Protecting Our Future at Frontier

Presentation Agenda

1. Review of Frontier’s Financial Status 2. CWA’s Goals and Strategy 3. National Frontier Program

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Frontier Has Grown Rapidly

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2009 2019 2014

July 2010: Acquires Verizon units in West Virginia and 13 others states (4.1m access lines). Frontier takes on $3.3bn in new debt to finance acquisition.

October 2014: Acquires AT&T unit in Connecticut (900k access lines). $1.5bn in new debt.

April 2016: Acquires Verizon units in California, Texas and Florida (4.8m access lines). $6.6bn in new debt.

Source: Frontier Press Releases: “Frontier Communications to Acquire Verizon Assets…,” 05/13/2009; “Frontier

Communications to Acquire AT&T’’s Wireline….,” 12/17/2013; “Frontier Communications to Acquire Verizon’s Wireline

Operations…,” 02/05/2015; “Frontier Communications Reports 2014 Fourth Quarter and Full Year Results,” 02/19/2015.

“Tower of Debt” first hits in 2021 and 2022 Frontier Debt Maturities, 2018 - 2027

Source: Frontier Communications earnings presentation slides. Available at:

http://investor.frontier.com/Cache/1001245543.PDF?O=PDF&T=&Y=&D=&FID=1001245543&iid=4057107. Includes $300m in daw

on $850m revolver ($450m draw in October, subsequently reduced by $150m); The $32m for 2018 represents the 4th quarter

balance due 4

Frontier is Losing Subscribers Frontier Subscribers, 2016 - 2018

Source: CapitalIQ accessed 01/22/2019

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Frontier Investment is Projected to Shrink Frontier Capital Expenditures, 2016 - 2018 (Projected to 2022)

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Source: CapitalIQ accessed 01/22/2019

Frontier Reducing Staffing Employment and CWA Representation, 2016 - 2018

Source: Frontier Quarterly Presentations, Available at: http://investor.frontier.com/financial-information and CWA Internal Data

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CWA Goals at Frontier

1. Increase investment in the network 2. Maintain employment levels 3. Eliminate contracting of both call center and

technician work

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National CWA Strategy

Our strategy pursues two approaches simultaneously:

1. Working with the company a. Our Journey Forward

2. Working independently a. State regulatory agencies b. Bargaining

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“Our Journey Forward” Program

Source: Frontier Communications, Investor Update Third Quarter 2018, November 6, 2018. Available at:

http://investor.frontier.com/financial-information 10

National Frontier Program

1. Member Education: Lead Coordinators will present this information to 5% of our members.

2. Service Quality Documentation: Lead Coordinators will collect the following items.

a. A member survey on service quality

b. Pictures documenting the state of outside plant

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Documenting the Frontier Plant

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Source: Minnesota Department of Commerce, ‘In the Matter of a Commission Inquiry into the Service Quality, Customer Service,

and Billing Practices of Frontier Communications” 01/04/2019. Available at: http://mn.gov/commerce-stat/pdfs/frontier-service-

quality-report-final.pdf

Member Action Makes the Difference

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Timeline for Program

January/February:

1. Selection of Lead Coordinators

2. Frontier Webinar for Local Leaders

March 8th: Kick-off Call For Program

March 8th – April 31st: (Lead Coordinators)

1. Present slides on Frontier to 5% of membership

2. Distribute and collect member survey on service quality

3. Collect pictures documenting state of plant

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