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8/8/2019 Qualitative Reaserch
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Qualitative ResearchProf Timira Shukla
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A Classification of Marketing Research Data
Survey
Data
Observational
and Other Data
Experimental
Data
Qualitative Data Quantitative Data
Descriptive Causal
Research Data
Secondary Data Primary Data
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Qualitative vs. Quantitative Research
Qualitative Research
To gain a qualitativeunderstanding of the
underlying reasons andmotivations
Small number of non-representative cases
Unstructured
Non-statistical
Develop an initial
understanding
Objective
Sample
Data Collection
Data Analysis
Outcome
Quantitative Research
To quantify the data andgeneralize the results from
the sample to the populationof interest
Large number ofrepresentative cases
Structured
Statistical
Recommend a final course of
action
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A Classification of Qualitative Research Procedures
AssociationTechniques
CompletionTechniques
ConstructionTechniques
ExpressiveTechniques
Direct (Nondisguised)
Indirect(Disguised)
Focus Groups Depth Interviews
Projective
Techniques
Qualitative ResearchProcedures
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Characteristics of Focus Groups
Group Size 8-12
Group Composition Homogeneous, respondents,
prescreened
Physical Setting Relaxed, informal atmosphere
Time Duration 1-3 hours
Recording Use of audiocassettes and videotapes
Moderator Observational, interpersonal, andcommunication skills of the moderator
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Key Qualifications of Focus Group Moderators
1. Kindness with firmness: The moderator must combine a disciplineddetachment with understanding empathy so as to generate thenecessary interaction.
2. Permissiveness: The moderator must be permissive yet alert to signsthat the groups cordiality or purpose is disintegrating.
3. Involvement: The moderator must encourage and stimulate intensepersonal involvement.
4. Incomplete understanding: The moderator must encouragerespondents to be more specific about generalized comments byexhibiting incomplete understanding.
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Key Qualifications of Focus Group Moderators
5. Encouragement: The moderator must encourage unresponsivemembers to participate.
6. Flexibility: The moderator must be able to improvise and alter theplanned outline amid the distractions of the group process.
7. Sensitivity: The moderator must be sensitive enough to guide thegroup discussion at an intellectual as well as emotional level.
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Procedure for Planning and Conducting Focus Groups
Determine the Objectives and Define the Problem
Specify the Objectives of Qualitative Research
Develop a Moderators Outline
Conduct the Focus Group Interviews
Review Tapes and Analyze the Data
Summarize the Findings and Plan Follow-Up Research or Action
State the Objectives/Questions to be Answered by Focus Groups
Write a Screening Questionnaire
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Variations in Focus Groups
Two-way focus group. This allows one target groupto listen to and
l earn from a related group.For example, a focus group of physicians viewed a
focus group of arthritis patients discussing thetreatment they desired.
Dual-moderator group. A focus group conducted bytwo moderators: One moderator is responsible for
the smooth flowof the session, and the otherensures that specific issues are discussed.
Dueling-moderator group. There are twomoderators, but they deliberately take oppositepositions on the issues to be discussed.
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Variations in Focus Groups
Respondent-moderator group. The moderator asksselected participants to play the role ofmoderatortemporarily to improve group dynamics.
Client-participant groups. Client personnel are
identified and made part of the discussion group.
Mini groups. These groups consist of a moderatorand only 4 or 5 respondents.
Tele-session groups. Focus group sessions by phoneusing the conference call technique.
Online Focus groups. Focus groups conducted onlineover the Internet.
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Advantages of Focus Groups
1. Synergism2. Snowballing
3. Stimulation
4. Security
5. Spontaneity
6. Serendipity
7. Specialization
8. Scientific scrutiny9. Structure
10. Speed
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Disadvantages of Focus Groups
1. Misuse2. Misjudge
3. Moderation
4. Messy
5. Misrepresentation
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Depth Interview Techniques: Laddering
In laddering, the line of questioning proceeds fromproduct characteristics to user characteristics. This
technique allows the researcher to tap into the
consumer's network of meanings.
Wide body aircrafts (product characteristic)
I can get more work done
I accomplish more
I feel good about myself (user characteristic)
Advertising theme: You will feel good about yourself when flyingour airline. You're The Boss.
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Depth Interview Techniques:Hidden Issue Questioning
In hidden issue questioning, the focus is not onsocially shared values but rather on personal sorespots; not on general lifestyles but on deeply feltpersonal concerns.
fantasies, work lives, and social lives
historic, elite, masculine-camaraderie, competitiveactivities
Advertising theme: communicate aggressiveness,high status, and competitive heritage of the airline.
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Depth Interview Techniques:Symbolic Analysis
Symbolic analysis attempts to analyze the symbolic meaningof objects by comparing them with their opposites. The logicalopposites of a product that are investigated are: non-usage ofthe product, attributes of an imaginary non-product, andopposite types of products.
What would it be like if you could no longer use airplanes?
Without planes, I would have to rely on letters and longdistance calls.
Airlines sell to the managers face-to-face communication.
Advertising theme: The airline will do the same thing for amanager as Federal Express does for a package.
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Definition of Projective Techniques
An unstructured, indirect form of questioningthat encourages respondents to project theirunderlying motivations, beliefs, attitudes orfeelings regarding the issues of concern.
In projective techniques, respondents areasked to interpret the behavior of others.
In interpreting the behavior of others,
respondents indirectly project their ownmotivations, beliefs, attitudes, or feelings intothe situation.
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Word Association
In word association, respondents are presented with a list ofwords, one at a time and asked to respond to each with the firstword that comes to mind. The words of interest, called testwords, are interspersed throughout the list which also containssome neutral, or filler words to disguise the purpose of thestudy. Responses are analyzed by calculating:
(1) the frequency with which any word is given as a response;
(2) the amount of time that elapses before a response is given;and
(3) the number of respondents who do not respond at all to atest word within a reasonable period of time.
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Word Association
EXAMPLE
STIMULUS MRS. M MRS. Cwashday everyday ironingfresh and sweet clean
pure air soiledscrub don't; husband does cleanfilth this neighborhood dirtbubbles bath soap and waterfamily squabbles children
towels dirty wash
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Completion Techniques
In Sentence completion, respondents are given incompletesentences and asked to complete them. Generally, they areasked to use the first word or phrase that comes to mind.
A person who shops at Sears is______________________
A person who receives a gift certificate good for Sak's FifthAvenue would be__________________________________
J. C. Penney is most liked by_________________________
When I think of shopping in a department store, I________
A variation of sentence completion is paragraph completion, inwhich the respondent completes a paragraph beginning with thestimulus phrase.
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Completion Techniques
In story completion, respondents are given part ofa story enough to direct attention to a particulartopic but not to hint at the ending. They arerequired to give the conclusion in their own words.
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Construction Techniques
With a picture response, the respondents areasked to describe a series of pictures of ordinary aswell as unusual events. The respondent'sinterpretation of the pictures gives indications of thatindividual's personality.
In cartoon tests, cartoon characters are shown in aspecific situation related to the problem. Therespondents are asked to indicate what one cartoon
character might say in response to the comments ofanother character. Cartoon tests are simpler toadminister and analyze than picture responsetechniques.
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A Cartoon Test
Lets see if we canpick up some
house wares atSears
Figure 5.4
SearsSears
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Expressive Techniques
In expressive techniques, respondents arepresented with a verbal or visual situation and askedto relate the feelings and attitudes of other people tothe situation.
Role playing Respondents are asked to play therole or assume the behavior of someone else.
Third-person technique The respondent ispresented with a verbal or visual situation and therespondent is asked to relate the beliefs andattitudes of a third person rather than directlyexpressing personal beliefs and attitudes. This thirdperson may be a friend, neighbor, colleague, or atypical person.
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Advantages of Projective Techniques
They may elicit responses that subjects wouldbe unwilling or unable to give if they knewthe purpose of the study.
Helpful when the issues to be addressed arepersonal, sensitive, or subject to strong socialnorms.
Helpful when underlying motivations, beliefs,and attitudes are operating at a subconsciouslevel.
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Disadvantages of Projective Techniques
Suffer from many of the disadvantages ofunstructured direct techniques, but to agreater extent.
Require highly trained interviewers.
Skilled interpreters are also required toanalyze the responses.
There is a serious risk of interpretation bias.
They tend to be expensive. May require respondents to engage in
unusual behavior.
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Guidelines for Using Projective Techniques
Projective techniques should be usedbecause the required informationcannot be accurately obtained by direct
methods. Projective techniques should be used
for exploratory research to gain initialinsights and understanding.
Given their complexity, projectivetechniques should not be used naively.
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Comparison of Focus Groups, Depth Interviews,and Projective Techniques
1.Degree of Structure
2. Probing of individualrespondents
3. Moderator bias4. Interpretation bias5. Uncovering
subconsciousinformation
6.Discovering innovativeinformation
7. Obtaining sensitiveinformation
8. Involve unusualbehavior or questioning
9. Overall usefulness
Relatively high
Low
Relatively mediumRelatively lowLow
High
Low
No
Highly useful
Relatively medium
High
Relatively highRelatively mediumMedium to high
Medium
Medium
To a limitedextentUseful
Relatively low
Medium
Low to highRelatively highHigh
Low
High
Yes
Somewhatuseful
FocusGroups
DepthInterviews
ProjectiveTechniques
Criteria
Table 5.3
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Advantages of Online Focus Groups
Geographical constraints are removed and timeconstraints are lessened.
Unique opportunity to re-contact group participantsat a later date.
Can recruit people not interested in traditional focusgroups: doctors, lawyers, etc.
Moderators can carry on side conversations withindividual respondents.
There is no travel, video taping, or facilities toarrange; so the cost is much lower.
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Disadvantages of Online Focus Groups
Only people that have access to the Internet canparticipate.
Verifying that a respondent is a member of a targetgroup is difficult.
There is lack of general control over the respondent'senvironment.
Only audio and visual stimuli can be tested. Productscan not be touched (e.g., clothing) or smelled (e.g.,perfumes).