PROJECT REPORT ON HABIB BANK LIMITED

S. No Contents Page # 1 GROUP MEMBERS 3 2 ACKNOWLEDGEMENT 4 3 EXECUTIVE SUMMARY 5 4 INTRODUCTION 6 5 HISTORY 7, 8 6 ORGANIZATIOANL PROFILE 9 7 VISSION, MISSION 10 8 VALUES 11, 12 9 SOCIAL RESPOSIBILITIES 13 10 HIERARCHY OF HBL 1411 MANAGEMENT FUNCTION 15, 1612 ORGANIZATIONAL STRUCTURE 1713 DEICISON MAKING AND PLICY 1814 MANAGERS DECISIONS 1915 TYPES OF DECISIONS 1916 DIFFERENT CULTURESOF HBL 22 17 HUMAN RESOURCE MANAGEMENT 2518 MOTIVATION 2619 EMPLOYEES PERFORMANCE MANAGEMENT 2720 SWOT ANALYSIS 2721 CONCLUSION AND RECOMMENDATIONS 29, 30

TABLE OF CONTENTS

GROUP MEMBERS

Marvi Zaib 7796

Noman Aslam 7618

Irfan Ali 7737

Aqsa Urooj 7826

Iqra Tahseen 7586

Abdullah Bin M 6997

ACKNOWLEDGEMENT

WE START OUR PROJECT REPORT WITH THIS QURANIC VERSEVerily We created man from a product of wet earth; then placed him as a drop(of seed)in a safe lodging; then We fashioned the drop into a clot, then We fashioned the clot into a little lump, then We fashioned the little lump into bones, then clothed the bones with flesh, and then produced it another creation. So blessed be Allah, the Best of Creators! [23:12-14]

We are heartily thankful to our PRINCIPLES OF MANAGEMENT teacher, SIR USMAN KHALID whose encouragement, guidance and support from initial to the final level enabled us to develop our skills and also helped us to give our best in project work. With his dedicated lectures We were able to practically understand and apply what We have learned in the classes EXECUTIVE SUMMARY

This project report is all about the management Strategies adopted by HABIB BANK LIMITED. In this project report we did a detailed study about HABIB BANK LIMITED vision, mission, organizational Structure, policies, strategies, working styles of organization, decision making styles , SWOT analysis etc. As a part of our project we conducted questionnaires, interview from MUHAMMAD AASIF NASEER branch of whos post is BRANCH MANAGER at HABIB BANK LIMITED BRANCH AT PAF BASE MASROOR and searched data from internet and collected information from organization.

After having a thorough study we came up with some conclusions and gave few recommendations in this project report.

INTRODUCTION ABOUT HABIB BANK LIMITED

Habib Bank Limited commonly referred to as "HBL" and head-quartered in Habib Bank Plaza, Karachi, Pakistan, is the largest bank in Pakistan. The bank has a network of 1425 branches in Pakistan and 55 branches worldwide. It has a domestic market share of over 40%. It continues to dominate the commercial banking sector with a major market share in inward foreign remittances (55%) and loans to small industries, traders and farmers. Overseas, it has operations in the following countries:Afganistan, Australia, Bahrain, Bangladesh, Belgium, Canada, China, France, Hong Kong, Iran, Kenya, Lebanon, Maldives, Nepal, Netherlands, Nigeria, Oman, Singapore, Sri Lanka, Turkey, UAE, UK & USA. Habib Bank Limited (HBL) was established on 25th August 1941 just one year after the historic Pakistan resolution was adopted in Lahore for carving an independent homeland for the Muslims of subcontinent. It was founded with the blessing of Quaid-e-Azam (Great Leader) Mohammad Ali Jinnah, the architect and founder of Pakistan. HISTORY OF HABIB BANK LIMITED

We are proud of the fact that the Quaid-E-Azam demonstrated his faith and confidence in HBL by opening his personal account in our Bombay branch in the year 1946. The first prime minister of Pakistan Quaid-e-Millat Liaqat Ali Khan, on the independence day of Pakistan (August 14, 1947) appreciated the service of the bank in these words.I wish every success to HBL and hope that it will continue to play an important anduseful role in the industrial and commercial life of the Muslim nation

The commitment of HBL towards the cause of the economic uplift of Pakistani people was successfully tested when the subcontinent was partitioned in 1947. The new born country faced serious financial difficulties. Habib Bank joined hands with the government of Pakistan and placed all its services at their disposal for nation building activities. Throughout the decades, HBL has held the mantle of a dynamic leader, by adding value to the lives of its customers.It was HBL that introduced products such as Debit Cards, ATMs, Travellers Cheques, etc., to the Pakistani market. We at Habib Bank cater to the needs of millions with our quality products & services. Today, Habib Bank is truly the bank of the people, providing its customers convenience and satisfaction all over the world. Habib Bank Plaza, the second tallest building in Pakistan, is the proud symbol of HBLs leadership in Pakistans corporate arena.

Name of Organization: Habib Bank Limited ORGANIZATIONAL PROFILE OF HABIB BANK LIMITED

President and Chief Executive Officer: NAUMAN K.DARHead Office: Habib Plaza, I.I. Chundrigar Road, Karachi 75650. HBL Phone Banking: Bank help line: 111-111-425Product Information: 111-33-44-55Fax: 2411647

VISION OF HABIB BANK LIMITED

To be the premier organizations operating locally and internationally that provides the complete range of financial services to all segments under one roof.

MISSION OF PAK SUZUKI MOTOR

HBL is a client-oriented bank and its mission is:To be recognized as the leading financial institution of Pakistan and a dynamic international bank in the emerging markets, providing our customers with a premium set of innovative products and services, and granting superior value to our stakeholders shareholders, customers and employees.

HBLs values are the fundamental principles that define its culture and are brought to life in its attitudes and behavior. It is companys values that markets its unique and unmistakable. Company values are defined below: VALUES OF HABIB BANK LIMTIED

Excellence Integrity Customer focus Meritocracy ProgressivenessEXCELLENCE This is at the core of everything HBL does. The markets in which HBL operates are becoming increasingly competitive, giving their customers an abundance of choice. Only through being the very best - in terms of the service HBL offers, its products and premises - can it hope to be successful and grow.

INTEGRITY HBL is the leading bank in Pakistan and its success depends upon trust. Its customers - and society in general - expect it to possess and steadfastly adhere to high moral principles and professional standards.CUSTOMER FOCUS HBL understands fully the needs of its customers and adapts its products and services to meet these. HBL always strives to put the satisfaction of its customers first.MERITOCRACY HBL believes in giving opportunities and advantages to its employees on the basis of their ability. HBL believes in rewarding achievement and in providing first-class career opportunities for all.

PROGRESSIVENESS HBL believes in the advancement of society through the adoption of enlightened working practices, innovative new products and processes, and a spirit of enterprise. SOCIAL RESPONSIBILITIES OF HABIB BANK LIMITRED

The Bank is fully committed to the concept of Corporate Social Responsibility and fulfills this responsibility by engaging in a wide range of activities which include

Donation amounting to Rs 48.8 million during the year 2014 for social and educational development and welfare of under-privileged people.

Energy conservation, environmental protection, and occupational safety and health by restricting unnecessary lighting, implementing tobacco control law and No Smoking Zone Business ethics and anti-corruption measures, requiring all staff members to comply with the Banks Code of Conduct; HIERARCHY OF HABIB BANK LIMITED

MANAGEMENT FUNCTIONS

PLANNING

In HBL, planning is done by top managers.

ORGANIZING HBL organization believes in participative and collective endeavors, a common set of goals and a spirit to share the glory and the strength to face failures together. And there is also a high degree of interaction among department managers.

LEADING

The approach established in HBL is team leadership approach and the positive attitude of HBL employees towards their job is because of increasing employee job satisfaction.

CONTROLLING

HBL impose external control on its employees and the criterion used by management to evaluate the employees is their performance. Annual reports are sent to the top level management about each and every employee which evaluates their performance. ORGANIZATIONAL STRUCTURE AND DESIGN

The HBL is divided in main group in its organization structure. The one which performs the core business activities and the second which perform the supportactivities to achieve the business object effectively and efficiently. Further division of these groups is given below.

DECISION MAKING AND POLICY MAKING

CENTRALIZEDAll major policies, plans, rules and regulations and controls etc. are devised by head office of Habib Bank Ltd in Karachi. Then these policies are conveyed to the regional heads and branch heads.

DECENTRALIZEDAll routine maters are decided at branch level by the respective heads of departments with permission of branch head. If any problem or matter is beyond limits of branch, then it is referred to the Regional Head quarter.

MANAGERS DECISIONS

Mostly at HBL, managers decisions are Rational and intuition base.INTUITION EXPERIENCED BASED DECISIONS SUBCONTIOUS MENTAL COGNITIVE BASED AFFECT INITIATED VALUES OR ETHICS BASED DECISION TYPES OF DECISIONS

Usually the middle managers face structured problems and they have the authority to deal with them without consulting the top mangers. Apart from this programmed or more complex problems are solved by the top executives.COLLECTIVE PARTICIPATION IN DECISION MAKING

Department heads meet frequently with each other and discuss problem with each other if any. They seek advice from each other and also the branch head is also available to all department heads to review or control the functions of bank.

EMPLOYES PARTICIPATION

The management is receptive to new ideas like for marketing some facility or improving any procedure, etc.

DELEGATION OF POWER

Delegation means giving the authority to lower management. In Habib Bank Limited, top management makes the major decisions. So there is a centralized control. These are limits of authority approved for different levels of management at branch level. The branch operation manager and chief manager, takes active part in the decision-making. The lower level employees can make routine decisions relevant to their work.

At HBL we have created a challenging environment that encourages creativity and commitment. In our pursuit of excellence, we are focused on attracting, developing and retaining the best talent in the marketplace. Our dynamic culture offers diverse growth opportunities across Pakistan and in 25 countries around the world. HBL fosters a work environment where employees can realize their potential whether locally or in the international arena. Thus, we enable our employees to achieve their professional goals while keeping in synch with the banks overall objectives. INNOVATIVE CULTURE DIFFERENT CULTURES HABIB BANK LIMITED FOLLOWS

HBL has innovative culture. HBL promotes the new ideas and appreciate its employees for giving new and innovative ideas. That helps the employees in achieving their goals and, they try to show their best at job. CUSTOMER RESPONSIVE CULTURE

HBL has customer responsive culture. The employees of the HBL continues in their desire to please the customers and provide good service to their customers and satisfy the needs of customers. FOCUS ON INDIVIDUAL DEVELOPMENT

HBL focus on individual development, HBL try to create the good culture, in which every employee can adjust, work properly, learn the new thing and give best.

TRUST AND OPENNESS

In HBL, top management have full trust on their employees. Mostly employees are honest and theEMPLOYEES EMPOWERMENT

In HBL, managers have trust on their employees and they want that their employees also try to make decisions at their own job level. TOLERATION OF EMLOYEES EXPRESSIONS

In HBL, there is no toleration of employees expression.

HUMAN RESOURCE MANAGEMENT

HBL has a well established HRM department which is dedicated for hiring capable, skillful and well educated employees which are selected through special selection processes like interviews and written test to ensure that the most appropriate candidates are hired .It also keeps in view the need and demands of existing employees. plus also they monitor that every one is doing right work . HUMAN RESOURCE GROUP

Human Resource Group (HRG) encourages and motivates its employees to excel in the responsibility that they have in the organization. They believe that creativity and innovation comes from talent, knowledge and experience and they provide and maintain an environment which not only nourishes these strengths but also provides opportunities for the staff to have a career which has multidimensional growth opportunities. HRG therefore recognizes the need to proactively invest in staff training and develop courses on a regular basis. During 2003, 529 courses, workshops, skill development clinics and seminars in the disciplines of Service & Attitude, Market Research & Selling, Management & Communication, Credit & Finance, I.T. & e-Banking, Global/ Domestic Banking Operations and on other diverse subjects MOTIVATION

In HBL, the employees are motivated by giving them bonuses, compensations and other facilities necessary for living a good life that fulfils their social and the safety needs. CAREER DEVELOPMENT

There are great chances of promotion for the hard working employees and for those who shoe their best performance and achieve the goal effectively and efficiently. EMPLOYEES PERRFORMANCE MANAGEMENT

In HBL, top management evaluates the performance of his employees that the employees are achieving their goals or not, what improvement in employees makes them more successful. It is evaluated after a specific period of time.

STRENGTHS SWOT ANALYSIS OF HABIB BANK LIMITED

An old and well established organization Customers are loyal It is a well known organization. Good reputation

WEAKNESSES Organization is quite behind in the field of IT. its employees lack IT KNOWLEDGE. Out of 1400 branches only 600 branches provide online banking facility. Overstaffing is serious problem for the organization.

THREATS Other banks have high and new IT technology. Other banks offer different valuable packages to the customers.

OPPORTUNITIES Our Internship Program offers promising students with the exciting opportunity to apply their classroom learning experience to real life corporate assignments. HBL provide good opportunities for the employees in developing their careers.

HBL is the pioneer in the banking sector. Its the largest bank in the private sector and since its establishment it has progressed and improved tremendously and has a customer base exceeding 5 million. HBL is most stable of all banks in Pakistan. HBL was the first bank who came up with brilliant ideas of credit cards , ATM machines, debit cards etc. HBL has a strong position in the stock market too. CONCLUSION

RECOMMENDATIONS

Eliminate the cost of online banking since they charge cost of online transaction or transfer. HBL is initiator of Tele-banking service which is unique service in Pakistan. Through this service we can get information about our personal account on telephone. Most of times customers find the service operator busy. HBL should increase their tele-banking service center. They should increase their pace of hiring youngsters as other banks are doing successfully. They should provide more and more opportunities to fresh graduates and masters. At many occasions HBLs ATM network gets slow and their ATM machines dont allow for transaction they should renew their ATM links in order to make their customers avoiding inconvenience.1