Public Opinion Survey of Residents of Zaporizhzhia · Public Opinion Survey of Residents of Zaporizhzhia Wave 1: May 11-28, 2019 Wave 2: August 10-30, 2019

Public Opinion Survey of Residents of Zaporizhzhia

Wave 1: May 11-28, 2019

Wave 2: August 10-30, 2019

Methodology

2

• Both waves of this poll were conducted by Rating Group Ukraine on behalf of the

International Republican Institute’s Center for Insights in Survey Research.

• Both waves of this poll were conducted in Zaporizhzhia through face-to-face interviews

at respondents’ homes May 11-28, 2019 (wave 1) and August 10-30, 2019 (wave 2)

• Both waves’ samples consisted of 1,200 residents of Zaporizhzhia aged 18 and older and

eligible to vote. Samples are representative of the general population by gender and

age.

• Both waves have a margin of error of ± 2.8 points. The response rate for wave one was

61.4%. The response for wave two was 60.5%.

• The distribution of the population by region of the city is based on statistical data from

the Central Election Commission from the 2014 parliamentary elections, which divided

the city into electoral districts.

• A multistage probability sampling method was used with the random route and lastbirthday methods for respondent selection.

• Both waves’ samples are weighted to the distribution of Zaporizhzhia’s population bygender and age in accordance with data from the State Statistics Committee of Ukrainefrom January 1, 2018.

• Charts and graphs may not add up to 100 percent due to rounding.

• Cited bases are weighted.

• The survey was funded by the United States Agency for International Development

(USAID).

http://ratinggroup.ua/

https://www.iri.org/program/put-data-work

https://www.usaid.gov/ukraine

3

DisaggregateDisaggregation

CategoryMay 2019 Base August 2019 Base

Age 18-35 n=357 n=358

36-50 n=315 n=314

51+ n=528 n=528

Sex Male n=526 n=526

Female n=674 n=674

Income (6,5,4) Secure Income n=167 n=138

(3) Adequate Income n=285 n=320

(2) Subsistence Income n=446 n=500

(1) Food Insecure Income n=300 n=238

Oct. 2019 Elections Likely Voters - n=985

Frequently Cited Disaggregates

Note: Income descriptions are shortened response descriptions for the question “What can you say about the financial situation

of your family?”

- (6) I can buy anything at any time.

- (5) We have enough money for food, clothes, shoes, and expensive purchases, but we need to save or borrow money for

purchases like a car or an apartment.

- (4) We have enough money for food, clothing, shoes, and other purchases, but we need to save or borrow money for

purchasing more expensive things (e.g., appliances).

- (3) We have enough money for food and necessary clothing and shoes, but we need to save or borrow money for other

purchases like a good suit, a mobile phone, or a vacuum cleaner.

- (2) We have enough money for food, but we need to save or borrow money for buying clothes and shoes.

- (1) We need to save money for food.

- Difficult to answer/no answer

Moods and Attitudes

Generally speaking, do you think that things in Ukraine are going in the right direction or wrong direction?

5

34%

39%

49%

30%

17%

30%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019

Right direction Wrong direction Difficult to answer/No answer

66

29%

40%

54%

34%

30%

26%

37%

30%

21%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35


Age



7

33%

37%

40%

56%

35%

27%

33%

29%

31%

36%

27%

16%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Food Insecure Income

Subsistence Income

Adequate Income

Secure Income


Income

Generally speaking, do you think that things in Zaporizhzhia are going in the right direction or wrong direction?

8

54%

44%

30%

34%

16%

23%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019



9

44%

40%

47%

31%

39%

32%

25%

20%

21%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35


Age

10

43%

42%

47%

45%

32%

32%

32%

45%

25%

26%

20%

9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income


Income


Over the last 12 months, how has the economic situation in Ukraine changed?

11

<1%

<1%

10%

13%

20%

34%

46%

33%

20%

9%

4%

10%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019

Improved a lot Improved somewhat Stayed the same

Worsened somewhat Worsened a lot Difficult to answer/No answer

Over the last 12 months, how has the economic situation of your household changed?

12

<1%

<1%

14%

12%

30%

40%

32%

30%

22%

10%

1%

7%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019

Improved a lot Improved somewhat Stayed the same

Worsened somewhat Worsened a lot Difficult to answer/No answer

In the next 12 months, how do you expect the economic situation in Ukraine to change?

13

3%

3%

41%

35%

18%

16%

8%

13%

4%

5%

27%

28%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019

Improve a lot Improve somewhat Stay the same

Worsen somewhat Worsen a lot Difficult to answer/No answer

Do you approve or disapprove the activities of the newly elected President of Ukraine Volodymyr Zelenskyy?

14

19%

31%

27%

35%

6%

10%

6%

7%

42%

17%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019

Strongly approve Somewhat approve Somewhat disapprove

Strongly disapprove Difficult to answer/No answer

Local Elections

16

30%

30%

12%

11%

5%

12%

Definitely support

Somewhat support

Somewhat oppose

Definitely oppose

Don't care

Don't know/No answer

Do you support or oppose the idea of dissolving local councils and conducting early local elections in October of this year?

If early local elections are held in October 2019, do you intend to vote?

17

50%

32%

5%

6%

7%

Definitely yes

Somewhat yes

Somewhat no

Definitely no

Difficult to answer/No answer

In your opinion, which is the best age for being a ...

18

<1%

<1%

18%

11%

60%

60%

14%

23%

5%

4%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

… city councilmember?

… city mayor?

18-25 26-35 36-45 46 and older Don't care Don't know / No answer

In your opinion, which is the best age for a city mayor?

19

<1%

<1%

1%

6%

7%

21%

55%

65%

62%

32%

22%

11%

5%

5%

3%

2%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35


Age

In your opinion, which is the best age for a city mayor?

20

1%

<1%

<1%

<1%

8%

11%

11%

12%

55%

60%

61%

63%

31%

23%

20%

18%

5%

5%

3%

4%

<1%

1%

4%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income

18-25 26-35 36-45 46 and older Don't care Don't know/No answer

Income

In your opinion, which is the best age for being a city councilmember?

21

<1%

<1%

2%

14%

11%

29%

59%

67%

57%

19%

15%

6%

5%

5%

4%

3%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35


Age

In your opinion, which is the best age for being a city councilmember?

22

<1%

<1%

<1%

<1%

16%

17%

19%

20%

57%

60%

62%

66%

21%

14%

11%

8%

5%

6%

4%

4%

<1%

2%

4%

1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income


Income

Assessment of the Quality of Public Goods and Services

24

How would you rate the quality of each of the following services and/or public goods that are available in Zaporizhzhia?

1%

1%

1%

1%

2%

2%

2%

2%

1%

2%

3%

1%

5%

4%

2%

2%

5%

2%

4%

<1% 4%

6%

<1% 8%

9%

10%

10%

<1% 11%

14%

20%

19%

21%

22%

22%

21%

23%

27%

28%

39%

40%

39%

43%

48%

14%

23%

23%

44%

31%

22%

19%

30%

43%

39%

46%

40%

45%

43%

42%

46%

47%

35%

35%

30%

27%

32%

24%

36%

36%

28%

34%

33%

38%

27%

14%

20%

9%

25%

11%

13%

19%

13%

11%

15%

15%

15%

17%

11%

50%

25%

30%

16%

17%

22%

30%

13%

3%

4%

3%

10%

3%

3%

10%

4%

4%

6% 2%

4%

7%

8%

4%

7%

8%

2%

2%

7%

12%

2%

14%

18%

15%

20%

2%

17%

18%

5%

6%

6%

3%

4%

4%

2%

0% 20% 40% 60% 80% 100%

Accessibility for persons with disabilities

Industrial zones/Industrial development

Roads

Sidewalks

Medical institutions

Parking

Environment

Police activities

Kindergartens

Sport facilities (stadiums, sport clubs, etc.)

Universities, technical institutes, colleges

Yards and areas near buildings

Schools

Culture premises (concert halls, libraries, etc.)

Sewage

Street markets and trade premises

Public parks and gardens

Trash collection

Water supply

Transportation infrastructure/Public transport

Heating

Street lighting

Excellent Good Average Bad Terrible Difficult to answer/No answer

How would you rate the quality of each of the following services and/or public goods that are available in Zaporizhzhia?

25

<1%

<1%

<1%

<1%

<1%

<1%

<1%

<1%

<1%

2%

1%

2%

1%

1%

1%

3%

3%

3%

3%

4%

3%

5%

3%

5%

6%

6%

8%

9%

10%

13%

14%

13%

15%

16%

16%

16%

19%

20%

22%

23%

24%

28%

30%

32%

13%

31%

22%

30%

33%

25%

45%

38%

40%

34%

33%

37%

37%

39%

35%

38%

41%

38%

34%

34%

33%

34%

32%

29%

37%

32%

34%

23%

31%

33%

30%

26%

25%

17%

17%

17%

20%

23%

25%

23%

25%

23%

27%

20%

43%

11%

34%

13%

19%

21%

12%

14%

9%

6%

9%

3%

4%

4%

3%

5%

8%

4%

7%

7%

6%

5%

9%

24%

2%

18%

6%

19%

2%

2%

7%

20%

16%

25%

24%

22%

23%

11%

1%

10%

8%

4%

2%

5%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Industrial zones/Industrial development

Environment

Parking


Police activities

Sidewalks

Roads


Sport facilities (stadiums, sport clubs, etc.)

Sewage

Universities, technical institutes, colleges

Kindergartens

Schools

Culture premises (concert halls, libraries, etc.)

Street markets and trade premises

Garbage collection


Heating

Transportation infrastructure/Public transport

Water supply

Street lighting


3.12.9

1

2

3

4

5

May 19 Aug 19

3.22.9

1

2

3

4

5

May 19 Aug 19

3.43.1

1

2

3

4

5

May 19 Aug 19

2.8 2.6

1

2

3

4

5

May 19 Aug 19

3.23.0

1

2

3

4

5

May 19 Aug 19

2.9 2.7

1

2

3

4

5

May 19 Aug 19

26

How would you rate the quality of each of the following services and/or public goods that are available in Zaporizhzhia? (continued)


(n=1,172/1,111)

Heating (n=1,158/1,100) Water supply (n=1,160/1,178) Sewage (n=1,135/1,006)

Garbage collection

(n=1,135/1,183)

Street lighting (n=1,172/1,146)

(Mean (average) of service/public good rating 1 to 5, where 1 is “terrible,” and 5 – “excellent”; among respondents who

rated the quality of a given service (n=May/Aug))

2.12.5

1

2

3

4

5

May 19 Aug 19

3.23.0

1

2

3

4

5

May 19 Aug 19

3.22.9

1

2

3

4

5

May 19 Aug 19

1.7 1.8

1

2

3

4

5

May 19 Aug 19

2.5 2.6

1

2

3

4

5

May 19 Aug 19

2.3 2.4

1

2

3

4

5

May 19 Aug 19

27


Roads

(n=1,179/1,177)

Accessibility for persons with

disabilities (n=1,111/1,096)

Transportation infrastructure

(n=1,149/1,148)

Street markets and

trade premises (n=1,129/1,071)

Sidewalks

(n=1,180/1,181)

Parking

(n=1,060/986)



3.0 2.9

1

2

3

4

5

May 19 Aug 19

3.02.7

1

2

3

4

5

May 19 Aug 19

3.1 2.9

1

2

3

4

5

May 19 Aug 19

2.4 2.3

1

2

3

4

5

May 19 Aug 19

3.1 2.9

1

2

3

4

5

May 19 Aug 19

3.1 2.9

1

2

3

4

5

May 19 Aug 19

28


Kindergartens

(n=982/912)

Schools

(n=992/931)

Universities, technical institutes,

colleges (n=964/895)


(n=1,117/1,126)

Sports facilities

(n=1,017/959)

Culture premises

(n=989/928)



2.12.4

1

2

3

4

5

May 19 Aug 19

2.62.3

1

2

3

4

5

May 19 Aug 19

2.1 2.0

1

2

3

4

5

May 19 Aug 19

3.23.0

1

2

3

4

5

May 19 Aug 19

29



(n=1,124/1,083)

Environment

(n=1,178/1,175)

Industrial development

(n=1,102/906)

Police activities

(n=1,027/966)



How do you usually move around Zaporizhzhia?

30

64%

18%

15%

1%

<1%

1%

1%

By public transportation

On foot

By car

By bicycle

By motorcycle, scooter or moped

Other


How do you usually move around Zaporizhzhia?

31

18-35 36-50 51+


Subsistence Income

Adequate Income

Secure Income

By public transportation 60% 62% 69% 64% 65% 66% 57%

On foot 18% 15% 20% 26% 20% 11% 10%

By car 17% 21% 9% 6% 11% 20% 30%

By bicycle 2% 1% <1% 1% 1% 1% 1%

By motorcycle, scooter or moped <1% <1% <1% 1% <1% <1% 1%

Other 1% 1% 1% <1% 1% 1% 1%

Difficult to answer/No answer 2% <1% 1% 2% 1% 1% 1%

In your opinion, how convenient is Zaporizhzhia for…?

32

<1%

<1%

<1%

1%

2%

3%

3%

2%

4%

6%

7%

17%

22%

26%

10%

14%

20%

24%

30%

32%

41%

44%

46%

43%

32%

25%

30%

25%

35%

29%

12%

18%

4%

6%

2%

7%

8%

19%

19%

7%

22%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

People with disabilities

People with baby strollers

Bicyclists

Drivers of motorcycles, scooters or mopeds

Drivers of private vehicles

Passengers of public transportation

Pedestrians


Civic Engagement

In the last 12 months, have you taken part in solving problems of Zaporizhzhia?

34

20%

78%

2%

Yes

No


In the last 12 months, have you taken part in solving the problems of Zaporizhzhia?

35

16%

19%

27%

82%

79%

71%

1%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35

Yes No Difficult to answer/No answer

Age

In the last 12 months, have you taken part in solving problems of Zaporizhzhia?

36

12%

18%

22%

33%

86%

80%

76%

65%

2%

2%

2%

1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income


Income

Which, if any, of the following activities have you participated in?

37

37%

7%

6%

6%

5%

4%

4%

3%

2%

1%

1%

1%

<1%

6%

17%

35%

Voting in the elections

Donating goods, services or money

Participating in public opinion polls

Collecting signatures for petition

Supporting volunteers

Writing personal appeals

Participating in NGOs' activities

Participating in public hearings

Participating in rallies or demonstrations

Participating in political parties' activities

Participating in public consultations for draft decisions

Voting for public or participatory budget projects

Boycotting, refusing to comply with local authorities' decisions

Other

None of these


UP TO 3 RESPONSES

Which, if any, of the following activities have you participated in?

38

18-35 36-50 51+

Voting in the elections 35% 35% 41%

Donating goods, services or money 10% 7% 6%

Participating in public opinion polls 8% 7% 5%

Collecting signatures for petition 9% 5% 4%

Supporting volunteers 7% 4% 3%

Writing personal appeals 5% 5% 4%

Participating in NGOs' activities 6% 4% 3%

Participating in public hearings 4% 3% 1%

Participating in rallies or demonstrations 4% 3% 1%

Participating in political parties' activities 3% 1% 1%

Participating in public consultations for draft decisions 1% 1% 1%

Voting for public or participatory budget projects 1% 1% <1%

Boycotting, refusing to comply with local authorities' decisions 1% 1% <1%

Other 8% 4% 6%

None of these 17% 19% 16%

Difficult to answer/No answer 33% 38% 36%

UP TO 3 RESPONSES

How often, if ever, do you participate in the events/meetings of the organizations and associations listed?

39

<1%

<1%

1%

1%

2%

3%

10%

4%

2%

4%

3%

5%

1%

1%

2%

2%

3%

6%

3%

10%

15%

20%

23%

25%

73%

73%

73%

71%

69%

65%

62%

61%

57%

51%

50%

47%

25%

25%

25%

26%

25%

26%

24%

25%

26%

26%

24%

24%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Oblast Council

City Council Executive Committee

City Council

Political parties

NGOs

Professional, merchants associations/unions

Hobby groups (sports, art, etc.)

Religious organizations, church

Institutions of self-organization of population (OSN)

Parents meetings of elementary school or high school

Housing associations (OSBB)

Neighborhood meetings

At least once a month At least once a year Never Difficult to answer/No answer

Note: Question originally asked with the response options: “once a week,” “once a month” (now merged into at least once a

month) and “3-4 times a year,” “twice a year,” “once a year” (now merged into at least once a year)

Housing Associations

If you live in an apartment building, do you have a housing association (OSBB*) established there?

(Among those who live in an apartment building, n=1,088)

41

47%

46%

7%

Yes

No

Don't know/Refused to answer

* Association of Co-owners of Apartment Building (OSBB is the Ukrainian acronym) - a nonprofit entity established by

apartment owners to manage and maintain the nonresidential premises of an apartment building, similar to a condominium

association. The organization is also used for the legal registration of the owner's property rights to the apartments and

adjoining territory.

Has the establishment of the housing association (OSBB) helped to solve problems in your building?

(Among those with OSBB in the building, n=511)

42

29%

36%

20%

9%

6%

Definitely yes

Somewhat yes

Somewhat no

Definitely no


Do you have a body of self-organization of population (OSN*, housing committee, etc.) established in the building, quarter, micro-district

where you live?

43

26%

53%

12%

9%

Yes

No

I don't know


*Body of Self-organization of the Population (OSN is the Ukrainian acronym)- a resident-established representative body

that addresses local issues (comparable to neighborhood associations in the United States). OSNs can be created as street

committees, block committees, committees of districts or village committees.

Has the establishment of a body of self-organization of the population helped to solve problems in your building, block, micro-district?

(Among those with OSN, n=317)

44

30%

51%

11%

6%2%

Definitely yes

Somewhat yes

Somewhat no

Definitely no


Assessment of the Local Authorities

Do you approve or disapprove the activities of the Mayor of Zaporizhzhia [Volodymyr Buriak]?

46

31%

17%

33%

27%

17%

25%

10%

13%

10%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019




47

11%

9%

25%

25%

29%

28%

32%

31%

18%

12%

14%

12%

21%

17%

17%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

18-35

36-50

51+



Age


48

11%

9%

18%

27%

28%

35%

25%

22%

30%

33%

21%

22%

21%

10%

13%

10%

9%

14%

23%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Secure Income

Adequate Income

Subsistence Income




Income

Do you approve or disapprove the activities of the Mayor of Zaporizhzhia[Volodymyr Buriak]?

49

24%

29%

14%

10%

24%

Strongly approve

Somewhat approve

Somewhat approve

Strongly disapprove

Difficult toanswer/No Answer

Likely Voters

Do you approve or disapprove the activities of the Zaporizhzhia City Council?

50

14%

7%

34%

22%

20%

30%

14%

13%

19%

27%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019




51

8%

6%

5%

25%

20%

21%

25%

36%

33%

12%

16%

13%

30%

22%

28%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35



Age


52

4%

4%

8%

11%

21%

27%

20%

22%

45%

37%

24%

24%

14%

10%

15%

13%

16%

21%

33%

30%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income



Income


53

7%

24%

31%

12%

26%

Strongly approve

Somewhat approve

Somewhat disapprove

Strongly disapprove

Difficult to answer/NoAnswer

(Among likely voters, n=985)

In your opinion, should more rights be transferred from the central authorities to local authorities and communities?

54

41%

37%

7%

4%

11%

Definitely yes

Somewhat yes

Somewhat no

Definitely no



55

36%

39%

47%

40%

32%

37%

10%

6%

5%

5%

7%

3%

9%

17%

9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

18-35

36-50

51+

Definitely yes Somewhat yes

Somewhat no Definitely no


Age


56

46%

44%

29%

51%

31%

34%

46%

32%

6%

5%

10%

7%

7%

4%

4%

2%

10%

12%

12%

9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income




Income

In your opinion, are your local authorities and community able to cope with more responsibilities that might result from the decentralization

reform?

57

28%

36%

11%

7%

18%

Definitely yes

Somewhat yes

Somewhat no

Definitely no



reform?

58

24%

26%

32%

37%

32%

36%

15%

11%

8%

5%

11%

5%

18%

20%

18%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

18-35

36-50

51+




Age


reform?

59

32%

35%

18%

22%

29%

31%

42%

47%

11%

8%

13%

18%

10%

6%

7%

4%

17%

21%

20%

9%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income




Income

60

75%

64%

28%

22%

20%

2%

3%

Mayor

City Council

Oblast Council

Oblast State Administration

The government and central government agencies

Other


Which of the following entities do you think should hold the most responsibility for addressing local issues and providing services to your

community?MULTIPLE RESPONSES

61

18-35 36-50 51+

Food

Insecure

Income

Subsistence

Income

Adequate

Income

Secure

Income

Mayor 73% 71% 78% 78% 73% 72% 79%

City Council 56% 65% 68% 60% 59% 67% 77%

Oblast Council 26% 24% 31% 30% 24% 31% 30%

The government and central government

agencies25% 18% 22% 21% 18% 22% 33%

Oblast State Administration 21% 16% 22% 22% 17% 19% 31%

Other 1% 3% 1% 2% 1% 2% 3%

Difficult to answer/No answer 1% 4% 3% 3% 3% 3% 1%

Which of the following entities do you think should hold the most responsibility for addressing local issues and providing services to your

community?MULTIPLE RESPONSES

Interaction with Local Authorities

In your opinion, how often should local councilmembers present reports on their activities to their voters?

63

33%

43%

2%

14%

5%

<1%

<1%

3%

Every month

Four times a year

Three times a year

Twice a year

Once a year

Once, at the end of their term in office

They should not present such reports at all


64

50%

40%

36%

18%

9%

2%

4%

Publication of the report in mass media

Meeting with voters

Publication of a report on an official website

Publication of a report on social media

Presenting a report at the council meeting

Other


What format of reporting on local councilmembers’ activities do you consider to be most accessible for citizens?

UP TO 2 RESPONSES

65

18-35 36-50 51+

Food

Insecure

Income

Subsistence

Income

Adequate

Income

Secure

Income

Publication of a report on an official website 48% 43% 24% 52% 52% 46% 45%

Meeting with voters 29% 35% 50% 44% 41% 37% 32%

Publication of a report in mass media 43% 45% 57% 24% 29% 48% 52%

Publication of a report on social media 29% 20% 10% 10% 18% 20% 28%

Presenting a report at the council meeting 12% 10% 7% 10% 11% 7% 8%

Other 2% 3% 2% 1% 1% 4% 2%


What format of reporting on local councilmembers’ activities do you consider to be most accessible for citizens?

UP TO 2 RESPONSES

Which method of submitting proposals for a city council’s consideration do you consider to be most effective to encourage increased public

participation?

66

34%

26%

13%

12%

1%

4%

9%

Voting for a bill on a city council’s website

Voting at a general assembly of residents

Submitting a bill at a meeting with local councilmember

Collecting of citizens’ signatures to petition a bill

Other

None of these


Which method of submitting proposals for a city council’s consideration do you consider to be most effective to encourage increased public

participation?

67

18-35 36-50 51+

Food

Insecure

Income

Subsistence

Income

Adequate

Income

Secure

Income

Voting for a bill on a city council’s website 47% 41% 20% 20% 32% 43% 43%

Voting at a general assembly of residents 21% 24% 31% 35% 27% 22% 19%

Submitting a bill at a meeting with local

councilmember9% 11% 17% 13% 13% 14% 11%

Collecting of citizens’ signatures to petition

for a bill15% 10% 11% 10% 12% 11% 20%

Other 1% 3% 1% 1% 1% 2% 3%

None of these 2% 3% 6% 8% 5% 1% 2%


In the past two years, have you had to interact with Zaporizhzhia’sgovernment offices (mayoral office, executive committee, city council,

rayon council, rayon administration, communal enterprises)?

68

19%

80%

1%

Yes

No


69

How would you rate the service you received from the local authorities?

4%

4%

5%

6%

4%

27%

28%

28%

28%

31%

28%

26%

25%

27%

27%

23%

24%

26%

22%

24%

16%

14%

13%

13%

10%

3%

4%

3%

5%

4%

0% 20% 40% 60% 80% 100%

Quality of service received

How simple and clear were the decisions and/oradvice provided by the officials

Waiting time (if addressed personally, not throughtelephone, post, etc.)

Level of office staff’s knowledge on the subject

matter

Manner in which office staff treated me


(Among those who have interacted with city government offices in the past two years, n=199)

How would you rate the service you received from local authorities?

(Among those who have interacted with city government offices in the past two years, n=223)

70

2%

4%

2%

4%

6%

21%

20%

24%

23%

25%

23%

24%

33%

23%

25%

29%

31%

25%

28%

25%

18%

16%

12%

15%

12%

6%

5%

3%

7%

7%

0% 20% 40% 60% 80% 100%


Waiting time (if addressed personally, not throughtelephone, post, etc.)

Manner in which office staff treated me

How simple and clear were the decisions and/oradvice provided by the officials

Level of office staff’s knowledge on the subject

matter


71

2.9 2.9

1

2

3

4

5

May 19 Aug 19

3.0 2.8

1

2

3

4

5

May 19 Aug 19

2.92.6

1

2

3

4

5

May 19 Aug 19

2.8 2.7

1

2

3

4

5

May 19 Aug 19

2.8 2.6

1

2

3

4

5

May 19 Aug 19

How would you rate the service you received from local authorities? (continued)

Level of the knowledge on the

subject matter (n=189/207)

Manner in which office staff

treated people (n=191/216) Waiting time (n=193/211)

How simple and clear the

decisions or advice were (n=191/208)


(n=194/209)

[Mean (average) of service/public good rating 1 to 5, where 1 is “terrible,” and 5 – “excellent”; among respondents who

rated the quality of a given service (n=May/Aug)]

(Among those who have interacted with Bilhorod-Dnistrovskyi’s local authorities)

How would you rate the ease of accessibility of information about your…?

72

6%

6%

6%

18%

18%

19%

12%

12%

12%

26%

25%

26%

38%

38%

37%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

City councilmembers

Mayor

Communal enterprises

Easily accessible Somewhat accessible Somewhat inaccessible

Inaccessible Difficult to answer/No answer

How would you rate the ease of accessibility of information about your communal enterprises?

73

8%

6%

25%

19%

19%

12%

12%

26%

37%

37%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019



How would you rate the ease of accessibility of information about the mayor of your city [Volodymyr Buriak]?

74

9%

6%

25%

18%

18%

12%

9%

25%

39%

38%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019



How would you rate the ease of accessibility of information about Zaporizhzhia City Councilmembers?

75

7%

6%

23%

18%

19%

12%

10%

26%

41%

38%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

May 2019

August 2019



76

25%

17%

16%

13%

13%

13%

13%

11%

10%

14%

24%

More efficient city council website

Online appeal to the mayor

City call-center

Center for administrative services

Electronic petitions

Website of hospitals

Public access to municipal video-observation system

Online payments for communal services

Website for kindergartens/schools

None of these


In your opinion, which online service your municipal authorities provide would be more valuable for you?

UP TO 3 RESPONSES

77

18-35 36-50 51+

Food

Insecure

Income

Subsistence

Income

Adequate

Income

Secure

Income

More efficient city council website 38% 30% 13% 13% 20% 29% 52%

Online appeal to the mayor 29% 16% 10% 10% 18% 17% 25%

City call-center 22% 15% 11% 11% 12% 21% 23%

Center for administrative services 14% 14% 12% 10% 10% 16% 22%

Electronic petitions 22% 13% 7% 8% 11% 17% 19%

Website of hospitals 18% 14% 8% 8% 11% 14% 26%

Public access to municipal video-observation

system 16% 14% 9% 10% 13% 15% 11%

Online payments for communal services 11% 14% 9% 4% 8% 15% 24%

Website of kindergartens/schools 17% 11% 3% 5% 8% 12% 17%

None of these 2% 8% 25% 22% 16% 8% 5%


In your opinion, which online service your municipal authorities provide would be more valuable for you?

UP TO 3 RESPONSES

Have you ever used a center for administrative services to address your needs?

78

17%

65%

10%

8%

Yes

No

Have not heard of it



79

14%

20%

19%

68%

66%

61%

11%

7%

11%

7%

7%

10%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35

Yes No Have not heard of it Difficult to answer/No answer

Age


80

11%

14%

21%

29%

68%

61%

70%

63%

14%

13%

4%

4%

7%

12%

4%

4%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income

Yes No Have not heard of it Difficult to answer/No answer

Income

How would you rate the quality of service at the center?

(Among those who have used the center, n=204)

81

11%

39%

27%

14%

8% 1%

Excellent

Good

Average

Bad

Terrible

Difficult to answer

City Development

Over the last 12 months, which of the following areas, if any, were the most successful in Zaporizhzhia?

UP TO 3 RESPONSES

83

37%

34%

20%

13%

10%

10%

5%

5%

4%

3%

2%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

5%

26%

2%

Public transportation

Roads


Street lightning

Garbage collection

Sidewalks


Schools

Housing and communal areas

Sewage

Security

Water supply

Administrative services provision

Land issues

Social assistance

Environment

Transparency and openness of the municipal authorities

Heating

Citizens participation in the decision-making process


Parking

Other

None


Over the last 12 months, which of the following areas, if any, were the most successful in Zaporizhzhia?

UP TO 3 RESPONSES

84

18-35 36-50 51+Food

Insecure Income

Subsistence

Income

Adequate

IncomeSecure Income

Public transportation 32% 32% 43% 42% 34% 34% 46%

Roads 39% 33% 31% 35% 33% 35% 29%

Public parks and gardens 28% 20% 14% 13% 19% 23% 29%

Street lightning 13% 11% 14% 14% 12% 12% 17%

Garbage collection 8% 11% 11% 11% 11% 9% 8%

Sidewalks 13% 6% 9% 12% 10% 8% 7%

Medical institutions 7% 6% 4% 5% 5% 4% 8%

Schools 8% 5% 3% 6% 4% 4% 7%

Housing and communal areas 4% 6% 4% 6% 3% 5% 6%

Sewage 3% 2% 3% 5% 2% 1% 4%

Security 3% 2% 1% 1% 3% 1% 1%

Water supply 1% 2% 2% 2% 3% - -

Administrative services provision 2% 1% 1% <1% 1% 2% 4%

Land issues 1% 2% 1% 1% 2% <1% 1%

Social assistance 2% 1% 1% 2% 1% 1% 3%

Environment 1% 2% <1% 1% 1% 1% -


2% 1% 1% 1% 1% 1% 1%

Heating - 2% 1% - 2% <1% 1%


1% 1% 1% <1% 1% 1% 1%

Accessibility for persons with disabilities 1% <1% 1% <1% <1% 1% 1%

Parking 1% 1% <1% - 1% 1% -

Other 5% 4% 5% 6% 6% 2% 5%

None 24% 28% 27% 22% 25% 33% 25%

Difficult to answer/No answer 2% 3% 3% 2% 2% 4% -

In your opinion, which of the following areas, if any, should be of top priority for your municipal authorities?

UP TO 3 RESPONSES

85

42%

39%

30%

27%

23%

13%

12%

9%

7%

7%

7%

6%

4%

3%

3%

3%

2%

2%

2%

2%

1%

3%

2%

7%


Housing and communal areas

Public transportation

Roads

Environment

Garbage collection

Schools

Social assistance

Security

Sidewalks


Street lightning

Sewage


Heating


Water supply

Parking

Administrative services provision


Land issues

Other

None


UP TO 3 RESPONSES

86

18-35 36-50 51+Food

Insecure Income

Subsistence

Income

Adequate

IncomeSecure Income

Medical institutions 43% 39% 43% 45% 42% 36% 53%

Housing and communal areas 31% 39% 45% 35% 37% 43% 45%

Public transportation 26% 31% 33% 30% 30% 33% 24%

Roads 28% 29% 25% 22% 28% 28% 32%

Environment 29% 21% 19% 18% 19% 25% 34%

Garbage collection 15% 15% 10% 17% 13% 11% 7%

Schools 19% 13% 7% 8% 12% 13% 17%

Social assistance 8% 6% 11% 10% 8% 7% 12%

Security 10% 7% 5% 6% 7% 9% 8%

Sidewalks 6% 6% 9% 7% 9% 6% 3%

Public parks and gardens 8% 6% 6% 5% 8% 7% 2%

Street lightning 7% 7% 6% 6% 6% 7% 5%

Sewage 4% 6% 3% 6% 3% 4% 4%


4% 4% 3% 2% 2% 4% 8%

Heating 4% 2% 3% 3% 3% 3% 2%

Accessibility for persons with disabilities 5% 2% 2% 2% 3% 2% 4%

Water supply 3% 2% 1% 4% 2% 1% 1%

Parking 2% 2% 2% 3% 2% 2% 1%

Administrative services provision 1% 1% 2% <1% 2% 2% 3%


3% 2% 1% <1% 1% 2% 8%

Land issues 2% 2% 1% 1% 2% 1% 1%

Other 2% 4% 4% 5% 3% 4% 3%

None 2% 3% 2% 4% 3% 1% 1%


In your opinion, which of the following areas, if any, should be of top priority for your municipal authorities?

In your opinion, which of the following areas of the economy, if any, should be of top priority for development in Zaporizhzhia?

UP TO 5 RESPONSES

87

46%

42%

39%

31%

26%

23%

18%

17%

17%

15%

13%

12%

12%

8%

7%

7%

2%

4%

2%

5%

Manufacturing

Mining and metallurgy sector

Energy

Construction

Light industry

Tourism

Education and training services

Culture

Transportation and logistics

Food industry

Trade

IT sector

Service sector

Scientific research and development

Chemical industry

Finance and banking

Woodworking and furniture industry

Other

None


In your opinion, what areas of the economy, if any, should be of top priority for development in Zaporizhzhia?

UP TO 5 RESPONSES

88

18-35 36-50 51 +Food

Insecure Income

Subsistence

Income

Adequate

Income

Secure

Income

Manufacturing 38% 45% 52% 44% 48% 45% 45%

Mining and metallurgy sector 30% 42% 49% 45% 39% 47% 33%

Energy 38% 39% 40% 34% 38% 46% 39%

Construction 25% 33% 34% 34% 33% 29% 22%

Light industry 29% 26% 23% 28% 25% 25% 23%

Tourism 30% 23% 18% 18% 19% 27% 33%

Education and training services 27% 19% 11% 10% 16% 23% 29%

Culture 24% 21% 10% 13% 15% 20% 24%

Transportation and logistics 25% 15% 12% 13% 14% 20% 25%

Food industry 14% 22% 12% 14% 14% 17% 18%

Trade 19% 9% 10% 10% 12% 11% 21%

IT sector 21% 12% 6% 6% 9% 15% 26%

Service sector 15% 16% 7% 7% 11% 16% 16%

Scientific research and development 10% 7% 8% 5% 7% 11% 12%

Chemical industry 5% 6% 10% 10% 9% 4% 6%

Finance and banking 13% 6% 4% 4% 8% 7% 12%

Woodworking and furniture industry 3% 4% 1% 2% 2% 2% 3%

Other 4% 3% 4% 3% 5% 3% 3%

None 1% 1% 3% 5% 2% 0% 1%


Corruption Issues

In the past two years, how often, if ever, have you or an acquaintance had to do a favor, give a gift, or pay a bribe to a local official in order to get services or a

document from him or her?

90

2% 2%

8%

81%

7%

More than 5 times

3-5 times

1 or 2 times

Never


In the past two years, how often, if ever, have you or an acquaintance had to do a favor, give a gift or pay a bribe to a local official in order to get services or a


91

1%

2%

4%

1%

2%

4%

4%

10%

12%

87%

80%

73%

7%

7%

8%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

51+

36-50

18-35

More than 5 times 3-5 times 1 or 2 times Never Difficult to answer/No answer

Age

In the past two years, how often, if ever, have you or an acquaintance had to do a favor, give a gift or pay a bribe to a local official in order to get services or a


92

2%

1%

2%

6%

1%

2%

<1%

6%

5%

6%

8%

17%

80%

82%

86%

68%

11%

9%

4%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


Subsistence Income

Adequate Income

Secure Income

More than 5 times 3-5 times 1 or 2 times Never Difficult to answer/No answer

Income

Do you consider this to be an act of corruption?(Among those who have had a relevant experience in the past two years, n=142)

93

81%

16%

3%

Yes

No


…have you or an acquaintance had to do a favor, give a gift or pay a bribe to a local official in order to get services or a document from him or her?

Do you think that the Mayor of Zaporizhzhia [Volodymyr Buriak] is making an effort to end corruption at the municipal authority level?

94

11%

57%

32%

Yes

No



95

9%

8%

13%

66%

61%

49%

25%

31%

38%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

18-35

36-50

51+


Age


96

8%

10%

9%

15%

70%

63%

57%

44%

22%

27%

34%

41%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Secure Income

Adequate Income

Subsistence Income



Income

Demographics

Demographics44%

56%30%

26%44%

1%25%

34%39%

49%32%

18%<1%1%

26%<1%

6%5%

30%5%7%

4%7%9%

1%97%

2%1%1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Male

Female

18-35

36-50

51+

Primary/Non-complete secondary

General secondary

Vocational secondary

Higher/Non-complete higher

I do not work

Private

State

Public, nongovernmental

Dificult to answer/No answer

Worker

Farmer/Peasant

White collar

Higher or medium level executive

Pensioner (not working)

Student

Homemaker

Unemployed

Self-employed/Entrepreneur

Other


None

Member of a political party

Member of NGO


SEX

AG

EEDU

CA

TIO

NSEC

TO

R O

FEM

PLO

YM

EN

TO

CC

UPA

TIO

N

PAR

TY/

NG

OM

EM

BER

98

Demographics45%

88%

1%

91%

93%

20%

5%

4%

80%

16%

3%

2%

85%

11%

2%

1%

32%

10%

4%

42%

2%

9%

0% 20% 40% 60% 80% 100%

Ukrainian

Russian

Other

Ukrainian

Russian

English

German

Other

Ukrainian

Russian

Other


Ukrainian

Russian

Other


Orthodox UPC KP (Kyiv Patriarchate)

Orthodox UPC MP (Moscow Patriarchate)

Atheist

I believe in God, but do not belong to any religion

Other


LA

NG

UAG

ESPO

KEN

AT

HO

ME*

LA

NG

UAG

ES

KN

OW

NN

ATIO

NA

LIT

YID

EN

TIT

Y**

RELIG

ION

99

**If you were in a foreign country

and had to describe your identity

how would you describe yourself?

*In the August 2019 poll (wave

2), respondents were permitted

to name multiple languages

spoken at home.

Demographics

100

20%

42%

27%

9%

2%

<1%

<1%

0% 20% 40% 60%

We need to save money for food

We have enough money for food, but we need to save orborrow money for buying clothes and shoes

We have enough money for food and necessary clothingand shoes, but we need to save or borrow money for otherpurchases like a good suit, a mobile phone, or a vacuum

cleaner

We have enough money for food, clothing, shoes, andother purchases, but we need to save or borrow money for

purchasing more expensive things (e.g., appliances)

We have enough money for food, clothes, shoes, andexpensive purchases, but we need to save or borrow

money for purchases like a car or an apartment

I can buy anything at any time


FIN

AN

CIA

L S

TA

TU

S

Demographics

101

44%

56%

30%

26%

44%

3%

22%

37%

38%

48%

34%

16%

1%

2%

29%

<1%

7%

6%

30%

5%

6%

6%

4%

6%

2%

0% 20% 40% 60% 80%

Male

Female

18-35

36-50

51+

Primary/Non-complete secondary

General secondary

Vocational secondary

Higher/Non-complete higher

I do not work

Private

State

Public, nongovernmental


Worker

Farmer

White collar

Higher or medium level executive

Pensioner (not working)

Student

Homemaker

Unemployed

Self-employed/Entrepreneur

Other


SEX

AG

EEDU

CA

TIO

NSEC

TO

R O

FEM

PLO

YM

EN

TO

CC

UPA

TIO

N

Demographics

102

5%

65%

29%

75%

22%

4%

33%

14%

1%

1%

6%

31%

4%

12%

98%

1%

1%

0% 20% 40% 60% 80% 100%

Ukrainian

Russian

Both, Ukrainian and Russian equally

Ukrainian

Russian

Other

Orthodox UPC KP (Kyiv Patriarchate)

Orthodox UPC MP (Moscow Patriarchate)

Protestant

Muslim

Atheist

I believe in God, but do not belong to any religion

Other


None

Member of an NGO

Member of a political party

LA

NG

UAG

ESPO

KEN

AT

HO

ME

NA

TIO

NA

LIT

YRELIG

ION

PAR

TY/

NG

O M

EM

BER

Demographics

103

25%

37%

24%

10%

3%

1%

0% 20% 40% 60%

We need to save money for food

We have enough money for food, but we need to save orborrow money for buying clothes and shoes

We have enough money for food and necessary clothingand shoes, but we need to save or borrow money forother purchases like a good suit, a mobile phone, or a

vacuum cleaner

We have enough money for food, clothing, shoes, andother purchases, but we need to save or borrow moneyfor purchasing more expensive things (e.g., appliances)

We have enough money for food, clothes, shoes, andexpensive purchases, but we need to save or borrow

money for purchases like a car or an apartment

I can buy anything at any time

FIN

AN

CIA

L S

TA

TU

S

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Documents

Public Opinion Survey of Residents of Zaporizhzhia · Public Opinion Survey of Residents of Zaporizhzhia Wave 1: May 11-28, 2019 Wave 2: August 10-30, 2019