Upload
hoangnhi
View
219
Download
1
Embed Size (px)
Citation preview
Productivity &Quality Management
Frontiers - IVVolume 2
Refereed papers presented at the Fourth International Conference on Productivityand Quality Research, Febuary 9-12,1993, Miami, Florida USA
Edited by
David J. Sumanth, Ph.D., Conference ChairmanProfessor and Director, Productivity Research Group (UMPRG)Department of Industrial Engineering, University of Miami, Florida USA
Johnson A. Edosomwan, D.Sc, Conference Vice-ChairmanPresident, Johnson & Johnson Associates, California USA
Robert Poupart, Ph.D., Program ChairmanProfessor, Montreal Polytechnical School, Quebec CANADA
D. Scott Sink, Ph.D., Conference Vice-chairmanAssociate Professor, Industrial Engineering and Operations Research, andDirector, Virginia Productivity Center, Virginia Polytechnic Institute & StateUniversity, Virginia USA
Industrial Engineering and Management PressInstitute of Industrial Engineers
Norcross, Georgia USA
The Identification of Quality Improvement Opportunities through 640Customer Service AuditingR.C. Preziosi, Nova University, Ft. Lauderdale, Florida USA
A Methodological Approach in Assessing Quality Improvement 648TechniquesL. Negri, National Research Council of Italy, Rome, ITALY, andM. Tronci, University of Cassino, Cassino (FR), ITALY
Improving the Quality of Numerical Databases 656R.G. Nibler, Hong Kong Baptist College, Kowloon, HONG KONG
Another Approach to (Statistical) Process Control: Reverse 667Statistical Process ControlB. Matthew, Quality - Design Company, Cypress, California USA
An Algorithmic Approach to Scheduling 677FA. Doll, Jr., Management Productivity Systems, Bloomfield Hills,Michigan USA
Customized Concurrent Engineering: Fabrication of a Customer's 688VisionG.M. Krishnaswamy and A.K. Elshennawy, University of Central Florida,Orlando, Honda USA
i Volume 21
How Are Agencies to Respond to Increasing Demands for Services 697and Decreasing Resources?W.H. Flickinger, U.S. Army Construction Engineering ResearchLaboratories, Champaign, Illinois USA, K. Fitzpatrick, University ofIllinois Police Department, Urbana, Illinois USA and SL. Welch, Cityof Urbana Police Department, Urbana, Illinois USA
Productivity Improvement through Training in the Changing 706Technologies in Indian Cement IndustryMB. Patel, Shantilal Shah Engineering College, Bhavnagar, Gujrat StateINDIA, J.M. Mahajan and U.R.K. Rao, Indian Institute of Technology,Hauz-Khas, New Delhi, INDIA
Quality Engineering, Off-Line Quality Control and the Taguchi 719MethodsE. Iakovou, University of Miami, Coral Gables, Florida USA
xv
5. Understanding Productivity and Quality Relationships in TQMEnvironments
Effective Use of Market Quality Information for Product Planning 732M. Iijima, Yokkaichi University, Yokkaichi, Mie JAPAN, and M.Inamura, Daihatsu Motor Co., Ltd., Ikedashi, Osaka JAPAN
Productivity and Quality Enhancement in Requests for Proposals: 742Using TQM in Air Force Major Weapon System ProcurementT.S. Graham, C.R. Templin, and M.E. Heberling, Air Force Institute ofTechnology, Wright-Patterson AFB, Ohio USA
A Study of Successful Total Quality Management Implementation 752V.S. Polivka, PRC Inc., Arlington, Virginia USA, andR. Khorramshahgol, The American University, Washington, D.C. USA
Total Quality Management in the Information Systems Function: 753A Case StudyJ.M. Dudziak, Brush Wellman, Cleveland, Ohio USA
Optimizing Employee Involvement 764MJl. Kelly, Total Quality Management Services, Inc., Palm BeachGardens, Florida USA
6. Quality First, or Productivity First?
Quality First, or Productivity First? 774LAJ. Borges, Federal University of Rio Grande do Sul, Porto Alegre,RS BRAZIL
Quality, Productivity, Cost — Are We Looking at the Right One? 779H. Bahari-Kashani, Western Oregon State College, Monmouth,Oregon USA
Getting Productivity through Quality 789B. Chavarria, Costa Rican Telecommunication Company, San Jose,COSTA RICA
Key Factors Affecting the Productivity/Quality Choice 790GA. Vargas, California State University, Fullerton, California USA
Value Focus — Performance, Not Conformance 800R.L. Horst, Peak Productivity USA, Lancaster, Pennsylvania USA, andG.E. Plecha, Avery Dennison Corporation, Covina, California USA
xvi
7. Understanding Productivity and Technology Relationships
Research on the Relationships between Productivity and 810Technology System's HarmonyW. Wang, Zhejiang University, School of Management, Hangzhou,PEOPLE'S REPUBLIC OF CHINA
Is Quality Another Organizational Quick-Fix? Redefining the 811Structure of Organization and ManagementS. Ozatalay and B J. Reilly, Widener University, Chester,Pennsylvania USA
Productivity and Quality Management by Design of Flexible 821Manufacturing SystemsS. Arsovski, MaSinski Fakultet, Kragujevac, YUGOSLAVIA, A. Pereira,Universidade, Da Beira Interior, Covilha, PORTUGAL, and /. HodoliC,Institut for Production Engineering, Novi Sad, YUGOSLAVIA
Aging and Productivity: Myths and Realities 822SJ. Czaja, University of Miami, Coral Gables, Florida USA
Is "Specialization" Always Effective? 823X. Wu, Zhejiang University, Hangzhou, PEOPLE'S REPUBLIC OFCHINA
Development of a Checklist for Self-Assessment of Competitivity in 824Small and Medium-Size Industrial FirmsE. Oliva-Lopez, National Polytechnic Institute, UPIICSA, Iztacalco,MEXICO D.F., JJ. Flores-Valtierra, Cierres Ideal, S.A. de C.V.,Iztacalco, MEXICO D.F., E. Herndndez-Garda, National PolytechnicInstitute, UPIBI, Iztacalco, MEXICO D.F., and M. Pirez-Baildn,CONALEP, Iztacalco, MEXICO D.F.
Varied Technology and Agricultural Productivity in Developing 834CountriesF. Ezeala-Harrison, University of New Brunswick, Saint John, NewBrunswick CANADA
Management of Technology: Education for the 21st Century 844T.M. Khalil, University of Miami, Coral Gables, Florida USA
xvu
8. Research-Based Case Studies
Strategic Manufacturing Management Issues in Europe 852RS. Maull, DJi. Hughes, and J.P. Bennett, Centre for Research inWorld Class Mfg., University of Plymouth, Plymouth, EnglandUNITED KINGDOM
Employee Empowerment-Opportunities and Problems 862G.R. McClenaghan, London Public Utilities Commission, London,Ontario CANADA, and B. Portis, The University of Western Ontario,London, Ontario CANADA
Techniques for Identification and Optimization in Quality Control 868MA. Durfee, Wyman-Gordon Company, North Grafton, MassachusettsUSA
TQM in Modular Housing: Big Lessons from a Smallish Industry 878F. Grobler, USACERL, Champaign, Illinois USA, and/. Willenbrock,Pennsylvania State University, State College, Pennsylvania USA
Control Dimensional Variation of Stamping Panels 879Z. Zhou and X.-R. Cao, The University of Michigan, Ann Arbor,Michigan USA
PART IV. PRODUCTIVITY AND QUALITY MANAGEMENT PROCESS 881
1. Planning and Organizing for Productivity and QualityManagement Process
Planning and Organizing Complex Conceptual Design Process for 883Productivity and QualityH. Shen, University of Minnesota, Minneapolis, Minnesota USA
Ethics in Productivity and Quality Management 884A.I. Stainer, Middlesex University Business School, London, EnglandUNITED KINGDOM, and L. Stainer, University of HertfordshireBusiness School, Hertfordshire, England UNITED KINGDOM
Managing the Process of Change in a Productivity Project 893K.H.M. Rosander, Chalmers University of Technology, Goteborg,SWEDEN
A Methodology for Developing the Quality Management 903Capabilities of a Manufacturing OrganizationK.P. Triantis, Virginia Polytechnic Institute & State University, FallsChurch, Virginia USA
xviii
Planning and Implementing Japanese Total Quality Control 904Systems: The Mexican ExperienceJA. Gomez, Monterrey Institute of Technology, Monterrey N.L.,MEXICO
The Customer Needs Analysis: A Key Tool for Strategic Quality 913PlanningD.L. Baila and W.C. Hayes, Management Systems International, Inc.,Boca Raton, Florida USA
Using Implementation Teams to Manage Total Quality 914JX. Somers, Cumberland Group, Houston, Texas USA
Total Quality Management in Private and Public Sectors 924R. Goldstein, Fannie Mae, Washington, D.C. USA, and R.Khorramshahgol, The American University, Washington, D.C. USA
Creating the Research of Excellence 934Y. Sato, ACON Co. Ltd., Tokyo, JAPAN, and Y. Katori, MitsubishiResearch Institute, Tokyo, JAPAN
A Model for Managing and Measuring the Performance of a 942Training Function: Applying TQM PrinciplesSL. Coleman, GD. Coleman, and C.S. Johnston, VirginiaPolytechnic Institute & State University, Blacksburg, Virginia USA
The Production Game 954D.K. Denton, Southwest Missouri State University, Springfield,Missouri USA
How to Reduce Total Cycle Time in Your Company 955R.G. Ligus, Rockford Consulting Group, Ltd., Rockford, Illinois USA
Cycle Time Reduction 965T. Dorsey and A. Fasano, CINTAS Corporation, Cincinnati, Ohio USA
Planning and Organizing for Farm Productivity: Concepts & 966StrategiesJ.S. Babu, J.N.T. University, Mehidipatnam, Hyderabad INDIA, andGJJ1. Prakash David, J.N.T. University, Anantapur, INDIA
Implementing a Strategic Architecture for TQM 967S.A. Levin, Strategic Solutions, St. Charles, Illinois USA
xix
Total Quality Management and the Employment Service in 968ScotlandWJV. Shaw, Heriot-Watt University Business School, Edinburgh,Scodand UNITED KINGDOM, and MJ. Lowrey, Nature ConservancyCouncil, Edinburgh, Scotland UNITED KINGDOM
A Comparison of Japanese Total Quality Control and Dr. Deming's 978Theory of ManagementH.S. Gitlow, University of Miami, Coral Gables, Florida USA
Psychological Considerations for Productivity and TQM Programs 979S.F. Hennigan, Marathon Oil Company, Lafayette, Louisiana USA, andJ. Lee, University of Southwestern Louisiana, Lafayette, Louisiana USA
A North American Reflection on Sociotechnical Systems Design in 980White Collar and Professional Knowledge Work SettingsR.E. Purser and JA. Fixler, Loyola University, Chicago, Illinois USA,and R.V. Tenkasi, Case Western Reserve University, Cleveland, OhioUSA
New Directions: Productivity and Shift Work 9915. Whitworth, Headquarters, Department of the Army, Washington, D.C.USA
Benchmarking Successful Quality Programs 998JA. Edosomwan, Johnson & Johnson Associates, Inc., Morgan Hill,California USA
Towards a Methodology for Quality Software Development 1008R.T. Plant and P. Tsoumpas, University of Miami, Coral Gables, FloridaUSA
Company-Wide Deployment of Project Management Methodologies 1018G.T. Troskey, IBM Corporation, Boca Raton, Florida USA
2. Managing the Resistance to Change to Productivity and QualityThinking
A Conceptual Framework for Overcoming Resistance to the 1027Measurement of Productivity and QualityW.B. Werther, Jr. and E. Berman, University of Miami, CoralGables, Florida USA
xx
Currents and Undercurrents of Organizational Resistance to 1036ChangeMB. Sokol, AT&T Bell Laboratories, Short Hills, New JerseyUSA, and C. Harris, Rath and Strong, Lexington, MassachusettsUSA
Phases in a Turnaround: Managing Resistance to Change 1037MJ. Mestre, Trinity Western University, Langley, British ColumbiaCANADA
From Resistance to Commitment: The Rest of the Journey 1047RJJ. Smith, The LEADS Corporation, Englewood, Colorado USA
Perceptions of Roadblocks and Change Management Strategies 1056during Implementation of Organizational ProductivityImprovement ProjectsR.C. Preziosi, Nova University, Ft. Lauderdale, Florida USA
Overcoming Resistance to TQM in a Government Research 1064LaboratoryD.W. Tomlinson and G. Brown, USACERL/FST, Champaign,Illinois USA
Personality Traits: Could They Be Hurdles in Productivity and 1065CompetitivenessD.P.S. Arora, Florida International University, Miami, Florida USA
The Theory of Grand Strategy Systems: Quality and Productivity 1076Improvement and Large-Scale Organizational ChangeD.S. Sink, Virginia Polytechnic Institute & State University, Blacksburg,Virginia USA, and D.J. Monetta, Department of Defense, Washington,D.C. USA
An Employee and Managerial Perspective on Quality/Productivity 1077Improvement Programs: Benefits, Costs, Obstacles, andRequirements for SuccessTA. Scandura, University of Miami, Coral Gables, Florida USA, andKA. Stewart, University of Denver, Denver, Colorado USA
TQM in the Public Sector: Initiating the Revolution 1087E. West, Portland State University, Portland, Oregon USA
XXI
3. Compensation and Productivity Gainsharing Systems
"Time-Based" Gainsharing Plans 1097EM. Dar-El and /. Meshoulam, Technion, Israel Institute of Technology,Technion City, Haifa ISRAEL
Field Experience with the "Shred-Cost" Gainsharing System 1105/. Yogev, Yissum Applied Management Systems, Ramat-Gan, ISRAEL
The Flexible Bonus System (FBS) 1114S. Globerson, Tel-Aviv University, Tel-Aviv, ISRAEL, and R. Parsons,Northeastern University, Boston, Massachusetts USA
Fiction, Facts, and Friction...Making Sure the Cart Is behind the 1123Horse: Are You Sure Your Company Wants a Gainshare System?R.R. Kegerreis, A.O. Smith Automotive Products Co., Milwaukee,Wisconsin USA
Hospital Productivity Gain Sharing 1124A Ji. Ganti, MECON Associates, Mesa, Arizona USA, and EJ. Nagy,Grace Hospital, Cleveland, Ohio USA
Experiences with Gainsharing in a Knowledge Worker Environment 1125D.S. Sink, Virginia Polytechnic Institute & State University, Blacksburg,Virginia USA
4. Training and Retraining Processes during Periods of ProductivityGains
The Human Capital Crisis and Productivity in Florida 1126R. Cassady and D. Hosni, University of Central Florida, Orlando, Florida,USA
5. Employee Empowerment and Its Impact on Technical, Social, andFinancial Aspects of Business
Employee Empowerment and Its Impact on Technical, Social, and 1133Financial Aspects of BusinessTD. Cairns, WTVJ Channel 4 - NBC, Miami, Florida USA
Effective Communication in the Working Environment 1142R Ji. Bell, Boeing Commercial Airplane Group, Seattle, WashingtonUSA
xxu
An Integrated New Product Development Process Utilizing Cross 1143Functional Design-Build TeamsTM. McClung, Allied-Signal Aerospace Canada, Rexdale, OntarioCANADA
Insights on Employee Empowerment and Its Effects on Productivity 1153E. Witt and K. Graebner, The Boeing Company, Wichita, Kansas USA
The Impact of Assertive Communication on Quality 1154M.K. Owens, IBM Corporation, Boca Raton, Florida USA
Work Humanization: An Essential Requirement for Achieving 1163Competitive Levels of Productivity and QualityE. Oliva-Lopez, National Polytechnic Institute - UPECSA, Iztacalco,D.F. MEXICO
Results and Conclusions from Applying TQM to Research 1164A.C. Endres, Juran Institute, Inc., Wilton, Connecticut USA
Factors Affecting Value-Based Purchasing and Their Status in 1169IndustryE.J. Dumond, California State University at Fullerton, Fullerton,California USA
6. Research-Based Case Studies
Quality Means Market — A Case Study in Quality Management 1179ZZ. Chen, East China University of Chemical Technology, Shanghai,PEOPLE'S REPUBLIC OF CHINA
Use of Value Engineering to Improve Industrial Productivity: A 1180Case StudyRD. Crowley, TG(USA) Corporation, Perryville, Missouri USA, andI.C Ehie, Southeast Missouri State University, Cape Girardeau, MissouriUSA
The Long-Term Target of Japanese Manufacturing Enterprises on 1189Productivity and Investment through MSS ApproachK. Abe, Kyushu Tokai University, Kumamoto-shi, JAPAN, andK. Kurosawa, The University of the Air, Chiba-shi, JAPAN
Quality and Productivity in Business Education: An Empirical 1190InvestigationG.H. Saad and 5. Ozatalay, Widener University, Chester, PennsylvaniaUSA
xxm
Productivity Improvements in a Make to Order Company 1200SJ. Childe, G. de la Pascua, AJ. Hallihan, R.S. Maull, and P.D.Pearce, Centre for Research in World Class Mfg., University ofPlymouth, Plymouth, England UNITED KINGDOM
7. Managing Change-Results on Productivity and Quality
Change Management: The Human Side of Change and Its 1201Relationship to Quality and ProductivityCA. Stevens and 5. Gambrell, Science Application InternationalCorporation (SAIC), Oak Ridge, Tennessee USA
Team Communications in the 21st Century: Maintaining Quality 1202and Productivity in a Changing World by CommunicationCA. Stevens and S. Gambrell, Science Application InternationalCorporation (SAIC), Oak Ridge, Tennessee USA, and C. Pepper,Oak Ridge National Laboratory, Oak Ridge, Tennessee USA
Facilitating and Controlling Change: Improving Competitiveness, 1209Quality, and ProductivityCA. Stevens and 5. Gambrell, Science Application InternationalCorporation (SAIC), Oak Ridge, Tennessee USA, and C. Pepper, OakRidge National Laboratory, Oak Ridge, Tennessee USA
PART V. TRANSFER OF KNOWLEDGE IN PRODUCTIVITY AND 1221
QUALITY RESEARCH
1. From Manufacturing to Service Sectors
Quality Assurance: From Manufacturing to Tertiary and 1223Industrial ServicesC.P. Lacaze, TERSUD - Buroparc, Marseille, FRANCE, JJ3. Gazerianand F. Rigaud, ENSSPICAM, Universite de Droit, Marseille, FRANCE,and J.-M. Ruiz, ENSSPICAM, Aix-Marseille in University, Marseille,FRANCEInvestigating the Quality Message in Selected Advertisements 1233R.P. Kudar and R.R. Britney, University of Western Ontario, London,Ontario CANADA
The Application of TQM in the UK Service Sector 1243R. Maull, Centre for Research in World Class Mfg., University ofPlymouth, Plymouth, England UNITED KINGDOM, R. Cliffe,Trustees Savings Bank, Birmingham, England UNITED KINGDOM, and/ . Marsh, Avon TEC, Bristol, England UNITED KINGDOM
xxiv
2. Highly-Democratized to Newly-Democratized Countries
Productivity for Poland 1244/. Eriksson, Swedish Federation of Productivity Services (SRF),Stockholm, SWEDEN
3. Factors Affecting the Transfer: Challenges and Opportunities
National Strategies for Quality Improvement: The Case of Greece 1245N. Kastrinos, The University, PREST, Manchester, EnglandUNITED KINGDOM
Stumble the Mumble: A Necessary Step before Walking the Talk 1255of Quality Initiatives5. Farrell, U.S. Army Construction Engineering Research Laboratories,Champaign, Illinois USA
Management of Innovation Quality 1256H. Jaakkola and M. Lahdeniemi, Tampere University of Technology,Pori, FINLAND
4. Formal Mechanisms, Methodologies, and Processes to Achieve theTransfer
Creating and Sustaining a Local Quality Users' Network 1257R.P. Kudar, R.R. Britney, B. Portis, and /. Haywood-Farmer, Universityof Western Ontario, London, Ontario CANADA
Managing Sino-Western Joint Ventures: How to Implement 1258Localization More EffectivelyX. Jia, J. Bilderbeek, and EJ. de Bruijn, University of Twente,Enschede, THE NETHERLANDS
Technology-Based Enterprise Incubator as an Instrument of 1259Promotion for Regional Development: A Proposal for the RioGrande do Norte State/BrazilA.C.C.F. Campos, D.D.M.O. Souza, R.MN. Bezerra, and R.C. da Costa,Universidade Federal do Rio Grande do Norte, Natal, RN BRAZIL
Transfer of Technology: A Contribution for Improving Quality 1266and Productivity in the EnterprisesD.D.M.O. Souza and A.C.C.F. Campos, Universidade Federal do RioGrande do Norte, Natal, RN BRAZIL
xxv
The Impact of Brazil's Productivity & Quality Program on 1267BusinessEJ. Paulinyi, Strategic Affairs Office, Brasilia, DF BRAZIL
5. Research-Based Case Studies
How to Organize Quality Management in the Retail Enterprise 1268ZZ. Chen, East China University of Chemical Technology, Shanghai,PEOPLE'S REPUBLIC OF CHINA
PART VI. FORMAL PRODUCTIVITY AND QUALITY EDUCATION 1269
1. Formal Education Efforts in Universities, Colleges, and Schools
A New Focus for Productivity and Quality Education 1271DM. Rushforth, Educational Publications, Inc., Fairfax, Virginia USA
An Examination of Course Content and Teaching Pedagogy of 1281Quality Assurance Education in the Business School CurriculumAL. Guiffrida, Canisius College, Buffalo, New York USA
Small Private College Surprises the Business Community with 1291Academic Graduate Program in Total Quality ManagementMJ. Byrd, Mobile College, Mobile, Alabama USA
Latest Teaching Innovations 1298S. Martinez, Florida International University, Miami, Florida USA
In Search of Excellence in Engineering Education: Productivity 1299Linked BonusYJt. Babu, Gandhi Institute of Technology & Management,Visakhapatnam, INDIA, and P.S. Rarmaiah, Andhra University,Visakhapatnam, Andhra Pradesh INDIA
Productivity Measurement as a Tool of Management in all 1300Organizational Levels in Finnish Forest IndustryH. Harjunkoski, Employers' Association of Finnish Forrest Industries,Helsinki, FINLAND
2. Formal Education Efforts in Companies, Enterprises, andProductivity Centers
Quality and Productivity: An Applied Research Intended for 1306Teaching ActivitiesR.C. da Costa and A.C.C.F. Campos, Universidade Federal do RioGrande do Norte, Natal, RN BRAZIL
xxvi
European Experiences of Productivity and Quality Teaching in 1307Engineering SchoolsC. Delvosalle and M. Vankerkem, Falcult6 Polytechnique de Mons,Mons, BELGIUM, J. Gazerian, F. Rigaud, and J.-M. Ruiz,ENSSPICAM, Universite' de Droit, Marseille, FRANCE
Feasibility Study on the Establishment of an Integration 1317Programme between UFRN/Productive Sector of Rio Grande doNorte State (RN), BrazilA.C.C.F. Campos and RMN. Bezerra, Universidade Federal do RioGrande do Norte, Natal, RN BRAZIL
3. Integrative Productivity and Quality Management Education inBusiness and Engineering Schools
Refining of Teaching Productivity and Quality Management in 1318Alternative Business SchoolO. Borisov, Odessa Politechnic Institute, Odessa, UKRAINE
A Proposal for TQM Education within Higher Education 1322InstitutionsO. Usabiaga, Institute Tecnologico de Estudios Superiores, Querdtaro,Qro MEXICO
Integrative Education for Productivity and Quality Management: 1323The Role of Business and Engineering SchoolsS.B-S.K. Adjibolosoo, Trinity Western University, Langley,British Columbia CANADA
Developing the Joint MBA/MSE Program Capstone Course 1335R.M. Haynes, E.C. Keller, R. Pouraghabagher, and D. White, CaliforniaPolytechnic State University, San Luis Obispo, California USA
4. Reconfiguration of Industrial Engineering and ManagementPhilosophies, Tools, and Techniques-Policy Debate Issues
Public Policies and Schemes in Quality-Related Activities in France 1343and the United KingdomB.G. Barker, PREST, The University, Manchester, EnglandUNITED KINGDOM, and J.-J. Chanaron, University of Grenoble,CNRS-IREP-D, Grenoble, FRANCE
XXVll
PART VII. AWARDS FOR PRODUCTIVITY AND/OR QUALITY 1353EXCELLENCE
1. The Malcolm Baldrige Quality Award and Its Impact onEnterprises in Productivity and Quality Improvement
Applying Malcolm Baldrige Criteria at the Departmental Level 1355J.C. Parks, IBM Corporation, Poughkeepsie, New York USA
Quality and Innovation at 3M: A Strategy for Customer 1361SatisfactionDJV. Anderson, 3M Corporate Quality Services, St. Paul,Minnesota USA
2. State, Regional, and Local Awards, and Their Impact onAwareness, Participation, and Performance
Lockheed and the NASA Excellence Award Process: A Roadmap 1369for ImprovementS.H. Prud' homme, Lockheed Engineering & Sciences Company,Houston, Texas USA
Virginia's Quality and Productivity Award Process 1370E.H. Ingold and CS. Johnston, Virginia Polytechnic Institute & StateUniversity, Blacksburg, Virginia USA
State, Regional, and Local Awards in India and Their Impact on 1380Improvement of Productivity in IndustryY.SM. Maheswar and M. Mallipeddi, J.N.T. University, Hyderabad,Andhra Pradesh INDIA
AUTHOR INDEX 1381
XXVUl