VoiceOverIPPatrick Johnson

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VoIP Solutions

We need VoIP integrated into our system, what do you need to know to give me a

quote?

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Research and Development Research and Development 11

VoiceOverIP

VoiceOverIP Solutions VoiceOverIP Solutions 22

InLine and VoIP InLine and VoIP 33

ConclusionConclusion44

Questions and Answers Questions and Answers 55

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Research and Development

ImplementationImplementation

VoiceVoice

Network CablingNetwork Cabling

Hosting & Co-LocationHosting & Co-Location

SupportSupport

Video SurveillanceVideo Surveillance

WirelessWireless CLECCLEC

ISPISP

Application DevelopmentApplication Development

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Research and Development

InLine investgated needs for any customer:

• Flexible system for growth purposes• Something to integrate with contact managers• Something with the ability to integrate Analog and VoIP Extensions• The ability to record calls and log the calls for reporting• The ability to manage the entire system from one location• Hosted PBX functions for redundancy and disaster planning

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VoiceOverIP Solutions

16 Word Description of VoIP16 Word Description of VoIPThe process of digitizing, transmitting, receiving and The process of digitizing, transmitting, receiving and

reconstructing analog voice signals over a digital data network.reconstructing analog voice signals over a digital data network.

VoiceOver ..VoiceOver ..Public Switched Telephone Networks to Packet Based Public Switched Telephone Networks to Packet Based Telephone Networks. Analog Lines, T1’s and PRI’s, Internet Telephone Networks. Analog Lines, T1’s and PRI’s, Internet (Standard Wire, Fiber, Wireless) …(Standard Wire, Fiber, Wireless) …

Extend your investment in technologyExtend your investment in technology

Popular switches and fiber throughout a network have paved Popular switches and fiber throughout a network have paved the way for a stable solutionsthe way for a stable solutions

Harnessing and Taming the BandwidthHarnessing and Taming the Bandwidth

Networks are carrying data, email, webservers, applications, databases Networks are carrying data, email, webservers, applications, databases AND NOW video, surveillance and voice trafficAND NOW video, surveillance and voice traffic

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VoIP Solutions

Two types of VoiceOverIP:

OnSite – Phone System on premises

Hosted – Phone System CoLocated Elsewhere

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VoIP Solutions

Hosted OnSiteCapital Expense

IP Phones and routerNo system or infrastructure

System purchase averages $25 – $100K

Upgrades or New Features

No new capital investmentBrowser based

New investmentInstallation required

Remote User Features

Work from any Internet connectionHigh Speed Access

Custom network designSpecial equipment

Facilities/Reach Network AccessCustomer premises management

Disaster Recovery/SLAs

Reliability of network and platformIP allows instantaneous re-routing of traffic

Loss of service outages possibleMust purchase extra equipment for redundancy

Telephones IP, analog, and digital IP, analog, and digital

Operational Expense

Office Administrator tool Office Administrator tool

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VoiceOverIP Solutions

Protocols and StandardsH.323, G.711, G.723, Skinny, SIP …

Type Primary Uses Information Quality

H.323 Voice and Video Widely Used and Industry Standard

Good

G.711 Voice Heavy load, great for LAN use

Excellent

G.723.1 Voice Light configuration load but cell quality

Fair to Good

Skinny Voice and Some Video

Cisco Proprietary and Expensive

Good to Excellent

SIP Voice and Video Trends to take over as standard

Excellent

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HostedHostedOnSiteOnSite

VoiceOverIP Solutions

IntegratedIntegrated

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VoiceOverIP Solutions

Common Reasons for “Switching” to Hosted PlatformCommon Reasons for “Switching” to Hosted PlatformReduce Long DistanceReduce Long Distance

Current system expansion costlyCurrent system expansion costly““Brings the office home”Brings the office home”

Common Problems during Installation and MigrationCommon Problems during Installation and MigrationData network found to be overloadedData network found to be overloaded

Critical analog devices float to surface (Fax, modem, etc)Critical analog devices float to surface (Fax, modem, etc)User Training VoidUser Training Void

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InLine and VoIP

VoiceOver quality not as good as PSTN linesVoiceOver quality not as good as PSTN lines•Managed SwitchesManaged Switches•Internet alone has no QoSInternet alone has no QoS•Traffic studies and monitoring can uncover bottle-necksTraffic studies and monitoring can uncover bottle-necks

No more long distance chargesNo more long distance charges•World is not ready yetWorld is not ready yet•True for “your” networkTrue for “your” network

Anyone can intercept my callAnyone can intercept my call•Although standards for VoIP are being accepted there are many Although standards for VoIP are being accepted there are many forms of encryptionforms of encryption

I can plug a phone in anywhere and talkI can plug a phone in anywhere and talk•Your network is protected and firewalledYour network is protected and firewalled•Someone else’s network is protectedSomeone else’s network is protected

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InLine and VoIP

ImplementationImplementation

VoiceVoice

Network CablingNetwork Cabling

Hosting & Co-LocationHosting & Co-Location

SupportSupport

Video SurveillanceVideo Surveillance

WirelessWireless CLECCLEC

ISPISP

Application DevelopmentApplication Development

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InLine and VoIP

InLine’s synergistic view added depthInLine’s synergistic view added depthSingle vendor for all featuresSingle vendor for all features

Single enclosureSingle enclosureUnmatched ScalabilityUnmatched Scalability

Efficient use of VoiceMail PortsEfficient use of VoiceMail PortsMultiSite Configuration ToolMultiSite Configuration ToolNative Exchange IntegrationNative Exchange Integration

Powerful Built-in Reporting ToolsPowerful Built-in Reporting ToolsVoIP Scalability and Non-Switch SpecificVoIP Scalability and Non-Switch Specific

Efficient Use of Analog DevicesEfficient Use of Analog DevicesSoftware Developer Kit Available for Custom AppsSoftware Developer Kit Available for Custom Apps

Custom call-center provisions (HelpDesk, etc)Custom call-center provisions (HelpDesk, etc)

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InLine and VoIP

InLine and Altigen Team UpInLine and Altigen Team UpInLine’s Altigen Team has been installing solutions for customers InLine’s Altigen Team has been installing solutions for customers

since 1995.since 1995.Solutions range from 6 Extensions to over 150 hybrid with analog Solutions range from 6 Extensions to over 150 hybrid with analog

and VoIP.and VoIP.Connecting businesses in Birmingham to Montgomery, operators in Connecting businesses in Birmingham to Montgomery, operators in

Huntsville answer calls from Mobile, VoIP conferences between Huntsville answer calls from Mobile, VoIP conferences between Germany and Tuscaloosa.Germany and Tuscaloosa.

InLine has the ability to manage the network from end to end due to InLine has the ability to manage the network from end to end due to our CLEC status, trained personnel and centralized helpdesk.our CLEC status, trained personnel and centralized helpdesk.

InLine provided the expertise to seamlessly integrate into Exchange, InLine provided the expertise to seamlessly integrate into Exchange, ACT!, Goldmine, Outlook and CRM for true desktop integration.ACT!, Goldmine, Outlook and CRM for true desktop integration.

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InLine and VoIP

California HQCalifornia HQ

Home AccountantHome Accountant Asia Plant

Asia Plant

Nashville OfficeNashville Office

Birmingham OfficeBirmingham Office

CEO’s Beach HouseCEO’s Beach House

IP PBXIP PBX

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InLine and VoIP

Value Added Services to include:Value Added Services to include:

• Custom application package integrationCustom application package integration• Network topology and QoS StrategiesNetwork topology and QoS Strategies• Redundant circuits in our Data CenterRedundant circuits in our Data Center• Disaster Planning ConsultationDisaster Planning Consultation• Other requests not mentioned ……Other requests not mentioned ……

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Conclusion

Data

Manage-ment

Video

Voice

WebInternet

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VoIP Solutions

We need VoIP integrated into our system, what do you need to know to give me a

quote?

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VoIP Solutions

How many extensions do you need? How many long distance minutes are

you currently using and at what rate? Would you benefit from a centralized

dialing plan? How much are you currently spending

on telephone system support?

Solutions will vary for different locations and school systems.

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Questions and Answers

Your Turn !!!!!!