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Quality and Process Outsourcing: A presentation by QAI http://www.qaiglobal.com
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© QAI India Limited. All rights reserved.
Quality and Process
Outsourcing
A presentation by QAI
INDIA | USA | UK | CHINA | MALAYSIA | SINGAPORE
Quality & Process Outsourcing
QPO Positioning
Customer Org. Size
Org
. M
atu
rity
LOW HIGH
LO
WH
IG
H
Staff Augmentation Transformation
Transformation
Outsourcing
Staff Augmentation
Transformation
What do we do?S
ervic
es L
ines
Start-Ups SMBs Large Very Large/ MNC
Sta
ff A
ug
Ou
tso
urcin
g
• Process Definitions• Roles – SQA, SEPG, Metrics Mgr, etc.• Audits• Q&P Implementation Support [PDCA]• Quick Fixes to Process Gaps
• Process Sustenance (CMMI, 6 Sigma, ITIL, etc.)
• End-Customer SQA Support
• Function Outsourcing [PMO, Q&P, Metrics, Governance, etc.]
• Managed Services/ Factory Based Model
Tran
sfo
rm
ati
on
•Non-Model based Process Improvement End-to-End Projects
• Building & Implementing Enterprise Systems [QMS, OPF, Governance]
• Process Integration & Standardization• Process Capability & Competency Dev [Knowledge & Skill Transfer]
•Model based Process Improvement End-to-End Projects
Customer Sets
• Point Solutions [Project Mentoring,
Metrics, Estimation, RM, HM Process Support (QPM, SPC, Stats)]
Start-Ups SMBs Large Very Large/ MNC
Servic
es L
ines
Sta
ff A
ug
Ou
tso
urcin
g
• i2 Technologies, India• Target, India• OCBC, S’Pore• SPAR Computers, India• DB (Germany, Singapore)• GE (Malaysia)
• IBM, India[Qwest, Horizon]
• Texas Instruments, India
• FGB, UAE• DB, Worldwide (Pipeline)• Finnish Govt. - TietoEnator
(Pipeline)
Tran
sfo
rm
ati
on
• Cadbury, Worldwide• TietoEnator, Worldwide• Accenture, Manila• Oracle, India• IBM-GS (Corporate)• Credit Suisse• DHL• Intel• Sarnoff
Customer Sets
Some Key Customers
Solution ComponentsService
LineSolutions Component
Outsourcing • Function Outsourcing [PMO, Q&P, Metrics, Governance, etc.]
• Managed Services/ Factory Based Model
• Engagement and Delivery Model
• Governance Structures and Processes
• Program Management (esp. Tracking, Reporting & Control Mechanisms)
• Bandwidth (esp. multi-level consultants and role based resources)
• Infrastructure
• SLA driven contract
• Training/ elearning / QAI I/P
• Appraisal
• Advisory consulting
Transformation • Building & Implementing Enterprise Systems [QMS, OPF, Governance]
• Process Integration & Standardization• Process Capability & Competency Dev
[Knowledge & Skill Transfer]
• Specific skill sets mapping to the outcome - functional/ behavioral/model specific
• Training
• Ready bandwidth
• Reusable PAL, Archives
• Tech support to the initiative
• Plan for success
• Program management
• Advisory consulting
• Assessments
• Point Solutions [Project Mentoring, Metrics, Estimation, RM, HM Process Support (QPM, SPC, Stats)]
• Model Based Process Improvement• Non-Model Based Process
Improvement
Staff Augmentation
• Process Definitions• Roles – SQA, SEPG, Metrics Mgr, etc.• Audits• Q&P Implementation Support [PDCA]• Quick Fixes to Process Gaps
• Skill set as per the scope of support and requirement
• Ready bandwidth/ availability for faster turn around
• Efforts
• Resource management
• Tech support to the individual• Process Sustenance (CMMI, 6 Sigma,
ITIL, etc.)• End-Customer SQA Support
Customer Success Story–Texas Instrument
Factor : Moving up the Value Chain
0 nTime Period
Off
erings
TI,
India •SQA/ Internal
Audit Resources–
1p x 6pm
•QMS
Development
for CMMI L3 – 1p
x 6 pm
•CMMI L3 end-to-
end
implementation -
India – 2p x 12 pm
•CMMI L3 end-to-
end
implementation -
International Sites
(Offshore Support)
– 2p x 12 pm
•CMMI Sustenance
& v1.2 Transition
support - India –
1p x 6pm
•International
Centers Offshore
Support & CMMI
Sustenance
(Metrics, PMC, for
Milan, Munich,
Dallas) – 2p x
12pm
Other highlights:
- No replacing/ substituting
any QAI consultants
- Excellent feedback on People
Quality
- Repeat business
- Reference customer
Thank You!
© QAI India Limited. All rights reserved.
INDIA
USA
UK
CHINA
MALAYSIA
SINGAPORE
© QAIAll rights reserved. No part of this document may be reproduced or distributed in any form or byany means, or stored in a database or retrieval system, without prior written permission of QAI
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CONTACT US
www.qaiglobal.com
http://qaiglobal.com
