Process Improvement and Transformation - BPM 2014

8/11/2019 Process Improvement and Transformation - BPM 2014

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14-15 October 2014, Rydges Swanston

#bpm2014

Save $400 if you join before 18 Sept 2014

QuantifyingBPM benefits

Improving customerservice and reducing

transactional costs

Strategies

for process

transformation

Lean process

managementin service

delivery

Creating

a processmaturity

benchmark

Building acompelling case for

process initiatives

www.arkgroupaus t ra l ia .com

Hear from our expert

panel of forum speakers:

Toll Group

Nielsen

Woolworths Limited

Akzo Nobel Pty Limited

Break Thru People Solutions

Imre Hegedus Consulting

Business As Usual

This two day event provides a unique learning formatwhere participants have the opportunity to learn and

discover through practical case studies as well as takepart in hands-on workshop sessions

Managing process

transformation

change

Official Reports:

Business Process Management:Strategies to Improve Performance

Business Process Management -Insights and Practices for Sustained Transformation


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Process improvement involves evaluating end to end business processes and understanding value

chains to improve organisational efciency and effectiveness. This focuses on creating a lean culture

and eliminating waste, leading to increased productivity and reduced transactional operational costs.

Implementing a successful BPM initiative therefore, can be a huge competitive advantage in todays

rapidly changing business environment.

LEARNING FORUM -Tuesday, 14 October 20148.30 Registration and refreshments

9.00 Chairperson's opening remarksThis session will include an introduction fromthe chairperson, an ice breaker session and anopportunity for delegates to share their challenges.

Imre Hegedus, Managing Director,Imre Hegedus Consulting; Director, BPM Link

9.30 Winning others over worldwide, from Initiation

through to delivery of global process improvementStandardising the Order to Cash Process acrossmultiple countries and cultures

The challenges faced, the benefits delivered and the

tools used

Working with a world-wide project team

Influencing the decision-makers and recipients ofprocess change

Diane Sinden, BU Business Analyst,Akzo Nobel Pty Limited

10.45 Morning refreshments and networking -tweet #bpm2014

11.15 BPM ImprovementsProcess improvement methods, process technologyand change


12.00 Competitive Advantage through ProcessManagement, Knowledge Management and

Organisational CapabilityExamining the make-up of Organisational Capability,looking at what key elements that define what anorganisation can and cant do

Considering the Organisational Knowledge andthe way knowledge is managed, to enable theorganisation to do better work and make betterdecisions

Process Management and way we design, review

and improve our processes, to deliver competitiveadvantage and achieve strategic outcomes

Dom de Rauch, Process Improvement Consultant

(Former, Quality & Process Improvement Manager,Powercor Australia)

12.45 Networking lunch (let us know if you have any specialdietary requirements 2 weeks prior to forum)

1.30 Interactive learning session

Process measurement and metrics Engagingsenior leadership team on the BPM journey throughtransactional costs reductions and increasedefficiency

Facilitated by: Brian DRosario, Business ProcessRe-engineering Six Sigma Back Belt Consultant,Toll Group

About the session:

Business process management is a cost reductionenabler delivering transactional process cost savingsand increasing productivity / efficiencies. In this practicalhands-on workshop, we will explore how to engage withthe senior leadership team on this discovery journey.We will examine the quantifiable benefits that BPMdelivers through practical examples as well as how todemonstrate metrics on measurable and quantifiablereturn on investment.

We will explore:

Communicating benefits to senior management anddemonstrating the ROI

Understanding value chains / enterprise value chains to impact our customers

Using the power of BPM to understand processes

end to end in your supply and value chains Identification of waste in processes

Process re-engineering using the lean component

with a structured approach Process cost reductionenabler

Demonstrable metrics using lean

Successfully implementing a BPM application thatdelivers a competitive advantage and increasesproductivity and reduces transactional operatingcosts

The workshop will provide practical templates thatattendees will be able to take back to their organisationsto use in BPM implementations.

About the workshop leader:

Brian is a highly experienced (28 years), multiple tertiaryqualified, Business Improvement Specialist / IT Manager(Lean Six Sigma - Black Belt) to senior levels, whoinnovates seamless process improvement solutionsthat maximize revenue whilst reducing transaction costs

by carrying out organizational value chain analysis,propositions and process re-engineering.

4.30 End of day one


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Although the advantages of BPM seem apparent, the major challenge that most process professionals

face is gaining buy-in from senior management and demonstrating benets on the businesses bottom

ine. In addition to communicating the value of BPM to managers and to external users, practitioners

must also understand how to apply theoretical knowledge into the business practically and successfully

manage change during transformation.

LEARNING FORUM -Wednesday, 15 October 20148.30 Registration and refreshments

9.00 Chairperson's opening remarksThis session will be an opportunity for delegates torecap learnings so far


9.30 Enterprise Transformation - A Process Perspective

Step change and process improvement -Contradictory or Complementary

The role of an Operating Model in transformational

change

Sustaining transformational change - The true value

of process management

Suzanne Prabhudesai, Process Excellence Manager,Woolworths Limited

10.45 Morning refreshments and networking -tweet #bpm2014

11.15 Lessons learnt during BPM implementation at a largenon-profit organisation. Mapping processes thatbreak thru barriers.

Why buy-in is king

How not to succeed at BPM

What I learnt about mapping processes interactions

between the CALD community and people withdisabilities

Marli White, Knowledge Strategy Manager, BreakThru People Solutions

12.00 How does Lean Six Sigma thinking work in a service

industry?

Enhancing Lean Six Sigma with Change

Management

Business Transformation @ Nielsen: Case Study

Snapshot

Lean vs. Six Sigma in a service industry: Case StudySnapshot

The value of integrating Lean Six Sigma thinking inyour company DNA

Harley Hochstetler,Lean Six Sigma Black Belt BPI, Nielsen

12.45 Networking lunch (let us know if you have any specialdietary requirements 2 weeks prior to forum)

1.30 Interactive learning session

How does Business Continuity Planning link withBPM

Facilitated by: Rinske Geerlings, Managing Director

MSc, CBCP (DRII), MBCI, COBIT, ITIL Master,ISO22301/31000/27001 cert PECB

About the session:

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Some of the key areas covered include:

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About the workshop leader:

Rinske has been specialising in Business Continuity (BC)Planning, Disaster Recovery (DR) and business

process implementations for 15 years. She built extensivehands-on experience during permanent roles inbanking,as well as Senior Management consulting and trainingroles.

Rinske is often sourced as a panel expert or speaker onDisaster Recoverysubjects such as Terrorism, IT ServiceContinuity and Pandemic Flu, and therelated implicationsfor Small & Medium Enterprises (SMEs) as well as major

businesses. Key topics include 'Developing user-friendlyBusiness ContinuityPlans', 'How to get buy-in for BCPacross your organisation' and 'How toperform successfulDR exercises'.

Her company Business As Usual assists organisationswith gap analysis /health checks (pre-audit ssessments),executive/board presentations,benchmarkingexercises, Disaster Recovery rehearsals, trainingand awareness programs. It also provides BusinessProcess Improvement services - including (Sarbanes-Oxley) compliance, cost efficiency and productivityenhancement - and assists with integration of BCP/DRwith ITIL

4.30 End of forum


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SO web

Event venue and accommodation

Preferential rates are available at

Rydges Swanston.

Please contact the hotel directly to make your

reservation, quoting Ark Group Australia as

your reference.

Rydges Swanston

701 Swanston Street

Carlton, Victoria 3000

Phone: 03 9347 7775

www.rydges.com/swanston

Sponsorship or Exhibition Opportunities

If you are interested in sponsoring or exhibiting at this event

please contact Ark Group Australia on:

Phone: 1300 550 662

Email:[email protected]

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Process Improvement and Transformation

14-15 October 2014, Rydges Swanston

Pricing

Learning

Forum only

Standard Pricing $1795 + gst=

$1974.50

Early bird(exp: 18/09/2014)Not valid with any other offer

Save $400$1395 + gst=

$1534.50

Member offer(exp: 18/09/2014)Not valid with any other offer

Save $500

$1295 +

gst=$1424.50

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Process Improvement and Transformation - BPM 2014