A SUMMER TRAINING PROJECT REPORT

ON“A STUDY OF CONSUMER PREFERENCE

REGARDING COCA COLA & IT’S PRODUCT”

Under the guidance of: Submitted by:Mr. Suneel Ghai (GM Marketing) Ahsan Ahmad KhanMr. P.K. Kanchan (Area & sales Manager) Roll No. 0901670007Bareilly

SUBMITTED ATRAKSHPAL BAHADUR MANAGEMENT INSTITUTE

(BAREILLY)

0

A

Project Report

On

“A STUDY OF CONSUMER PREFERANCES

REGARDING COCA COLA & IT’S

PRODUCTS”

AT

BRINDAVAN BEVERAGES PRIVATE LIMITED

In Partial Fulfillments of

Master in Business Administration (2010-11)

UNDER THE GUIDANCE OF : SUBMITTED BY :

Mr. Suneel Ghai (GM Marketing ) Ahsan Ahmad Khan

Mr. P. K. Kanchan(Area & Sales manager) Roll No- 0901670007

1

TO WHOM IT MAY CONCERN

This is to certify that Mr. Ahsan Ahmad Khan student of MBA (2010-2011), RBMI.

Group of Institutions Bareilly, has undergone summer training at Brindavan

Beverages Ltd. Bareilly under the able guidance and supervision of Mr. P.K.

Kanchan (Area & sales Manager) of Brindavan Beverages Ltd Bareilly for a

period of eight weeks commencing from 01st June to 30 th July 2009. His project

Title was “A STUDY OF CONSUMER PREFERANCES REGARDING COCA

COLA & IT’S PRDUCTS”.

He has pursued his summer Training project in Bareilly office of the company. His

observations, findings & recommendations are highly appreciable and may be

useful & implementable for the company. To the best of my knowledge no part of

this report has been reproduced from any other report and the contents are based

on original research.

Signature Signature

(Faculty Guide) (Student)

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This project report bears the imprints of many people who were either directly or

indirectly involved in the successful completion of this project work. I wish to accord

my sincere gratitude to Brindavan Beverages Ltd., Bareilly for accepting me as

Summer Trainee in their esteemed organization. I expressed my sincere

indebtedness to Mr. Suneel Ghai, General Manager Marketing of coke for his

able guidance & active association & constructive suggestions, which immensely

helped in the preparation of this project at all stages.

I am thankful to Mr. P.K. Kanchan (Area & sales Manager) who has given

me ample guidance in preparation of this project.

I am grateful to Brindavan Beverages Ltd., Authorities for throwing their gates open

to all facilities & giving me an opportunity to work in a congenial environment during

the course of my involvement in this project report.

Ahsan Ahmad Khan

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Summer Training in any organization is an attempt to provide the student a

practical Input and Exposure to the Real world situation in which he has to work in

future. My training in COCA-COLA was an attempt in this direction. The project

work provided me , was a survey title based on E.D.S.(Every Dealer Survey). it

was to find out the Effect of Merchandising and Route Assessment on

Productivity/Sales, Availability of product, MKT. Condition, Demand & supply of

product, Distribution Channel, Cooler display, warm display across various outlets

under 7 distributors in Bareilly City. The Extract of the work is presented in this

report under various headings as, Introduction, Company’s Profile, Project

Introduction, Methodology, Data analysis, Suggestions and Conclusions.

This report provides me a chance to study and analyse the practical aspects of the

topic (Merchandising and Route Productivity). It enhanced my knowledge in the

field of marketing. This project also gave me the chance to improve logical thinking

and interacting patterns. While working on the project, we came to know about the

latest marketing strategies and trends prevailing in the market. The way of selling

and distribution network of Coca Cola was different.

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TABLE OF CONTENTS

Chapter Subject Page No.

1. Research Objective 6

2. Company Profile 7

3. Comparative Analysis 17

4. Marketing Strategy of Coke 20

5. Data analysis and interpretation 40

6. Research Methodology 59

7. Findings and Analysis 62

8. Limitations of Research 65

9. Field Experience 67

10. Recommendation 68

11. Conclusion 70

12. Annexure 71

13. Bibliography 76

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RESEARCH OBJECTIVES

The main objective of my Research is "A STUDY OF CONSUMER PREFERENCES REGARDING COCA COLA & IT’S PRODUCTS".

This study also includes the following sub objectives:

To study the market of Coca-Cola.

To study the brand image of Coca-Cola.

To know the effect of promotion activities on customer preference regarding Coke.

To identify the loyalty of customer towards Coca Cola.

To measure the specific reasons for satisfaction and dissatisfaction level of customer.

INTRODUCTION TO6

The Coca-Cola Company exists to benefit and refresh everyone it touches.

Coca-Cola, the product that has given the world its best- known taste was born in

Atlanta, Georgia on May 8, 1886. Coca-Cola Company is the world’s leading

manufacturer, Marketer and distributor of non-alcoholic beverage concentrates and

syrups, used to produce nearly 400 beverage

brands. The corporate headquarters are in

Atlanta, with local operations in over 200

countries around the world. The Coca-Cola

Company began building its global network in

the 1920s.Coca-Cola system has successfully

applied a formula on a global scale “Provide a

moment of refreshment for small amount of

money a billion times a day”.

When launched Coca-Cola two key ingredients

were cocaine (Benzoyl Methylecgonine) and caffeine. The cocaine was derived

from the coca leaf and the caffeine from kola nut, leading to the name Coca-Cola

(the "K" in Kola was replaced with a "C" for marketing purposes Coca-Cola often

referred to simply as Coke (a registered trademark of The Coca-Cola Company in

the United States since March 27, 1944)was invented in May 1886 by Dr. John

Stith Pemberton in Atlanta, Georgia. The name "Coca-Cola" was suggested by Dr.

Pemberton's bookkeeper, Frank Robinson. He penned the name Coca-Cola in the

flowing script that is famous today.

Coca-Cola was first sold at a soda fountain in Jacob's

Pharmacy in Atlanta by Willis Venable. The first sales were at

Jacob's Pharmacy in Atlanta, Georgia, on May 8, 1886.It was

initially sold as a patent medicine for five cents a glass at soda

fountains, which were popular in the United States at the time

due to the belief that carbonated water was good for the health.

Pemberton claimed Coca-Cola cured many diseases, including morphine

addiction, dyspepsia, neurasthenia, headache, and impotence.

Type Public(NYSE:KO)

Industry BeverageFounded 1886, USAHeadquarters Atlanta, Georgia , USAArea served WorldwideKey People Muhtar Kent

(Chairman and CEO)

Products Coca ColaCarbonated Soft DrinksWaterOther non alcoholic beverages

Employees 92,400 (October 2009)

Website KO.com 

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Pemberton ran the first advertisement for the beverage on May 29 of the same

year in the Atlanta Journal. The company was formed to sell three main products:

Pemberton's French Wine Cola (later known as Coca-Cola), Pemberton's Indian

Queen Hair Dye, and Pemberton's Globe Flower Cough Syrup.[The Coca-Cola

formula and brand was bought in 1889 by Asa Candler who incorporated The

Coca-Cola Company in 1892.

In 1892 Candler incorporated a second company, The Coca-Cola Company

(the current corporation), Coca-Cola was sold in bottles for the first time on March

12, 1894. The first Outdoor wall advertisement was painted in the same year as

well in Cartersville, Georgia.CANof Coke first appeared in 1955. On February 7,

2005, the Coca-Cola Company announced that in the second quarter of 2005 they

planned to launch a Diet Coke product sweetened with the artificial sweetener

sucralose, the same sweetener currently used in Pepsi One. On March 21, 2005, it

announced another diet product, Coca-Cola Zero, sweetened partly with a blend of

aspartame and acesulfame potassium. On July 5, 2005, it was revealed that Coca-

Cola would resume operations in Iraq for the first time since the Arab League

boycotted the company in 1968.In India, Coca-Cola ranked third behind the leader,

Pepsi-Cola, and local drink Thums Up. The Coca-Cola Company purchased

Thums Up in 1993. As of 2004, Coca-Cola held a 60.9% market-share in India.

Coca-Cola was the first commercial sponsor of the Olympic

games, at the 1928 games in Amsterdam, and has been an

Olympics sponsor ever since. Special aluminum bottle designed

exclusively for the Vancouver 2010 Olympic Winter Games Torch

Relay.

This corporate sponsorship included the 1996 Summer Olympics

hosted in Atlanta, which allowed Coca-Cola to spotlight its

hometown.

Since 1978, Coca-Cola has sponsored each FIFA World Cup, and other

competitions organized by FIFA. In fact, one FIFA tournament trophy, the FIFA

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World Youth Championship from Tunisia in 1977 to Malaysia in 1997, was called

"FIFA — Coca Cola Cup".

In 2010 it was announced that Coca-Cola had become the first brand to top £1

billion in annual UK grocery sales.

Ingredients

Carbonated water

Sugar (sucrose or high-fructose corn syrup depending on country of origin)

Caffeine

Phosphoric acid v. Caramel (E150d)

Natural flavorings

A Can of Coke (12 fl ounces/355ml) has 39 grams of

carbohydrates (all from sugar, approximately

10teaspoons), 50 mg of sodium, 0 grams fat, 0 grams

potassium,140calorie.

Formula of natural flavorings The exact formula of Coca-Cola's natural flavorings

(but not its other ingredients which are listed on the side of the bottle or can) is a

trade secret. The original copy of the formula is held in SunTrust Bank's main vault

in Atlanta. Its predecessor, the Trust Company, was the underwriter for the Coca-

Cola Company's initial public offering in 1919. A popular myth states that only two

executives have access to the formula, with each executive having only half the

formula. The truth is that while Coca-Cola does have a rule restricting access to

only two executives, each knows the entire formula and others, in addition to the

prescribed duo, have known the formulation process.

LOGO THE FAMOUS COCA-COLA LOGO WAS

CREATED BY JOHN PEMBERTON'S BOOKKEEPER, FRANK MASON

ROBINSON, IN 1885. ROBINSON CAME UP WITH THE NAME AND CHOSE

THE LOGO'S DISTINCTIVE CURSIVE SCRIPT.

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The typeface used, known as Spenserian script, was developed in the mid 19th

century and was the dominant form of formal handwriting in the United States

during that period.

Robinson also played a significant role in early Coca-Cola advertising. His

promotional suggestions to Pemberton included giving away thousands of free

drink coupons and plastering the city of Atlanta with publicity banners and streetcar

signs.

The World’s Most Powerful BrandInter brand’s Global Brand Scorecard for 2003 ranked Coca-Cola the #1 Brand in

the World, estimated its brand value at $70.45 billion .The ranking’s methodology

determined a brand’s valuation on the basis of how much it was likely to earn in the

future, distilling the percentage of revenues that could be credited to the brand, and

assessing the brand’s strength to determine the risk of future earnings forecasts.

Considerations included market leadership, stability, and global reach,

incorporating its ability to cross both geographical and cultural borders.

From the beginning, Coke understood the importance of branding and the creation

of a distinct personality. Its catchy, well-liked slogans (“It’s the real thing” (1942,

1969), “Things go better with Coke” (1963), “Coke is it” (1982), “Can’t beat the

Feeling” (1987), and a 1992 return to “Can’t beat the real thing”) linked that

personality to the core values of each generation and established Coke as the

authentic, relevant, and trusted refreshment of choice across the decades and

around the globe.

MANIFESTO FOR GROWTH

To Refresh the world………..In body, mind and spirit.

To Inspire Moments of Optimism….Through our brands and our actions.

To Create Value and Make a Difference….Everywhere we engage.

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To achieve sustainable growth, we have established a vision with clear goals.

Profit

People

Portfolio

Partners

Planet

Maximizing return to shareowners while being mindful of our overall

responsibilities.

Being a great place to work where people are inspired to be the best they

can be.

Bringing to the world portfolios of beverage brands that anticipate satisfy

peoples; desires and needs.

Nurturing a winning network of partners and building mutual loyalty.

Being a responsible global citizen that makes a difference.

VALUES:

Our values serve as a compass for our actions and describe how we behave in the world.

Leadership

Collaboration

Integrity

Accountability

Passion

Diversity

Quality

The courage to shape a better future

Leverage collective genius

Be real

If it is to be, it's up to me

Committed in heart and mind

As inclusive as our brands

What we do, we do well

Two types of bottlers: A) FOBO – Franchised owned bottling operations.

B) COBO – Company owned bottling operations.

Franchised production modelIn 1899, it franchised its bottling operations in the U.S., growing quickly to reach

370 franchisees by 1910.The company operates a franchised distribution system

dating from 1889 where The Coca-Cola Company only produces syrup concentrate

which is then sold to various bottlers throughout the world who hold an exclusive

territory.

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The company produces concentrate, which is then sold to licensed Coca-Cola

bottlers throughout the world. The bottlers, who hold territorially exclusive contracts

with the company, produce finished product in cans and bottles from the

concentrate in combination with filtered water and sweeteners. The bottlers then

sell, distribute and merchandise Coca-Cola to retail stores and vending machines.

Such bottlers include Coca-Cola Enterprises, which is the largest single Coca-Cola

bottler in North America and Western Europe. The Coca-Cola Company also sells

concentrate for soda fountains to major restaurants and food service distributors.

In general, The Coca-Cola Company (TCCC) and/or subsidiaries only produces

(or produce) syrup concentrate which is then sold to various bottlers throughout the

world who hold a Coca-Cola franchise. Coca-Cola bottlers, who hold territorially

exclusive contracts with the company, produce finished product in cans and bottles

from the concentrate in combination with filtered water and sweeteners. The

bottlers then sell, distribute and merchandise the resulting Coca-Cola product to

retail stores, vending machines, restaurants and food service distributors.

One notable exception to this general relationship between TCCC and bottlers is

fountain syrups in the United States, where TCCC bypasses bottlers and is

responsible for the manufacture and sale of fountain syrups directly to authorized

fountain wholesalers and some fountain retailers.

The Coca-Cola Company only produces a syrup concentrate, which it sells to

bottlers throughout the world, who hold Coca-Cola franchises for one or more

geographical areas. The bottlers produce the final drink by mixing the syrup with

filtered water and sweeteners, and then carbonate it before putting it in cans and

bottles, which the bottlers then sell and distribute to retail stores, vending

machines, restaurants and food service distributors.

The Coca-Cola Company owns minority shares in some of its largest franchises,

like Coca-Cola Enterprises, Coca-Cola Amatil, Coca-Cola Hellenic Bottling

Company (CCHBC) and Coca-Cola FEMSA, but fully independent bottlers produce

almost half of the volume sold in the world. Independent bottlers are allowed to

sweeten the drink according to local tastes.

The bottling plant in Skopje, Macedonia, received the 2009 award for "Best Bottling

Company".12

Indian HistoryIndia is home to one of the most ancient cultures in the world dating back over

5000 years. At the beginning of the twenty-first century, twenty-six different

languages were spoken across India, 30% of the population knew English, and

greater than 40% were illiterate. At this time, the nation was in the midst of great

transition and the dichotomy between the old India and the new was stark.

Remnants of the caste system existed alongside the world’s top engineering

schools and growing metropolises as the historically agricultural economy shifted

into the services sector. In the process, India had created the world’s largest

middleclass, second only to China.

A British colony since 1769 when the East India Company gained control of all

European trade in the nation, India gained its independence in 1947 under

Mahatma Ghandi and his principles of non-violence and self-reliance. In the

decades that followed, self-reliance was taken to the extreme as many Indians

believed that economic independence was necessary to be truly independent. As a

result, the economy was increasingly regulated and many sectors were restricted

to the public sector. This movement reached its peak in 1977 when the Jantaparty

government came to power and Coca-Cola was thrown out of the country.

In INDIA

Coca-Cola was the leading soft drink brand in India until 1977 when it left rather

than reveals its formula to the government and reduces its equity stake as required

under the Foreign Exchange Regulation Act (FERA) which governed the

operations of foreign companies in India. After a 16-year absence, Coca-Cola

returned to India in 1993, cementing its presence with a deal that gave Coca-Cola

ownership of the nation's top soft-drink brands and bottling network. Coke’s

acquisition of local Popular Indian brands including Thums Up (the most trusted

brand in India21), Limca, Maaza, Citra and Gold Spot provided not only physical

manufacturing, bottling, and distribution assets but also strong consumer

preference. This combination of local and global brands enabled Coca-Cola to

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exploit the benefits of global branding and global trends in tastes while also tapping

into traditional domestic markets.

Leading Indian brands joined the Company's international family of brands,

including Coca-Cola, diet Coke, Sprite and Fanta, plus the Schweppes product

range. In 2000, the company launched the Kinley water brand and in 2001, Shock

energy drink and the powdered concentrate Sunfill hit the market. While The Coca-

Cola Company is a global company with some of the world's most widely brands,

the Coca-Cola business in India, as in each country where it operates, is a local

business.

After a 16-years absence, Coca-Cola returned to India in 1993. The Company's

presence in India was cemented in November that year in a deal that gave Coca-

Cola ownership of the nation's top soft-drink brands and bottling network. Coca-

Cola India has made significant investments to build and continually improve its

business in India, including new production facilities, wastewater treatment plants,

and distribution systems and marketing equipment

During the past decade, the Coca-Cola system has invested more than US$ 1

billion in India

Coca-Cola is one of the country's top international investors by2003; Coca-Cola

India had won the prestigious Woodruff Cup from among 22 divisions of the

Company based on three broad parameters of volume, profitability, and quality.

In 2003, Coca-Cola India pledged to invest a further US$100 million in its

operations

In India, we indirectly create employment for more than 125,000 people in related

industries through our vast procurement, supply and distribution system

Virtually all the goods and services required to produce and market Coca-Cola

locally are made in India

The Coca-Cola system in India comprises 27 wholly-owned company-owned

bottling operations and another 17 franchisee-owned bottling operations.

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A network of 29 contract-packers also manufactures a range of products for the

Company

The complexity of the Indian market is reflected in the distribution fleet, which

includes 10-tonne trucks, open-bay three-wheelers that can navigate the narrow

alleyways of Indian cities, and trademarked tricycles and pushcarts.

The complete manufacturing process had a documented quality control and

assurance program including over 400 tests performed throughout the process.

We will collaborate creatively with those who sell our products in the

marketplace, developing relationships built on mutual success, not only from our

brands, but also from our services.

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Ranking: We own 4 of the world’s top 5 non-alcoholic sparkling beverage brands:

Coca-Cola, Diet Coke, Sprite and Fanta.

COKE BRANDS IN INDIAN ORIGIN

COCA-COLA:

Developed in a brass pot in 1886, Coca-Cola is the most

recognized and admired trademark around the globe. Not to

mention the best selling soft drink in the world.

SPRITE: In 1961, a citrus-flavored drink made its U.S.

debut, using "Sprite Boy" as inspiration for its name. This elf

with silver hair and a big smile was used in 1940s

advertising for Coca-Cola. Sprite is now the fastest growing

major soft drink in the U.S., and the world's most popular

lemon-lime soft drink.

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FANTA:

The name "Fanta" was first registered as a trademark in

Germany in 1941, when it was used for a few years for a

soft drink created from available materials and flavors.

The name was then revived in 1955 in Naples, Italy, when it was used for the

"Fanta" orange drink we know today. It is now the trademark name for a line of

flavored drinks sold around the world.

DIET COKE:

The extension of the Coca-Cola name began in 1982 with

the introduction of diet Coke (also called Coca-Cola light in

some countries). Diet coke quickly became the number- one

selling low-calorie soft drink in the world.

VANILA:

It is an Ice Cream in taste. Launched in 2004.

LIMCA:

This is thirst-quenching beverage features a fresh and light

lemon-lime taste and a lighthearted attitude. The Limca

brand was introduced in 1971 and acquired by the Coca-

Cola Company in 1993.

MAAZA :

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Maaza, launched in 1984 and acquired by The Coca-Cola Company in 1993, is a

non carbonated mango soft drink with a rich, juicy m natural mango taste.

THUMPS UP :

In 1993, The Coca-Cola Company acquired this brand,

which was originally introduced in 1977. Its strong and fizzy

taste makes it unique carbonated Indian Cola.

KINLEY WATER:

This is thirst-quenching beverage features fresh the fresh

water with the saturated oxygen level.

SUNFILL:

This is thirst-quenching beverage features a fresh and light

orange taste and a lighthearted attitude.

VISION

The long-term vision of Coca-Cola in India is to provide exceptional strategic

lead to the Coca-Cola in India.

Through Coca-Cola system resulting in consumer & customer preference

and loyalty through Coca-Cola is commitment to them and in a highly

profitable Coca-Cola Corporate branded beverage system.

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MISSION

The mission of coca cola in India is:

Increase in shareholder's value over time.

To achieve the above by working with business partners to deliver

satisfaction and value to customers and consumers through world wide

system of superior brand and services thus increasing the brand equity.

To achieve the mission the company seeks the contribution from each of the

given areas:

People working in the company.

Commitment of the company.

Goals & objectives of the company.

Environmental policy.

Internal control.

Policy & producers.

BRINDAWAN BEVERAGES LTD.

In the network of the Coca-Cola system, Coca-Cola has either of the two

bottling operation done far the company.

1. COBO (Company Owned & Operated Bottling Operation).

2. FOBO (Franchise Owned & Operated Bottling Operation).

After 1993, when coca cola re enters Indian market, done a lot of changes in

the existing system of the soft drink market prevailing in India, by acquiring the

major brands and the bottling operations from Parle. After this company founded

some of its own bottling operation in India.

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In year 1997, company did a major investment of $700 million in India by

purchasing other bottling operations, all around India and introduces new

technology in them. These bottling plants are called Company Owned and

Operation Bottling Operation. Company has full ownership and operational right for

these type of operations. The other type of bottling operation for the company are

called Franchise Owned and Operated bottling Operation, to these, the company

has given the right to produce the product for the company and to supply with in

the territory assigned by the company. Company has no ownership or operational

right/control over these.

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In India Company have 26 COBO and 14 FOBO operations for the production and

control of the whole operation in India. These are divided in to various zones that

are given in the marketing mix section of this report.

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"COMPARATIVE ANALYSIS OF COKE & PEPSI"

Coca-Cola being 11 years older than pepsi has dominated the scene in most of the

soft drink markets in the world and enjoying leadership in terms of market share.

but the coca-cola people are finding it hard to keep away pepsi, which has been

narrowing the gaps regularly. the two are posing threats to each other in every

nook and corner of the world. while coca-cola has been earning most of its bread

and butter through beverage sales, pepsi has a multi products portfolio with some

portion from the same business.

The two warriors are face to face once again here in India with different strategies

and tactics to attack the rival. Coca-cola is focusing upon the joint ventures with the

existing bottlers { fobo } franchise owned bottling operations to enhance its control

on manufacturing and marketing of its products range and attain the quality

standards of its class.

Countering it Pepsi has taken the battle in its own hands by floating as investment

of $ 95 billion to set Pepsi Company. India holdings, as subsidiary for { cobo }

company owned bottling operations. Both the companies are following different

path to reach the same destiny i.e. to fetch the bigger portion of aerated soft drink

market. both consider India a huge potential market, as per capita consumption

here is a mere 3 serving annually against the world average of 80. therefore, they

are putting in their best efforts to woo the Indian consumer who has to work for 1.5

hours to buy a bottle of soft drink. in comparison to the international norms

minutes, a major hurdle to cross over for both the athletes for getting no.1 position 22

comparison to the inter. coca-cola is well set with its 53 bottling sites through out

the country giving it an edge over competition by processing a well-built bottling

and distribution set-up. on the other hand, Pepsi, with two more years in India, has

been able to set an image of a winner in India and has been able to get the pulse

of the India soft drink market. the soft drink giants are leaving on stone unturned

and her for the long terms.

Coca-Cola has been penetrating the market through its wide product range with a

determination to change consumption pattern of soft drink in India. firstly, they

upgraded the whole industry by introduction 300 ml bottles, which in turn had given

the industry a booming growth of 20% as compared to the earlier 5%. they want to

develop a coca culture here and are working on a strategy to offer soft drink in

every possible package. in coca-cola camp, the idea of competition has not come

from pepsi, but from the other beverages such as tea, coffee, nimbu pani, water

etc. pepsi is quite aggressive in its approach to Indian consumer. they are

desperately working on the strategy to be winners in the hot cola war between two

big barons. according to pepsi philosophy, it’s the madness that encourages

executive to think, to conjure up those creative tactics to knock the fizz out their

competition. pepsi had plumbed a large on the visibility of its blue red and white

logo. they have been going with aggressive marketing by putting Amir khan,

Akshay Kumar and their advertisement to endorse their brand, the role models for

its targeted consumer the teenagers. They have increased the fizz in the market

place by introducing the dispensers called fountain Pepsi and has been enjoying a

lead over its rival there. Coca-Cola on the other hand, has been working on the

saying slow and steady wins the race’s side by retailing to every more of its

competitor. They have procured the shield of thums up with a handsome market

share in Indian soft drink market.

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Countering pepsi’s international commercial that used two chimpanzees to cock a

snoop at coke, thums up come with the ad line, don’t be bandar, taste the thunder.

also thums up has been positioned now very near to that young image of Pepsi

and giving it a though time.

These cool merchants have put everything on fire. it coke got the status of

the official drink of wills. world cup, pepsi blushed as nothing official about it. as

thums up projected as ‘saaree jahan se achcha’ pepsi was passionate enough with

‘freedom to be’ and now the “yeh dil mange more” when thums up came with

thunder blast, the other offered ‘pepsi stuff card’. if red is meant for coke, pepsi has

chosen to be blue.

Marketing Mix and Strategy Of Coke

Marketing mix of any organization consists of 4 P's i.e. product, price, place

and promotion having its own significance, which varies from one organization to

the other. In Coca-Cola the information about all the 4 P's that can be available to

me is given here:

PRODUCT: Product mix of Coca-Cola consists of the various brand packs and

flavors given in the table. Product strategy of the Coca-Cola is to promote all the

brands available in all the brands packs and to introduce the product in new flavors

and. even new product. Regarding this Kinley soda is introduced. Fanta in green

apple flavor is also introduced.

PRICE: Regarding the pricing policy or the price to the distributor is not disclosed

to me, but as done for the different product of the company, company has priced

the product same as that of its major competitor or the market leader.

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PLACE: The Coca-Cola Company in India is governed from its corporate office

located at Gurgaon in Haryana. It governs the working of five zones covering whole

India these zones are: - Northern zone, Eastern zone, Western zone, Southern

zone and Andhra Pradesh zone. These zones are divided in to various, plants,

which govern the area assigned to them. The areas are the various distribution

centers called distributors and C&F agents. Then comes the retailers/customer for

the company's product, they receive goods from distributors and C&F agents.

Finally consumer is there, having the product from the customer's shops or

delivered to their home, it is more clearly visible through this chart. The Coca-Cola

Company, which gave its reach to the mouth of billions of people all around the

world having a wide distribution, network. In India, the pace and speed at which

Coca-Cola has widened its business is really amazing. Distribution network is the

biggest strength of the company.

PROMOTION: This part of the marketing is playing a very vital and important role

in the current situation in India. Looking at the competition and promotion and

advertising budget of both the companies coca cola and Pepsi, one can easily

estimate the importance of this.

BRANDING

What is a brand ?

A brand is name, term, sign, symbol or design or a combination of them which

is intended to identify the goods or services of one seller or group of sellers and

to differentiate them from those of competitors. A Trade mark is "a brand or a

part of brand that is given legal protection because it is capable of exclusive

appropriation."

25

Manufacturers can use their own brands (known as Manufacturers' brands)

or brands of their distributors (Distributors' brands).

Why branding?

Manufacturers/ distributors use brand names for a variety of reasons from

simple identification purposes to having legal protection for unique features of the

products from imitations and help consumers recognize certain quality parameters.

In some cases, brands are just used to endow the product with unique story and

character which itself can be a basis for product differentiation.

Special importance of brands for soft drink products

While brands can represent all types of goods or entities, they have special

importance for products. Brand equities are stronger in soft drink products as the

consumer is reluctant to try unknown brands/ unbranded products for the following

reasons

These products individually account for a small part of household spending.

Most of these products are for personal use.

In many cases, it is difficult to differentiate a product on technical or

functional grounds and therefore the consumer is reluctant to switch to an

unknown brand.

Successful brands generate strong cash flows, which enable the owner of

the brand to reinvest a part of it in the form of aggressive advertisements/

promotions. This reinforces the perceived superiority of a brand.

26

VALUATION OF BRANDS :

Value of a brand is represented by the incremental cash flow resulting from a

product with a brand versus a product without a brand name or with weaker brand

name. Brand valuation is a complex process and involves a lot of subjectivity.

There are no widely accepted techniques of brand valuation. There are several

considerations which cannot be standardized or quantified such as

To pre-empt competition from taking over a brand

Synergy with the company acquiring existing brands/ businesses

Strategic entry into a new product category

Prevent damage to existing brands. Many a times stiff competition results in

price cutting, aggressive promotions, lower margins for all the competing

brands.

Confidence in the acquirer of the brand to rejuvenate a languishing brand.

3. DISTRIBUTION :

Marketing or Distribution channel refers to the set of marketing

intermediaries which manufacturer's link together to reach their products to the

ultimate consumers. Depending on the product, nature of market and

manufacturers' resources/strategy, there can be one or more links between the

manufacturer and consumer.

Manufacturer – Retailers

Manufacturer - Wholesalers – Retailers

Manufacturer - Stockiest - Wholesalers - Retailers.

27

RETAILING :

In India, there are over 5 million retail outlets dispersed all over the country.

The retailing industry provides employment to over 18mn people. 1 out of every 25

families in India is engaged in the business of retailing. Ownership and

management are predominantly family controlled. However in sharp contrast to

developed countries, unit average size of a retail outlet in India is very small.

Organized retailing, however, has been a recent phenomenon and is

relatively undeveloped. There are no large super market chains/ shopping malls.

Consumers are unwilling to pay a premium for convenience shopping as their

counterparts in the western countries do. While small chain stores called Apna

Bazaars and Sahakan Bhandaars, which offer products at reasonable prices, have

been fairly popular, Department Stores and Food Stores are slowly gaining

popularity. A large number of corporate have recently ventured into retailing.

The retail outlet in India can be broadly categorized as follows:

- Grocery stores

- General purpose stores

- Food stores

- Pan bidi shops

- Chemist/ drug stores

- Cold chains

The relative share of grocers dropped from over 50% in the early 90's to

35% in the late 90's. Chemist outlets on the other hand, have been expanding their

product range to include high margin FMCG products from shampoos to ketchup.

Pan-wallas are also emerging as full fledged consumer product outlets.

28

Themes for Coca-Cola Advertising

Themes for Coca-Cola Advertising (1886-1999)

1922 1924

Thirst Knows No SeasonRefresh Yourself

1925 1926

Six Million a DayIt had to be good to get where it is

1927 1929

Around the Corner from Everywhere

The Pause That Refreshes

1935

29

Friends For Life

1939 1942

Thirst Asks Nothing More

The Only Thing Like Coca-Cola is Coca-Cola Itself

1948 1949

Where There's Coke There's Hospitality Along the Highway to Anywhere

1952 1957

30

What You Want Is a CokeSign of Good Taste

1958 1959

The Cold, Crisp Taste of Coke

Be Really Refreshed

1963 1969

Things Go Better with Coke

It's the Real Thing

1974 1975

31

Look Up America

Look Up America

1976

Coke Adds Life

Have a Coke and a Smile

1978 1979

32

1995 onwards

MARKETING

Direct marketing : In direct marketing manufacturers reach the consumers

directly. Direct marketing can be undertaken in several ways such as mail order,

own retail outlets, mobile vans etc. A new innovative approach to direct marketing

viz multilevel marketing is becoming increasingly popular. Also gaining ground

slowly is E-tailing i.e. selling products through the internet.

Market Research

33

Market research activities encompass studies on:-

- market characteristics

- measurement of market potential and size,

- market share analysis,

- competitive products,

- new products acceptance/ product preference,

- sales (region wise, consumer wise etc) analysis,

- short/ long term sales forecasting,

- advertisement effectiveness

- post-shipment data (actual shipment by manufacturers),

- retail stores audit (actual sales at sample outlets)

- trade feedback and distribution,

- Brand recall, point of sale material etc.

It requires skilled people for data collection as well as analysis. Several

large consumer companies have in-house MR department. Most others retain

specialized and professional MR agencies. The significance of market research

has increased considerably in the recent times as

- Size of operations of major players has increased to national and

international markets.

- Marketing executives are physically away from the market and hence the

need for flow of information.

- In the environment of increasing competition and multiple products

competing for consumers' preference information about the market has

tremendous utility.

34

- Information is required for segmenting the market and appropriate pricing

and positioning of the products.

Market research approach :

Typically, a market research activity involves the following 5 steps,

Problems definition This forms the basis of research and failure to identify

the problem precisely will result in finding a correct solution for a wrong

problem.

Research design: The next step is to set out objectives of research

clearly, determined data collection methods to finalize research instruments and

sampling plan.

Field work: After finalization of research design, the actual data collection

begins. It can be done by the agency on its own or through subcontracting to third

parties. Data is collected by questionnaires/ direct interviews, telephonic interviews,

simple observation etc.

Data analysis: The next step forms the heart of research activity. It

involves extracting meaningful information from the data collected and analyzing

the information statistically and also from business perspective. Statistical

techniques include simple/ multiple linear programming models, time series,

exponential series, regression analysis, simulation, Marko chain process etc.

Report preparation: The final step is to prepare a report, present major

findings in a manner amenable to managerial decision taking. There may be some

follow up and revalidation required.

35

TEST MARKETING :

Test marketing refers to testing out product and marketing mix with a small

number of well chosen consumers which are representative of the target segment.

Test marketing is frequently used by consumer companies, in contrast to industrial

companies which prefer feedback through informal channels. Test marketing

improves knowledge of target consumers, potential sales and is an effective tool to

pre-test alternative marketing plan. In most products, it is important to check trial

rates as well as re-purchase rates.

CONSUMER'S PANELS :

Consumer panels refer to a set of consumers with different demographic

characteristics (so as to be representative of target population) who agree to co-

operate in market research, typically for a consideration. Market research agencies

and companies try to collect information on buyer's characteristics by introducing a

new product to the consumer panels. The firm estimates trials as well as the repeat

purchasing by this method. There are statistical models to forecast market shares,

demand, brand switching etc.

7. ADVERTISING AND PROMOTION :

Advertising consists of non-personal form of communications. The communication

is conducted through trade media under player sponsorships. Advertising aims at

providing information about the product arouse demand for the product and

emphasize on superior features of the advertised product over others. Players

have to decide on overall advertisement budget, message and mode of

36

presentation, type of media, timing etc. They invariably do post audit of advertising

efficacy.

Promotions are of two type’s viz. pull promotions where consumers are

incentivized and push promotion where dealers/ retailers are incentivized. There

are several forms of promotion such as distributing free samples, discount

coupons, gift offers for consumers and target based incentives and display

schemes etc for retailers. Marketers also sponsor charity programs, sports etc to

promote corporate/ brand image.

DISTRIBUTION MANAGEMENT

Distribution management is a logistics control process that applies

situational understanding from both the operational and logistical common

operating pictures in order to dynamically control and synchronize the flow of

materiel through the distribution pipelines, including retrograde and lateral

distribution. The last part of the definition - retrograde and lateral distribution - is

critical to future success and is often overlooked in distribution management

schemes. Our ability to move materiel in any direction through the pipelines

provides an economy of effort that actually becomes a force multiplier. In this

manner, distribution management becomes a key enabler of logistics

transformation, by reducing materiel requirements to only those that are needed

and by leveraging stock age positioning to reduce the total cost of sustainment.

Distribution Management: - When you're operating multiple plants over a

large geographical area, knowing exactly what you have and where it's located can

be a tremendous competitive advantage. Frontier's Distribution Management

components allow you to access real-time inventory and shipping information

37

across your enterprise, as well as historical audits that can help with planning for

the future. With Frontier, you'll always know your inventory requirements and

availability for every product, at every plant. You can instantly find transit status for

parts and finished goods. Frontier helps you plan more efficient truck loading and

shipping routes. You'll also enjoy shipping and billing that is tightly integrated from

the initial sale through Accounts. A definition of dynamic control is also required

before we go further. Dynamic control is the distribution manager's ability to rapidly

set and change priorities and modes of transportation in response to the war

fighter's requirements. If Quartermasters cannot dynamically control the delivery of

supplies and materiel, we remain at the mercy of the transportation system and will

be forced into the comfort and expense of a stock age-based supply system.

DISTRIBUTION MANAGEMENT PRODUCT MODULES

Advanced Forecasting

Advanced Pricing

Advanced Stock Valuation

Agreement Management

Bulk Stock Valuation

Enterprise Facility

Planning Inventory Management

DAILY SHIPPING ACTIVITIES AT COCA-COLA

38

BSR-(Bonded storage area)

1. Daily report

2. Physical stock verification

3. Full movement report

4. RG 1

5. Leakage and Breakage Report

6. Stock covered with tarpaulin

7. Shipping office house keeping

EMPTY

1. Check for pending ERA

2. Breakage report

3. Physical stock verification

4. Breakage handing over to store

5. House keeping of empty yard

P RODUCT RANGE

39

Flavour Ingredients Pack Product Company

Cola Cola Flavour

carbonated water

sugar

200Ml.

300Ml.

500Ml.

1.5 Litre

2 Litre

Coke,

Thumsup

Pepsi

Coca-Coal

Pepsi

Orange Orange Flavour +

Carbonated Water+

Sugar

200Ml.

300Ml.

500Ml.

1.5 Litre

2 Litre

Fanta

Mirinda

Coca-Cola

Pepsi

Fruit Juice Mango Pulp+

Treated water+

sugar

250 ML Maaza

Slice

Coca-Cola

Pepsi

Cloudy

Lemon

Lemon Flavor +

Carbonated Water+

Sugar

200Ml.

300Ml.

500Ml.

1.5 Litre

2 Litre

Limca

Mirinda Lemon

Coca-Cola

Pepsi

40

Clear Lemon Lemon Flavour+

Carbonated Water +

Sugar

200Ml.

300Ml.

500Ml.

1.5 Litre

2 Litre

Sprite

7’Up

Dew

Coca-Cola

Pepsi

DATA ANALYSIS AND INTERPRETATION

41

TABLE NO. PAGE NO.

1. PREFER TO HAVE COLD DRINKS 40

2. DO YOU LIKE COLD DRINKS? 41

3. CONSUMPTION OF COLD DRINKS IN A DAY 42

4. PREFERENCE OF FLAVOURS 43

5. PREFERENCE OF BRAND NAME 44

6. FACTOR INFLUENCES CHOOSING PARTICULAR BRAND 45

7. OPINION TOWARDS POPULAR BRANDS 46

8. AVAILABILITY IN RETAILER’S SHOP 47

9. AVAILABILITY IN COLLEGE CANTEEN/LOCALITY/COLONY 48

10.OPINION TOWARDS TASTE 49

11. IN CITRIC FLAVOURED? 50

12. IN ORANGE FLAVORED? 51

13. IN MANGO FLAVOUR 52

14.CAUSES OF CHOOSING BRANDS 53

15.MOST APPEALING BRAND ADVERTISEMENT 54

16.MOST APPEALING BRAND PUNCH LINE 55

17.OPINION TOWARDS PRODUCT 56

18.OPINION TOWARDS PRICING STRATEGY 57

Table- I

Prefer to have cold drinks

42

Response No of Respondent Percentage ( %)

Yes 100 100%

No 00 00%

Total 100 100%

Analytical Interpretation:

The given Chart & Table show that the most no. of respondent like to take

cold drink because it gives the full satisfaction in the hot and humid day. It was

found that 100% of respondent likes to take the soft drinks and 00% respondents

don’t want to take cold drinks. The people who don’t prefer are because of their

taste and preference. They are of the perception that Lassie and Nimbu pani are

beneficial than the carbonated soft drinks.

Do You Like Cold Drinks?

43

0%100% Yes

No

RESPONSE NO. OF RESPONDANT PERCENTAGE

YES 100 100%

NO 00 00%

TOTAL 100 100%

Analytical Interpretation:

The given Chart & Table show that the most no. of respondent like to take cold

drink because it gives the full satisfaction in the hot and humid day. It was found

that 100% of respondent like to take soft drinks and 00% respondent don’t want to

take cold drinks. The people who don’t prefer are because of their taste and

preference. They are of the perception that Lassie and Nimbu pani are beneficial

than the carbonated soft drinks.

Consumption of cold drinks in a day

Response No of Respondent Percentage (%)44

54

35

11

0

10

20

30

40

50

60

Less than 2 2 – 4 More than 4 +

(Time a day)

Less than 2 54 54%

2 – 4 35 35%

More than 4 + 11 11%

Total 100 100%

Analytical Interpretation:

The given diagram & table show the frequency of taking cold drinks in

a day. It was found that 54% of respondent takes the less than 2 cold drink a day,

35% of respondent takes 2 – 4 cold drinks a day. And 11% of the respondent likes

to takes more than 4 cold drinks in a day. The people who consume more than two

cold drinks have a habit of a high consumption. For them a change in price doesn’t

changes their demand to a great extent. They also maintain a brand loyalty in the

brand they are regularly consuming.

Preference of flavors’45

41%

26%

21%

10%

2%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Cola Citric Orange Lemon Others

Flavour No of Respondent Percentage

Cola 41 41%

Citric 26 26%

Lemon 21 21%

Orange 10 10%

Others 02 02%

Total 100 100%

Analytical Interpretation:

The given graph & table show the most popular flavour in cold drinks is

Cola. It was found that the 41% respondent likes the Cola Flavored, 21% of

respondent likes the Lamon flavored, 26% of respondent likes the citric flavour,

10% likes the Orange flavour and only 2% likes the other flavored.

Preference of B rand name

46

56%

39%

5%

Yes

No

Can’t Say

Response No of Respondent Percentage (%)

Yes 56 56%

No 39 39%

Can’t Say 05 05%

Total 100 100%

Analytical Interpretation:

The graph & table clear view regarding the importance given to a brand

name while choosing the cold drinks. It was found that the 56% of Respondent

says Yes and 39% of respondent say No and the only 5% of respondent not in

a position to say anything.

Factors Influences choosing particular Brand

47

Response No of Respondent Percentage (%)

Brand 28 28%

Flavour 48 48%

Advertisement 06 06%

Chilled 18 18%

Total 100 100%

Analytical Interpretation:

The chart and diagram shows that the way respondent likes the particular brand of

cold drinks. It was found that 48% of respondent likes the because of flavour, 28%

respondent likes the cold drinks because of brand, 18% of respondent likes

because of chilled and only 6% of respondent likes because of advertisement.

Opinion towards Popular Brand

48

Brands No of Respondent Percentage (%)

Coke 58 58%

Pepsi 21 21%

Others 21 21%

Total 100 100%

0%

10%

20%

30%

40%

50%

60%

Coke Pepsi Others

Series1

Analytical Interpretation:

The given diagram gives the view regarding the most popular and demanded

brand. It was found that the 58% of respondent preferred the Coke as most popular

brand, 21% of respondent say Pepsi as most popular brand, 16% of respondent

referred the coke as the popular brand and the only 21% of respondent say others

was a the most popular brand.

Availability in retailer’s shop

49

61%

30%

9%

0%

10%

20%

30%

40%

50%

60%

70%

Cola Citric Fruit flavoured

Response No of Respondent Percentage (%)

Cola 61 61%

Citric 30 30%

Fruit flavored 9 9%

Total 100 100%

Analytical Interpretation:

The given chart table shows that the most available flavour on the respondent

retailer’s shops. It was found that the 61% of respondent (Consumers) say that

they find Cola flavour on their retailer’s shop.30% of respondent found the citric

flavor on their retailer’s shop. Science cola flavour is a Universal flavour in India,

with consumers of all age, sex and preference accepting it whole heartedly.

Availability in C ollege C anteen/ L ocality/ C olony

50

51%47%

2%

Coke

Pepsi

Others

Brand No of Respondent Percentage (%)

Coke 51 51%

Pepsi 47 47%

Others 02 02%

Total 100 100%

Analytical Interpretation:-

The graph & table gives the information regarding the available the available brand

on their college canteen or a colony or a locality. It was found that 51% of

respondent found the Coke brands of cold drink highly available while 47% of

respondent said that they found Pepsi brand as highly available and only 02% of

respondent said that they found other brand like Frooti or others brands highly

available. This difference in the response is because of the consumption of

different brands in different segments.

Opinion towards T aste 51

46%

29%

25%

Thumps up

Coke

Pepsi

In a cola flavor.

Brand No of Respondent Percentage (%)

Coke 75 75%

Pepsi 25 25%

Total 100 100%

Analytical Interpretation:

The given table and diagram gives the idea of the respondent opinion regarding

the Cola flavour drink. It was found that the 75% of respondent likes the Coke and

the only 25% respondent likes the Pepsi flavour.

In Citric flavored?

52

41%

30%

29%

Sprite

Mountain Dew

7`Up

Brand No of Respondent Percentage (%)

Mountain Dew 41 41%

7`Up 30 30%

Sprit 29 29%

Total 100 100%

Analytical Interpretation:

The given table and Diagram gives the idea of the respondent opinion

regarding the citric flavour drink. It was found that the 41% of respondent likes the

Mountain Dew, 30% of respondent likes the 7 UP and the only 29% of respondent

likes the Sprit in Citric flavored. The consumers of Mountain Dew say that it has a

better and genuine taste than the Sprit flavored of Coke.

In orange flavored?

53

64%

28%

8%

Fanta

Miranda Orange

Others

Brands No of Respondent Percentage (%)

Miranda Orange 64 64%

Fanta 28 28%

Others 08 08%

Total 100 100%

Analytical Interpretations:

The above given table and chart show the opinion of the respondent

regarding Orange flavour. It was found that the 28% of respondent likes fanta of

COKE brand, 64% of respondent likes the Miranda of the PEPSI brand and 8% of

respondent likes the other soft drinks of orange flavour.

In Mango flavour.

54

37%

22%

41%

Mazza

Slice

Others

Brands No of Respondent Percentage (%)

Mazza 37 37%

Slice 22 22%

Others 41 41%

Total 100 100%

Analytical Interpretations:

The above shown table and chart gives the view regarding the opinion of respondent about

the Mango flavour. It was found that the 41% of respondent likes Frooti, 37% of

respondent like Mazza of Coke and only 22% of respondent likes the Slice of Pepsi brand.

One of the greatest advantages with Frooti is that it comes in tetra pack which is a one

way pack. People find it convenient to take it home for consumption. Even coke and Pepsi

have introduced tetra pack in the Mango drink recently but it will definitely take some time

take away market from the market leader. Also Frooti is a well established brand has

available in tetra pack for a long time.

55

20%

38%

26%

16%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Blend Brand Image Availability Advertisement

Cause of Choosing Brand

Subject No of Respondent Percentage (%)

Blend 20 20%

Brand Image 38 38%

Availability 26 26%

Advertisement 16 16%

Total 100 100%

Analytical Interpretations:

The graph & table above say that why the respondent like their favoured

brand. It was found that 38% of respondent likes his brand because of brand

Image, 26% of respondent likes because of availability, 20% of because of Blend

and only 16% of advertisement. Brand image refer to the perception of the

customers regarding the choice of a particular brand. It comes with the kind of

advertisement brought by the company. Blend over here refers to the taste of the

flavour demanded.

Most appealing Brand advertisement

56

52%

48%

Coke

Pepsi

Brands No of Respondent Percentage (%)

Coke 52 52%

Pepsi 48 48%

Total 100 100%

Analytical Interpretations:

The given chart shows that the respondent about the most appealing brand

advertisement. It was found that the 52% of respondent says that Coke

advertisement is most appealing, 48% of respondent says Pepsi advertisement is

most appealing one. The advertisement of Coke features Bollywood star like

Aishyarwa Rai, Hritik Roshan, Karishma Kapoor and Amir Khan who are highly

acceptable by the public. The advertisement of Coke featuring Amir Khan with a

punch line

“Thanda Matlab…………….Coca-Cola”

It was a super hit which took Coke not only to the rural markets but also

overturned the market of Pepsi.

Most appealing Brand P unch L ine

57

38%

32%30%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Coke Pepsi Thumps up

Brand No of Respondent Percentage (%)

Coke 68 68%

Pepsi 32 32%

Total 100 100%

Analytical Interpretations:

The chart shows the opinion regarding the most effective punch line in respondent

view. It was found that 68% of respondent feel that Coke punch line is most

effective, 32% of respondent feels Pepsi ‘Punch line is most effective, Major no. of

people thinks that the most effective punch line is ‘Thanda

Matalab……….Coca-Cola” and Punch “Matlab ……Chota Coke”, Then “Ye

pyass hai Badi” and “yeh dil mange more”

Opinion towards product, which is promoted by celebrity

58

40%

32%

28%

Yes

No

Can’t say

Response No of Respondent Percentage (%)

Yes 40 40%

No 32 32%

Can’t say 28 28%

Total 100 100%

Analytical Interpretations:

The group & table show that the people like the product of it promoted by a

celebrity. It was found that 40% of respondent said that they the product because

of the celebrity shown in the advertisement consuming it, 32% of respondent says

No about the celebrity promotion, 28% respondent not in a position to say

anything. In India people have a great craze for their favorite celebrities’ They have

a lot of love for their favorite celebrities they want to imitate by doing what they do

as shown in the advertisement

Opinion towards Pricing Strategy59

64%22%

14%

Yes

No

Can`t Say

Response No of Respondent Percentage (%)

Yes 64 64%

No 22 22%

Can`t Say 14 14%

Total 100 100%

Analytical Interpretations:

The given table & diagram shows that how effective the companies facility the

consumer. It was found 64% of respondent says yes. 22% of respondent says No

and 14% respondent can’t say anything. India is a mass market for the consumer

product but at the same time it is also a very “Price Sensitive” Market. So with a

small decrease in price results in a drastic increase in the demand. Since soft drink

is a consumer product, the price has a great influence on the demand of the

product.

RESEARCH METHODOLOGY

60

The success of any survey is depends upon resources, quality and timing and

integrity of the surveyor who compiles the primary data. So it is a very important

task is to manage all the available resources which make impact on the quality of

survey.

RESEARCH DESIGN

Descriptive Research

Approach-

The approach behind a surveyor the project varies with the purpose of the survey.

Under this report, "quantitative" approach is used which is concerned with the

objective assessment of the availability and display that is clearly visible and can

be easily quantified. No subjective assessment is involved in this report.

Area of Survey-For performing any survey a sample is selected from the

population. All the consumers are chosen from different location of Barielly City.

Planning: For a successful compilation and best result within a limited time the

planning was must. In this way the first step was to design an appropriate data

form we can say it questionnaire that covers all the mandatory areas of information

that is to be analyzed. The data form which I was used to collect data was

designed by my immediate supervisor.

Sampling Design

Design is the plan, structure & strategy of investigation conceived so as to attain 61

answer to questions' to survey and to control the variances. According to this

project's / survey's purpose the analytical, interpretive/objective design was

chosen.

Data Collection Method:

Primary Data

Secondary Data

The two sources for data collection are documentary or secondary and field or

primary is used. Because I have to collect the information, which is fickle in nature,

the availability and display of the product changes even each and every day,

therefore questionnaire is selected as the survey instrument. The forms used for

the survey were close-ended questionnaire consisting of various items. I have

covered Barielly City & took data of different areas it was great to visit company

like "Coca-Cola", season like "Summer" and product like "Cold Drink", combining

all the factors together make the sample design for the project very important for

the real extract from the market. According to my judgment and to cover all the

major areas the sample was selected. The sample size was 100 consumers.

Statistical Tools: Representation of statistical data by diagram, graphs, charts

or pictures is more effective than tabular representation being easily intelligible to a

layman, indeed diagrams is most essential whenever it is required to convey any

statistical information to the general public.

The more important types of diagram which are use in statistical work are:-

62

1. Bar Diagram : Mode of diagrammatic representation of data is the bar

diagram. In this method bar of equal width are taken for the different items of the

series. The length of the bar represents value of the variables concerned.

2. Pie Chart : It is a circle whose area is divided proportionately among the

different components by straight lines drawn from the center to the circumference

of the circle. When statistical data are given for a number of categories and we are

interested in the comparison of various categories or between a part of the whole,

such a diagram is very helpful in effectively displaying the data.

Sample Size : 100

Type of Sampling : Convenience Sampling.

63

FINDING

AND

ANALYSIS

FINDINGS AND ANALYSIS

SWOT ANALYSIS

STRENGTH:

Coca-cola Potential brands position in the market.

Good quality and innovation of product for long term customer relationship.

64

Good advertising campaign, and brand ambassador.

Advertisement campaign more effective and change punch line make.

Emotional touch with customer and retail.

High investment in research and development.

Coca-cola has a good market share.

Segment of coke product to every age group.

To satisfy of retail or through schemes SGA, display.

WEAKNESS:

Lack of proper distribution in many areas.

Lack availability 1 it & 1.5 it product pack.

Lack supply of Kinley water in the market.

Rising No. of date dealers that will wrong effect in market condition.

Retailers are not getting schemes at the time.

No distribute enough signage to retailers.

OPPORTUNITY:

Coke is able to capture large mkt. Share.

More monopoly counters of coke brand.

To improve market mix (Product, price, promotion, place).

To increase the sale of Kinley water.

THREATS:

Pepsi is the major competitors, that means watch myopia in the market

every time.

Pepsi have captured major market of 200 ml, 300 ml, 500 ml,& 2 lt .

Retailers divert to pepsi because they are getting good schemes & Increase

local brand in the market.

65

LIMITATION OF RESEARCH

1.The area of study is limited to the merchandising and route productivity aspects

of the system, while the marketing has other crucial areas too which were left

uncharted

66

2. The study is limited to eastern region of coca cola which is a multinational

company, so the area plays as a constraint in the study.

3. The time period allotted for the study was only of two months, which may provide

a deceptive picture in comparison of the study based on long run.

4. The study was based on both primary and secondary data but the relevance of

the secondary data may not be justified.

5. The success of any survey depends upon the quality and integrity of the

surveyor who collect the basic data by expressing the subject under the study and

on the respondents who provides the data required by filling up the

questionnaire .The accuracy of the data collected solely depends upon the

cooperation and truthfulness of the person who is being interviewed.

6. Interaction skills as well as the behavior of the respondents also played as a

constraints during the research.

FIELD EXPERIENCE

The success of any survey depends upon the quality and integrity of the surveyor

who collects the basic data by expressing the subject under the study and on the

respondents who provides the data required by filling up the questionnaire .The

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accuracy of the data collected solely depends upon the cooperation and

truthfulness of the person who is being interviewed.

Keeping this in mind i have tried my best to collect the reliable data. During this

process I came across a Variety of experiences some interesting and some bitter

one’s. After knowing the utility of the survey some of the respondents filled up the

questionnaire sincerely whereas some of the other were not interested in it . How

ever, most of respondents were friendly and cooperative and willingly filled up the

questionnaire with utmost sincerity and to best of their knowledge. Barring few

exceptions I had a pleasant time with respondents. I hope that the respondents did

not feel the interview insipid and boring. I got the opportunity to interact with

different people of different areas in Asansol and Durgapur city.

RECOMMENDATIONS

Doing a survey on consumers market provided a lot of insight into the dynamics of

the market place and with it valuable insights were also gained into the psyche of

consumer and owners.

1. SUPPLY

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The demand of Thums up & Maaza far exceed the supply especially in case of

200ml and pet bottles. Few shop owners’ clamed that many a times no supply is

made for 3 days and some times even more.

Sometimes the delivery vans of Coca-Cola starts late from the distribution point

and that of rivals reach early .so eateries, which generally serve soft drinks in the

glass, buy the soft drinks from the delivery van which arrives first.

Salesman at the delivery van to be inconsistent on certain meters likes the

concept of broken bottles. When dealing with the shop and the eatery owners

some salesman do exchange bottles while some do not?

All flavors and all size of bottles are kindly available in the market.

2. COMPANY REPRESENTATION

Owners confirmed that Company representatives don’t come when called

repeatedly. The Company must ensure that the representatives do visit an outlet at

least once in 3 days to listen and to attain to complaints, if any.

3. SALES PUSH BY EAT & DRINK OUTLET

The Company easily influenced many eatery owners, which provide them with

better facilities. There was a tendency to push the product of the Company which

ever offered them better scheme or benefits.

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CONCLUSION

From this summer training and project titled "Merchandising and route

productivity" in Coca-Cola, I have learned a lot about real practical work being

done in the market I have also watched & learned the practical applicability of the

various things that we have studied theoretically.

I observed on the basis of survey in Bareilly city that Coca-Cola laid emphasis

on merchandising in order to become the No.1 brand in soft drink industry the

report was finds out the availability of different flavor and packs.

Cola-Cola adopt a good customer relationship management, it is focus on the,

segment of the product because each segment is affected by different sets of

factor which hamper or enhance sales. Each segment had its own Pros & Cons. So

we have to understand the various segment of soft drink industry that which flavor

is existing more in the market, Such as Thums-up strong brand of coke which is

more popular in young generation. I also observe about fate dealer, sub dealer,

monopoly counter & its marketing strategy. Such as fate dealer is influence wrong

direction to the market. They are supply product at high margin with low scheme.

As we know till now since ill soft drink industry the concept of brand loyalty is not in

that shape in which it is in countries. So company could take some steps to be to

have a good report with the retailers why supply them regularly and provide them

with other monetary benefits.

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ANNEXURE

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QUESTIONNAIRE

1. Name of the Respondent:- …………………………

2. Address: - …………………………

3. Age group: -

(a) Below 15 (b) 15 – 20 (c) 20 – 25

(d) 25 – 35 (e) 35 – 45 (f) Above 45

4. Educational Background

(a) Class 10th & Below

(b) Intermediate

(c) Graduation

(d) Post Graduation

5. Do you take cold drink?

(a) Yes (b) No

7. If yes how frequently? (Daily)

(a) Less than 2 (b) 2 – 4 (c) More than 4

8. Which flavour do you like most?

(a) Cola (b) Citric (c) Orange

(d) Lemon (e) Others.

9. Do you give importance to brand name while choosing your cold drink?

(a) Yes (b) No (c) Can’t Say

10. Which brand you prefer most?

(a) Coke (b) Pepsi (c) Both

(d) Others

11. You like the particular brand of cold drink because of?

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(a) Brand (b) Flavor (c) Advertisement

(d) Chilled

12 In your opinion which brand of cold drink is most demanded or popular?

(a) Coke (c) Pepsi (d) Others.

13.Which brand is more available in your retailer’s shops?

(a) Cola (b) Citric (c) Fruit Flavored.

14 Which brand of cold drink do you find most in your college

canteen/colony/locality?

(a) Coke Brand (b) Pepsi Brand (c) Others.

15. In your opinion which soft drink is better taste?

(i) In Cola Flavor

(a) Coke (c) Pepsi

(ii) In Citric Flavored.

(a)Sprite (b) Mountain Dew (c) 7`Up

(iii) In Orange flavoured.

(a) Fanta (b) Miranda Orange

(c) Others.

(iv) In mango Flavoured.

(a) Mazza (b) Slice (c) Others.

16. Why do you like your brand?

(a) Blend (b) Brand Image (c) Availability

(d) Advertisement

17. Which brand advertisement appeals you most?

(a) Coke (b) Pepsi (c) Others.

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18. Most effective punch line in your opinion of?

(a) Coke (b) Thumps up

(c) Pepsi (d) Others.

19. You like the product which is promoted by the celebrity?

(a) Yes (b) No (c) Can’t Say

20. Do you think that the pricing strategy adopted by the cola companies

fascinate the consumer?

(a) Yes (b) No (c) Can’t Say

21. Any Suggestion:-

………………………………………………………………………………………………

………………………………………………………...

……………………………………………………………………………….......

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BIBLIOGRAPHY

1. Research Methodology, Kothari. C.R., Research Methodology

Methods & Techniques, New-Delhi, Wishwa Prakashan, edition 2003.

1. Multi Level & Direct Marketing, Branding, Kotler, Philip., Marketing

Management, Delhi, Pearson Education (Singapore) Pte. Ltd, 11 th

edition.

2. Marketing Strategy, Varshney, R.L. & Bhattacharya, B., International

Marketing Management, New-Delhi, Sultan Chand & Sons edition

2003.

3. Company Profile, Web-Site:- www.coca-cola.com <http://www.coca-

cola.com>

4. Merchandising & Route Productivity, www.ask-jeeves.com,

www.distributing-company.com.

5. Retailing, Company Souvenirs.

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