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Process development expereince in Hungary
Our approach
• Process optimization - Simplification- Less administrative burden
• Electronization– Smart e-government services– Data connection (one-time data)
Project selection
Application form arrives-
CD
1Checking of documents
5
NONO
Correction
6
YESYES Scoring by experts
7Committee
prepares the decision
8
Registry of the application
2
Rejection of the application
3
NONO
NDA makes decision.
9
YESYES
Rejection- No support
10
Objection
11
NONO
Supporting
12
Modified supporting
13
ModifiedModified
Objection
14
fullyfully Contracting process
15
Objection.
4
Contracting
Contract modification necessary
1
Who has noticed?
2
NDANDA NDA informs the applicant and reconciliation
4
Correction of the documents
7
Applicant sends a contract
modification request
3
ApplicantApplicant
All documents correctly avaiable?
6
Checking of documents
5
NONO
YESYESNDA decides
about the request.
8
Decision NODecision NO
Decision YESDecision YES
Restore or terminate contract
9
NDA signs the modified contract
10
Applicant signs the contacrt
11
Information to project support decision
1The applicant agrees with the decision
3
NONO
Objection to the decision
4
YESYESApplicant
sends back the contract documents
5 Is the documentatio
n correctly avaiable?
7
NONO
Correction of the
documents
8
Sending a draft of the
contract to the applicant
2
Applicant sends back the signed contract
6YESYES
YESYES NDA signs the contract
9
Reduction of administrative burden
• Submission of application on CD • Shorter and simplified application sheets • Simplified way of declaration • Limited number of Annexes• Reduced number of contract
documentation• Mimimum documentatation for contracting
Process optimization
Process optimization – project selection
Simplification
•Single Operations Manual•Standard selection procedure•Simplified decision making•Shorter deadlines on the institutional side•Electronic communication prioritized
Fully paper-based
E-submission combined with
declaration
E-submission combined with authentication
E-submission combined with paper
Levels of process electronization
Level 0 Level 1 Level 2 Level 3
Components of process electronization
Capacity
IT development•User surface•Institutional surface•Instant messagingProceduresProcedures
E-tools
Call finder
Homepage Beneficiary e-toolsBeneficiary e-tools
Beneficiary Wednesday
Institutional e-toolsInstitutional e-tools
Beneficiary finder
Offline filling-in tool
Online follow-up
Instant messenger
E-contracting
Online evaluation
Automatic decisions
Data connections
Reminders
Development of coding
Planning: pilot project– universal solution certificate service provider from the market– simple, common & important part of the procedures
part of financing– more institutions MAs, IBs, CA, Treasury – limited number of users 264
Design: 6 months– detailed TS– workaround plans– smooth change management
Development: 2 months
Planning and development
264 users from 14 institutions– identify– register– equip– train
Introduce something untouchable…Make users like the tool…Measure results, benefits, advantages…Involve more
– users– parts of procedures
Introduction….