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2 Course Overview | Workplace Communication | onlineacademy.co.za
CERTIFICATE IN
WORKPLACE COMMUNICATIONCommunication is important in a workplace setting because people must interact with one another in ways that will get the job done as quickly and effectively as possible and in ways that will maintain the morale of the employees. If they are not clear about what their employees need to do, there will be mistakes that make the company lose time and money. It is also important to communicate in ways that maintain the employees’ morale.
WHAT YOU WILL LEARN:
0102
Communicating Professionally
Managing Workplace Relationships
COURSE DURATION
HOUR MODULES
MODULES
HOURS
122
The phrase ‘soft skills’ is often used to describe the skills which characterise relationships and other people, or how you approach interactions.
For many people, the so-called soft skills are often some of the most diffi cult skills to develop. Job-re-lated expertise (hard skills) are essential in any profession. However, over the last 10 years, under-standing has grown that perhaps soft skills may ul-timately be more important in determining levels of success.
Hard skills are a basic minimum necessity in order to operate in a particular workplace. Whether or not you are successful in your career may depend on how developed your soft skills are.
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Please take note that these hours are only estimated times.
Our online courses and workshop training for continuing professional development, written by professionals for professionals and involving thoughtful online interaction with your peers, go a long way towards resolving issues.
The most significant advantage of self-study is the independence it offers. Studying alone allows delegates to concentrate and focus on their studies at their highest level.
Course Overview | Workplace Communication | onlineacademy.co.za 3
4 Course Overview | Workplace Communication | onlineacademy.co.za
WORKPLACE COMMUNICATION
WHAT YOU WILL LEARN
• Understand the concept of assertiveness, how it can be learned and developed.
• Understand the concept of tact and why being tactful in the workplace is important.
• Be aware of all aspects that influence body language in the workplace such as first impressions, lying and confidence.
• Understand the importance of tolerance in the workplace.
• Develop a concept of why Rapport Building is important for all employees in the workplace.
• Learn how building trust in the workplace can influence the morale of staff.
Course Overview | Workplace Communication | onlineacademy.co.za 5
WHO SHOULD DO THISCOURSE?
• Persons who would like to increase their knowledge regarding the professional conduct found in businesses.
• All professionals, people starting a career, entrants to the corporate environment.
This short course is designed for the following audience:
For this short course, it is advisable that you have the following experience/knowledge:
• Learners with limited knowledge on the subject.
• Learners with 1-2 years’ workplace experience.
• Learners with fundamental skills.
6 Course Overview | Workplace Communication | onlineacademy.co.za
WHAT YOU WILL LEARNW O R K P L A C E C O M M U N I C A T I O N
01COMMUNICATING PROFESSIONALLY
Communication is important in a workplace setting because people must interact with one another in ways that will get the job done as quickly and eff ectively as possible and in ways that will maintain the morale of the employees. If they are not clear about what their employees need to do, there will be mistakes that make the company lose time and money. It is also important to communicate in ways that maintain the employees’ morale.
02MANAGING WORKPLACE RELATIONSHIPS
Building workplace relationships is an important component of being successful in your career. This doesn’t mean you need to be completely extroverted in every situation, but it does mean you need to make an eff ort to get to know the people with whom you work and learn about what skills and abilities they bring to the table. Although you are at work to do a job, it will be a much more pleasant experience if you enjoy the company of the people on your team.
Course Overview | Workplace Communication | onlineacademy.co.za 7
THE BENEFITS OF
ONLINE SKILLS DEVELOPMENT
Forget about attending classes for hours, sitting in an uncomfortable chair, and suffering from back pain by the end of the day. You will not be bound to physical class sessions when you opt for online education. All learning materials are provided online, so you’ll easily access them from the comfort of your office or home.
COMFORT
A self-paced system enables learners to make progress with a rhythm that suits them. This does not require attending live sessions; you can access the materials at any time that works for you. If you have to work or take care of your home and children during the day, you can study at night. That’s an advantage the traditional educational system cannot beat.
SELF-PACED LEARNING
The fact that online programs are cheaper when compared to the ones held in a traditional campus setting is enough to convince you to consider them. The average tuition for online courses depends on multiple factors, so it varies from one program to another. Note, free courses don’t usually come with a certificate of completion.
LOWER COSTS
It doesn’t matter where your career stands at this moment; completed programs will always look good on your résumé. It will show potential employers that you’re committed to learning and that you’re eager to obtain more knowledge and new skills. You will certainly become a better candidate for a job promotion.
IMPRESSIVE RÉSUMÉ
8 Course Overview | Workplace Communication | onlineacademy.co.za
Course level: 02 Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT
Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT
AVAILABLE NOW AVAILABLE NOW
Have you considered asking your boss to pay? Currently, over a quarter of our learners report that their employer has paid for their course.
Look at our Corporate Package that offers access to ALL OUR COURSES at a fraction of the individual price. Visit www.onlineacademy.co.za to fi nd out more or contact us at [email protected]
R450.00 including VAT
Pay less with the corporate solution
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