Provision and Promotion of Public Cloud Services

to Government Bureaux/Departments

30 May 2012

Office of the Government Chief Information Officer

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I Background

II Request for Information (RFI)

III Implementation and Promotion

Content

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Pan-Government IT Strategy 2010 An initiative to develop an effective procurement

mechanism of public cloud services for Government Bureaux / Departments (B/Ds)

Government Cloud Strategy Adopt cloud computing in delivering e-services Establish a Government cloud environment

progressively over the next few years to support a range of Government-wide applications

Include “public clouds” for generic applications

Background - Strategy

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Conduct a survey on demand of public cloud services in late 2010 and subsequent contacts with B/Ds Sufficient demands from B/Ds on common public

cloud services like office, collaboration, communication, backup and restore, social media

Estimated spending: >HK$50M in 3 years (2012 and beyond)

Background - Demand

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Provision through a Listing Arrangement by OGCIO Adopted in mid 2012 Lasting for 3 years with interim review

Benefits of the Listing Arrangement Provide opportunities to our IT industry to participate in Government procurements more conveniently B/Ds need not go through lengthy procurement for each and every acquisition Pave way for wider adoption of public cloud services in the Government

Provision of Public Cloud Services

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Similar to those for IT Products like PC, Servers and Network

For the subscription nature, the liquidated damages clause made reference to MWS Actual Service availability is less than the Committed

Service Level, the Contractor to pay the Government liquidated damages

The liquidated damages shall be calculated on a monthly basis on the last day of every month

Government can set off the liquidated damages against any further payment

For serious breach, the Government shall be entitled to terminate the Contract

Standard T&C

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Objectives Collect information on public cloud services to be deployed in the Government Enable the Government to develop a List of

Government Public Cloud Service (GPCS) Providers with their related services Provide corresponding reference prices for B/Ds to acquire public cloud services in accordance with Government procurement

procedures

Request For Information (RFI)

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Issued : 20/2/2012 Closed : 30/3/2012 4 Service Categories and Related Services

Category A - Productivity Applications Office Tools and Suites Document and Content Management Collaboration, Meetings, Conferencing

Category B - Business Applications E-Mail

Category C - Cloud IT Services Backup and Restore

Category D - Social Media Applications Photo Hosting/Sharing Video Hosting/Sharing

RFI – Duration and Categories

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General requirement Provision of at least one year public cloud service Reliability and resilience with business continuity and usage management

Security requirement Accredited data centre with password protection and up-to-date patching

Manpower requirement Professional team with IT and practical cloud support experiences

Technical requirement Cloud technical features with good service level and appropriate storage

Requirement

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Office Tools and Suites Web-based office suite via web browsers with good

availability and appropriate storage Document and Content Management Sharing documents and content management with

management of user accounts and permission control Collaboration, Meeting and Conferencing Audio and visual transmission of messages, web

conferencing, instant messaging or text chat for at least 10 attendees per meeting/conference

Productivity Applications

Response Mandatory Service Item Major

Providers Major Offerings

Office Tools and Suites (including word processing, spreadsheet calculation, presentation) Document and Content Management (including sharing documents and contents)

Google Google Apps for Business

IBM

IBM Docs

Microsoft

Office 365 (Office Web Apps) (Sharepoint)

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Response Mandatory Service Item

Major Providers

Major Offerings

Collaborations, Meeting, Conferencing (including web conferencing to deliver presentation, share documents)

Azeus Self-developed collaboration and conferencing service

Cisco Cisco Webex Dimens-ion Data

Hosting communication service for conferencing

HP HP ECS for Collaboration and meeting services

IBM IBM Connections SmartCloud Connections SmartCloud Meeting

Isafe Collaboration Software Microsoft Office 365 (SharePoint, Lync)

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E-mail E-mail, calendar, contacts and task management with

the most current anti-virus and anti-spam protection over the Internet

Contact information User account management (e.g. rules for filtering and

forwarding) Post Office Protocol client connectivity with other e-

mail clients Appropriate service availability Storage size for e-mails of at least 15GB per e-mail

box

Business Application

Response Mandatory Service Item Major

Providers Major Offerings

E-Mail (including calendar, contact information)

Google Gmail

IBM

SmartCloud iNote

Microsoft

Office 365 (Exchange) Office 365 (Office Web Apps)

VMWare Zimbra (Open source email)

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Backup and Store Backup and restore of data over the Internet of scalable and

reliable infrastructure Configurable schedule backup including full and incremental

/ differential backup Backup in compressed mode with encryption and integrity

checking Backup of common database Backup statistics reports or other electronic means on the

performance and usage Version control Appropriate service availability Storage size of at least 1TB per user and bandwidth of at

least 50Mbps

Cloud IT Service

Response Mandatory Service Item Major Providers

Backup and Restore (covering backup of different types of data with different backup modes)

Ahsay Amazon Dimension Data Druva IBM Microsoft Superhub Udomain Verizon

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Photo Hosting/Sharing Sharing of photos and albums with privacy control and

keywords searching Storage of appropriate size and support large photo

Video Hosting/Sharing Sharing of videos of at least 2 formats with privacy

control and keywords searching Storage of appropriate size and support large video

Social Media Applications

Response Mandatory Service Item Major

Providers Major Offerings

Photo Hosting/Sharing and Video Hosting/Sharing

Dimension Data

Hosting Microsoft SharePoint

IBM

IBM Connections

Microsoft

Office 365 (SharePoint)

Udomain Self-developed Cloud Service

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Staff Service Service in environment set-up, configuration

and support of the normal operation of GPCS Development and customization of applications

including mobile applications related to the services Installation and Maintenance Service Service installing and maintaining hardware items to

enable the usage of GPCS Internet Connection Service Round-the-clock broadband Internet connection

service delivered by the respondent to support GPCS

Related Services

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RFI Responses 41 companies (MNCs + SMEs) 125 responses submitted in 4 Service Categories

(~30 responses / service category) 330 distinct service items proposed in 4 Service

Categories + 300 distinct related services Service Category A: 65 Service Category B: 75 Service Category C: 150 Service Category D: 40

Provider and Service

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Evaluation Results 40 companies be listed as GPCS Providers Service Category A: 32 Service Category B: 30 Service Category C: 33 Service Category D: 28

130 basic service items provided by 50 manufacturers passing all General, Security and Technical Requirements

200 add-on service items for B/Ds’ reference 300 related service items (staff service, installation

and maintenance service, Internet connection service) for B/Ds’ reference

Evaluation

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Other Add-on Item

Productivity Applications Web-based file

editing Workflow Project management

Business Applications E-fax Data analytics Business intelligence Knowledge

management Financial

management

Cloud IT Services Virtual machine

Social Media Applications Blog Community portal Video streaming Web feed Online media

Service items offered to B/D

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0

20

40

60

80

100

120

140

160

180

A B C D

Category

Add-on Item Basic Item

Related Service Items Offered

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0

20

40

60

80

100

120

140

Staff service Install and maintenance Internet connection

Acronis BizCONLINE Gallery Microsoft SUSE

ACW China Datacom

Google Orange TIBCO

Ahsay Cisco Guangdong Planning

PCCW Tisson Regaltec

Alfresco Clustertech HGC PHPMotion TTAsia

Amazon Dimension HP Portalvision Udomain

Apptask Ltd Druva IBM Red Hat Veeam

Avivasoft Dyxnet Manipeer Ltd.

RIM Verizon

Axigen Ebikko Master Concept

Skycloud VMWare

Azeus Expert McAfee Superhub Zimbra 25

Service Source

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Roll-out on 31 May 2012 Post the List of GPCS Providers + Offered Services +

Reference Prices → all B/Ds for internal reference (with regular updates) in internal Government portal

Post the List of GPCS Providers + Offered Services → the public (with regular updates) OGCIO website

Flexible to add new services and retire obsolete services Listed GPCS Providers be free to submit requests for

Government’s consideration +, - or change services

B/Ds to acquire through DPA with standards T&C Performance governed by a Reporting and a Management

Review Committee

Implementation

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Listed GPCS Providers be invited Post their success stories on the intranet of the

Government for B/Ds’ reference Conduct briefing sessions to B/Ds Showcase their solutions to B/Ds Develop a portal for GPCS to update providers, their

services, and use cases for B/Ds’ reference

Promotion

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Q & A