John Suzanne, Sr. Project Manager, South Texas Project (STP) Nuclear Operating Company

Perspectives on Governance

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South Texas Project Nuclear Operating Company1

• One of the newest and largest nuclear power facilities in the nation, providing clean energy to two million Texas homes.

• In February 2009, STP achieved a Total Safety Industrial Accident Rate of 0.0.

• Top ten percent of U.S. nuclear plants for personal safety. • STP has earned more honors than any other nuclear plant nationwide,

including the U.S. nuclear industry's highest honor, the B. Ralph Sylvia Best of The Best Award, which STP has received three times.

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Speaker Introduction – John Suzanne• John Suzanne, DSA, PMP, MBB, CGEITc is an Enterprise

Solution Architect and Sr. Project Manager at South Texas Project (STP) Nuclear Operating Company

• Mr. Suzanne’s 22+ years experience spans multiple industries including Nuclear, Aerospace, Defense, Medical Devices & Pharma Alumni Member of the FedEx Global Revenue $Billion

Club• He has led global process improvement teams across 200+

countries, 24 time zones, 12+ VPs & thousands of stakeholders

• John has presented at ProcessWorld and Sapphire• http://www.linkedin.com/in/johnsuzanne

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STP Current-State Enterprise IT Governance Framework

∆• Audit findings• No CIO• CobiT Solution not approved• Fragmented: IT governance• Shadow IT functions & spending• ARIS not fully implemented

+• IT Benchmark Assessment ready• CobiT 4.1 Solution identified• ARIS & SAP acquired• SAP blueprint completed• SQA process defined

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Embedding Risk into Balanced Scorecard 8

“Risk management was siloed and considered more of a compliance

issue. … Now we see that identification, mitigation and management of risk

has to be on an equal level with the strategic

process.”

Robert Kaplan, co-author of the balanced scorecard

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Embed Risk Management throughout the SDLC

“Consider risk assessment at each deliverable and change request”

Value/Benefit Perform. Indicator Risk/Constraint

Risk Indicator

Status Quo Do Nothing

Financial No additional capital or expense outlay required

Cash flow (OIB)

N/A N/A

Operations STP is currently an industry leader in fatigue rule compliance

Fatigue rule violations (SIB)

Current process is identified as cumbersome and time consuming

Time-to-callout worsens (SIB)

Customer N/A N/A Customer perceives lack of service

Survey(s)

Learning/Growth N/A N/A Current operational deficits may be the result of a training issue

Time-to-callout

Alternative #1 LEAN improvement

Financial No significant capital or expense outlay required

Cash flow (OIB)

None identified N/A

Operations Reduced cycle-time, improved throughput, error-proofing

Time-to-callout (SIB)

Resistance to change and institutionalization may constrain acceptance

Kaizen Attendance

Customer Improved customer experience Survey(s) N/A Time-to-callout (SIB)

Learning/Growth LEAN principles enrich the employee experience and reinvigorate the questioning attitude

KPIs/PIs Resistance to change and institutionalization may constrain acceptance

% Training Complete

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STPNOC Proposed SDLC

Get There Faster.

DefinitionsBSC Balanced Scorecard – Performance measurement framework that

leverages a 'balanced' view of organizational performanceCGEIT Certified in the Governance of Enterprise Information and related

Technologies (ISACA)CGEITc CGEIT CandidateCobiT Control Objectives for Information and related Technology

A governance framework / best practice reference modelKPI/ KRI Key Performance Indicator/ Key Risk IndicatorINPO Institute of Nuclear Power OperationsISACA Information Systems Audit and Control AssociationNEI Nuclear Energy instituteOECD Organization for Economic Cooperation and DevelopmentITGI IT Governance Institute. The IT version of INPO/NEI SDLC System Development Life Cycle – a repeatable process for building

information systems tied to CobiT 4.1+/SOXMay 2, 2023 | ProcessWorld 2010 | 8

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References

1. http://www.stpnoc.com/About.htm, Downloaded on June 14, 2010.2. Weil, Peter and Ross, Jeanne. IT Governance: How Top Performers

Manage IT Decision Rights for Superior Results. Boston: Harvard Business School Press, 2003.

3. Pankey, Bill. Foundations of IT Governance. March 30, 20104. Boyle, Louis. VP Gartner EXP.

http://www.gartner.com/it/products/podcasting/asset_141507_2575.jsp. Downloaded on 5/16/2010.

5. George, Michael L. LEAN SIX SIGMA FOR SERVICE How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions. New York: McGraw Hill, 2003.

6. ITGI. Board [of Directors] Briefing on IT Governance, 2nd Edition. ISBN 1-893209-64-4. 2003.

7. Gartner. CIO Toolkit. First 100 Days.

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Thank You!