Process re design

CI System

Sup’vr req’n job

aid

Multiple levels of approval exist in

MFMP

Supervisors feel approval required

Employee not accountable for result

Always done it this way

Don’t trust others will produce req’d result

Historically budget problems have

occurred

Budget not reconciled to purchase

Budget check not part of process/ required

Budget information not readily available

Purchase not meeting needs

Insufficient description of need provided

System triggers req’t

What is req’d for description not defined

Supvr/Req’r training incomplete

Reliable process does not exist

Accountabilities not clear

Feedback not provided on performance

Insufficient purch authority

Role resp’bility and authority not

defined

Role definition, resp’bility job

aid

Cause and Effect: Approvals

Part of process roll out