PROBLEM-SOLVINGPresented byMs. Florina G. Don-Santos

OUTLINEDefinition of Term

The Problem-Solving Process

Principles of Interpersonal Problem Solving

Effective Problem Solving

DEFINITION OF TERMWHAT IS A PROBLEM?-It is a situation you want to change.

THE PROBLEM-SOLVING PROCESSSTAGE ONEDefine the Starting Issue(s)Define the ProblemAnalyze the SituationObjectives:

1.To analyze the facts.2.To define the problemUnderstand the Issues

THE PROBLEM-SOLVING PROCESSSTAGE TWOGenerate IdeasMake DecisionsEvaluate IdeasObjectives:

1.To generate ideas.2.To evaluate ideas.3.To decide on the best possible solutionFind Solutions

THE PROBLEM-SOLVING PROCESSSTAGE THREEAnalyze the ImpactPlan the Follow-throughPlan Your ActionObjectives:

1.To determine the impact on people and systems.2.To build on action plan.3.To decide on follow-through.Plan Your Action

PRINCIPLES OF INTERPERSONAL PROBLEM-SOLVING1.Presenting yourselfEye ContactGood voice2.I-talkConvey displeasureUnhappiness about the situationThe Mary Poppins RuleA spoonful of sugar helps the medicine go down.Polite language4.The Comic Parry (or keep it light)Use of humor and wit in problem situations

EFFECTIVE PROBLEM-SOLVINGLeft BrainRight Brain

EFFECTIVE PROBLEM-SOLVINGLeft BrainFollows a logical patternIs objective, rather than subjectiveViews time chronologically, minute by minute, hour by hourSees things as true or false, black or whiteSeeks the detail, sees the trees rather than the forestHouses short-term memoryThinks critically, perhaps negatively, asks why?.

EFFECTIVE PROBLEM-SOLVINGRight BrainFollows intuitive hunchesCreates patterns, without following a step-by-step processIs subjective, rather than objectiveViews time in a total sense a lifetime, career, projectSees the forest, rather than the treesThinks positively, unconstrained by preconceived ideasAsks why not?, breaks rules

PROBLEM-SOLVINGHE WHO OWNS THE PROBLEM IS THE SOLUTIONThank you!

PROBLEM-SOLVINGReferencesLevine, Marvin. Effective problem solving. Englewood Cliffs, New Jersey: Prentice Hall, c 1988.

Quinlivan-Hall, David and Peter Renner. In search of solutions: sixty ways to guide your problem-solving group. Vancouver, Canada: Training Associates Limited, 1990.