Pricing Display

8/11/2019 Pricing Display

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Pricing Display / Performance Enhancements

A. Description

In School specialty iStore sites the catalog pages do not display the discounted price fora B2B customer. The price displayed is only the retail price, for a customer to see thefinal price; the user needs to add the item to the shopping cart where the discounts are

applied. This process causes business concerns because the user / customer would not be

able to do a proper comparison of pricing with the school specialty competitors andhence might eventually affect business with school specialty.

lso !urrently in School Specialty pricing is always a concern when it comes toperformance and efficiency of "racle applications "rder #anagement and iStore. This

cause concern with both IT and Business users due to wastage in time spent in labor and

defects/enhancements which $eep arising.

1. Business ProblemThe Business %roblem with current pricing structure is performance and maintenance. lso certain

features needed for enhanced smooth customer user interaction which are standard functionality within the

"racle eBS system cannot be utili&ed.

2. Business ObjectiveThe following are the business ob'ective for this pricing display enhancements proposal.

(nhance user interaction and scalability by displaying customer specific discounted price in the

catalog pages.

)isplay discounted prices without affecting page load performance i.e., improve performance and

add functionality without affecting customer interaction.*

Improve overall performance in catalog, search and hopping cart pages for better customer

e+perience.

#aintain a pricing structure suitable for current business processes and reduce huge

maintenance.

#aintain current catalog process i.e. support multiple catalogs and pricing across the stores.

Some stores might share prices and some may not by having a new pricing structure.

3. Core Business Activity ImpactedThe following are the core business activities that would be impacted by this pro'ect..

Core Business Activity Impact on Core Business Activity

Pricing Maintenance The impact is both positive and negative:

- The negative side of the impact being re-training

users of the new application processes and timespend for training and catching up.

- The positive impact on the other had is that the

Performance would be improved, standard

functionalities can be utilized in catalog pages andadditional customizations can be prevented.


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Pricing restructure There is a bigger impact when it comes to pricing

restructure. This would mean restructure the

standard operating procedures in pricing in areas of

- Marketing ommunicating withcustomers regarding how pricing works

after restructure.

- Training educating customer service

representatives and customer carerepresentatives with new processes

-

ustomer are enters There also an considerable amount of impact in the

customer care side due to the e!pectanc" of increasein customer care # service calls from customers

because of new methodologies and processes.

G. Change Suggestions

Current ProcessImpact New process !!ect o! new

process

$n the current process %iscount

modifiers are setup in such a wa" that,

each customer each item eachcontract has a price override modifier

line.

&ver" time a search

for an item price

needs to beperformed b" the

s"stem it has to

scan throughmillions of modifier

lines.

%etermine and

'etup ( passed

discount pricing toreduce the number

of modifier lines

and level ofcomple!it" for

maintenance.

$mproved

performance and

reducedmaintenance

)id s"stem interface program currentl" the interface program between

the bid s"stem and oracle is designed in

such a wa" to create modifier lines for

items discounted as part of the discountcontract.

This results increation of

numerous amounts

of modifier lines

which otherwisecould be handled in

more efficient wa".

)ased on pricingfrom contract # bid

stand point

determine discount

application levelsand setup

corresponding

discount modifiers

$mprovedperformance and

reduced

maintenance

*ualifiers logic urrentl", customer

+ualifiers are based

on either, customer

class, customeraccount or name.

This impacts onpricing performance

to a certain e!tent asin b" having huge

lists of +ualifier

lines for each

modifier

nal"ze and

determine better

wa"s for grouping

customer +ualifiersand also setting up

customer groups.

$mproved

performance and

reduced

maintenance

Pricing data archive There is no standard

archiving setupcurrentl" in racle

%etermine efforts

for setting upscheduled

$mproved +uer"

performance andsite catalog


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pricing archiving of

pricing data.

nal"ze businessprocess for price

lookups for older

items # orders.

displa"

Pricing data purge There is no standardpurging setup

currentl" in racle

pricing

%etermine effortsfor setting up

scheduled purge of

pricing data.onfirm

availabilit" of

pricing date from

data warehouseapplications.

$mproved tablespace and disk

space.

H. Proposed list of task and order of execution

The following are the list of task that would need to be performed in that order for a using standard seeded price displa" in catalog pages and to improve pricing performance in $store.

. %etermine contract # bid pricing procedures to setup standard discount modifiers that would

replace promotional modifiers.

/. 'etup customer group +ualifiers and setup +ualifier grouping for eliminating redundant use.

0. dd minisites based +ualifier line for modifiers used in i'tore, the generic order t"pe +ualifier areknown to have issues in $store pricing, adding minisites +ualifier would improve pricing for $store

side.

1. %etermine archiving schedule for archiving older pricing data and setup concurrent processes.

2. %etermine pricing data validit" and life c"cle for purging pricing information from racle s"stem.3. ustomize i'tore catalog pages to remove custom pricing code that prevents discounted price

from being displa"ed.

4. Prepare training manuals for internal users for the new pricing structure and business precesses.

. Current and future data Estimates

ctive Price 5ists:

There will not be significant change in price lists setups .There are about 040 active price list and total ofabout30,404lines. This is most likel" the same after proposed changes

ctive Modifiers:

There are about 101/ ctive current Modifiers in total. ut of which, 167 are promotional,/00 arediscount list and /7 are harges.

This could change depending on the contract procedures getting evaluated. The changes can be as far as

reduction to 8666 modifiers and about 46( reduction in modifier lines.

$nactive pricelists:


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There can be reduced to about 36-32( based on archiving and purging setups

$nactive modifiers:

This could be reduced to about /6 /2( based on archiving and purging setups.

Documents

Pricing Display