8/13/2019 Project Services Manager
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JOB DESCRIPTION
1. Job name: Project Services Manager
2. Job Description:
to serve as the point of contact for the customer: answering all
questions, providing project
management, striving to honour commitments, problem solving,
following all processes andprocedures
to supervise the Drafting and Estimating departments.
2.Responsibilities:
assist Project Managers in development of budgets, schedules and
cost measurement on all
projects. provide project control oversight on all !"
projects
develop and Maintain project status reports
issue monthl# project status reports to the Managing
Director
signing bonus and relocation pac$age is available
initiate and maintain contact with customers once a project
becomes a job: establish ship
dates, ship to address, questions regarding products and
production, color ranges, etc. m
manage Drafting and Estimating departments including: setting
objectives, measuring
performance, completing performance reviews, giving feedbac$,
proposing pa# adjustments,hiring, terminating and structuring
department as required
after quote%estimating file becomes a project and project file
is created, wor$ with the
customer form the beginning of the project through shipping
process and be#ond, includingproblems with stone installation.
maintain information for &S process regarding ship dates and
location in fabricating line, i.e.
initial%revised schedule notifications, sales and quote
performance report, macro schedule
remain in constant contact with production scheduler to
establish initial ship dates and end
dates
receive status updates from production scheduler regarding
project status and actual ship
dates
contact customer with updated information as necessar#
develop 'e# Performance &ndicators for Drafting, Estimating
and Project Management
put in place continuous measurements and corrective actions
determine when to outsource projects
wor$ with the technical manager to coordinate and oversee the
outsourcing of projects
continue to provide project management and customer service to
the client
interact closel# with estimators and drafters( attend drafter)s
wee$l# meetings to represent
customer service issues and project timelines
serving as a liaison, wor$ with other departments to identif#
and solve problems as the#
occur
contract review and negotiation
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