Quality and Management of eLearning in European

UniversitiesPresenter: Ching-ting Lin

Instructor: Ming-puu ChenCantoni, L., Inglese, T., Lepori, B., & Succi, C. (2003). Quality and management of eLearning in European universities. Retrived October 17, 2006, from http://www.ticinoricerca.ch/papers/eista2003.pdf

2006/10/17 CSL LabICE.NTNU 2

Introduction

• Main purpose– How some European University have

integrated eLearning activities into their educational offer?

– How do they perceive the quality of their own eLearning initiatives?

• The 52 Universities in Switzerland and in the EU regions.

• Response ratio 60% (31/52)

2006/10/17 CSL LabICE.NTNU 3

Quality Issue (1)

• The quality criteria used in the research – Done by the American HIEP, the Institute for Higher E

ducation Policy, and published in 2000– 5 points Likert scaleC1 Institutional SupportC2 Course DevelopmentC3 Teaching/ LearningC4 Course StructureC5 Student SupportC6 Faculty SupportC7 Evaluation and Assessment

2006/10/17 CSL LabICE.NTNU 4

Quality Issue (2)

• Institutional Support (Cl) were perceived as the most present– showing that institutions are making significant efforts

to provide convenient infrastructures for performing eLearning activities in advantageous conditions

• Evaluation and Assessment (C7) is the less present

2006/10/17 CSL LabICE.NTNU 5

Quality Benchmarks (1)

2006/10/17 CSL LabICE.NTNU 6

Quality Benchmarks (2)

C1 Institutional Support

C3 Teaching/ Learning

C2 Course Development

C4 Course Structure

C6 Faculty Support

C5 Student Support

C7 Evaluation and Assessment

高

低

2006/10/17 CSL LabICE.NTNU 7

Management Issue-the rationale for eLearning• Enhance the quality of teaching/learning

processes (87%)• Very few cases mentioned to economical

issues (13%)– Differently from many American institutions

• All the Swiss Universities don’t think new media as a mean to enlarge their educational market.

2006/10/17 CSL LabICE.NTNU 8

Management Issue-Organization• These centers could be classified as

– service centers• test some tools and make them available to the tea

chers– development centers

• try to find and propose new learning solutions – didactical centers

• realize on themselves educational products, hiring competences and teachers from other university departments

2006/10/17 CSL LabICE.NTNU 9

Management Issue-eLearning Activities• Almost all universities provide some (software) t

ools that the teacher could ask to use and to be trained and assisted in the utilization

• A group of institutions (11 out of 27) offer a space on a platform

• 27% of the institutions offer some courses completely online

• In few cases we find complete degree programs online, open also to non-residential students

2006/10/17 CSL LabICE.NTNU 10

Toward a Taxonomy

• Distance Universities• Dual Mode Universities

– offering courses both for students on the campus and external students

• Campus Universities– introduce eLearning at very different levels,

ranging from the simple support to face-to-face teaching to the delivery of full on-line courses

2006/10/17 CSL LabICE.NTNU 11

The five behavioral patterns of Universities

ENDAny advice is appreciated.