Programa La Modulul_new

8/13/2019 Programa La Modulul_new

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PROGRAMA LA MODULULSPECIFICUL LIMBII ENGLEZE N ACTIVITATEA TURISTIC

The topics

1 An introduction to touri!

1.1 Concept and definitions1.2Pioneers of tourism1.3History of tourism" M##tin$2.1 Introducing oneself2.2 Meeting someone for the first time% &'( o) tr'*#++in$3.1 Travelling by air.3.2 Travelling by rail train!" by #ater sea" river! and by road car" bus!

, In t-# to.n/ cit($.1 Things to see in the to#n. %here in to#n&$.2's(ing and giving direction in the street$.3 Information re)uest0 M#'n o) tr'nort2 R#nt3-ir# ' c'r*.1 Means of transport*.2 +ent a car.*.3 +oad signs and #arnings4 Tic5#t r##r*'tion,.1 -uying an airplane tic(et from a travel agency,.2 -aggage information,.3 %hat documents do you need to travel to.&6 Tourit 'ttr'ction 'nd )'ci+iti#/.1 Tourist attractions/.2 't the ban(7 8oit'+it(0.1 Ma(ing a boo(ing on the telephone and by letterfa.

0.2 'rriving at the hotel. Chec(ing inout at a hotel.9 Pu:+ic S#r*ic#.1 Public 4ervices.2 %eather and climate1; At t-# r#t'ur'nt15.1 Catering establishments and restaurant staff15.2 6ood and drin(s15.3 7rdering" as(inggiving advice" complaining apologi8ing and paying11 L#tt#r .ritin$

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Lesson1AN INTRODUCTION TO TOURISM

Touri!is the act of travel or the purpose of recreation and business" and theprovision of services for this act.

' more comprehensive definition #ould be that tourism is a service industry"comprising a number of t'n$i:+#and int'n$i:+#components. T-# t'n$i:+#elementsinclude9 transport system< air" rail" road" #ater and hospitality services:accommodation" foods and beverages" tours" souvenirs" and related services such asban(ing" insurance and safety and security. T-# int'n$i:+# elements include9 restand relaxation, culture, adventures and different experiences.

12" Pion##r o) touri! Thomas Coo(" 6reddie ;a(er" Cesar Manri)ue.

T-o!' Coo5 He #as the first person to develop mass tourism. He organi8ed ecursions and

tours #hich opened up the #orld of traveling for pleasure to the middle classes.Many of the things #hich #e no# ta(e for granted in modern tourism date bac( toThomas Coo( < things li(e traveler=s che)ues" hotel vouchers" and charteredtransport.

Thomas Coo( lived in ;eicester in the centre of >ngland in the mid:1thcentury.He organi8ed his first tour" a rail#ay ecursion from ;eicester to ;oughborough" in

10$1.

Fr#ddi# L'5#r %as one of the pioneers of modern passenger air travel. He #as born in >ngland

in 122" and from an early age #as involved #ith aircraft. He #as an aircraftengineer in the 4econd %orld %ar and also learnt to fly.

;a(er=s business ability appeared soon after the #ar ended. In the -erlin airlift of1$0 he #as one of a number of businessmen #ho bought and chartered planes to

ta(e food and supplies to the people of -erlin #hen the city #as bloc(aded by the+ussian. It #as in the 1,5s and 1/5 that the real gro#th in charter air travel happened" asmore and more people #anted to go on pac(age holidays. ;a(er #as at the forefrontof this. 6reddie ;a(er helped to ma(e air travel a realistic and fairly cheep possibilityfor many travelers and tourists.

C#'r M'nri=u#He #as born in 'rrecife in 11 and studied art in Madrid and ?e# @or(. His

maAor set:piece visitor attractions" Bameos del 'gua" Mirador del +io" and Bardin deCactus are masterpieces of design #hich are totally in harmony #ith the landscape.

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The hallmar(s of any Manri)ue proAect are the use of local materials" integration#ith natural" and a completely peaceful atmosphere" all finished #ith a flourish of hiso#n brand of surreal art.

Cesar Manri)ue died in a car accident Aust outside his Taro de Tahiche home in4eptember 12.

12% 8itor( o) touri! +ead the article about the history of tourism 6ootprintsin the sand of timeD

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Lesson 2MEETINGS2.1 Introducing oneself pre8entari!Vocabulary:

My name is Bohn -ro#n.Mine is 4imon 4mith : Iar eu sunt

Please call me 4imon'nd you must call me -ill.May I introduce you to I=d li(e to introduce you toThis isHo# old are you&I am ..Heshe is .%here are you from&I=m from I live in .%hat is your address telephone number&

2.2 Meeting someone for the first timeDialogue:

Hogo ;iro arrives at the airport" loo(ing for someone #ho he has never met" but#ho is meant to be #earing a red carnation in his buttonhole in order to berecogni8ed.

H;9 >cuse me" are you -ob 4mith&Man9 ?o" I=m afraid I=m not.H;9 7h" that=s a pity" I=ve Aust arrived from Italy and he #as meant to meet mehere. Than( you any#ay. It #ould appear that everyone has agreed to put acarnation in their buttonholeEH.;9 >cuse me" are you -ob 4mith&-49 @es" I=m . @ou must be Hugo ;iro. Ho# do you do&H;9 Ho# do you do& I=m pleased to meet you Mr 4mith

-49 I=m pleased to meet you too. Please call me -ob.H;9 'nd you must call me Hugo.-49 May I introduce you to my colleague" our eport sales manager" 4imonFallas& 4imon" this is Hugo ;iro.H;9 Ho# do you do. I=m pleased to meet you at last after all our communicationby e:mail and on the telephoneE4F9 Fid you have a good trip&H;9 %ell" #e had three hour delay at the stopover because they had problemsrefueling the plane" that=s #hy #e are so late" I=m afraid.-49 It doesn=t matterG #e have had some etra time to #or( out our salesstrategies for the meeting. My car is in the underground carpar( < have you gotany luggage&

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H;9 Bust a couple of suitcases #ith samples in them < they should have arrived byno#.4F9 ;et=s go and get them and then #e=ll give you some lunch before #e go to thehotel

Exercise What would you say?a! ood afternoon Mr . Ho# do you do& JJJJJJJJJJJJJJJJJJJJJJJJJJJJb! ood morning . Ho# are you& JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJc! It=s nice to meet you. JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJd! Ho# is business& JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJe! Have you met Boanna Trilby& JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJf! Fid you have a good trip& JJJJJJJJJJJJJJJJJJJJJJJJg! Ho# do you (no# my mar(eting manager& JJJJJJJJJJJJJJJJJJJJJJJJh! ;et me give you my card. JJJJJJJJJJJJJJJJJJJJJJJJJJJJi! %ould you li(e a coffee& JJJJJJJJJJJJJJJJJJJJJJJJJJJJJA! Haven=t #e met some#here before& JJJJJJJJJJJJJJJJJJJJJ

Lesson 3&A>S OF TRAVELLINGDiscussion questions:%hy do people travel& Fo you li(e to travel& %hy#hy not&

%21 Tr'*#++in$ :( 'irVocabulary: 'irport" airliner" to ta(e off" to land" to get on a plane" to get on board

on a plane" get off a plane" boo(reserve a flight for ;ondon" directnonstop flight" aflight via ?e# @or(" airline tic(et" travelgo firstbusiness class" travelgo touristeconomy class" chec(:in des(" to chec(:in" suitcase" hand luggagecarry:onbaggage'm.>.!" aisle seat" smo(ingnon smo(ing section" boarding card" go throughthe passport control" departure lounge" gate" fasten seat:belts" luggage compartment"baggage re!claim area" passgo through the customs.

Dialogue: At t-# 'irort-. -loggs9 >cuse me. Which terminal does flight A!"# go from?'ir hostess9 Terminal -" ate $2. $ou mast chec% in !" minutes before departure

on an international flight" or 35 minutes before departure on a domestic flight.-. -loggs9 'nd #here do I chec(:in&'H9 The chec(:in des( is over there: Aust behind the Tarom des(.-. -loggs9 Than( you. ood morning.&'d li%e to chec%(in please.'.H9 ood morning" 4ir. Could I have your tic(et and your passport" and

could you put your luggage on the scale?)ave you got any hand luggage?+ight"here is your boarding card. *he flight arrives at +++- am local time,and you #illhave to put your watch forward by - hours. Please go through customs and

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immigrationbefore the duty free shops andgo to the departure lounge on time. @ourflight #ill be in about half:an:hour.

-. -loggs9 Than( you.Koice9 This is the last call for flight number ';,52" no# boarding gate $2.-ill -loggs gets on the plane

Koice9 ;adies and entlemen" pleas fasten your seatbelt and etinguish allcigarettes. %e are preparing for ta(e:off.'t customs. .ill .loggs has rather bumpy flight, then the plane lands )e gets

off the plane and goes off towards customs and immigration )e spea%s to a customs

officer /012

C79 )ave you got anything to declare, 3ir?-. -loggs9 ?o" nothing in particular.Do & have to declaremy camera&C79 ?o" that=s all right" sir. 0ould you open your briefcase please&-. -loggs9 Certainly.C79 4o through the green channel, please-. -loggs9 Than( you.

Air tr'*#+ trou:+#O*#r:oo5in$If you travel first class" this should not happen" but as the no:sho# rate is 15L for

both business and economy seats" for the latter t#o this is standard policy. 4o chec(

in early to reduce the ris( of being bumpedD.C'nc#++'tionIf you are ta(ing several on#ard flights on the same airline and you s(ip one of

them" the subse)uent boo(ings may be cancelled. -e sure to contact the reservationsdepartment to ma(e sure there is no (noc(:on effect.

Uncon)ir!#d )+i$-tIt #ould seem illogical that once you have boo(ed and paid for your flight" you

have to reconfirm. Certain flights ho#ever have to be confirmed either $0 or /2

hours before departure. Chec( #ith your travel agent before going.I++n#' surprising number of illnesses" both common diseases such as measles and

chic(en po and more serious ones such as diphtheria or mumps can prevent youflying out. The policies vary from one airline to another so it is better to chec( #iththe airline concerned. They may as( you to produce a medical certificate saying thatyou pose no ris( to other passengers or airline staff.

No 'ort@ou are unli(ely to be able to travel on an airline if you have forgotten your

passport" if it has epired or if you don=t have the right visa. This is because thecompanies can be heavily fined by the immigration department of the country you

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are flying to. 4o do chec( your documents particularly the epiry date! before youleave.

G't# c+oin$ ti!#The closing time varies from one another but the ground staff at the departure gate

can refuse entry if you are too late.

Drun5#n or diord#r+( :#-'*iourIt is an offence both to board a plane drun(" and to get drun( on the plane. Theground staff can prevent you from boarding" and the captain has the final decision.Bust stic( to #ater.

?o5#In these days of high security flying" a Ao(e about #hat you have in your baggage

such a bomb!" or saying that you did not pac( your o#n bag" can lead to an arrestand even prosecution. 4o (eep your Ao(es and good humor to other situations.

Exercise 6ill in the sentences using the #ords belo#7verboo(ed passengers confirm cancelledTerminal airsic( customs lost luggageInformation transfer delayed flightContact number suitcase stopover announce

a! I=m sorry there=s no seat. @ou didn=t JJJJJJJJJJyour reservation 2$ hoursin advance.

b! %e regret to JJJJJJJJJ that JJJJJJJJJJ T%' *35 has beenJJJJJJJJJJJJ#ill be late!.

c! I=m afraid your luggage has been held up in JJJJJJJJJ.d! JJJJJJJJJJ JJJJJJJJJJ for Miami should proceed to gate 10.e! 7h noE I=m in the #rong JJJJJJJJJJJJJJJJJ.f! My JJJJJJJJJJJJ hasn=t arrived.g! @ou=ll have to go to JJJJJJJJJJJ" then.h! I=m sorry 4ir" the plane has been JJJJJJJJJJJJ" the net one is in an hour.

i! There are no seats. The plane is JJJJJJJJJJ.A! Could you please leave a JJJJJJJJJJJJJJ.(! %ould passengers for flight T%' *35 go to the T%' des( in hall 10 for

further JJJJJJJJ.l! I hope it=s not bumpy ride < I get JJJJJJJJJJJJJ.m! I boo(ed a direct flight #ithout a JJJJJJJJJJJJJJ.

%2"Tr'*#++in$ :( r'i+ @tr'in/ :( .'t#r @#'/ ri*#r 'nd :( ro'd @c'r/ :u Vocabulary

T-# tic5#t (ou !'( :u(A single tic%et, a return tic%et, a through tic%et, a firstclass tic%et, a second class tic%et, a non(smo%ing carriage, a tic%et office

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At the railway station: *he first class5last train6 an early5late train, the mil%

train, what time does the next train for 7ortsmouth leave? &s this train going to

8aidstone, please?, Which platform for 7ortsmouth, please?, Where will the

carriage be on the platform? &s there a waiting room? 9pon arrival there are

connecting trains We can get a train right through to

&s there a direct lin% to the high(speed ferry to yde

Dialogue:At t-# r'i+.'( t'tion.ill .usy tal%s with a station master /382 at the railway station

-.-usy9 >cuse me" what time does the next train for 7ortsmouth leave?4.M.9 't 1$.1*" then at 1$.$*" after that every half hour until 22.1*.-.-usy: Where will the first class" non:smo(ing carriage be on the platform?4.M.9 @ou should #ait in the middle of platform.-.-usy9 Which platform does the train for 7ortsmouth go from" please" and is

there a waiting room?

4.M.9 Platform$" but you=d better hurry" 4ir" it=s about to leave. -.-usy9 7ne last )uestion < is there a direct lin% to the high(speed ferry to

yde?

4.M.9 @es" there is. @ou Aust need to #al( do#n the platform and the ferry is#ell:indicated. @ou=ll need about 15 minutes but the ferry usually #aitsthe ;ondon train.

-.-usy9 Than( you.

Vocabulary

Could you tell me #here the Isle of %. ferry goes from& 6oot passengers follo# the green mar(ings. Ho# long is the crossing& It=s only a 1*:minute ride. ' boarding lounge ' hovercraft Dialogue

At t-# )#rr( ort.ill .usy wants to ta%e the ferry and tal%s with the harbor master-. -usy9 I=ve Aust come from ;ondon and #ant to get over the #ater 0ould you

tell me where the &sle of Wight ferry goes from?

H.M.9 Have you got a through tic%et& If not" you=ll have to go to the tic%et officefirst.

-. -usy9 That=s all right. I bought a through tic(et in ;ondon.H.M.9 ;oot passengers follow the green mar%ing to the boarding lounge.

7ther#ise" you could ta(e the 6ast Cat : it=s our ne# super:speed ferry" it leaves in

ten minutes and it's only a +-(minute rideHo#ever" you can only ta(e hand:luggage. pon arrival there are connecting trainsto ta(e you #here you #ant. @ou

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could also ta(e the hovercraft#hich is only a 15 minute crossing and you arrive nearthe to#n centre.

-. -usy9 It=s difficult to decide.H.M.9 If it=s comfort you #ant" ta(e the club lounge on the ferry: there are

business facilities including des(s" electronic soc(ets and phones: you can even send

a fa if you #ant. There=s also a #aiter service and free ne#spapers if you #ant torela.-. -usy9 That sounds li(e the best idea: how long is the crossing?H.M.9 It usually ta(es 3* minutes: the sea is calm today so there should be no

delay.-. -usy9 'nd #hen it=s rough&

Tic5#t in)or!'tion: Tic(ets are available from tic(et agents or ports or on the boats in high season

it is sometimes not possible to buy tic(ets on board!. Tic(ets prices are regulated bythe government.

: Three classes of tic(ets9 first luury!" second and third dec(!: most peopletravel dec( class. If you buy on board you #ill probably get a tourist class tic(etdec( plus 25L surcharge!.

: ' return tic(et usually means a 15L discount.: Half:fare for children aged $ to15

: Cash payment only credit cards not usually accepted!.

: Tic(ets are normally non:transferable.

Vocabulary't the bus stop9


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-.-usy9 Than( you." pence please. Here you are" 4ir.-. -usy9 Than( you very much.

L#on , IN T8E TO&N @CIT>,21T-in$ to ## in t-# to.n2 &-#r# in t-# to.n Vocabulary9

To#n centre do#nto#n 'm.>.!" shopping centremall" s)uare" bridge" rail#aystation" bus station" undergroundsub#ay 'm.>.!" police station" airport" ferryportsea port" ban(" postmail office" hotel" cafN" supermar(et" apartment bloc(

apartment house 'm.>.!" bloc( of flats" crossingcross#al( 'm.>.!" pelicancrossing" 8ebra crossing" intersection" cycle path" school" library" par(" museum"theatre" church" motor#ayepress#ay 'm.>.!"" traffic lights" traffic Aam"boo(stallne#s:stand'm.>.!" telephone bo" litterrubbish bin" bench

%here in the to#n& In the middle of the par(" on the other side of to#n" cross thestreet" round the corner" aton 'm.>.! the corner of the street" at the traffic lights"opposite the hotel" in front of the rail#ay station" near the airport" bynet to beside

the seaport" inon'm.>.!" the high streetmain street'm.>.!" in the same street asthe post office" behind the to#er bloc(" through the sub#ayunderpass" under thebridge.

Dialogue:

A Is this the #ay to the Central Par(&-9 @es" it is. ?o it isn=t'9 Is this the right #ay to the car par(&C9 I=m sorry I don=t (no#. I=m a stranger here myself.'9 Ho# do I get to the seaferry port&

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F9 I=m going that #ay" I=ll sho# you. It=s in that direction" but I=m not sure #hereeactly. o along here and as( again.

'9 Foes this bustrain go to the to#n centre&>9 @es" it does. ?o" it doesn=t. @ouOre on the #rong bus.'9 >cuse me" can you tell me #here to get off&

>9 o t#o stops and get off at the net stop at the net stop bus one.'9 >cuse me do I have to change&>9 @es" you have to change at the fourth station.'9 >cuse me" #here=s the net bus stop&69 It=s round the corner to the left. It=s the second turning on the right.'9 I=m loo(ing for Kictoria 4tation" is it far from here&9 It=s not far" you can #al(. It=s on the other side of to#nG you=d better ta(e a

tai.

,2" A5in$ 'nd $i*in$ dir#ction in t-# tr##t's(ing the #ay9 >cuse me #ould you tell methe #ay to Ho# I can get to the airport&iving directions9 Carry strait on. eep on for about *55metres. o strait ahead

along this street till you come to the traffic lights. Ta(e the number 3. Ta(e bustrainto ;ondon.

Turn leftright at the traffic lights: la semafor o luati la stingadreaptaTa(e the %inchester +oad: mergeti spre drumul spre %inchester

Ta(e the second eit: a doua esireTurn into Miles 'venue: cotiti pe Miles 'venueo up the road as far as: mergeti drept pina laTurn round at the end of the road: va intoarceti la capatul drumuluiIt=s on the corner ofstreet and street: este pe colt intre si @ou are nearly there: aproape ati aAunsIt=s on your leftright : este la stngadreapta dumneavoastra

Pr#oition u#d to -o. t-# dir#ction't" from" into" in" out of" over peste!" above" throughprin!" opposite" up" bynet

to" beside" bet#een" around" in front of" to" on" off" under" belo#" along" to#ards"do#n" near" a#ay from" behind.

Exercise 6ill in using the proper preposition Where are you going?a! o JJJJJJJJ the par(.b! Frive JJJJJJJ the flyover. pasaA!c! It is JJJJJJthe corner of -riton +oad and >lbury 4treet.d! The car par( is JJJJJ the cinema.e! He goes to #or( JJJJJJ a bicycle.

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f! Par( the car JJJJJJ the office.g! The ban( is JJJJJJthe High 4treet.h! It=s a long #ay JJJJJ;and=s >nd JJJJBohn o= Croats.i! The office is JJJJJJ the sho#room.A! o JJJJJJthe hill.

(! CarefulE There are road #or(s JJJJJJ.l! Frive slo#ly JJJJJthe housing estate.m!The factory is JJJJJJ the H;P plant and the 746 #or(s.n! Come JJJJJJ Melbury +oad JJJJJJ 4ummer 4treet.o! o JJJJJJthe #arehouse and stop at reception.p! o JJJJJJthe level crossing.)! o JJJJJJthe roundabout and ta(e the second eit.r! The bureau de change is JJJJJJJthe -udapest Hotel.s! et JJJJJthe motor#ay at eit 15 and JJJJJ at eit 1/.t! o JJJJJ the station" and turn left.u! The factory is JJJJJJ the no entry sign.v! The urban activity 8one is JJJJJ the ring road.#!o JJJJJ the main street as far as the traffic lights.! The industrial estate is JJJJJ the to#n centre.y! The plant is Aust JJJJJthe shopping mall.8! @ou can get a tai JJJJthe to#n hall.

Dialogue:In t-# tr##tArno ones is into his car and wants to find the Wayfield offices

'.B.9 >cuse me. Ho# do I get to the Wayfield offices, please?P.-.9 ;et me thin( Ta(e the %inchester road" turn right" ta(e the fourth turning

on the left" (eep going until you get to the roundabout" ta(e the second eit and it=sstrait on past the @oungster factory" it=s on your left.

'.B.9 Could you sho# me on the map&P.-.9 @es" of course.

'.B.9 Is it a long #ay&P.-.9 7nly about fifteen (ilometers.'.B.9 Ho# long #ill it ta(e to get there&P.-.9 't this time of day" about half an hour: this is rush hourE'.B.9 >cuse me" I=m lost. I=m loo(ing for the %ayfield officer.P.-.9 7h dear. @ou=ve gone the #rong #ay. @ou=ll have to turn round at the end

of the road" go bac( to the roundabout and ta(e the first eit. 'fter that" you go upthe road as far as the @oungster factory" turn left into Miles 'venue" Then come outof Miles 'venue into Belly 4treet and you can=t miss the office bloc( on the right.

'.B.9 Could you dra# me a map&P.-.9 Certainly. Have you got a pen and paper&

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' B.9 Here you are" and thin( you very much for your help.P.-.9 @ou are #elcome.,2% In)or!'tion r#=u#t 4olicitarea informatieiVovabulary9 %hat you may say

>cuse meG I=m a stranger in these parts>cuse me" I=m lostCould you tell me #here the ban( is" please&Is there a ban( near here please&Ho# do I get to please&Ho# far is it&Is it a long #ay&Ho# long #ill it ta(e to get there&Could you sho# me on the map&Than( you any#ayG Than( you for your help.%hat may be ans#ered&I=m afraidI=m sorry that I don=t (no#I don=t come from here.To as( again: mai intrabati@ou have gone the #rong #ay.: ati gresit drumulo straight along the High street : mergeti drept inainte pe drumul principal

Exercise Arrange the sentences in a correct order to ma%e up a

dialog5conversation.

*axi please@a! Here you are. eep the change.b! That seems a bit epensive.c! %here to" sir&d! %e=ve arrived at the airport" sir.

e! ;oo( at the sign The driver has the right to accept or refuse the hireD.f! Could you give me a receipt&g! I=ll have to charge a special rate for the mon(ey and ecess baggage.h! Certainly" enAoy your flight.i! I=ll be about *5Q" sir.A! Than(s you s)uire.(! I=d li(e to go to the airport. %hat is the tai fare to Heathro#&l! 'll right" then.

L#on 0 MEANS OF TRANSPORT2 RENT A CAR

0212 M#'n o) tr'nort13


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-us" coach" tramstreetcar 'm.>!"Trolley:bus" taicab 'm.>!" car" sports car"police car" ambulance" motor bi(e" scooter" bicycle" undergroundsub#ay 'm.>!"train" high speed train" plain" helicopter" ship" boat" motor boat" ro#ing boat" yacht"ferry coach" lorry" trac(.

Tet9 Tr'*#++in$People can use different means of transport.The bicycle is the cheapest. The motorcycle is also cheap but it is not good for

long distances.%ith a car people can travel comfortably for long distances and they don=t get

very tired.-eautiful and comfortable ships cross seas and oceans from one continent to

another.Planes carry passengers very )uic(ly to various parts of the #orld. @et" many

people believe that the best means of transport is the train. They li(e to sitcomfortably in the train and admire the nature through the #indo#. If they arehungry they may have their meals in the dining:car. If they travel at a long distancethey buy tic(ets in a sleeper. Train lovers li(e to meet ne# people on the train andtal( to them. Most people prefer to travel by through trains. People go to a boo(ingoffice to get tic(ets. They may buy single or return tic(ets.

02" R#nt ' c'r

VocabularyI #ould li(e to rent hire a carCould I see your driving license please&Could you fill in this form&There is unlimited mileage.The tan( is full.Here are the (eys" the car is in the underground car par(.I pic(ed up the car at the airport.

It=s on my epenses.7n the roadTo follo# the directions carefullyThe distances are huge.The main roads4ingle line trafficThe road signsThe high#ay policeTo Aump the traffic lights.To get caught in a traffic4ecurityIt=s icy there are icy patches

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The road is sno#boundThe motor#ay is fogboundThe seat:belt is compulsoryFo not eceed the speed limit?o over:ta(ing : nu este permisa depasirea

02%2 Ro'd i$n 'nd .'rnin$ INFORMATION 3 ORDER

1. eep left < RineRi stSnga2. +educe speed no#3. >it$. Halt : stop*. Turn on lights,. %aiting limited 0am:,pm 25 minutes in any hour! < limita de asteptare/. 4ingle file traffic < sens unic0. 4lo# < conduceti cu vite8a mica&ARNING

1. %atch out for children < atentie copii2. ive #ay @ield: cedare3. Fiversion : deviere$. ;o# bridge < pod Aos*. Fuel carriage#ay maAor road ahead < drum pricipal


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What day are you flying on?

Would you li%e to travel .usiness class or


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B.+.9 6ine" so what time is the direct flight to 3an ;ransisco?T.T.9 It leaves from Heathro# airport at 15.1* am $ou'll need to chec% in one

hour before departure.B.+.9 That sounds fine. Can you deliver the tic(ets to my office&T.T.9 Certainly. $ou will need to confirm your reservation #C hours before

departure. Could you give me your credit card number" and your address


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declared in advance and additional charges are paid. The carrier assumes noresponsibility for fragile or perishable goods. D'n$#rou $ood in c-#c5#d 'nd c'rr(


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L#on 6 TOURIST ATTRACTIONS AND FACILITIES

621 Tourit 'ttr'ction 'nd )'ci+iti#Types of tourist attraction and facilities9 museums" cathedral" churches" par("

hotel" amusement par(" botanical gardens" shopping mall 4! do#nto#n 4!gallery" harbor" ban(" telegraph.

4ydney=s top fifteen tourist attractions.91 ?ational Maritime Museum ')uarium

2 Chinese arden and Chinato#n 15 4ydney 7bservatory3 4ydney Harbour -ridge 11 ;una 'musement Par($ Museum of Contemporary 'rt 12 4ydney To#er* ueen Kictoria -uilding 13 4ydney Harbour, 4ydney 7pera House 1$ Taronga Uoo/ +oyal -otanical arden 1* -ondy beach0 'rt allery 7f ?e# 4outh %ales

TET T8E REPUBLIC OF MOLDOVAMoldova is a small" but beautiful country. Many people call it a horn of plenty.

There are lovely vineyards and orchards full of delicious grapes and fruits here. Itloo(s li(e a bunch of grapes on the map of >urope.

%e are very proud of the ancient Codrii. They (eep lots of secrets about thehistory of this s#eet piece of land.

The river ?istru can tell you a lot of legends and tales about our country and itspeople. The t#o medieval Moldovan fortresses are on the river ?istru. ?umerousmonasteries #ere built on the +aut and the ?istru +iver" in the #oods and otherplaces of rare beauty.

There is one thing that ma(es Moldova special. It is the #ells" that are travelers=best friends. There is nothing better on a hot summer day that the clear and cool

#ater of the #ells. ?o#here in the #orld can you see many #ells along the roads" invillages and to#ns. Houses in Moldova are another attraction. Moldovans believe that everyone

should plant a tree" build a house and dig a #ell.The heart of our country is Chisinau" its capital. This #hite and splendid city is

situated on seven hills. The people of Moldova are very special" too. ind" hard#or(ing and hospitable"

they are also very artistic. >verybody admires our beautiful ballads and doinas.

P+'c# o) int#r#t in M'+do*'4oroca 6ortress 1$!

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The Curch Monastery 7rhei" 1015!The hermitage of -utuceni" 7rhei < 4chitul -utuceni4pring Calaraseasca" 7cnita: IsvorulThe 7a(:tree of 4tefan the reat Cobilcea" 4oldanesti!The Monastery Capriana 4traseni" 1*$*!

+epicolous Monastery Tipova +esina" 1,:1/ century! < manastirea rupestraThe river ?istruThe church 4f. Fumitru 7rhei !+udi Monastery" FonduseniThe Monastery ?oul ?eamt Chitcani" 4lobo8ia!The house of the painter Igor Kieru Cernoleuca" Fonduseni!4aharna Monastery" +e8inaThe church 4t. Maria is dormitionD Causeni" 1*:1/ century!

P+'c# o) int#r#t in C-iin'uThe ates of the CityParliament +epublic of MoldovaThe +esidence of the President of MoldovaThe church Chuflea?ational PalaceMunicipality of Chisinau The To#n hall of ChisinauTriumphal 'rch

'rt museumThe Circus 7rgan HallThe House of Culture of rail#ay #or(ersThe monument to 4aint 4tefan the reatThe church 4aint Parascovia of 4i(hla?ational Museum of 6ine 'rts?ational Museum of HistoryCathidral the -irth of od

The church of 4t. PantelemonThe Cathedrale of 4t. Tiron Ciuflea church!

62" At t-# :'n5 T(ic'+ -r'#

Tell me" please" #here I can change dollars into euros&%here is the nearest ban(&%hen are the ban(s open here&Is the ban( open no#&%hen are the ban(s closed here&I #ould li(e to change euros into pounds.Change me" please" dollars into local currency.

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%hat is the echange rate today&@our passport" please. Here are my passport.@our address" please. %here do you live&Here is my address.I #ant to use this chec( in dollars" please.

ive me large ban(notes" if you can. I need some change.Change me this ban(note bill 'm. >.! into small ! change.I #ant to open a ne# account here. %hat (ind of an account #ould you li(e to

have&I need a current account a deposit account.@our identification" please.%hat can be the rate of interest from my money&@our interest can be from three to five per cent.'nd #hat about getting a che)ue:boo( and a credit card&@ou can have both9 a credit card" a che)ue:boo( and some other services of our

ban(.;et us fill in a fe# forms.ive Ma(e me a state of my account" please. ive me the receipt.I #ant to pay some money into my account" please.Pay four hundred pounds in to! my current account" please.I #ant to #ithdra# money from my account" please.I=d li(e to close my account. 4hall I sign this& 4ign here" please.

Dialogue At t-# :'n52'usto!er9 Hi. IVd li(e to deposit this chec( into my savings account.Teller:7. That gives you a ne# balance of Q *,.'usto!er9 Than(s. Can I order ne# chec(s #ith you as #ell&Teller:?o" customer service #ill ta(e care of that.at the customer service counter!'usto!er9 Hi. IVd li(e to order ne# chec(s.

(ervice )'(*:%hatVs your account number&'usto!er:I #ish I could find my chec(boo(E I must have left it at home. IVmsorry" but I donVt (no# the number by heart.

'(:ThatVs 7. If you give me your name" I=ll chec( my computer.'usto!er:'ndre# eller.'(:'nd your social security number&'usto!er9 233 *, /35.'(:7" here you are. %ould you li(e a bo of five hundred or a thousand

chec(s&'usto!er9 6ive hundred #ill do for no#.'(9 %ould you li(e your address printed on your chec(s&'usto!er9 @es" and my phone number" please.

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'(:?o problem. IVll put the order in today. TheyVll be mailed directly to you.'usto!er:Than(s. 'lso" I=m interested in getting a car loan. Fo you happen to

(no# #hat the interest rates are&'(:That depends on the amount you borro#. -ut youVll have to tal( to one of

our loan officers.

'usto!er:I see. %here can I find a loan officer&'(:7ur loan department is located on the second floor.'usto!er:Than(s. 7ne last )uestion. Fo you have any credit card applications&'(:@es" hereVs one.'usto!er:@ouVve been very helpful. Than( you.'(:@ouVre #elcome.

L#on 7 8OSPITALIT>

721 M'5in$ ' :oo5in$ on t-# t#+#-on# 'nd :( +#tt#r3)'HVocabulary &-'t (ou !'( :# o))#r#da single5 twin room

double room

a suit with bath5 shower5 bathroom

a front room

to loo% into the sea or sea view

Would you li%e full board or half board?

Do you have air conditioning in your rooms?Boo5in$.ell's )otel, how can & help you?& would li%e to reserve5 boo%= in the name of 3mithwe're fully boo%ed

&'m afraid we have no vacancies on that date

0ould you tell me the price, please?

&ncluding full E" pm?for a late5early chec%(inwe'll require a depositWe loo% forward to meeting you

Dialogue

B8.ell's )otel, how can & help you??S& would li%e to reserve a single room with bath in the name of 3mithB8Certainly" sir. %hat date&?SThe 1,thBune for t#o nights.B8&'m sorry, we're fully boo%edon 1/thBune.

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?SThat=s all right" I=ll come on 1* thBune instead" for t#o nights.B8Would you li%e full board or half board??SHalf board please. 0ould you tell me the price, please?B8*hat's CCF per room per night, including full


24/39

@es" please ring until I ans#erECould I have a #a(e:up call at ,.35" please&L#'*in$ t-# -ot#+I=d li(e to chec( out please.I=d li(e to settle my account" please.

I=d li(e to pay my account.Certainly" %hat room number&%hich room #ere you in&%hat is the room number&%hat time do #e have to vacate the room&;ast chec( out time is at noon.Fid you use the telephone or the mini:bar&Ho# #ould you li(e to pay&%ith my company payment card. 4ign here please.Have a good trip

Exercise +atch the ,Top an" Tail-

a! ood morning" 4tar Hotel 1!a doublesinglet#inb! I=d li(e to boo( 2! #e=re fully boo(edc! Certainly" #hat 3! could you hold the room&d! %ould that be full $! rates&e! %ould you li(e a suite or *! a confirmation by fa&

f! ho# much does it cost ,!ho# can I help you&g! the price includes /!a deposith! I=m afraid 0! at 15 am and $ pmi! Could you sent me ! brea(fast and all taes.A! I #on=t arrive before pm 15! conference facilities.(! 6or all reservations" #e re)uire 11! date&l! Fo you offer #ee(end 12! per night" please&m! %e #ill need full 13! a room.

n! %e should li(e refreshments 1$! a che)ue for the deposito! Please find enclosed 1*! board or half board&

TET T8E PRIORIT> BELL 8OTEL%e have an ecellent range of rooms to offer the business mar(et" #hich provide

a variety of si8es for different applications. This leaflet contains the floor areas"po#er and telephone connections" capacities and travel details. Ho#ever" if you haveany special re)uirements" our Manager or reception #ill be pleased to help.'dvanced boo(ing is essential as the Hotel is used commercially all year round.

T-# r#t'ur'ntthis room is ideal for ban)uet" buffet" or formal settings" as #ella large meeting room for conference or seminar activities.

2$


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T-# ++ roo!this is a room #ith plenty of light for smaller business meetings#hich can be served easily for bar and catering re)uirements.

T-# .'itin$ roo!a small private room off the main loungereception area" idealfor small board" committee or sales meetings" intervie#s" etc.

S#!in'r #=ui!#nt inc+ud# flip charts and pencils" television and video"

screen" fa machine" computer #ith internet facilities" 7PH overhead proAector!.T-# :#droo! all forty bedrooms single" t#in and double! are comfortablyfurnished and are en:suite #ith 4(y TK" radio" direct dial telephone and courtesy teaand coffee. ;aundry and dry:cleaning facilities are available.

Ot-#r -ot#+ )'ci+iti# indoors heated s#imming pool" gymnasium and steamroom" private enclosed car:par(" epress chec(out and free airport shuttle.

Fisabled facilities including lift.olf" e)uestrian and fishing facilities available nearby.Exercise ;ind out the words which correspond to the definition bellowa! ' place to hold a meeting9JJJJJJJJJJJJJJJJJJJJJJJb! The surface area of the room9 JJJJJJJJJJJJJJJJJJJJc! Ho# to get to the hotel9 JJJJJJJJJJJJJJJJJJJJJJJJJd! 4omething you #ant Aust for you9 JJJJJJJJJJJJJJJJJJe! -oo( before you arrive at the hotel9 JJJJJJJJJJJJJJJJJf! @our needs for food and drin(9 JJJJJJJJJJJJJJJJJJJJJJg! ' paperboardD9JJJJJJJJJJJJJJJJJJJJJJJ

h! @ou need it to sho# transparencies9 JJJJJJJJJJJJJJJJJJJJJi! ' bedroom #ith t#o single beds9 JJJJJJJJJJJJJJJJJJJJJJJA! ' private bathroom9 JJJJJJJJJJJJJJJJJJJJJJJJJJJJJ(! Telephone #here you do not need the s#itchboard9 JJJJJJJJJJJJJl! 6ree tea and coffee: offered by the hotel9 JJJJJJJJJJJJJJJJJJJJJJm!To #ash your clothes9 JJJJJJJJJJJJJJJJJJn! To (eep fit and healthy9 JJJJJJJJJJJJJJJJJJJJJo! To (eep your car safe9JJJJJJJJJJJJJJJJJJJJJJ

p! Chec(:out faster than a traditional one9 JJJJJJJJJJJJJJJJJJ)! -us to and from the airport9 JJJJJJJJJJJJJJJJJJJJJJJJJJr! >)uipment for people #ith special needs" including going up and do#n stairs9

JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ

TETC-#c5in$ in ' -ot#+Part 'The tourists arrive at the hotel. The receptionist 4'9 reception cler(! chec(s

them in and assign their rooms. The guide tells the tourists about the hotel=sfacilities. The tourists as( him )uestions about entertainment" shopping andsightseeing.

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The guide tries to ma(e things easy and pleasant for each tourist. %hen there areproblems" he ta(es care of them immediately.

Part -@ou #ill get the (eys to your room in a fe# minutes. In the meantime" (indly fill

in this registration formcard and hand them to the hotel receptionist together #ith

your passport!.%ould #ill you follo# me please&%e=ll go up in the lift" 4' elevator!. %e=ll ta(e the lift to the second floor. 7r

#e=ll ta(e the stairs. The lift is out of order so #e=ll have to #al( up.The rooms are to be vacatedG you #ill have to vacate your rooms before noon on

the day of departure.Part CThe hotel has a )uite lounge:barcoc(tail bar" a spacious dining room" a restaurant

and a coffee shopa cafN.7n the ground floor you #ill find a currency echange office" a ne#: stand" a gift

souvenir shop" a handicraft shop" a car rental agency a car hire office" and a publicphone public call boes. 7n the first floor there is a TK room" and a children=splayroom.

In the basement there is a sound proof disco. 7ther amenities include a sauna" agymnasium" a barber shop and a beauty salon a ladies= hairdressing salon a ladies=hairdresser.

There are t#o pools" one for the gro#n:ups and another for the children. There=s

also bo#ling" mini: golf and table tennis. >very evening an ecellent band plays fordancing in the hotel.

'll rooms have private bathroomsho#er" color televisionTK #ith remotecontrol" radioalarm cloc( radio" in: house video" telephone and tea:and:coffee:ma(ing facilities.

'll rooms have air:conditioning" hair:drier" and mini bar a refrigerator stoc(ed#ith refreshments.

Telephone operators handle calls and provide a #a(e < up service. If you #ant

anything" dial the hotel operator or dial directly the etension of a service you desire.The hotel restaurant is open until 11 pm. -ut if you #ant something to eat later thanthat" Aust call room service. %hen you got out" please leave your (eys at the receptiondes( 4'9 front des(!. If you have any problems or complaints" please let me (no#.Today #e=ll have lunch in the hotel dining room at one o=cloc(. I=d li(e to meet youin the hotel lounge at 12.$*. 4ee you then.

L#on 9 PUBLIC SERVICES921Pu:+ic #r*ic#Vocabulary

Central heating" running #ater2,


27/39

%ater supply" gas supply" electricity supply+ail#ay" post office" mail delivery" public transportCable television" telephone" telegraphFray cleaner" shoe repair" amusement par(Cinema" theatre" disco" restaurants

Pubs and burs" cafes" canteen" public library" internet cafN;aundrydry cleaning etc.

Exercise

&-ic- #r*ic# do (ou n##d1! I need to bro#se on internet cont'ct laundry dry cleaner2! I #ould li(e my brea(fast in my room chambermaid housemaid3! I have too many bags and need help duty manager$! I #ant to change money front des( reception!*! I thin( my suit is rather dirty,! I need to #a(e up early the ban(/! I need to ma(e a complaint0! I need some clean clothesE ;aundrydry cleaner! I need a tai to get to the factory front des(

15! I need to tal( to someone responsible bell:boy about the conference facilities business centre 11! Ineed some more soap room service

Exercise 0hoose the proper variantI=m afraid it isn=t #or(ing.a! I=m afraid the doesn=t #or(.Heating < satellite television


28/39

92" 't-#r 'nd c+i!'t#Tropical climate" continental climate" temperate climate. WXYZ[\]^_[` _["

_Y[]` _[" ]X]` _[ Climatic tropical" climat continental" cuclimat temperat!

It=s cold. It=s hot. It=s humid.High lo# air humidity: j^Y_k [_k Y^ YG umeditatea a aerului

mare mica

It=s cloudy qY Y\Y! It=s foggy qY Y!It=s #indyj]X]Y!%ind sheltered j]]X []Y" ferit de vint!It=s sunny. Y]\Y!G 4olar radiation Y]\k X[[kG radiatie solare!It=s frosty YXY`" geros! It=s chilly YYY" racoare!It=s foggy. `.!There is little fog ]^] ]YY G rareori ceata!

It=s stormy XY]" furtunoas! It=s cool YYY" racoare!It=s raining. w] Y! Precipitation. +ainy periodIt=s pouring burea8a! It=s dry ^k ZYY" uscat!It=s belo# 8ero

-ree8e ]]X" X[! It=s sno#ing w] ^]!6lood Y][]! Frought ^" seceta!

average air temperature in summer#inter < X]kk ]Z]XX Y ]Y [Y` G temperature medie a aerului vara iarna

day night temperature: ]Z]XX ] Y\x"temperature 8iua noapteaTemperature is sho#n in degree Celsius< W]Z]XX ZY_ X^]^[kG temparatura este indicate in grade Celsius

There are fe# cloudy and rainy days < z^ ]^_Y_Y Y\Y [ Y[] ["rareori ploua sau cer inorat

6resh clean air" free of dust and allergenic agents factors: ][` \[^`Y" ] Z[ [ ]X] ]Y {_YXY" aer curat" lipsit de praf si alergeni

L#on 1; AT T8E RESTAURANT1;21 C't#rin$ #t':+i-!#nt 'nd r#t'ur'nt t'))T(# o) c't#rin$ #t':+i-!#ntreat establishment < restaurant mare;ittle restaurant < restaurant micsual standart restaurant < restaurant cu standart obi|nuitFe lue restaurant < restaurant de lu: clasicHotel restaurant < restaurant de hotel

-oarding house" pension < restaurant pensiune" familialCanteen < cantina studenReasc!%or( restaurant < restaurant de Snterprindere

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Through#ay motor#ay restaurant < restaurant rutierFining car < vagon: restaurantTraditional restaurant: restaurant cu specific local

(peciality restaurant< restaurant de specialitate: cu specificChinese restaurant < restaurant chine8esc

Italian restaurant < restaurant italian7riental restaurant < restaurant oriental6ishermen=s restaurant < restaurant pescrescTur(ish restaurant : restaurant turcescHunter=s restaurant : restaurantvSntorescKegetarian restaurant < restaurant vedetarian6ast:food restaurant < restaurant cu servire rapida'utomatic restaurant < restaurant automat4elf:service restaurant: restaurant cu autiservireFrive:in restaurant: restaurant rapid pentru automobili|ti-eer ale house: berriePub:cSrciumInn : han%ine cellar: cramaCoffee shop < cafeneaTea room < ceainarieice:cream parlor < gelaterie

pastery < pie shop < patisserie placintarienightclub < club de noaptenight bar" cabaret" casino" disco bar" dancing bar .R#t'ur'nt t'))+estaurant director" restaurant manager" restaurant chef" assistant manager" head

#aiter sef de sala!" #ine #aiter somelierul!" #aiter server" #aitress "assistant"cloa(:room attendant garderobiera!" porter portar: usier!" boss o#ner proprietar!.

Poition

The head #aiter9 7rgani8es the service" chec(s the service" chec(s the tables anddining < room clearing" #elcomes and greets the guests" places the guests at the tableoffers the menu and the #ine list" ta(es the order" advices the guests in ma(ing theirchoices suitable dishes and drin(s!" receives and deals #ith the complaints" ma(esthe day=s bill of fare.

The station #ater9 Ta(es part in setting the tables" sits the guests at the tables"advices the guests" serves the guests" ma(es and chec(s the bill" issues the bill" seesthe guests off" than(s and greets them" deals #ith their complaints.

%ine #ater9 Presents" recommendssuggests" serves the drin(s" organi8es (eepsthe #ine: cellar.

The #ater#aitress.9 Is polite" is respectful" is attentive" is not indifferent"apologi8es" as(s for permission" is punctual" is correct" has professional tact" listens

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attentively" doesn=t insist. Provide competent information" spea(s correctly" clearly"doesn=t interfere in the guests= conversation" and fallo#s the priority and eti)uetterules.

1;2" Food 'nd drin5

A#ti#r'ssorted meat" assorted fish"Ham" pic(led mushrooms"6ried mushrooms" red blac( caviar"4ausage salami" butter"7lives" omelet"4alad" cheese"' soft


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&in# %hite red #ine" s#eet dry #ine"

Muscat" #his(y on the roc(s"-randy.

Sic#

Mustard" (etchup"Pepper" salt"4auce" vinegar"arlic.Co*#r' saucer" a glass a goblet" a plate' for(" a spoon" a soup:plate"' tablespoon" a dessert:spoon" a tea cup"' teaspoon" a (nife" a tall #ine glass"' #ineglass" a nap(in a serviette" a cor(:scre#"' table:cloth" a salt cellar"' glass" a cover a place:sitting.Exercise ""%bo"0

a! +a# < rare < medium < medium:rare < over5done < #ell:doneb! -eef < por( < horse < veal < lamb < muttonc! Chic(en < goose < tur(ey < snail < pigeon

d! 4mo(ed < roasted < chopped < grilled < ba(ed < steamed < ste#ede! Hare < rabbit < stag < #ild boar < venison < duc( < pheasantf! 4almon < trout


32/39

+artin:There #ill be t#o of us.ostess:%hatVs your name and number" please&+artin:4tevens. My number is 0,,:/1*2.ostess:4o" thatVs a table for t#o at 0. 55 p.m. #e loo( for#ard to seeing you"

Mr. 4tevens.

aiter:%e have a fe# specials on the menu this evening. 6irst thereVs a lovelypepper stea( served #ith beans and potatoes. 'nd #e have a delicious shrimp dish in

a garlic sauce served over rice.Ea:%hich one #ould you recommend&aiter:I thin( the stea( is the best thing in the menu.Ea:7" I=ll have that then.aiter:Ho# #ould you li(e your stea(&Ea:Medium rare.aiter:'nything to drin(&Ea:%hat (ind of beer do you have on tap&aiter:Miller" bud" and Coors.Ea:' -ud" please.aiter:4ure.Ea:'ctually" I=d rather have carrots than beans #ith my stea(.aiter:IVll chec( #ith the chef" but I=m sure that #on=t be a problem.Ea:reat.)a little later*

aiter:%ould you li(e some coffee or dessert&+artin:I could go for some coffee" and you&Ea:?othing for me" than(s.aiter:'merican coffee" sir&+artin:IVd rather have a cappuccino and the chec(" please.aiter:+ight a#ay.

Dialogue:

&2 ood evening" sir. Ho# can I help you&M2-.9 I=d li(e a table for dinner" please.&29 %ould you li(e to sit in the corner or by the #indo#&M2-.9 7ver there #ould be fine. Could you bring me the menu&&29 %ould you li(e to drin( before your meal&M2-.9 @es please I=ll have a #his(y on the roc(s.&29 Certainly. 're you ready to order no#&M2-.9 %hat do you recommend&&29 %ell" #e have today=s special springtime 4almonD.M2-.9 Ho# is it coo(ed and #hat comes #ith it&

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&29 %ild salmon #ith herbs and touch of cream sauce. It=s served #ith Aac(edpotatoes.

M.-.9 That sounds fine.%.9 %hy don=t you try the Chef=s -a(ed >ggD for a starter&M. -.9 %hat eactly is that&

%.9 It=s an egg ba(ed #ith local mushrooms. %ould you li(e some #ine #ithyour meal&M.-.9 no" I=ll Aust have some still #ater" please. ?o" maybe I=ll have some #ine.%.9 I=ll send you the #ine #aiter.M.-.9 >cuse meE I=m afraid that the egg is overcoo(ed.%.9 I=m sorry" sir. I=ll get you another one.M.-.9 I=m afraid that the salmon is too saltyE%.9 I=m sorry" sir. I=ll have it changed for you.M.-.9 I=m afraid that the #ine is cor(ed are miros de dop!E%.9 I do apologi8e. I=ll get you another bottle.M.-.9 Could I have the bill" please&%.9 Certainly" here you are.M.-.9 >cuse me E I thin( there is a mista(e. I didn=t have a dessert.

%.9 I=m sorry" sir. I=ll change the bill.M.-.9 0ould you charge it to my room, please? /il puteti include in nota de plata

a camerei2%.9 7f course" #hich room number is it&

Exercise 8atch every complaint to its opposite

%aterE >cuse me. I=m afraid thata! The meat is overdone.

b! The #ine is cor(ed.c! The plates are cold.d! It=s s#imming in saucee! %e ordered our meal three )uarters of an hour ago.f! The coffee is too strong.g! The bread is stale.h! The #ine is too cold.i! The fish is almost ra# < it=s undercoo(ed.A! The met is very tough.(! This is )uite tastelessEl! I thin( #e=ve been overcharged.

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1! This is too #arm for a chilledD #hite.2! This is too #ea(.3! %e #ould li(e to finish our starter before you remove the platesE$! %e=ve been undercharged.*! It=s overcoo(ed.

,! uite delicious./! There is not enough sauce.0! Too hot for a salad.! It=s nice and fresh.15!The meat is underdone.11!This #ine is too young.12!Kery tender.

L#on 11 LETTER &RITING

Cont#nt o) ' +#tt#r2 T-# 'ddr#.

Ms B. 4impson or Ms '. 'rafel6oreign +ights Manager Product Information ManagerChapman } Hall ;td. McCra#:Hill -oo( Co11 ?e# 6etter ;ane 1221 'venue of the 'mericas

;ondon >C$P $>> ?e# @or(" ?.@. 15525>ngland 4'

D't#2Briti- A!#ric'n12thFecember" 255J Fecember 12" 255J

S'+ut'tion2

Briti- A!#ric'nFear 4ir" Fear 4ir9Fear Madam" Fear Madam9Fear Mrs. 4mith" Fear Mrs. 4mith9Fear 4irs" entlemen9

For!'+ L#tt#r2 $2 7rchard +oad

1. -ootle ;iverpool

3$


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The Firector Tourist Information Centre ". High 4treet >eter Fevon

/ March 255$ %2

Fear 4ir or Madam ,2

I am #riting to en)uire about holiday accommodation in the>eter area. 02

I #ould be grateful if you could send me details of cheap hotels andbrea(fast accommodation in or near >eter" together #ith a mapof the city centre. 42

I loo( for#ard to hearing from you. 6.

@ours faithfully 72 @ (our i$n'tur# ate -urton 92

12your address but not your name.

"2the name or title of the person you are #riting to.%. The date.,. se9- The personVs surname Fear Mrs. 4mith! if you (no# it. 7nly use the first

name if you (no# him or her very #ell.

- VFear 4ir~ if you are #riting to a man and donVt (no# his name.

- ~Fear Madam~ if you are #riting to a #oman and donVt (no# her name.

- ~Fear 4irMadam~ or ~Fear 4ir or Madam~ if you donVt (no# the name or the

se. @ou can also use the personVs position Fear Councillor Manager etc.!.0. @ou can #rite a short statement here to introduce the main point of your letter.

This is not al#ays necessary.4. -egin #ith a sentence #hich eplains the purpose of the latter. Then #rite any

etra information. eep to the point. 7nly mention #hat is necessary. If the letter isvery short you could put everything in one paragraph. If it is longer and includesseveral points" you #ill need more than one paragraph.

6. Conclusion.

7. 6ollo# these rules for endings9- use ~@ours faithfully~ #here you have used ~Fear 4ir~ or ~Fear Madam~.

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- se Vyours sincerely~ #here you have used the personVs name ~Fear Mrs.4mith~!. ~@ours sincerely~ is" ho#ever" seen more and more in both cases.

@ou can use ~-est #ishes~" ~+egards~" ~ind regards~" etc. in letters #hich arenot very formal and #here you (no# the person or have spo(en to them often on thephone. %rite clearly and neatly. FonVt cross out.

92 @our name.

In)or!'+ L#tt#r21/ 4outh street

CarlisleC' 2, M

Tuesday 11th Bune.

Fear Clare

Than(s very much for our latter. It #as lovely to hear from you. IVm glad youVreenAoying your ne# Aob and that you li(e -ristol. ItVs nice that the people at #or( areso friendly.

%eVre all missing you here in CarlisleE -ob and Hilary had a party last #ee(endand everyone #as as(ing ho# you #ere. It #as a good party" although I didnVt get

home till five in the morning so I spent most of 4unday in bedEI donVt (no# #hat the #eatherVs been li(e in -ristol but itVs been really hot here

this #ee(. I hope it stays li(e this as Helen and I are planning to go camping in4cotland at the end of the month. It #onVt be much fun if it rainsE

%ell" no more ne#s for the moment" but I=ll #rite again soon.

;ove ?ic(

8o. do )or!'+/ #!i


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- 4emi:formal letters fall bet#een these t#o etremes. They may be to someonemuch older or in a superior position to you but #hom you (no# so #ell that you canrela the formality of your #riting. They may be to someone #hom you do not (no##ell but #ho is the same age and level as you so that an etremely formal letters isinappropriate.

A::r#*i'tion u#d in :uin# corr#ond#nc#.'dd : addressed : adresat cui&!'d#< addressee : destinatarul'd< advertisement : publicitate'2!2: ante meridiem lat! < pSn la amia8'. < appendi : aneAttn. < attention < Sn atenRiacc2/ cc< copies < adresa unde au fost epediate copii ale scrisoriiCEO: chief eecutive officer < director eecutivc). < confer < de comparatCo. < company : companiecontr. < contract : contractCor.: corporation : corporaRiecur. : 1. currency" 2. current < 1. valut" 2. curentdd: 1. dated 2. delivered < 1. datat" 2. furni8atD#." Fept. < department : departament

doc. : document pl. docs! : acte#'on: ecept as other#ise noted < dac nu este indicat altfel#nc2/ #nc+. : enclosed" enclosure < aneat" ane#Hc2/ #Hc+. : ecept" ecluding" eception" eclusion < eclu8Snd" ecepRie#Hn< epiration < termen de epirareF>: fiscal year < an fiscal-2'. : hoc anno lat.! < an curent-). < half : Aumtate

82J2/ 8J/ -2=. < head)uaters < organele de conducereid2 < id#!lat.!i.e." ie : id est lat.! : acela|iinc2/ inc+2< including : inclusivInc2/ inc. < incorporated < Snregistrat ca persoan Auridicin)o< information : informaRiein*2< invoice : facturLLC : limited liability company < 4ocietate cu rspundere limitatLtd2/ +td. < limited < cu rspundere limitatLOC: letter of commitment < scrisoare de garanRie!d#< merchandise : mrfuri!#!o< memorandum : memo

3/


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M2O2/ !2o2: 1. mail order" 2. money order < 1. transfer po|tal" 2. transfer de baniN3A: not applicable < nu poate fi aplicatN2B2/ NB: nota bene lat.!NC/ N2C2/ n3c: no charge : gratiso3+: our letter < scrisoarea noastr

PA : po#er of attorney < procur"2'. : per annum lat.! < pe an'r. : paragraph". : pages"/ 2. : per" pro lat.! < din numele=*: )uod vide lat.! < ve8i...rct< receipt : cecr#t. < report : raportr#: regarding" : Sn privinRai$. < signature : semnturur$t: urgent"VAT: value:added ta : TK'

PENTRU NOTIKE

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