Profilepresentation2008

Proprietary material not for public disclosure without prior consent

Senior Executive ProfileSuri Surinder

July 20, 2008

Suri Surinder (917)-494-9522 Proprietary material not for public disclosure without prior consent

Jul 2008Slide 2

Senior Executive Profile: Suri SurinderPrimary Objectives

There are 2 primary objectives today: to inform and respond, and to explore and envision.

• To inform the client of the candidate’s substance and style, and respond to questions.

• To explore potential synergies between candidate capabilities and job requirements, and envision potential contributions.


Jul 2008Slide 3

Senior Executive Profile: Suri SurinderSuggested Approach

SUBSTANCE STYLE

Experiential Trajectory Professional Profile

Recent Assignments Key Accomplishments

Project Portfolio Educational Profile

SYNERGY

Differentiating Attributes Unique Service Proposition

Financial Profile

The suggested approach is to structure the dialog in 3 broad segments - Substance (hard, objective facts), Style (soft, subjective characteristics), and Synergy (potential future contributions and fit).

Key Beliefs Success Requirements Leadership Philosophy

Distinctive Competencies


Jul 2008Slide 4

The candidate’s experiential trajectory is demonstrated steady growth in responsibility, with interwoven strands of educational, entrepreneurial, and academic effort, spanning 26 years in multiple environments and disciplines, and culminating in his latest position as the key leader of Verizon’s wireline efforts and a member of the top management team.

Senior Executive Profile: Suri SurinderExperiential Trajectory


Jul 2008Slide 5

The candidate’s work history includes 18 different assignments over 20 years, with exposure to small, medium, and large teams, line and staff functions, domestic and international lines of business, and corporate, academic, and entrepreneurial environments.

Senior Executive Profile: Suri SurinderProfessional Profile


Jul 2008Slide 6

The candidate’s most recent assignments have afforded him significant P&L responsibilities and the opportunity to influence and impact a number of significant stakeholders: regional communities, national customer footprints, powerful unions, massive employee bodies, large vendor segments, regulatory and governmental entities, and influential media channels.

Senior Executive Profile: Suri SurinderRecent Assignments

Senior Vice President & General Manager, Southeast Region (Sep 07 – Jul 08) Tampa, FL • As Chief Executive Officer of this Strategic Business Unit, led 1800 management and 3200

hourly employees responsible for sales and service to 1.5M customers in Florida, North Carolina, and South Carolina. Responsible for $1.7B in retail and wholesale revenue, and $1.5B in direct margin to the business. Report to the Chief Operating Officer of Verizon Telecom.

Senior Vice President, Process Assurance & Operations Support (Apr 06-Aug 07) Basking Ridge, NJ • Operate as the Chief of Staff to COO, and am specifically responsible for providing

centralized line and staff support to 9 regional P&L-based strategic business units which deliver $37 billion in revenue and $5 billion in net income to the Enterprise

• As SVP, lead a nationwide organization of 5,500+ employees (with a budget of $380 million) to support processes and systems for sales and service, reporting to the Chief Operating Office of Verizon Telecom.

Vice President, Broadband Operations, Network Services Group (Oct 05-March 06) Basking Ridge, NJ • Head of National Broadband Centers, responsible for the leadership of 6000+ employees in

40 in-sourced and out-sourced centers, domestic and international, specifically: customer contact, provisioning, and maintenance of all of Verizon’s 5 million DSL, Fiber-to-the Premise, and Fast Packet customers nationwide (with a budget of $300 million). Report to SVP-Support Services

President, North Central Market Area, Network Services Group (Sep 03-Sep 05) Fort Wayne, IN • As Chief Executive Officer of this Strategic Business Unit, led 500 management and 2200

hourly employees responsible for installation and repair service delivery, infrastructure construction, customer satisfaction, and revenue retention for 3 million residential, small business, large business, and wholesale customers contributing $2.6 billion in revenue in Verizon’s Midwest region, comprising Ohio, Michigan, Indiana, Illinois, and Wisconsin (expense budget: $117 million, capital budget: $280 million). Reported to SVP-Operations


Jul 2008Slide 7

Key leader responsible for massive VZ offshoring initiative for 70% of DSL repair calls with associated savings of 40-50% on a budget of $200M

Improved Average Speed of Answer for 20M calls in DSL call centers from 5+min to under 2min (60% improvement) and Mean Time to Restore from 7.5 hours to 5.3 hours (30% improvement)

Champion and leader within VZ of $110M initiative to roll out Fiber To The Premise broadband infrastructure in Fort Wayne to 110K customers, making it the 1st recipient city of FTTP in the MidWest

Delivered best-in-nation net income per access line of $146 in North Central Mkt Area, 4 times the national average

Delivered best-in-nation cash cost per access line of $320 in North Central Mkt Area, half the national average

Improved productivity by 15% in 1st year as North Central Mkt Area President, reduced expenses by $12M (10% improvement), and overtime by 100K hrs (25% improvement)

Improved customer retention by 6% and retained an estimated $80M in annual revenue by improving customer satisfaction indices in North Central Mkt Area

Coordinated merger integration activities with GTE to create a $1B leader in payphones. Designed and administered a sales compensation plan delivering $420M in revenue in VZ’s payphone business

Coordinated the development of detailed plans for customer care, billing & collection, provisioning & maintenance, and systems for launch of the $5B long distance business

Key enabler of on-time completion of construction of $1.5B Fiberoptic Link Around the Globe project. Managed closing of $1B loan agreement for President

Rated among the top professors among 75 faculty members in the Management Department at Baruch College, the largest business school in the world

Senior Executive Profile: Suri SurinderKey Accomplishments

Delivered FTTP build in Fort Wayne at 25% below cost and 3 months before schedule, with 30% fewer complaints than anywhere else in the country

Developed an executable business plan and associated financials for the evolution of the International Long Distance business from reseller to $2B hybrid resale/facilities based operation in 5 years

Founder and principal of systems and statistical consulting firm with annual billing of $700K

Every assignment in the course of the candidate’s career has witnessed significant accomplishment in terms of measurable results. He is a change agent and a turn-around artist in every sense of the term.


Jul 2008Slide 8

More than 50 successful, creative projects have been executed in the course of the candidate’s career in 8 different areas, as testament to his out-of-the-box thinking and rigorous, analytical skills.

FINANCE• Pubcom Business Valuation Model• Pubcom Profitability Model• International Long Distance Business Case• FLAG Financial Closing Enablement• Bell Atl Global Network Simulation Model

Senior Executive Profile: Suri SurinderProject Portfolio

MARKETING• Pubcom Marketing Communication Plan• Pubcom End User Advertising Plan• Pubcom Value Proposition Development• FLAG Marketing & Sales Strategy Workshop• Profit Based Market Segmentation Study• World Trade Center Concourse Study• Parking Violations Bureau Study

SALES• Pubcom Sales Compensation Plan• FLAG Probabilistic Sales Modeling• FLAG Price Discount Strategy Evaluation• NYNEX Officer Communication Plan

STRATEGIC PLANNING• Pubcom Strategic Plan• Pubcom Growth Initiative Project• NYNEX Worldwide Vision & Strategy Project• BA-GTE Merger Integration• NYNEX Integrated Strategic Planning Model• NYNEX Wholesale-Retail Project• Bell-Atl Long Distance Strategy Development

OPERATIONS• Bell-Atl Long Distance Operations Plan• Perf Obj Incentives Tracking System• Strategic Analysis & Response Initiatives• Mass & Momentum Strategy• Fort Wayne FTTP Project• FlexForce Model• Report Rate Reduction Program

BUSINESS DEVELOPMENT• Global Crossing Alliance• France Telecom Alliance• C&W/Telecom Italia Alliance• Starlight Foundation• Audio-on-demand Business Case• Innovative Benefits Program

HUMAN RESOURCES• Telecommuting Program Development• Long Distance Management Job Evaluation• Global Systems Cultural Awareness Program• Global Systems Mgt Succession Program• Frontline Environment Improvement

SYSTEMS & PROCESS RE-ENGINEERING• NYNEX Executive Information System• Pfizer Worldwide Communication Network• Chemical Bank Advanced EIS• Con Edison Project Tracking System• FLAG Communication and Reporting System• PRE Impact Model• Customer Contact Re-engineering

ProjectPortfolio


Jul 2008Slide 9

The candidate’s education is broad and deep, with 4 academic degrees,and involves an intriguing combination of structured, engineering approaches, and more creative marketing thinking.

Senior Executive Profile: Suri SurinderEducational Profile


Jul 2008Slide 10


SUBSTANCE STYLE SYNERGY








Financial Profile


Jul 2008Slide 11

Senior Executive Profile: Suri SurinderKey Beliefs

8 key principles form the pyramid of the candidate’s belief set: Focus, performance standards, alignment, feedback, accountability, reinforcement, resources, and empowerment

Focus and frequency are powerful multipliers of performance. Measure five things, and report on them every day, instead of measuring fifty things, and reporting on them every month.

Proactive, real-time, actionable information trumps retrospective, after-the-fact, analytical information every time.


Jul 2008Slide 12

Senior Executive Profile: Suri SurinderSuccess Requirements

3 key attributes are required to succeed in the candidate’s organization: IQ, EQ, and XQ

Focus and frequency are powerful multipliers of performance. Measure five things, and report on them every day, instead of measuring fifty things, and reporting on them every month.

Proactive, real-time, actionable information trumps retrospective, after-the-fact, analytical information every time.


Jul 2008Slide 13

The candidate’s leadership philosophy is based on 22 key principles that seek to balance results and relationships.

Senior Executive Profile: Suri SurinderLeadership Philosophy


Jul 2008Slide 14

5 distinctive competencies form the bedrock of the candidate’s strengths and success - coaching, collaborating, connecting, creating, and executing.

Connecting is more than communicating. It means knowing your employees and caring for them. It means rewarding their contribution by paying them attention, by involving and informing them, by making their work meaningful for them, and by giving them a sense of progress and achievement.

Executing is more than effort. It means getting things done in a timely and effective manner, bringing everybody with you. It means valuing accomplishment, not activity, following up and following through, paying attention to detail, organizing work, and managing time. It means delivering results.

Collaborating is more than cooperating. It means working with all stakeholders to come up with win-win solutions that advance everyone’s agenda. It means benchmarking with each other, and learning from each other’s successes and failures.

Senior Executive Profile: Suri SurinderDistinctive Competencies

Coaching is more than correcting. It means showing your employees the bigger picture, setting broad direction, aligning them on values, culture and vision, and helping them grow by being their personal consultant

Connecting

Creating

Coaching

CollaboratingExecutingExecuting

Creating is more than conceiving. It means thinking differently about issues, seeing things that others may not see, making a path where none existed, going beyond analysis to problem solving, and commanding attention to unorthodox approaches by demonstrating unusual results.


Jul 2008Slide 15


SUBSTANCE STYLE SYNERGY






Financial Profile




Jul 2008Slide 16

The broad nature of the candidate’s experience in 8 industries, 9 functional areas, 10 companies, 10 environments, 18 positions, and his diverse educational background with 4 academic degrees, enables him to bring a systemic and holistic focus on issues and challenges.

ENVIRONMENTS

INDUSTRIES

Large, medium, small organizationsEntrepreneurial, corporate, academic settingsLine and staff rolesDomestic and international lines of business

20 years of proven leadership in multiple environments…

…..multiple industries….

…..multiple functional areas….

…..and multiple companies….

….with multiple academic degrees in multiple disciplines.

Telecom RetailBanking City GovernmentEnergy PharmaceuticalsTransportation Non-profit

Senior Executive Profile: Suri SurinderDifferentiating Attributes

Strategic Planning FinanceField Operations Large Bus SalesCall Center Operations MarketingHuman resources SystemsBusiness Development

FUNCTIONAL AREAS

Pfizer City of New YorkCon Edison Banco SantanderJP Morgan Chase Statue of Liberty FdnPort Authority NYNEXBell Atlantic Verizon

COMPANIES

BS in Civil EngineeringMS in Structural EngineeringMBA in MarketingDBA in Marketing

DEGREES & DISCIPLINES


Jul 2008Slide 17

The unique service proposition that the candidate’s background offers could resonate well with the mission and vision of the the client, and the requirements of the position.

Senior Executive Profile: Suri SurinderUnique Service Proposition

Combination of academic preparation, with 2 Master’s and a doctorate, and 20 years of real world professional experience.

Proven track record of excellence and delivery of results and performance improvement in every single assignment, with assumption of role as change agent and turnaround artist.

Demonstrated passion for higher education and lifelong learning, manifested in continuing engagement in professional and academic education.

Ability to achieve cross-disciplinary cooperation, derived from multi-functional experience, structured engineering orientation, and creative marketing savvy.

Experience in entrepreneurial and corporate environments, leading to powerful skillsets for taking techological innovations to commercialization.

Deep interest and broad experience in corporate and business strategy, honed by experience as CEO of a $2.5B strategic business unit.

.

In-depth international experience during assignments and projects in several European and Asian countries, including Spain, Italy, England, Egypt, India, and Japan.

Robust network of contacts in several Fortune 100 corporations, offering a leverageable platform for business development and alliance formation.

Prodigiously innovative thinker and superb executor with a consistent record of delivering fast and furious results.

Impassioned and eloquent communicator, with the instinctive ability to ignite any audience and team into action.

Unique persuasive ability to bring alignment, direction, and leadership to diverse constituencies.

Extremely effective negotiator comfortable with hardball or win-win strategies.

Effective designer and implementor of seductive media relations approaches that achieve credible, massive publicity.

Compassionate coach and teacher to whom employees feel inexorably drawn.


Jul 2008Slide 18

Exec Life Insurance, $5,493

Stock (200% of base), $509,850

Exec Tax, $8,000

401K, $10,835

Health Care, $7,000

Exec Deferral Plan, $8,126 Base, $245,000

Bonus (75% of base), $183,750

The latest financial package enjoyed by the candidate in a comparable position is in line with the impact and value-add that that he brought to the operation he managed and the business he led.

Senior Executive Profile: Suri SurinderFinancial Profile

Cash:$430,000

Stock:$510,000

Benefits:$38,000

Total Compensation: $978,000

Documents

Profilepresentation2008