Program Models for Networked Services Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002

Program Modelsfor Networked Services

Coordinating Youth ServicesCalifornia Youth Council Institute

May 14 - 15, 2002

California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002

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Connecting Daisy Petals into Programs

WIA calls for ‘networked youth services’ The “DAISY” is one way to depict a

networked system Growing a daisy is a multi-year process Resource mapping is used to describe

the details of every petal in your daisy


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Program Models in a WIA Context

Critical issue: are you “buying slots” or are you “networking services”?

Under WIA, the unit of “program” is the entire community -- all youth service elements together!

Primary role of LWIB/YC is to create operational connections across services.


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A Wild Daisy: Tucson!

In transition to an client-centered service system

www.csd.co.pima.az.us/rfpq/youthrfp.html Centralized framework and case management

services at the one stop centers (but case management to be provided through contract)

RFQ process to pre-qualify youth service vendors

Youth-by-youth service plans


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Pima’s RFQ line-up

Case management RFP Youth Work Experience/Work-

Readiness RFQ Youth Academic Instruction RFQ Youth Occupational Training RFQ Youth Development RFQ


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What has Pima learned?

It works Vendors provide what they are good at Open-ended RFQ process, including TA Significant case management training Help vendors develop “unit cost-per service” Vendors need to accept degree of service

risk Need for YC staff to manage/track service

times and availability Unusual model for YO as well as WIA


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“It’s the network, stupid”

WIA has the same generic steps as many other youth-serving programs

If you align the steps, you align the services

The devil really is in the [operational] details

‘Theoretical’ youthsystem

WIATerminology

Find youth Recruit, outreach

Figure out whatthey need

Comprehensiveassessment

Figure out a plan tohelp each youth

Individual servicestrategy

Help them get there Case management

Figure out if it worked Performance measure

Service flow for court-involved youth

Function “CYA” “WIA”

Recruitment Court sentence CYA refers ALLyouth to WIA

Eligibility for WIA Pre-release review, then co-enrolled

Assessment Pre-release Accept CYA

Service Plan At release Accept CYA

Service Delivery Multiple service providers; multiplerevenue – some from WIA

Case management Primary Limited

Follow-up Primary Limited

Performance Report WIAoutcomes

Report WIA goalattainment


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What do you need?

Working agreement -- CYA and WIA Connected information system Agreed use of assessment tools Agreed content and format of ISS Process to decide how services are paid

for Agreement on case management Agreement on performance reporting


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What does WIA get?

System referrals Youth-serving partners Leverage -- services and resources Clear role for framework and content

services System impact

Service flow for foster youthFunction “CFSD” “WIA”

Recruitment Foster carerelationship

CFSD refers ALLfoster youth to WIA

Eligibility for WIA Pre-review Co-enrolled

Assessment Chaffee plan Coordinate withCFSD

Service Plan Chaffee plan Coordinate withCFSD


Case management Primary Limited

Follow-up Primary Limited

Performance Report WIAoutcomes

Report WIA goalattainment

Service flow for alt-ed systemFunction “Alt Ed” “WIA”

Recruitment School andcommunity referrals

Communityresponsibility

Eligibility for WIA Intake process

Assessment School systems Framework provider

Service Plan School systems Framework provider


Case management Varies Primary

Follow-up Varies Primary

Performance Report educationaloutcomes

Report WIAoutcomes


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What is different about Alt-Ed?

Youth are not attached to system partner

WIA framework services and content services are more central to strategy

LWIB/YC works with schools to create options -- and funds to follow youth into alternative programs

WIA has primary case management role


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System-building models

Seattle: Funding a collaborative group of youth development providers rather than one ‘prime’ www.doleta.gov/regions/reg06/

documents/bpyaksum.cfm Corning, NY: Require multiple

providers to respond to an RFP in partnerships www.workforce2.org


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System building - leveraging resources

Identify flexible dollars Indianapolis -- Youth Employment One stop center includes 47 providers www.ipic.org/initiatives.htm

TYC &courts

TeenParents

AcademicSupport

Career dev Boys &

Girls Club

SummerJobs

BigBrothers

School-to-career

Fostercare

Assessment,ISS,

Case Mgmt,Follow-up


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Budget tools for systembuilding

First handout: “Youth GED” line item budget

2d handout: “YouthWorks” line item budget

3d handout: resource mapping result 4th handout: Integrated Budget for

“Project Thunder”

Who pays for service plan?

WIA Service Organization Service revenue

Tutoring/ study skills

Alt Ed program ADA and other

Summer job Career center Connecting activities

Leadership dev ABCD State funding

Counseling & dev Career center Adult WIA

Support Services n/ a n/ a

Occ skills n/ a n/ a

Follow-up Framework provider WIA

Alt ed Alt ed program ADA and other

Mentoring Boys & Girls Club United Way

Work experience Career center Employer


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Project Thunder budget

Focus on the functions of the project costs Each source of funds pays for services

(expenses) it is permitted to support Every contributor gets leverage Every youth gets multiple services The total performance gets measured and

reported even though WIA funded only 1/7th of the program cost.


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Impact on operations and performance

“Thunder integration” happens when LWIB/YC is a convenor and partner, not just a funder

YC is proactive, not reactive, to service opportunities

Able to better target strategic needs Integration requires clear operational links

(framework services) with other YC staff are linkers, brokers, and connectors

Documents

Program Models for Networked Services Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002