Punjab & Sind Bank · quote (do we need to do a small SRS before submission to understand Banks requirement) or we need to quote as per your requirement e-Procurement Software License

Punjab & Sind Bank Addendum - 1

(A Govt. of India Undertaking)

Where service is a way of life

Punjab & Sind Bank (A Government of India undertaking)

Addendum No. 1 Dated: 28.05.2018

RFP No. PSB / HOIT/RFP/112/2018-19 dated 04.05.2018

REQUEST FOR PROPOSAL (RFP)

FOR

SUPPLY OF e-PROCUREMENT

SOFTWARE AND ITS INSTALLATION,

TESTING & COMMISSIONING, TRAINING AND

CUSTOMIZATION FOR PUNJAB & SIND BANK

PUNJAB & SIND BANK

HO – IT Department

21, Rajendra Place, New Delhi 110 008




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Addendum No. 1 of RFP No.PSB/ HOIT/RFP/112/2018-19 dated 04.05.2018 Page 2

Introduction Bank has published the Tender No. PSB/ HOIT/RFP/112/2018-19 dated 04.05.2018 for

Selection of Vendor for supply of e-Procurement software and its installation, testing &

commissioning, training and customization for Punjab & Sind Bank.

Following amendments have been made in the RFP. All other terms and conditions of the RFP shall

remain unchanged. Please treat this Addendum along with response to queries as an integral part of the

RFP documents issued.

Sr. No.

Clause No. Original Clause Revised Clause

1. KEY INFORMATION

Last Date and time for submission of Bids

29.05.2018 15:00 Hrs

Last Date and time for submission of Bids

12.06.2018 15:00 Hrs

2. KEY INFORMATION

Date and Time of Opening of Technical Bids

29.05.2018 15:30 Hrs

Date and Time of Opening of Technical Bids

12.06.2018 15:30 Hrs

3. EC-3 The Bidder must have positive net worth in 3 financial years (i.e. FY 2014-15, 2015-16, 2016-17)

Audited Financial Statements (and Annual Reports, if applicable) for the three financial years, viz. 2014-15, 2015-16 and 2016-17 is to be furnished.

The Bidder must have positive Net Worth in 3 financial years (i.e. FY 2015-16, 2016-17, 2017-18)

Audited Financial Statements (and Annual Reports, if applicable) for the three financial years, viz. 2015-16, 2016-17 and 2017-18 is to be furnished

CA certificate with regard to positive Net Worth is required to be submitted by the bidder.

If Audit for FY 2017-18 is not finalized, provisional CA Certificate is to be submitted.

4. EC-4 The bidder should have a minimum turnover of Rs.2.0 Crore during the three financial years.

A certificate from CA with regard to turnover is required to be submitted by the bidder.

The bidder should have a minimum turnover of Rs.2.0 Crore during the three financial years.

Audited Financial Statements (and Annual Reports, if applicable) for the last three financial years, viz. 2015-2016, 2016-17, 2017-18 are to be furnished.




_________________________________________________________________________________________________________________________


(2014-15, 2015-16, 2016-17).

(2015-16, 2016-17, 2017-18).

(FY 2017-18 may be unaudited)

If Audit for FY 2017-18 is not finalized, provisional CA Certificate is to be submitted.

5. 4.2 1. Unless otherwise instructed, the Vendor shall ensure the work for all risk (including fire, flood, earthquake and third party) for total tendered value and keep them insured until the virtual completion of the work against any loss or damage of the material and of the work. The insurance must be placed with a company approved by the employer in joint names of the Employer and the Firm for such amount and for any further sum if called to do by the Employer. The Firm shall deposit the policy and receipt premium paid with the Employer within 21 days from the date of receipt of order unless otherwise instructed.

2. The responsibility of proper security arrangements of his material shall rest with the Vendor.

Clause 4.2 removed from the RFP as the clause is applicable for Hardware items. As there is no requirement of Hardware in the scope, therefore, it is not applicable.

6. 4.3 PAYMENT TERMS

Payments will be made as per the following terms.

1. 10% advance on accepting

the order against Bank Guarantee of equal amount valid upto the completion of implementation period.

2. 50% on successful completion of User Acceptance Test.

3. 30% after successful

PAYMENT TERMS

Payments will be made as per the following terms.

1. 50% of Purchase Order value

(excluding ATS charges) on delivery of Software License, successful completion of User Acceptance Test, User Signoff and commissioning.

2. 30% of Purchase Order value (excluding ATS charges) after successful completion of at least three (3) procurement processes.




_________________________________________________________________________________________________________________________


completion of at least five (5) procurement processes and on furnishing Bank Guarantee of equal amount valid for 3 years.

4. 10% on satisfactory final testing and commissioning.

5. Post warranty, payments for ATS will be on quarterly basis in arrears.

3. 20% Purchase Order value

(excluding ATS charges) after successful completion of at least two (2) procurement processes.

4. Post warranty, payments for ATS will be on quarterly basis in arrears.

7. 4.4.3 The Maintenance calls should be attended within 1 hour of the problem reported, for which a register shall be maintained.

The Maintenance calls should be attended & resolved within 4 hours of the problem reported, for which a register shall be maintained.

8. ANNEXURE-IV (A) , 6.

Please mention turnover for last three years and include the copies of Balance Sheet in support of it.

Year Turnover

Profit / Loss(-)

Please mention turnover for last three years and include the copies of Balance Sheet in support of it.

Year Turnover Profit / Loss(-)

2014-15

2015-16

2015-16

2016-17

2016-17

2017-18

9. ANNEXURE-V

EC-3

The Bidder must have positive net worth in 3 financial years (i.e. FY 2014-15, 2015-16, 2016-17)

Compliance (Y/N)

The Bidder must have positive net worth in 3 financial years (i.e. FY 2015-19, 2016-17, 2017-18)

Compliance (Y/N)

10. ANNEXURE- The bidder should have a

Compliance (Y/N)

The bidder should have a

Compliance (Y/N)




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V

EC-4

minimum turnover of Rs.2.0 Crore during the three financial years. (2014-15, 2015-16, 2016-17).

minimum turnover of Rs.2.0 Crore during the three financial years. (2015-16, 2016-17, 2017-18).

11. Clapter-2 Scope of Work

Addition of following clause in the RFP.

2.13 Security Compliance :

The bidder should adhere to the following security guidelines related to e-Procurement solution.

i. The Bank shall have right to audit of the complete solution proposed by the bidder, and also inspection by the regulators of the country. The Bank shall also have the right to conduct source code audit by third party auditor. The VA and PT should be conducted before go live of the application.

ii. The bidder shall adhere to all regulatory and legal requirements of the country (existing and future). The bidder shall also comply with the advisories, recommendations, directions and guidelines etc. issued by CSITE-RBI, CERT-In, NCIIPC, Cyber Swachhta Kendra etc. on time to time basis. These should be complied within the timelines provided to the Bank.

iii. The Escrow Mechanism for source code shall be executed with the selected bidder.

iv. The bidder shall continuously monitor the release of application patches and expeditiously apply the same.

v. Assurance from bidder/ application providers/ OEMs that the application is free from embedded malicious/ fraudulent code should be provided. The bidders shall submit security certificate of proposed solutions from application providers/ OEM.

vi. The bidder shall ensure that secure coding practices is implemented for application. The software/ application development practices should address the vulnerabilities based on best practices such as Open Web Application Security Project (OWASP) proactively.

vii. The bidder shall ensure that sensitive information is stored in database in encrypted format with latest encryption standard/ algorithm.

viii. The bidder shall ensure that the communication between end user and solution proposed should be encrypted end-to-end to ensure confidentiality and integrity of user's data.

ix. The bidder shall ensure that only valid type of documents (such as- .doc, .docx, .pdf etc.) should be uploaded on the server. Whitelisting should be used for the same.

x. Digital Certificates should be used to authenticate the users for accessing the e-Procurement Solution.




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ANNEXURE VII

Revised Format for Commercial Bids

Supply of e-Procurement Software and its Installation, Testing & Commissioning, Training and Customization for Punjab & Sind Bank along with onsite warranty followed by AMC/ ATS for two years after one year warranty period as per the configuration in Annexure-III

S.No Items as per specifications in Annexure-III Amount in Indian

Rupees (Rs.)

1. Licensed version of e-procurement Application Software with unlimited users and with one year warranty

2. Database (other than Oracle) & Operating System License

3. Implementation and one time training Cost as per tender specifications

4. Additional Development / Customization per person per day (if required in future)

Per Man Day Rate(R) Number of Days(N) R*N 25

5. ATS charges for onsite support for two (2) years (i.e. One year ATS charges X 2)

Total Cost of Ownership (TCO) for determination of L1

TCO in Words Rupees............................................

Optional Item Cost (Not part of TCO)

S.No Items as per specifications in Annexure-III Amount in Indian Rupees (Rs.)

1. Cost of Source Code of software (optional)

Note:

1. Customization as per bank’s requirement (up to user acceptance) shall be done without any extra cost.

2. Integration with any no. of software applications for our bank shall be done without any extra cost.

3. Man day rate shall be applicable only for development/ customization involving more than 6 working days.

Signature of vendor

With Seal of Company

Date:

Place:

S.No. Page No. Clause No. RFP Clause Bidders Remarks Bank's Reply

1 12 1.17

Based on the Bank’s requirements as listed in this

document, the bidder should identify and offer the

best-suited solution / bill of material for the product

that would meet the Bank’s requirements and quote

for the same.

Kindly confirm do we need to suggest&

quote (do we need to do a small SRS

before submission to understand Banks

requirement) or we need to quote as per

your requirement

e-Procurement Software License

2 13 1.25

Escrow arrangement :

Vendor shall provide escrow mechanism, if desired

by the bank, for the product (all components)

supplied by the vendor to bank in order to protect

its interest in an eventual situation. The cost of

escrow arrangement will be borne by the bidder

Kindly give more details on this process "An Escrow agreement is a legal document

that outlines the terms and conditions

between parties involved in an escrow

arrangement. An escrow agreement defines

the arrangement by which one party

(sometimes called the depositor) deposits an

asset with a third person (called an escrow

agent), who, in turn, makes a delivery to

another party (the beneficiary) if and when

the specified conditions of the contract are

met ".

The asset in this case is source code of the

software.

As per RFP the cost of escrow agreement

will be borne by the bidder

3 14 2.2

The product supplied should be capable of

automating whole procurement processes of the

Bank into online mode. The product offered should

be based on open standard, complete and

integratable to Banks’ web sites and other lagecy

systems for making on-line paymen

Kindly provide the details on legacy

systems and define the open standardsin

detail.

No legacy System

PUNJAB & SIND BANK

HEAD OFFICE IT DEPARTMENT

REPLY TO PRE-BID QUERIES RELATED TO RFP NO. PSB// HOIT /RFP/112 /2018-19 DATED 04.05.2018 ON "REQUEST FOR PROPOSAL (RFP) FOR SUPPLY OF e-

PROCUREMENT SOFTWARE AND ITS INSTALLATION, TESTING & COMMISSIONING, TRAINING AND CUSTOMIZATION FOR PUNJAB & SIND BANK"

4 14 2.5

Provide Onsite Warranty for a period of 12 months

and maintenance of this system under ATS for

further period of two years, if required, by Bank.

During Warranty and AMC period vendor will

provide on site support with response time of 1

Hours

The time for resolution of the problems

will mainly depend on type problems

arise like server problem, data center

connectivity problem, technical problem

etc. The time should be decided based on

the nature and severity of the problems.

As per Addendum-1

5 14 2.6

2.1 During Warranty and ATS period vendor has

to ensure that systems gives minimum 99% uptime.

Any additional down time beyond permissible

limited bank may impose penalty. System uptime

will be calculated on quarterly basis.

The time for resolution of the problems


arise like server problem, data center


etc. The time should be decided based on

the nature and severity of the problems.

Also, this is bank's responsibility since

the systems /DC is theirs.

This clause is confined only to e-

Procurement Software related issue. The

hardware (server) and networking related

issues will be dealt by the Bank.

6 14 2.10

1. Implementation of the proposed solution should

be completed within 3 months from the award of the

contract or as decided by the Bank. Implementation

includes the following activities.

2. The Bank will provide the necessary hardware

only (as per configuration given under System

Specification in Annexure-III point No.5). The

successful bidder has to install requisite application

solution including operating system and database

(other than Oracle database).

1. Request to increase the time to 6

months after bank signoff on

customization requirements

2. If there are any additional requirement

or changes required depending upon the

situation arise while implementation.

This will be with respect to suggested

hardware and / infrastructure - Will bank

provide the required changes ???

For example: 1 Server for application, 1

Server for database &, 1 Server for file

server. Firewall & Switch.

As per RFP

7 16 3.1

The vendor should ensure that problems/complaints

reported should be resolved/ attended within one

hour of reporting during the warranty and ATS

period otherwise penalty at the rate of Rs.500/-

(Rupees Five hundred only) per event will be levied.

The time for resolution of the problem


arise like Server problem, data center


etc. The time should be deceided based

on the nature and severity of the

problem.

Server problem, data center connectivity

problem, technical problem etc will be taken

care by the Bank while the bidder shall be

liable for the issues related to application

software.

8 17 4.3Payment Terms Kindly confirmed, can be the payment

terms changed / altered?

As per Addendum-1

9 17 4.4The Maintenance calls should be attended within 1

hour of the problem reported, for which a register

shall be maintained

Kindly confirm whether the time

permitted 1 hour will be increased.

As per Addendum-1

10 51 5Integration with any number of software

applications for our bank.

Kindly specify the number of software

used in bank, names / type of the

software and technology used.

No legacy System

11 51 9 Cost of Source Code of Software (optional) Kindly furnish more details on this As per RFP

12 17 4.2

Insurances This is not applicable for eProcurement

peoject. So erquest this to be taken out.

Insurance Clause Deleted as mentioned in

Addendum-1.

However, the bidder shall be liable for

backup of data as per RFP scope.

13 17 4.3

30% after successful completion of at least five (5)

procurement processes and on furnishing Bank

Guarantee of equal amount valid for 3 years

10% is already asked as PG. Then 10% is

paid on further 10% BG as advance.

Then 30% is paid only on furnishing BG.

There is too many BGs asked and it

should be removed as anyway we are

getting paid in milestones and already

10% is given as PG.

As per Addendum-1

14 44 5

System Configuration for hosting e-Procurement

Application

Besides application server, we will need

additional servers for database & staging.

We hope we will get servers from you.

Please confirm as quantity is not

mentioned.

Please also confirm that there will be no

DR site.

Shall be discussed with L1 bidder. Also,

there will be no DR site

15 51 Annexure VII

Format for commercial Bids- Customization as pe

Bank's requirement

Please confirm that custiomization is

only limited to what is mentioned in the

RFP and no new requirements will be

added on customization.

Custiomization is only limited to what is

mentioned in the RFP

16 51 Annexure VIIFormat for commercial Bids- Integration with any

number of software applications for our bank

Please provide full details for integration

as unlimited scope cannot be accepted

No legacy System

17 52 Annexure VIII

NON DISCLOSURE AGGREEMENT The NDA should be made mutual. The

party who disclose Confidential

information is called the "Disclosing

Party" and the party who received

Confidential Information is called the

"Receiveing Party".

As per RFP

18 6 1.1

EC-2 : The bidder should be in this line of activity

and should have executed similar projects in three

organizations during last Three years out of which at

least one Scheduled Commercial Bank. The solution

offered should be currently running successfully.

We understand "Similar Projects" means

giving services on SaaS (Software as a

Service Model)"

Is our understanding correct ?

e-Procurement Software

19 6 1.1

EC-7 The e-procurement solution proposed by the

bidder and related system should conform to the

requirements of the IT act 2000, amended IT act

2008

Please confirm that a valid STQC

certification would suffice.

Also please confirm that STQC

certification is a mandatory requirement

to qualify for the minimum eligibility

criteria

If not, please mention any other

certiication if required

As per RFP

20 13 1.22

Contract Period

The contract period will be for the period of three

Years from Go-Live. However, the bank may extend

the service on yearly basis on same terms and

conditions after the contract period.

Please confirm as per RFP once the

contract cycles gets over / will service

provider get an opprortunity to revise

the fee structure, as assumed after three

years resources cost may get impact.

As per RFP

21 13 1.25

Vendor shall provide escrow mechanism, if desired

by the bank, for the product (all components)

supplied by the vendor to bank in order to protect

its interest in an eventual situation. The cost of

escrow arrangement will be borne by the bidder

Will it be a virtual account or each bidder

wise escrow account is desired?

As per RFP the cost of escrow agreement

will be borne by the bidder

22 14 2.3

2.1 Implement and maintain e-procurement

system to enable the Bank to acquire the goods,

works and services etc, using internet and intranet

from all its offices viz., Head Offices, Zonal Offices,

Training Centers etc. as per the specifications

mentioned in Annexure-III.

Application can be used using internet,

why intranet from all offices is required?

As this will demand for VPN connectivity

between all offices of the banks.

Application will be used in Internet

23 14 2.3

2.1 Implement and maintain e-procurement

system to enable the Bank to acquire the goods,

works and services etc, using internet and intranet

from all its offices viz., Head Offices, Zonal Offices,

Training Centers etc. as per the specifications

mentioned in Annexure-III.

Need to clarify data centre location and

who will manage data centre activity, is it

required DR site or not.

DC site is located at Vashi Mumbai. Also,

there will be no DR site

24 14 2.4

Provide training on all modules of e-procurement to

technical officials (technical aspects) and other

officials (commercial and routine activities) of the

Bank each for a duration of at least a week. Vendor

may be required to conduct training atleast for 5

such batches. Further, vendor is required to give

training to suppliers also during implementation

period

Need clarity about Bank location details

for training of user & supplier?

Will Bank provide the training facilities,

accomodation & travel cost, etc.?

Shall be discussed with L1 bidder.

25 14 2.6

During Warranty and ATS period vendor has to

ensure that systems gives minimum 99% uptime.

As mentioned in Annexure-3 point no. 5

only one server's specification is

available which is not suffice to run e-

Procurement application, we will be

required more servers and other IT infra

hardware and software to maintain high-

availablity and redundancy


26 14 2.7

As part of Warranty and ATS service, Vendor will

provide Helpdesk services for assisting users and

supplier. This will include manning Helpdesk at

central site from 9 AM to 9 PM x 7 days a week

As per our understanding Central Site is

Punjab & Sind Bank Head office is located

at 21, Rajendra Place, New Delhi-110008

to be considered for support desk.

If yes, kindly confirm, you will provide

required equipment i.e. computer,

internet connectivity and work station

etc.

We would also request you to clarify

number of resources required for

handling the support related to task at

central site.

On call event basis, one resource may be

required.

27 14 2.10

The Bank will provide the necessary hardware only

(as per configuration given under System

Specification in Annexure-III point No.5 ).

Need to calify who will provide other

additional hardware and software

(generally routers, switches & network

bandwidth & load balancer & backup

software etc.) will be required to run e

Procurement application.


28 15 2.12Third Party external audit

Cost of the third party external audit

would be borne by Bnak or supplier

As per RFP

29 16 3.1, 4

All software bugs shall have to be removed by the

Vendor within 1 (one) week of its report to the

Vendor through, predefined reporting mechanism,

failing which penalty shall be charged at Rs.2,000/-

(Rupees Two Thousand only) each day, including for

Saturday and Sunday but except for 3 (three)

national holidays

Please elaborate predefined reporting

mechanism

As per RFP

30 17 4.2

Unless otherwise instructed, the Vendor shall ensure

the work for all risk (including fire, flood,

earthquake and third party) for total tendered value

and keep them insured until the virtual completion

of the work against any loss or damage of the

material and of the work. The insurance must be

placed with a company approved by the employer in

joint names of the Employer and the Firm for such

amount and for any further sum if called to do by the

Employer. The Firm shall deposit the policy and

receipt premium paid with the Employer within 21

days from the date of receipt of order unless

otherwise instructed.

with ref. to point our current

infrastructure and premises are insured

and a proper documentation is done.

Please confirm is there any other

requirement ref. to point (Chapter-4:4.2

INSURANCES) that bank wants us to

serve with certification in future?

As per Addendum (The clause has been

deleted from the RFP)

31 30 Annexure III- 2.1.7

Facility to authorised personnel of Bank for Offline

creation of Tender Documents, multiple Addendum

and multiple Corrigendum and their Online Approval

& Posting;

Kindly elaborate offline creation of

tender documents, multiple addendum

and corrigendum?

As per RFP

32 30 Annexure III- 2.1.8

As and when addendum or corrigendum are posted

by Bank, all suppliers who have officially procured

tender document online should receive automatic

online reminders through registered emails of the

suppliers using strong encrypted DSC.

We understand that system shall send an

email to registered email id's of supplirs

automatically. Does this mail has to be

encrypted with respective DSC (Public

Key) of supplier? What if system doesnot

have DSC detail of supplier

As per RFP

33 31 2.3.8

There should be facility for re-bidding by the Bank

for one or more bid parts without having to re-float

the whole tender.

Kindly elaborate the process of re-

bidding in tender. As per current proces

if tender bids gets open, new tender has

to be floated, please confirm?

As per RFP

34 31 3.1.4

The System must provide suppliers with the ability

to submit the bids online as well as offline.

How to get comparative from the system

in case both bidding type is allowed ?

As per RFP

35 32 3.4.3

System should Facilitate on-line as well as off-line

Tender Opening.

Kindly elaborate the offline tender

opening process.

As it's a PKI solution, bids has to be

decrypted by opening committee

member's private key only. It cannot be

done offline

As per RFP

36 32 3.4.6

It should also be possible to receive the bid offline.

This shall encompass manual entry of the bids after

bids are opened for making online comparative

charts by the system

The won't be authencity of bid submitted

by vendor. Bid will only be considered as

authenticated if it is submitted by bidder

using his private key. (which will be

validated offline)

As per RFP

37 32 3.4.12

Facility to generate Online Comparative Chart of the

Public Tender Opening Event based on the salient

points of each bid as submitted by the suppliers.

These Comparative Selective Charts should be

downloadable by authorised personnel of all

participating bidders

Kindly clarify As per RFP

38 33 4.1.5

The system should be intelligent to give a

recommendation based on the criteria specified by

the Tender creator/ department.

We assume that department is looking

for weightage evaluation where

weightage will be configured for each

envelop and form and evaluation

committee will give marks during

evaluation. System will suggest Pass/ Fail

flag based on minimum passing marks

configured by authorized user. Please

confirm

As per RFP

39 34 5.1.12The system should support Multi Variable Bidding,

assigning weights to different variables and formula

creation in an auction.

Kindly elaborate requirement in details

for to understand software process to be

implemented

As per RFP

40 35 5.1.25

Auction Configuration Auction data may be changes by

administrator or auction originator at

any time. Is this applicable after

publishing the auction?

As per RFP

41 40 2.1.1

The system must be capable of interfacing with

departments legacy systems like Accounting

systems, inventory management System etc.

Does this include any ERP /SAP System,

please give the information about banks

lagacy system's it will help supplier to

understand the integration requirement?

No legacy System

42 General QueriesWill the platform used by PSB only or it

will be implemented for subsidiaries

also?

For PSB only

43 General Queries

Please specify the approx. number of

Tender for last three years (i.e.

01/01/2015-31/04/2018) and same

information for Reverse auctions too.

This will help supplier to decide upon

best price for modules requested?


44 General Queries

We request bank to confirm how about

forward auction for NPA assets under

DRT / SARFAESI ACT, will the same

software be used for conducting same

auctions?

If yes please give us approx. number of

properties to be put on sale under above

category in forward auction type to be

conducted by bank.


45 General QueriesWith regards to digital certifications - Non

repudiation systems : “The system should be PKI

enabled and compliant with the Indian IT act 2000

Would the PKI be obtained by the bank or

is the vendor expected to obtain the

same?

PKI will be obtained by the Bank for Bank

officials for the purpose of application use

6+55