14
Winning with our customers 5 0 , 0 0 0 PAR T N E R S 471 million litres 40,000 cooling units PRODUCT O U R R E S P O NS I B I L I T Y 2 0 1 2 / 2 0 1 3 Refreshingly sustainable Switzerland FSSC 22000 ISO STANDARDS THE COCA-COLA COMPANY 1 WATER Q U A L I T Y 23 BRANDS

PRODUCT 23 BRANDS - Coca-Cola HBC Switzerland · ISO STANDARDS FSSC 22000 THE COCA-COLA COMPANY 1 WATER Q U A LIT Y ... (TCCC) gets and report on ... in product safety,

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Winning with our

customers

50,000 PARTNERS

471millionlitres

40,000 cooling units

PRODUCT

OUR RESPONSIBILITY2012/2013

Refreshingly sustainable Switzerland

FSSC 22000ISO STANDARDS

THE COCA-COLA COMPANY

1

WATER

QUALITY

23 BRANDS

Water stewardship

5

19

15

13

7

Contents

23

www.coca-cola.chwww.coca-colahellenic.ch

Supplier relations

Energy and climate protection

Employees

Our business

Social commitment

Packaging and recycling

Consumer wellbeing

Product

Editorial

What they say about us

coca-colahellenic.ch/csr

You can download the whole sustainability report at

Our eight focus areas

Product We offer our consumers a broad range of refreshing and high-quality beverages.

Consumer wellbeing We support our consumers in their pursuit ofan active and healthy lifestyle.

EmployeesWe help our employees achieve their full potential, continue to develop and act responsibly and safely.

Water stewardshipWe do everything we can to utilise our most important natural resource as efficiently as possible.

Energy and climate protectionWe make every effort to use energy as efficiently as possible in the production of our beverages.

Packaging and recyclingWe constantly strive to reduce the environmental impact of our packaging and the amount of waste we produce.

Supplier relationsWe maintain close and sustainability-oriented relationships with our most important suppliers.

Social commitmentWe contribute to value creation in Switzerland. Furthermore we engage in charitable projects like voluntary work and fundraising campaigns.

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Dear Ladies and Gentlemen,

The words “Made in Switzerland” represent our commitment to Switzerland

as a production location and are emblazoned on every Coca-Cola bottle.

Our roots in local communities clearly demonstrate our commitment as a

business partner, active member of society and employer.

Over the past two years, we have been very aware of our manifold responsi-

bilities and have continued on our targeted and systematic route to sustainability.

We have been guided by our eight focus areas (see inside front cover).

The following pages illustrate a selection of the highlights we have achieved

along this route. I am particularly proud of the newly established CSR Council.

My management colleagues and I meet to address the sustainability of our

business in great detail within the framework of this panel. What opportunities

and challenges do we face? Are we achieving our goals? And which ambitions

will drive us in the future?

The route to sustainability features not only progress and milestones, but

also challenges that need to be overcome. That‘s why we have put together

a detailed account of our commitment in our extensive Sustainability Report

2012/2013, which you can find at coca-colahellenic.ch/csr. It was written in

accordance with regulations set out by the Global Reporting Initiative (B+)

and has been independently inspected.

I wish you a refreshing read!

Tomas Gawlowski

General Manager, Coca-Cola HBC Switzerland Ltd.

Chairman of the CSR Council

4

COCA-COLA HBC

SWITZERLAND Ltd.

Employees

Number of occupational accidents with absence from work

> 1 day per 100 full-time equivalent positions (FTEs) 1.30 2.07 1.30 1.66 1.34 – –

Number of days lost through occupational accidents

per 100 full-time equivalent positions (FTEs) 20.0 59.8 35.0 67.4 35.0 – –

Consumer wellbeing

Number of people who took part in programmes

that encourage an active lifestyle – 7,500 – 50,639 60,048 116,503 10,000,000

Water stewardship

Water ratio: litres of water consumed per litre of produced beverage (l/lpb) 1.83 1.90 1.86 1.83 1.83 1.69 1.66

Energy and climate protection

Energy ratio: megajoules per litre of produced beverage (MJ/lpb) 0.298 0.325 0.310 0.311 0.309 0.270 0.300

Packaging and recycling

Waste ratio: grams per litre of produced beverage (g/lpb) 23.7 9.10 16.3 8.53 16.8 9.05 7.20

2012 2012 2013 2013 2014 2020 2020 target

target result target result target target CCHBC

Product

Consumer complaints per million containers sold 0.54 0.27 0.25 0.27 0.23 – –

Overview of our key performance indicators

Our business

Switzerland has been our home since 1936. We produce

over 90 % of our beverages in local communities:

in Brüttisellen, Bolligen and Vals. Our growing range of

products extends from soft drinks like Coca-Cola, Fanta

and Sprite, to calorie-free alternatives as well as our Valser

natural mineral water, low-calorie Nesteas, Powerade

sports drinks, fruit juices and Monster Energy.

The interdepartmental topic of sustainability, with our eight

focus areas, relates to all areas of business and therefore

the entire senior management team. Hence, since 2012,

our CSR Council has been the central organising body for

all matters relating to sustainability. Meetings take place

three times a year for all members of the management

team with representatives from upper management,

and are chaired by the General Manager. Together they

discuss opportunities and risks, goals and measures as

well as results and how this will be communicated, all in

the context of sustainability. The heads of Public Affairs

and Communications as well as Operational Sustainability

are responsible for implementing the measures.

Together with the Coca-Cola Hellenic Bottling Company

(CCHBC), our parent company and the world’s second

largest licensed bottler of The Coca-Coca Company’s (TCCC)

products, we agree on ambitious annual sustainability tar-

gets and report on our progress. We have also collated a

clear overview of our key performance indicators. Addi tional

information and data can be found in the externally audited

Sustainability Report 2012/13 at coca-colahellenic.ch/csr.

• Trademark proprietor

• Manufactures the concentrate and the beverage bases for

the conventional, calorie-free and low-calorie products

• Creates the worldwide marketing and publicity initiatives

• Develops the new products and packaging

• Independent bottling company

• Manufacturing, packaging, distribution and selling of the

finished products of The Coca-Cola Company

• Largest bottling partner in Europe

• Headquarters in Zug

• Purchasing of the beverage concentrates,

ingredients and raw materials

• Manufacturing and merchandising of the beverages

• Supply of retail and gastronomy customers

• Sales promotions

SWISS NATIONAL AFFILIATE OF CCHBCBOTTLING PARTNERLICENSOR

The Coca-Cola System

65

ProductWe produce, sell and distribute the most popular soft drinks. In doing so, we are committed to offering a wide choice of beverages and the utmost in product safety and quality.

Under continuous observationAs a food producer, Swiss legislators set very strict requirements for us and

inspect our quality systems at regular intervals. Independent experts also confirm

annually that we are adhering to quality, environmental, occupational and food

safety standards. We are also scrutinised via unannounced audits carried out

by The Coca-Cola Company. Their directives regarding quality, the environment

and occupational safety exceed the Swiss legal requirements and standards.

Our management systems are certified according to the following standards:• Quality: ISO 9001 – since 1995

• Environment: ISO 14001 – since 2001

• Occupational health and safety:

OHSAS 18001 – since 2003

• Food safety: ISO 22000 and FSSC 22000 –

since 2007 and 2011 respectively

The systems are maintained at a national level as well

as on-site by local managers for health, safety and the

environment and for quality assurance and food safety and

are implemented with the aid of the local workforce.

Wide choice of beveragesThe personal responsibility of our consumers is of great

importance; “every calorie counts” is our most recent

message. We offer a wide choice of beverages to help

consumers keep their weight under control. Every conven-

tional soft drink has a calorie-free or low-calorie alternative.

These alternatives, together with the Valser range, now

make up around 42 % of our volume sold.

Increased satisfactionUndercover “mystery shoppers” – in other words, anony-

mous sample buyers – regularly check the quality of our

products on the shelves. We also receive feedback from

customers and consumers through our Customer Care Centre

and Infoline. Consumer and customer complaints have

decreased continuously over the last five years, from 0.76

complaints per million containers sold in 2009, to 0.29 in

2013. In other words, this key figure has dropped by 62 %

in five years.

471

MILLION LITRES

SOLD –

188 OLYMPIC

SWIMMING

POOLS

Product

172,526,420 litres

92,196,476 litres

77,177,745 litres

OUR BESTSELLERS 2013

COCA-COLA

Valser Coca-Cola zero

87

Consumer wellbeingConsumers are at the heart of everything we do: we are not only committed to delivering a wide choice of beverages and the utmost in product safety, but also to reducing calorie content, providing transparent nutritional information, conducting responsible marketing and promoting an active, healthy lifestyle.

Our success depends on how well we react to consumer needs, as well as on our capacity to respond proactively to societal challenges – for example excess weight. As a producer of soft drinks, we see ourselves as part of the solution.

Harmless sweetenersThe sweeteners used in our drinks, including aspartame (E951), are harmless

and fall below the maximum permitted amounts many times over in the concen-

trations used. Like all other additives – for example ascorbic acid (vitamin C, E300) –

sweeteners are issued with an E number once they have been approved by

the authorities. In December 2013, the European Food Safety Authority completed

a renewed risk assessment of aspartame and once again concluded that it is

completely safe in the amounts used.

Myths don‘t endureThe labels on Coca-Cola products include the established

nutritional statements and the notice “Contains only natural

aromas. No preservatives added.“. Nevertheless, there is

probably no other product that is so tainted with as many

myths about its ingredients and their effects. We share

information openly with the public and scientific facts about

our products and their ingredients. The most important infor-

mation as well as insights from nutritional science

are accessible to consumers at whatsinacocacola.ch.

Movement is happinessSince 2013 we have teamed up with TOASTED, a portal for

young people and students. Our first joint project, the sports

taster weekend, took place in autumn: together with a total

of 172 partners, we hosted 641 sports programmes in eight

towns across Switzerland. The aim was to familiarise more

people with new and contemporary sports and to actively

promote people’s enjoyment of exercise. A total of 2,174

young people aged 12-30 took part in the various pro-

grammes and engaged in sports for a total of 9,783 hours.

All activities by Coca-Cola Switzerland to promote an

active lifestyle and more exercise as part of day-to-day

life have been brought together at get-active.ch.

In the booklet “Sweeteners: what are they and what are

they good for?” published by the Swiss Obesity Foundation

(SAPS) and the Swiss Society for Nutrition (SGE), three

established nutritional experts give their view on the most

pressing questions concerning sweeteners.

Consumer wellbeing

SINCE 2009:

7 %

REDUCTION IN

THE CALORIE

CONTENT OF OUR

BEVERAGES

109

EmployeesTurnaround in engagementAt the end of 2013, our employee survey turned up some fantastic results. The

Engagement Index, which measures our employees‘ commitment to the company

and their readiness to engage, rose by 16 percentage points compared with the

previous year; and by 22 points compared to 2010. This shows how the intensive

efforts of the last few years are clearly bearing fruit. After the less than satisfying

results of 2010, we kick-started various cross-departmental initiatives and have

been activating our employees with refreshing activities and events.

Our employees are our greatest asset. Without the 1,003 employees, almost 80 years of success in Switzerland would not have been possible. In order for us to continue to achieve great things together with our employees, we invest heavily in their engagement, develop-ment, health and safety as well as in a healthy work-life balance.

Moving forwardIn 2013, 75 % of vacant management positions were filled

internally. This didn‘t happen all by itself. In the future we

want to work even more systematically on our rate of

“self-renewal”. This relates not only to the management

trainees arriving fresh from college, but also to both our

Fast Forward programmes. With those programmes,

employees are nurtured towards leadership positions

through tailored training modules and current leadership

personnel is prepared for senior management positions.

Talk is silver, action is goldenAlthough the rate of occupational accidents is going down,

every accident is still one accident too many. To this end we

carried out a total of 1,068 “Toolbox Talks” and “Walk the Talk”

inspections in 2012/13. With stimuli (“Talks”) such as these,

we are not only sensitising our employees to an appropriate

and safe handling of work equipment. They also profit from

pointers, regarding both the positive aspects of their work

as well as those that can be improved, which are identified

during unannounced inspections by their managers.

Number of occupational accidents with absence from work

> 1 day per 100 full-time equivalent positions (FTEs)

2009

2.2

2010

2.8

2011

1.81

2012

2.07

2013

1.66

WE EMPLOY 24

APPRENTICES AND

19 MANAGEMENT

TRAINEES

Marko JanicijevicCustomer consultant

Employees

1211

We work tirelessly to protect water sources and resources and to improve our water efficiency. We are also committed to a dialogue with stakeholders to ensure we handle this valuable resource with great responsibility.

12 % LESS WATER

CONSUMED FOR

FOR 1 LITRE

OF BEVERAGE

THAN IN 2009

OUR GOAL FOR 2020:

1.69 LITRES OF WATER FOR EVERY

1 LITRE OF BEVERAGE*

Water stewardshipMarked increase in efficiency 2013 saw around 406 million litres of drinking water filled into bottles or other

containers in our three bottling plants. This is approximately the same amount

as in 2012. But with one striking difference. In 2013 we used 4 % less water.

This brings our water ratio down to its lowest ever recorded level: 1.83 litres of

water for every 1 litre of beverage.

More accurate planningOver the last two years we have worked hard in our

cross-departmental planning to increase the accuracy

of our weekly demand estimations. With improved

predictions we can plan our production better and avoid

unnecessary cleaning of the bottling plants. In short, we

are reducing not only our costs, but also our water, energy

and cleaning agent consumption. Our achievements in

the period from January 2012 to December 2013 were

outstanding and for this we received an award from the

Coca-Cola Hellenic Bottling Company.

Frontrunner BolligenFor the first time, our bottling plant in Bolligen is ranked

number one in terms of water efficiency. The water ratio

of 1.3 litres of water used for every litre of beverage under-

cuts all data from the twelve comparable operations in

the Coca-Cola Hellenic Bottling Company. With systematic

improvements and the implementation of new technology,

for example an anhydrous vacuum pump for the bottling

process, the team in Bolligen is working hard to maintain

its leading position.

Water stewardship

*revised 2013 2009 2010 2011 2012 2013

2.08 1.89 1.89 1.90 1.83

Water ratio: litres of water consumed per litre of produced beverage (l/lpb)

1413

Water is the most crucial of our natural raw materials; it is not just bottled, but also used for cooling and cleaning. Our growth potential is closely linked to the quality and availability of local water supplies, making an economical and sustainable approach an absolute necessity.

Energy and climate protection

minus 12 % ...2013 saw a reduction of our absolute energy consumption in production and

transportation (heating oil, natural gas, fuel and electricity) by 12 % relative to 2011.

The absolute figures are equivalent to the average energy consumption of 1,562

people in Switzerland. When compared with 2009, the decrease is even greater at 18 %.

and minus 14 %We reduced the average CO2 emissions of our vehicle fleet,

which also includes trucks, by 14 % relative to 2011, to

245 g/km. Setting aside the delivery and haulage vehicles,

the reduction over the same period was 2 %, namely to

172 g/km. This improvement was achieved despite an ad-

ditional 42 light commercial vehicles from an outsourced

business department that was reintegrated in 2013. In 2014

we are inviting new tenders for the majority of our fleet, and

will explicitly consider alternative propulsion technologies

such as natural gas, electric and hybrid engines.

minus 5 % ...Since 2013, in the production plant in Vals, we have used

new and much lighter washing baskets for bottles. In doing

so, we not only save water and cleaning agents, but also

energy. This and other targeted measures at all three sites

have allowed us to reduce our electricity consumption by

5 % compared to 2011. At the same time we are continuously

increasing the proportion of electricity that comes from

renewable sources: in 2013, this covered 60 % across all

three sites.

We contribute to climate protection by reducing the ecological footprint of our production and transport activities and of our cold drink equipment.

In doing so, we are not only saving money but also ensuring our long-term trading capacity. Moreover, we are embracing our responsibility for the next generation and are sustaining our reputation on the market.

Energy and climate protection

-12 % ENERGY

CONSUMP- TION

-5 % ELECTRICITY

CONSUMPTION

-14 % CO2

Energy ratio: megajoules consumed per litre of produced beverage (MJ/lpb)

0.346 0.317 0.307 0.325 0.311

2009 2010 2011 2012 2013

OUR GOAL

FOR 2020:

0.270 MJ

ENERGY CONSUMP-

TION FOR ONE LITRE

OF BEVERAGE

15 16

DirectHeating oil Natural gas Fuel

Indirect

2012

7‚536

1‚854

6‚606

2‚278

2012

1‚383

238277

2‚001

1‚412

1‚955

1‚692

4‚1983‚502

2013 2013

1‚616

Direct and indirect absolute emissions in CO2-equivalents (t)

Transportation by third parties

Electricity

2009 2010 2011 2012 2013

11‚712 11‚931 11‘751 11‚607 11‚573

14.1

85.9

21.6

78.4

29.1

70.9

28.7

71.3

14.8

85.2

PET usage (t) PET recycled (%) PET virgin (%)

Virgin vs. usedThis is a comparison we made in 2012 together with our suppliers. The question

was: where can we use recycled PET instead of virgin PET for our bottles? Ultimately,

our broadly distributed Contour-PET bottles (0.5 litres) had their proportion of recycled

material raised to 50 % across the entire Coca-Cola range (before: 30 %). Over the

past two years we have increased the average proportion of recycled materials in

our bottles from around 22 % to almost 29 %.

81 %OF PET BOTTLES

ARE RECYCLED IN

SWITZERLANDOur packaging guarantees the consistently high quality and safety of our products. They also impact to varying degrees on the environment. This is why we continually optimise them. In addition we are intently focused on improving our resource management and therefore on reducing waste.

Packaging and recycling

Packaging and recycling

50 % RECYCLED MATERIAL

UPTO

1817

Successful streamliningIn 2012, streamlined manufacturing

processes meant that less glass was

used in the production of both glass

bottle types used for Valser Naturelle,

Silence and Classic. We were able

to reduce the weight by around a third.

The new 450 g bottles meant we were

able to save a lot of weight in 2013:

a total of 5,492 fewer tons of glass

were transported by rail and truck.

92 % of waste recycledSwiss people consume a lot – but they also collect and

recycle more than average. For example, 81 % of PET

bottles are recycled in Switzerland. We also have some

good news: compared to 2009, we were able to reduce

our waste by 25 %. In 2013, 8.53 grams of waste were

still generated per litre of beverage produced. 92 % of

it was recycled and 7.5 % incinerated in plants using

heat recovery.

Weight reduction is central for both glass and PET packaging. Furthermore, we are gradually increasing the proportion of recycled material in our PET bottles. We are also maximising the number of times our glass bottles are reused. That is to say, we keep filling a bottle as long as product quality and the safety of consumers can be guaranteed.

Besides our direct environmental impact, we also take our indirect impact on people and the environment very seriously. We reduce the negative impact on society and the environment by working very closely with our – mostly local – suppliers as well as the Coca-Cola Hellenic Bottling Company.

Supplier relationsMade in SwitzerlandOur sugar is procured exclusively from Switzerland. So is the water in any case.

Even the CO2 in our beverages is also of Swiss origin. It would indeed be cheaper to

purchase our sugar from the EU, but we put great emphasis on local products,

not least due to their very high quality. Only the concentrate parts come from abroad.

Better togetherWe see ourselves as the driving force behind improving the

resource efficiency of our goods. This is why we build close

(innovative) partnerships with our key suppliers. Every year

we evaluate products and services based on the criteria

of quality, price, cooperation and the environment, and then

discuss possible measures. The results of our excellent

cooperation are the increasing proportion of recycled material

used in our PET bottles, and the steadily increasing savings

in materials such as stretch and shrink films. Our use of

these films dropped by 21 % from 2011 to 2013.

IN TOTAL

SWISS SUPPLIERS

PROVIDE 95 %

OF ALL THE

INGREDIENTS

WE USE

Supplier relations

2019

All suppliers sign our supplier code. This commits them to rules regarding product and occupational safety, human rights and environmental protection. The Coca-Cola Company regularly conducts inspections to ensure the compliance of our key suppliers.

Systematic and strictPurchases of our most important raw ingredients and

products are carried out in collaboration with the Coca-Cola

Hellenic Bottling Company. This centralised purchasing not

only has cost advantages. It also means we benefit from

unified agreements that give due prominence to sustainability.

With our new purchasing policy we want to continue on this

route in a more systematic way. The SAP-based purchasing

process launched in 2013 allows more consistent and less

error-prone procurement.

Our company history is an expression of our strong commitment to the Swiss economy and how rooted our three production sites are within their local communities. Roots like these are one of the most crucial drivers for high levels of social acceptance.

As a Swiss company, we contribute to society as a business partner, employer and taxpayer. We are also involved in charitable initiatives such as volunteering and fundraising campaigns.

Social commitment

1.2 billion Swiss francs of added valueIn 2012, we commissioned the renowned Dutch consultancy

firm Steward Redqueen to go over our business activities

with a fine-tooth comb. This quantified the socio-economic

effects of Coca-Cola in Switzerland for the first time. The

results are impressive: Coca-Cola contributes indirectly to

an added value of 1.2 billion Swiss francs and to securing

16,500 jobs. In other words, every Swiss franc generated

directly by Coca-Cola leads to another eight Swiss francs

of added value for Switzerland.

Hands-on engagement“Mucking in” is the motto of our volunteering efforts. Every

year we take part in the SRC campaign “2 x Christmas”,

to ensure a second Christmas for disadvantaged people

both at home and abroad. If most hands stayed clean

while sorting out the presents, they were highly likely to

get dirty when put to good use during the Group-wide

“Live Positively Week”. In 2012, we planted 75 trees in the

Valser valley for the Mountain Forest Project Foundation.

On National Clean-Up Day in 2013 (patronage: Interest

Group for a Clean Environment), we cleared party rubbish

from the funfair square and the surrounding streets in

the village of Hinwil.

Social commitment

EMPLOYER

OF MORE THAN

1‚000EMPLOYEES IN

SWITZERLAND

2221

Strong partnershipsWe place great importance on strong and long-term

partnerships not only with our suppliers but also in a social

context. This is why we deepened our collaboration with

the Swiss Red Cross (SRC) even further with a partnership

agreement that runs until 2015. The aim is to realise the

ambition of our global organisations – to support the

weakest in society – also on a national scale. Elements of

our common commitment are the “2 x Christmas” campaign,

beverage sponsorship at SRC charity events as well as

our support of the “Sport and Cooking” project run by the

Young Red Cross in the Canton of Zurich.

Crude oil is in limited supply and mobility is important, which is why Renault Trucks is investing in new technologies. With Clean Tech, we offer vehicles that use alternative energies or engine types. For Coca- Cola Switzerland, these solutions, while minimising emissions, are also

important criteria for working together.

Ralf MockKey Account ManagerRENAULT TRUCKS (Switzerland) Ltd.

We are in close contact with represen- tatives from Coca-Cola because they set very high standards for the quality of the raw materials they use. For many years our water, a pure natural product, has been transformed

into sophisticated beverages.

Andri GuidonManagerLattenbuck Group Water Supply

Over the last few years, we have worked closely with Coca-Cola to continually improve our procedures for recycling PET and to adapt them in line with evolving technical requi-rements. We are therefore paving the way for Coca-Cola to achieve more sustainability and a greater proportion

of recycled material per bottle.

Stephan BockmühlManaging Director Veolia Environmental Services PET Recycling GmbH

At ALPLA we are proud to have been a strategic partner in the world of Coca-Cola for so many years to date. Together with Coca-Cola, we were able to systematically reduce the weight of our PET preforms. The technology we use not only makes the bottles lighter, it also allows us to use an ever-increasing proportion

of recycled PET.

Thomas FindeisManager ALPLA Hard, Plant Fussach

The Red Cross and Coca-Cola are connected not just through their common colour and the fact they celebrate their birthday on the same day. Both have access to a global network but remain at the same time rooted in local communities. As a team, we can learn from each other

and make positive things happen.

Markus MaderDirector Swiss Red Cross

Excess weight is a complex health issue. A collective effort is needed to combat it. The key to success is a balanced diet and an active lifestyle. As a leading drinks manu-facturer, Coca-Cola can also make an important contribution to this and have a positive effect.

Christian Ryser Managing DirectorSwiss Society for Nutrition SGE

Consistency, simplicity and res ponsibility are all at the core of what ALDI SUISSE does. With Coca-Cola HBC Switzerland, we have found a partner who represents these values: a strong customer focus, efficient opera- tions and sustainable thinking to take us far, together.

Carlo Fallico Head of Quality Management & Corporate Responsibility ALDI SUISSE AG

Switzerland needs companies. They drive our economy and society because they create jobs and pay taxes. Coca-Cola is an international company that creates added value through its local production sites.

Christophe Darbellay National Council Federal Assembly / Swiss Parliament

Coca-Cola takes the challenges posed by a high workload very seriously and and offers various means of assistance. “Caring for our people” as a corporate value is no empty phrase. Proof of this is supplied by above-average reintegration rates following absences thanks to the “Case Management” on offer.

Juerg Schaerer Case Manager Sympany Insurance Ltd.

What they say about usThe progress we have made was not achieved by us alone. We’re travelling the route to sustainability hand in hand with a variety of stakeholders, as illustrated by a selection of statements from some of our business and project partners.

23 24

Winning with our

customers

50,000 PARTNERS

471millionlitres

40,000 cooling units

92 % recycled

PRODUCT

0.2

5

SOCIAL COMMITMENT

OUR RESPONSIBILITY2012/2013

Refreshingly sustainable Switzerland

FSSC 22000ISO STANDARDS

THE COCA-COLA COMPANY

1

P E T

29 %

proportion of recycled materials

1,000

34 NATIONS

EMPLOYEES

22 %

95 %OF THE

INGREDIENTS

SUPP

LIER RELATIONS

GRZHBE

CO2 -504 t

PACKAGINGAND RECYCLING

Energy and climate protection

WATER

90 %PRODUCTION

QUALITY

CONSUMER WELLBEING

heat recovery

7.5 %

23 BRANDS

50,000 PARTNERS