Proposed Model for a Sustainable Engineering Consulting Firm · PROPOSED MODEL FOR A SUSTAINABLE ENGINEERING CONSULTING FIRM By ... as in Procedure for Design ... 3.4.6 Has the PQP

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PROPOSED MODEL FOR A SUSTAINABLE ENGINEERING

CONSULTING FIRMBy

Ir. Dr. Gue See Sew& Ir. Tan Yean Chin

www.gnpgroup.com.my

CONTENTSa) Introductionb) Ownership/Partnershipc) Quality Management System

(QMS)d) Capacity Buildinge) Conclusion

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INTRODUCTION1. What is the Essence of a good

engineering consulting firm/group ?2. How to assure Sustainability of a

firm/group ?3. Why do we need

“Quality Management System” (QMS) ?4. How to achieve Capacity Building ?

ESSENCEof a Good Engineering Consulting

Firm/Group

• VISION:- To provide “One-Stop”

Quality ServiceTechnical ExcellenceReliability & ProfessionalismSafety

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ESSENCEof a Good Engineering Consulting

Firm/Group

• MISSION:- “Q”uality

“S”peed QSVaQSVa“Va”lue Adding

• Action Plan = Take Action + Closely Follow Up

-monthly

Common Problems of Sustainability

• No Pre-set Retiring Age• Failure to groom successors /

ownership• Loss of good experienced engineers• No system on retaining knowledge &

experience gainedà Fragmentation of Consulting Firms

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Solution =Ownership / Partnership

• A systematic way to groom experienced engineersà Ownership.

• Ownership / Partnership Agreementà Prevent dispute and confusion.à incentives

• Pre-set Age of Retirement for Owners• Promote & made partners

à Anchoring Force.

ACHIEVE SUSTAINABILITY !

Quality Management System

QMS

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SYSTEMDr. Edwards Deming

85%/15% 96%/4%

Problems were built into the way work was done

Error due to lack of system or

improper system Human Error

Quality Management SystemQMS

Ref: What is Lean Six Sigma?By Mike George, Dave Rowlands & Bill Kastle

(McGraw-Hill)

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ISO 9001 :2000 ISO 9001 :2000 Quality Management System.Quality Management System.

Quality Management Principles :

Principle 1 = Customer –Focused OrganisationOrganisations depend on client à should understand current and future client needs, meets client requirements à Strive to exceed client expectations.

Principle 2 = LeadershipEstablish unity of purpose and direction of organisationà to achieve organisation’s objectives.

G&P PROFESSIONALS



Principle 3 = Involvement of PeoplePeoples (All Levels) = Essence of an Organisation.

Success

Ownership & Training !!!!

Continue : Quality Management PrinciplesG&P PROFESSIONALS

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FOR SUSTAINABILITYDon’t go for the whole small cake.Instead, go for a slice of big cake.

Ownership for Associates and above

TRAINING MODULES

“Do not be afraid to teach your disciples all your 10 skills. In the unlikely event one of them manages to master all 10 skills, you would have acquired your

11.”

ctl2000

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Codified Approach = Systematic

- Colloquium

- Structured Training

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Principle 4 = System ApproachEfficient management of resources and activities.

à Check & Review !!!


Example of a Serious Mistake

Willing to work on shit?

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New Civil Engineer International (March 2004)

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FACE FAILURE

CORRECTMain reinforcement at back of

steel plate

INCORRECTMain reinforcement in front of

steel plate

Main reinforcement

Steel plate

Main reinforcement

Steel plate

Shotcrete facing

Shotcrete facing

Soil face

Soil face

X

FACE FAILURE

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Principle 5 = Continual ImprovementAll resources (human, infrastructures and environment) àCompetitive.

Research & Development

(R&D) !!!


INNOVATIVENESS (R&D)

Innovation needs R&D culture- Standard Design w/o continuing

improvement with time is outdated

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Challenge The Norm Thru Innovation To Excel

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2500 Ton Siloon Very Soft Marine Deposits

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- Guidelines / Checklists- Interpretation of test results- Database Management- Contractual Document- Software Guru System- Operating Procedure

PlanningAnalysisDesign

R & D

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GUE & PARTNERS SDN BHD Section: OP- 3-37Revision: 0

Date: 15-10-2001 CHECKLIST FOR SITE VISIT Page 1 of 2

________________________________________________________________________________

WORK INSTRUCTIONS FOR ENGINEERS

Compiled by : ____FCC_________________

Checked by : ____TYC_________________

Approved by : ____GSS_________________

OP-3-37. CHECKLIST FOR SITE VISIT

Section: OP-3-37 Revision: 0

Date: 15-10-2001 Page 1 of 1

GUE & PARTNERS SDN BHD CHECKLIST FOR SITE VISIT

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Section: OP-3-37 Revision: 0

Date: 15-10-2001 Page 1 of 1

GUE & PARTNERS SDN BHD CHECKLIST FOR SITE VISIT

• Source of new information & knowledge

• Create new instrument and methodology

• Develop new skills• Access to networks of experts and

information• Ability to solve complex problems • Creation of spin off companies

BENEFITS OF R&D

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Principle 6 = Factual Approach to Decision MakingEffective decisions = Analysis of Data and Information

(Client Evaluation, Feedback, Complaints, Internal Quality Audits, Performance, etc.)


Project FileProject File

T Y C / R E V-00 /99

G U E & P A R T N E R S S D N B H D (Geotechnical Consul tants)

P R O J E C T F I L E ( M A I N F I L E )

S E C T I O N S T A B L E O F C O N T E N T S FILE(s) L INK S E C T I O N 1

P R O J E C T A S S I G N M E N T P R O J E C T Q U A L I T Y P L A N S I T E S U P E R V I S I O N P L A N P R O J E C T S U M M A R Y S H E E T Q U A L I T Y R E C O R D S ( In ternal Audi ts , Design Review Records, Incoming / Issued Pro jec t Documents /Drawings e tc . )

S E C T I O N 2

I N C O M I N G C O R R E S P O N D E N C E S I S S U E D C O R R E S P O N D E N C E S (Correspondences = Let ters, Memo, Fax, Not ice etc.)

S E C T I O N 3

M I N U T E S O F M E E T I N G D I S C U S S I O N N O T E S

S E C T I O N 4

I N C O M I N G D O C U M E N T S / D R A W I N G S

S E C T I O N 5

S I T E I N V E S T I G A T I O N (S.I. Planning, Field Tests Layout, S.I. Checkl ist, Site Instruct ion, Site Reports, Borelogs, Lab Schedule / Results etc.)

S E C T I O N 6

P L A N N I N G / A N A L Y S I S / D E S I G N

S E C T I O N 7

R E P O R T S / D O C U M E N T S ( P r o d u c e d b y G & P )

S E C T I O N 8

D R A W I N G S ( P r o d u c e d b y G & P )

S E C T I O N 9

C O N S T R U C T I O N M O N I T O R I N G T E S T R E S U L T S I N T E R P R E T A T I O N

S E C T I O N 1 0

M I S C E L L A N E O U S (Working Copies, Draft , Info etc.)

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GUE & PARTNERS SDN BHD ISO/Form-1/Rev0/10/99

PROJECT ASSIGNMENT Project No.: Project Title : Summary Title for Project : (As Title of Project File)

TYPE OF SERVICES (Mark “X” on one Service only)

TYPE OF SERVICES SERVICE CODE INPUT 1. Full Geotechnical Consultancy Services G 2. Preliminary Geotechnical Consultancy Services P 3. Independent Checker (ICE) I 4. Alternative Design A 5. Forensic Services (Failure Investigation & Remedial Proposal) F 6. Arbitration & Mediation M 7. Expert Opinion/Review/Advice E 8. Accredited Checker C 9. Research & Development (R&D) R 10. Others T KEY AREAS (Mark “X” on one Key Area only)

KEY AREA AREA CODE INPUT 1. Foundations & Basement (including Retaining Wall) F 2. Highway & Road W 3. Marine & River Structures or Protection Works M 4. Soft Ground Engineering & Ground Treatment S 5. Cut Slopes Design and Strengthening Works C 6. Hill Slope Development H 7. Environmental Geotechnics & Landfill E 8. Infrastructures (e.g. Pipe lines, culvert, etc.) I 9. Tunnel T 10. Dams D 11. Reclamation R Please attach Agreement or Proposal if available. Project Director : Project Engineer(s) : Date of Assignment : Signature of Managing Director :

Project AssignmentProject Assignment

GUE & PARTNERS SDN BHD

TYPE OF SERVICES (Mark “X” on one Service only) TYPE OF SERVICES SERVICE CODE

1. Full Geotechnical Consultancy Services G 2. Preliminary Geotechnical Consultancy Services P 3. Independent Checker (ICE) I 4. Alternative Design A 5. Forensic Services (Failure Investigation & Remedial Proposal) F 6. Arbitration & Mediation M 7. Expert Opinion/Review/Advice E 8. Accredited Checker C 9. Research & Development (R&D) R 10. Others T KEY AREAS (Mark “X” on one Key Area only)

KEY AREA AREA CODE 1. Foundations & Basement (including Retaining Wall) F 2. Highway & Road W 3. Marine & River Structures or Protection Works M 4. Soft Ground Engineering & Ground Treatment S 5. Cut Slopes Design and Strengthening Works C 6. Hill Slope Development H 7. Environmental Geotechnics & Landfill E 8. Infrastructures (e.g. Pipe lines, culvert, etc.) I 9. Tunnel T 10. Dams D 11. Reclamation R

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Project Quality PlanProject Quality Plan

GUE & PARTNERS SDN BHD (Geotechnical Consultants)

PROJECT QUALITY PLAN

Prepared By : Date : Reviewed & Approved By

: Date :

Project Details Project No. Project Title Location Client Client's Contact Date Started (Project Assignment Date)

: : : : : :

A.

Estimated Project Duration :

Project Team B. Project Director Project Engineer(s) Engineer(s)/ Geologist(s) Checker(s) Reviewer(s) External Reviewer(s)

: : : : : :

Overall Project Organisation C.

Fill up Attachment A & Attachment B

D. Project Scope of Work (Design Input)

…………………………………………………………………………………………

…………………………………………………………………………………………

Completion Date

Action By

Description of DiscussionItem

Arrival at G&P/Home

Meeting Ends

Meeting Begins

Departure from G&P / HomeTime:

Attended by :

Meeting No.:Purpose of Meeting :

No. of Pages :

Project No.:Venue :

Project :

Date : Made by :Client :

GUE & PARTNERS SDN BHD(Geotechnical Consultants)

MEETING NOTES

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GUE & PARTNERS SDN BHD

PLANNING / ANALYSIS / DESIGN Project No. : Project Summary Title : Title of Planning/Analysis/Design :

Total Pages :

Activity : SI / A&D / PD / TC / IC / CM

Work Ref :

Revision No. : (shall be the same as Work Ref. Revision No.)

Design by : (Initial)

Signature :

Date :

Comment (if any):

Check by : (Initial)

Signature :

Date :

Review by : (Initial)

Signature :

Date :

Actions to be taken:

Rectification Status:

Checklist : (Place “X” if applicable) 1) Objective & Purpose of Planning / Analysis / Design 2) Concept and Method of Planning / Analysis / Design 3) Subsurface Information and Interpreted Parameters 4) Planning / Analysis / Design 5) Computer Filenames & Path. 6) Summary of Analyses Results and Recommendations 7) Discussions and Conclusions

Note : 1. Activity : SI=Subsurface Investigation; A&D = Analysis & Design; PD = Project Deliverables;

TC = Tender/Contract Management; IC = Interpretation of Construction Records & Test Results; CM = Changes/Modification

2. Work Ref. = XXXXX / Status%% / R++/ ### / &&& / @@@ Where XXXXX = Project No.; Status = Check (C) or, Review (W) or, Check & Review (B) ; %% = Number of work in sequence for each project ; R++ = Revision No. (Start with R0 for each Work Ref.) ### = Designer; &&& = Checker; @@@ = Reviewer (if any) 3. From Revision No. 1 (R1) onwards, the %% number shall be the same as Revision No. 0 (R0).

ISO/FormISO/Form--2020GUE & PARTNERS SDN BHD

(Geotechnical Consultants)

INTERNAL AUDITS REPORT & CORRECTIVE ACTION REQUEST

Audit Ref No. :

Project No. : Date of Audit :

Details of Non-conformity / Potential Non-conformity by Auditor : (Yes / Not Applicable) (Please quote clauses of non-conformity if any) Auditee’s Name : Signature :

Auditor’s Name : Signature :

Causes of Non-Conformity by Auditee : (Please quote clauses of non-conformity if any)

Project KIV/ Inactive since last ISO Internal Audit Yes

Corrective Action(s) by Auditee : Action Due Date :

Preventive Action(s) by Auditee : Action Due Date :

Implementation of the Corrective or / And preventive Action(s) has been satisfactory? (YES / NO) Comments (if NOT satisfactory) : Auditor’s Signature : Date :

Auditee’s Signature : Date :

Note : A copy shall be retained in Managing Director and Management Representative’s File and also in the Project File

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Audit ChecklistAudit ChecklistGUE & PARTNERS SDN BHD


INTERNAL AUDITS CHECKLIST Audit Ref. No : Project No. :

Auditor : Engineer :

Audit Date :

Procedure Activity Compliance * Remark QP-2-02 2.4.3

Professional Service Requisition Has the Project been assigned by the Managing Director (ISO/Form-1) ?

QP-2-03 Project Quality Plan (PQP, ISO/Form-2 ) 3.4.1

Has the PQP been approved by the Project Director ?

3.4.2 Has the PQP been completed within two weeks from the dat e the Managing Director assigns the Project ?

3.4.3 Has the PQP indicated the following information : - Project Details ? - Project Team ? - Scope of Work ? - Project Deliverables ?

- Organisation ?

3.4.4 Has the PQP stated critical stages of work to be reviewed ? 3.4.5 Has the PQP duly updated for significant changes to the project identified

as in Procedure for Design Changes/Modification (QP-2-07) ?

3.4.6 Has the PQP referred to the Procedure for Site Supervision Plan (If No, skip Items 4.4.1 to 4.4.4) ?

QP-2-04 Site Supervision Plan (SSP, ISO/Form-3)

4.4.1 Has the SSP been approved by the Project Director ? 4.4.2 Has the SSP outlined the detailed scope of site work and also the

associated site supervision duties ?

4.4.4 Has the SSP duly updated for significant changes to the project identified as in the Procedure for Design Changes/Modification (QP -2-07) ?

4.4.5 Has ISO/Form-15 been used for the nomination of contractors for Tender/ Quotation/ Direct Appointment for Projects ?

4.4.6 Has the Contractor/ Laboratory Performance Assessment (ISO/Form-10) been submitted to CAC after completion of site work ?

4.4.7 Have the check boxes for the “Submission of Records/Reports” in Item E (completion of Site Supervision) of Site Supervision Plan ISO/Form -3 been addressed ?

Note : * = Y : Complying N : Not Complying N.A. : Not Applicable

Client Client EvaluationEvaluation

GUE & PARTNERS SDN BHD GUE & PARTNERS SDN BHD (Geotechnical Consultants)

FORM FOR EVALUATION BY CLIENT

A) CLIENT’S INFORMATION

A1. Name of Company :

A2. Name of Evaluator :

A3. Designation in Company :

B) PROJECT INFORMATION

B1. Project No. :

B2. Project Title :

C) CLIENT’S EVALUATION OF GUE & PARTNERS SDN BHD (G&P)

Please fill in grade (A to E) where A = Excellent ; B = Good ; C = Average ; D = Fair ; E = Poor

Description Grade 1. The professionalism of the G&P Project Team. (good code of ethics, safe desi gn) 2. The overall attitude of the G&P Project Team in handling the project. (keen to give professional advice, co-

operate well with client and other consultants, able to accept criticism and advice etc.)

3. The overall attention provided by the G&P project team in attending meetings, discussions, site visits, etc. 4. The project deliverables (reports, drawings, BOQ or design etc.) submitted on time and according to schedule

agreed.

5. The overall quality of the project deliverables (reports, drawings, BOQ, tender, contract and design etc.) submitted.

6. The technical knowledge and capability of the G&P project team in handling the d esign. (limited to Geotechnical works only)

7. The contractual knowledge of the G&P project team in handling the contractual issues. 8. The knowledge and capability of the G&P project team to handle construction stage of the project like site

supervision, solving site issues, design changes etc. (limited to Geotechnical works only).

9. Is our professional fee fairly priced (provide value for money services)?

10. The overall grading for the professional service provided by Gue & Partners Sdn Bhd .

Remarks: Signature :- Evaluator : ....................................................... (Client’s Representative)

Date : ...................................

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Project Project Summary =Summary =

Lessons Lessons LearnedLearned

GUE & PARTNERS SDN BHDGUE & PARTNERS SDN BHD


PROJECT SUMMARY FORM PROJECT NO. : PROJECT TITLE : CLIENT : LOCATION : Elaborate in details the SCOPE (as in Attachment C of PQP ISO/Form-2) : Photocopy and Attach the “Attachment C : Project Characterisation” of PQP ISO/Form -2 to this Project Summary Form, List of Dos & Don’ts, Lessons Learned and submit to Quality Manager for keeping.

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Capacity Building(exporting of services)

TRUST• More and more transparency• Written (Shareholder Agreement)• Commercial decision• Discipline

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Formation of Specialist Consulting Firm

ConsultingGroup

Dam

M&E

Geotechnical Highway Hydrology Infrastructure

Architects Surveyors Structural

Marine

Others

ROUTE TO FORMATION OF A ONE-STOP MULTI-DISCIPLINARY PRACTICE

Formation of Specialist Consulting Firms

Formation of Multi-Engineering Practice

Formation of Multi-Disciplinary Practice

Formation of Partnership

Developers

Consultants

Contractors

Operators

Dam Consultants

Infrastructure Consultants

Highway Consultants

Hydrology Consultants

Geotechnical Consultants

Marine Consultants

M&E

Multi -Engineering

Practice

Multi -Disciplinary

Practice

Architects

Surveyors

Others

Structural

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ENGINEERINGCONSULTANTS

P R O J E C T MANAGEMENT INFRA

MECHANICAL& ELECTRICAL

G&P PROFESSIONALS (Consulting Group)

INFORMATIONTECHNOLOGY

CLAIMS & CONTRACTS

HIGHWAY MARITIME ENVIRONMENTALRESEARCH & DEVELOPMENT

QUANTITY SURVEYOR GEOLOGISTS

COMPETITIVENESSIngredientsa) Capability House of b) Capacity specialist firmsc) Efficiency

- use of technology / ICT

d) Innovativeness- Track records- Competition

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CONCLUSION• Partnership or Sdn Bhd

– Written agreement (RM)

• Mission QS Va• Plan – long term• Training modules

– Completion– Performance– Competency

• System

CONCLUSION (cont.)• Formula of Successful Consultancy

Firm– A combination of good engineers

along with continued excellent quality and value adding performance.

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FERRARI ‘S PITSTOP WAS COMPLETED BY 15 MECHANICS (FUEL AND TYRES) IN 6.0 SECONDS FLAT.

54 PEOPLE TOOK PART IN THIS CONCERTED ACROBATIC JUMP.

20 August 2003

Gue & Partners Sdn Bhd