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Property Management

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On The Pulse

Property Management

Thank you so much for your assistance in managing my home, and finding

tenants. Thank you sincerely for finding a buyer for the sale of my home. You

made the process happen stress free for me and my family. First things

foremost you made it happen! And we are grateful to you. My family and I

wish to thank all the team and staff for their hard work and devotion into

making this result reality. We can finally move on and look to the future. The

hard work and motivation of your exceptional team will never be forgotten. Heidi, Hannah & Amber Smith.

The team at First National have been managing my properties for several

years now. They have demonstrated that they are professional and on the

ball. I’ve known them to go the extra mile, when required, to look after my

interests. I’m very happy with their service. Mary Griffin

Tony and staff have an excellent knowledge and approach to Property

Management and conduct dealings in a professional and efficient manner. Frank Luppino

I have dealt with Tony for a number of years now. He is very good and would

have no trouble recommending him. Janet Rowden

All the staff at First National have always been very prompt and professional.

Tony Presepio is always swift and prompt with anything about our investment

property. Chris Hera-Singh

This year we purchased our first rental property. Tony and Callum have made

the whole process easy and straight forward. Thank you both. Darren Thiele

All the staff have given excellent service. If there is any issues they sort it

straight out without any hassles. I would highly recommend them to anyone

that is looking for excellent property managers. Sally Hartman

Callum did a good job with being the in between when the fence that got

damaged and I have to admit I was impressed at how quick it was fixed! Kimberly Langes

What Our Clients Say About Us!

On The Pulse

Property Management

Welcome to First National Murray Bridge

Property Management Staff Profile.

SYLVIA PRESEPIO DIRECTOR / SALES CONSULTANT

The search for an appropriate combination of professionalism, experience and

energy isn’t easy, particularly in an industry where skills vary so widely. However,

with 27 years of Real Estate service excellence, you’d be hard pressed to find

another Agent with a similar track record to Sylvia Presepio. She has built a

reputation founded on ethics and integrity. An accomplished Property

Manager and Residential Sales Estate Agent, Sylvia’s understanding of the

Murray Bridge market is without peer being a resident herself. With hundreds of

properties sold and managed since 1987, Sylvia has the experience to

effectively manage any challenge faced during a sale. She also has the skill to

manage any issue that may arise while managing your Investment Property.

Her ability to balance the essential commitment to her vendor, whilst affording

respect and common courtesy to prospective buyers is her defining difference.

This skill is certainly pivotal to securing the strongest possible outcome during

sales negotiations. Sylvia’s vision for First National Real Estate Murray Bridge is

crystal clear. To set the performance standard over the long term, the entire

team needs to be committed to innovation, expertise and reliability.

TONY PRESEPIO DIRECTOR / PROPERTY MANAGER Tony is Sylvia Presepio’s husband and has been the behind the scenes support

since the opening of First National Real Estate Murray Bridge in 2003.

Professional management of your Investment Property is crucial to the stability

of your income stream. The satisfaction of your tenants is equally important – in

fact it’s integral to the protection of your property, high annual occupancy

and solid yields. Tony’s commitment to the Property Management processes

and the thoroughness of his approach has created respect amongst both

Landlords and Tenants. With more than 20 years experience in Primary

Production in the Murraylands region, Tony’s contacts in the local community

are well established. Tony’s skills and qualifications keep him active in both

Property Management and Sales Departments. Dedicated to the agency’s

vision of ongoing improvement, Tony attends regular Property Management

seminars and training to ensure he is abreast of the latest developments with

the industry and its laws.

FIONA FALZON PROPERTY MANAGER As a Landlord, changing your agent might be one of those things you’d rather

not face, and, after all, aren’t all Property Managers the same anyway? They

find a tenant, collect the rent and pay the bills. Not necessarily. Spare Fiona a

few moments and she’ll explain why First National Real Estate Murray Bridge’s

Property Management Team makes all the difference. ‘Property Managers

are sometimes perceived as little more than law enforcers on a battlefield

between Landlord and Tenant. That’s unfortunate, unnecessary, and

misunderstands the true value a motivated Property Manager can bring to the

equation’ says Fiona. Fiona and the Team see contemporary Property

Management as an opportunity to go beyond simply managing your affairs.

They look for opportunities to enhance your ownership experience, the capital

value of your property, the experience of your tenant and, naturally, your

yield. Fiona’s career in Real Estate began some 22 years ago in the United

Kingdom as a Sales Agent. Upon immigrating to Australia she became a

qualified Property Manager, managing and growing a rent role in the eastern

suburbs of Adelaide.

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Property Management

CALLUM ANSELL PROPERTY MANAGER As a Landlord, has your experience ever been that you seem to know and

care more about your Investment Property than your Property Manager?

That won’t ever be the case when you’re dealing with Callum! Callum is part

of the First National Real Estate Murray Bridge’s Team because his enthusiasm

for property and the Property Management Department is exceptional.

Callum takes pride in his Property Management skills, taking appropriate time

and great care speaking to his Landlords and Tenants to ensure the Property

Management portfolio runs smoothly. His eye for detail and strong focus with

exceptional customer service stands out, combined with an ambition to

advance to Real Estate Sales. Callum is a young man committed to his career

path and already a local home owner himself.

JACK FREESTONE PROPERTY MANAGER

Would you like a Property Manager that cares for your Investment Property as

though it was his own? Jack’s love of property makes him an exceptional

Property Manager; one who is committed to its care and maintenance as well

as its capital improvement. Having lived his life in Myplonga, he qualified as a

Butcher locally before transitioning to Real Estate and aspires to join our Sales

Team in due course. Jack is dedicated to helping the Property Management

Department deliver exceptional service. When he’s not at work, he’s an avid

Myplonga Tigers player in both the Cricket and Football Teams.

His commitment to providing quality service aligns perfectly with the First

National Murray Bridge ethos – We put you first.

LAURA ULLUCCI SALES / ADMINISTRATION Laura is the smiling face and happy voice behind our front Reception and

office administration. As our Sales Administrator, her organisational skills and

eye for detail are critical to getting the job done properly. Born and bred

locally to Murray Bridge, Laura has a strong customer service ethic and is keen

to assist the many customers who sell and rent their homes through the First

National Murray Bridge office. She knows the neighbourhood like the back of

her hand and challenges herself to respond quickly to the needs of all our

customers in both the Sales and Property Management Departments. Laura’s

commitment to providing exceptional service aligns perfectly with the First

National Murray Bridge’s ethos – We put you first.

GRANT FOSTER SALES CONSULTANT

A resident of Murray Bridge for over 20 years, Grant’s tangible enthusiasm for

the region and its lifestyle benefits is infectious. As our riverfront expert, Grant

has sold many of the river’s famous properties over the last 8 years. He loves

everything to do with the river, has owned several river based holiday homes,

and has lived on the riverfront for over 26 years. This powerfully persuasive

element of his approach has customers appreciating the true advantages of

the homes he sells and sound knowledge. A sharp understanding of local

business, itself the product of many years running his family’s business, backs

this passion for the Murray Bridge region. Competitive by nature, Grant’s

involvement in private enterprise adds a level of discipline not frequently seen

in Real Estate Agents. This assures his commitment to the fundamentals of Real

Estate marketing and the delivery of exceptional outcomes, regardless of

market conditions.

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Property Management

LETTING FEE INCLUDES: Advertising of your investment property on our website.

www.murraybridgerealestate.com.au, also www.realestate.com.au,

website, local paper, window display and office rental hand out list.

Showing of suitable tenants through the property.

Processing the applications, Bond Lodgment with RTT.

Lease preparation, Pet Lease Agreements, special conditions, etc.

Detailed Entry Inspection Report and digital photos of your property.

Final Inspection carefully checking for any damage or differences that

may have occurred throughout the tenancy, ensuring carpets have been

steam cleaned, gardens have been mowed, edged and house left as per

original inspection sheet.

Processing Bond Refunds and organising possible repairs. RENEWAL FEE INCLUDES:

Ensuring you have a secure long term income from your investment and a

tenant we are both happy to and renew the Tenancy Agreement.

Control of rent increases as needed.

Lease renewals reminders sent to tenant and you in prompt time. PERIODIC OR ROUTINE INSPECTIONS:

Travelling to and from properties for regular Routine Inspections.

Inspection report generated by Property Manager and I Pads with a report

sent out outlining any repairs or recommendations required.

Tenant report on improvement with direction to care of property if needed. MANAGEMENT FEES: Control of arrears with phone calls, text messages, letters, Form 2’s and

personal visits to tenant when needed.

Maintenance reporting to you before any decisions are made unless prior

authorisation is given.

Fees and Services

Payment of rent direct into your bank account with a choice of either two

payments per month on approximately the 15th & 30th of each month

(except for weekends) or one payment at the End of each month.

Newsletters.

End of Month Statement.

End of Financial Year Statement.

Payment of any disbursements on your behalf, such as SA water, Council

Rates, etc.

Review rent increases, lease renewals, rent collection and arrears

management.

Water useage recorded and invoiced to tenant at each inspection.

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Property Management

PREPARATION OF AGREEMENTS We prepare all Tenancy Agreements and sign

these on your behalf. We ask that 2 sets of keys

are provided one for the tenant and the other for

our office. The property should be in clean and

tidy condition, gardens/lawns mowed upon

the first tenant moving in, as we set a standard

REPAIRS AND MAINTENANCE All tenants must report maintenance to our office. We authorise qualified

tradespeople to complete work as per your instructions or directions as stated

in your Management Agreement.

We ask for a $200 maintenance expenditure for any emergencies and or

maintenance requirements over this amount you will be called to authorise

any higher expenses required. In case of emergency and we can’t contact you, we make an

executive decision. RENT COLLECTION Tenants pay direct to our Trust Account by EFT, centre pay (if applicable) or in

person at the bank. Our efficient computerised system offers reports for

arrears and generates reminder letters and texts. We will pay on your behalf

any accounts, Council, SA Water Rates and Land Tax associated with your

investment property direct from rent collected. You will receive a detailed

End of Month Statement and copies of any accounts that have been paid

are included at the end of each month for your records. Money collected is

downloaded directly into your chosen bank account as directed once or

twice a month by electronic funds transfer on approximately the 15th and

30th of each month except for weekends.

We text message tenants that they are in arrears which works well and

reminds the tenant. Text messages are aimed at any tenant that falls 3 days

or more behind. 3+ days late SMS reminder

5+ days late Letter and or SMS sent.

7+ days late Personal contact and or impact letter

14 + days late Residential Tenancies Form 2 is sent to your tenant

Early intervention is the best!

NEW “TXT” MESSAGES ZERO RENT TOLERANCE. Rent Arrears Process

from the start. With change over of tenant a freshen up of the property

either by paint or extra special cleaning will present itself well on the rental

market.

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Property Management

LANDLORD AND TENANT LIASION As an independent third party our service includes communicating with you

the landlord and your tenant to achieve by negotiation a successful

outcome for both parties. If a dispute arises we will attend the Residential

Tenancies Tribunal hearing on your behalf and keep you informed of the

progress.

REGULAR NEWSLETERS We provide regular newsletters with any changes to legislation, local news,

information and handy tips on investment.

LANDLORDS PROTECTIVE INSURANCE POLICY. Landlord Insurance can help cover loss of rent, building cover, malicious

damage, loss or damage of contents and legal liability depending on

company chosen. It is Tax deductable and offers peace of mind.

(Booklet enclosed from Terri Scheer Insurance for your perusal).

WE OFFER EXPERIENCED QUALIFIED SERVICE WITH FULLY TRAINED

STAFF AND A SMILE!!!

DATABASE Up to date records kept of tenants

wishing to be first notified of property

becoming available that meets their

requirements.

We will email, fax, phone or send text

messages to give your home full

exposure.

Utopia is fully owned by First National Real Estate.

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Property Management

Preparing Your Home For Rental

Cleaning Home inside and outside

Having a clean home sets precedents for the tenants…. Clean house thoroughly inside, cupboards, etc.

Have carpets steam cleaned

Windows clean

Garden tided, weeded and mown. Change Insurance Most normal home insurances DO NOT cover when you rent your home out.

You need to ensure that you are covered by Landlords insurance and Public

Liability is in place. Please check your policy. Smoke Alarms For not only insurance purposes it is now a legal requirement that rental

properties are fitted with a hard wired smoke alarm. Check your details with

your insurance company. We offer a program provided by Be Alarmed who

annually check your Investment Propertie(s) on your behalf. A valuable

service, which can also be claimed at tax time. Keys + Appliances Manuals Two Sets of keys will need to be supplied to our office. A set will be given to

the tenants and a set in the office for inspections or maintenance. All manuals for any appliances including irrigation must be provided for the

property. Servicing of Appliances Some rental properties may have older air conditioners, stoves, ceiling fans

that may not have been used for a long period of time. It is vital all of these

things work to save possible future problems and expense.

Finalise all accounts Any accounts you may have relating to your home. For example AGL, Gas

bottle hire, Telstra, Pay T.V need to be cancelled. We can organise this

through Direct Connect (no charge to you). Although, SA Water remains in

your name and requires payment by yourself during the Tenancy.

Mail Redirection

Ensure all of your mail has been

re-directed and you have informed us of

your new contact details.

YOU ARE NOW READY TO RENT

YOUR HOME!!!!

On The Pulse

Property Management

I am extremely happy with the service that all the staff have

given me. I always feel that I am given all the information I

need to make good informed decisions about my property.

Tony personally is excellent to have contact with,

knowledgeable and trustworthy. Sally Charlton

Grant Foster & Tony Presepio

First of all Grant is always helpful, very friendly and Tony for

finding someone so quick and so good to rent our house,

thanks guys. Judith Obst

What Our Clients Say About Us!

Jack Freestone Rookie Property Manager of the Quarter SA / NT Dec 2014.

WINNER - Runner up Overall Sales Person 2014

AWARDED - Top 5 Overall Sales Person for 2014

Callum Ansell Rookie Property Manager of the Quarter SA / NT Dec 2013.

Runner Up Highest Growth for quarter 2012.

Awarded First place Highest Net Gain of Properties for 2010.

Awarded Third place Property Management Team for 2008 and 2009.

Runner Up Property Manager of the Year for 2007.

National Award for Highest Property Managements Gained in 2007.

Property Management Awards

Since Tony has handled our properties we have found him to be very professional in

all aspects, e.g. Prompt and friendly (nothing seems to be a hassle). Even though I

dread the calls from your office (always a maintenance issue). I know it comes with

the investment, Tony always seems to make it a pleasure to get things fixed instead

of a costly exercise. L Hiscock & N Milligan

On The Pulse

Property Management

Benefits of Professional Property Management

First National Murray Bridge strives to provide the highest standard of service

and achieve the best possible return on your investment.

The following is an example of some of the services we provide including your

fees.

Internet & Rental List Advertising is FREE.

Collection of rent and electronic payments forwarded directly into you

bank account.

Regularly Routine Inspections using I Pads with a report sent to you in-

cluded in management fee.

Organising any maintenance for your Investment Property using

competitively priced and registered maintenance trades people,

included in management Fee.

Access to Tenant Database.

Thorough tenant processing and screening.

Computerised Receipting and Reporting.

Fees are tax deductible.

Rent arrears and formal notices issued.

Bond lodged and processed to the Residential Tenancies Branch.

End of Financial Year Statements for tax purposes.

Monthly Computerised Statements.

Advice on current Market rents and conditions.

Compliance under the Residential Tenancies Act & Privacy Act.

Stress Free!