentation
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1
QualityQualityControlControl
QualityQualityManagementManagement
BeforeBefore 9292
92 even today92 even today
Standard: CSA Z 299.1
ExamplesPetrobrás
Dow Química
Beginning: October 1992ISO 9001BVQI – Bureau Veritas Quality InternationalCertificate recognized by international organ 20032003
New versionISO 9001
2000
Evolution of the quality management system in Smar
QCReceiving
•Inspection Plan•Sampling Plan
Supplier Feed Back
QC Factory: inspections and tests of components
• Electronic: PCB tests and inspectons
Customer Feed Back ( CCM )
Final QC•Inspection Plan Technical Support
Smar - Quality Management SystemDesign
DesignDevelopment
Phase Development Documents Evolution
Product Definition• PGD - General Development Plan• DRE - Input Requirements Document• RHP - Project History Record
Ideas
Planning • DPL - Project Planning Document Specifications Sudies
Development
• Procedure defining the development procedures• Follow-up, interface and Critical Analysis Meeting minutes• Project Verifications records
Prototype manufacturing
Project Validation• DRS - Output Results Document• Technical report
Prototype test
Transference
• CI - Internal communication• Test procedures and / or assembling / manufacturing• minutes
Product manufacturing
Project Alterations • ALT - Technical Alterations Product
Purchasing
ManufacturingSequence and Interaction of Processes
Electronic and device
AssemblyVisual
InspectionFinal
Assembly
FunctionalTest
Electronic and device quality
control
99,7
99,75
99,8
99,85
99,9
99,95
2005/2006 99,84 99,77 99,83 99,9 99,89 99,87 99,9 99,89 99,82 99,87 99,85 99,89
jul /05 ago/05 se t/05 out/05 nov/05 dez /05 jan/06 fev/06 mar/06 abr/06 mai/06 jun/06
Functional Test – Quality Index
99,89%
Inspection and Testing
Inspection and Testing Sampling plan: 100% Control of monitoring and measuring devices. Human Resources: 2 Seniors engineers and 8 technicians Participation in the corrective action system. Records of the results of inspection and testing.
Features
Identification and Traceability
Identification and Traceability
Director
Technical ServiceTechnical ServiceNationalNational
& International& International
Support & AdministrationSupport & Administration [email protected] / [email protected] [email protected] / [email protected]
Engineers and TechniciansEngineers and TechniciansLive Chat Support via WEBLive Chat Support via WEB
Service CenterTechnical
PartnersPartners
Technical Support Channel
InsttalationInsttalationNationalNational
& International& International
Technical ServiceTechnical ServiceSP OfficeSP Office
Technical ServiceTechnical ServiceNorthwest OfficeNorthwest Office
24 hr Desk24 hr DeskPhonePhone: (5516) : (5516) 9129-68859129-6885
Customer Complaints
Customer Complaints
Responsability :Quality Engineer Staff
TechSupport
Identification and TraceabilityRecall
QualityDepartment
Collect data Review Customer
